THE POWER TO PROTECT

Empire n. from the Latin, imperium, meaning power to command.

“Empire Service Group is built on a passion for service. When working for clients,

I ask myself one simple question: would I be happy with the service we’re providing?

Clients want partners that complement their organisation, delivering measurable

quality services that adapt to their changing needs. That’s what I expect within

my business. So it ’s only right that our clients should expect it from us.”

David Kane Managing Director, Empire Service Group

The power to protect youYour staff, premises and customers are precious. So it’s vital you protect them

with the most powerful services available. As one of the UK’s leading national

solutions providers, Empire Service Group has the strength to safeguard

everything that’s important to you.

With headquarters in the heart of London and offices nationwide, we serve UK and

European clients of every size and sector. Our clients range from small businesses

and large firms to blue-chip companies, retail groups and event organisations.

We know that no single company can genuinely claim to specialise in every service.

For this reason, Empire Service Group comprises six distinct companies: Empire

Security, Loss Control, Retail Watch, SPi, Frontline Security, Fortress Electronic Security

and Fortress FM.

Through our unique structure, we combine the skills of our companies to deliver

a service that matches our clients’ exact requirements. So our work begins with a

conversation. We will take the time to learn about you and your business. Only then

will we create a bespoke service that meets your needs within your budget.

In the following pages, you will discover why it pays to put the strength of Empire

Service Group and the skills of its divisions on your side.

E M P I R E S E R V I C E G R O U P

“We’re a satisfied

client of THE Empire

Service Group and are

extremely happy with

the flexibility and

service they provide.”

Rambert School of

Ballet & Contemporary

Dance

The power to secure your business

Empire Security is among the UK’s foremost security companies. We provide businesses of every size

and sector with a comprehensive range of security services tailored to their needs.

Manned Guarding

The quality of our Security Officers distinguishes us from our competitors. We only recruit officers with

the experience and skills to protect your business. Our people also receive competitive remuneration

and rewards, and extensive ongoing training beyond the requirements of the Security Industry

Authority (SIA).

Our investment in staff has resulted in one of the industry’s best employee retention rates. This means

our people are more likely to serve you in the long term, gaining indispensable knowledge to provide

ever-improving security and services.

Every officer is equipped with appropriate security items and clothing, including dual branded uniforms

reflecting your identity. If required, your officers can also undertake additional tasks such as reception,

mail room and cleaning duties; bringing you reduced costs and enhanced efficiency.

The service comes complete with the support of a dedicated Empire Security manager. Your manager

will consult closely and regularly with you and your officers, monitoring your solution, and implement-

ing ongoing improvements.

Mobile Patrol

The Mobile Patrol service is a cost-effective alternative and complement to our Manned Guarding

offering. It provides a visible deterrent to criminals, intruders and opportunists.

Depending on your needs, we can arrange for experienced and uniformed Security Officers to visit your

premises in easily identifiable branded vehicles at random intervals. Your dedicated officers will check

pre-defined locations and collaborate with emergency services to deal with incidents quickly and

effectively.

E M P I R E S E C U R I T Y

“IN AN INDUSTRY WHERE

‘GREAT CUSTOMER SERVICE’

IS AN OFTEN OVER-USED AND

UNDER-SUBSTANTIATED CLAIM,

EMPIRE SIMPLY DELIVER.”

ANN SUMMERS

KEYHOLDING AND ALARM RESPONSE

Alarms typically trigger during inconvenient times, forcing staff to travel to sites in unsociable

hours. Our Keyholding and Alarm Response services provide the solution, protecting your

business night and day, without the hassle of travelling to sites or the expense of employing

fulltime security officers.

The Keyholding service stores your premises keys in a secure environment and in line with

BS 7984 requirements. The keys are only released following sight of authorised signatures,

ensuring they are issued solely to approved individuals.

Wherever you’re based, the Alarm Response service alerts our Control Room should your alarms

activate. A Security Officer will attend your site in a branded response vehicle straightaway and

resolve the situation. The officer will typically check your premises, reset alarm systems, and deal

with extreme matters, such as burglary, fire and flood.

CCT V MONITORING AND CONTROL CENTRE

Alongside our traditional Manned Guarding services, we use the latest proven technologies to

secure our clients.

The CCTV Monitoring service provides cost-effective 24-hour monitoring of your sites, which

is then tracked by our Control Centre. Each remote solution uses high-speed broadband and

wireless connections to detect any movement within your premises. If triggered, the monitors

send images immediately to the Control Centre. Our staff will then respond instantly to the

situation.

Empire Security’s Control Centre provides protection 24-hours a day, 365-days a year. The centre

is staffed permanently by experienced personnel, and features computerised systems that log

routine and shift-change calls. This service is also particularly relevant for lone workers, and

involves Control Centre staff contacting individuals regularly to ensure they are safe.

Whatever the situation, the centre’s staff are on hand to answer queries, reassure staff and

respond to any emergency. The service is also a perfect complement to our Mobile Patrol and

Alarm Response solutions.

E M P I R E S E c u r i t y

“WE’RE IN THE HEART OF LONDON AND OUR

SECURITY REQUIREMENTS ARE BASED ON THE

HOURS WE WORK AND AS BUSINESS NEEDS

DEMAND. Our security provider has to have

the same flexibility and can do at titude

we have. Empire deliverS ON ALL COUNTS.”

GORKANA GROUP

The power to REDUCE YOUR RISKThe first step towards improving security and reducing risk is to understand the issues you face. Loss Control will

provide these essential insights, clarifying your challenges and recommending solutions to overcome them.

INVESTIGATIONS

Our team of security-risk investigators is primed to perform investigations rapidly and confidentially in local, national and

global locations. They provide risk assessments, and realistic timescales and costs for implementing solutions..

RISK ASSESSMENTS

We analyse security in three areas: Security Officers’ ability to deal with attempted entry; the quality of security teams; and

security operations. Using the service will help secure your ongoing operations, demonstrate duty of care, and reduce

your costs. An experienced auditor will assess your business in each area, and provide a confidential report of the audit.

TEST PURCHASE

Our solution ensures service-sector businesses comply with the law, avoid fines and maintain a positive reputation. Our

adult test purchasers appear younger than their ages and shop for age-restricted products such as alcohol, tobacco,

knives, DVDs and fireworks. We can also provide spot-check assessments of entry to pubs and night clubs. Following test

purchases, we will provide detailed reports and recommendations, and repeat testing, if required.

MYSTERY SHOPPER

The Mystery Shopper service aims to strengthen your brand and reputation by encouraging improvements in customer

service. Carefully selected mystery shoppers enter your premises and rate the service they receive. We then collate the

results and provide a report that helps you implement improvements. The service can also include gathering information

from online surveys, onsite customer interviews, focus groups and telephone calls.

SCREENING AND VET TING

The Screening and Vetting solution minimises the risk of unsuitable and untrustworthy staff jeopardising your operations,

checking such areas as criminal records, personal backgrounds, employment histories and more.

L O S S C O N T R O L

“Empire Service Group

HAVE EMBRACED THE FACT

THAT THERE IS NO SUCH

THING AS A ‘ONE SIZE FITS

ALL’ SOLUTION FOR

SUCCESSFUL RETAIL

SECURITY OFFICERS, BY

TAILORING THEIR

PROVISION TO SUIT MY

BUSINESS PERFECTLY.”

ANN SUMMERS

The power to SOLVE YOUR PROBLEMS

SPi security solutions are designed to offer a rapid, proportionate response to solve security

situations which are outside the normal. Be it for a few hours or longer term, SPi will offer you the

bespoke security solution you require.

CANINE SERVICES

SPi specialist canine units support our security offering across all sectors. We work with a wide variety

of clients, from industrial developments and perimeter patrolling at exhibitions and events, to personal

protection for blue-chip clients. As you would expect, our fully accredited Dog Handlers are highly

trained and work within strict legal guidelines.

As well as standard canine protection we also offer a small team of highly trained search dogs that can

be used in the detection of drugs, explosives and firearms.

ANIMAL CONTAINMENT

When you need the safe removal of animals from properties and areas where access or possession is

required, SPi have the resources. Our service is fast, efficient and effective, allowing you to secure an

area or premises and carry out your legal duties. Aggressive or abandoned dogs are removed to a safe

location, while other animals are dealt with on an individual basis. All will be kept safe and secure, whilst

awaiting further instruction from you, or the owners.

SPi Handlers and Wardens are fully trained, and SIA licensed where appropriate, allowing them to solve

your problems quickly and efficiently.

SPECIALIST SECURIT Y SERVICES

Dealing with everyday situations, SPi’s specialist teams work within the law providing vacant and

occupied site security, traveller and squatter removal, along with virtually any situation where a

professional, measured response is required.

Our experienced and well equipped Security Officers will not be intimidated by aggression, and are

used to gathering and giving evidence, even in hostile situations.

S P i S P E C I A L I S T S E C U R I T Y

The power to sAFEGUARD YOUR STORES

Theft and criminal incidents are ever-present threats to the ongoing success of retail businesses.

Retail Watch has the experience and capacity to safeguard your stores, employees, stock and

customers.

RETAIL SECURIT Y

The Retail Security service overcomes security threats and challenges by appointing fully trained in-store

Security Officers. A dedicated team of area supervisors and managers will support your Security Officers,

while our 24-hour Control Centre provides them with daily operational assistance.

As experienced, helpful and approachable individuals, your Security Officers will do more than protect

your store. Wearing uniforms that match your customer profiles and brand, they will promote your

business and ensure everyone enjoys consistently positive shopping experiences.

The service can also secure other events and situations, such as in-store promotions, busy seasonal

periods, and corporate meetings.

STORE DETECTIVES

Store Detectives play a vital role in preventing and deterring theft. Retail Watch can offer you a choice of

personnel: Store Detectives, providing a permanent in-store presence; and Mobile Store Detectives who,

as a cost-effective alternative, travel between stores.

Our Store Detectives are typically dressed to match the attire and demographic of customers. This

enables our teams to work unnoticed and detect incidents more easily. Our people can also perform

such duties as spot-checking staff when they leave work and verifying product deliveries.

RETAIL SECURIT Y AND AWARENESS TRAINING

To reduce theft and risk in your business, Security Officers must always perform at their best. Our Retail

Security and Awareness Training programmes will equip your officers with the latest skills required

to safeguard your stores. As every retail business is different, the Retail Watch will assess your unique

challenges, then design and deliver an appropriate training programme.

R E TA I L WAT C H

The power to PROTECT YOUR EVENTS

Securing businesses and people in the leisure and entertainment industries is a

specialist undertaking. Frontline Security has the staff and experience to secure almost

every environment and individual, from pubs, nightclubs, casinos, events and tours to

VIPs and celebrities.

DOOR SUPERVISORS

Appointing quality Door Supervisors is essential for protecting your venue, staff,

customers and profits. The right supervisors will also ensure you project a positive image,

wherever your business operates.. At Frontline Security, our trained and licensed Door

Supervisors are skilled in such disciplines as customer service, physical interventions, drug

awareness and alcohol licensing.

EVENTS STAFF

Security personnel are often the first point-of-contact for event clientele. We can provide

you with presentable and pleasant Events Staff who inspire confidence and ensure every

occasion is successful. Each member of our Events Staff team is also employed and

robustly screened, vetted and trained to provide exceptional security services.

TOUR MANAGEMENT

Our Tour Management services deliver the skilled people and support required to ensure

your tours proceed smoothly and profitably. Your choice of personnel can include Security

Officers and experienced Tour Managers, performing such tasks as artist mediation,

finance management, and media liaisons. A dedicated Frontline Security team will also

support your tailored solution.

F R O N T L I N E S E c u r i t y

CLOSE PROTECTION

Safeguarding VIPs, celebrities and wealthy individuals demands specialist Close Protection

services. Following an assessment of your risks and requirements, we will propose a

solution that embraces expert personnel and leading technologies. Our trained, vetted

and licensed personnel include personal bodyguards, escort teams, residential security

teams, and drivers.

STEWARDS

Stewards are an essential element of any successful event. We can provide trained,

licensed and approachable stewards to ensure everyone leaves with a lasting positive

impression of your event. Each steward can perform a variety of roles, including crowd

monitoring, ticket collecting, directing visitors, supervising car parking and hospitality.

EXECUTIVE TRANSPORT AND SECURIT Y

From VIPs and chief executives to celebrities and high-ranking government officials, we

specialise in transporting important people safely throughout the world. Our expert

team can manage every step of the journey, including pick-ups, drop-offs and transport

by land, sea and air. Each team member is fully trained and experienced in meeting the

transport and security requirements of the world’s elite.

The power to REDUCE YOUR COSTS

Technological advancements have made securing businesses more reliable and cost-effective than

ever before. Fortress Electronic Security specialises in technologies that can support or even replace

traditional manned guarding services..

DESIGNING SOLUTIONS AROUND YOUR BUSINESS

Consulting closely with you, we will consider your organisation’s premises, needs and budget, then

create a solution to match. For example, you may require a fully electronic solution to secure a location.

Or you might need a blend of security personnel and technologies. Fortress Electronic Security and,

if appropriate, other divisions within Empire Service Group, will bring every element together in one

complete package.

CONNECTING YOU TO THE LATEST TECHNOLOGIES

Depending on your needs, we can recommend, install and manage the very latest security

technologies. These include:

• smart and mobile CCTV systems • intruder alarms

• Automated Number Plate Recognition (ANPR) systems • access controls

• turnstiles and electronic gates • fire systems.

F O R T R E S S E L E C T R O N I C S E C U R I T Y

“I ’VE FOUND EMPIRE SERVICE

GROUP TO BE VERY PROACTIVE,

RESPONSIVE AND FLEXIBLE WHEN

IT COMES TO RESPONDING TO

REQUESTS AT SHORT NOTICE.”

FOOTASYLUM

F O R T R E S S F M

The power to MANAGE YOUR PREMISES

A safe, quality environment can work wonders for staff morale and productivity.

Fortress FM is a facilities management specialist that will take care of everything

in your premises, from cleaning and catering to security and stationery.

FREEING YOU TO FOCUS ON YOUR BUSINESS

Outsourcing your facilities management will give your people more time focus on

their core tasks and responsibilities. Meanwhile, you can feel confident your hand-

picked individual or team is making sure your premises are comfortable, welcoming,

efficient and secure.

SCALING SERVICES AND SAVING YOU MONEY

We enable you to adapt your services as your business needs change. For

example, you may occasionally require mail room staff, gardeners, or receptionist

cover. Simply select the services you need, as and when you need them. Whatever

services you choose, only staff skilled in those tasks will serve you. Our ongoing

commitment to training staff also means you will experience consistently exceptional

service.

“DUE TO THE NATURE OF

OUR WORK AND CLIENT

BASE, WE NEED A COMPANY

WHO CAN ADHERE TO

OUR STRICT HEALTH AND

SAFETY REQUIREMENTS AND

DEMANDING SCHEDULES.

EMPIRE SERVICE GROUP

PROVIDE THAT SERVICE.”

BROWN AND MASON

E M P I R E S E R V I C E G R O U P

The power to MAKE IT HAPPEN

It’s a powerful proposition: one comprehensive service from a choice of six

specialist companies that, together, will meet your every need.

To find out more about how Empire Service Group has the power to

protect your staff, premises and customers, call us on 0844 441 2190, email

info@empireservicegroup.co.uk or visit www.empireservicegroup.co.uk

EMPIRE SERVICE GROUP

Empire Service Group Limited

Longcroft House, 2 - 8 Victoria Avenue, Bishopsgate, London EC2M 4NS

Telephone: 0844 441 2190

Fax: 0844 441 2191

email: info@empireservicegroup.co.uk

www.empireservicegroup.co.uk

EMPIRE SERVICE GROUP OFFICES

Birmingham, Gateshead, London, Motherwell and Sheffield.

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