The Job - Metropolitan Police

TOTAL POLICING

History

COP GEAR We spend a day with the classic car fleet

Public promise

VICTIM CARE Are we delivering a better service to victims of crime?

OCTOBER/NOVEMBER2013

thejobTHE MAGAZINE FOR LONDON’S FINEST

New agreements with the Border Force

mean we’re truly working on the same team

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01 Cover V3 The Job68.indd 1 24/09/2013 11:35

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thejob

This has been a very exciting, action-packed issue to put together.

We spent time at Heathrow Airport getting to know the SO18 team, which launched a new co-operative team with the Border Force in September, and their officers now have direct access to an unprecedented amount of territory and intelligence. London is very international, and what happens at our airports affects our boroughs. I hope our piece inspires clever ways of working with SO18 to fight local crime.

We also visited Hampton to photograph the Met’s Historical Vehicle Collection. While a lot of Met history exists in photos and documents, these perfectly maintained vehicles remind us how important volunteers are to the organisation. Lastly, we spent a day in Brent touring its neighbourhoods and seeing how it did its bit for the London-wide Safer Places Operation. They’re a great bunch of people over there and I can see why they’re doing so well in reducing anti-social behaviour.

Thanks for reading and we’ll see you in December.

Steve DeVries, Editor

10ON THE BORDER

The Heathrow Joint Policing Team

1506RED TAPE

How we’re cutting it

MET TIMES

The Met’s very cool classic cars

Published by Seven for the Metropolitan

Police Service, Directorate of Media and

Communication, New Scotland Yard. No part of this publication may be reproduced without the permission of the editor. October/November 2013.

© Metropolitan Police Authority 2013.

Seven, 3-7 Herbal Hill, London EC1R 5EJ. Tel: 020 7775 7775. Fax: 020 7775 7705.

Email The Job via Aware. The advertisements

featured in The Job are those of the advertisers and are not endorsed by the Metropolitan Police

Service (MPS).

Editor

Steve DeVries

020 7775 5734steven.devries@

seven.co.ukArt Director

Sundeep Bhui

Picture Editor

Nicola Du y

Deputy Picture Editor

Louise Fenerci

Chief Sub

Steve McCubbin

Deputy Chief Sub

Chris Ryder

Senior Sub

Graeme Allen

Production Manager

Elizabeth Knipe

Senior Account Manager

Andrew Tkaczyk

Creative Director

Michael Booth

Editorial Director

Peter Dean

Managing Director

Jessica Gibson

Chief Executive

Sean King

Chairman

Tim Trotter

Advertising

Doris Consearo 020 7775 5714

ISSUE 68

Cover shoot by

David Vintiner

TOTAL POLICING

History

COP GEAR We spend a day with the classic car fleet

Public promise

VICTIM CARE Are we delivering a better service to victims of crime?

OCTOBER/NOVEMBER2013

thejobTHE MAGAZINE FOR LONDON’S FINEST

New agreements with the UK Border Force

mean we’re truly working on the same team

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22VICTIMS FIRST

Total Victim Care is working

16MET CHANGE

How did the LPM launch go?

18SAFER PLACES

ASB was the summer focus

GAELIC FOOTIE

Our team heads to Dublin26

NEW 03 Contents V2 The Job68.indd 3 20/09/2013 14:33

4 OCT/NOV 2013 | THE JOB MAGAZINE

137 new Special Constables attended The Peel Centre in August for one of the largest attestation ceremonies the Met has held since the end of the Second World War.

Two years at the helmSir Bernard Hogan-Howe marked two years as Met Commissioner on 26 September. His vision of Total Policing continues to be rolled out across the Met.

EXISTING

OFFICERS AND

transferees will

continue to receive

subsidised travel for

another four years

when the current

ATOC contract ends

in March 2014. But

the scheme will not

be open to new

constable recruits and is still not available to Met sta�.

“We still have to hit the savings targets we’ve been

set but recognise the importance that o�cers place on

subsidised travel, particularly at a time of rising costs of

living and changes to terms and conditions,” says Robin

Wilkinson, HR Director. “The amount the Met pays for the

contract cannot increase, so while we’ll try to keep the

cost to o�cers as low as possible in 2014/15, we do expect

it to increase gradually year on year. But whatever the

cost, it will be significantly less than what many people

have to pay for their season ticket.

“The costs can’t be finalised until contract negotiations

are complete. We also have to understand the tax

implications of the scheme for individuals, specifically the

split between personal versus business travel. This might

influence the contribution an o�cer has to make, or incur

a taxable benefit, so clearly we need to understand this.

We don’t want to negotiate a great travel scheme and

then find that there are unforeseen tax implications.”

Q To provide input on the discussions with HRMC on the

tax situation look out for the travel survey that will be

issued shortly.

ATOC TO CONTINUE, BUT WITH SOME CHANGES

Sh

utt

ers

tock

04-05 News The Job68.indd 4 18/09/2013 06:12

UPDATE 5

1.5million pounds has been savedbecause the Met Volunteer VIIDO Unit completed 500 investigations in the past year. It provides playable footage and court “story discs” for all manner of crimes.

Wheelie good newsA record number of people have taken part in the Met’s Exchanging Places bike education programme, with the 10,000th person receiving a free bike recently.

New ‘Lite’ tool creates basic

CAD messages

A NEW WEB-BASED tool named CAD Lite is now

available, allowing anyone with a Foundation account

to create basic CAD messages from their terminal.

It is primarily aimed at Response Team O�cers or

CJU sta�, but can be used by anyone without any

formal CAD training. It reduces the demand placed on

Central Command Centre (CCC) by calling 133.

Currently a CAD can only be made for:

Q An arrest enquiry

Q A bail enquiry

Q CCTV evidence to be viewed/seized

Q Court warnings

Q A missing persons debrief.

Please allow an O�cer to call:

Q Section 18 search

Q Warrant execution.

The CAD will automatically be graded with an ‘S’

response for review in terms of deployment priority

by the CCC Controller. When you open CAD Lite from

Web Based Tools, your warrant or pay number will be

recorded on the CAD created.

SAVE ON HALF TERM FUN

WITH MET BENEFITS

Register at www.met-benefits.co.uk with your scheme ID 0207

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entry to The London Dungeon

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standard admission price to Paradise Wildlife Park with your Vectis Discount Card

20% discount on My Sweetie Jar’s sweets, hampers, jars and gifts

10% discount on Thorntons orders over £25

THE COLLEGE OF Policing is hosting a conference

on two separate dates to explain what it’s all about.

The one-day events in October are free to attend

and are open to all ranks. The first will be in Ryton,

near Coventry, on 16 October, and then repeated at

Bramshill, Hampshire on 24 October. Attendees will

learn what the college does and get the chance to

provide feedback.

Meet the College of Policing

To register, please email [email protected].

police.uk. Accommodation available the night

before, if required.

Ô

04-05 News The Job68.indd 5 18/09/2013 06:12


METTIMESA bit of history and some lighter news from around the Met...

Historical Car Collection

Tucked away next to the now-

closed Hampton Police Station is a

real Aladdin's Cave. A rolling gate

opens to reveal the Met’s first built

tra�c garage. It’s the ideal home

for the Met’s collection of vintage

vehicles, all parked in a workshop

on the first level. This is a car lover’s

paradise, with classic road signs

splayed across the wall and the smells

of exhaust and oil hanging in the air.

“The vehicles here are maintained

by a small team of o�cers, ex-

o�cers and volunteers,” explains

Detective Constable Rob Hill of the

local Road Death Investigation Unit.

He refers to the oldest car in the

collection, the Wolseley 18/85, which

came into service in 1948. Retired

tra�c o�cer John Dorsett has led an

incredible restoration on it, with an

interior that’s like new, fresh chrome

and a finish that makes this glorious

vehicle look like it has rolled o� the

assembly line.

“When it’s ready, this will probably

be used for a lot of special occasions,

like weddings,” says DC Hill.

Many of the cars in the collection

are used for special events, like

weddings. The heavily armoured 1973

Rover P6 – once Margaret Thatcher’s

protection car, and used in The Iron

Lady movie – recently made a trip to

1948

Wolseley 18/851970

Morris Minor 1000 Panda

06-08 HIstory V2 The Job68.indd 6 18/09/2013 20:05

MET TIMES 7

the New Forest for a tra�c o�cer’s

funeral.

The vehicles can be booked by

police o�cers and sta� for private

use for a reasonable fee, and DC Hill

arrived at his own wedding in the

1970 Morris Minor 1000 Panda Car.

It could once reach a top speed of

76 mph. In its heyday, it was used as

a supervisor’s car to check on local

beat patrols – far removed from

the days of grip and pace centres.

Its younger brother, the 1973 Austin

1100 MKII Panda, was used in a

1973

Austin 1100 MKII Panda1973

Rover P61976

Triumph 2500 PI

The vehicles here are maintained by o�cers, ex-o�cers and volunteers

Crimewatch reconstruction

of a newsagent's murder in

Sutton in 1976.

Another car in the collection is a

1983 Rover SD1, believed to be the

last surviving tra�c car of its kind.

With its powerful V8 engine it once

patrolled the motorways and fast

roads around Greater London.

Sitting rather forlornly at the back

of the garage is an undriveable 1976

Triumph 2500. Known as the Mickey

Mouse car for its twin mounted

spotlights, these had a poor

performance record, often destroying

their own petrol injection systems.

The collection has half a dozen

motorbikes, including the lead one

used in Princess Diana's funeral.

06-08 HIstory The Job68.indd 7 18/09/2013 07:00


Historical Car Collection

1979Land Rover 109 Defender

1983Rover SD1 V8 SE Automatic

2013Volvo ANPR Tra�c Care

Liver and let live

It wasn’t long ago that the Met actually helped

with blood runs and transferring live organs for

quick transplant. But in 1987, one of these deliveries became one of the most famous in Met history. Known as the Met Liver Run, the o�cers had just over 30 minutes to drive a liver to Cromwell Hospital 27 miles away. There, patient Aliza Hillel, who had been rejecting her recently replaced liver, was waiting in surgery.

Problems dogged the e�ort from the beginning. Fog had delayed the plane that was flying it to Stansted Airport, leaving very little time to get it to the hospital.

The Met’s chopper was grounded after almost crashing from technical failure days before. So it was left to two Met cars to make the journey. The route would take them across London on a busy Friday afternoon.

PC William McIntyre drove the lead car that was carrying the liver, with PC Graham Fordham as his co-driver. Behind them, PC Les Crossland drove the back-up car, which included a video camera, with PC Steve McCabe. The Met o�cers accepted the specially packaged liver from an Essex Police car that had driven it 12 miles from Stansted to Junction 7 on the M11.

Through the amazing coordination of Met resources, other o�cers cleared the roads ahead so the drivers could speed through places like The City, Embankment, Trafalgar Square, The Mall, Hyde Park Corner and The Cromwell Road.

They made it to the hospital with just five minutes to spare, and in the end Ms Hillel survived.

Welcome the vehicles of 2013

The marked cars and vans in the new fleet have…

A slimline, high-intensity LED light bar that

improves visibility and fuel e�ciency

�The latest reflective fluorescent materials in

Battenburg-patterned livery

�Force radio with timed and momentary

hands-free facilities

�A data recorder that monitors the vehicle’s motion

and uses GPS to provide detailed information when

a vehicle-related incident occurs

�On the tra�c cars, station vans and area cars,

mobile data terminals which are interfaced with the

ANPR system to direct all information through a

single screen and keyboard for ergonomic working

and to minimise information overload on the driver

�Mobile data terminals that provide vehicle

location, CAD information, mapping and access to

various intelligence databases

�A central control unit to manage power-sharing

across the police equipment to ensure the load on

the vehicle battery is minimised, where possible

�A run-lock system which allows the vehicle to be

secured with the engine running, where necessary.

In addition…

Incident response vehicles have a separate gateway

radio to relay communications from hand-held radios

through the vehicle into the Airwave network when

in areas of poor coverage. The gateway system is

guided through voice instruction.

Station van

The detention area minimises opportunities for injury

and self-harm and gives a good view of the detainee.

The new fleet includes

(approx)

Q 450 Incident

Response Vehicles

Q 16 Tra�c 4x4s

Q 90 Station Vans

Q 60 Area Cars

Q 90 Tra�c Cars

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06-08 HIstory V2 The Job68.indd 8 19/09/2013 19:56

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A few facts about

our airport team...

SO18: FROM EAST TO WEST Did you know that SO18 covers London City and Heathrow Airport?

SMILE FOR THE CAMERA!Our o�cers can access 4,500 CCTV cameras around Heathrow and have the biggest ANPR presence in the Met.

UP AND AWAY!

There's a lot you might not know about our

Aviation Security Command, and new changes at

the border mean better policing for everyone...

From many of London’s western suburbs you can see

the lights of planes coming in to land at Heathrow. They originate from around the globe – 180 destinations across 80 countries.

Considering that each one could contain between 100 and 500 passengers, it’s amazing to fathom the number of people who travel through Heathrow every day – 191,000 on average.

With a fixed population of tens of thousands, local businesses, miles of roads,

infrastructure and buildings of all sizes spread over a 12 sq km area, the airport is a unique policing environment requiring a diverse range of activities.

The wider remit for Heathrow – and London City Airport – is the responsibility of SO18. This is a remit that has changed from not just solely a protective security operation, but one that consists of regular reactive and proactive work, ever-sophisticated methods of detection and, more important than ever, new partnership

arrangements that will make UK border security stronger than ever. The new structure of the Met recognises that crime doesn’t respect borders. SO18’s territory is no different – criminality in this environment can have a national and international dimension.

A first for border policingLast month, for the first time, SO18 and the Border Force pooled resources to create the new ‘Heathrow Joint Policing Team’. It gives our officers joint powers to deal with crime that affects the airport, London and the UK.

“It is the Government’s desire to police the border differently to how we have in the past,” says Detective Chief Inspector Ravern Stevens.

“Over the past two years we

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10-14 Heathrow Cops V3 The Job68.indd 10 24/09/2013 11:36

SO18 11

70NEW TRICKSA successful operation against taxi touts recently featured BME o� cers dressed in Ethiopian garb posing as tourists.

SO15 CLOSE AT HANDOur Counter-Terrorism branch also has a presence at Heathrow, conducting daily work to keep the public safe.

million people pass through Heathrow Airport every year.

tackle threats from organised crime and terrorism and to promote public confidence at the border.” Met officers will now enhance their presence “airside”– basically anywhere beyond the airport security checkpoints, including outside the terminals – with Border Force colleagues.

Among their many duties, they’ll search planes suspected of carrying illegal items and inspect freight that’s trucked in for flight. They’ll target sophisticated gangs of thieves and people working at the airport who commit crime, help criminals, or both.

“Our two agencies will share information through access to respective intelligence databases and be directed through a joint

It is the Government's desire to police the border di� erently to how we have in the past

have pioneered activity that has fostered closer collaboration with the Border Force and other law enforcement agencies at the border, both at an operational and intelligence sharing level. This new unit is part of that continued drive to

For the fi rst time, SO18 o� cers now work

airside on the same teams as Border Force personnel

NEW 10-14 Heathrow Cops V2 The Job68.indd 11 20/09/2013 14:32


tasking process. This new team will provide a platform for our officers to exchange skills,” says Acting Detective Inspector Sean Channing of the CID.

So, what does SO18 do?Based at one of our newest police stations, Polar Park, complete with its own command and control facility and 30-cell custody suite, our Aviation Security Command has a large and constant presence at Heathrow and London City airports.

As one might expect, the command runs a massive daily operation to protect the people and property at both airports.

Uniformed officers provide reassurance, carry out security

The Safer Airport Team builds valuable ties with airport sta�

Sta� check luggage to

intercept drugs, stolen goods and

other items

My o�cers have the knowledge, understanding and experience of the airport to support the wider Met

patrols and handle extraditions and VIP movements through the airport. If a passenger on a flight manifest is flagged up as having an outstanding warrant, then they will be arrested on arrival.

There is also a traffic unit whose officers are trained in road collision investigation and traffic law enforcement, but who also assist at the scene of aircraft incidents. They are responsible for policing the roads around the airport and in front of the terminals. There

are also specialist Cargo officers who routinely monitor and inspect firearm movements and engage Cargo community business leads.

Armed officers provide a key component to protective security operations with patrolling Authorised Firearms Officers and dedicated Armed Response Vehicles.

Much like a Safer Neighbourhood team, SO18’s Safer Airport Team is there to win the hearts and minds of an estimated 160,000 people working on the airports’ property every day. It’s not always easy, and as with any large community, there will always be some who don’t want to help the police. But, for the most part, they strike up important relationships with the employees and businesses on the property, which adds to the overall intelligence picture. Information is also obtained through regular contact with aviation enthusiasts, achieved through dialogue during meetings and newsletters.

“This important relationship

10-14 Heathrow Cops V2 The Job68.indd 12 19/09/2013 20:08

SO18 13

BASS training

SO18 o� cers

receive training in

the Behavioural

Assessment Screening

System, which helps

spot a potential

criminal in a crowd

by scrutinising

their actions.

WHEELS UP

The Met handles any

crime that takes place

on a plane en route to

Heathrow, even if it has

just left the ground in

Dubai, for example.

Freight is trucked to Heathrow from Europe and fl own out on passenger planes...

...so SO18 and the Border Force keep a close eye

on what's going in and out

has unique CID functions, such as stowaway investigations and contractual fraud.

“Detecting ‘in-flight’ offences requires a swift and robust approach in order to capture best evidence from transient staff and passengers; I have a great team of committed investigators who have one chance to get a lot of things right,” says Detective Inspector Philip Davies. The list of proactive operations it has been involved in over the past 18 months alone is a long

one, showing a sustained effort against crime at the airports that can have a residual effect on London’s neighbourhoods.

Crime that affects airports isn’t insular. Phones stolen off borough streets are often packed into cargo crates or luggage and placed on an airplane to be sold abroad. Some of the illegal minicabs being sought by our Safer Transport Team’s Cab Enforcement Unit in the evenings can sometimes be found trying to ply their

is a good source of Intel,” says Martin Hendy, Operations Superintendent.

What you don’t knowSO18 is also very active behind the scenes. Assisting SO15 in counter-terrorism operations is just part of the job.

SO18’s CID is tasked with chasing down many of the same criminals as any borough investigator – thieves, criminal gangs, fraudsters, and sexual and violent offenders, to name just a few. The command also

Watching all angles

SO18 o� cers and their colleagues

at the Border Force also keep

an eye on fl ight crews. Criminal

gangs have been known to

approach them in their hotels to

assist in crimes such as smuggling

because they’re not subject to the

same checks as passengers.

A few members of one crew were

recently caught with £80,000 of

undeclared cigarettes. Sometimes,

people who have been refused

immigration clearance into the

UK have later turned up as crew.

O� cers are always on the lookout

for such confl icts of interest.

Airlines are fi ned for carrying

“deadheaded” crew members –

people who are not declared on

the manifest because they are

perhaps being fl own to Heathrow

to work on another fl ight. Like any

international airport, crime occurs

behind the scenes and designing

dynamic and innovative responses

is a continuing, and rewarding,

challenge for the team.


14 OCT/NOV 2013 | THE JOB MAGAZINE SO18

trade by day near the terminals.

Vulnerable people, who we might otherwise never know about, are trafficked out for forced marriages in other countries, or trafficked in to be exploited for various reasons in the capital.

The airports are pinch points, important places where – with the right preparation – many of these crimes can be detected. For example, officers can target travelling sex offenders who are travelling outside of the UK to exploit children and other vulnerable people.

“Collaborating with SO18 has given us fresh opportunities to target the most dangerous offenders,” says Acting Detective Inspector Simon Giles from the Met’s Paedophile Unit.

DCI Ravern Stevens says: “For a variety of crimes, we obtain flight manifests and design ways in which to profile targets using factors such as travel patterns, thus allowing us to stop them as they cross the border. We’ve also carried out a significant amount of work with the Foreign Office, the Border Force, CSU service delivery team and NGOs like Southall Black Sisters.

DCI Ravern Stevens, DI Phillip Davies and A/DI Sean Channing designed the new Heathrow Policing Unit

Together we have designed and implemented a protocol to identify victims of Forced Marriages and Honour Based Violence. Our work covers intelligence flows, covert and overt tactics at the border.

“It has resulted in a number of co-ordinated, risk-based interventions, thus providing an enhanced service to victims. We now seek to share this practice with other border locations.

“In cases of Female Genital Mutilation we have again worked with our partners during joint operations targeting flights of high risk”.

Success in these areas comes when SO18 receives intel from London’s communities.

“My officers have the knowledge, understanding and experience of the airport to support the wider Met,” says DCI Stevens. “I encourage all officers to consider how SO18 could support your local and corporate objectives. Please contact us for advice.”

Language skills and a knowledge of di� erent cultures are vitally important. We are often the fi rst and last impression travellers get of British policing

What does it take?

Chief Superintendent Bert

Moore, OCU Commander, tells

us what it takes to work for

SO18: “Heathrow is a complex

place to work because it is so

international. Language skills

and a knowledge of diª erent

cultures are vitally important

here. We are often the fi rst and

last impression that travellers get

of British policing, so we need

people who will leave them with

a favourable image.”

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BUREAUCRACY 15

Reducing

bureaucracy has

long been a focus…

UK-WIDE DRIVEThe drive to cut bureaucracy from policing is more than a Met initiative, it’s a nationwide government aim.

TECH SOLUTIONAs mentioned in previous editions of The Job, technology will play a big role in reducing bureaucracy, getting us info fast.

PAVINGTHE WAY

RED TAPEWe all want less bureaucracy in policing – so what are the aims

that will make sure we can do our jobs more e�ciently?

Sir Ronnie Flanagan famously likened bureaucracy to

cholesterol, saying that there are good and bad forms of it.

Police need to keep records but, Sir Ronnie said in his report on the subject: “Where the requirement to record becomes more important than the quality of the investigation, the balance is wrong.”

Jan Berry, in her subsequent report on bureaucracy, used that same quote. She pointed to complex accountability structures, overbearing performance measures, inconsistent leadership and poor IT as just a few things that get in the way of efficient policing.

The national Reducing Bureaucracy Programme Board now exists to help achieve government’s aim of reducing such bureaucracy in the police service. It

CUTTING

OCT/NOV 2013 | THE JOB MAGAZINE

builds on reports by Sir Ronnie, Ms Berry, the HMIC and others. Assistant Commissioner Simon Byrne sits on it for the Met.

The national Freeing Up Police Time programme aims to change the way that front-line work is done by ensuring that:

Q Front-line officers have consistent implementation of effective practiceQ Resources are used

effectively in every area, driving out waste and

improving daily work for front-line officersQ Officers are helped by a

criminal justice system that has improved working across all partners Q Front-line officers capture

and access the right information, using the right tools at the right timeQ The police response is

modern and intuitive, improving confidence and satisfaction.

What’s our plan so far? In the Met, there is a strong focus on improving technology, with links to the Met Info Tech and Mobility programmes. There is also work being done on risk assessments across TP and SC&O. A pilot on Camden borough is looking at domestic violence risk assessments as well. Other pieces of more longer-term work will be revealed in due course.

Where the requirement to record becomes more important than the quality of the investigation the balance is wrong…

15 Reducing Redtape V2 The Job68.indd 15 19/09/2013 20:13


Here are a few key

facts and figures....

PHASED ROLLOUTThe first 16 boroughs went live with LPM in spring 2013, and the others followed in September the same year.

A MAJOR SHIFTMore than 2,600 o�cers are being redeployed to the front line through the new model.

LPM GOES LIVE

The Local Policing Model (LPM) is now rolled out in

all boroughs. Officers were redeployed to beef up the front line and put neighbourhood policing at the heart of the Met’s local efforts. Other teams were restructured to ensure that investigations, call

handling and custody all coped with the new way of doing things. Deputy Assistant Commissioner Mark Simmons tells us how it’s gone…

So what do you think? It’s gone well, considering the degree of change across the boroughs. It’s been a lot

of hard work and a big difference for people who are moving into different roles. We’re pleased, but it doesn’t mean that there haven’t been challenges.

What are you pleased by?We listened to people’s preferences about their

16-17 Met Change Update V2 The Job68.indd 16 20/09/2013 16:06

MET CHANGE 17

80FRESH FACES ON OUR TEAMSPlanners knew that the new model would be short 1,000 o�cers but teams are already receiving their newest recruits.

VICTIM SATISFACTION IMPROVESFind out how Total Victim Care is working alongside the new model to raise our results in satisfaction, page 22.

per cent of o�cers got one of their top three choices for redeployment.

redeployments and more than 80 per cent of them got one of their top three choices. After launching in the first 16 boroughs, we had an increase in calls – both in emergency calls requiring an immediate response and those requiring a response within an hour. The performances held up in all of them and we hit our targets despite the fact that demand had increased.

What have been some of the challenges? Some of our neighbourhood teams struggled to deliver on all their expectations straight away. For instance, summer annual leave impacted staffing levels because people had initially booked holiday under their old team model. And requirements for events like demonstrations put stress on the system, too.

The numbers of officers are not yet where we need them to be. We knew when we started that we were about 1,000 officers short, but the recruitment is going well and new officers are arriving on borough even earlier than we had hoped.

In the Grip and Pace Centres, where we want an oversight of all our resources on duty at any one time, we’re still working to make processes more resilient.

How are supervisor ratios standing up? It’s one of the challenges we have at the moment, particularly around the number of sergeants. Even with the numbers that we planned for, we are short of 220 sergeants in neighbourhood policing. We are working towards solving this issue through the voluntary transfer of sergeants to boroughs from other OCUs and the promotions process for sergeants.

Does redeploying to neighbourhood teams cause us to lose out on areas like investigation?The model was based on demand so we could get the best alignment of people possible. In investigations, part of the work was predicated on the new crime assessment policy, which helps manage the workload of detectives on boroughs so

they know what crimes they should focus on. We’re not seeing anyone getting an increased workload, they’re all managing very well.

With victim care, are we overpromising things to the public? No, because if we’re going to fight crime successfully, victims and witnesses need to feel like we’re supporting them. The better people are treated, the more likely they are to support a prosecution all the way to the end. We’ve certainly set ourselves some challenges around the improvement to services.

What have you been hearing from front-line people?The overwhelming message I get from people has been that they recognise that we have to change, and that any change programme will need time to settle down. I’ve been impressed with the way that people have been prepared to give things a go and do the best job they can.

16-17 Met Change Update V2 The Job68.indd 17 20/09/2013 16:08


Here are some good

stories to come out

of the operation...

CROYDONCroydon o�cers managed to arrest the borough’s ‘Most Wanted’ burglar, sought for eight o�ences.

BROTHEL CLOSED IN EALINGEaling o�cers got the necessary permissions to close down a brothel after residents complained about the property.

SAFER PLACES

RESULTS

The Met’s summer drive to tackle anti-social behaviour

gets to the heart of what aects local people the most...

A lot changes in a year. Last summer we were up to our ears in

large-scale events – the London 2012 Olympic and Paralympic Games and the Diamond Jubilee, to name just a few.

“All of those things took up a lot of our attention,” says Commander Mak Chishty. “So this summer we wanted to make sure that the people who live, work and travel in our neighbourhoods don’t have to tolerate anti-social behaviour (ASB).”

18-20 Safer The Job68.indd 18 18/09/2013 07:22

SAFER PLACES 19

19GOOD RESULTS FOR MERTONSeven per cent of Merton residents are concerned about ASB, down from 21 per cent on last year’s public attitude survey.

BURGLARY DOWN IN WANDSWORTHIn Nantes Close, Wandsworth o�cers, working with a local locksmith, have dropped burglaries in the area to zero.

Met boroughs now have co-located hubs with local council ASB teams.

Safer Places was a coordinated operation involving all 32 boroughs that ran from July to September, but will continue in spirit into the future. It identified the top three ASB issues in each borough and devised promises to tackle each over the summer months.

“Officers in each of our boroughs went out and, with the help of their partners, developed a plan that focused on the things that mattered most to local people,” says Commander Chishty.

It was an appropriate way to kick off the Local Policing Model (LPM), which launched in two phases over the period and fulfils the Met’s aim to put neighbourhoods at the heart of its policing.

“We’re putting more people into neighbourhoods and putting them on at times when our need is greatest,” says Commander Chishty. An inspector is now in charge of each neighbourhood and Safer Neighbourhoods teams can

Tackling anti-social behaviour is about meeting people’s needs but it’s also about issues that a�ect neighbourhoods overall...

Spreading the word

Commander Mak Chishty told

us that publicising local results

has been an important part

of Safer Places. Every week

each borough submitted

its top three successes from

the operation.

“We then push those stories

out to the local authorities,

who tell their employees and

neighbourhoods. It encourages

people to report more crime, and

is also a form of answerability.”

move as directed throughout each area quickly and effectively.

Priorities still standSafer Places didn’t change the usual business of the teams – each ward still has their regular local priorities. The operation just created some specific promises around ASB, be they nuisance, personal or environmental.

“Tackling anti-social behaviour is about meeting people’s needs but it’s also about issues that «


20 OCT/NOV 2013 | THE JOB MAGAZINE SAFER PLACES

«�affect neighbourhoods overall,” explains Commander Chishty. “People who peddle drugs tend to use drugs or try to establish an open supply market in neighbourhoods. They are the people causing nuisance, problems for local people and upsetting the environment, and they commit petty crime.”

One borough that’s had a great impact tackling ASB is Brent, which has seen a 14 per cent reduction in incidents in the past 12 months. They

worked out strong responses to their promises, including putting a number of SN teams near the Chichele Road area, where dozens of cash-in-hand workers wait every morning for someone to offer them a job for the day. There were problems in the area, including harassing locals, public drinking and petty crime.

In another part of the borough, near the iconic Ace Café – known for attracting motorcyclists – officers did blitz-style operations to tackle nuisance bikers and even got the council to ban bikes on one key road. The owners of the café have worked with the police, knowing that the troublemakers tend to come from outside the borough.

Part of Brent’s success, according to Temporary Chief Inspector Sean Lynch, has been its ASB desk in their Grip and Pace Centre that’s staffed by

‘Promise’ is a word that everyone understands from the time they’re young. You’re told that you don’t break your promises...

experienced officers and uses Airspace software to record incidents. The calls come in from CCC and the local desk calls the victim to risk assess each and every call. This has resulted in a 99.54 per cent compliance rate for accurately recording ASB incidents.

What’s next?Commander Chishty says Met cadets, Safer Schools officers and neighbourhood officers will now be visiting schools and clubs to remind young people to take personal responsibility. Autumn doesn’t mean the end of Safer Places, necessarily – new promises will be made to the public every two months.

“‘Promise’ is a word that everyone understands from the time they’re young – you’re told that you don’t break promises,” says Commander Chishty. “We’re saying that we’ll keep our promises.” D

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Here is some of

the best practice

currently in use...

VICTIM CARE CARDSShould be available at front counters and parade rooms, etc. Give them to all victims (except domestic violence cases).

REASSURANCE FROM OTHER TEAMSO�er burglary victims follow-up visits from Safer Neighbourhoods teams and do target hardening with Volunteer Cadets.

WHAT WORKS

Already our eorts around Total Victim Care are bearing fruit,

raising satisfaction and leading to better policing overall...

WE ARE PUTTING VICTIMS FIRST

Thanks to the hard work of front-line officers, more

Londoners are recognising that the Met cares about victims and is improving its service.

Now in its second year, Total Victim Care (TVC) is improving the service the Met provides to victims of crime in London. It is a key pillar of the Commissioner’s Total Policing framework, and is about changing police culture and practice to better help people at a traumatic time in their lives.

Listening to officers’ concernsYou told the Total Victim Care team what was getting in the way of quality service, and they

listened. Many of you just haven’t had the time to provide the best care. The pressure to meet I and S grade call targets can get in the way of spending time with victims. It is a big challenge for the Met, one that we are continuing to work on. But, here’s some good news: Local Policing Model Tranche 1 boroughs improved their response performance by improved allocation of resources to calls. We know there is more to do here which is why we are working with CCC to improve how we allocate calls and how dispatchers

communicate with officers on the ground.

You need better tools to investigate crime and DoI will roll out tablet devices in 2014. It follows a pilot of mobile CRIS in Waltham Forest. You will be able to input the crime report at the scene instead of returning to the station or staying late to

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22-24 Victims V3 The Job68.indd 22 19/09/2013 20:22

TOTAL VICTIM CARE 23

80%

SHARE THE RESULTSBe sure that victim survey comments are shared with any relevant o�cers through supervisors and best practice is shared.

SEE IT IN ACTIONTo read more about some of the top tips for better Victim Care in action see our story about Barnet on page 32.

of victims were satisfied with the service they got in April-June 2013.

Your stories...

Here’s some imaginative

work being done on boroughs,

where the public is becoming

more complimentary about

the o�cers:

Q In Newham, Victim Support

provides volunteers to assist in

the CID o�ce

Q Barnet volunteer police cadets

visit burglary victims and help

prevent repeat victimisation

Q Hillingdon, Barnet and

Lewisham provide local

victim care training for

their front-line o�cers

Q Newham calls burglary victims

for added reassurance and to

correctly identify their needs

Q Waltham Forest introduced

a crime reporting book

specifically for victims

of robbery, burglary and

violent crime, incorporating

information from the victim

care card and information

regarding local services

Q Bexley arranged a leadership

day for their inspectors and

sergeants during which victim

care played a key part

Q Wandsworth, Greenwich and

Kingston have all recently

provided face-to-face team

briefings for their front-line

o�cers to refresh messages

regarding areas where their

o�cers are challenged

Q Twickenham’s PCSOs were

trained in crime prevention by

a local security company.

So what’s next?

Where are we going

with Victim Care?

The Met set out four aims to

achieve by 2016

1. Victim care is central to our

activity and culture

2. We achieve the highest level

of victim satisfaction in UK

policing

3. Satisfaction of victims is

consistent across London

4. Satisfaction of victims is

consistent across communities.

do it. Devices in the future will allow you to…

Q Generate and issue a CRIS number at the sceneQ E-mail an e-victim care pack

(e-victim crime card and crime leaflet)Q Record a digital statement Q Record an evidential

photograph (if required)

You told us that too many crimes were passed to CID or Beat Crimes, which prevented effective investigation and victim care. So MetChange launched the new crime assessment policy alongside LPM to ensure that investigators’ workloads are more manageable. Victims are informed of the likelihood of further enquiries by the initial investigator on the case.

So what’s next?This Autumn, training in victim care begins for 19,000 neighbourhood policing officers. Officers will leave understanding just what improves victim satisfaction and how this translates into everyday actions.



Our charity partner helps victims pick up the pieces after a crime

and plays an important part in our drive to oer better care

VICTIM SUPPORT HELPS YOU GIVE A BETTER SERVICE

Victim Support provides vital, practical help to

victims and witnesses of crime and has close links to the Met. With a history stretching back nearly 40 years, it is the world’s oldest organisation dedicated to this type of work.

The help offered by Victim Support can take many forms, such as giving practical advice to a burglary victim on how to secure their home, or standing alongside an assault victim as they fight for compensation.

“Our volunteers are trained to provide expert emotional support to those affected by crimes of all types, including families bereaved by murder or manslaughter,” says Jeff Gardner (pictured below), who retired as a Met Police Officer in 1997 and is now the Director responsible for Victim Support in London.

“It is vital, rewarding work and is something we wouldn’t be able to carry out as effectively without strong ties to the Met.”

When a crime is reported to police, the victim is referred to Victim Support for an initial assessment of their needs. Once the charity’s victim care officer – who is based at our Victim Care Unit at the Elephant and Castle – has decided what type of help is required by completing a tailored needs can require more dialogue

is sexual assault – victims often need a lot of emotional support, as well as encouragement to persuade

them to give evidence.Ursula Rabbitte is a

volunteer who specialises in helping the victims of serious sexual crime and the families of murder victims.

“I recall one woman who had been raped

when she was much younger, but the case only

came to court ten years later,” she says. “We got her

to court through pure collaboration. I attended the police station with her and was present when officers came to talk to her at the house. To me, Victim Support just does what any good police officer would like to be able to do if they had the time.”

Jeff Gardner says: “The cooperation of our services and the Met’s helps the public engage more successfully with the criminal justice process.”

assessment, they will then pass it on to a volunteer in the appropriate borough.

Inevitably, the level of work with police officers

varies from case to case, usually according to the type of crime the victim has been party to. One criminal activity that

To me, Victim Support just does what any good police o�cer would like to be able to do if they had more time...

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PERSONALITIES, TEAMS AND CHALLENGES

GAELS JUST WANNA HAVE FUNThe Met’s Gaelic football team play at the sport’s spiritual home

In its tenth year, the Met’s Gaelic

football team – the Hendon Gaels

– have made history. The players

recently travelled to Dublin to

compete at Croke Park – o�cial

home to all Gaelic sports – two

years after an 80-year ban on

members of the British security

services playing the sport

was lifted.

“As a fan of the sport, playing

at Croke Park is like playing

at Wembley Stadium for fans

of English football, or at the

Millennium Stadium for Welsh

rugby fans,” says Michael Byrne,

Hendon Gaels member.

In 1920, during the Irish War

of Independence, Croke Park

was the scene of the Bloody

Sunday massacre by the Royal Irish

Constabulary, supported by the

British Auxiliary Division. Police

entered the stadium during a Gaelic

football match and shot into the

crowd, killing 13 spectators and a

team captain.

The Gaelic Athletic Association

(GAA) then issued Rule 21, which

prohibited anyone from the British

security services from playing

Gaelic football. The rule wasn’t

repealed until 2001.

Gaelic football is the biggest

national sport played in Ireland,

and with a good number of Irish

and Northern Irish people working

for the Met, it didn’t take long for

a team to form. The Hendon Gaels

started life ten years ago and have

gone from strength to strength. The

team joined the London GAA and

have played in Dublin and Belfast,

Garda College in County Tipperary,

and even New York.

However, this year was the

first time they have played in

Croke Park, which has a capacity

of 82,000 people, as part of the

fifth Bi-Annual International

Tournament with Ireland’s An

Garda Siochana, the Police Service

of Northern Ireland, the New York

Police Department and the

Hendon Gaels.

Gaelic football is a fast-paced

sport that is a mixture of football

and rugby. It’s a 15-a-side game in

which players can pass the ball by

kicking or palming it. The goalposts

are the same as rugby goals, but

there's also a crossbar at the same

height as it is in football. Players

score by either kicking the ball

into the other team’s goal – worth

three points – or kicking or palming

the ball through the upright posts,

which is worth one point.

So if you fancy the chance to

take on a sport that has the best of

rugby and football, and o¤ers the

chance to play at various venues,

then Hendon Gaels are for you.

Inset: the Gaels

at an earlier

competition in

New York

26-29 Met People V2 The Job68.indd 26 17/09/2013 08:55

MET PEOPLE 27

An NI o�cer goes

back home...

In another ‘first’ for relations across the Irish Sea,

Met o�cers were deployed to parts of Belfast that

have not been previously visited by UK forces.

In fact, mutual aid deployment to Northern

Ireland has already taken place twice this year

during two major events in the country’s capital:

the G8 summit and the Orange Order parades.

One of the o�cers deployed, a Central London

inspector, is a Belfast man who grew up there

during the Troubles. He left to join the Met and this

was the first time he had been deployed back to his

home country to assist the PSNI.

First, his team travelled to the Lough Erne

Resort in County Fermanagh, where the world's

leaders were attending the G8 annual summit.

The o�cer says: “At G8 we were posted on a jetty

on the Lough to prevent trespass and to manage

public order. When Peter Robinson, the First

Minister of Northern Ireland, and his deputy, Martin

McGuinness, arrived, I had a conversation with both

that I never thought I would have had. Northern

Ireland has changed an awful lot. The Troubles

stopped many years ago and I said to them that

despite everything they had helped to turn things

around – the country feels a lot safer now. That

would have been di�cult for me to say to them a

few years ago.”

A few weeks later the o�cers returned to Belfast,

this time to help police at the disturbances at the

annual Orange Order parades. These marches, held

by some members of the Protestant community,

have faced opposition from nationalists and conflict

has arisen historically.

The o�cer explains: “This was the first time that

mutual aid o�cers had been deployed in such a

manner in Belfast. Although hostilities have relaxed,

there remains a dissident threat. Our role was to

ensure that any confrontations were prevented. It

was a challenge, but there was no trouble on our

part of the parade and we emerged unscathed.

“I’m proud that my colleagues were able to assist

the PSNI back home and do so professionally. They

said they felt safe and that ‘my wee country was a

beautiful one’. It was great to share the experience

and learn new public order tactics.”

Playing at Croke Park is like playing at Wembley for fans of English football...

It’s free to join and everything

is provided.

“The club o¤ers players a

network of people who love

the sport. This helps us to build

relationships with the Irish

community, travelling all across the

UK, Ireland and further afield,”

says Michael.

“Most importantly, it o¤ers great

times with great people.”

To join, contact Hendon Gaels

through the email box on Aware.

DID YOU

KNOW?Croke Park is the fourth largest stadium in Europe, seating 82,300 people. While it was once a place for only GAA sports, today it hosts a wide variety of international sports and major concerts.


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The Job QP Top HPH Bottom Guide.indd 1 16/09/2013 11:19

MET PEOPLE 29

Ge

tty

Imag

es,

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Met angling

team hooks

the trophy

The Met Police Sea Angling Club is

celebrating after its A team won the National

Championships. The Met hosted this year’s

event, which took place o¤ the coast of

Poole in Dorset, and sent three teams, each

comprising four anglers. The teams' hauls

included bass, wrasse, bream, gurnard,

dogfish, rays, conger eel and pouting – all of

which were returned to the sea alive.

Club Secretary Sergeant Chris Adams was

part of the A team that clinched the overall

win, along with Simon Norman, Paul Rowland

and Vernon Allen (all retired).

The other club members who took part

were: PC Owen Anthony (SO18) and AIO Tiny

Watton (TP Crime), and Dave Whitfield, Dave

Keel, Tim Peerless, Martin Poole, Nigel Whitely

and Paul Brogan (all retired).

If you want to help the Sea Angling

Club build on its success, contact

[email protected] or Conrad.

[email protected]

If any member of the Metropolitan Police Sailing

Club fancies a fun-filled day on the river, they can

now charter the club’s new RIB. Newly named

by Commissioner Sir Bernard Hogan-Howe, the

'Hot Pursuit' RIB – or rigid-hulled inflatable boat

– is an XS6.5 model, fitted with a Mercury 150hp

FourStroke outboard, which means it goes

quite fast…

GETTING TO GRIPS WITH HOT PURSUIT:

Q At full throttle the RIB can reach a maximum speed of 45 knots.

Q The RIB holds six people.

Q She is fully equipped with an oªshore compass and GPS, plus all the necessary safety equipment, including life jackets and flares.

Q The RIB is available for private charter to members who hold a level 2 qualification or higher, together with a short-range radio certificate.

Q In mid-season (October and April), the RIB costs £105 per weekday and £115 per weekend day. During the low season (November to March), it’s only £70 per day. In the high season (May to September), prices range from £120 to £130.

Q Call the sailing club on 0208 643 4292 to join or book your days. Visit http://mpsc.uk.com for more information.

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The Job WP Guide.indd 1 17/09/2013 14:12

FORUM 31

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A question about costDear Sir, I noted on the front of the intranet that the Met has been awarded a

prestigious procurement award. Procurement to me means getting the best

products at the best price. My unit recently needed a new standalone CD/DVD

burner for our Panasonic Toughbook. I went through the usual process to get

one. The Met's catalogue listed only one, priced at more than £300. Knowing

this was ludicrous, I obtained authority, walked next door to PC World and

bought two for £70. How does this fit in with great procurement?

PC Pete Cottenden, Commercial Vehicle Unit, Catford Tra�c Garage


CAPTIONS WANTED!

It takes more than a smart saddle

to be a Met Police horse. Here a

Met o�cer checks the teeth on

one, because a ‘whinnying’ smile is

everything. Send your captions by

1 November to steven.devries

@seven.co.uk

Thanks to everyone who

submitted; we wish we

could run them all!

“Black, you say? I thought the o�cial

uniform was white?”

Claudia Okyere-Fosu, DoI

“This is why they just had to change

the old ID parade procedures!”

Roland Strange

“DC Dave Smith couldn’t help but

wish he’d paid more attention during

his undercover training…”

Andrew Rice, MIB

WINNER

“The man from Del Monte says 'yes!' to the new Local

Policing Models”Simon Colenutt, SC&O3

Hi Pete, thank you for your question.

Procurement are passionate about

delivering value for money for our

customers. The CIPS accreditation

evidenced that we do this

compliantly and in collaboration with

our customers by understanding

the marketplace and stakeholders'

needs. We also have a responsibility

to communicate to our customers

how our contracts do deliver value.

As a rule, when we go to market, our

procurements are run to deliver

on the following key areas:

Q�VALUE FOR MONEY

Q�SERVICE/AVAILABILITY

Q�MANAGING RISK

The price we pay reflects

all of these areas; so items

could appear expensive if

compared with a retail price which, in

the technology world (for example),

may not cover maintenance or the

complex security arrangements

we need to meet. In addition, our

contracts often stipulate that we

need immediate delivery, availability

or response times (24/7/365) and

these factors impact on the costs.

Our contracts are competitively

tendered and these awards often

allow for benchmarking. Much of

what we purchase is often bought in

conjunction with other government

departments or forces to ensure

economies of scale.

That said, we are always looking

to reduce the amount we spend,

by obtaining more for less or by

challenging demand or specification.

Occasionally, the price on the high

street may be more attractive

– certainly if our contracts have

been let for a number of years –

and the cost of technology in the

marketplace reduces or you

find a special o�er.

With this in mind,

Procurement launched

the Value for Money

button in March this

year, which enables the

business to challenge the

costs of catalogue items if

we appear not to be providing

value for money.

I note that you have already

purchased this item. In future, if

you have a similar scenario and

the item is like for like, please feel

free to challenge us, so we can

discuss prices with our existing

suppliers or you can purchase

elsewhere, in line with our, and the

Commissioner’s, commitment to

provide competitive purchasing.

The Procurement Team

31 Letters V3 The Job68.indd 31 19/09/2013 20:24

32 OCT/NOV 2013 | THE JOB MAGAZINE WANT TO KNOW

Need to knowwant to knowYOUR REGULAR GUIDE TO WORKING SMARTER

Can’t get no satisfaction?Barnet did. And here’s how…

Total Victim Care is one of the

three pillars of Total Policing,

next to a Total War on Crime

and Total Professionalism. The

Met started out bottom of the

heap among all of the UK’s

forces for victim satisfaction.

But we’re working to change

that, and already the results

are improving. One

borough that’s

done consistently

well in victim

satisfaction

surveys is

Barnet (see

right). We talked

to Borough

Commander, Chief

Superintendent Adrian

Usher, about how they do it.

A ten per cent improvement in

a year is an impressive jump.

Where did you start?

One of the first things I did

when I started just over a year

ago was change our mission

statement. It’s simple: “In

Barnet we will treat every victim

as though they are a member

of our own family and leave no

stone unturned in our relentless

pursuit of o�enders as part of

our total war on crime.”

How do you put that

into practice?

We broke that statement into

four bits and reinforce them

in our training. But the Senior

Leadership Team (SLT) and I also

convey the message constantly to

sta�. So we tell them at training

days, on parades and using internal

comms channels. We also had a

poster campaign which reminded

them that they have a window when

dealing with the victim to make

a di�erence. They have

to be reassured when

you walk away that

they feel safe in their

homes – you might

see 20 victims a day,

but each one has to

go on living where

they’re living.

Aren't o�cers being made

into agony aunts?

No, the sta� want to do this.

PCs, PSs, DCs and DSs – they all

want to do this. But in a world of

austerity and shrinking resources

and pressures on performance, we

can sometimes lose sight of what’s

important, which is delivering a really

good service.

What else have you done?

The last borough commander

commendation ceremony was

solely for people who had provided

outstanding service to victims. We

have a forum where good service

can be reported quickly to the SLT

and we can go and congratulate the

o�cer or sta� member.

What advice do you

have for other

o�cers who want

to improve their

level of service?

Remember that the

public do not often

think that the follow-up

investigation is as good as

the initial response. So we’ve

taught our o�cers that their

crime report should finish with

the words “I have phoned the

victim and we have agreed...”

Phone the victims and say:

"I have done forensics, CCTV,

witness appeals, talked to the

neighbours – all those things.

Is there anything else that you

think I can do? Because I think

I’ve followed every investigative

lead I can." You can get the

victim’s agreement once

they understand what you’ve

done. It’s that final phone call

that reassures the victim, and

reassurance is the key to this.

Victim care is one of the only

areas of policing where the

o�cers have complete control

of the outcome. By simply

asking “how are you?” after

filling out the CRIS you can

make a world of di�erence.

Do something practical for the

victim. O�er to help with their

insurance company or finding

a locksmith. Tell them they’ll

get a visit from a PCSO in case

there’s anything else they

need. Show the victim that

you care. The test should be: if

it was your family would you

be satisfied with what you just

did? If it’s ‘no’, then go back.

82%The peak

satisfaction level recorded in Barnet in just over a year through the user

satisfaction survey, going up 10%

from 72%

32 Want to know V2 The Job68.indd 32 17/09/2013 08:51

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