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The Relationship Between Transit Systems and TPA’s
George Y. Gilpatrick Jr. Carol Law, PhD
Establishing the Terms
Random Draws Records Management Program Monitoring Collection Site Monitoring Quality Control MRO Service Industry Expert
Establishing the Terms
Do you have a clear agreement of services?
Is it fully enumerated? What are the terms?
Establishing the Terms
Be clear about the expectations of service
Remember the structure (the transit system is the client)
Establishing the Terms
What have you requested?
What was delivered?
Service Expectations
If randomization is your only stated need, the TPA should not be expected to provide monitoring
Service Expectations
The TPA is precluded from performing certain tasks
Prohibited Service
Lab results MRO
Alc. + DAPM
Donor MRO
Monitoring
What does “monitoring” entail?
Accuracy of TPA Services
The Draw
-On Time
-Accurate List
-Adequate Numbers
-Reasonably Spread
Accuracy of TPA Services
The Communication
-Regular
-Timely (adequate warning)
-Sufficiently Service Oriented
-Accurate concerning regulation
Accuracy of TPA Services
The Records
-Arrive promptly
-Available when requested
-Accurately completed
Accuracy of TPA Services
The Monitoring
-Guidance for collection services
-Guidance for MRO services
-Assistance with random spreads
Accuracy of TPA Services
The Monitoring
-Post-accident testing
-Pre-employment testing
-Reasonable suspicion
Accuracy of TPA Services
The Monitoring
-Return-to-Duty
-Follow-up
***Negative results are required, monitoring is crucial
Accuracy of TPA Services
The Testing Cycle
-Testing cycle is completed before an invoice is sent
Industry Issue
The most common TPA issue told to the FTA audit team:
The TPA acts as if the transit system works for them
Industry Issue
Transit systems also have difficulty with TPA’s not adequately assisting during audits/MIS:
Industry Issue
Is your TPA available to answer audit questions?
Is your MRO? Are they cooperative?
Discussion- The TPA and:
Audits MIS Daily Operations Ease and Convenience Compliance, Compliance,
Compliance, and Compliance
