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The Health Boards
Health Professions Appeal and Review BoardHealth Services Appeal and Review Board
PRACTICAL TIPS TO PROVIDE FRENCH LANGUAGE SERVICES
November 5, 2015SOAR CONFERENCE
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OVERVIEW
• Public Resources • Staff Resources• Board Resources • Identification of French Language in files• Bilingual Process offered• Practical Tips to conduct bilingual proceedings
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PUBLIC RESOURCES
• Two Websites – French and English• Plain Language Information sheets • Board’s Rules and Practice Directions• Links to French versions of legislation• Questions and Answers
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PUBLIC RESOURCEShttp://www.hparb.on.ca/ and http://www.hsarb.on.ca/
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PUBLIC RESOURCES
• Written and Oral communications • Accountability and Governance documents• Templates and Questionnaires• French Signage at the Board
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• Two Designated Bilingual Staff Positions:– Administrative Assistant– Case Officer
• Deputy Registrar – Position is not a designated position however the
person who currently assumes this function is bilingual
STAFF RESOURCES
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NOUS OFFRONS DES SERVICES EN
FRANÇAIS
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STAFF RESOURCES
• French Language Services training• French Communications imbedded in the Case
Management System (CMS)– board correspondence– intake forms– consent forms
• Lexicon specific to the Health Boards’ jurisdiction and terminology
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BOARD MEMBER RESOURCES
• Service Standard Policy• Board’s Rules of Practice and Procedure• Board’s Practice Directions• French Language Services training• Bilingual Board Members – Fluent in both official languages – Mobility to attend matters throughout the
province
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Board’s Practice Directions – French Serviceshttp://www.hparb.on.ca/french/docs/directions/Services%20en%20fran%C3%A7ais.pdf
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BOARD MEMBER RESOURCES
• Communication tools for reviews and hearings– Opening and Closing Remarks– Affirmation of Witnesses and Interpreters
• Templates in both official languages– Case Conference Reports– Orders– Outline of Decisions
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Board’s Opening and Closing Statement
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IDENTIFICATION OF FRENCH LANGUAGE FILES
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WHAT TRIGGERS FRENCH
SERVICES
Intake ProcessTelephone
Communication
Written Request
French Documents
Discussion at Case Conference
French Correspondence
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BILINGUAL PROCESS OFFERED
• If French Language Services are Required: – File is assigned to the bilingual Case Officer– All communications from the Board is in both
official languages for every document– Bilingual Interim Processes – Bilingual Panel will hear the matter – Decisions in both official languages are issued at
the same time.
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PRACTICAL TIPS TO CONDUCT BILINGUAL PROCEEDINGS
• BEFORE THE PROCEEDING:– Reserve interpreter– Adequate allotted time for proceeding– Review terminology– Identify language of parties – Easy access to bilingual resources
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PRACTICAL TIPS TO CONDUCT BILINGUAL PROCEEDINGS
• DURING THE PROCEEDING:– Affirm the interpreter– Address each party in the language of their choice– Do not favour one language over the other if the
proceeding is bilingual– Be patient – Moderate the flow of information – Ask parties to repeat if needed – You are not the interpreter
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PRACTICAL TIPS TO CONDUCT BILINGUAL PROCEEDINGS
• AFTER THE PROCEEDING– Write the decision respecting language choice – Quotes from the parties should be in the language it
was provided at the review– Send to translation prior to issuing decision to the
parties – Read the translation side by side with the original
decision– Issue both French and English versions at the same
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QUESTIONS
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