HIMSA Support Bulletin - April 2010

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15 April 2010

HIMSA Support Bulletin - April 2010

This month's support bulletin deals with:

• NOAH System Support Issue: HIMSA changes minimum system requirements for NOAH System 3.7.

• NOAH System Support Issue: Conflict with SQL 2005 Express SP3 and Windows XP SP2.

NOAH System Support Issue: HIMSA changes minimum system requirements for NOAH System 3.7.

HIMSA has updated the minimum system requirement for NOAH System 3.7 to

Windows XP SP 3.

Microsoft will end support for Windows XP SP 2 in July of 2010. Keeping your

PC updated will ensure you have the latest fixes, improvements, and security updates for the PC. HIMSA recommends upgrading to XP SP 3 before installing

NOAH 3.7, see support issue below.

NOAH System Support Issue: Conflict with SQL 2005 Express SP3 and

Windows XP SP2.

Problem

While installing NOAH System 3.7 on Windows XP SP2, the machine runs into

a loop of starting up and shutting down during the prerequisite installation or comes up with a blue screen.

In rare cases conflicts have been reported with Microsoft SQL 2005 Express

SP3 and Windows XP SP2. In the middle of the NOAH System 3.7 installation or after the reboot, the machine runs into a loop of starting up and

shutting down. When powering down and restarting the machine comes up with a blue screen.

If consulted before an upgrade to NOAH System 3.7 HIMSA recommends

HIMSA Support Bulletin - April 2010

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15 April 2010

updating to Windows XP SP3.

Solution

If presented with the reboot loop or blue screen, use the procedure below to solve the problem:

1. If you are able to launch Windows normally run Windows Updates and install Service Pack 3 for Windows XP. The update to XP SP3 may take as long as 30 minutes.

2. If you are not able to log into Windows normally restart your computer and start pressing the F8 key on your keyboard. From the options below

choose “Last known good configuration”.

3. Once logged into Windows you can run Windows Updates and install Service Pack 3 for Windows XP.

4. Once the Service Pack has been applied you can restart the installation of NOAH System 3.7.