The goal at

ThyssenKrupp Elevator

is to have customer

service that is

not just the best, but

legendary.

ThyssenKrupp Elevator Americas

“Our children ride these elevators,

so safety is important to us.” – Dan Sweeny, Service Sales Manager

ThyssenKrupp Elevator commits the full resources of the world’s most advanced maintenance organization to the local service of your elevators. We call it TEAMService. Our team is comprised of local offices, technicians, engineers, factory support and SoundNet dispatchers, all wired into a national system that trains, equips and supports them as no other company can.

What ThyssenKrupp Elevator’s TEAMService offers you:

Increased SafetyOur culture of “Safety First” ensures passenger safety, as well as employee safety.

Prolonged Life CycleOur technicians are trained to help protect your investment through proper maintenance, increasing the valuable life of your elevators.

Enhanced EfficiencySustainability means saving energy where possible. Our TEAMService technicians will make sure your elevators operate at peak performance levels.

Prevents Costly DowntimeAs a member of your team, we will work to anticipate and prevent future problems before they occur, helping to avoid downtime and dissatisfied tenants.

Cuts Maintenance CostsOur scheduled preventative maintenance is designed to catch minor problems before they have a chance to become major ones.

Guaranteed Peace of Mind Your elevators are in the hands of the industry’s best trained and equipped professionals. Why settle for less?

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”

“We are driven by excellence and committed to responsive service.

– Jim Gross, Vice President of Service

service.

people We measure success by four simple elements:

teamworkinnovation

3

“I believe in going above and beyond the customers’ expectations. Simply, give them more than they expect.” – Dave Owen, Technician

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&star teamworkservice

relationshipsAt ThyssenKrupp Elevator, customer satisfaction is our goal. We are dedicated to delivering services that provide unsurpassed value to our customers. With that in mind, all TEAMService employees, from the receptionist at the front desk to the technician in the field, are trained to utilize excellent customer service skills and communication strategies. STAR Customer Relations Training is designed to help each employee learn how to be more effective in the service they provide, everyday. The result? ThyssenKrupp Elevator promises to provide you, our customer, with seamless service that fosters a worry-free business relationship.

service· We promptly and efficiently respond to your concerns and requests.

· Our technicians are trained in all aspects of the elevator industry.

· With nearly 200 offices and 3500 service technicians, no competitor can outservice ThyssenKrupp Elevator.

teamwork· We offer seamless project coordination to ensure complete customer satisfaction.

· Over eight thousand professionals, covering the entire spectrum of technical and management services, are available for your vertical transportation support.

· ThyssenKrupp Elevator’s factory connection means fast service and quality parts from the industry’s largest parts warehouse and distribution network.

relationships· We earn your trust by respecting your role and responsibility.

· We give you our full attention.

· We provide the right resources to get the job done right the first time.

:

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Any machinery that gets constant use needs constant care. For elevators, that means regular inspection, adjustment and lubrication. Preventive maintenance keeps elevators operating at their best. It helps avoid major replacements and it prolongs the valuable life of your elevators.

ThyssenKrupp Elevator provides the most dependable, reliable service for your elevators, escalators and moving walks. Each member of our team wants to exceed your expectations. We will do whatever it takes to give you “Peace of Mind” when it comes to maintaining your equipment. Our team can help you select the service which matches the specific needs of your building.

TEAMService packages

ThyssenKrupp Elevator’s complimentary Maintenance Control Program (MCP) comes standard with every elevator and escalator we maintain. Our MCP is made up of procedures for the examination, maintenance and testing of your elevators and escalators to ensure the upmost in safety, performance and code compliance. Ask your TKE sales representative for more information.

maintenence control program

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package

options

+ Based on Conditions + Based on Conditions

platinum premierVirtually eliminate non-budgetable expenses.

· Quality Assurance

· Preventive Maintenance

· Parts Repair and Replacement

· Service Requests- Regular Hours

· Emergency After Hours Service Requests

· Testing+

· VIEW

· VISTA Remote Monitoring +

· SoundNet Emergency Communications+

+ Based on conditions

platinumYour worry-free-comprehensive service program.

· Quality Assurance

· Preventive Maintenance

· Parts Repair and Replacement

· Service Requests- Regular Hours

· Testing+

· VIEW

· VISTA Remote Monitoring +

· SoundNet Emergency Communications+

+ Based on conditions

bronzeA must have for any building.

· Examination & Lubrication

· Quality Assurance

· Limited Preventive Maintenance

· Optional

SoundNet Emergency Communications Testing

- -

silverGives you peace of mind at a minimal cost.

· Examination & Lubrication

· Quality Assurance

· Limited Preventive Maintenance

· Limited Parts Repair and Replacement

· Service Requests-Regular Hours

· Optional

SoundNet Emergency Communications VISTA Remote MonitoringTesting

- - -

goldYour complete maintenance package. We take care of everything.

· Examination & Lubrication

· Quality Assurance

· Preventive Maintenance

· Parts Repair and Replacement

· Service Requests- Regular Hours

· Optional

VIEW VISTA Remote MonitoringSoundNet Emergency Communications Testing

- - - -

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“We have the most experienced service technicians, the largest simulator lab

and the most extensive product research and development facility in the industry.” – Eric DeShazer, Director of International Technical Services-Americas

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its-americasThyssenKrupp Elevator specializes in servicing all makes and brands of elevators. No other service provider has the assets and resources of our International Technical Services-Americas. ITS-Americas is unique to ThyssenKrupp Elevator and is made up of a “dream-team” of the industry’s best and brightest. This “dream team” is dedicated to research, training and support for every major brand of elevator system. Using simulators built with competitor controllers such as Otis, Schindler and KONE, ITS instructors lead our service technicians through rigorous hands-on training and diagnostics. And the senior engineers at ITS are available 24/7. So your local service technician is supported around the clock by the most knowledgeable experts in the industry.

ITS-Americas equips our service technicians with the capabilities to maintain most elevator manufacturer’s equipment, no matter the size of the job. ThyssenKrupp Elevator currently maintains more than 80,000 OEM units with the support of ITS-Americas.

vista remote monitoringVISTA® Remote Monitoring keeps track of your equipment 24/7. It is the next best thing to having a trained technician on your premises around the clock. VISTA is a communications device installed inside your elevator controller cabinet to relay any ongoing stream of event information to ITS-Americas, where any critical event can be relayed to your local office so that the appropriate action can be taken.

VISTA Remote Monitoring is not a substitute for hands-on inspection. But it is the perfect compliment, because it searches for any sign that your elevator is not performing up to standard. If VISTA Remote Monitoring sees trouble in the making, it contacts ITS so your local ThyssenKrupp Elevator office can take action, often before you are even aware of a problem, saving you time and money.

viewWith a few clicks of a mouse, you can monitor your service activity over a secure website at your convenience. The diagnostic tools designed by ITS are also used to transmit the comprehensive data that forms the basis of VIEW™. You sign in, click on a specific call and view the detailed information.

thyssenkrupp communicationsThyssenKrupp Elevator’s SoundNet® Emergency Communications is your safety net – a 24/7 call center. Every call, day or night, is answered by highly trained elevator and emergency communication specialists who are able to handle elevator emergency situations. They quickly assess the situation and dispatch the proper help. If needed, they stay on the line, remaining in constant contact with passengers, assuring them that help is on the way. All calls are digitally recorded. Computerized and hard copy documentation of calls received and action taken protects building owners and passengers.

TEAMService consists of not just the service representative you see, but also hundreds of highly trained professionals. From the person answering the phone, to the one packing parts, to the engineers and technicians troubleshooting the problem, we’re all linked together.

“Our job is to ensure the safety and security of the riding public.” – Kevin Walsh, ThyssenKrupp Communications Manager 9

Elevators are a major capital investment and a vital part of your building’s operation and image. Their constant use requires a plan for today and for the future in order to obtain the maximum life span of your equipment.

TKPlan is an extensive evaluation that looks at all components of your vertical transportation system. Every aspect is evaluated, including hoisting equipment, electrical components, signals and fixtures, interior aesthetics and entrances.

When properly managed, the lifespan of your vertical transportation can last longer and operate smoother, thus increasing your building’s value. Otherwise, as the performance of your elevator declines, so does the value of your building. As your team partner, ThyssenKrupp Elevator is here to help you maximize your return on investment.

TKPlan

“Our consultative approach in helping clients prioritize their capital investments sets ThyssenKrupp Elevator apart from our competition.”

– Rick Bonds, Sales Representative

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safety firstThyssenKrupp Elevator is committed to achieving zero accidents. In the past four years, our safety record has improved by 51%. ThyssenKrupp’s “safety-first” culture provides the tools, instructions and training which contributes to the continuous improvement of the elevator industry.

sustainablilityThyssenKrupp Elevator is committed to reducing our service fleet’s carbon footprint by 20% within the next 2 years. Our journey towards sustainability has led us to recognize the need for reducing our environmental impact through the development of sustainable products, services and practices. With an operation of 3,300 fleet vehicles, ThyssenKrupp Elevator realized an opportunity to reduce fuel consumption by converting to a more fuel efficient and compact vehicle.

“When assessing our total environmental footprint, we have to consider all aspects of our operations from manufacturing through installation and servicing of elevators. By looking at alternative modes of transportation, we are able to provide our technicians with the tools they require along with improving our fuel efficiency by 37%, thus reducing our overall environmental impact.”

–Brad Nemeth, Director of Sustainability

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aboutthyssenkruppelevatorThyssenKrupp Elevator-Americas is backed by the unsurpassed technological and logistical resources of ThyssenKrupp AG, one of the most advanced corporations in the world. We continue to be the market leader in manufacturing, installation, modernization and maintenance of elevators, escalators and moving walks. ThyssenKrupp Elevator is the benchmark to which our competitors are judged.

ThyssenKrupp Elevator AG has 42,500 people in over 60 countries, speaking more than 20 languages and sharing a common goal: to be a recognized global leader in vertical transportation, technology, quality and customer satisfaction.

ThyssenKrupp Elevator

P.O. Box 2177, Memphis, TN 38101

Phone (877) 230-0303

thyssenkruppelevator.com | version 06.10

All illustrations and specifications are based on information in effect at time of

publication approval. ThyssenKrupp Elevator reserves the right to change specifications

or design and to discontinue items without prior notice or obligation. Copyright © 2010

ThyssenKrupp Elevator Corporation.

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