THE HUMAN RESOURCE CHALLENGE FOR IT & ITeS

8/14/2019 THE HUMAN RESOURCE CHALLENGE FOR IT & ITeS

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Aditya Joshi PriyankaChetiyaAnurag Sharma Surajit BarmanAnil Ajang Michi Bida Khoda

Kaustoov Gopal Goswami

Case Study on:


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INTRODUCTION

Advances in IT and penetration of the internet

have led to the evolution of the digital economy

and business level world wide. As a result therehas been an increase in demand world wide for IT

skills.

India has established itself as the services hub of

the world with over 24 % share of the global ,off-

shored IT enabled services.


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Task Force Objectives and

Approach

Considering the need and potential of IT in

existing as well as newer areas to place India as

global R&D hub as well as most favored

designations for BPO and control research , a task

force on Human Resource Development in IT is

constituted on the initiative of Honble Ministerfor Communication &IT.the main objective of

Task Force is to prepare a long term strategy


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The Task Force will have the

following composition

Shri F.C Kohli Chairman

Shri Pramod Bhasin Co-Chairman Chairman (UGC) Member

Chairman (AICTE) Member

Prof. N Balakrishnan Member

Shri Rajendra Singh Pawar Member

Shri Pratik Kumar Member


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FINDING OF VARIOUS SUB-

COMMITTEESGLOBAL ITeS/IT market.

Considering the following table

It can be culminated that it registers a compound annualgrowth rate(CAGR) of 11% between 2003 and 2012.

The size of the ITeS market would continue to be around

twice that of the IT services market.The US and

Europe,Mid East and Africa regions would comprise over

77% of the global market for ITeS/IT.


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2002 2003 2006 2009 2012

IT 392 441 625 864 1193

ITeS 7921838 1213 1633 2198

TOTA

L

1184 1322 1838 2497 3391

Global ITeS/IT market (USD Billion)


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INDIAS SHARE OF ITeS/IT MARKET.

Some of the worlds leadingcompanies,across sectors,are using captive

and third party service providers in India for

their Ites/IT requirements.Based on initial success:India expected to

achieve revenues of USD 62 billion by

2008-09 and USD 148 billion by 2012 inITeS/IT,at a CAGR of 35%


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PROSPECT OF MANPOWER IN IT

From 2002s 0.17 million manpower to 2012s projected 0.9

million in IT.

2. In ITeS 2002s 0.11 million to 2012s projected 2.72 million

Possible gap in 2009 for ITeS and IT

IT manpower gap is 2.35 lakhs. ITeS manpower gap 2.62 lakhs.


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PRODUCTIVITY,EMPLOYMENT

CONTRIBUTION ESTIMATES

From 0.5 million of 2002 to 5 million.

IT export service


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Skills Testing and Certification

Efforts would be required to establish a common

certification system for some of the standard skills.

A common agency should be there to handle the testing

and certification at a national scale.

Attracting and deploying personnel for ITeS/IT


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INDIA AS A GLOBAL HUB FOR

R&D Specific opportunities within the ict

Cryptography

Digital watermarking Wireless technologies

Systems software development

System engineering

Routing

Smart cards

Artificial intelligence


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THE WAY FORWARD: Recommendations to

meet the HR challenges for ITeS/IT

Bridging the man power requirement gap for ITeS/IT requires

specific actions across three broad areas.

a. Growing the base of graduates and expanding the share of those

entering the work force.

b. Generating awareness and employment preference amongst

working graduates even in tier II and smaller towns.

c. Improving the recruitment conversion ratio through changes in

the education system as well as counseling related to ITeS/IT

employment opportunity.


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Attracting resources into ITeS/IT

1. Create an ITeS/IT opportunity awareness fund with industrysupport.

2. Leverage universities/colleges and existing vocational

counseling centers in tier II and smaller towns to provide

career counseling on ITeS/IT opportunities.

3. Provide fiscal incentives to attract expatriate talent for high-

end work.

4. Introduce changes in telecom and customs/excise regulations

to enable working from home for ITeS/IT industry.


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Educating/Developing requisite skills

for ITeS/IT


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1. Change in the formal education system to

support skill development for ITeS/IT

Primary Education Language skills & Computer Literacy)

(Basic skills of Mathematics,Language, (Written and Spoken English, Basics of computer)

Social Sciences,General Awareness)

Higher Secondary Customer Service orientation

(Advance level) (Leadership, Team work, Time Management)

Graduation

(Specialized in a particular stream) Domain Specific training linked to

international Development

Post-Graduation (HR Practices, International Laws, Alternate

(Specialized and applied study in a Languages)

particular subject of that stream)

Education System Additional input required


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2. Update curriculum under the formal education system more frequently to reflect

industry development

Revise curriculum under formal education at least once in two years with specific

inputs from industries.

3. Change the evaluation system under formal education system to encouragecreativity and learning

memorizing, production directed towards examination

towards concept application and continuous learning.


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4. Develop specialized vocational courses in the formal

and informal education system.

Vocational courses provided by formal and informal system

should be recognized by govt. agency.

Formal education system help in spread of base of skill

development.

Non formal education system could supplement res-killing

effort.

Master trainers/train the trainer

5. Establish and encourage global linkages and networks.


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6. Emphasis and promote the uptake of foreign

languages.

7. Revision of R&D funding norms for

universities/institutes against current plan based

system.

8. Networking of institute at graduate and post

graduate level.

9. Easy access to IT system and internet facilities

within formal education system.


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10. Allocate specific funding support towards faculty training

and development.

11. Impose greater discipline associated with information

security.

12. Support alternative use of IT/ITeS facilities andinfrastructure by industries for education and domestic

service.

13. Extend tax incentives under section 12A to recognizevocational training institutes as well as companies focused on

ITeS/IT.


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Certifying Skill Levels of Resources forITeS/IT

Development of on-line test for ITeS

Frame work of test

Categorization of applicants as employable, trainable or non-trainable

This would help developed a standard supply of pre-certifiedskills.


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Provide partial funding support for IICTcertification

Subsidization of IICT

This will help its accessibility to a grater extent.

Appoint a non-govt. Industry approved nationalbody for IICT

Recognition of certification by govt.

In charge of the certification should be industry accepted bodyNASSCOM, CII.


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Design standards for the IICT based on

industry requirements

Two levels of testing L1 and L2

Evaluation and revision of testing standards


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Deploying trained/certified resources

into ITeS/IT

1. Reforming labor laws to support part time and

temporary working.

2. Providing exemption under income tax Act for

expenditure on IT equipments and communication

for employees working from home.

3. Set-up a database for trained and certified personnel

and trainers for ITeS/IT industry.


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Monitering and Guiding Efforts Related to

ITeS /IT and R&D

Using industry/institutional inputs to develop

national technology plan on R&D focus areas

Mid term reviews and corrective actions


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CONCLUSION

The ITeS/IT industry in India has the potential to

make a significant contribution to the overall

economic growth through edition of direct andindirect jobs by leveraging foreign investment

Recommendations to address be revisited andrevised by a dedicated team every 2-3 years

Documents

THE HUMAN RESOURCE CHALLENGE FOR IT & ITeS