Transportation . Edition 27 / 2020

insider . 16

IRIS – International Railway Industry Standard.

inaction . 8HMI System – HMIS Multi-Legend Alarm Indicator.

intechnology . 4NEW – Passenger Interface.

inbrief . 2

The railway market of the future – trends and challenges.

inbrief . 3

At the DB Railway Forum held in Berlin during October 2019, Deutsche Bahn amazed visitors with its dizzying in-vestment and growth figures: for 2019–2023 alone, DB was planning gross in-vestments totalling 67 billion euros, 11 billion euros of which was earmarked for the renewal of its local and regional train fleet. DB expected passenger numbers to grow to 200 million by 2030, corresponding to an annual increase of 1.1 %. The figures for local public trans-port are even more impressive, with passenger numbers expected to go as high as 3.3 billion by 2030, represent-ing an annual increase of 1.9 %.

ses of a similar kind in the past, we have seen that people’s travel behaviour does not fundamentally change after the event. At EAO, we are fairly confident that the railway market will recover again and go on to achieve new highs after the coronavirus crisis, not least because of – or thanks to – the push of environmentally friendly initiatives and the global is-sue of reducing CO2 levels.

EAO is ready to accompany you, our valued customers and partners, moving forward into the boom of the railway mar-ket. With our innovative, reliable and intuitive HMI products for the railway market, we can support you in getting your systems ready for the challenges ahead in areas such as preventive maintenance or digitisation, among others. With the postponement of Innotrans 2020 due to the Covid situa-tion, we were unfortunately unable to invite you to visit our

These growth forecasts for DB’s pas-senger numbers are certainly impres-sive, and considering that these figures apply to Germany alone – other large countries in Europe and Asia are pro-jecting similar growth figures – it is safe to assume that the rail market as a whole is looking at a bright future.

The question now is whether the coro-navirus crisis and the associated mo-bility restrictions could affect these growth figures in the long term: I do not think this is likely. Human demand for mobility is reliably huge and sure to re-cover after a temporary drop. With cri-

informative EAO trade fair stand – here, the impact of the coronavirus crisis on the railway market is unmistakable as it has pushed this leading international event into 2021.

Nonetheless, we are already looking forward to welcoming you at our stand in Berlin in April 2021, where you will be able to drive a train on a virtual journey through the Swiss winter landscape and, of course, experience all of EAO’s innova-tions in the railway sector first-hand. We look forward to greeting you in person!

André WitschiHead of Business Development

Further information is available at www.eao.com

The coronavirus crisis and its effects on the railway market.

Editorial

Dear customers and partners,

The past few months have been difficult for all of us, with an almost global lock-down crippling economic activity and forcing us to adopt new ways of living and working. We are releasing this new issue of intouch with that context in mind. EAO intends to show that we are getting back on track, but we are also keen to clearly convey that there is a great deal of positive learning that arises from this crisis and which will support and enrich us in the future. In this issue, we show you which trends, as well as challenges, the railway market can expect in the wake of coronavirus. We also offer a behind-the-scenes look at the new EAO LEAN production approach, which will make us more capable and efficient for the future. In November we would like to invite you to a digitally interac-tive railway event at which we will pre-sent our HMI expertise and our latest, most innovative products. There’s lots for you to look forward to!

We hope you enjoy reading this new edition of intouch!

David KramerHead of Corporate Communication

The future of the railway market.

The “Deutsche Bahn” expects an annual

increase of 1.1 % in passenger numbers.

Despite the physical distance we want to be in touch with you and invite you therefore to our “Digital Railway Presentation” at our virtual booth.Find further information athttps://eao.com/digital-railway-show

Digital Railway Event 2020

intechnology . 5

Further information is available at www.eao.com/passenger-interface

Passenger Interface is a transformational tech-nology innovation uniquely designed for public transport passengers. It will help your passen-gers’ electronic devices to stay powered and connected providing opportunistic charging throughout their journey and beyond – remain-ing stress free with no low battery anxiety and without the need to carry cables and chargers.

Passengers use their mobile phones for enter-tainment, information and for their personal se-curity. They value on-board charging as well as connectivity to the internet, their friends, family and colleagues as important factors in the qual-ity of their passenger experience. Intensive use means that mobile phones will often lose charge on a journey and phone charger cables can be lost, get broken or simply forgotten.

The Passenger Interface is easy and intuitive to use. The innovative iBeacon technology can be integrated with the train operator’s app to pro-vide tailored passenger information, smart tick-eting and on-board services personalised to the customer.

The Passenger Interface is a range of mobile phone charging products that can give every passenger access to convenient, reliable phone

charging. The Passenger Interface includes both Qi wireless chargers and also a standard USB-A socket. The multi-coil charger overcomes issues with phone placement on the inductive charging transmitter.

The Passenger Interface comes in four stan-dard variants; customised versions are also pos-sible:

� Seatback mounted multi-coil charger in metal holster with secure soft-touch phone clamp and USB socket

� Seatback SliderFLEX version for portrait / landscape viewing with USB charging socket

� Table top, round single coil charger for mounting in a table with separate table edge USB socket (via a custom cable and mounting bracket)

� Rectangular multi-coil charger with USB socket for flexible design integration options

Benefits to the passenger � Charge phone without inconvenience of

carrying plugs and cables � Opportunistic charging to avoid “low battery

anxiety” � Access to additional on-board services

during journey � Profit from tailored promotional offers during

and after the journey

Benefits to the train operator � Clear enhancement to the passenger

experience and the operator’s image � Can be retrofitted during refurbishment or

as a separate upgrade � The SliderFLEX and holster accept most

modern smartphones � Can be branded with the service operator’s

or sponsor’s logo � Additional revenues through tailored

passenger services

The Passenger Interface will broaden the role of public transport operators towards digital ser-vice technology providers to deliver additional value for their customers.

Passenger Interface – Charge. Connect. Communicate.The fully railway certified PassengerInterface enables passengers to accessadditional services, charge their phonesduring the journey and enables train operators to provide them tailored content.

Seatback mounted SliderFLEX and holster version.

Seatback holster version.

Seatback SliderFLEX.

Rectangular multi-coil and table top single coil version.

intechnology . 7

cator. This provides additional advantages and enhances safety in public transportation, espe-cially for people with visual impairments. Pas-sengers are intuitively warned about potential dangers thanks to the loud, audible warning signal and the LED status indicator visible from any angle.

When the train door is opened, green LEDs steadily illuminate or flash. At the same time, the door opening audio signal will sound to provide additional acoustic signalisation. As soon as the door closes, the red LEDs illuminate (or flash) and the “door closing” signal can be heard clearly. Choices in LED colours and com-binations are available and can be tailored to meet the specific application requirements. Ad-ditionally, for emergency call system announce-ments, a passive speaker module variation is available that can be connected to an external signal source and amplifier.

Safety has absolute priority when it comes to opening and closing doors in public transporta-tion. This also has an impact on accessibility issues – whether for facilitating passenger entry on trains, trams, bus or for public use emergency call and call-for-aid systems. Users can depend on both the audible and the visual warnings provided by the Series 57 multi-tone warning indicators (MTWI).

Typical applications � Passenger access to trains, trams, buses � Emergency call and call-for-aid systems � Access control systems

The Series 57 MTWI uniquely combines two rail industry-established HMI functions into one sin-gular compact device – the Series 56 multi-tone sound module and the Series 57 warning indi-

Multi-tone warning indicator.Audible warning and LED status indication combined in a singlecompact device – EAO has expanded its globally recognised Series 57 to include another innovative product in the form of the multitone warning indicator.

The Series 57 MTWI combines audible and visual warnings.

The MTWI enhances safety in public transportation.

Advantages � Audible and visual warning in a single device � A single cable for space and cost savings in

mounting � Modern, timeless design of Series 57 � Long service life and attractive total cost of

ownership � Intense 180° illumination

In all, the MTWI offers a variety of technical and economic benefits for users, train door system providers and public transportation operators.

Further information about our Series 57 is available at www.eao.com/57

inaction . 9

The size and the symbols of the HMIS Multi-Legend Alarm

Indicators are customisable.

Flexible, bright and reliable alarm indicator – only 8 mm thick and designed for driver’s cabs this modular HMI simplifies fault monitor-ing contributing to increased safety within railway applications.

EAO’s HMIS Multi-Legend Alarm Indicator.

With its extremely flexible and modular design, the HMIS Multi-Legend Alarm Indicator fulfils a broad range of application needs. The panel size and the symbols are customisable. Differ-ent illumination colours are available. The flexi-ble number and arrangement of the symbols as well as the ultra-thin mounting depth of less than 8 mm thickness ideally fit to driver desk and control cabinets, as well as in other railway application where the space envelope for the status indicators is limited.

Every alarm indicator is electrically indepen- dent to guarantee high operational safety, and redundant illumination on each element pro-vides increased reliability. The complete system of indicators is controllable by bus interface, digital IO or other interfaces, which allows easy and effective integration with existing systems. In addition, the indicator modules can be pro-vided with dimmable illumination. The lamp test functionality is effective and immediate with a capacitive touch sensor included in the alarm panel. With a range of different indicator tiles,

grid spacings, and numbers of tiles per module, this is a truly flexible status monitoring system. Mounting of the indicator panel can be adapted to the customer needs with adapters or directly with mounting studs.

Advantages � Customisable panel size and symbols � Quick adaption to customer-specific

requirements � Additional functionality can be added � Ultra-thin design (< 8 mm) to fit in driver

desk panels � Bright even illumination visible in all light

conditions

Further information is available at www.eao.com/mi-panel

Series 04 illuminated selector switches.

The Series 04 illuminated selector switch offers intuitive and reliable operation in the interest of enhanced safety in public transportation applications.

Modern, tactile, illuminated.

Public transportation today needs easy-to-use, modern actuators and indicators. EAO offers tactile, long-lasting illuminated selector switches that are ideal for the challenging conditions of-ten found within rail vehicle applications.

The bright LED illumination is clearly visible in daytime scenarios that feature strong sunlight as well as in low-light conditions. With single or bi-colour illumination, these Series 04 illuminat-ed selector switches enhance operating safety at the driver’s cab, on the control panel and in control cabinets by enabling intuitive and quick visual recognition.

Advantages. Bright, single or bi-colour LED illumination. Modern design with rounded edges

(in accordance with DIN 5566-1). Excellent tactile feedback. Long service life and robust construction (IP65). Wide range of possible combinations and

options

The user-friendly, ergonomically designed se-lector switch has rounded edges that are con-sistent with the DIN 5566-1 standard.

Furthermore, Series 04 selector switches offer excellent, positive tactile feedback. Thanks to their rugged and modular design, these reliable devices have a long service life of up to 2.5 mil-lion switching cycles and feature high IP65 pro-tection.

Further information is available at www.eao.com/04-selector-switch

Coming soon

Series 04 with halo ring illumination.

infocus . 11

Quickly identifiable and clearly visible –

the Multi-Legend Display.

EAO Systems AG combines customised HMI components to

produce a tailor-made HMI solution.

Multi-Legend Display.Series 57.

number of combinable display colours and the high display contrast. Display symbols can be shown with a resolution of up to 472 x 472 pixels and can be uploaded to the device as PNG files. EAO will pre-install the files if so desired.

Advantages � Up to 16 customisable symbols per display � Excellent visibility and wide viewing angle � Environmentally adaptive sensor for display

brightness � Modern, vandal-proof design with low back

panel depth � Complies with industry standards

Further information about our Series 57 is available at www.eao.com/57

Public transportation applications need indica-tors to not only be intuitive and vandal-proof but also quickly and easily identifiable at all times. For example, a passenger needs to be able to quickly identify from a distance if a toilet is va-cant, occupied or out of order so that they do not unnecessarily waste time waiting or search-ing for the facilities. In the event of a fire, it is especially important for the alarm symbol to be quickly identifiable. And there are numerous other indicator applications that passengers can benefit from.

With a 3” TFT display, integrated sensor for adapting the display brightness and a wide viewing angle, this display has been designed from the ground up to be easily identified. Aside from offering optimum visibility in all lighting conditions, the brightness sensor also optimis-es the service life of the device by ensuring that the illumination is never brighter than it needs to be. The clear visibility of up to 16 customisable symbols on each display builds upon the large

EAO Systems AG develops and produces high-quality, customised HMI systems for the public and private transport sectors.

Flexible, clearly visible and vandal-proof status displays – With up to 16 customisable symbols for each display – for intuitive status information in public transportation.

When developing an HMI system, it is important to ensure that all functional and ergonomic requirements are taken into account and that all market and country-specific standards are met. That is why we rely on a holistic project manage-ment approach when developing an HMI system solution.

During project initialisation, we place great importance on getting to know the customer’s specific requirements for ac-curate implementation. With our effective, efficient planning and design processes, we can ensure accurate execution from the design and production of the prototype, to the Zero Series, and all the way to series production.

This is the approach we used to develop the panel shown here. The customer-specific HMI components are intercon-nected by means of a laser-engraved front plate. The front plate is fitted with mounting brackets for the cable harness, which in turn features an interface with a connector making it easier to mount the panel. The installation of a specific keylock insert switch is the finishing touch in terms of custo-misation.

Whether you need an HMI solution for the driver’s cab, pas-senger access, the toilet facilities or passenger comfort, we will put together your individual components and use a com-bination of technological solutions to produce an HMI sys-tem that is tailored to your requirements.

Further information is available at www.eao.com

Tailor-made HMI system solutions.

inview . 13

For passenger access, the use of theright HMI solutions can ensure thatthe system meets all standards and provides the successful and safe opera-tion of passenger access and exit doors on rail cars.

The majority of new light rail systems have pas-senger-actuated doors, which increase comfort inside the car and may reduce wear and tear on the door system. The primary traditional justifi-cations for localised passenger controls almost always involve HVAC / climate benefits – a key environmental interest by having locally control-lable doors as compared to mass openings of all which minimises the unnecessary escape of ei-ther heat or cool air.

When passengers have control of the doors, the cars tend to retain more heat or cooling since passengers can close doors faster, when no one is entering the car. There can also be an impact on dwell time. Where doors don’t automatically open if not activated by passengers, waiting times have been reduced. However, at busy sta-tions, where the use of all doors is generally re-quired, operators tend to override passenger control actuation and open and close all doors at once.

Regardless of who is controlling the doors, the critical elements that have to be considered in-clude safety, ease-of-operation, integration with

existing control systems, accessibility for all passengers, and reduction of the potential for human error.

Door control systems on passenger rail cars have developed beyond simple open and close buttons. The design of passenger access sys-tems for rail involves all the following aspects:

� Careful consideration of human factors � Ergonomic criteria, including requirements

for people with reduced mobility � Interoperability throughout a rail fleet � Clear and simple presentation of critical data � Clear and consistent feedback to the

passenger, both audible and visual � Integration of industry and federal guidelines

and best practices.

Trends in HMI Systems for passenger access include better illuminated symbols and indica-tors, the addition of simple and complex tones to provide audible feedback, sealed HMI Compo-nents, and “hidden-until-illuminated” controls.

HMI Systems that offer reliable, intuitive, and er-gonomic performance are essential to both the passenger and rail crew. The effectiveness of

Benefits of HMI solutions for passenger access systems.

Door control systems have developed beyond simple open and close buttons.

Safety, simple operation and accessibility for all passengers – central elements in passenger access.

the HMI System – and consequent effectiveness of its use – depends upon an exacting design process that incorporates all technical, ergono-mic, and communication requirements.

We are happy to assist you as an Expert Partner in the design process for your individual HMI system for passenger access.

Further information and the extensive technical article on the subject you can find at www.eao.com/downloads or visit

insider . 15

Series 57 door opening pushbuttons now have a new coating that gives them improved resistance to harsh environmental impacts and cleaning agents.

EAO – Uncompromising customer focus.

Series 57. The new standard.

Series 57 – resistant to external influences.

Customer Centricity.

In the railway industry, rail cars and doors are exposed to harsh environmental conditions and a wide range of pollutants. External influences such as pollution, graffiti and mechanical stress all leave their mark on the materials and also on the integrated door opening pushbuttons, which necessitates regular cleaning – sometimes with extremely aggressive chemicals.

In response to these challenges within the rail industry, EAO has developed a new plastic coating for its Series 57 door opening pushbut-tons. Thanks to this new coating, our modern door opener can withstand a significantly higher

EAO’s global structure and organisation are un-compromisingly focused on our customers, for maximum customer contact, tailored advice and prompt delivery.

EAO’s customers benefit from an international consulting, production and distribution net-work comprising of 600 employees in total, with production locations in Switzerland, Ger-many, North America and China, and 10 sales companies as well as distributors in over 50 countries.

Our local sales companies offer on-site and on-line consultancy, sales, engineering, product storage and distribution services. They offer an ideal complement to the global EAO network, by seamlessly connecting it with the customer’s value chain.

For customers, this results in huge added value in the form of tailored advice and customised HMI solutions, rapid picking and short delivery times, and, not to mention – excellent customer service.

Get in touch with EAO’s customer centricity:www.eao.com

number of aggressive cleaning agents, and also demonstrate better colour stability for longer, even under intensive UV radiation.

To find out more about our Series 57 products and the benefits they offer, please visit www.eao.com/57 or get in touch with your local EAO partner.

EAO: Uncompromising customer focus.

insider . 17

www.eao.com

Follow us.We are on LinkedIn!EAO creates possibilities. Since 1947.

Come take a look at our LinkedIn pro� le today! Be sure to give us a follow so that you can fully interact with us.

https://www.linkedin.com/company/eao/

The importance of the International Railway Industry Standard(IRIS) for EAO and for our customers in the rail industry.

The expansion of our QM system to include an IRIS-compliant Rail Quality Management System was inevitable.

Efficient and effective – Rail Quality Management System.

Since 1947, EAO has been known for sophisti-cated control units and high-quality pushbut-tons. The company is well established within the railway industry as a reliable partner and HMI manufacturer, with our products used in driver cabs, doors and many other applications. We apply a quality concept and expertise that meant the expansion of our QM system to in-clude an IRIS-compliant RQMS (Rail Quality Management System) was inevitable after the introduction of the ISO 9001 standard.

EAO has been IRIS certified since 2009. This certification is a key requirement within the rail-way industry, with ISO 9001 no longer specified as the basis for certification; it has now been

The ISO / TS 22163 standard guides all our company processes, from quality management system to business management system, and requires extensive documentation: a total of 22 processes must be adequately defined and documented. These also include 10 “KO” re-quirements, which define the principles of a Rail Quality Management Systems (RQMS). These will be developed further over the next few years through internal audits and certification audits on the basis of a bronze, silver and gold achievement level model.

The adaptation of our business process, includ-ing corresponding training for all employees, took around six months. Thanks to strong sup-port from company management, we were able to internally focus on this mammoth task and also benefited from external support supplied by renowned service provider CC-Rail. Our proven ERP system and existing document management system were very useful as part of this process.

What benefits will this change result in for our customers? We want to remain attractive to our customers. The RQMS ensures that we use ef-ficient, effective processes from which our cus-tomers benefit. Our customers and product safety are of central importance to us, and we ensure our services are provided on time, based on expert knowledge and in a manner that al-lows for verification. EAO’s customers truly val-ue this.

Further information about our responsibility for quality can be found atwww.eao.com/certificates-and-approvals

replaced by IRIS certification. We welcome this development, since the requirements set out in the IRIS rail standard suit our company perfect-ly and will help us to keep developing EAO fur-ther, to fulfil customer requirements and in-crease customer satisfaction.

At the start of 2018, we decided to pursue IRIS Revision 03:2017-06 based on ISO / TS 22163:2017. IRIS Revision 03 requires management to focus on the process performance and process re-sults for the entire supply chain within the rail industry. In this regard, increased importance is placed on value creation for the organisation and its customers.

insider . 19

EAO is lean and fit for the future – the family-owned, heritage-rich company has started on the path to continuous improvement and is becoming LEAN.

Thanks to standardised, daisy-chained processes,

orders are processed more efficiently and in line

with the highest quality standards.

Pleasing results also on the production line for Series 57.

Behind the scenes – EAO’s LEAN Production.

“Progress cannot be generated when we are satisfied with existing situations.” These are the words of Taiichi Ohno, inventor of the revolu-tionary Toyota production system. Almost 50 years ago Toyota, then a Japanese niche player within the automotive industry, began optimis-ing its production based on an innovative new philosophy. The foundation for this philosophy was “Kaizen”, which translates as “change for better”. For EAO, the shift towards a new pro-duction model began in 2018, when the company decided to take a LEAN approach to the future.

process for these products was selected for the piloting of the new processes. All assembly steps in the production process were examined and the time required to complete them calcu-lated. The new assembly line had to ensure that orders could be processed more efficiently and yet continue to meet the highest quality stan-dards thanks to standardised, daisy-chained work processes. Workplace ergonomics were also an important part of the planning, and the production line had to be designed in such a way that it would be pleasant for employees working on it and would be illuminated as effec-tively as possible. After the detailed planning phase was complete, construction on the new Series 56 assembly line could begin.

Impressive resultsA team of ten employees from various depart-ments assembled the new line and moved all equipment and production parts to the new workstations. The assembly process was then run as many times as needed to define a more efficient, more robust work process with a practical ordering of all materials. The results after one week were astonishing: the order cycle time had been dramatically reduced by 80 %, and production flexibility had increased ac-cordingly. The space required could also be re-duced by 70 %, while quality control for the new production process was optimised. Since all process steps up to the automated quality con-trol and packaging are carried out by the same person, deviations are detected and corrected

early on before large quantities have been pro-duced. A pleasing result, then – and one that was repeated in 2019 with new production lines for Series 57.

Happy customers and employeesWe hope that you, our valued customers and business partners, are also feeling the effects of these improvements in our production pro-cess, and benefiting from shorter delivery times while enjoying the same high quality standards. The new production approach allows us to re-spond flexibly and promptly to customer-spe-cific requirements.

Many of our high-quality HMI components are produced manually. That is why it is particularly gratifying to EAO that the feedback from our employees is also positive, with work now per-ceived as more varied and more fluid. Precise manual processing ensures that even the small-est production parts find their destination and become part of an intuitive and reliable HMI – precision work to be proud of!

Further information is available at www.eao.com

As the first step of the project, the company fo-cused on expanding employees’ knowledge and an understanding of the new approach, ini-tially training around 40 employees intensively in LEAN principles. This knowledge was then brought back to the company and applied in its production facility in Olten, Switzerland – with great success!

Series 56: the pioneerThe company’s Series 56 line is very important in the transportation market, and the assembly

inview . 20

Editorintouch – the EAO customer magazine

EAO AG Tannwaldstrsse 88 CH-4600 OltenTelefon +41 62 286 91 11communication@eao.comwww.eao.comwww.eao.com 70

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www.eao.com

EAO Contact.Your centre of excellence.

Headquarters

EAO Holding AGTannwaldstrasse 88CH-4600 OltenTelephone +41 62 286 92 00info@eao.com

SwitzerlandEAO AGTannwaldstrasse 88CH-4600 OltenTelephone +41 62 286 91 11info@eao.com

EAO Systems AGTannwaldstrasse 88CH-4600 Olten Telephone +41 62 286 91 11sales.esy@eao.com

ChinaEAO (Guangzhou) Ltd.3/F, Block G4, South China New Materials Innovation Park31 Kefeng RoadGuangzhou Science CityCN-Guangzhou, PRCTelephone +86 20 3229 0390sales.ecn@eao.com

GermanyEAO Automotive GmbH & Co. KGRichard-Wagner-Straße 3DE-08209 Auerbach / VogtlandTelephone +49 3744 8264 0sales.esa@eao.com

North AmericaEAO CorporationOne Parrott DriveSheltonUS-CT 06484Telephone +1 203 951 4600 sales.eus@eao.com

Manufacturing Companies

Sales Companies

ChinaEAO (Guangzhou) Ltd.3/F, Block G4, South China New Materials Innovation Park31 Kefeng RoadGuangzhou Science CityCN-Guangzhou, PRCTelephone +86 20 3229 0390sales.ecn@eao.com

EAO (Shanghai) OfficeRm.401, Lihpao Plaze,NO.159 Shenwu Road,Minhang District,CN-Shanghai, 201106.PRCTelephone +86 21 6095 0717sales.ecn@eao.com

FranceEAO France SASBâtiment Silex15 rue des CuirassiersCS 33821FR-69487 Lyon Cedex O3 Telephone +33 9 74 18 93 41sales.efr@eao.com

Germany, Austria, Czech Republic, Poland, SlovakiaEAO GmbHLangenberger Straße 570DE-45277 Essen Telephone +49 201 8587 0 sales.ede@eao.com

Hong Kong (Asia Pacific)EAO (Far East) Ltd.Unit A1, 1/ F, Block ATin On Industrial Building777 Cheung Sha Wan RoadLai Chi Kok, KlnHK-Hong KongTelephone +852 27 86 91 41sales.ehk@eao.com

ItalyEAO Italia S.r.l.Centro Direzionale Summit – Palazzo D1Via Brescia 28IT-20063 Cernusco sul Naviglio (MI)Telephone +39 029 247 0722sales.eit@eao.com

JapanEAO Japan Co. Ltd.Net 1 Mita Bldg. 3F3-1-4 Mita Minato-kuJP-Tokyo 108-0073Telephone +81 3 5444 5411 sales.ejp@eao.com

Netherlands, BelgiumEAO Benelux B.V.Kamerlingh Onnesweg 46NL-3316 GL DordrechtTelephone +31 78 653 17 00 sales.enl@eao.com

North AmericaEAO CorporationOne Parrott DriveSheltonUS-CT 06484Telephone +1 203 951 4600 sales.eus@eao.com

SwitzerlandEAO Schweiz AGTannwaldstrasse 86CH-4600 Olten Telephone +41 62 286 95 00sales.ech@eao.com

United Kingdom, Denmark, Finland, Ireland, Norway, SwedenEAO Ltd.Highland HouseAlbert DriveBurgess HillGB-West Sussex RH15 9TNTelephone +44 1444 236 000 sales.euk@eao.com