The King of SIAM - BCS Bristol ITSM The King of SIAM.pdf · The King of SIAM John F McDermott, F.S.M. Hewlett Packard 24th March 2014 Service Integration And Management ... * Cloud

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

The King of SIAM

John F McDermott, F.S.M.

Hewlett Packard

24th March 2014

Service Integration And Management

Where IT needs to be today. To meet the business needs of tomorrow

EducationTraining

Certification

© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2

Video


Agenda

1. The Journey

a. Enterprise and Industry views

b. Common Pitfalls to avoid

2. SIAM

3. Blueprint and Operating model

4. Emerging role of the Service Integrator


The journey


What enterprises are telling us

The use of cloud is expanding

Small-scale projects

Cost-savings projects

Single-delivery model

Strategic deployment

Business-critical workloads

Hybrid delivery model

Barriers for adoption remain

Vendor lock-in

Complex to deploy

Lack of know-how

Open, flexible solution

Simplified delivery

Partners and experts


Industry view

75% IT delivery will be cloud based in 2016

>50% Concerned with security

66% of enterprise clients globally have used professional services to evaluate and install cloud

services*

Source: Coleman Parkes Research by HP," Coleman Parkes, May 2013.* Cloud Professional Services Study," TBR Research, December 2012.

43% Finding the right strategic partner to start a cloud strategy is a significant barrier


Common pitfalls to avoid on the way

– No need to involve business early on in the process

– We can absorb/adapt cloud within our current organization, processes, business operations

– I don’t need to consider the service lifecycle or governance of cloud services

– Build an internal private cloud first, then evaluate and/or consume public cloud services later

– Workloads and applications can easily move to a cloud without modernization

– We don’t consider the cost of service as a priority

– No plan for end-user adoption

– No deliberate long-term strategy


SIAM

What is SIAM?

Service integration and management lets an organisation manage the service providers in a consistent and efficient way, making sure that performance across a portfolio of multi-sourced goods and services meets user needs

Why SIAM?

Multi-Supplier Sourcing of IT Services from inside and outside corporate walls to achieve the best possible business outcome(s) will become the norm as experience of cloud grows


Why Cloud is Driving the need for SIAM

Open:

Modular and Choices

avoids lock-in

Resilient:

Service levels

Clouds:

Public, private, managed & hybrid

Security:

Risk management

Governance & Compliance

Automated:

end-to-end service Management

Multi-Supplier Sourcing of IT Services from inside and outside corporate walls


IT Organisation

Build-to-order services are expensive

network

appsservers

storage

Information

Blade provisioning

service

Information

apps

storage

servers

network

Web site service

Informationservers

network

apps

storage

Sales Forecasting

service

Service delivered

Service delivered

Service delivered

Business people


Section of an End to End Service Retail Shopping

Company Need for SIAM

Marketing

Credit Card

Verification

Bar Code Scanner

Distribution

Centre

Cash and Accounti

ng

Stock Control

Production


Flexibility is always accompanied by complexity

From inhouse to multi-supplier

Flexibility

Complexity of Operation

BusinessBusiness

Inhouse IT

BusinessDemand &

Supply Chain

Inte

rnal D

eliv

ery

Sin

gle

exte

rnal

supplie

r

Exte

rnal

Supplie

r

Inte

rnal

Deliv

ery

Inte

rnal

Deliv

ery

Exte

rnal

Supplie

rExte

rnal

Supplie

r

Exte

rnal

Supplie

r

Exte

rnal

Supplie

r

BusinessDemand & Supply

ChainAutomation and

Monitoring software


Accelerate Business Outcomes

Leverage partnerships to help you advise, transform, and manage your cloud journeys and investments via an end-to-end lifecycle approach

Increase agility

Lower cost

Business growth

Customer satisfaction


Need to “engineer” the future…

The IT Imperative: Agility without compromise

Disparate Architectures, Technology, Management &

Security

Traditional

INFORMATIONAPPLICATIONS

INFRASTRUCTURE

Dedicated, Physical,

Homogenous

Open, Converged Architecture, Management & Security

Evolving current state

Traditional

Managed Cloud

Public Cloud

Private Cloud

APPLICATIONSINFORMATION

INFRASTRUCTURE


INFRASTRUCTURE


INFRASTRUCTURE


INFRASTRUCTURE

Traditional

The Aspiration

Private Cloud

Managed Cloud

Public Cloud

INFORMATIONAPPLICATIONS

INFRASTRUCTURE


SIAM Business Blueprint – Operating Model

Service Consumption

Represents Service Provider

Ecosystem as single entity

towards business

Represents business towards multiple

Providers

Service Provider Ecosystem Lead & Govern Plan Build Run

= Drives

= Enables

Service Integrator

Service Delivery

Lines of BusinessO

n t

he

Lin

eA

bo

ve

the

Lin

eB

elo

w t

he

Lin

e

Overv

iew

sIn

form

atio

nA

pp

licatio

n

Capability Discipline Solution Architectures (Segment)Inter-Architecture Value Network (Enterprise)

Bu

siness


– How do I manage the organization mindset?

– How do I manage risk?

– How do I bridge with existing architectures, processes, applications, suppliers, governance, and infrastructure?

– How do I future proof the investment we make today?

– How do I accelerate adoption?

16

Critical questions…


Considerations Implementing SIAM

Strategy & Transformation

TechnologyImplementation& Integration

Process Re-engineering& Optimisation

• How does SIAM supports your strategic initiatives?

• Which set of assets, capabilities and competencies need to be developed for the organization to reach its goals.

• What solutions need to be implemented in which sequence to provide the organization with the missing capabilities?

• Which transformation steps and their sequence are needed to enable to organization to develop the missing competencies?

• Is the investment worth the expected benefits?


The emerging role of the service integrator

Retained IT organisation

Service integrator

Service operations

Trust

Trust

Tactical

Operational

Service Management

Strategic


The Role of the Service Integrator?

NetworkDesktop HostingApplication Support &

Maintenance

ApplicationDevelopment

‘

There can be multiple

suppliers of a tower

‘Towers can be implemented by

different suppliers

IT and Business services supplied to the business

Service Integrator

BUSINESS

Governance & Policy

Functional Execution

Services coordinated & managed by integrator on behalf of client

BUSINESS► Specify demand and define requirements► Agree on service levels (sign SLAs)► Pay for service consumption SERVICE INTEGRATOR► Capture and analyze business demand► Define IT Service strategy in alignment with

business► Identify sourcing options and select service

suppliers► Govern and control end-to-end service

delivery► Coordinate Performing Suppliers► Establish standards on process and

technology level► Monitor SLAs and report performance to

business► Audit Performing SuppliersSERVICE PROVIDERS (internal/external)► Deliver services according to contract► Operational management of services in scope► Provide information and report on service ► Adhere to standards



Thank you

Documents

The King of SIAM - BCS Bristol ITSM The King of SIAM.pdf · The King of SIAM John F McDermott, F.S.M. Hewlett Packard 24th March 2014 Service Integration And Management ... * Cloud