The Overseas Engineering Installation Flow 20041109

Targets for the Engineering

Target for LearningKnow the working process of the Engineering Survey and Design. Master the working process and precautions of the Engineering Implementation.Through discussing the cases to be able to independently accomplish the deployment.After learning this course, you shall:

ContentsChapter 1 Background KnowledgeChapter 2 Service Flows

Chapter 1 Background Knowledge

Introduction to the Contract FulfillmentEngineering ClassesEngineering Survey and Design

Introduction to the Contract FulfillmentSurveyNegotiationReviewSigning contractSecond check on the installation environmentCooperationDeliveryDesignProductionFinal acceptanceTrial runQuality inspectionPreliminary acceptancecutoverSoftware debuggingHardware installationPreparationKickoffUnpacking and inspection

Engineering ClassesMajor project:Category A/B/COther projectsCommon project:

Project Category Rating Table

Document Title:Project Category Rating TableSecurity Level:Internal

Project Category Rating Table

Project NamePrepared by (to be printed)Approved by (to be written)Preparation Date

OwnerTotal Score:0Arithmetic Category:NormalResult

(category rating rules: 24 points or below, Normal; 25-34 points, category C; 35-44 points, category C or category B, 45-54 points, category B; 55-64 points, category B or category A; 65 points or above, category A)

CharacteristicsRating (1 for Yes and 0 for No in the corresponding blank)

LowerlowMediumhighHigher

1. Project Amount (in RMB/USD, total revenue)Less than 10,000,000(1 points)10,000,000-40,000,000 (5 points)40,000,000-160,000,000 (10 points)160,000,000-600,000,000 (18 points)More than 600,000,000 (25 points)0

2. Strategic PositionLow. For example, important/large office capacity expansion (2 points)Quite low. For example, product commercial application for the first time in an important city (4 points)Medium. For example, province-level market admittance or various important pilots admittance (6 points)High. For example, product market admittance or as a leading operator, its product commercial application for the first time in a common country (8 points)Very high. For example, product market admittance or as a leading operator, its product commercial application for the first time in a key country (10 points)0

3. Network PenetrationLocal in-net (1 points)Involving 2-5 local networks (2 points)Involving the network of the provincial capital or more than 6 local networks (3 points)Inter-province network 4 points)International Office/international backbone) 5 points)0

4. Technical MaturityVery high (0 points)High (2 points)Medium (6 points)Low (10 points)Very low (15 points)0

5. General Risks (scope, legal, cost, contractual terms, supplier factors etc.)Very low (0 points)Low (2 points)Medium (4 points)High (8 points)Very high (10 points)0

6. Service Amount for External Auxiliary Activities and Auxiliary Equipment (in RMB)Less than 500,000 (1 points)500,000 to 1,000,000 (2 points)1,000,000 to (6 points)10,000,000 to 40,000,000 (10 points)More than 40,000,000 (15 points)0

0

7. Amount of ExternalTurnkey Auxiliary Equipment (in RMB)0 (0 points)Less than 1,000,000 (2 points)1,000,000-40,000,000 (3 points)40,000,000 to 200,000,000 (4 points)More than 200,000,000 (5 points)0

8. Schedule Shortening RequirementNo (0 points)Delivery period shortened by more than 50% (2 points)Working Period shortened by more than 50% 3 points)Both delivery period and working period shortened by more than 50% (4 points)Total project implementation period is shortened by more than 50% (5 points)0

9. Number of Representative Offices Involved1 (0 points)2-5 (2 points)6-10 (3 points)11-15 (4 points)More than 16 (5 points)0

10. Number of Product Lines Involved1 (0 points)2 (2 points)3 (3 points)4 (4 points)More than 5 (5 points)0

Remarks:1. Fill in 1 in the corresponding blank for Yes, indicating the project meets the listed conditions, and 0 for No.

2. The item of "Technical Maturity" refers to the maturity of the main products used in the project, such as the earlier application on the network, the workload of the R&D personnel for the project, the technology complexity in the project, etc.

3. The item of "General Risks" refers to the risks aroused by project scope, political and economic risks, risks of the relevant laws & regulations, delivery period, payment, penalty, work interface, and so on in the located country, project cost risk, procurement risk, etc.

4. The item of "Service Amount for External Auxiliary Engineering and Auxiliary Equipment (in RMB)" refers to the amount of the external auxiliary engineering plus the engineering service amount of the external auxiliary equipment, excluding the amount of the external auxiliary equipment.(auxiliary)

5. The item of "Amount of ExternalTurnkey Auxiliary Equipment (in RMB)" refers to the amount of the external auxiliary equipment in the Turnkey project, excluding the service amount of the equipment.

6. In the item of "Number of Representative Offices Involved", by Involved, here we mean that to call the resources of the representative office for the project; by Representative Office, here we mean the domestic category B representative office/regional office in the province, and by overseas office, we mean the independent representative office set by Huawei in a certain country or in the category B administration area of this country.

7. The item of "Number of Product Lines Involved" refers to the number of product lines involved for the main equipment, excluding the such equipment as low-end router for network management.

8. You can attach a brief description of the project for a more correct rating on the project.

&LTemplate Version:V2.0&CConfidential Information of Huawei. No Spreading without Permission&RPage&P of &N

Introduction to Non-Turnkey Engineering Survey-1How does the Survey Engineer Operate?

AcceptTask

Survey coordination meetingPrepareSurvey on siteThe survey engineer accepts the arrangement of the product manager of the Technical Service Department in the Representation Office.

Survey according to the planning report, Survey Operation Guideline and environment inspection requirements, and output relevant documents. Clarify this survey target and; survey contents and schedule; confirmation method for the survey results. Prepare the UserPreparation Guideto the EngineeringInstallation, Installation Environment Checking Form, On-site Survey Report, Onsite Survey Operation Guideline. Role: Provides basis for delivery, engineering design and installation.

Introduction to non-Turnkey Engineering Survey - 2Site Survey ReportThe users signature for confirmationThe document is sent to the Survey Review Engineer of the Regional Division.Installation Environment Checking FormThe users signature for confirmationThe document is sent to the Survey Review Engineer of the Regional Division.Fill in the Contract Problem Feedback Form for any problem in the contract. Feed it back to the Office Sales Engineer, Local Technical Support Head and Engineering Planning and Design Manager of the Regional Division. Contract Problem Feedback FormThe survey outputs :

Engineering DesignThe system design engineer designs according to the contract and survey report and provides the Engineering Document to the engineering supervisor before commissioning.

ReferencesGuide to the Survey and Design of Overseas Non-turnkey Project Guide to Overseas Turnkey Project Survey and Design (Pre-bidding Phase) Guide to Overseas Turnkey Project Survey and Design (Post-bidding Phase)

QuestionWhy should the survey and design be performed before the production?

AnswerQ: Why should the survey and design be performed before the production?A: The production requires the relevant survey data. Otherwise, the delivered devices may not meet the actual requirement.

SummaryThis section introduces the background knowledge, including the contract fulfillment process, engineering survey and design and major project classification.

ContentsChapter 1 Relevant KnowledgeChapter 2 Service Flows

Flow RolesInstalls the hardware to comply with the engineering specifications.Reports the installation quality and process to the supervisor. Hardware Engineer

Flow RolesSenior SupervisorTakes charge of the engineering software quality inspection for this product.Handles the problems from the supervisor in the installation. Traces to solve the technology problems of this product. Takes charge of the engineering quality inspection for this product.Handles the hardware problems in the installation.

Hardware Supervisor

Flow RolesAppoint the supervisor for the general engineering and manage the general project for this product.Take charge of the technology support and solve the technology problems of this product. Cooperate to the allocation of the installation resources of this product.Review and archive the engineering documents. Transmit the contract information and engineering management information.Product ManagerCustomize the installation plan, monitor the engineering service and monitor the engineering quality inspection plan. Regional Engineering Manager

Chapter 2 Project Implementation FlowSection 1 Project Preparation Section 2 Hardware Installation Section 3 Software Debugging Section 4 Preliminary Acceptance Section 5 CutoverSection 6 Final Acceptance

DiscussionWhat will you prepare if you are appointed as the engineering supervisor of a project?

Engineering Preparation1) The supervisor checks the following contents when preparing for engineering:Contract information (product configuration)Goods informationOn-site Survey ReportInstallation Environment Checking FormCustomer information Engineering Document

Engineering PreparationThe product manager of the local office deliver the following information to the engineering manager of the cooperative company (if any): Contract informationGoods informationOn-site Survey ReportInstallation Environment Checking FormEngineering DocumentCustomer information

Engineering Preparation2) If the engineering involves capacity expansion, the supervisor should:Consult the original Customer Equipments Archive and master the running equipment information. For cooperative engineering, the product manager transfers the Customer Equipments Archive to the contact person of the cooperator.

Engineering Preparation3) Make implementation scheme:The product manager and project manager decide whether the engineering supervisor needs to prepare an Engineering Implementation Scheme according to actual engineering status. The engineering supervisor can summon relevant personnel to hold an internal coordination meeting before engineering commencement. The Engineering Implementation Scheme is reviewed by engineering management personnel of the cooperator, and is monitored by the product manager or project manager.

Engineering Commencement confirmationThe engineering supervisor judges whether the engineering can be commenced according to the engineering preparation status by checking the following items: 1) Whether the device room has met the installation requirements.2) Whether mains supply, DC power, power distribution rack, and ground wires are prepared.For details, see the Installation Environment Checking Form.

Judging whether Engineering Commencement is Well PreparedIf the customer does not make sufficient preparation, the engineering supervisor must: Help the customer with the engineering implementation.Ask the product manager or project manager for instructions when the customer insists on commencing engineering.

Engineering Commencement Coordination Meeting 1) Consult the customer on:Engineering installation period Progress and coordination Signing the Engineering Schedule PlanInspects the preparation of installation environment. Before engineering commencement, the engineering supervisor organizes the customer manager or project manager and relevant departments of the customer to hold an engineering commencement coordination meeting:

Engineering Commencement Coordination Meeting2) Inquire whether the customer has some special technological requirements in hardware installation. If the customer has some special requirements, the engineering supervisor must fill in the Engineering Memorandum, and ask the customer to sign it. 3) Appoint the overall responsible person and contact person of the customer. 4) The engineering supervisor confirms the contents in the Data Planning Report.5) The engineering supervisor suggests the customer to assign one or two highly qualified engineers, preferably maintenance personnel of device rooms, to attend engineering implementation. 6) The engineering supervisor lists required tools, test instruments and meters.

Modifying Engineering DocumentHow to Modify the Engineering Document?The engineering supervisor must fill in the Design Scheme Change Application Form and delivers the application form to the corresponding design engineer for change. Engineering supervisor The design engineer returns the modified Engineering Document to the engineering supervisor to guide on-site installation. Design engineerThe engineering and the customer jointly determine whether change the Engineering Document. If design change is necessary, the engineering supervisor and the customer sign to determine design change. Engineering supervisor

Inputting Engineering Schedule DateAfter the engineering commencement coordination meeting, the engineering supervisor refreshes the schedule in the Engineering Project Management System (EPMS) according to the date of engineering commencement and date of engineering completion in the Engineering Schedule Plan. For cooperative engineering, see the Regulations on Overseas EPMS Information Management for relevant requirements of refreshing.

Question1. How to obtain the electronic packing list and learn about the contract information timely?2. How to deal with the problem when the customer insists on commencing engineering immediately though the engineering preparation of the customer is not enough?

Answer to Question 11. How to obtain the electronic packing list and learn about the contract information timely?

Answer to Question 22. How to deal with the problem when the customer needs commencing engineering immediately though the engineering preparation of the customer is not enough?If the engineering preparation of the customer is not enough, the engineering supervisor must help the customer with the engineering implementation, If the customer insists on commencing engineering, the engineering supervisor must ask the product manager or project manager for instructions. After obtaining approval, the engineering supervisor can consult engineering commencement with the customer.

Case- Mr.Kaycees Implementation Experience (I)Mr. Kaycee came back to the Huawei local office after finishing walk-around inspection of a certain office and received a chart that he was appointed as the engineering supervisor of the M office by the engineering leader G. He was notified that the director of the M office had phoned the message that the engineering goods had reached the M office and the Huawei office should arrange personnel for commissioning. Though Mr. Kaycee was not clear about this project, the M office was the major customer of Huawei and he caught the train on that night and got the M office next day. However, the decoration of the equipment room of the host office was not finished and the equipment room and the matched facilities would be done at least one week later.Since the project could not start at once, he left the M office after calling the person taking charge in the equipment room next day. Question: Whats wrong with Mr. Kaycees action?

SummaryThis section introduces the engineering preparation, engineering commencement coordination meeting, the methods to judge whether the user is qualified for the installation, the method to deal with the unqualified installation conditions and instruction of modifying the engineering document.

Unpacking Check1) Unpacking check must be carried out by the supervisor and customer jointly on site.2) After unpacking check, the customer signs the packing list, indicating the goods is transferred to the customer formally and the safekeeping responsibility shifts to the customer. 3) When the project completes, the supervisor gives the signed packing list to the product manager of the representative office. When finding there is goods in short/surplus supply, delivered by mistake or damaged, the supervisor and customer record them in Engineering Memo. The supervisor fills in the Cargo Problems Feedback Form and refers it to the people in charge of the project. The people in charge of the project reviews the form and then in 3 days sends it to the mailbox [email protected]. Unpacking Check Flow

Hardware InstallationThe engineering supervisor organizes hardware installation according to the stipulations in the Engineering Document, and prepares relevant engineering documents. Note that:1) The implementation personnel must obey relevant behavior regulations of Huawei and the customer during project implementation. 2) Hardware installation must follow the instructions in the Installation Manual of each product.3) The modification of the Engineering Document must follow Huaweis update flow. Hardware Installation Flow

Forms and Reports for Hardware Installation Engineering On-Site Weekly Report Completed by the engineering supervisor during project implementationSubmitted to the customer, product manager and project manager every Friday by the engineering supervisor For an cooperative project, completed and submitted to the product manager and project manager by the engineering supervisor of the cooperation partyEngineering On-Site Regular Meeting RecordIntended for the minor coordination meeting with the customer, including what the present issues are, how to solve them and who to solve themOn-Site Work Contact Sheet Used when the customer, Huawei headquarter and representative office coordinate to solve a problem

Forms and Reports for Hardware Installation Engineering Resumption Report Filled in when the project is resumedShutdown Report Completed jointly by the engineering supervisor and customer when the project cannot go on due to insufficient preparation done by Huawei or the customer Submitted to the engineering department during the shutdown negotiation with the customer. Conflicting with the customer and forced shutdown are prohibited

Hardware Engineering Quality Inspection After hardware installation, the supervisor makes self-check of hardware engineering quality, and if finding some problems corrects them as soon as possible. The supervisor uploads the finished Hardware Engineering Quality Self-Inspection Report to the Engineering Project Management System (EPMS).The regional engineering manager appoints a hardware supervisor to inspect engineering quality at a suitable project stage and in a proper situation.After the hardware quality and relevant documentation are approved, the supervisor completes the Hardware Installation Complete Report .

Attention!In Huawei Technologies, the Engineering Management Department has established a profound scheme for the purpose of assuring the quality of engineering work.In order to remain afloat above competitors, the scheme and its practice/objective have been pursued vigorously to the satisfaction of Huawei customers world-wide; thus, giving Huawei an edge.In the light of this, Huawei has divided fault problems according to their severity, named; A, B, and C which correspond to Critical, Major and Minor faults.To further improve service, these faults are collated, analyzed, and improved upon. Thus, Huawei is a Partner to the Networked World!

Responsibilities of the Supervisor!All project supervisors are solely responsible for:Project Supervision! The SHE! And?

THE ENGINEERING QUALITY STANDARDS OF THE PROJECT!

How do you accomplish this?Every Project Quality Must Point towards:

THE LATEST ENGINEERING QUALITY CHECK DOCUMENT! PROJECT DESIGN DOCUMENT/ENGINEERING INSTALLATION FLOW: THE LATEST INSTALLATION MANUAL, etc.

How do you use the check document?Every problem is coded as in: WHN**** or WSN****. W =wireless product line, H= hardware inspection quality standard, N= the serial number of the software quality inspection standard of the product line, First *= problem type, Second/third *= the serial number under the problem type, Fourth *=problem nature.Basically the quality problems are divided into three, according to the severity. We have types A, B and C which translates to critical, major and minor problem

What do you do with the faulty scores?All faulty points are summed up!The sum is deducted from the Maximum point.THE DIFFERENCE IS THE QUALITY POINT OF THE PROJECT!

What shall be your Target?To meet the MAXIMUM POINT! HARDARE ==== 35.

SOFTWARE ==== 45.

It is forbidden to:Falsify score result!Score below the minimum score! THE MINIMUM SCORES ARE? HARDWARE ==== 31.5!

SOFTWARE ==== 42!

What range of scores exists?Max., ~ Min., 5 ~ 2 Type A!

Max., ~ Min., 1 ~ 0.5 Type B!

Max., ~ Min., 0.2 ~ 0.0 Type C!

Attention please!Attention is always paid to regularly occuring problems, especially in the hardware. The result of the self-inspection is always uploaded to EPMS.

The way of uploading is as show below:

Quality steps to EPMSEnter the interface of internal QC report list select engineeringnoteit must be started.loading internal QC report, memo submit to the quality management personnel mail to the quality management personnel to review after review by the quality management personnel mail the comment to the submitter automaticallyDetailed diagram process followingGeneral about loading internal QC report

Flow-Chart to EPMSStep-by-step

Working with the EPMS!

QuestionsCan software debugging begin before hardware acceptance (by the customer or software supervisor)?

AnswersCan software debugging begin before hardware acceptance (by the customer or software supervisor)?Starting software debugging prior to hardware acceptance is forbidden at all events. Unqualified hardware will lead to hardware rework, compelled suspension of software debugging and equipment fault.

CaseMr. Zhangs Project Implementation Experience (II)Mr. Zhang, the engineering supervisor, worked together with engineering bureau N (designated by the customer) on hardware installation. As N had never installed Huaweis equipment, they failed to install equipment as scheduled and distribute cables as specified. Mr. Zhang had to busy himself with frequenting the multiple project sites, but problems emerged endlessly. Mr. Zhang thinks: I cannot let it go like this any longer. I have to take some measures.

CaseMr. Zhangs Implementation Experience (III)Everything went well with hardware installation. But when placing the cabinet, Mr. Zhang found that the planned position was not quite reasonable. Considering the floor bearing capacity, overall tidiness and maintenance personnels safety, he planned to locate the cabinet in the place 5 cm backward of the planned one. As the location was not aligned with the columns, Mr. Zhang negotiated with the engineer of the telecom operator orally and then installed the cabinet 5 cm backward. When finding this change, the leader of the operator felt quite unsatisfied and complained to the representative office. The customer complaint was settled when the engineering manager and service manager made apology and explanation. Question: What is the problem with Mr. Zhang?

ReferenceOverseas Engineering Quality Check System Engineering Manual

SummaryThis section covers how to do unpacking check, hardware installation and hardware quality check.

Software Debugging The software engineer loads and debugs software according to Data Setting Standard, Deployment Commissioning Guide and Engineering Document. The software engineer tests each item described in the On-Site Commissioning Record Form to ensure full preparations have been made for project acceptance test. The supervisor and customer verify charging according to the customers written charging standard. When finding some boards with faults or needing to be replaced, the software engineer fills in the Cargo Problems Feedback Form. When finding some data such as deployment data in the Engineering Document improper or wrong, the engineering supervisor modifies the document according to the design update flow. Software Debugging Flow

Is There Any Technical Problem? The supervisor records the technical problems he cannot conquer to the Customer Relationship Management System (CRMS) (CRMS: www.support.huawei.com/overseasproblem) for technical support. The engineering supervisor of the cooperation party refers the technical problems he cannot conquer to the senior supervisor for help. The senior supervisor tracks the problems in CRMS and bears responsibility to find solutions. Technical Problem Handling Flow

Project Quality Check Before preliminary acceptance, the engineering supervisor checks software quality according to the software project quality standards, and if finding problems, corrects them as soon as possible. The engineering supervisor uploads Software Engineering Quality Self-Inspection Report to the EPMS.The senior supervisor checks project quality if necessary. For more information, refer to the Engineering Quality Inspection Flow. Project Quality Check Flow

Questions1. Is the On-Site Commissioning Record Form necessary? What is it intended for? Is it necessary for the engineers of the customer side to sign the form for confirmation? What will be lead to otherwise? 2. How to deal with inextricable technical problems? 3. How to guarantee project quality?

Answer to Question 11. Is the On-Site Commissioning Record Form necessary? What is it intended for? Is it necessary for the engineer of the customer side to sign the form for confirmation? What will be lead to otherwise? Avoiding missing any debug itemsSpecified in the installation and commissioning flowHelping to locate problemsSupporting acceptance test data A compulsory step to get the customers signature. Otherwise, another round of test and debug possibly needed

Answer to Question 22. How to deal with inextricable technical problems? The supervisor records those technical problems to the ORMS for technical support. The engineering supervisor of the cooperation party refers the technical problems the senior supervisor for help.

Answer to Question to 33. How to guarantee project quality? Technical training for the installation personnel in advanceDemonstration of installation Complete project documentationHardware/Software self-checkSpot-check done by the representative office and headquarter Compliance with relevant flows and specifications

CaseMr. Zhangs Project Implementation Experience (IV)The access network local call project of a city attracted great attention of the marketing department and the technical service department as it is classified as a key project and located in one of Huaweis strategic markets. Two excellent engineers were assigned to the project site. They did a lot of work during project preparation, hardware installation, software debugging and cutover, and completed installation and commissioning in a short time. But the preliminary acceptance test lasted total two months as the operators engineers were so careful that they tested every detail according to the acceptance manual. The two Huaweis engineers were tied to the project and spent even more time on the acceptance test than on the previous project implementation, thus increasing installation cost greatly. How can you accelerate the preliminary acceptance test?

Reference Overseas Engineering Quality Check System Engineering Manual Data Setting Standard (for each product)Debugging Guide (for each product)

SummaryThis section introduces software debugging specifications, the handling flow for technical problems and quality check specifications.

Chapter 2 Project Implementation FlowSection 1 Project Preparation Section 2 Hardware Installation Section 3 Software Debugging Section 4 Preliminary AcceptanceSection 5 CutoverSection 6 Final Acceptance

Preparing for Preliminary AcceptanceThe engineering supervisor:Prepares project completion documents for preliminary acceptance test.Delivers the Preliminary Acceptance Application Form to the customer.Inquires about customers requirements of preliminary acceptance test and determines test schedule and test items. For a class-1 or class-2 project, works out Preliminary Acceptance Inspection Scheme jointly with the customer; for an average project, decides whether there is necessity to work out the scheme. Checks whether the customer has made the necessary tools, measurement instruments and meters ready. Preparation Flow

Preliminary Acceptance Test1) The supervisor and customer organize preliminary acceptance test, and invite the local customer manager, service manager and project manager if necessary. 2) All test items require customers signature. 3) When preliminary acceptance test completes, the engineering supervisor transfers the project completion documents to the customer, and fills in the Customer Document Handover List that also requires customers signature. Preliminary Acceptance Test Flow (I)

Preliminary Acceptance Test4) The supervisor negotiates with the senior supervisor about the outstanding problems (as well as the deadline promised), and records those problems in the Engineering Memo. 5) After preliminary acceptance test, the supervisor asks the customer to sign the Equipment Installation Report and Certification of Preliminary Acceptance .6) The supervisor refreshes the preliminary acceptance test information in the EPMS. Preliminary Acceptance Test Flow (II)

On-Site TrainingThe supervisor or the engineer designated by the engineering supervisor:Provides on-site training for the customer. Asks the customer to sign the Engineering On-site Training Report.Conducts training as the contract specifies if the contract contains training related terms. On-Site Training Flow

Questions1. How to deal with the outstanding problems in project implementation?

Answers1. How to deal with the outstanding problems in project implementation? The supervisor negotiates with the senior supervisor about the outstanding problems (as well as the deadline promised), and records those problems in the Engineering Memo.

SummaryThe section involves preparations for preliminary acceptance test and specifications of preliminary acceptance test.

Chapter 2 Project Implementation FlowSection 1 Project PreparationSection 2 Hardware InstallationSection 3 Software DebuggingSection 4 Preliminary AcceptanceSection 5 CutoverSection 6 Final Acceptance

CutoverAfter the preliminary acceptance inspection is passed, the supervisor must prepare a detailed Cutover Scheme together with the customer. Note the following points: 1) Define responsible persons of two parties and responsibility division. 2) Negotiate device cutover with the customer, and consider remedial measures in case of cutover failure. 3) Arrange personnel to observe device running status. Cutover Process

Document Sorting The supervisor sorts on-site documents. The supervisor fills in the Customer Device Archive. The supervisor checks the completeness, normative ness and accurateness. If the inspection is passed, the supervisor must submit the Customer Device Archive and on-site process engineering documents to the product manager of the representative office. Document Sorting Process (1)

Document SortingThe supervisor must prepare engineering documents concurrently with engineering implementation. For cooperative engineering, the Customer Device Archive must be reviewed by the personnel of the cooperator before submitted to the product manager.Engineering supervisors are required to submit all original paper documents, electronic equipment archives, and other documents specified in Engineering Documentation within ten days after projects complete. Document Sorting Process (2)

Document Review/Filing The product manager receives the on-site process engineering documents from the supervisor. The product manager reviews their completeness and normative ness, and then files, keeps and transfers all these documents in accordance with the Engineering Document Flow Direction From. Document Review/Filing Process

HUAWEI

Engineering Document Flow Direction Form

Name

Record Name

Responder

If Paperback

IF signature &stamp by Customer

Keep Location

Keeper

Expiry

If filed For major Engineering

If Filed For Normal Engineering

If Filed For Board or Rack Expansion Engineering

Remark

Appointment For Project Team

PM

No

No

Representative Office

Secretary

Final Acceptance

Yes

No

No

Environment Checking Form

Supervisor

Yes

Signature


Secretary

Final Acceptance

Yes

Yes

No

Engineering Schedule Plan

Supervisor

Yes

Signature


Secretary

Final Acceptance

Yes

No

No

Refresh the Plan Date of Engineering in EPMS

Packing List

Supervisor

Yes

Signature


Secretary

Final Acceptance

Yes

Yes

Yes

Cargo problems Feedback Form

Supervisor

Yes

No


Secretary

Final Acceptance

Yes

Yes

Yes

Provided when cargoes problems occur

Engineering Onsite Weekly(daily) Form

Supervisor

No

No


Secretary

Final Acceptance

Yes

No

No

Work Liaison Sheet

Supervisor

No

No


Secretary

Final Acceptance

Yes

Yes

Yes

Provided according to requirement

Design Modification Application Form

Supervisor

Yes

Signature


Secretary

Final Acceptance

Yes

Yes

Yes

Provided when require design modification

Hardware Installation Report

Supervisor

Yes

No

Regional Dept. / Representative Office

Secretary

Permanent

Yes

Yes

Yes

Provided according to requirement(for payment or recording work quantity)

Shutdown Report

Supervisor

Yes

Signature


Secretary

Final Acceptance

Yes

No

No

Provided when shutdown occurs

Resume Report

Yes

Signature


Secretary

Final Acceptance

Yes

No

No

Provided when shutdown and resumption occurs

Onsite Commissioning Record Form

Supervisor

Yes

No


Secretary

Final Acceptance

Yes

No

No

Engineering Quality Self-inspecting Report(Hardware)

Supervisor

No

No


Secretary

Final Acceptance

Yes

Yes

No

Uploaded To EPMS

Engineering Quality Self-inspecting (Software)

Supervisor

No

No


Secretary

Final Acceptance

Yes

Yes

No

Uploaded To EPMS

Preliminary Acceptance Application Form

Supervisor

Yes

No


Secretary

Final Acceptance

Yes

No

No

Preliminary Acceptance Application Scheme

Supervisor

Yes

No


Secretary

Final Acceptance

Yes

No

No

Cutover Scheme

Supervisor

Yes

No


Secretary

Final Acceptance

Yes

No

No

Engineering Completion Material

Supervisor

Yes

No

/

/

/

Yes

Yes

Yes

Provided according ach region requirement

Equipment Installation Report

Supervisor

Yes

Signature&Stamp

Regional Dept./Representative Office

Secretary

Permanent

Yes

Yes

Yes

Provided according to requirementfor recording work quantity,Uploaded to EPMS if being as completion proof.

Certification of Preliminary Acceptance

Supervision

Yes

Signature&Stamp

Regional Dept./Representative Office

Secretary

Permanent

Yes

Yes

Yes

Uploaded to EPMS

Engineering On-site Training Report

Supervisor

Yes

Signature

Regional Dept.

Secretary

Permanent

Yes

Yes

Yes

Engineering Handover Report

Supervisor

Yes

No


Secretary

Final Acceptance

Yes

Yes

No

Engineering Memo

Supervisor

Yes

Signature


Secretary

Permanent

Yes

Yes

Yes


Engineering Outstanding Problem List

Supervisor

No

No


Secretary

Final Acceptance

Yes

Yes

Yes


Final Acceptance Application Form

Final Owner

Yes

No


Secretary

Final Acceptance

Yes

Yes

Yes

Input according to contract requirement

Certification of Final Acceptance

Final Owner

Yes

Signature&Stamp

Re

Secretary

Permanent

Yes

Yes

Yes

Customer Equipment Archive

Supervisor

No

No

Regional Dept.

Secretary

Permanent

Yes

Yes

Yes

Note

1Engineering document should be kept in the Customer Equipment Archive System, including two parts: partial Engineering Process Documents and Customer Equipment File.

2All documents should be destroyed by melting or burning after expiry.The responder is the keeper of document.

3The major engineering refers that it is applied by the engineering manager of office or Regional Dept. and approved by Overseas Project Management Section.

4The board(rack) expansion engineering refers that the cabinets are not installed in this engineering.

5The major engineering ,normal engineering,board(rack) expansion engineering are not involved or crossed mutually.

2 5

Work-Time Calculation and Outstanding ProblemsThe supervisor calculates actual work hours.The supervisor fills in the Engineering Outstanding Problem List and records the result into the Customer Relationship Management System. Process of Work-Time Calculation and Outstanding Problems

Engineering Handover The supervisor or project manager submits the Engineering Handover Report to the product manager of the representative office.The Engineering Handover Report consists of the Certification of Preliminary Acceptance or Equipment Installation Report, device documents, and Engineering outstanding problem list. Engineering Handover Process

Questions1. Can the device cutover be conducted before the preliminary acceptance? Why?2. Which documents should the supervisor submit to the representative office for the engineering handover?

Answer to Question 11. Can the device cutover be conducted before the preliminary acceptance? Why? The device cutover cannot be conducted before the preliminary acceptance.The device cutover before the preliminary acceptance is of no benefit to stable running of the device.It will influence the payment reclaim of our company.

Answer to Question 22. Which documents should the supervisor submit to the representative office for the engineering handover?After sorting documents, the supervisor checks the completeness, normative ness and accurateness. If the inspection is passed, the supervisor must submit the Customer Device Archive and on-site process engineering documents (including Engineering Manual, Acceptance Inspection Manual, Outsourced Device Archive, and engineering completion documents) to the product manager of the representative office.

SummaryThis section describes the cutover specifications, document review/filing, work-time calculation & outstanding problems, and engineering handover to the representative office.

Chapter 2 Project Implementation FlowSection 1 Project PreparationSection 2 Hardware InstallationSection 3 Software DebuggingSection 4 Preliminary Acceptance Section 5 CutoverSection 6 Final Acceptance

Commissioning and Final AcceptanceThe commissioning period begins after the preliminary acceptance inspection is passed. The product manager must follow up the device running status, and solve the problems encountered in time. After the commissioning period is over, the product manager or project manager organizes a final acceptance inspection according to relevant terms under the contract and requirements of the customer, and delivers the Final Acceptance Application Form to the customer.The responsible person of the final acceptance inspection and customer sign the Certification of Final Acceptance, and refresh the Engineering Project Management System (EPMS). Process of Commissioning and Final Acceptance

Supplementary Instructions In general cases, the supervisor cannot be replaced. For common projects, the supervisor must be replaced subject to the approval of the product manager. For key projects, the supervisor must be replaced subject to the approval of the project manager. For cooperative projects, the replacement of supervisor must be referred to the product manager and project manager by the engineering director of the cooperator for their approval. Replacement Process of Engineering Supervisor (1)

Supplementary InstructionsThe original engineering supervisor must hand over the following items to the new engineering supervisor: 1) Engineering Handover Report 2) Engineering Stage Sum-up Report3) Engineering process documents4) Outstanding problems (such as handling of inferior and mistaken goods, as well as goods shortage)The product manager or project manager must monitor the handover between them. For cooperative projects, the handover of engineering supervisor must be monitored by the director of the cooperator. Replacement Process of Engineering Supervisor (2)

Questions1. During the commissioning, who is responsible to follow up the device running status and solve the problems encountered in time?2. Which items should the original supervisor hand over to the new supervisor?

Answer to Question 11. During the commissioning, who is responsible to follow up the device running status and solve the problems encountered in time?The commissioning period begins after the preliminary acceptance inspection is passed. The product manager must follow up the device running status, and solve the problems encountered in time.

Answer to Question 22. Which items should the original engineering supervisor hand over to the new engineering supervisor?1) Engineering Handover Report 2) Engineering Stage Sum-up Report3) Engineering process documents (the original engineering supervisor must prepare documents for previous events) 4) Outstanding problems (such as handling of inferior and mistaken goods, as well as goods shortage)

SummaryThis section describes the final acceptance and supplementary instructions to the handover of engineering supervisor.

Summary to This ChapterThis chapter introduces the project implementation flow, including project preparation, judging engineering commencement conditions, engineering commencement coordination meeting, changing engineering document, inputting refreshed engineering schedule date, unpacking inspection, hardware installation, software debugging, solving technical problems, quality inspection, preliminary acceptance, on-site training, document sorting, document review/filing, work-time calculation & outstanding problems, project handover, and commissioning & final acceptance. The replacement of engineering supervisor is also described in this chapter.

General Case Discussion - 1 An office expected to add switches in 22 sites at the second phase. Zhang Hai, a salesman, was in charge of this work. The customer required that the configuration should be reasonable and economic, and the deployment should be realized in ten days after equipment arrival. Regarding that the configuration was simple at each site, Zhang Hai made a networking diagram himself and promised the deployment in ten days. The contract was signed on 1st May, with the equipment delivery on 15th May, equipment arrival on 20th May, and deployment on 30th May. Because the engineering designers were busy on other engineering surveys, the project manager asked Xiao Li to survey this project and serve as the engineering supervisor. During the engineering survey, Xiao Li found that: 1. The networking design was obviously unreasonable, in lack of network security. Mr. Zhao, an "A training" engineer of the customer also put forwards this problem. 2. The central office of the customer had a bad installation environment, with dust and unfinished air-conditioning decoration. 3. The transmission at 12 sites was not well prepared.

General Case Discussion - 2 After the survey, Xiao Li reported the survey result orally to the construction chief, such as the bad equipment room environment and insufficient preparation of optical transmission at 12 sites. The construction chief promised to accomplish the improvements on time. At a chance encounter, Zhang Hai urged Xiao Li to guarantee the engineering progress. After the equipment arrival, Xiao Li and his fellows worked with a fast engineering progress, but the transmission problem and installation environment of the central office had not been solved yet five days after the project start. Xiao Li asked the construction chief again about this problem, and by then the latter knew clearly what to prepare and he could only promise to solve the transmission problems at 12 sites in five days. But no improvement was made for the installation environment because the customer was going to move the central office. The engineering deployment was implemented on time at 10 sites, and five days later at another 12 sites. Both the customer and Zhang Hai had no comments about this project.

General Case Discussion - 3 Two months later, at a meeting between the customer and the company seniors (Zhang Hai was present), Mr. Wang, director general of the customer who was in charge of the construction work put forward the following problems: The equipment room of the central office had too much dust. The cabling was not well arranged. There was not any drawing for the engineering at 22 sites. There was not any project preparation, and the construction section did not know what to cooperate. Mr. Zhao, the "A training" engineer, had told the engineering supervisor Mr. Li about the project preparation problems. The TSM in the central office had problems recently, and all the connected RSM devices crashed. The project party should provide a free TSM to solve this problem, and take the major responsibility for the RSM problem. After the meeting, Zhang Hai asked Xiao Li why Xiao Li had not told him about these problems earlier? Xiao Li thought it was no use to tell him because the contract had been signed at that time. What should Xiao Li have done to avoid these problems?

6 .ppt4

This picture shows Huawei Partner Management Process

There are 4 steps here.

1.Qualification ProcessFirstly, we will search our partners. Based on their technique, legality, Experiences, HSEQ and Offer, we will conduct onsite assessment. Then we will come up with a comprehensive report and archive the qualified partners to our partners Pool.

2. Training certification:Secondly, we will conduct the training for our selected partners in multi-forms, lecture and hands-on practice or on-job training. The examination is conducted to certify partner engineers.

3. Cooperation and outsourcing:If we have a project, we will issue RFQ or do Tender invitation. Based on our sophisticated selection criteria, we will select the partners forthe project and issue P.O. afterwards. During the process, project management is involved .

4. Evaluation and promotion:Finally, we will evaluate the performance of our partners and do the ranking activities.We will evaluate at least the following aspects, but not limited to:. Quality control .On-site supervision and milestones satisfaction.Customer satisfaction

After the evaluation, we will try to rank our partners, help them to improve and archive relevant information to the Database.

All relevant activities are supported by our IT platform, Partner resources management, training certification management and Cooperation commerce management.Due to our performance and capabilities, we have won recognition from our customers, Industry Analyst, Partners. Here we just list some of the comment for your reference.Serving Customers is the Only Reason for Huaweis existence, this is Huawei service culture.

Customer Satisfaction----We regard Customer Satisfaction as the only criterion to evaluate our product and service. Focusing on customers, we continually study and research on customer requirement and try to provide fast & customized solutions.

Best-in-class service: While enjoying a quality service brand in China, we are maintaining a leading service position in domestic market. With rapid growth of our international business, we are pursuing a leading position in international market as well by means of sustained service investment.

Long-term Win-win: We are enhancing cooperation in multi-fields with our customers. We think that the relationship of our Customers and Huawei is not only that of an Operator and Supplier, we are partners. Together we are trying to create an atmosphere whereby both of us can learn from each other, grow together, achieving a long-term Win-Win strategic Partnership.