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The National TelehealthWebinar Series
Thursday, Jan 18th, 2018
Presented byThe National Consortium ofTelehealth Resource Centers
Webinar Tips & Notes
• Your phone &/or computer microphone has been muted
• Time is reserved at the end for Q&A
• Please fill out the post-webinar survey
• Webinar is being recorded
• Recordings will be posted to our YouTube Channel https://www.youtube.com/channel/UCOzpvd1OZ221AWBSF3QK-yg
Nemours: Anytime, Anywhere!
Presenter(s)
Lloyd Sirmons, SETRC Director
Natalina Zisa, Telemedicine Operations Manager Nemours Children’s
Health System
Objectives
• Overview of the Nemours Children’s Health System and its Telehealth Program
• Showcasing Nemours’ telehealth integration into operations and its emphasis on the patient experience
• Sharing some strategies used in a state with no reimbursement
Natalina Zisa, MPH, MT
Telemedicine Operations Manager
Digital technologies that consumers embrace and value
to manage their children’s health
Nemours Anytime, Anywhere
Wilmington, Delaware
Orlando, Florida
Nemours at a Glance
Nonprofit devoted to children’s health,
providing care, research, and education
Enduring legacy of Alfred I. duPont
Patient care by the numbers:
Patients/1.3 million annual encounters
Trainees annually
Residents, fellows & students
Employed physicians
Researchers
Pediatric care locations in five states
Specialties and subspecialties
Employed hospitalists
Collaborating hospitals
410,000
3,800
1,600
724
228
60
42
40
19
Nemours.org
Our aim is to expand a more accessible continuum of
care within our communities in order to be a more
proactive partner in guiding and empowering parents
throughout their children’s development.
Anytime, Anywhere
10
• Strategically aligning our consumer-facing
digital properties
• Expand access channels and digital health
capabilities
• Invest in Nemours’ brand to increase consumer
preference• Establish commodity services
Center for Health Delivery Innovation
MyNemours Nemours
(Nemours Link)
Reading Brightstart! KidsHealth (KH in the
Classroom)
CareConnect
Nemours Consumer Digital PropertiesMerged Under Corporate Services Umbrella (CHDI)
Center for Health Delivery Innovation
KidsHealth® from Nemours
260 million+ visits annually to KidsHealth.org
# 1 licensor of pediatric health education to
200+ hospitals and health systems
Largest library of pediatric videos, including the
animated How The Body Works series for kids
KidsHealth.org
Helping parents with practical guidance in
plain language
Preventative, acute and chronic issues
Simple instructions
Informative illustrations
Distributed by clinicians via the EHR
Created exclusively for pediatrics
Center for Health Delivery Innovation
Nemours Reading BrightStart! Putting children on the road to reading success
Online program to identify and teach young children
at risk for reading failure
Now, with our proprietary online screener, parents can
accurately evaluate their child’s reading readiness –
allowing us to identify and intervene with every child
Parents can choose to utilize our telemedicine portal to
connect with a Nemours Literacy Counselors to review
their child’s scores and discuss the Literacy plan
ReadingBrightStart.org
Nemours Prevention &
Population Health
23 states impacting 1,000,000+
children
Childhood obesity
Asthma management
Center for Health Delivery Innovation
Nemours CareConnect
Clinician-to-Partner Facility
Clinician-to-Family
24/7 On-Demand Visits (DTC)
Store & Forward Reads
Multi-use telehealth platform
24/7 On-demand Urgent Care
• Board certified Nemours employed Pediatricians
• 6 States (FL, GA, MD , DE, PA & NJ)
• Real-time eligibility with Payers (Medicaid and Private)
• Records sent to Patient + PCP
• Education information, KidsHealth
• School Based Telemedicine
• Discharge/Follow Up Visits
• 64% of visits, avoided UC/ER
• 97% patient satisfaction
Nemours CareConnect in Schools Better and faster access to care, meeting
(keeping) children where they are – in schools
Use of peripheral devices (Tytocare/Cart)
Invite parent feature
Notes sent to parent and PCP, continuity of care
Return to classroom rate is higher and sooner
Less absenteeism for students, parents and
siblings
Cost saving by focusing on prevention and early
intervention
Overcoming a State with no Reimbursement
Fee For Service models
Grants/Donations
Using Telemedicine for non-Billable Visits
Working with Medicaid and Commercial Payors
Partnership with other Health Systems
Government Relations both State and Federal Level
Focusing on Awareness and Education
Patience, Flexibility, Creativity and more Patience…
Multistate Program Learnings
Pilots, Concepts and Near Future…
Tytocare & Remote Monitoring Devices Pilots
Nemours Asthma AppNemours.org MyNemours
KidsHealth.orgNemours
CareConnect
Reading BrightStart
Nemours
Launched Nov 3rd, 2017
For Families: Improve
control, Remove friction
For Clinicians: Support
patient care, Improve
patient visibility in between
visits
Thoughts?
The National Telehealth Webinar Series
3rd Thursday of every month
Next Webinar:
Telehealth Topic: TBA
Presenter: TBA
Date: Thursday, February 15th, 2018
Times: 9:00AM HST, 10:00AM AKST, 11:00AM PST, 12:00PM MST, 1:00PM CST, 2:00PM EST
Your opinion of this webinar is valuable to us.
Please participate in this brief perception survey:
https://www.surveymonkey.com/r/76DZSMP
TRC activity is supported by grants from the Office for the Advancement of Telehealth, Federal Office of Rural Health Policy, Health Resources and Services Administration, DHHS
