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Criteria Essential / Desirable
Method of Assessment
QualificationLevel 2 or 3 standard of education (e.g. GCSE or A-level) or equivalent experience.
E
Holds a relevant professional qualification(s) e.g. MCSA – Microsoft Certified Solution Associate
E
Has a current (V3) ITIL Foundation qualification. EOther ITIL specialisms DKnowledge & ExperienceExperience of undertaking work which requires the application of fundamental principles in a wide range of contexts.
E
Experience of managing changing priorities and situations.
E
Experience of working within an ITIL Framework E
An understanding of the Fire and Rescue Service D
Skills & AbilitiesAbility to identify and resolve underlying problems and ensure the necessary changes are implemented successfully.
E
Able to perform an extensive range and variety of complex technical and/or professional work activities.
E
Capable of keeping up to date with industry technologies to evaluate and recommend products for future implementation.
E
Able to monitor and evaluate procedures/processes to recommend improvements and implement them where necessary.
E
Able to rapidly absorb new information and apply it effectively.
E
Excellent written, verbal and presentation skills including the ability to produce and share complex information.
E
Able to analyse and interpret data and information to support decision making.
E
Excellent level of interpersonal and negotiation skills, able to communicate professionally and tactfully to build constructive relationships.
E
Can effectively balance own work, priorities and deadlines E
Able to use professional judgement and diplomacy to make decisions.
E
OtherThe ability to travel around the county may be required. E Application FormWillingness to work flexibly. E Application FormCommitted to safeguarding and promoting the welfare of E Application Form
THE PERSONTHE PERSON
THE PERSONICT Infrastructure Analyst
children, young people and vulnerable adults.Contribute to a positive working environment ensuring commitment to equality and diversity.
E Application Form
Competency Level
Insp
ire
LeadershipMotivates and empowers others…
C
Effective CommunicationIs open and honest…
C
Adaptability & ChangeSeizes opportunities to improve things…
C
Enga
ge
Develops Self & OthersIs always seeking to improve…
C
TeamworkingIs a team player…
C
Commitment to Diversity & Professional IntegrityActs with integrity…
C
Asp
ire
Strategic PerspectiveSees the big picture…
C
Effective Decision MakingTakes informed action…
C
Achieves ResultsMakes things happen…
C
THE PERSONTHE PERSON