The Multiple Roles of aCompany Officer

•Presentation provided by the Volusia County Fire Chief’s Training Committee

OHT MR.1

OHT MR.2

OBJECTIVESOBJECTIVES

The participants will:

• Identify typical multiple roles and responsibilities of a CO.

• Prepare a personal role-set analysis.

• Identify four levels of accountability ..

OHT MR.3

OBJECTIVES (cont'd)

•Identify possible sources of role conflict for the CO.

•Develop and apply a balancing strategy for resolving role conflicts.

•Recognize the importance of the CO serving as a role model for his/her subordinates.

OHT MR.4

ROLEROLE

A set of expected behaviors that characterize your part in a particular situation..

OHT MR.5

ROLE EXPECTATIONROLE EXPECTATION

How you are expected to act within a How you are expected to act within a specific rolespecific role

OHT MR.6

Your role-set analysis

ME

What roles do you play each day?

OHT MR.7

HYPOTHETICAL ROLE SET OF A HYPOTHETICAL ROLE SET OF A FIRE OFFICERFIRE OFFICER

ConsultantConsultant

InstructorInstructorCivic Board MemberCivic Board Member

Mechanic or Carpenter Mechanic or Carpenter

Church Church MemberMember

Home OwnerHome Owner StudentStudent

GolferGolfer

Son or DaughterSon or DaughterParentParent

Fire OfficerFire Officer

Subordinate of Subordinate of Shift Cmdr. Shift Cmdr.

SpouseSpouse MEME

QUALITIES OF A GOOD ROLE MODEL•Enthusiasm•Initiative•Self-discipline•Courage•Integrity

•Loyalty•Good judgment

•Empathy•Discretion•Desire for self-improvement

OHT MR.8

LIAISON

OHT MR.9

"REMEMBER, YOUR SUBORDINATES ARE WATCHING YOU!"

(YOU ARE A ROLE MODEL)

OHT MR.10

OHT MR.11

MONITOR

DISSEMINATOROHT MR.

12

SPOKESPERSON

OHT MR.13

DISTURBANCE HANDLER

OHT MR.14

CHARACTERISTICS OF PEOPLE WHO HANDLE ROLE CONFLICT WELL

•Take initiative•Are confident•Display social poise•Desire to associate•Desire achievement and power

•Reach their own conclusions

OHT MR.15

CHARACTERISTICS OF PEOPLE WHO HANDLE ROLE CONFLICT WELL (cont'd)

•Attain rewards from success•Give priority to planning•Lack excessive feelings of pressure

•Agree with department policies

OHT MR.16

ATTITUDE

A definition:One's state of mind or how you feel about your leadership role.

"Your attitude is showing."

OHT MR.17

BEHAVIOROHT MR.

18

SELF-

SELF-DISCIPLINE

DISCIPLINE

EXERCISE EXERCISE

MODERATION &

MODERATION &

DISCRETION

DISCRETION

REMEMBER YOU

REMEMBER YOU REPRESENT THE

REPRESENT THE DEPARTMENT

DEPARTMENT

CONTROL CONTROL

EMOTIONSEMOTIONS

NEGOTIATOROHT MR.

19

DEMEANOR

OHT MR.20

ATTITUDEATTITUDE

+ BEHAVIOR+ BEHAVIOR

+ COMMUNICATION SKILLS+ COMMUNICATION SKILLS

= DEMEANOR= DEMEANOR

LEADERSHIP ROLE FUNCTIONS

•Things the organization expects you to do (additional information will be discussed)

•Critical behaviors•When discrepancy arise how will you present them to your supervisor and/or subordinates?

OHT MR.21

RESOURCE ALLOCATOR

OHT MR.22

SUMMARY•CO must manage multiple roles•Role conflicts are inevitable•Balancing strategies must be developed

•Accountability is critical•The CO is a role model

OHT MR.23