THE FUTURE OF UNIFIED COMMUNICATIONS IS HERE Telstra Cloud Collaboration Cisco Powered

POWERFUL AND FLEXIBLE CLOUD-BASED UNIFIED COMMUNICATIONS

Telstra Cloud Collaboration – Cisco Powered, enables you to get more from your Unified Communications solutions by delivering the latest collaboration functions from the cloud. Your people can work together more productively – in the office or on the road – without you having to worry about the cost and complexity of premises-based infrastructure.

Cloud Collaboration offers an ideal path to upgrade from legacy systems or to expand existing Unified Communications capabilities to the Telstra cloud. It will not only work with your current Cisco technology, you can select how much or how little of the service you have in the cloud. What’s more, you only pay for what you use with scalable Worker Types that map specific communication functions to the needs of various workers within your organisation.

The cloud is the future of Unified Communications, and we’re one of the first and most qualified providers in Australia to offer a cloud-based Unified Communications service. With Cloud Collaboration, you can rely on our unique competencies – advanced Cisco technologies, unrivalled network strength, and vast experience designing, deploying and managing Unified Communications and cloud solutions.

WORK TOGETHER MORE EFFICIENTLY

Advanced communication features and full support to let you focus on your business priorities.

How Cloud Collaboration can benefit your business• Flexibility to have all or part of your

Unified Communications in the cloud.

• Lower cost of ownership – reduce capital expenditure and leverage your existing compatible equipment.

• Simple and easy to budget for – cost-efficient, usage-based worker types.

• Focus on business – no need to worry about hardware, upgrades, management or performance.

• Peace of mind – enhanced security with local data storage, your communications never leave Australia, plus built-in redundancy and disaster recovery to protect against the unexpected.

• Empower mobile staff – let them communicate how and when they want while on the move.

• Improve collaboration and strengthen relationships through optional multi-party video meetings.

• Secure access from more places via Australia’s largest fully integrated IP network.

With Cloud Collaboration, you’ll gain powerful communication features to help your staff work together more efficiently. Employ advanced functions like video and web conferencing along with Instant Messaging and IP voice, all integrated with your existing communication platforms to respond faster to customers and colleagues. Meanwhile, Presence technology lets you see who’s available and on what device to save time and reduce missed conversations.

All of these functions can be extended to mobile devices with Cisco Jabber, a mobile and desktop client that works with most common operating systems. Your people can share their knowledge and skills at a moment’s notice to drive innovation and faster decisions. And all with a seamless experience from the desktop to the device.

You also have the option to conduct one-to-many video meetings with Multi-party Video. It’s a powerful way to build rapport, and create richer and more productive interactions.

Cost-efficient, tailored worker typesWe understand that your staff work differently and have different communication needs, so we’ve created Worker Types to meet those needs in the most cost-effective way.

Each Worker Type has specific Unified Communications features and comes at a predictable price. All you do is determine what kind and how many Worker Types your business needs.

An online portal lets you quickly change the quantity of Worker Types, so it’s a simple matter to respond quickly to changes in your business. Plus, you only pay for what you use on a single bill, making it affordable and easy to budget for.

Worker Type Job Role Communication Needs

Essential Worker Traditional office workers who spend most of their time working on their desktop computer.

A complete range of the most commonly used call functions such as call forwarding/divert, on hold and transfer.

Office WorkerTypically deskbound but use a wide range of communication tools since they often support mobile workers or engage with customers.

Advanced call functions, web conferencing, Presence and Instant Messaging.

Information WorkerWorkers who are deskbound the majority of the time but constantly communicate one-on-one with other staff or with customers.

Advanced call functions, web conferencing, Presence, Instant Messaging and smartphones.

Mobile Worker Workers who spend more time on the move than in the office, and need to stay in touch wherever they are.

Seamless access to all forms of communication – voice, video, IM, as well as contacts, calendar and applications across multiple devices and locations.

We take care of the technology for youCloud Collaboration helps to improve the way you work without the traditional hurdles of deploying and managing infrastructure. With our cloud-based platform, there’s no need to budget for large capital expenses, ongoing upgrades or the skills to manage your systems. You can reduce lengthy lead times, avoid the complexity of deployment and potentially lower operating costs.

Instead, you can rely on our expertise to design a solution that fits perfectly with your communication requirements. We’ll not only deploy, integrate and manage the solution, we can provide user training as well as 24/7 help desk support. We can supply the Cisco handsets – or you can keep your current ones if you prefer as long as they are compatible.

Better still, you’re able to choose how much of the service you have in the cloud, and we are one of the few providers in Australia to offer such flexibility. You can choose to migrate completely to the cloud, or you can select just a few of your sites – which also gives you a low-risk opportunity to try the solution on for size.

Assurance and peace of mindBe confident that your communications will perform as you expect. Our partnership with Cisco means their technologies are tightly integrated with our networks. Plus, we provide end-to-end service level assurances backed by 24 hour monitoring and management to help ensure everything works properly – all with the simplicity of one point of contact.

You can also expect very high standards of security. All data is stored locally to international compliance standards to keep it secure and private. Since your communication traffic stays on-shore, it has a smaller distance to travel and is less vulnerable to exploits. In addition, you can depend on proactive management and monitoring and the security of our world-class networks – the Telstra Next IP® network and Next G® network – to keep your data confidential.

For further peace of mind, full redundancy is offered through replicated servers as well as mirrored sites in Sydney and Melbourne to keep operations going in the event of a disruption.

Why choose us for cloud-based Unified Communications?Telstra/Cisco allianceAs Cisco’s number one partner for conferencing and collaboration in the country, we offer a depth and breadth of capability unmatched by our competitors. Our unique strategic partnership provides a shared vision, architecture and product roadmap, enabling us to deliver the latest Unified Communications features optimised for peak performance on our networks.

Experience and expertiseWith one of the largest number of cloud deployments in the country, across multiple industries and organisations, you can rely on our experienced and trusted experts to ensure a successful migration. We also have a long and successful history in the delivery of managed services and have been recognised nationally and internationally for exceptional customer support.

Unrivalled networksYour cloud services are only as good as the network that delivers them. Together, the Telstra Next IP® network and Next G® network create Australia’s largest integrated national IP platform. The reach and capability of our networks allow you to connect from more places, and help ensure our cloud services are responsive and reliable.

The Telstra Next IP® network is our next generation fixed-line network that offers unprecedented scale and reach. Designed for 99.999% reliability, it offers Class of Service and Quality of Service to prioritise critical traffic, plus ISO 27001 certification for its core network products to keep communications secure.

The Telstra Next G® network is Australia’s largest and fastest 3G mobile broadband network providing better speed, reliability and in-building penetration. With the faster speeds of 4G in available locations, expect online multi-tasking to be easier, cloud-based applications to respond faster, and seamless video conferencing or streaming.

About Telstra and Cisco Choose Telstra and Cisco for your Unified Communications solution and you’re working with two of the world’s most trusted brands. Telstra is the number one managed services provider in Australia with extraordinary reach and network infrastructure. Cisco is the world’s leading manufacturer of innovative networking products. Guided by a shared strategy and vision, we are integrating Cisco’s advanced technologies into the Telstra Next IP® network and Next G® network, extending our already sophisticated management capabilities.

This shared architecture provides a highly intelligent IP-based infrastructure for your Unified Communications solution, letting you make the most of advanced features. Together, we’re continuing to develop a product roadmap that will determine the way Australia does business in the future – including a complete approach to Unified Communications, security and managed network services, as well as emerging solutions such as network computing and content distribution.

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