13995102

ISSN 2410-5198 IUGJEBS

The Mediating Role of Perceived Organizational Support in

the Relationship between Organizational Justice and Organizational

Citizenship Behavior (Applied Study of the Interior Ministry - the Civil

Part of the Gaza Strip)

Abstract This study aimed to identify the organizational citizenship behavior level, to measure the level of

organizational justice, to examine the relationship between organizational justice and organizational

citizenship behavior. Moreover, it aimed to investigate the role of perceived organizational support as a

mediating variable in the relationship between organizational justice and organizational citizenship behavior.

To achieve these objectives, a measurement tool was developed based on previous studies. A sample of (240)

employees working in Ministry of Interior in Gaza Strip were selected by using simple random sample. The

number of received questionnaires was (210) which represents (32.8%) of the entire population of the study.

The study found the level of organizational justice among the employees to be moderate and the level of

organizational citizenship behavior was high. The study also revealed significant positive relationship between

organizational justice and organizational citizenship behavior. Additionally, the study found that

organizational support partially mediated the relationship between (distributive and Interactional Justice) and

organizational citizenship behavior, and fully mediated the relationship between procedural justice and

organizational citizenship behavior. Finally, the study recommended enhancing employees' perception of the

*

Mahabnt@hotmail.com

IUGJEBS 23(2) (2015) 13-95

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organizational Justice especially interactional Justice and also including organizational citizenship behaviors in

performance evaluations systems.

Keywords: Organizational justice, Organizational Support, Organizational Citizenship Behavior.

Singh & Singh, 2010

Tepper, Lockhart & Hoobler, 2001

Noruzy et al.,

IUGJEBS 23(2) (2015) 31-59

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Karriker & Williams, 2009 ;Young, 2010

Zoubi

Mediator

Variable

Mediator

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H1

H1a

H1b

H1c

H2

H2a

H2b

H2c

Independent

Dependent

Mediator

IUGJEBS 23(2) (2015) 31-59

19

3

- -

2012.

1-19

25-20

45-26

1977.

IUGJEBS 23(2) (2015) 13-95

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Katz, 1964

Farah et al., 2004Organ, 1990

Lambert, 2006

Greenberg, 2011

Podsakoff et. al., 2000 2003

Polat, 2009

3

3

1

3

9

IUGJEBS 23(2) (2015) 31-59

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Ortiz, 1999)Equity theory

Newstrom & Davis,

1993

.(Till & Karren, 2011Byars & Rue, 1997

Saale

& Moore,1993

2006

Rego & Cunha, 2006

Distributive Justice

Neifoff & Moorman

1993Procedural

Justice

Interactional Justice

(Neifoff & Moorman 1993)

Blakely et al., 2005

Interpersonal Justice

Informational Justice

IUGJEBS 23(2) (2015) 13-95

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Social Exchange) Benefits)

Exchange

Eisenberger

.

Rhoades & Eisenberger, 2002

.

Cropanzano & Mitchell, 2005

Eisenberger et al., 1990)

Eisenberger, et al., 1997.

Eisenberger et al., 1997

2012

(Netemeyer et al., 1997)

Ahmadi et al, 201173

IUGJEBS 23(2) (2015) 31-59

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Nadiri

& Tanova, 2010

Chiaburu & lim, 2008120

Messer & White, 2006

138

Blakely, et al., 2005

Moormam, 1991 ; Chegini, 20092012

Ambrose & chminke,2003

Moorman et al., 1998

2000

Wayne et al., 1997

2013

Chen & Chiu, 2008

Wayne et al., 2002

Loi et al., 2006

Moormen et al., 1998

IUGJEBS 23(2) (2015) 13-95

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2010 ;

2007;2004

2012 ;Nadiri & Tanova, 2010 ;

2012 chiaburu & ; Lim , 2008;Karriker & Williams, 2009;Young, 2010

Moormen et

al., 1998Noruzy et al., 2011

Mediator

Individual

639

240

Krejcie and Morgan, 1970

Sekaran, 200337.5

21087.5%

8

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20231.6%

(%)

81.7 165

18.3 37

48.0 97 29-18

33.1 67 39-30

12.9 26 49-40

06.0 12 60-50

17.8 36

67.8 137

14.4 29

17.8 36 6

28.8 58 15-7

53.4 108 15

26.7 54

73.3 148

1

%81.718.3%

2012

6%

85.0%

2005

617.8%1528.8%

73.3%

26.7

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19

Niehof & Moorman, 19936

Eisenberger et al., 1986

20)

Organ, 1990

25

(0.7)

p<0.05

Content Validity

Construct Validity(Factor Analysis)

(Principle Component

VarimaxFactor LoadingIgbaria, Iivari &

Maragahh, 19950.50

IUGJEBS 23(2) (2015) 31-59

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KMO

60%Berlet

0.05

2

KMO

3 0.908 65% 19

1

5

- 5

2 9

1 0.814 53% 6

4 0.859 68% 20

1

5

1 4

- 3

2 5

- 3

2KMO

0.60

Berlet0.50

50%

Tabachnick & Fidell, 2007850%

3750%

30.940–0.783

0.7Hair et al., 2010

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1

0.820

0.783

0.831

0.804

0.940

0.937

0.898

0.884

0.826

0.862

0.813

4Pearson

11Cohen,1992

r

0.1 - 0.29r0.30 - 0.49

r0.50

4

5 4 3 2 1

1

1 0.700**

1 0.629** 0.584**

1 0.411** 0.446** 0.533**

1 0.551** 0.326* 0.352** 0.430**

Note: **P<0.01, and *P<0.05

SPSS.14

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Hair et al., 20105Skewness &

Kurtosis(±1.96, ± 2.58

scatter plot

VIF100.05

Multicollinearity

Durbin-Watson

1.4922.1761.8011.5 and 2.5

(Coakes et al., 2006)

2

0.66 1.53 -0.23 -0.68

0.76 1.68 -0.27 -0.49

0.83 1.27 -0.89 -0.28

-0.66 -0.02

-0.27 -0.66

64.12

0.351Hair et al.,

20104.204.17

4.144.074.02

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6

0.83 3.86

0.79 3.78

0.88 3.21

0.65 3.61

0.35 4.12

0.62 3.79

6

3.613.86

3.783.21

1

H1a

(7) 9.335 1.96

.(0.01) R0.430

Cohen ,1992r=0.30

to 0.49R²(18.5%)

F87.440.01

H1a

IUGJEBS 23(2) (2015) 31-59

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7

Durbin

Watson

F-

value Sig.F t Sig R

Adj.

R² R²

1.801 87.44 ** 9.335 ** 0.430 0.181 0.185

2.176 45.11 ** 6.376 ** 0.352 0.122 0.124

1.492 62.51 * 8.116 * 0.326 0.103 0.106

**p<0.01, *p<0.05

H1b (7)

6.376 1.96 0.01

RR²0.3520.124adj.R²

12%)

F45.110.01

0.352

H1b

H1c (7)

8.116 1.96 .(0.05)

R²0.3260.106

adj.R²(10.6%)

0.326

F

62.510.05

H1c

H1

Baron & Kenny, 1986

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Perfect Mediation

Partial Mediation)

8

Sig. F- F value Sig t β R²

** 120.53 ** 11.35 0.533 0.284

** 160.41 ** 10.49 0.551 0.303

** 87.44 ** 9.335 0.430 0.185

** 98.12 ** 3.882 0.190 0.329

** 8.809 0.438

**p<0.01, *p<0.05

8H2a

Beta = 0.533,

t=11.35, sig=0.010.284(28%

Beta = 0.551, t=10.49, sig=0.01)R²

(30.3%

0.1850.01

Beta = 0.430, t= 9.335, sig=0.01)

Beta = 0.190)0.1850.329

0.01(F14.4%

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Partial Mediation

H2a

9

Sig. F- F

value Sig t β R²

** 113.60 ** 9.866 0.446 0.199

** 160.41 ** 10.49 0.551 0.303

** 54. 11 ** 6.376 0.352 0.124

89.224 17.83 0.133 0.317

** 8.441 0.495

**p<0.01, *p<0.05

9H2b

Beta =

0.446, t=9.866, sig=0.010.19920%)

Beta = 0.551, t=10.49, sig=0.01)

30.3%

0.1240.01)

Beta = 0.352, t= 6.376, sig=0.01)

Beta = 0.133)0.1240.317

19.3%

F

Full Mediation

H2b

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Sig. F- F value Sig t β R²

* 88.177 * 3.210 0.411 0.169

** 160.41 ** 10.49 0.551 0.303

** 62.51 * 8.116 0.326 0.106

** 68.70 ** 4.094 0.123 0.293

** 13.99 0.418

**p<0.01, *p<0.05

10H2c

10

Beta = 0.411, t=3.210, sig=0.050.169

(17%)

Beta = 0.551, t=10.49, sig=0.01)

(30.3%

0.106Beta = 0.326,

t= 8.116, sig=0.05)

Beta = 0.123, t=4.094, sig=0.01)R²0.1060.293

0.01F18.7%

H2c

H2

4.12

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2012;

2010;2007;(Yilmaz & Tasdan, 2009

2003; 2008

1997

3.61

3.21

2010;2007

Blakely et al., 2005 ; Young, 2010;

yilmaz & Tasdan, 2009; 20102009;

2004;2012

Ishak

& Alam, 2009

18.5%

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Nadiri &Tanova, 2010

10.6%

Fassina, Jones & Uggerstev

(Rhoades &

Eisenberger, 2002)

Wayne et al., 2002; Liu,

2009

Moorman

et al., 1998; Henry, 2007 ;Noruzy et al., 2011

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- 3.61

- 3.21

-

-

- 3.79

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18.1%12.2%

10.3%

Mediator

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.

.

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