The Everyone Active Management System (TEAMS)fnsc.wdfiles.com/local--files/information:pools/FLC-PSOP-2016.pdf · The Everyone Active Management System (TEAMS) Reference Form: FAREHAM

The Everyone Active Management System (TEAMS) Reference Form: FAREHAM LEISURE CENTRE Issue No: Updated:

P/CSOP CSOP/PSOP –Pool/Centre Safety Operating Procedures

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This facility is operated by SLM Ltd, and reflects the Normal & Emergency Operational procedures followed at

FAREHAM LEISURE CENTRE

Contents

Normal Operating Plan

NOP 1 Details of the Building NOP 2 Details of the Pool and Lifeguard Zones NOP 3 Potential Risk NOP 4 Dealing with the Public NOP 5 Lifeguards Duties and Responsibilities NOP 6 Systems of Work NOP 7 Operational Systems NOP 8 Detailed Work Instructions NOP 9 First Aid Supplies and Training NOP 10 Details of the Alarm Systems and any emergency equipment, maintenance

arrangements NOP 11 Conditions of hire to outside organisations

Emergency Action Plan

EAP 1 Serious Incident Management EAP 2 Emergency Evacuation of the Building– Outbreak of Fire (Fire Alarm) EAP 3 Emergency Evacuation of the Building – Bomb Threat EAP 4 Emergency Evacuation of the Building – Escape of Hazardous Substances EAP 5 Emergency Evacuation of the Building – Structural Failure EAP 6 Controlled Evacuation of the Building – Lighting Failure EAP 7 Serious Injury (Wet Side) EAP 8 Serious Injury (Dry Side) EAP 9 Lift Entrapment EAP 10 Lack of Water Clarity EAP 11 Overcrowding EAP 12 Release of Faeces, Blood or Vomit EAP 13 Disorderly Behaviour (including violence to colleagues) EAP 14 Robbery EAP 15 Lost and Found Children EAP 16 Assistance Alarm Activation

Reviewed October 2015 by…………………………………………



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Normal Operating Procedures

NOP 1 - Details of the Building

Fire exits



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NOP 2 - Details of the Pool and Lifeguard Zones



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Normal Operating Procedures NOP 3 - Potential Risk

The Everyone Active Management System (TEAMS)

FAREHAM LEISURE CENTRE

Reference Procedure Updated and

reviewed

1. Risk Assessment Index - Environment Date risk assessment was

updated

1.1 Overall Premises Risk Assessment 04/12/14

1.2 Art Gallery – Not applicable 04/12/14

1.3 Athletics Track / Stadium – Not applicable 04/12/14

1.4 Bar – Not applicable 04/12/14

1.5 Bowls Hall – Not applicable 04/12/14

1.6 Café 04/12/14

1.7 Car Park and Pedestrian Walkways 04/12/14

1.8 Cleaning Store 04/12/14

1.9 Climbing Wall – Not applicable 04/12/14

1.10 Crèche 04/12/14

1.11 Dry Changing Rooms 04/12/14

1.12 First Aid Room 04/12/14

1.13 Function / Meeting Rooms 04/12/14

1.14 Cutting Grass 04/12/14

1.15 Group Exercise Studio 04/12/14

1.15a Group Exercise Studio 2 04/12/14

1.16 Gym and team cycle studio 04/12/14

1.17 Gymnastics Hall 04/12/14

1.18 Health Suite 04/12/14

1.19 Ice Rink – Not applicable 04/12/14

1.20 Kitchen (see café) 04/12/14

1.21 Offices 04/12/14

1.22 Outdoor Courts / Pitches 04/12/14

1.23 Plant Room 04/12/14

1.23A Plant Room – Water Storage Tank Room 04/12/14

1.24 Reception 04/12/14

1.25 Snooker Rooms – Not applicable 04/12/14

1.26 Soft Play Area – Not applicable 04/12/14

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1.27 Sports Hall 04/12/14

1.28 Squash Courts 04/12/14

1.29 Colleague Room 04/12/14

1.30 Storage Areas 04/12/14

1.31 Main Swimming Pool 17/06/15

1.31a Teaching Pool 04/12/14

1.32 Theatre – Not applicable 04/12/14

1.33 Toilets 04/12/14

1.34 Toning Table Rooms – Not applicable 04/12/14

1.35 Body Fusion 04/12/14

1.36 Vending 04/12/14

1.37 Wet Changing Rooms 04/12/14

1.38 Air Handling Plant Rooms 04/12/14

1.39 Pool Chemical Day Tank Stores 04/12/14

1.40 Disabled Washrooms 04/12/14

1.41 Lift 04/12/14

1.42 Lift Motor Room 04/12/14

1.43 Utility Room – Meter Cupboards 04/12/14

1.44 Spectator Viewing Areas/ Galleries 04/12/14

1.45 Under Pool Corridor – Not applicable 04/12/14

1.46 Violence to colleagues 04/12/14

04/12/14

04/12/14

2. Risk Assessment Index - Activities 04/12/14

2.1 Bouncy Castle Parties 04/12/14

2.2 Active Antz 04/12/14

2.3 Crafty Totz – Not applicable 04/12/14

2.4 Mini Dribblers – Not applicable 04/12/14

2.5 Mini Bouncers – Not applicable 04/12/14

2.6 Mini Gym 04/12/14

2.7 Yoga Bugs – Not applicable 04/12/14

2.8 Crèche 04/12/14

2.9 Nurseries 04/12/14

2.10 Soft Play 04/12/14

2.11 Sports Party – Football 04/12/14

2.12 Mini Wet and Wild 04/12/14

2.13 Mega Wet and Wild 04/12/14

2.14 Inflatable Party 04/12/14

2.15 Dance Party 04/12/14

2.16 Disco Party 04/12/14

2.17 Traditional Party/cheerleader/bootcamp/Tri golf 04/12/14

2.18 Ice Skating Party – Not applicable 04/12/14

2.19 Climbing Wall Party – Not applicable 04/12/14

2.20 Soft Play Party 04/12/14

2.21 Swimming Lessons 04/12/14

2.21a Disability Swim Lessons 04/12/14

2.22 One to One Swim Lessons 04/12/14

2.23 School Swimming Lessons 04/12/14

2.24 Group Exercise Classes 04/12/14

2.25 Orientations and One 2 Ones 04/12/14

2.26 Personal Training 04/12/14



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2.27 Running Club 04/12/14

2.28 Mountain Bike Club – Not applicable 04/12/14

2.29 Walking Club 04/12/14

2.29a Buggy Walks 04/12/14

2.30 Kirby Swim Platform – Not applicable 04/12/14

2.31 Unprogrammed Swimming 04/12/14

2.32 Sports School – Badminton – Not applicable 04/12/14

2.33 Sports School – Football 04/12/14

2.34 Sports School – Gymnastics 04/12/14

2.35 Sports School – Netball – 04/12/14

2.36 Sports School – Trampolining and Trampette 04/12/14

2.37 Sports School – Basketball – Not applicable 04/12/14

2.38 Cricket – Junior and adult league 04/12/14

2.39 Sports School – Squash – Not applicable 04/12/14

2.40 Sports School – Tennis 04/12/14

2.41 Sports School – Tri-Golf – Not applicable 04/12/14

2.42 Active kids holiday club – under 8s 07/08/15

2.43 Holiday Activities Day Camp – Over 8’s 04/12/14

2.44 Swim Fitness 04/12/14

2.45 Aqua Aerobics 04/12/14

2.46 Swim Clubs 04/12/14

2.47 Canoe Club 04/12/14

2.48 Sub Aqua Club – Not applicable 04/12/14

2.49 Water Polo Club – Not applicable 04/12/14

2.50 Aquarun Pool Inflatable 04/12/14

2.51 Pool Rafts - Swim Fun 04/12/14

2.52 Swim For All 04/12/14

2.53 Diving Boards – Not applicable 04/12/14

2.54 Wave Machine – Not applicable 04/12/14

2.55 Water Slides 04/12/14

2.56 Paddling Pools – Not applicable 04/12/14

2.57 Moveable Floor – Not applicable 04/12/14

2.58 Pool Hoists (dipper and XY electric) 04/12/14

2.59 Badminton, Tennis and Short Tennis 04/12/14

2.60 Indoor Football 04/12/14

2.61 Squash and Racket Ball 04/12/14

2.62 Basketball 04/12/14

2.63 Volleyball – Not applicable 04/12/14

2.64 Table Tennis 04/12/14

2.65 Gym Use 04/12/14

2.66 Litter Picking 04/12/14

2.67 Emptying Bins 04/12/14

2.68 Cleaning 04/12/14

2.69 Life Guarding 04/12/14

2.70 Lifeguard Training 04/12/14

2.71 Banking 04/12/14

2.72 Collecting Money – Vending Machines 04/12/14

2.73 Deliveries 04/12/14

2.74 Martial Arts Clubs 04/12/14

2.75 Opening and Closing the Building 04/12/14

2.76 Outreach 04/12/14



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2.77 Alarm Call – Out 04/12/14

2.78 Accessing Plant Rooms 04/12/14

2.79 Cleaning Injector Points 04/12/14

2.80 Chemical Deliveries 04/12/14

2.81 Changing Light Fittings 04/12/14

2.82 Outdoor Team Sports 04/12/14

2.83 Golf Course Machinery – Not applicable 04/12/14

2.84 Roller Skating Disco Session 04/12/14

2.85 External Gym Club – Not applicable 04/12/14

2.86 Working at Height – Banners erection / removal using MEWP or Mobile Platform

04/12/14

2.87 Working at Height – Banner erection / removal using a ladder

04/12/14

2.88 Working at Height – Cleaning using MEWP or Mobile Platform

04/12/14

2.89 Working at Height – Cleaning using a ladder 04/12/14

2.90 Working at Height –Maintenance Task using MEWP or Mobile Platform

04/12/14

2.91 Working at Height – Maintenance Task using a ladder 04/12/14

2.92 Working at Height – Flume Inspection. – Not Applicable 04/12/14

2.93 Accessing Roof 04/12/14

2.94 Golf Course – Deliveries – Not Applicable 04/12/14

2.95 Golf Course – Transporting Chemicals, Bulky or Heavy Goods – Not Applicable

04/12/14

2.96 Golf Course – Refueling – Not Applicable 04/12/14

2.97 Golf Course – Battery Charging – Not Applicable 04/12/14

2.98 Golf Course – Fluids Under Pressure – Not Applicable 04/12/14

2.99 Free Swimming Initiative – Not Applicable 04/12/14

04/12/14

2.100 Plant Room Activities – Backwashing 07/10/15

2.101 Plant Room Activities – Changing Strainers Baskets 04/12/14

2.102 Triathlon Club - Pool Training – Not Applicable 04/12/14

2.103 Dodge Ball – Not Applicable 04/12/14

2.104 Boot Camp 04/12/14

2.105 Triathlon event 04/12/14

2.106 Open days and Outdoor events 19/06/15

2.107 Health Checks 04/12/14

2.108 Freedom Climber 04/12/14

2.109 First Aid 04/12/14

2.110 Sport Relief mile 04/12/14

2.111 Pink Jam 04/12/14

2.112 Multisport disability club 04/12/14

2.113 Shower Table 04/12/14

2.114 Operating pool covers 04/12/14

2.115 Roller Hockey 04/12/14

2.116 Tennis courts 04/12/14

3. Risk Assessment Index - People

3.1 Contractors 04/12/14

3.2 Children 04/12/14

3.3 Young People (16 and 17 year olds) 04/12/14

3.4 People Violent to Colleagues 04/12/14



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3.5 Remote working 04/12/14

3.6 Disabled groups 04/12/14

3.7 People with disabilities 04/12/14

3.8 Lone Working 04/12/14

RISK ASSESSMENT REVIEW SUMMARY

REVIEWED BY SITE SAFETY CO-ORDINATOR

SIGNATURE DATE OF REVIEW

Gary Paish May 2009

Gary Paish December 2009








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NOP 4 - Dealing with the Public NOP 4.1 Admission Rules

Admission rules are displayed at reception.

Children under the age of 8 years shall not be admitted to the facilities unless accompanied and supervised by their parent, or an adult aged 18 or over (with a maximum of 2 children per adult in the swimming pool).

All children not yet toilet trained should wear Aqua nappies which can be purchased from reception.

Please do not swim if you have just eaten or drunk or have an upset stomach.

Permission must be obtained from Duty Manager before taking any video or photographic images in the building.

Customers must wear appropriate clothing for their activity.



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NOP 4.1.1 The Receptionist will If a customer under the age of 8 attempts to use the site unaccompanied

1. The Duty Manager should be contacted and the parents contacted to arrange collection of the child. 2. If the child’s parents are not contactable within 30 minutes, the Duty Manager should contact the

Police or Social Services.

If a customer brings in a child who requires a nappy

1. Check that the parent / guardian have an aqua nappy. 2. If they do not, sell them a nappy as part of the swim 3. If they refuse to purchase one, explain that the result of an accident could mean closure of the whole

swimming pool for the day and therefore refuse admission. 4. Contact the Duty Manager as necessary to discuss with the parent / guardian.

If a customer requests to take a Video / Photograph

1. Contact the Duty Manager to issue a permit.

NOP 4.2 Controlling Admissions

The maximum number for the Main Pool is 104 (25mt X 12.5)

The maximum number for the Teaching Pool is 30 (12.75 x 7.2)

Inflatable session 80

Refer to table in section 5.3 for maximum number in each session. NOP 4.2.1 The Receptionist will Prior to general swimming on evenings and weekends and inflatable sessions Operation of Band System in the Main Pool The band system will be operated in both pools simultaneously at the discretion of the Duty Manager should bather loading get heavy. The system is as follows:- (a) Reception is to introduce the system. Issue 20 bands of the first colour. The time an hour after the

last band of that colour has been issued is recorded. (b) Then issue the next band in the colour sequence.

(c) There are five colours of bands to be issued, and rotated. If all the bands have been issued then no

more swimmers are to be admitted. (d) Once an hour and ten minutes has elapsed from the time recorded of the colour band used in the

sequence, Reception will make a public announcement informing all customers of that colour band to leave the pool.



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(e) The corresponding coloured button on the wall behind reception needs to be pressed and the black

button needs to be held for 5 seconds making a noise on poolside to indicate to swimmers that their swimming session time has ended.

(f) Lifeguards are to ensure that swimmers with the particular colour announced are to vacate the pool.

(g) Swimmers should deposit the bands in the collection box on vacating the pool, and Lifeguards

should return the bands to Reception during normal pool rotation duties.

(h) The band system can be cancelled at the discretion of the Duty Manager. Operation of Band System in the Teaching Pool 30 orange bands will be handed out at reception along with the corresponding colour band in use in the Main Pool. The procedure follows the same as with the Main Pool procedure. If swimmers leave the Teaching Pool, the Lifeguard must ask them if they are leaving or will be returning. This is so that if Reception calls to find out the bather load, an incorrect number isn’t communicated. If swimmers are not returning to the Teaching Pool, the Lifeguard should take their orange band. Reception and lifeguard communicate via telephone to mange the bather loading.

Band Colour Band Session Starts Band Session Finishes

Band Issuing Start Time

Last Ticket Issued

Red On the hour Hour from when last band is given

As agreed by the DM pending bather

load

NA

Blue On the hour Hour from when last band is given


load

NA

Green On the hour Hour from when last band is given


load

NA

White On the hour Hour from when last band is given


load

NA

Yellow On the hour Hour from when last band is given


load

NA

On a customer paying for a swim at Reception

1. Highlight that you are running sessions to the customer and the times they are expected to get out of the pool.

2. Ask the customer which pool they will be using and issue them with the appropriate bands placing the band onto the customer’s wrist. Customers are not allowed to use both pools, one or the other.

3. If you use all the bands available, inform the Duty Manager that all the bands have been given out and inform customers the time of the next session.

Health Suite (Sauna and steam room).



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Bookings are made at reception via the MRM booking screen and given a red band on entry. Checks are made 4 times a day on use as per the Dry operations book by the recreation assistant. NOP 4.2.2 The Lifeguard will

1. Every 30 minutes on Poolside, undertake a headcount of people in the main and teaching pool and record it in the Pool Operations Book. If the number reaches 90% of the maximum occupancy of the pool Contact the Duty Manager as per the EAP.

2. During all banded sessions check that all customers are wearing the appropriate band for the session in the swimming pool area.

3. If any individuals during a banded session are not wearing the appropriate band within the poolside area ask them to obtain the correct session band from Reception. If they refuse contact the Duty Manager.

NOP 4.2.3 The Duty Manager will

1. Arrange a public announcement (PA) announcement at the end of each session to inform customers that their banded session has finished and they must leave the pool.

NOP 4.3 Pool Rules

1. Pool rules are displayed in the pool hall for lifeguard’s and customer’s reference. Pool Rules



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NOP 4.3.1 The Lifeguard will:

1. When enforcing the pool rules always try and explain the reasons behind why you are taking action to

the individual. Do not shout. 2. If the misbehaviour continues, contact the Duty Manager. 3. If a member of public needs assistance with a non-urgent issue. Contact the Duty Manager via the radio

for assistance. Explain to the customer that someone will be coming to assist them as you must maintain vigilance of the pool.



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NOP 5 - Lifeguards Duties and Responsibilities NOP 5.1 Lifeguard Training NOP 5.1.1 The General Manager will Ensure all swimming pool sessions are lifeguarded Prior to Lifeguards working on poolside

1. Ensure they hold a current National Pool Lifeguard Qualification (NPLQ). 2. Ensure they attend and pass an NPLQ SLM Competency Test prior to working. 3. Ensure they undertake monthly training and competency assessment at the site they work at in line with

the SLM Lifeguard Training Plan. 4. Ensure they undertake an SLM Induction including the Pool Safety Operating Procedures (PSOP) 5. Ensure all training is recorded in the individuals training file. 6. Ensure all Lifeguards are issued Uniform (Yellow Shirt, Red Short and Whistle.)

NOP 5.2 Lifeguard Duties and Responsibilities NOP 5.2.1 Lifeguards will At all times

1. Turn up for work physically fit, have good vision and hearing and be mentally alert 2. Wear the correct uniform (yellow shirt, red shorts and trainers and carry your whistle 3. Keep a close watch over the pool and the pool users, exercising the appropriate level of control 4. Communicate effectively with pool users, and colleagues 5. Anticipate problems and prevent accidents 6. Intervene to prevent behaviour which is unsafe 7. Identify emergencies quickly and take appropriate action 8. Carry out rescues from the water 9. Give immediate first aid to any casualty 10. Be able to supervise. 11. Pay attention and supervise their designated zone and not be distracted from their duties by talking to

another colleague/lifeguard unless exchanging very quick safety information on changeover. Under no circumstances must prolonged talking take place so distraction takes place from the 10/20 system of supervision.



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5.3 Lifeguard Supervision Requirements for Activities and Equipment Main Pool Activity Minimum

number of lifeguards

Busy Conditions

(66% of max bather load)

Swimming Lessons, Swimming Club, Aqua classes, schools, colleague training, 2 lanes closed

1 2

2 lanes closed and 4 lanes open (public swimming) 1 2

General swimming, Swim fit, schools half pool and public half pool, splash school plus half public, FADSAD

2 3

Inflatable sessions 3 3

Teaching Pool Activity Minimum number of lifeguards

Busy Conditions

(66% of max bather load)

Swimming lessons, Aquatone, swimming club, general swimming, splash happy, birthday parties

1 1

Area Occupancy Levels Minimum Occupancy

Colleague Ratios/Levels Minimum

Colleague Ratios/Levels Maximum

Maximum for area

Practical for normal operation

Fitness Room (Inc spin area) 300 120 N/A 1 3

Team Changing Rooms (Dry) 22 N/A 0 0

Male Changing Rooms (Dry) 50 N/A 0 0

Female Changing Rooms (Dry) 45 N/A 0 0

Café & Squash Cts inc S/Hall Viewing Area

400 110 N/A 2 4

Body Fusion 60 16 N/A 1 2

Club Room 60 20 N/A 0 0

Multi-Activity Room 60 30 N/A 0 0

Squash Courts See above 25 N/A 0 0

Main Hall 600 500 N/A 0 0

Group Exercise Studio 1 100 80 N/A 1 2

Group Exercise Studio 2 50 40 N/A 1 2

Main Pool 350 104 (BL) N/A 2 3

Main Pool (4 lanes open, 2 lanes closed)

17 N/A 1 1

Health Suite (sauna and steam room)

30 30 0 0

Inflatable sessions 80 (BL) N/A 3 4

Teaching pool 60 30 (BL) N/A 1 1

Membership office See below 10 N/A 1 4

Plant room Colleague NA N/A Where possible 2



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and contractor area only

2, radio if 1

Front of house / Foyer & Membership office

100 30 N/A 1 4

TOTAL CUSTOMER OCCUPANCY OF BUILDING

2000

Activity Maximum Occupancy

Minimum Occupancy

Colleague Ratios/Levels Minimum

Colleague Ratios/Levels Maximum

Body Pump 45 NA 1 PLUS SPOTTER

Aerobics 65 NA 1 PLUS SPOTTER

Circuits (Studio) 60 NA 1 PLUS SPOTTER

Body Balance 60 NA 1 PLUS SPOTTER

Body Combat 65 NA 1 PLUS SPOTTER

Legs, Bums & Tums 65 NA 1 PLUS SPOTTER

Body Jam 50 NA 1 PLUS SPOTTER

Circuits 80 NA 1 PLUS SPOTTER

Play scheme 100 NA See OFSTED registration certificate

See OFSTED registration certificate

Active Ants 50 NA 1 1

Parties 20 NA 2 2

Gymnastics As per BG NA As per BG As per BG

Bouncy Inflatable

Refer to safe systems of work

NA 1 1

Aquacise Mp 50 NA 1 plus LG 1 plus LG

Yoga/Pilates 20 NA 1 PLUS SPOTTER

Aquacise TP 20 NA 1 plus LG 1 plus LG

Crèche 14 NA See OFSTED registration certificate

See OFSTED registration certificate



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Normal Operating Procedures NOP 6 - Systems of Work NOP 6.1 Lines of Supervision

NOP 6.1.1 The General Manager will:

1. Ensure that there is a Duty Manager on at all times the Centre is open. 2. Ensure that there is First Aid at Work qualified colleague on at all times the Centre is open

NOP 6.1.2 The Duty Manager will:

1. Undertake early morning check of the building (including pool water, pool alarm checks, and pool

equipment checks, cleaning and maintenance) using the Dry, Fitness and Poolside Safety and Operations books.

2. Plan colleagues work patterns on shift noting any special events that are planned throughout the day. 3. Check all colleagues turn up to work on time and are ready to work (physically fit and mentally alert)

wearing the correct uniform (yellow shirt, red shorts and trainers), your whistle (for outdoor pools this includes a broad brimmed hat, polarising sunglasses and sun block) and with jewellery kept to a minimum.

4. Check operations and cleaning tasks are being done in accordance with the safety and operations book and cleaning procedure.

NOP 6.2 Lifeguarding Zones

NOP 6.2.1 The General Manager will:

1. Ensure that lifeguard zone visibility tests are undertaken for each lifeguarding position for each activity on each pool. The LZVT should be attached to the Swimming Pool Risk Assessment.

2. Ensure zone plans of the pool hall for each pool activity are completed following the LZVT and are located in:

NOP 2 in this document

At each lifeguarding point (laminated)

NOP 6.3 Work Rotation NOP 6.3.1 All Lifeguards will At all times

1. Turn up to work physically fit (with good vision and hearing), mentally alert, and in good time for your shift, with the correct uniform (yellow shirt, red shorts and white trainers), your whistle (for outdoor pools this includes a broad brimmed hat, polarising sunglasses and sun block) and with jewellery kept to a minimum.



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2. On arriving on poolside at start of your shift go to allocated position as per the zoning plan for that activity;

3. Lifeguards shall remain static in their designated zone as per pool plans on the edge so they can see flat edge of pool, the 10/20 system of observation shall be carried out at all times

When undertaking a Lifeguard Chair Change-over on teaching pool

1. Stand at the side of the chair and listen to any concerns the current lifeguard has (weak swimmers,

boisterous behaviour, pool numbers). 2. Notifies the chair lifeguard that you are observing the swimming pool. 3. Once the Chair lifeguard has climbed down, with their back facing the swimming pool, and informed you

that they are observing the swimming pool. Climbs up the steps facing the chair onto the seat 4. Notify the observing lifeguard that you are in a position lifeguard the pool

When undertaking a Static Lifeguard Change-over on Main Pool

1. Facing the poolside and maintaining vigilance, listen to any concerns the current lifeguard has (weak swimmers, boisterous behaviour, pool numbers).

2. Take the torpedo buoy and either hold it over the shoulder with the strap at the front of the body. (The torpedo buoy is placed at the rear of the shoulder in a vertical plane), or hold it across the body in front of you. The strap is held over the wrist or the shoulder.

3. Notify the observing lifeguard that you are in a position lifeguard the pool 4. Maintain vigilance throughout your rotation on poolside. 5. Ensure that the pool rules are adhered to

When moving off position once your replacement arrives

1. Highlight any current concerns (weak swimmers, boisterous behaviour, pool numbers). 2. Once you are informed that they are in position and observing the pool, move to next position.

If the next position is off poolside,

1. Check changing room area picking up litter on route, sign off changing room checks and report any deficiencies to the Duty Manager.

2. Undertake tasks as detailed by the Duty Manager.

NOP 6.4 Maximum poolside working times NOP 6.4.1 The General Manager will: 1. Ensure a Daily Poolside Rotation Matrix is completed for the swimming pools which take into account

the Lifeguard numbers required for each activity and the maximum working times. NOP 6.4.2 The Duty Manager will:

1. Ensure all colleagues are organised to undertake Lifeguard duties for no more than 60 minutes without a

break. In exceptional circumstance this can be increased to 90 minutes. 2. 20 minutes Teaching pool, 20 minutes main pool deep end, 20 minutes side of pool by hoist 3. For inflatable sessions an extra 20 minutes to allow for extra zone as part of rotation Allowance should be made to reduce this if there are;

Features of pool design affecting vision, hearing or concentration



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Inappropriate illumination Problems with glare and reflection Inadequate ventilation system Poor acoustics Extreme temperatures or excessive humidity, or hot sun in open pools, solar gain. Water turbulence, crowded conditions and excessive noise. Wave machines / flumes, features and other equipment; Distractions from poolside activities, e.g. radios, ball games and similar activities.

They will issue a daily poolside rotation matrix to each colleague to highlight when they are on poolside Refer to ops planner for rotations and tasks planner – this is displayed on the college notice board in the staff room. SEE PLANS FOR EXACT STATIC ZONE LOCATIONS

Activities Rotation Duty Spells

2 lifeguards - General swimming, Swim Fitness, Schools half pool plus public, EA swim school half pool plus half public, FADSAD

Zone 2 – Main pool static 1 LG

shallow end on edge of pool to ensure edges can be seen

Zone 3 – Main pool static 1 LG deep end 1 LG deep end on edge of pool to

ensure edges can be seen

20 minutes on each

zone

3 lifeguards - Inflatable session Zone 2 – Main pool static in the middle on edge of pool hoist side

Zone 3 – Main pool static in the middle

on edge of pool deep end

Zone 4 – Main pool static spectator side of main pool, in middle by edge

20 minutes on each

zone

1 lifeguard - Schools in whole pool, Masters class, EA swim school whole pool, Colleague training, Swimming club, Public swimming (with 2 lanes closed), Aquacise, schools half pool and 1 lane to public, (with 2 lanes closed).

Zone 2 –Main pool static 1 LG shallow end on edge of pool to ensure

edges can be seen

20 minutes on each

zone

1 lifeguard 2 lanes closed - Schools in whole pool, Masters class, EA swim school whole pool, Colleague training, Swimming club, Public swimming (with 2 lanes closed), Aquacise, schools half pool and 1 lane to public, (with 2 lanes closed).

Zone 2 – Main pool static 1 LG shallow end on edge of pool to ensure

edges can be seen

20 minutes on each

zone

1 Lifeguard teaching pool – All sessions Zone 1 – Teaching pool in LG chair 20 minutes on each

zone

SEE ZONE CARDS FOR DETAILS



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NOP 7 - Operational Systems NOP 7.1 Controlling Access The General Manager will:

1. Ensure that all non public areas will be fitted with coded locks and door closures to prevent unauthorised public access. Ie group changing rooms and Offices

2. Ensure there is a method of locking the pool off from public access out of hours so the pool cannot be accessed.

3. The gate to the car park will be locked with a padlock every evening, the gate will be open every morning and secured with the padlock to prevent it being moved from open position.

NOP 7.1.1 The Duty Manager will: Security of pools

When closing either of the pools – The Duty Manager should be informed by the Recreation Assistant(s) on lifeguard duty. The Duty Manager will inform Reception of the situation. There is a combination lock on the teaching pool door, the lock should be adjusted to open when the pool is open and locked when the teaching pool is closed. The inside door next to the spectator area on the main pool must be locked when the main pool is closed. Ie Tuesday and Thursday morning. The outside door leading to the teaching pool from the corridor to be kept locked by combo when not is use The combination locks must be used when the main or teaching pool is closed by putting the locks on the teaching pool and main pool gate. The padlock must be put on the gate leading from the changing rooms to the teaching pool when closed The door to the swim teachers office must be locked with a key and as an additional control measure and for security a combination lock is in place. Receptionists may only admit customers for swimming when authorised by the Duty Manager.



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Normal Operating Procedures NOP 8 - Detailed Work Instructions NOP 8.1 Safe Systems of Work

1. Safe Systems of Work Index One Reviewed Dec 2014

1.1 Alarm Call Out One Dec 2015

1.2 Backwashing One Dec 2015

1.3 Cleaning Injectors One Dec 2015

1.4 Diving Boards – Not applicable One Dec 2015

1.5 Flume Inspection and Use – Not applicable One Dec 2015

1.6 Inflatable Structure (pink elephant & Farmyard) One Dec 2015

1.7 Movable Floor – Not applicable One Dec 2015

1.8 Opening and Closing of the Building One Dec 2015

Dec 2015

1.10 Pool Inflatable Structure One Dec 2015

1.11 Shower Head Cleaning, Descaling and Disinfecting

One Dec 2015

1.12 Sodium Hypoclorite Delivery One Dec 2015

1.13 Sports Equipment One Dec 2015

1.14 Trampoline One Dec 2015

1.15 Wave machine – Not applicable One Dec 2015

Dec 2015

Dec 2015

1 Netball Posts and bases One Dec 2015

2 Football and Hockey goals Dec 2015

3 Judo and gym mats Dec 2015

4 Badminton nets and posts Dec 2015

5 Portable electrical equipment Dec 2015

6 Trackway and netting Dec 2015

7 Moving gymnastics equipment Dec 2015

8 Demountable rebound screens Dec 2015

9 Large and small beams Dec 2015

10 Boxercise punch bags and hooks Dec 2015

11 Removing sauna benches from sauna Dec 2015

12 Delivery of hydrochloric acid Dec 2015

13 Spill Response Kit Dec 2015

14 Setting up A bars Dec 2015

15 Table tennis table (A) Dec 2015

16 Sauna and steam room Dec 2015

17 Transfer of water MP and TP Dec 2015

18 Basket ball backboards Dec 2015

19 Filling day tank sodium bi sulphate Dec 2015

20 Bleacher seating Dec 2015

21 Stacking chairs Dec 2015



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22 Safety Mats Dec 2015

23 Lanes ropes Dec 2015

24 Disposal of sharps Dec 2015

25 Diving blocks Dec 2015

26 Pool Cover Main Pool Dec 2015

27 Tables Dec 2015

28 Hire to outside organisations Dec 2015

29 TTB 1840 Numatic Scrubber Dryer Dec 2015

30 Giving first aid Dec 2015

31 Emergency action Dec 2015

32 BLANK Dec 2015

33 Staging units Dec 2015

34 Dec 2015

35 Cleaning duties Dec 2015

36 Crèche Dec 2015

37 Use of VDU Dec 2015

38 Filling up water softeners Dec 2015

39 Scaffold – Not used see scafftag Dec 2015

40 Changing of light strips Dec 2015

41 Cleaning of changing rooms Dec 2015

42 Outside activities Dec 2015

43 Checking outside area and tennis courts Dec 2015

44 Competition vault Dec 2015

45 Cherry picker/hoist Dec 2015

46 Outreach activities Dec 2015

47 GENERIC Dec 2015

48 Accessing roof space Dec 2015

49 Chemical spillage Dec 2015

50 Air track plus Dec 2015

51 Table tennis table (B) Dec 2015

52 Floor scrubber Dec 2015

53 Getting off lifeguard chair Dec 2015

54 BLANK Dec 2015

55 BLANK Dec 2015

56 Cleaning of filter baskets Dec 2015

57 Vacuuming the pools Dec 2015

58 Use of ladders Dec 2015

59 Trampette Dec 2015

60 Floor buffing machine Dec 2014

61 Pole dance set up. Dec 2015

62 De-icing and snow clearing Dec 2015

63 Oxford Dipper hoist Dec 2015

64 XY V4 Hoists Dec 2015

65 Wall shower stretcher Dec 2015

66 Working at height - Generic Dec 2014

67 To remove an empty hydrochloric acid carboy and replace with a full carboy

Dec 2015

68 Instant Awning Dec 2015

69 Inflatable Arch Dec 2015

70 Spider Dome Dec 2015

71 Circulation Pumps Dec 2015



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72 Manual dosing of sodium hypochlorite Dec 2015

73

NOP 8.2 Cleaning Tasks There are 2 set of cleaning schedules – refer to schedules for specific details

1. Recreation assistant tasks 2. Cleaners tasks



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Normal Operating Procedures NOP 9 - First Aid Supplies and Training NOP 9.1 Locations of First Aid Equipment

Location First Aid Equipment

Main pool first aid room Main first aid box Space Blankets – 108 Couch Blanket Sharps Box Body fluid kit

Crèche Basic first aid box

Kitchen Basic first aid box

Reception AED (automated external defibrillator) and space blankets

Dryside first aid room Main first aid box AED (automated external defibrillator) Couch Blanket Sharps Box Body fluid kit

9.2 Checks of First Aid Equipment Contents of First Aid Boxes:

Basic first aid box Main first aid box

6 Assorted individually wrapped sterile dressings, and 1 large individually wrapped dressing

20 Assorted individually wrapped sterile dressings

2 individually wrapped triangular bandages and 2 safety pins

2 sterile eye pads

4 individually wrapped triangular bandages

disposable gloves 6 medium individually wrapped dressings

individual moist cleaning wipes 2 large individually wrapped dressings

cold compress – either chemical or suitable to hold ice. Assortment of plasters (blue coloured for kitchen) (coloured for children/crèche)

disposable gloves

safety pins

individual moist cleaning wipes cold compress – either chemical or suitable to

hold ice plasters

NOP 9.2.1 The Site Safety Coordinator will



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Ensure a weekly check of First Aid Kit (including Space Blankets, AED, Body Fluids Kit and Sharps) is undertaken to ensure sufficient stock is replenished.

9.3 First Aiders NOP 9.3.1 The General Manager will;

1. Ensure that a minimum of one qualified first aider (Holding a current First Aid at Work) must be present at all times when the premises are in use.

2. Ensure accident forms are located in the duty managers office and are used in number sequence. 3. Ensure accident forms are completed as per corporate standard.

NOP 9.3.1 The First Aider will;

1. Ensure accident forms are used in number sequence. 2. Ensure accident forms are completed as per corporate standard.

9.4 Disposal of Sharps A ‘sharp’ is any sharp object that can puncture the skin and may be contaminated with blood or any other bodily fluid. NOP 9.4.1 All Colleagues will; On discovering a sharp,

1. Cordon off area from public 2. Collect yellow sharps bin located in the first aid room wetside. 3. Place Sharps in the yellow sharps bin using the litter picker. 4. Close the Sharps bin and carry by the handle back to the first aid room.

NOP 9.4.2 General Manager will; Once the Sharps Bin is 2/3rds full

1. Arrange for the sharps bin to be disposed of through PHS corporate contractor



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Normal Operating Procedures NOP 10 - Details of the Alarm Systems and any emergency equipment and emergency arrangements NOP 10.1 Alarm Systems and testing

Pool Alarm

Operation See Emergency Action Plan

Locations See Pool Plans – NOP 2 and Areas of accountability list

Main pool Deep end on wall

Main pool middle steps far-side

Main pool shallow end on wall

Sauna inside

Sauna outside

Steam room inside

Steam room outside

Plant room on wall by dry-acid on wall

Teaching Pool by lifeguard chair on wall

Action to take on Hearing Alarm See Emergency Action Plan

Testing Arrangements Tested Daily by the Duty Manager and Recorded in the Pool Operations Book

Maintenance Arrangements Ace security

Fire Alarm

Operation See Emergency Action Plan

Locations See Building Plan – NOP 1

Action to take on Hearing Alarm See Emergency Action Plan

Testing Arrangements Tested Weekly by the Duty Manager and Recorded in the Dry Operations Book

Maintenance Arrangements 6 monthly maintenance by Ace security

Assistant Alarm

Operation Button or pull chords

Locations See areas of accountability list

Disabled wetside toilet pull cord

Disbled wet-side toilet button

Disabled wetside changing room x 2 pull cords

Disabled wet-side changing room button

Disabled dry-side changing room right cord

Disabled dry-side changing room right button

Disabled dry-side changing room left cord

Disabled dry-side changing room left button

Gym Assistance alarm next to desk



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Creche Assistance Alarm

Café Assistance Alarm

Studio 1 assistance Alarm

Studio 2 assistance Alarm

Main Hall nearside court 1 on wall

Action to take on Hearing Alarm See EAP 18

Testing Arrangements As per ops books daily

Maintenance Arrangements Ace security

Lone Worker Alarm

Operation Mobile phone or radio

Locations On person mobile and radio

Action to take on Hearing Alarm All duty staff to respond

Testing Arrangements Weekly areas of accountability checks on phone, daily on radio

Maintenance Arrangements Corporate company

Reception Alarm

Operation 2 buttons pushed together under till

Locations Under 2 tills under desk – no 3 till and 1 till

Action to take on Hearing Alarm Alarm goes to police

Testing Arrangements Ace security 6 monthly

Maintenance Arrangements Ace security 6 monthly

NOP 10.2 Emergency Equipment

Type Location (s) Checks Maintenance

Torpedo Buoys See Pool Plan Daily by the Duty Manager and Recorded in the Pool Operations Book

Daily pool ops checks

Spinal Board See Pool Plan Daily by the Duty Manager and Recorded in the Pool Operations Book

Daily pool ops checks

Emergency evacuation pack

Duty managers office Weekly and recorded as part of areas of weekly accountability

Weekly and recorded as part of areas of weekly accountability

Defibrillation machine Behind reception and dryside first aid room





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Normal Operating Procedures NOP 11 - Conditions of Hire to Outside Organisations

NOP 11.1 General Manager will:

1. Ensure that an external hire agreement EA212 booking form is completed and signed by hirer for all bookings. (conditions of hire are located on the back of the booking hire form)

2. Ensure ALL pool birthday party bookings complete EA 137 under 8’s party supervision form. If there are any gaps on the Booking Form or any documentation is not fully completed

1. Refuse Booking until such time as these are put in place or deemed as not necessary by the Regional Health and Safety Manager



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EAP 1 – Serious Incident Management Procedure (SIMP) EAP 1.1 The Duty Manager will:

1. Upon a serious incident occurring immediately implement the relevant EAP set out in Centre Safety Operating Procedure. [CSOP]

2. Use the SIMP for any of the following serious incident situations.

Fire or other premises evacuation Bomb threat or explosion Gas, water, chemical, toxic gas, sewage leak/pollution incident Notified/unexpected loss of gas/electricity/water for an hour or more Severe weather damage resulting in cessation of business Serious Injury to any person, requiring urgent hospital treatment Resuscitation [CPR] or fatality Legionella, Cryptosporidium or similar detection/occurrence/report Use of the premises as part of the local Civil Emergency Procedure Any other incident that is deemed serious by the Duty Manager

3. Obtain a copy of the SIMP located in the duty managers office and follow Steps 1 to 4 set out within the

procedure recording information as necessary.

4. Issue Colleague ‘Personal Notes’ Forms located duty managers office to all colleagues on duty at time of incident to record their own account of what they saw, heard and did.

EAP 2 - Emergency Evacuation of the Building– Outbreak of Fire EAP 1.1 Colleagues will: On becoming aware of a fire

1. Activate the Fire Alarm 2. Locate and remove local evacuation card from the wall 3. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own

evacuation by entering into arguments with customers - be firm in insisting that customers evacuate on instruction.

4. Report to the Holding point at reception canopy or Assembly Point (if a fire is confirmed) which is far side car park by park lane inform the Duty Manager of the Situation and pass the evacuation card.

EAP 1.2 The Duty Manager Will: On hearing the fire alarm which is a continuous ringing bell



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1. Go directly to Reception 2. Contact the Fire Brigade by dialling (9)999 to contact an ambulance giving the sites address

Fareham Leisure Centre Park Lane Fareham Hampshire PO16 0TQ

3. If the Fire Brigade refuse to come continue the evacuation as normal and contact the Regional Health and Safety Manager for advice.

4. Collect the Evacuation Pack (includes loud hailer, high visibility vests, evacuation card overview, fire alarm reset key, torches, accident / incident investigation forms and mobile phone)

5. Check fire panel to determine where the fire alarm was triggered 6. Put on high visibility jacket 7. Go to the assembly point at far side car park by park lane, or holding point under canopy at reception if it

is not confirmed there is a fire. 8. Collect evacuation cards from colleagues and determine any areas not evacuated or any colleagues that

have not reported to assembly point that should have against the evacuation card overview in the evacuation pack.

9. Nominate someone to put on a high visibility jacket to meet the emergency services 10. Nominate someone to put on a high visibility jacket to prevent people re-entering the Centre. 11. If informed that the evacuation is real,

a. Radio or send a colleague around the outside of the building to the Crèche and Swimming Pool and inform them to make their way to the assembly point.

12. Liaise with Emergency Service on Arrival informing them of the situation. a. Pass them the evacuation card overview, highlighting the zones cleared and zones not cleared

and key hazards. b. Highlight the fire panel and the zone activated.

Once the emergency services have informed the Duty Manager that the building can be used again 1. Silence the fire alarm

i. Turn key to activate push button panel, press red reset button on key pad ii. (restart any services automatically shut off by the Fire Alarm)

2. Thank the customers for their patience, understanding and help in evacuating the Centre. 3. Inform them that they can continue their activities. 4. Record evacuation on an accident / incident investigation form and a major incident support pack 5. Record evacuation training forms for all Colleagues present.

If the emergency services inform you that the building cannot be reoccupied

1. Inform colleagues and customers to go to canopy and await instructions from HCC for removal to Ferneham hall. DM to contact client at council offices and HCC number located in the red HCC evacuation box

2. Inform customers that their belongings can be picked up once the Centre reopens. 3. Record evacuation on an accident / incident investigation form and complete a major incident support

pack 4. Record evacuation training forms for all Colleagues present

For all Incidents and evacuations that involve the emergency services and are not as a result of a false alarm.



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1. Inform General Manager / Contract Manager and Regional Health & Safety Quality Manager of any unplanned evacuation as per EAP 18 – Serious Incident Contact Details..

EAP 1.3 Lifeguards on Poolside will (see specific zones below) On hearing the evacuation alarm which is a continuous ringing bell

1. Locate and remove local evacuation card from the wall 2. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


3. Group customers by the main pool fire exits on poolside and prepare to issue space blankets. 4. Await Manager on Duty to inform you if full evacuation to the assembly point at the back of the disabled

car park is necessary. (If there is a clear and present danger under take a full evacuation without the Manager on Duty’s confirmation.)

Technical and Facilities Manager will clear ZONE 8 Plant and boiler room (external contractors)

1. If in the plant room when the fire alarm is heard, shall ensure that the area is clear of colleagues and where necessary and safe to do so, shut down gas and ventilation systems.

2. Locate and remove local evacuation card from the wall 3. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


4. Report to the Duty Manager at the holding area under the canopy and hand in evacuation card. 5. If not in the Plant Room when fire alarm is heard, shall proceed to the holding area and inform the Duty

Manager that the Plant Room is still in operation and then wait in the building entrance holding point for further instruction.

If the Technical and Facilities Manager is not on site the Duty Manager must check the Permit to Work folder to ascertain whether any contractors may be in the Plant Room. If this is the case the Duty Manager will inform the Emergency Services on arrival. Recreation Assistant not on Poolside will clear ZONE 4 Café, toilets, squash courts, main hall, multi activity room, body fusion, club room

1. Evacuate the upper concourse area, i.e. Café area, Toilets, Squash courts, Club room, multi activity room and body fusion etc.

2. Do not delay your own evacuation by entering into arguments with customers - be firm in insisting that customers evacuate on instruction.

3. Walk to the lower concourse and evacuate the Main Hall. 4. Locate and remove local evacuation card from the wall by fire exit on way out. 5. On evacuating the Main Hall, lead customers along the path toward Park Lane then up toward the

holding point outside the front of the building. 6. Report to the Duty Manager at the building entrance holding point and hand in evacuation card.

Receptionists will clear ZONE 9 Reception



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1. Use the Public Address system to all parts of the building and make the following announcement “the fire alarm bell is ringing, would all members of public please leave the building via the nearest fire exit and make your way to the far end of the car park closest the road”. Repeat the announcement.

2. Secure all monies and remove the till keys; 3. Collect the colleague signing in book and schools signing in book and the visitors register; 4. Collect the Evacuation Pack (includes loud hailer, high visibility vests, evacuation card overview, torch,

accident / incident investigation forms and mobile phone). 5. Check fire panel to determine where the fire alarm was triggered 6. Locate and remove local evacuation card from the wall in the Administration office entrance/exit doors. 7. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


8. Report to the Duty Manager at the building entrance holding point and hand in evacuation card. Administration/Office colleagues will: On hearing the fire alarm, make way to building entrance holding point reporting to the Duty Manager on the way. . Fitness colleague 1 and sales team will clear ZONE 5 Gym, team cycle studio and Membership office Colleague 1:

1. Instruct customers to put on a gown/towel and immediately evacuate the fitness gym and membership office.

2. Locate and remove local evacuation card from behind gym desk. 3. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


4. Depending on where the risk is perceived, direct customers to the fire exit through the Membership Office toward the front of the building, or through the gym entrance fire exit doors, past the Squash courts, Café area and then through the Reception area.

5. Stay with the customers and report to the Duty Manager at the building entrance holding point and hand in evacuation card.

. Fitness colleague 2 will clear ZONE 6 Dry changing rooms, disabled toilets, exercise studios 1 and 2, first aid room, fitness assessment room

1. Walk to the lower concourse and evacuate the Changing Rooms, Disabled Toilet/Changing, First Aid Room, Fitness Referral Room and Group Exercise Studios 1 and 2.

2. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own evacuation by entering into arguments with customers - be firm in insisting that customers evacuate on instruction.

3. Locate and remove local evacuation card from lower concourse by lift doors. 4. Direct customers to the nearest fire exit, walk towards the holding point outside the front entrance of the

building. 5. Report to the Duty Manager at the building entrance holding point and hand in evacuation card.

NOTE



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IF THE FITNESS SUITE IS BEING MANNED BY ONE CONSULTANT, THE ACCOUNTABILITY FOR ZONE 6 WILL BE FITNESS CONSULTANT 1 ZONE 5 WILL BE CLEARED BY SALES TEAM. Crèche/ will clear ZONE 7 Multi activity room

1. Gather children and evacuate via the nearest fire exit and assemble at holding area at main pool fire exit. Register is taken to confirm all children are present.

2. Use evacuation trolley as required to organise babies and toddlers for a safe and effective evacuation. 3. When in the Multi-Activity room locate and remove local evacuation card from behind desk, knock on the

Body Fusion door and shout that an evacuation is in progress. 4. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


5. Lead the children past Body Fusion, out through the fire exit, along the path next to the Main Pool to the holding area situated at the Main Pool fire exit.

6. Once under the control of the Recreation Assistant, leave the Main Pool holding area and report to the Duty Manager at the building entrance holding point and hand in evacuation card.

7. If instructed to move the children and adults to the muster point follow the Recreation Assistants instructions and help lead the group past the bin store all the way to the far end of the car park, then turn right and lead them to the other far corner of the car park next to Park Lane.

NOTE parents of children from crèche who are in the pool will require reassurance that their child is being looked after. Parents using other areas of the building will want to be with their child. Gymnastic/Trampoline colleagues:/Activity leader Designated Coach/activity leader collects class register along with radio. Each Coach/activity leader lines up their group in pairs to WALK safely to nearest fire exit and taken to holding point outside reception under canopy. Emergency Bag is opened. Plastic shoes, silver foil wraps are placed on children. Torch is switched on (if necessary). Register is taken to confirm all children are present. Proceed to reception holding point under canopy, Contact Duty Manager to verify area is clear and Tick off register as parents collect children. Café Yes colleagues will

1. On hearing the fire alarm, stop serving customers. 2. Ensure that the gas/electricity services are made safe. 3. Make way to building entrance holding point and report to the Duty Manager.

EAP 1.4 Lifeguards on Poolside will Lifeguard 1 Shallow end: ZONE 2 Main pool and health suite

1. Evacuate the pool and health suite and assemble the customers by the fire exits at the deep and shallow end of the pool (holding area).

2. Locate and remove local evacuation card from the wall by the fire door at the deep end of the Main Pool and give to LG who has come on from teaching pool to take to DM at holding point.



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4. If considered to be a risk, evacuate the customers outside collecting protective foil sheets and issue them for use.

5. If no apparent risk, inform Duty Manager via radio or telephone of situation and await further instruction. 6. If instructed to move customers to the assembly point, lead the group past the bin store all the way to

the far end of the car park and then turn right and lead them to the other far corner of the car park next to Park Lane.

7. Give evacuation card to Duty Manager. Lifeguard 2 Deep end: ZONE 3 Changing village

1. Once the pool is empty, enter the Changing Village and evacuate customers. 2. Locate and remove local evacuation card from the wall in Vanity Area. 3. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


4. The customers can exit out to the front of the building via the fire exit at far end of changing village or, on Main Pool and assemble with the other customers at the deep end fire exit holding point.

5. Once customers have assembled at the deep end fire exit, report to Duty Manager at the building entrance holding point and hand in evacuation card.

Recreation Assistant on Teaching Pool (Lifeguard): ZONE 1 Teaching pool

1. Evacuate the pool. 2. Locate and remove local evacuation card from the wall next to Lifeguard chair. 3. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


4. Depending on where the risk is perceived, direct customers through to the Main Pool to assemble with the other customers at the deep end fire exit holding area or the fire exit toward the front of the building if this route is perceived to be dangerous. Take zone card from main pool and take to DM at holding point.

5. Once customers have been taken to the appropriate holding point, report to the Duty Manager at the building entrance holding point and hand in evacuation cards from teaching pool and main pool.

IF THE MAIN POOL IS BEING LIFEGUARDED BY ONE LIFEGUARD, THE ACCOUNTABILITY FOR ZONE 3 WILL BE THE LIFEGAURD OFF THE POOL WHO WOULD OF BEEN SUPERVISING THIS ZONE EAP 1.5 Class Instructors will On hearing the evacuation alarm which is a continuous ringing bell

1. Evacuate your current evacuation area. 2. Do not delay your own evacuation by entering into arguments with customers - be firm in insisting that

customers evacuate on instruction. 3. If on Poolside, follow the poolside lifeguards instructions, group your class up by the fire exit and wait for

the Duty Managers instructions to evacuate your class to the holding area or assembly point. 4. Take registers and carry out name check at holding point or assembly point.

EAP 1.6 Other Colleagues will



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On hearing the evacuation alarm which is a continuous ringing bell


2. Leave by the designated exit (if available) and go to the assembly point at 3. Report to the Manager on Duty and give them the evacuation card. 4. Undertake instructions as given by the Duty Manager



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EAP 3 - Emergency Evacuation of the Building– Bomb Threat EAP 2.1 Receptionists will On receiving a bomb threat

1. Locate and remove local evacuation card from the wall 2. Note information regarding the call on the evacuation card 3. Contact Duty Manager and inform him of the situation 4. Set off the fire alarm via the break glass point (reception break glass point is located behind reception ) 5. Undertake evacuation as per EAP 1.

EAP 2.2 The Duty Manager will On being made aware of a bomb threat

1. Go directly to Reception Contact the Police by dialling 999 and giving the sites address.

Fareham Leisure Centre

Park Lane Fareham Hampshire PO16 7JU

2. Undertake actions as per EAP 1 EAP 2.3 All Colleagues Will On finding or receiving a suspicious package

1. Do not touch it or attempt to move it

2. Contact the Duty Manager EAP 2.4 The Duty Manager will On being made aware of a suspicious package

Contact the Police by dialling 999 and giving the sites address and follow any advice they give.

Fareham Leisure Centre Park Lane Fareham Hampshire PO16 7JU

1. If the decision is made to evacuate undertake actions as per EAP 1



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EAP 4 - Emergency Evacuation of the Building– Structual Failure EAP 3.1 Colleagues will On identifying structural failure

1. Set off the fire alarm via the nearest available break glass point 2. Undertake evacuation as per EAP 1.



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EAP 4 - Emergency Evacuation of the Building– Escape of Hazardous Substances. EAP 4.1 Colleagues will On identifying escape of poisonous gas

1. Set off the fire alarm via the nearest available break glass point 2. Undertake evacuation as per EAP 1.

On identification of a spillage of a hazardous substance

1. Contact the Duty Manager. EAP 4.2 The Duty Manger will On identification of a spillage of a hazardous substance

1. Determine if the spillage is controlled or uncontrolled. 2. If the spillage is uncontrolled and cannot be contained undertake EAP 1. 3. If the spillage is controlled and contained deal with the spillage as detailed on the relevant COSHH sheet

and for large volumes of hazardous waste contact Biffa Hazardous Waste removal as per the process below

4. Contact Regional Health and Safety Manager to inform them of the situation. 5. Contact the emergency spillage service as below

Braemar Howells – 08700 77776673 – 24 hour response line – 2 hour response time Biffa Has response service – 08455 216 666 – 24 hour help line – 4 hour response time



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EAP 5 - Controlled Evacuation of the Building– Lighting Failure EAP 5.1 All Colleagues will

When there is a lighting failure in their area. 1. Stop the activity in your area until an assessment can be made of the risks of continuing. 2. If on Poolside ask all users to get out of the pool and await the Manager on Duty’s instructions. 3. Contact the Duty Manager by radio and await instructions

EAP 5.2 Duty Manager will

On being made aware of a lighting failure in their area 1. Work out extent of power cut. 2. Contact Electricity Board on 08457 708 090 to establish expected time that power will be restored. If power failure is expected to last more that 5 minutes. 3. Arrange for Receptionist to give out credit notes to customers 4. Initiate a controlled evacuation of each area, apologising for the inconvenience, allowing people to get

changed and collect their belongings where it is light enough and safe to do so. 5. Contact General and Contract Manager and Client and inform them of imminent closure. 6. Record evacuation on an accident / incident investigation form and a major incident support pack 7. Record evacuation training forms for all Colleagues present 8. Complete locking routine and post closure on front doors.



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EAP 6 – Serious Injury to a bather / Discovery of a casualty in the water. EAP 6.1 Lifeguards will On becoming aware of a serious injury to a bather

1. Activate the Pool Alarm 2. Blow three whistles 3. Initiate Rescue

EAP 6.2 Receptionists will On hearing the pool/dryside alarm which is a continuous beeping or siren sound for pool alarm on the back panel

1. Put out a PA announcement ‘Dolphins to poolside immediately’ for other areas alarms ‘All Colleagues to ‘indicate area’ immediately’

2. Stop admissions to the swimming pool If request by the Duty Manager, Dial (9)999 to contact an ambulance giving the

sites address Fareham Leisure Centre Park Lane Fareham Hampshire PO16 7JU

3. Allocate a high visibility jacket from the major incident pack to the colleague meeting the ambulance.

EAP 6.3 All other Lifeguards Will On hearing the PA announcement Dolphins to poolside immediately

1. Make your way immediately to the poolside in a safe controlled manner. 2. Shut down all poolside features that could effect rescue 3. Clear the pool hall of bathers and stop all activities 4. Support colleague initiating rescue

EAP 6.4 Duty Manager Will On hearing the PA announcement Dolphins to poolside immediately

1. Make your way immediately to the poolside in a safe controlled manner. 2. Shut down all poolside features that could effect rescue 3. Clear the pool of bathers and stop all activities 4. If necessary, contact Reception to call ambulance by radio indicating nature of emergency in as much

detail as possible. 5. Arrange for colleague to put on high visibility jacket and meet the ambulance.



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6. Reset Pool Alarm. 7. Record incident on an accident form and an accident / incident investigation form. 8. Inform Regional Health and Safety Manager and General Manager of Incident 9. Reopen Pool and inform Reception to restart admissions when appropriate

EAP 6.5 General Manager Will On being made aware of the incident

1. Contact the Regional Director and Group Health and Safety / Quality Manager to inform them of the incident.

2. Contact PR Agency. 3. Undertake Business Continuity plan as necessary.

EAP 6.6 Regional Health and Safety Manager will

1. Go to site as necessary 2. Debrief Colleagues 3. Support Investigation 4. Complete F2508 with Colleagues as necessary. 5. Arrange on-going counselling as necessary through the Group Health and Safety / Quality Manager.



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Emergency Action Plan EAP 7 – Serious Injury (Dry side) EAP 7.1 Colleagues will On becoming aware of a serious injury

1. Contact the Duty Manager (or first aide qualified colleague)

EAP 7.2 Receptionists will On being informed of a serious injury

1. Put out a PA announcement ‘First Aider to ‘indicate area’ immediately’. 2. Stop admissions to the indicated area in the short term informing customers for the reason.

If request by the Duty Manager, Dial (9)999 to contact an ambulance giving the sites address

Fareham Leisure Centre Park Lane Fareham Hampshire PO16 7JU

3. Allocate a high visibility jacket from the major incident pack to the colleague meeting the ambulance.

EAP 7.3 Duty Manager Will On being informed of a first aid incident

10. Make your way immediately to the indicated area in a safe controlled manner. 11. Stop activities as necessary 12. If necessary, contact Reception to call ambulance by radio indicating nature of emergency in as much

detail as possible. 13. Arrange for colleague to put on high visibility jacket and meet the ambulance. 14. Record incident on an accident form and an accident / incident investigation form. 15. Inform Regional Health and Safety Manager and General Manager of Incident 16. Reopen Area and inform Reception to restart admissions when appropriate

EAP 7.4 General Manager will On being made aware of the incident

1. Contact the Regional Director and Group Health and Safety / Quality Manager to inform them of the incident.

2. Contact PR Agency. 3. Undertake Business Continuity plan as necessary.

EAP 7.5 Regional Health and Safety Manager will

1. Go to site as necessary 2. Debrief Colleagues



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3. Support Investigation 4. Complete F2508 with Colleagues as necessary. 5. Arrange on-going counselling as necessary through the Group Health and Safety / Quality Manager.



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EAP 8 – Lift Entrapment EAP 8.1 Duty Manager Will On being informed of an incident

1. Contact the Lift Company to release customers trapped in the lift. 2. Inform customers that the Lift Company is on the way and give them an ETA 3. Position a colleague by the lift so continued communication is maintained. 4. If the trapped customers need immediate medical assistance contact the Fire Brigade and Ambulance

Service. 5. Complete an EA12 Incident form.



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EAP 9 – Lack of Water Clarity EAP 10.1 Lifeguard Will On becoming aware of poor water clarity

1. Contact Manager on Duty on the radio or phone to the DMs office

EAP 10.2 Duty Manager will On hearing there is poor water clarity

1. Contact Reception to Stop Admissions. 2. Place a black diving brick in the poorest area of visibility, 3. Check if this can be seen from the furthest lifeguarding point 4. Check the pool readings are within the set parameters on the Operations book

If the brick can be seen and the pool readings are within the parameters

1. Keep pool open 2. Investigate reason for lack of clarity 3. Continue to monitor the situation. 4. Complete incident form.

If EITHER the brick can NOT be seen OR the pool readings are NOT within the parameters

1. Ask people to leave the pool explaining that due to the lack of clarity the pool will be temporarily closed and they will be given a credit note at Reception.

2. Instruct Reception to issue credit notes to customers 3. Investigate reason for lack of clarity 4. Contact the Site Manager to inform him of the situation and action undertaken. 5. Complete incident form.



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EAP 10 – Overcrowding EAP 11.1 The Lifeguard will On becoming aware of an Main Pool or Teaching Pool reaching 90% of the area maximum capacity). Main Pool 90% capacity = 91 Teaching Pool 90% capacity =27

1. Contact Manager on Duty via the radio

EAP 11.2 The Duty Manager will On hearing that 90% of any area’s capacity has been reached

1. Contact Reception to Stop Admissions. 2. Assess Situation (potentially an additional lifeguard may allow you to increase the bather load as per

NOP 5.3) 3. Implement a one in one out policy for teaching pool until the numbers reach below 90% 4. Implement band system for main pool. 5. Inform queue of the situation, give them an estimated time until they will gain entry into the facility and

apologise for any inconvenience.



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EAP 11 – Release of Faeces, Blood or Vomit EAP 12.1 The Lifeguard will On becoming aware of faecal or blood release

1. Contact Manager on Duty via a radio

EAP 12.2 Duty Manager will On seeing solid faeces in the pool

1. Ensure that the faeces are immediately scooped up. 2. Ensure that the scoop is taken to the nearest toilet and flushed 3. Ensure that the scoop is disinfected. 4. Allow re-entry if pool was cleared for the removal

On seeing diarrhoea in the pool

1. Ask people to leave the pool apologising that the pool will be temporarily closed and they should ‘shower as normal’ and will be given a credit note at Reception.

2. Instruct Reception to issue credit notes to customers. 3. Ensure the disinfectant levels are raised to the top of their recommended range. 4. Contact Site Manager to inform him of the situation 5. Vacuum and sweep the pool 6. Using a co-agulant, (Alum is the most common), dose continually, in low quantities, prior to the filters for

18 hours main Pool and 6 teaching Pool, until 6 turnover cycles of the pool has taken place 7. Backwash the filters 8. Allow the filter media to settle by running water to drain for 3 minutes before reconnecting the filter to the

pool. 9. Reopen the pool 10. Complete Incident report pack and pool clearance document,

On seeing blood / vomit in the pool

1. Clear Pool of Bathers 2. Allow pollution to disperse and any infective particles to be neutralised via disinfection process. 3. Check chlorine and pH values are within normal operating range. 4. Re-open the pool.

On becoming aware of faecal or blood release outside the pool

1. Clear immediate area of customers 2. Do not wash into pool or drains 3. Ensure the area is covered with paper towels and gently flooded with strong disinfectant 4. Ensure it is left for 2 minutes before clearing away with gloves and bagging towels and gloves, which if

possible should be incinerated 5. Ensure the affected area is washed down with pool water on the poolside and water and detergent

(elsewhere) and left to dry.



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EAP 12 – Disorderly Behaviour (including violence to colleagues) EAP 13.1 Lifeguards will On being aware of any type of disorderly behaviour

1. Inform the individual to stop explaining the reasons why

If the behaviour continues

1. Contact the Duty Manager via radio EAP 13.2 Duty Managers will On being informed of continued disorderly behaviour

1. Ask the customer to leave the activity

If the customer refuses to leave

1. Contact the Police to remove them from the premises by calling 999 2. Record on an incident form



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Emergency Action Plan EAP 13 – Robbery EAP 14.1 Colleagues will On being the subject of abusive, threatening or violent behaviour

1. Comply with all instructions given by the robber 2. Remain calm 3. If on reception press red alarm button located under till 1 or 3 4. NEVER PUT YOUR OWN SAFETY AT RISK! 5. Once they have left Contact the Duty Manager and Police as soon as possible

EAP 14.2 Duty Manager will On being made aware of the incident

1. Close Reception and ensure no one touches anything. 2. Remove the individuals involved from Reception and ensure someone is with them to check they are OK 3. Complete Accident /Incident Form 4. Contact the General Manager to inform him of incident 5. Contact Regional Health and Safety / Quality Manager to complete a RIDDOR form

EAP 14.3 General Managers Responsibilities On being made aware of the incident

1. Contact the Contract Manager, Regional Director and Group Health and Safety / Quality Manager to inform them of the incident.

2. Arrange Counselling as necessary through the Group Health and Safety / Quality Manager.



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Emergency Action Plan EAP 14 – Lost Children EAP 15.1 Colleagues will On being made aware of a lost child

1. Contact the Duty Manager giving them as many details as possible:

name of child

age of child

address/ name of school

physical description of child (height, colour of hair, clothing etc)

where child was last seen

the time the child was last seen

EAP 15.2 Duty Manager will On being made aware of a lost child over the age of 8

1. Put a call out for the child to come to Reception On being made aware of a lost child under the age of 8 or a child over 8 not responding to a PA announcement

1. Get all available colleagues to come to Reception. 2. Obtain description of Child 3. Inform all colleagues of the description 4. Place colleagues on the Centre entrance / exits to prevent access out of the Centre 5. Ask colleagues to search each zone.

If child is not found following full search of the building

1. Contact the police and inform them of the situation. 2. Contact the parents and make them aware of the situation and that the police have been informed. 3. Complete Accident /Incident Form 4. Contact the General Manager to inform him of incident

EAP 15.3 General Manager Will On being made aware of the incident

1. Contact the Contract Manager, Regional Director, Regional Health and Safety / Quality Manager, and Regional Safeguarding officer to inform them of the incident.



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Emergency Action Plan EAP 14 – Identifying and responding to concerns about a child It is not the responsibility of anyone working for SLM to decide whether or not a child is being abused or might be abused. However, there is a responsibility to act on concerns to protect children in order that appropriate agencies can then make enquiries and take necessary action. All referrals must be made within 24 hours of the concern, allegation or disclosure coming to light. EAP 16.1 All Colleagues will; If a child tells you something that leads you to think s/he is being abused or at risk of abuse then

1. React calmly so as not to frighten the child; 2. Tell the child they are not to blame and that it was right to tell; 3. Take what the child says seriously, recognising the difficulties inherent in interpreting what is said by a

child 4. Keep questions to the absolute minimum necessary to ensure a clear and accurate understanding of

what has been said; 5. Reassure the child, but do not make promises of confidentiality, which might not be feasible in the light

of subsequent developments; 6. Make a record of what has been said on EA200 Child Protection Incident Report Form, heard and/or

seen and follow the reporting procedures below. 7. Contact the Duty Manager

If either:

Someone tells you that they suspect a child is being abused, or,

A child shows physical or behavioural signs of abuse - such as bruises, or,

The behaviour of an adult makes you feel uncomfortable, or,

You observe abusive behaviour between a child and adult or between children.

1. inform the Duty Manager without delay. EAP 16.2 The Duty Manager will If a child requires urgent medical attention where there is suspicion of abuse then

1. Contact an ambulance and the police immediately 2. Speak with the Regional Safeguarding Officer George Lampshire 07554401322 or Alison Sutherland

077787511472 immediately to discuss the concern and determine whether and, if appropriate, to discuss the concerns with the club welfare officer, children’s social care and/or police and the General Manager.

3. Contact Ryan Grant contracts manager - 07921002192 4. Speak to the club welfare officer, children’s social care and/or police as appropriate 5. Complete EA200 Child Protection Incident Report Form with all information gathered and decisions

made regardless of if a referral is made to the authorities.

If there is not an urgent medical attention needed



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1. Speak with the Regional Safeguarding Officer immediately to discuss the concern and determine whether and, if appropriate, to discuss the concerns with the club welfare officer, children’s social care and/or police and the General Manager.

2. Speak to the club welfare officer, children’s social care and/or police as discussed 3. Complete EA200 Child Protection Incident Report Form with all information gathered and decisions

made regardless of if a referral is made to the authorities. The manager will Contact the local authorities safeguarding officer Jannie Millerchip

EAP 16.3 The Regional Safeguarding Officer will

1. Consult with the Senior Safeguarding Officer and NSPCC Helpline for advice as necessary. 2. Inform the General Manager, Contract Manager and Regional Director as necessary 3. Report the incident to the local authority children’s services, police as necessary.

If a referral is made to the authorities:

1. Record the details of the referral on EA200 Child Protection Incident Form including the name and role of the children’s services member of staff or police officer to whom the concerns were passed, together with the time and date of the call/referral.

2. Put the referral in writing with the EA200 Child Protection Incident Form attached to the individual the referral was made to within 48 hours to confirm the details.

3. Follow up the referral if there has been no response back after three working days and note the outcome.

4. Note any subsequent conversations, decisions or actions pertaining to the case on EA200 Child Protection Incident Form

5. Forward a copy of incident report form to the Senior Safeguarding Officer for information and secure storage.

EAP 16.4 Referral Contacts NSPCC Helpline 0808 800 5000

Social Services Department Telephone Number Office Hours

Telephone Number Out Of Hours

Hampshire (Fareham) 0845 603 5620 0845 600 4555

Safeguarding Officers

George Lampshire 07554401322 or Alison Sutherland 077787511472

Ryan Grant 07921002192

Local authority safeguarding officer – Jannie Millerchip 01329 233652



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EAP 14 - Identifying and responding to concerns about an ‘Adult at Risk’ SLM colleagues may at times have to respond to concerns about the welfare of an ‘Adult at Risk’. This could relate to the actual or alleged harm of an ‘Adult at Risk’. Alternatively a ‘Adult at Risk’ you are working with may disclose abuse directly. This section provides information and guidelines on how to respond.

Reporting allegations, suspicions or concerns – what you need to do

You may become aware of the actual or alleged harm to, or abuse of, a ‘Adult at Risk’ in a variety of ways. For example:

1. a ‘Adult at Risk’ may tell you 2. someone else may tell you that they suspect a ‘Adult at Risk’ is being abused 3. a ‘Adult at Risk’ may show physical or behavioural signs of abuse, such as bruises or distress 4. the behaviour of an adult may make you feel uncomfortable in some way 5. you may observe abusive behaviour between a ‘Adult at Risk’ and an adult or between ‘Adults at Risk’

It is not the responsibility of anyone working for SLM to decide whether or not a ‘Adult at Risk’ is being abused or at risk of harm. However, there is a responsibility to act on concerns to protect ‘Adults at Risk’ in order that appropriate agencies can then make enquiries and take necessary action. All referrals must be made within 24 hours of the concern, allegation or disclosure coming to light 17.1 All Colleagues will; If a ‘Adult at Risk’ tells you something that leads you to think s/he is being abused or at risk of abuse then

1. Take what the ‘Adult at Risk’ says or indicates seriously 2. Keep questions to the absolute minimum necessary to ensure a clear and accurate understanding of

what has been said; 3. Reassure the ‘Adult at Risk’, but do not make promises of confidentiality, which might not be feasible in

the light of subsequent developments inform them of what you will do next. (They should be part of the decision making process and their views considered – for example you should not inform carers without their consent). Make a record of what has been said, heard and/or seen on EA200 ‘Adult at Risk’ Protection Incident Report Form, and follow the reporting procedures below.

4. Contact the Duty Manager If either:

Someone tells you that they suspect an ‘Adult at Risk’ is being abused, or,

An ‘Adult at Risk’ shows physical or behavioural signs of abuse or,

The behaviour of an adult makes you feel uncomfortable, or,

You observe abusive behaviour between an ‘Adult at Risk’ and adult or between ‘Adults at Risk’.

1. Inform the Duty Manager without delay. 17.2 The Duty Manager will



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If a ‘Adult at Risk’ requires urgent medical attention where there is suspicion of abuse then

1. Contact an ambulance and the police immediately

2. Speak with the Regional Safeguarding Officer immediately to discuss the concern and to determine whether it is appropriate to discuss the concerns with the club welfare officer, Social Services and/or police.

3. Following this contact the General Manager (Ryan Grant) - 07921002192

4. Contract Manager will (who will inform the Client directly - Client Officer Gareth Satherley 01329 824476

5. Complete EA200 ‘Adult at Risk’ Protection Incident Report Form with all information gathered and decisions made regardless if a referral is made to the authorities.

The manager will Contact the local authorities safeguarding officer Jannie Millerchip

If urgent medical attention is not needed follow steps 2-5 above.

17.3 The Regional Safeguarding Officer will

1. Consult with the Senior Safeguarding Officer for advice as necessary. 2. Refer to Local Authority ‘Threshold documents’ for Adults at Risk if necessary. 3. Inform the General Manager, Contract Manager and Regional Director as necessary 4. Report the incident to the local authority safeguarding adults’ team and police as necessary.

If a referral is made to the authorities:

1. Record the details of the referral on EA200 ‘Adult at Risk’ Protection Incident Form including the name and role of the member of staff or police officer to whom the concerns were passed with the time and date of the call/referral.

2. Put the referral in writing with the EA200 ‘Adult at Risk’ Protection Incident Form attached to the individual the referral was made to within 48 hours to confirm the details.

3. Follow up the referral if there has been no response after three working days and record the outcome. 4. Note any subsequent conversations, decisions or actions pertaining to the case on EA200 ‘Adult at Risk’

Protection Incident Form 5. Forward a copy of incident report form to the Senior Safeguarding Officer for information and secure

storage.

EAP 17.4 Referral Contacts

Details of lead officers for ‘Adults at Risk’ can be accessed via the Local Authority website or by contacting the

Ann Craft Trust on 0115 9515400 or e-mailing:[email protected].



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Safeguarding Officers

George Lampshire 07554401322 or Alison Sutherland 077787511472

Ryan Grant 07921002192

Local authority safeguarding officer – Jannie Millerchip 01329 233652

Emergency Action Plan EAP 15 – Assistance alarm EAP 18.1 Receptionists will On hearing the assistance alarm

1. Put a PA announcement out stating “dolphins” to the location identified on the panel at reception

EAP 18.2 First Aiders will On being informed of a raise assistance alarm

1. Go to area where alarm is raised, and enquire whether customer requires assistance. 2. If there is no response, knock the door loudly and enquire again. 3. If still no response, with at least two colleagues, unlock door and open slightly before entering

area.

On encountering a casualty

1. Implement EAP 7



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Serious Incident Emergency Contact Details EAP 19.1 Duty Managers will On having any incident that results in the emergency services being called

1. Contact the Contact the General Manager. 07921002192 2. Contact the Contract Manager 07843236411 3. Contact the Group Health and Safety Manager (Tim Waller – 07801668787)

On having a report of Suspected or alleged abuse

1. Contact the Contact the General Manager. 07843236411 2. Contact the Child / Vulnerable Adult Safety Officer 07554401322

For a fatality / closure of all / part of the building also call (in priority order)

1. Contact the Regional Director (Duncan Jefford 07941333294 2. Contact the Managing Director (David Bibby – 07785 296 200) 3. Contact the CEO (Stephen Hulme - 07768713003)

EAP 19.2 General Managers will

1. Follow the Business Continuity Plan as necessary EAP 19.3 Contract Managers will

1. Contact the Contact the Client. Gareth Satherley 01329 824476 2. Contact Claire James (Public Relations) and inform of situation 07890 922757 or 0161 282 8661 as

necessary. 3. South East sites contact Cheryl at Action PR on 0207 300 7380 or 07969 880132 and inform of situation

E mail addresses [email protected]/[email protected]/[email protected] 4. Follow the Business Continuity Plan as necessary

EAP 19.4 Group Health and Safety Manager

1. Contact colleagues trained in diffusing to attend site as necessary. 2. Arrange counselling for colleagues as appropriate.

Documents

The Everyone Active Management System (TEAMS)fnsc.wdfiles.com/local--files/information:pools/FLC-PSOP-2016.pdf · The Everyone Active Management System (TEAMS) Reference Form: FAREHAM