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The Ohio State University
Merlot International Conference, July 26, 2005
Switching SystemsManaging the CMS Transition
Joanne DehoneyDirector, eLearning
The Ohio State University
Switching SystemsManaging the CMS Transition
Joanne DehoneyDirector, eLearning
The Ohio State University
The Ohio State University
BackgroundBackground
• WebCT Campus Edition v3.8– Multiple instances in use since 1998
• Courses increasing at 25% per year; 75% of OSU students have accounts (40,000+)
• Detailed CMS evaluation and testing process (2003-2004)
• Executive Sponsors unanimously agreed to implement Desire2Learn, aka “Carmen” (Spring 2004)
The Ohio State University
Carmen Project ObjectivesCarmen Project Objectives• Implement mission-critical, enterprise
application• Establish appropriate policies• Enable adoption• Ensure secure access to data• Provide high system availability• Consolidate authoritative data and
functions• Convert courses• Train and support users
The Ohio State University
Project ScopeProject Scope
• System implementation– Desire2Learn Learning Platform– Desire2Learn Learning Object
Repository• WebCt course conversions from
four servers; ~1800 instructors• Integration with Libraries;
streaming media services• Support model for non-traditional
courses
The Ohio State University
8/04 9/04 10/04 11/04 12/04 1/05 2/05 3/05 4/05 5/05 6/05 7/05 8/05 9/05 10/05 11/05 12/05 1/06 2/06 3/06 4/06 5/06 6/06
On-going Carmen Production Support
Autumn ‘04 Spring ‘05
Carmen Implementation Project - Milestone Timeline
Prepared by: E.J. Shaffer, January 3, 2005)
Winter ‘05 Summer ‘05
Autumn ‘05 Spring ‘06Winter ‘06 Sum...
Project Start-up
Build & Test Production Environments
Prepare for Pilot
Conduct Pilot
Convert forAutumn ‘05
Train forSummer ‘05
Train forAutumn ‘05
Train forWinter ‘06
Convert forWinter ‘06
Convert forSpring ‘06
Train forSpring ‘06
Academic Calendar60 New 100 New
100 Convert60 New
300 Convert20 New
300 Convert
Train forSummer ‘06
Convert forSummer ‘06
Develop User Documentation & Training
15 Faculty
The Ohio State University
Project DirectorE.J. Shaffer
Communications
End-UserSupport
Kevin Balogh
Carmen Course Management System ProjectOrganizational Model
Final v1.1 (1/6/05)
User/StakeholderAdvisory
Diane Dagefoerde
Executive SponsorsIlee RhimesBill Shkurti
Barbara Snyder
Policy/ProcedureAdvisoryBob Kalal
Steering CommitteeSusan Kroll
Susan MetrosBrad MyersMike Veres
Project QAReview
Rick Termeer
FacultySupport & Dev
TBD
FunctionalArchitectureKelvin Trefz
Product StrategyAdvisory
John Ellinger
SystemTesting
Joe Damico
Executive AdvisorsCarole AndersonDavid Andrews
Richard FreemanJoan HerbersBill McDonald
Project Advisory Committees
Functional GroupJoanne Dehoney
Technical GroupDanny Williams
UserDocumentation
Tom Stone
ConversionBryce Bate
IntegrationNick Terrible
TechnicalArchitecture
Dan Goodman
Desire2Learn(Vendor) Team
D2L ExecutiveSponsor
John Baker
D2LConsultants
D2L ProjectManager
Gosia Garus
Admin SupportTeri Ryan
Project TrackingReena Chaba
Project Office
End User Relations
Joanne Dehoney &Vicky Getis
Project Teams
ConfigurationManagementConsultant
Scott Johnson
Project OversightJoanne Dehoney
John EllingerDiane OwensRick Termeer
CIO, Provost, Sr. VP for Business & Finance
Deans
Deputy CIO’s; Associate Vice Provost, Health Sciences; Registrar
Directors within CIO org
Dana Frigula
Assoc Director, OITDirector, eLearning
Manager, Help Desk
Beck Andre
The Ohio State University
Project ObservationsProject Observations• Successes
– Software course conversion– Help system– Informational / Support Website
• Challenges– Vendor management– Best use of advisory boards– Internal: working well across tech organization
• Do differently– Firm up software lifecycle management in contract– Advisory groups: better definition?
• Effective Communications– Quarterly updates to Executive Advisors and Sponsors– Emails to WebCT users: meticulously drafted– “Curious About Carmen” seminar– Get-togethers - with food - for campus faculty support
The Ohio State University
For More InformationFor More Information
http://telr.osu.edu/carmen
