The Multi Cloud Journey - NTT Com ICT Solutions › assets › PDFs › DSS-NTT-Multi-Cloud-Presen… · DSS Multi Cloud Journey 13 Australian Government Digital Transformation Strategy

The Multi Cloud Journey

GLOBAL OFFICES? WE’VE GOT THE COVERAGE

Presence in69 countries

242,000employees

Offices in42 countries|regions – 120 cities

LargestDC provider

Network coverage in 196 countries|regions

140data centres

LargestISP in Asia

2nd LargestISP globally

LOCAL EXPERTISE TO SUPPORT YOU

200employees in country

1,000local customers

Local 24 by 7support

Data Centres & Cloudin Melbourne, Sydney, Canberra

Domestic & Global Network

Invested over $130min Australia in last 5 years

NTT ICT OFFERS A FULL RANGE OF SERVICES

DATA CENTRESERVICES

CLOUD

MANAGEDSERVICES

INFRA-STRUCTURE

SECURITY NETWORK

ITTRANSITION

DATA CENTRESERVICES

CLOUD

SECURITY NETWORK

ITTRANSITION

LEVERAGE THE CLOUD SERVICES YOU NEED

LEVERAGE THE NTT MULTI-CLOUD

NTT ICT provides secure, high performance access to local and global clouds from CDC

Tom TrobeCloud Automation

IT Operations Branch

Department of Social Services

The Multi Cloud JourneyFor a Federal

Government Agency

Multi Cloud JourneyDepartment of Social ServicesDecember 2016

What is the Department of Social Services?

DSS Multi Cloud Journey 10

OUR VISION

Improving the lifetime wellbeing of people and families in Australia

OUR MISSION

To be Australia’s pre-eminent social policy agency

What is DSS?


» $112.4 billion paid to people unable to fully support themselves» Over 1 million older people received Aged Care Sector services

» 235,349 people with disability were helped to improve their capacity to work

» $115 million delivered to fund frontline homelessness services» Australian families and children were assisted on more than

2.7 million occasions through access to government supports and services

» 1.6 million children have benefited from our child care programmes

KEY STATISTICS

Organisational (2014-2015)

» 700 IT staff (200 in IT Operations)

» 5,500 Virtual Machines managed (Mixed OS – Linux & Windows)

» 140 sites around Australia

» 4,000 end user devices

IT Specific(DSS, Department of Health, PM & C, Indigenous Affairs & Department of Education)

Multi Cloud Journey


Why and when

Internal organisational analysis and change

First jump into the cloud

Multi cloud jump

1234

Why and When


Australian Government Digital Transformation StrategyAustralian Government Cloud Computing PolicyInitiative started early 2014 to support a programme of work that was building a shared service for the Federal Gov.» Cloud (and automation) was seen as a key building block to achieve the

outcome to successfully deliver a shared service

Organisation change to support the goal» Created the “Cloud Automation” team as part of a project, and now transitioned

into a BAU team (currently team size of 20)

OPEX funding model

1

Australian GovernmentCloud Computing Policy


The Australian Government will reduce the cost of government ICT by eliminating duplication and fragmentation and will lead by example in using cloud services to reduce costs, lift productivity and develop better services

1

Goal Statement

Non-corporate commonwealth entities are required to use cloud services for new ICT services and when replacing any existing ICT services, whenever the cloud services:» are fit for purpose;

» offer the best value for money, as defined by the Commonwealth Procurement Rules; and

» provide adequate management of risk to information and ICT assets as defined by the Protective Security Policy Framework;

Internal organisationalanalysis and change


Issues with provisioning» Project focused – projects managed siloed technical teams

– Ineffective and inefficient practices

» Timeliness for builds

Configuration drift impacting SDLC and adding risk to releases» Perpetual environments (Development, Test & Production)» Accumulating technical debt

2

Landscape pre-cloud (and automation)

Projects Managed Technical Teams


2

WindowsServer OS

PROJECTS

LinuxServer OS

DirectoryService

Database ProcessingCapacity

Virtualisation SAN IP NetworkConnectivity

Firewall BackupLoadBalancer

Internal organisational analysisand change


Service oriented model» Standardised function

Standardised service offering» Organisational driven, not project

Consolidated technical management» Reduced technical management overhead» Reduced licensing overhead

2

Goal – Cloud (Services) Computing Model

Reference Model


2

Service Oriented Model


2

Architecture

DBaaS Offerings

Ora

cle

Da

tab

ase

MS

SQ

L D

ata

ba

se

SaaS Offerings

AC

G G

ran

ts C

RM

Gra

nts

Ma

na

ge

me

nt

IaaS Offerings

Win

do

ws

Se

rve

r O

S

Lin

ux

Se

rve

r O

S

PaaS Offerings

Ora

cle

Sie

be

l

Fu

sio

n M

idd

lew

are

Consumes Standard Service Offerings

Project

Technology Component Providers

Provides capabilities

Operating Systems

Databases

Directory Services

Network Services

Backup

SAN

Processing capacity

Virtualisation

Middleware

Applications

Access, Authentication & Audit

Data Protection

Capacity Requirement

Network Requirement

2D

SSFu

ture

Sta

te

Infr

astr

uctu

re 2

016

Jump into The Cloud


Initially built private cloud capability» On premises

» Organisational change

Extended to NTT Private Cloud» Seamless extension

» Joint discovery between DSS and NTT

– IaaS and DBaaS

Extending to Oracle Cloud (IaaS & PaaS)» Integrating consolidated systems and automation to generic cloud offering

3

DSS Multi Cloud


4

Identified Challenges


4

Business process change» Project environment management

Cultural change» Process automation

Organisational change» Team changes to accommodate automation

Lessons Learned


4

Internal governance on automated service offerings» Controlling change after standardisation

Greater analysis on the nature of cloud offerings» Private and public

Cloud Automation Achievements


System provisioning reduced from 920 hours of effort to 32 hoursApproximately 10% of system workload located with cloud provider (NTT) – plan to increasePositioned cloud capability to allow continued growthImproved security with non-perpetual environmentsCreating technical wealth

4

Thank YouTom TrobeCloud AutomationDepartment of Social Services

Documents

The Multi Cloud Journey - NTT Com ICT Solutions › assets › PDFs › DSS-NTT-Multi-Cloud-Presen… · DSS Multi Cloud Journey 13 Australian Government Digital Transformation Strategy