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8/18/2019 The Heart of a Leader
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“ The Heart of a Leader”based on the book by Ken Blanchard
presentation written by Michelle Spradley, CPS/CPpresented by !"ily #arner, CP$%M
8/18/2019 The Heart of a Leader
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%&er&iew
' (hat is the )i*erence between a Mana+erand a Leader
' )e-ne an !.ceptional Leader
' Leadership Traits
' How can an ad"inistrati&e professionallead in todays wor0place
' B1ild a Leadership Plan
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Leader &s2 Mana+er
Leaders' Create a clearly
de-ned &ision/"ission
' Create “b1y in”
' 3oster syner+y' )e-ne a co""on
p1rpose
' )e&elop and coach
indi&id1als and tea"s
Mana+ers' Mana+e Tas0s
' !nforce protocols
' %r+ani4e )ata' 5eport infor"ation
and facts
' )irect people
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)e-ne an !.ceptionalLeader
(hat "a0e a +reat leader#reat Leaders are6
' Honest
' 3orward Loo0in+' Co"petent
' 7nspirin+
' 7ntelli+ent / Co""itted to Contin1o1sLearnin+
' Ha&e Charis"a
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Leadership Traits
' S1perb Co""1nicators' !*ecti&e Mana+e"ent S0ills
' !"pathy
' Positi&e Thin0ers' 8al1es and 7nte+rity
' 8ision
' !"power"ent/Brin+in+ o1t the best inothers
8/18/2019 The Heart of a Leader
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S1perb Co""1nication
“5eal co""1nication
happens when people feelsafe”
-Ken Blanchard
The Heart of a Leader
8/18/2019 The Heart of a Leader
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“Leadership is not so"ethin+
yo1do to people2
7ts so"ethin+ yo1
do with people2”
!*ecti&e Mana+e"entS0ills
-Ken Blanchard, Patricia Zigarmi, and Drea Zigarmi
Leadership and The One Minute Manager
8/18/2019 The Heart of a Leader
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“ll +ood perfor"ancestarts with clear +oals9”
!*ecti&e Mana+e"ent S0ills:cont;
-Ken Blanchard and Spencer Johnson
The One Minute Manager
8/18/2019 The Heart of a Leader
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!"pathy
“7f yo1 want yo1r people tobe responsi&e, beresponsi&e to their needs”
-Ken Blanchard, Bill Hybels and Phil Hodges
Leadership by The Book
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Positi&e Thin0ers
“ Thin0 Bi+9
ct Bi+9
Be Bi+9”
- Norman Vincent Peale
8/18/2019 The Heart of a Leader
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Positi&e Thin0ers“Positive thinkers
get positive resultsbecause they are not
afraid of problems”
-Ken Blanchard and Norman Vincent Peale
The Power of Ethical Management
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8al1es and 7nte+rity
Ta0e ti"e to identify core &al1es
-Ken Blanchard
The Heart of a Leader
8/18/2019 The Heart of a Leader
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“(itho1t 8isionPeople Perish”
8ision
-Proverbs !"#$
%paraphrased&
8/18/2019 The Heart of a Leader
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“ll e"power"ent e.ists
in the present "o"ent2”
!"power"ent/Brin+in+ %1t
the Best in %thers
-Ken Blanchard
The Heart of a Leader
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Leadin+ in =
How can an ad"inistrati&e
professional lead in todays "ar0et
8/18/2019 The Heart of a Leader
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Leadin+ in Todays Mar0et
' Contin1ed !d1cation/Certi-cation :CP$%M;
' Software S0ills
' Professional 7"a+e
' Co""1nication' wareness of B1siness Mar0et Trends
' !.ceptional Listenin+ S0ills
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Leadin+ in Todays Mar0et
' Perfor" !.pertly' Learn to nticipate
' Prioriti4in+ Pro?ects
'!*ecti&e Ti"e Mana+e"ent' Beco"e a "entor
8/18/2019 The Heart of a Leader
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ction Plan
' Choose three leadership characteristicsthat yo1 will i"ple"ent into yo1r dailyro1tine in the ne.t @= days2
5 0 bl ”
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5e"ar0able”