The Progress of the NGOSS initiative towards simpler integrated …dpnm.postech.ac.kr/knom/conf/apnoms2002/special-session/... · 2002-10-07 · Create a portal which is a resource

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The Progress of the NGOSS initiative The Progress of the NGOSS initiative towards simpler integrated managementtowards simpler integrated management

Martin CreanerVice President & CTO

TeleManagement ForumSeptember 2002

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? Worldwide Consortium of ~400 Operators, Suppliers & Integrators

? Focus on Automating Operational Management and Business Processes? By advancing available Technologies and Solutions

within Global Communications Industry? We:

? Provide Wealth of Industry Knowledge? Facilitate Agreements between Companies? Provide Opportunities for Experimentation &

Co-operative Development

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Create a portal which is a resource center which the industry can use as first port of call for OSS/BSS info

Communicate

Develop proof of concept solutions to real industry problems that can subsequently be productised and

sold

Demonstrate

Create a collaborative work environment within which competitor can solve problems of mutual interest

Collaborate

Draw direction and requirements in a market-centric fashion from key industry players

Market Focus

Provide the premier global OSS/BSS environment within which members can conduct business

A Place to Do Business’

Key Work ProgramsKey Work ProgramsTechnical TeamsBusiness, System & ImplementationArchitecture

Market Centers•Mobile•Value Chain•New Gen Networks

TMF CentralWebsite

Catalyst ShowcaseTeleManagement World

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NGOSSNGOSS

? NGOSS is a multi-faceted program designed to produce an implementable OSS/BSS “framework”

? The major elements of NGOSS are:? Business Process Model? Systems Framework ? Platform Architecture? Shared Data Model? Compliance Program

NGOSS Elements map to one another to form an end-to-end framework for OSS

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NGOSSNGOSSKnowledgeKnowledge

BaseBaseNeed

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C u s t o m e rOSS

Thu Apr 05 12:47:19 2001Ordering 3 Use Case

Use Case Diagram

Gateway Services

Ga tewayI n t e r f a c e

Provider Services

C u s t o m e rM a n a g e m e n t

I n t e r f a c e

Customer Management Serv ices Product Management Serv ices

ProductRequest<<SDM>>

Cus tomerCon tac t<<SDM>>

C u s t o m e r<<SDM>> InvoiceInquiry

<<SDM>>

CreditViolation<<SDM>>

ProductCatalog<<SDM>>

ProductService<<SDM>>

C u s t o m e rO r d e r

Manager ProductFulfillmentManager

Order ing 3Process

*

**

C u s t o m e rRelationshipM a n a g e m e n t

R e s o u r c eIn f ras ' tu reDev ' t andM n g m n t

S u p p l i e r /Partner

Se rv i ceD e v e l o p m e n tand Op'nsM a n a g e m e n t

In fo rmat ion

C u s t o m e r

A s s e s s S e r v i c eAvailability

Provide ServiceAvailability Date

DetermineResourceAvailability

Provide AvailabilityDate

QualifyCustomer

Identify SolutionAlternat ives

Update Cus tomerContact Record

SolutionAlternat ivesAvailable

No Act ionRequi red

P re -Orde rFeasibilityRequest Made

Rece ive Pre-OrderF e a s i b i l i t y R e q u e s t

Contract Interface

Service Implementation

Run-T

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NGOSS NGOSS MethodologyMethodology

Methodology – system of principles and procedures applied to a discipline

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Use Case Diagram

Gateway Services


Provider Services


I n t e r f a c e





<<SDM>>






Order ing 3Process

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In fo rmat ion

C u s t o m e r





QualifyCustomer




No Act ionRequi red



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eTOM

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Element Management

Network Management

BusinessManagement

ServiceManagement

Network and Systems Management Processes

Service Development and Operations Processes

Customer Care Processes

Customer

Network Element Management Processes

Information S

ystems M

anagement P

rocesses

NetworkPlanning andDevelopment

NetworkProvisioning

NetworkMaintenance &

Restoration

Network DataManagement

NetworkInventory

Management

ServicePlanning andDevelopment

ServiceProblem

Management

ServiceQuality

Management

Rating andDiscounting

ServiceConfiguration

Customer Interface Management Processes

SalesOrder

Handling

Invoicingand

Collections

ProblemHandling

CustomerQoS

Management

Physical Resource and Information Technology

Operations

Fulfillment Assurance BillingOperationsSupport &Readiness

Customer Relationship Management

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

(Application, Computing and Network)

Enterprise Management

Strategic &EnterprisePlanning

Financial & AssetManagement

Enterprise QualityManagement, Process & ITPlanning & Architecture

Stakeholder & ExternalRelations Management

Brand Management,Market Research &Advertising

Human ResourcesManagement

Disaster Recovery,Security & FraudManagement

Research &Development,TechnologyAcquisition

Strategy, Infrastructure & Product

ProductLifecycleManagement

InfrastructureLifecycleManagement

Strategy &Commit

Marketing & Offer Management

Service Development & Management

Resource Development & Management

Supply Chain Development & Management


Customer

TMN Layers correspond with TOM horizontals

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C u s t o m e rO S S

T h u A p r 0 5 1 2 : 4 7 : 1 9 2 0 0 1O r d e r i n g 3 U s e C a s e

U s e C a s e D i a g r a m

G a t e w a y S e r v i c e s

G a t e w a yI n t e r f a c e

P r o v i d e r S e r v i c e s


I n t e r f a c e

C u s t o m e r M a n a g e m e n t S e r v i c e sP r o d u c t M a n a g e m e n t S e r v i c e s

P r o d u c t R e q u e s t< < S D M > >C u s t o m e r C o n t a c t< < S D M > >

C u s t o m e r< < S D M > > I n v o i c e I n q u i r y< < S D M > >

C r e d i t V i o l a t i o n< < S D M > >

P r o d u c t C a t a l o g< < S D M > >

P r o d u c t S e r v i c e< < S D M > >

C u s t o m e r

O r d e rM a n a g e r

P r o d u c tF u l f i l l m e n tM a n a g e r

O r d e r i n g 3P r o c e s s

*

**

CustomerRelationshipM a n a g e m e n t

ResourceInfras'tureDev ' t andM n g m n t

Suppl ier /Partner

ServiceDeve lopmen tand Op'nsM a n a g e m e n t

I n f o r m a t i o n

Customer

Assess ServiceAvailability

P r o v i d e S e r v i c eAvailability Date

D e t e r m i n eR e s o u r c eAvailability

Provide Avai labi l i tyDate

QualifyCustomer

I d e n t i f y S o l u t i o nA l t e r n a t i v e s

Update CustomerContact Record

S o l u t i o nAlternativesAvailable

N o A c t i o nR e q u i r e d

P r e - O r d e rF e a s i b i l i t yR e q u e s t M a d e

R e c e i v e P r e - O r d e rFeasibility Request

Contract Interface


Run-T

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View

TOM processes are captured in “FAB” area of eTOM Operations

eTOM maps the NGOSS Business View

Evolution of Evolution of eTOMeTOM

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NGOSS Business MapNGOSS Business Map

Operations

Fulfillment Assurance BillingOperationsSupport &Readiness







Strategic &EnterprisePlanning

Financial & AssetManagement

Enterprise QualityManagement, Process & ITPlanning & Architecture

Stakeholder & ExternalRelations Management

Brand Management,Market Research &Advertising

Human ResourcesManagement

Disaster Recovery,Security & FraudManagement

Research &Development,TechnologyAcquisition

Strategy, Infrastructure & Product

ProductLifecycleManagement

InfrastructureLifecycleManagement

Strategy &Commit

Marketing & Offer Management





Customer

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eTOM eTOM -- The Level 2 ProcessesThe Level 2 ProcessesLevel 1 Vertical Grouping

Level 1 Horizontal Grouping

Operations

Customer

Fulfillment Assurance BillingOperations Support & Readiness

Retention and Loyalty

Customer Interface Management

Supplier/Partner Interface Management





Billing & Collections

Management

CustomerQoS / SLA

Management

ProblemHandling

Selling

OrderHandling

MarketingFulfillmentResponse

ServiceConfiguration & Activation

ServiceProblem

Management

Service QualityAnalysis, Action

& Reporting

Service &Specific Instance

Rating

Resource Provisioning& Allocation

to Service Instance

ResourceProblem

Management

ResourceRestoration

Resource DataCollection, Analysis

& Control

S/P Buying

S/P PurchaseOrder

Management

S/P ProblemReporting &

Management

S/PPerformanceManagement

S/P Settlements& Billing

Management

CRM Operations Support & Process

Management

CRMOperationsReadiness

SM&O Support & Process

Management

ServiceManagement &

OperationsReadiness

RM&O Support & Process

Management

S/PRM OperationsSupport & Process

Management

S/P RelationshipManagementOperationsReadiness





Marketing and Offer Management

Service Planning &

Commitment

Resource &OperationsCapabilityDelivery

Supply ChainStrategy & Policy

Supply Chain Planning

& Commitment

Product Development& Retirement

Supply Chain Development

& Change Management

Infrastructure Lifecycle Mgmt Product Lifecycle MgmtStrategy & Commit

Strategy, Infrastructure and Product

Product & Offer

Portfolio Capability Delivery

Product & Offer Portfolio Strategy,Policy & Planning

MarketingCapability Delivery

Product & Offer

Business Planning &

Commitment Product, Marketing & Customer

PerformanceAssessment

Service PerformanceAssessment

Resource PerformanceAssessment

Supply Chain Performance Assessment

Supply Chain Capability

Availability

Resource & Technology

Strategy & Policy

Service Strategy &

Policy

Resource & Technology

Plan & Commitment

Service &OperationsCapabilityDelivery

ServiceDevelopment &

Retirement

Resource Development

CRMCapabilityDelivery

MarketingStrategy &

Policy

Sales & Channel

Development

Marketing Communications

& Promotion

Enterprise Quality Mgmt, Process & IT Planning & Arch.Process Arch.Management

& Support

Info SystemsStrategy &Planning

KnowledgeManagement

Stakeholder & External Relations ManagementPR & Comm.

RelationsManagement

RegulatoryManagement

ShareholderRelations

Management

LegalManagement

Human Resources ManagementEmployee& Labor

Relations

WorkforceStrategy

WorkforceDevelopment

HR Policies& Practices

Disaster Recovery, Security & Fraud ManagementFraud

Management

Disaster Recovery & Contingency

PlanningSecurity

Management

Financial & Asset ManagementFinancial

ManagementProcurementManagement

Real EstateManagement

Strategic & Enterprise PlanningStrategic &Business Planning

BusinessDevelopment

EnterpriseArchitecture

Planning

GroupEnterprise

Management

Research &Development

TechnologyAcquisition

Research & Development & Technology Acquisition

Brand Management, Market Research & AdvertisingMarket

Research &Analysis

BrandManagement

Advertising

ResourceManagement &

OperationsReadiness

Sales & Channel

Management

Level 2 Process Element

External Entity

EnterpriseQuality

Management

eTOM GB921a approved and sub teams working towards updates of GB921 in time for Vegas

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Order ing 3Process

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In fo rmat ion

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QualifyCustomer




No Act ionRequi red



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SIM

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Invoice

Invoice Data Collection

Collection Management

Invoice Calculation

Invoice Formatting and Distribution

Accounts Receivable Admin.

Invoice Disputes and Adjustments

Product Type Creation

Product Type Lifecycle

Product Type Offering

ProductPortfolio

Product Instance Design

Product InstanceUsage Analysis

Product InstancePerformance Analysis

Product InstanceService Testing

Product Instance Lifecycle

Product Instance Trouble Administration

Product

Equipment Physical Network Manager

Equip. Planning and Installation

Equipment Systems Manager

Equipment

Network ServiceCoordinator

Network Service Usage Aggregation

Network Service Testing

Network ServicePlanning Network Service

Fault AnalysisNetwork Service

Manager

Network/ServiceNetwork Service

Trouble Administration

Network Service Performance

Analysis

Customer

Customer Order Handling

Customer Data AdministrationCustomer

Relationship Mgmt.

Customer SLA/QoS Management

Customer SLA/QoSPerformance Analysis

Technology Fault Correction

Technology Usage Collection

Technology Performance Monitoring

Technology Fault Collection

Technology Fault Analysis

Technology Planning and Installation

Technology Provisioning Element Manager

Technology Logical Network Designer

Technology Technology Performance Management Control

Technology testing

Technology Performance Analysis

Business Management

Sales Admin/AnalysisCampaign Formulation

Sales Force Admin.

Provider Analysis

Competitor Analysis

Contact and Prospect Mgmt.

Sales/Marketing

Market Intelligence

Business Planning

Generic Business Mgt.Industry ComplianceTechnology Planning

Supply Chain Mgt.Forecasting & Opportunities

WorkWorkforce

Management

NGOSS System MapNGOSS System MapSystems Integration Map (SIM GB914) available and new project charter being prepared

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Red Team underway addressing Contract Specification, Behavior & Control, Security, Metamodeland Distribution Services aspects of the Architecture.Major deliverables scheduled for TMW Las Vegas 2002

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Shared Information/Data Modeling team (SID) has been released as document number GB922.

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What Is SIDWhat Is SIDThe SID is an organized collection

of business and system entity definitions and UML models that? Provide a common

information/data language? Depict the relationships

among the entities ? Provide a set of management

abstractions

Customer Invoicing

Portfolio Product

Service Equipment

Technology

W

ork

Sales/Market

Business

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SID and NGOSSSID and NGOSS

SID is the NGOSS “glue”? Provides a

? business view? system view? implementation view

? Three views necessary to ensure that business requirements can drive system design and implementation


Strategy, Infrastructure &Product

Operations

Customer Customer

Supplier/Partner Suppliers/Partners

Market, Product & Customer

Service

Resource (Application, Computing and Network)

Supplier/Partner

Market, Product and Customer

Service

Resource(Application, Computing and Network)

Supplier/Partner

© TeleManagement Forum October, 2001

Shareholders Other StakeholdersEmployees

Invoice

Invoice Data Collection

Collection Management

Invoice Calculation

Invoice Formatting and Distribution

Accounts Receivable Admin.

Invoice Disputes and Adjustments

Product Type Creation

Product Type Lifecycle

Product Type Offering

ProductPortfolio

Product Instance Design

Product Instance Usage Analysis

Product Instance Performance Analysis

Product Instance Service Testing

Product Instance Lifecycle

Product Instance Trouble Administration

Product

Equipment Physical Network Manager

Equip. Planning and Installation

Equipment Systems Manager

Equipment

Network Service Co- ordinator

Network Service Usage Aggregation

Network Service Testing

Network Service Planning

Network Service Fault Analysis

Network Service Manager

ServiceNetwork Service

Trouble Administration

Network Service Performance

Analysis

Customer

Customer Order Handling

Customer Data Administration

Customer Relationship Mgmt.

Customer SLA/QoS Management

Customer SLA/QoS Performance Analysis

Technology Fault Correction

Technology Usage Collection

Technology Performance Monitoring

Technology Fault Collection

Technology Fault Analysis

Technology Planning and Installation

Technology Provisioning Element Manager

Technology Logical Network Designer

Technology Technology Performance Mangement Control

Technology testing

Technology Performance Analysis

Business Management

Sales Admin/Analysis

Campaign Formulation

Sales Force Admin.

Provider Analysis

Competitor Analysis

Contact and Prospect Mgmt.

Sales/Marketing

Market Intelligence

BusinessPlanning

Generic Business Mgt.*Industry Compliance

Technology Planning

Supply Chain Mgt.Forecasting & Opportunities

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Order ing 3Process

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NGOSS ComplienceTMF 050 and TMF 050a have been produced and are available for member comment.

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Compliance Program Documents Compliance Program Documents (TMF 50, 50A)(TMF 50, 50A)

Testing Strategy (TMF050)Testing Strategy (TMF050)

Testing Information Requirements (TMF050A)

(Technology Neutral)



Technology Specific Testing Implementation (TMF050B,

C, D… )

(Technology Specific)


C, D… )


? TMF 050 provides ? Business justification? Current business

scope? Testing components

expected? Testing

strategy/principles

? Available as member evaluation

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Testing Strategy (TMF050)Testing Strategy (TMF050)






C, D… )



C, D… )


? TMF 050A provides ? Information model? Test classification? Test cases? XML schemas

? Available as member evaluation

? TMF 050B, C, D… are under construction


C, D… )



C, D… )






Compliance Program Documents Compliance Program Documents (TMF 50, 50A)(TMF 50, 50A)

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eTOM

SIM Red Team

SID

NGOSS Complience

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Using NGOSSUsing NGOSS

Red Team OutputsSystems architecture planning and development

Catalyst Demonstration at TMF

Runtime View

SIDGB922

ComplianceTMF050TMF050A

Red Team OutputsISV to ISV software integration

SIDGB922

ComplianceTMF050TMF050A

Red Team OutputsSIM GB914

eTOMGB921

TMF Catalyst Team

SIM GB914

SP Inventory of OSS Systems

eTOMGB921

SP Inventory of Business Processes

Knowledge Base

Implementation View

System ViewBusiness View

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SummarySummary

? The NGOSS teams have made significant progress over the past 18 months.

? Major challenge going forward include? completion of a number of the working areas ? promote tight end to end linkage

? To influence this work … . get involved!!