04/22/23 Mercer University School of Engineering Slide 1

The Quality Thread in Industrial Engineering and

Industrial Management

Dr. Joan Burtner Associate Professor of Industrial

Engineering and Industrial ManagementAmerican Society for Quality - Certified

Quality Engineer

04/22/23 Mercer University School of Engineering

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Introduction Consumer choices

Rep___________ Pref___________ Perceived q__________

The quality movement Competition Global e________

Quality and industrial engineering professions

Careers Coursework

04/22/23 Mercer University School of Engineering

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The Quality Movement S_C

Statistics Products

SP_ Statistics Process

T_M Management Employee involvement

_ _ _ _ Sigma Six Sigma Lean Manufacturing (Toyota)

04/22/23 Mercer University School of Engineering

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Global Issues Global economy

Competition Cooperation

National/International standards and guidelines MIL-STD xxx ISO 9001, ISO 14000, etc QS 9000 Regulatory agencies

EPA (Radiation levels, contaminants, etc) National/International Awards

Deming Prize Baldrige Award

04/22/23 Mercer University School of Engineering

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Quality Leaders Shewhart (statistically based control chart)

De_____ (management’s 14 points)

Juran (quality trilogy)

T________ (design of experiments)

Jack Welch (advancement of Six Sigma)

Donald Berwick (patient safety advocate)

04/22/23 Mercer University School of Engineering

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Careers Industrial engineers Quality engineers Manu_________ engineers Management engineers Project managers Proc_____ improvement specialists Black Belts Performance improvement engineers Product engineers CEO’s COO’s

04/22/23 Mercer University School of Engineering

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Preparation Coursework

Probability and Sta_______ Statistical Quality Control/ Process Control Design of Ex___________ Technical electives such as Quality Engineering or

Lean Six Sigma or Healthcare Process Improvement

Related courses – Ergonomics, Simulation Work experience

Coop (usually during the academic year) Internships (usually during the summer) Part-time jobs Volunteer work (typical of the healthcare field)

04/22/23 Mercer University School of Engineering

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Professional Organizations Institute of __________ Engineers (IIE)

Special Interests Groups - Societies and Divisions Conferences

American Society for _______ (ASQ) Engineers Non-engineers

Society for Health Systems (SHS) Clinical Non-clinical

Healthcare Information and Management Systems Society (HIMSS)

04/22/23 Mercer University School of Engineering

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“Quality” Organizations Discussion

Automobile Makers T__________ H___________

Hotels R__________________ H_______________

Fast Food Restaurants Airlines Manufacturer of Jeans

04/22/23 Mercer University School of Engineering

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“Quality” Credentials Six Sigma

Green Belt B______ Belt M_______ Black Belt

ASQ Certification Quality E______________ M_____________ of Quality / Organizational

Excellence Many other specialities

04/22/23 Mercer University School of Engineering

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“Quality” Salaries ASQ 2005 Salary Survey

Position Bachelor’s Degree Master’s Degree

Project Engineer $ 67,138 $ 74,951

Quality Engineer $ 64,342 $ 70,820

Master Black Belt $ 91,154 $107,044

Quality Manager $ 76,561 $ 85,326

Vice President $123,596 $126,419

04/22/23 Mercer University School of Engineering

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“Quality” Specialization Courses Taught by Dr. Burtner Industrial Engineering

ISE 327 Statistical Process Control ISE 352 Design of Experiments ISE 427 Reliability and Quality Assurance ISE 491 (Varies)

Industrial Management IDM 355 Quality Management IDM 404 Industrial Management Case

Studies (includes quality) ETM 591 (Varies) ETM 627 Quality Management

04/22/23 Mercer University School of Engineering

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“Quality” Alumni

Industrial Engineering Susan Barkley - HCA Greg Meyer - RAFB Matt Stevens - Gulfstream

Industrial Management Drew Elrod - MCCG Roy Jackson - Southwire

04/22/23 Mercer University School of Engineering Slide 14

Questions?http://www.asq.org/

http://www.iienet.org/