The Human Resource ChallengeHema Ravichandar

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Infoscion Management ProcessInfoscion Management Process

Deploy3

Dev

e lop

4

Assess

5Reward, Motivate

& Recognize

6

AnalyzeLearn

& Improve

Professionally

Competent,

Happy and Prosperous

Best In Class Infoscions

Attract & Recruit1

Enable 2

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

The HR Challenges…… The HR Challenges……

» To recruit, enable, empower and retain the best and the brightest– Create a readily deployable talent pool

– Competency Based Role Enabling

– Sustain Employee Motivation

– Address Compensation Challenges

» Enable IT in HR & improve processes to enhance productivity

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Deployable talent pool Deployable talent pool

– Focused and need-based lateral hiring

– Continue hiring from select campuses –

“Day 1” status

– Phased joining of campus recruits

Deployable Deployable

talent pooltalent pool

Sustain Employee Motivation

Competency Based Role

Enabling

CompensationChallenges

IT in HR & Processes

HR Challenges

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Competency Based Role EnablingCompetency Based Role Enabling

Identification of

• Streams, roles and competencies

• High potential employees

• Design and deployment of Training, Mentoring

and Appraisal mechanisms

• Integrated Continuous Education

Sustain Employee Motivation

Competency Competency Based Role Based Role

EnablingEnabling

CompensationChallenges

IT in HR & Processes

HR Challenges

Deployabletalent pool

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Software Engr

ProgrammerAnalyst

Resident ProjectCoordinator

Project Manager

Grp Proj Mngr

Prod Dev Mngr

Delivery Mngr

Resident Project Manager

Account Mngr

BusinessSupport Mngr

Technical Specialist

TechnicalArchitect

Sr. TechnicalArchitect

Principal Architect

Program Manager

Senior Program Manager

BusinessAnalyst

AssociateConsultant

Consultant

Sr. Consultant

Principal Consultant

Sr. Principal Consultant

Streams & RolesStreams & Roles

Project Management

Project Management

CustomerInterface

CustomerInterface

ProgramManagement

ProgramManagementTechnicalTechnical Domain

Consulting

Domain Consulting

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Software Engineer

Programmer Analyst

Resident Project Coordinator

Project Manager

Group Project Manager

Product Development Manager

Delivery Manager

Analytical Ability

Innovation

Team Working

Team Leadership

Communication/Business Communication

Customer Orientation

Planning & Organizing

Change ManagementCommercial Orientation

Strategic Thinking

Behavioral Competency Framework Illustrative - (Project Management) Behavioral Competencies

Behavioral Competency Framework Illustrative - (Project Management) Behavioral Competencies

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Software Engineer

Programmer Analyst

Resident Project Coordinator

Project Manager

Group Project Manager

Product Development Manager

Delivery Manager

Quality Planning & Practice

Technical Knowledge

Programming

Testing

Design

Analysis

Presales

Technical Competency FrameworkIllustrative - (Project Management) Technical Competencies

Technical Competency FrameworkIllustrative - (Project Management) Technical Competencies

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Integrated Continuous Education @ InfosysIntegrated Continuous Education @ Infosys

Technical Training

Quality Process Training

PersonalEffectiveness

& MDP

Infosys Leadership

Systems

Infosys Leadership System

InfosysVision &Values

People

Work

Business

Teamwork

PersonalEffectiveness

DevelopingLeaders

Creating PositiveWork Environment

OrganisationalSavvy

CustomerPartnering

DrivingChange

Performance

Focus Technology

Entry Level•Generic & Stream Spcific - Infosys Quality System

Software Engineer•Configuration Management•Defect Prevention•Introduction to CMM

Prog. Analyst

•Group Review•Defect Prevention•Internal Auditor’s Training

Program Manager

•Implementing CMM•Statistical Process Control

Quality Process Training

InfosysFinishing School

InfosysFinishing School

Personal Effectiveness & Managerial Training

MilestonesMilestones C-EnablingC-Enabling ContinuedExecutive Education

ContinuedExecutive Education

160 Middle Level Prgms

8 Days/ Annum

Technical Training

Planned Courses

On Request Courses

E- LearningClassroom

Training

14.5 weeks ofintegrated training

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Sustaining Employee MotivationSustaining Employee Motivation

• Constant Communication

• Enabling HR capabilities in line

• Reinforce the vibrant Infosys culture

• Institutionalizing Innovation & Creativity

– Knowledge Management• Monitoring and actioning the Employee

SatisfactionESAT Participation Trends

Deployable

talent pool

Sustain Sustain Employee Employee MotivationMotivation

CompensationChallenges

IT in HR & Processes

HR Challenges

Competency Based Role

Enabling

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Compensation ChallengesCompensation ChallengesDeployable

talent pool

Sustain Employee Motivation

CompensationCompensationChallengesChallenges

IT in HR & Processes

HR Challenges

» Competitive Compensation» Performance Linked Pay

» Company performance incentive

» Individual performance

» Asset Creation Opportunities» Address the lifestyle of the employee

» Continue to be attractive

» Wealth Creation Opportunities» Attractiveness

» Stability

» Long term

» Part of the whole

Competency Based Role

Enabling

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

IT in HR & ProcessesIT in HR & ProcessesDeployable

talent pool

Sustain Employee Motivation

Compensation Challenges

IT in HR & IT in HR & ProcessesProcesses

HR Challenges

»Increased HR Productivity

» System Enabled HR Services

» Process Orientation» Malcolm Baldrige Framework» SIX Sigma CFPM

Competency Based Role

Enabling

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

» Declared No.1 in the Best Employer Survey of

Business Today in association with Hewitt Associates

» "Best Employer" in the Indian Software Industry -

Dataquest - NFO-MBL India

» Best Organization award by HRD Network

External Accolades External Accolades

Analyst Meet 2001, August 6, 2001 Infosys Technologies Ltd., © 2001

Infosys Value AddsInfosys Value Adds

FinancialValue Add

LearningValue Add

EmotionalValue Add

Thank You