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ICT Sector Strategic and
Investment Plan
(2015/16 – 2019/20)
ConnectedUgand@2020
The Republic of Uganda
Ministry of Information and Communications Technology
ConnectedUgand@2020
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Acronyms
Acronym Description
BFP Budget Framework Paper
BN Billion
BTS Base Transmitter Station
CDMA Code Division Multiple Access
CERT Computer Emergency Response Team
CNDPF Comprehensive National Development Planning Framework
Devt Development
EACO East African Communications Organisation
FAO Food and Agriculture Organization
FDI Foreign Direct Investment
FY Financial Year
GCIC Government Citizen Interaction Centre
GDP Gross Domestic Product
GoU Government of Uganda
ICT Information and Communications Technology
ICT-SIP Information and Communications Technology Sector Strategic and Investment Plan
IT Information Technology
ITES Information Technology Enabled Services
ITU International Telecommunications Union
LGDP Local Government Development Plan
MAAIF Ministry of Agriculture, Animal Industry and Fisheries
MDGs Millennium Development Goals
M&E Monitoring and Evaluation
MEMD Ministry of Energy and Mineral Development
MoFA Ministry of Foreign Affairs
MoFPED Ministry of Finance, Planning and Economic Development
MoGLSD Ministry of Gender, Labour and Social Development
MoH Ministry of Health
MoIA Ministry of Internal Affairs
MoICT Ministry of Information and Communications Technology
MoING Ministry of Information and National Guidance
MoJCA Ministry of Justice and Constitutional Affairs
MoLHUD Ministry of Lands, Housing and Urban Development
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Acronym Description
MoPS Ministry of Public Service
MoTWH Ministry of Tourism, Wildlife and Heritage
MoU Memorandum of Understanding
MoWE Ministry of Water and Environment
MPS Ministerial Policy Statement
MTEF Medium Term Expenditure Framework
NBI National Backbone Infrastructure
NCHE National Council for Higher Education
NDP National Development Plan
NEMA National Environment Management Authority
NITA-U National Information Technology Authority Uganda
NTR Non Tax Revenue
OPM Office of the Prime Minister
PEST Political, Economic, Social and Technological
PKI Public Key Infrastructure
PoP Point of Presence
PPP Public Private Partnerships
PWD Persons With Disabilities
RCDF Rural Communications Development Fund
RCIP Regional Communications Infrastructure Project
R&D Research and Development
SDP Sector Development Plan
SLA Service Level Agreement
SME Small and Medium Enterprise
SWOT Strengths, Weaknesses, Opportunities and Threats
TMT Top Management Team
UBOS Uganda Bureau of Statistics
UCC Uganda Communications Commission
UGX Uganda Shillings
UNCST Uganda National Council for Science and Technology
URA Uganda Revenue Authority
USD United States Dollars
WHO World Health Organisation
WSIS World Summit on the Information Society
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Glossary
Term / Word Description
Analogue A description of a continuously variable signal or a circuit or device designed to handle
such signals.
Applications
A computer program with an interface, enabling people to use the computer as a tool to
accomplish a specific task. Word processing, spreadsheet, and communications
software are all examples of applications.
Broadband
A high bandwidth connection to the Internet. It is easier and faster to use than the
traditional telephone and modem as information can be sent and downloaded much
quicker. It can be provided over your phone line, via cable or via satellite. It also
involves large volumes of information being carried at high speeds to your PC. This
allows websites, text, graphics, music and videos to be experienced in real time.
Computer
Emergency
Response Team
A team that focuses on security breaches, denial-of-service incidents, providing alerts,
incident-handling and avoidance guidelines. The team also conducts ongoing
awareness campaign and engages in research aimed at improving security systems.
Cloud
Internet-based computing in which large groups of remote servers are networked so as
to allow sharing of data-processing tasks, centralized data storage, and online access
to computer services or resources.
e
The prefix "e" stands for “electronic” and refers to information technologies, business,
and almost anything connected to or transmitted over the Internet. Some examples of
its use include e-Commerce, e-Education, e-Government, e-Payments, e-Tourism, etc.
Gross Domestic
Product
The broadest quantitative measure of a nation's total economic activity. More
specifically, it represents the monetary value of all goods and services produced within
a nation's geographic borders over a specified period of time.
ICT Incubation
Centre
A centrethat helps the ICT entrepreneurs to start their own businesses by providing
them with the infrastructure, intellectual support, administrative assistance, financial
advice, and development opportunities in order to achieve success.
ICT protocols A system of digital rules for data exchange within or between computers.
Information Access
Centre
This is a centre designed specifically for storing, processing, and retrieving information
for dissemination at regular intervals, on demand or selectively, according to express
needs of users
Information Security
The processes and methodologies which are designed and implemented to protect
print, electronic, or any other form of confidential, private and sensitive information or
data from unauthorized access, use, misuse, disclosure, destruction, modification, or
disruption.
Internet Service
Provider
An organization that provides services for accessing, using, or participating in the
Internet. Internet service providers may be organized in various forms, such as
commercial, community-owned, non-profit, or otherwise privately owned.
Last mile
connectivity
The last mile or last kilometre is a phrase used by the telecommunications, cable
television and internet industries to refer to the final leg of the telecommunications
networks delivering communications connectivity to retail customers, the part that
actually reaches the customer.
m The prefix "m-" indicates the use of mobile-communications technology for example m-
Finance.
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Term / Word Description
Mobile Device A mobile device (also known as a handheld computer or simply handheld) is a small,
handheld computing device, typically having a display screen with touch
Mobile Telephony The provision of telephone services to phones which may move around freely rather
than stay fixed in one location.
Portal A website that functions as an entry point to the Internet, as by providing useful content
and linking to various sites and features on the World Wide Web.
Repository A central place or location where an aggregation of data is stored and maintained in an
organized manner.
Spam Disruptive messages, especially commercial messages posted on a computer network
or sent as e-mail.
Special Interest
Groups
A group of people within the society or community who have specific needs or demands
e.g. people with disabilities, elderly people, etc.
Spectrum
A technique by which a signal to be transmitted is modulated onto a pseudorandom,
noise-like, wideband carrier signal, producing a transmission with a much larger
bandwidth than that of the data modulation.
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Table of Contents
Foreword X
Acknowledgement XI
Executive Summary XII
The ICT-SIP provides a coherent set of strategies, interventions, actions and attendant resource
requirements to enable ICT play a pivotal role in the country‟s socio-economic transformation and
development as envisaged in the NDP II and Vision 2040. It also spells out the outcome and output
level targets that will be achieved over the next five years. To realize tangible success, it‟s
imperative that all stakeholders in both public and private sectors, be mobilized to actively
participate in the implementation including funding, execution of activities, monitoring and
evaluation. This will enable the country achieve the overall desired goal of a
ConnectedUganda@2020. XVIII
1 Introduction 19
1.1 Background 19
1.2 Historical Perspective 19
1.3 Institutional Setup 20
1.4 Rationale for ICT-SIP 21
1.5 Process for developing the ICT-SIP 23
1.6 Layout of the ICT-SIP 24
2 Sector Achievements 26
2.1 Enabling Environment 26
2.2 Infrastructure Development and Access to Communication Services 26
2.3 Human Capital 28
2.4 Information Security 28
2.5 Research, Innovation and Development 29
2.6 Usage of Communication Services 29
2.7 Regional and International Cooperation 31
2.8 ICT Awareness and Promotion 32
2.9 ICT Contribution to the Economy 33
3 Situational Analysis 35
3.1 SWOT Analysis 35
ConnectedUgand@2020
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3.2 PEST Analysis 38
3.3 Crosscutting Issues 41
4 Strategic Direction 44
4.1 Mandate 44
4.2 Vision 44
4.3 Mission 44
4.4 Goal 44
4.5 Strategic Themes and Action Areas 44
5 Implementation Mechanism 57
5.1 Institutional Framework 57
5.2 Monitoring and Evaluation Framework 60
5.3 Communication Strategy 64
5.4 Implementation Risks 66
5.5 Critical Success Factors 67
6 Investment Plan 68
6.1 Current Investment Framework 69
6.2 Priority Areas for Investment 70
6.3 Funding Options 71
7 Conclusion 73
8 Action Plan 74
9 Appendices 83
Appendix A 83
Appendix B 89
Appendix C 121
Appendix D 137
Appendix E 141
Appendix F 148
Appendix G 150
Appendix H 152
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Appendix I 154
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List of Figures
Figure 1: Strategic Architecture for Uganda's ICT-SIP 24
Figure 2: Map of Optic Fibre in Uganda 27
Figure 3: Contribution of telecom sector 34
Figure 4: Institutional Framework for implementing the ICT-SIP 58
Figure 5: High Level M&E Framework 62
Figure 6: Theme-wise split of the ICT-SIP budgetary requirements 71
List of Tables
Table 1: Common applications developed in Incubation Spaces 30
Table 2: Contribution of posts and telecom sectors 33
Table 3: Strategic Themes and Action Areas 44
Table 4: ICT-SIP Targets & Outcome Indicators 63
Table 5: ICT Sector Resource Allocation 69
Table 6: Resource Requirements for Implementing the ICT-SIP 70
Table 7: Funding for ICT-SIP 2015/16 – 2019/20 72
Table 8: Action Plan for Implementation 74
Table 9: Detailed Communication Strategy 83
Table 10: Detailed Costing and Budget 89
Table 11: Summary of Investment Plan 114
Table 12: M&E Indicators Matrix 121
Table 13: Implementation Risks and their Mitigation Measures 137
Table 14: List of Action Areas, Objectives, Strategies and Strategic Interventions 141
Table 15: List of Policies, Laws, Regulations and Strategies 148
Table 16: Details of SWOT Analysis for the ICT Sector 150
Table 17: ICT Sector Institutions and their Mandates 152
Table 18: List of Task Team Members 154
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Foreword
The year 2015 marks almost 2 decades since the introduction of reforms in the Information and Communications
Technology (ICT) Sector as part of the Government‟s macroeconomic reforms. Over the years, Uganda has seen
tremendous growth in the sector thanks to the enabling environment which allowed the Private Sector to flourish.
Consequently, a lot has been achieved in the sector. For example, currently, more than 22.4 million people are
connected to the mobile phone, more than 1.3 million people are employed in the sector, over 229 radio stations
and 62 TV stations are operating in various parts of the country.
In spite of the achievements made so far, a number of challenges need to be addressed to enable ICT play its
important role in the country‟s socio-economic transformation and development. For instance, a big number of the
population across the country does not have access to ICTs. Hence the digital divide continues to manifest
especially between the urban and rural communities.
There is no doubt that access to information is crucial to economic growth. Access to information is also vital for
Government to effectively and efficiently deliver services that are responsive to citizens‟ needs. ICTs also
empower citizens to access services, participate in governance and democratic processes.
It is against this background that the Ministry, in collaboration with stakeholders in the Public and Private Sector,
has developed the five year ICT Strategic and Investment Plan (ICT-SIP) to guide planning, budgeting and
investment in the sector. In addition, the Plan will strengthen mechanisms for quality, effective and efficient
service delivery. The Plan is in conformity with the National Planning framework including the National
Development Plan II, and the National Vision 2040.
When the interventions in the ICT-SIP are implemented, the following outcomes will be achieved by the year
2020, among others:
(i) Increased access and usage of ICT equipment and devices;
(ii) Achieve an average ICT GDP growth annually to 20%;
(iii) Improved access to high speed broadband services to facilitate communications, economic activities and
service delivery; and .
(iv) Overall improvement of Uganda‟s ranking on global ICT indices.
To enable the sector achieve the above, it will require a public investment amounting to UGX 225 billion per year
for over the implementation period of 5 years. This will be supplemented by funding from other sources including
Development Partners and the Private Sector.
I thank all stakeholders that have made contributions towards the preparation of the ICT-SIP. I equally thank the
multi-institutional task team that worked tirelessly to make this dream a reality.
Finally, I call for support, participation and dedication of all the stakeholders in the implementation of the
programs, projects and measures outlined in the ICT-SIP to enable us achieve our desired vision of a knowledge-
based Uganda enabled by a vibrant ICT sector.
John M. Nasasira
Minister of Information and Communications Technology
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Acknowledgement
The Technical Team of the Ministry of Information and Communications Technology (ICT), hereby expresses its gratitude and acknowledgement to all persons and institutions that have contributed to the production of the ICT Sector Strategic and Investment Plan (ICT-SIP). Special mention is made of the following:
The Minister of Information and Communications Technology and the Minister of State for Information and Communications Technology for their support and guidance especially with regard to policy and advocacy for the sector.
Parliament of Uganda especially the Sessional Committee on ICT for their valuable input and foresight especially with regard to linkage of ICT with other sectors and the general population.
The Agencies and Institutions in the sector (Uganda Communications Commission, National Information Technology Authority Uganda, Uganda Institute of Information and Communications Technology, and Uganda Post Limited) for their technical input and provision of data and information required.
Other Ministries, Departments and Agencies and Local Governments for their views especially on how ICT should be utilized to benefit the local communities
Deloitte (Uganda) Limited, the consultancy firm for facilitating the overall process.
The multi-institutional task team for its invaluable work and commitment towards the production of ICT-SIP despite their busy schedules.
Finally, we are grateful to the Uganda Communications Commission for providing logistical and financial support during the development of the ICT-SIP.
Dr. Jimmy Pat Saamanya
PERMANENT SECRETARY
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Executive Summary
Introduction
The Government of Uganda (GoU) aspires to increase access and use of Information and Communications
Technology (ICT) across the entire population. This will serve as a way of improving service delivery, employment
and social transformation through utilization of quality as well as affordable ICT services in all spheres of life.
The growth of ICT in Uganda is faced with challenges of inadequate infrastructure, insufficient human resource
capital and capacity, insufficient funding and weak partnerships, limited public awareness and knowledge, low
adoption levels of e-Services, limited investment in research and development, untapped local content, and a
weak institutional framework.
The Information and Communications Technology Sector Strategic and Investment Plan (ICT-SIP) will enable
strategic positioning of the ICT Sector, promoting ICT as an industry and ensuring the use of ICT as a tool for
transforming Uganda into a knowledge-based economy. The Plan will also consolidate the achievements so far
and address the challenges as well as bottlenecks that have been identified over the years.
The ICT-SIP will also consolidate the achievements attained in the National Development Plan (NDP I) and
operationalize ICT priority interventions for NDP II. Attempts have been made to identify and enhance the
fundamentals that have supported the ICT Sector over the years, with a view to further consolidating them;
identify other priority interventions for ensuring a more conducive ecosystem as well as an institutional
arrangement that is appropriate to deliver the goals of the ICT-SIP.
ICT Sector Overview
The ICT sector is composed of four sub-sectors namely: Telecommunications, Postal, Information Technology
and Broadcasting. It is organized along three functional levels. These are: Policy, Regulatory and Services
Provision. The Ministry‟s Agencies responsible for implementing the ICT programmes are:
i. National Information Technology Authority- Uganda (NITA-U);
ii. Uganda Communications Commission (UCC);
iii. Uganda Post Limited (UPL); and
iv. Uganda Institute of Information and Communications Technology (UICT)
In conformity with Vision 2040 and NDP II, the Ministry in collaboration with its agencies and other stakeholders
has developed a five-year ICT-SIP for the financial years 2015/16-2019/20. The Plan sets out the National ICT
priorities and also consolidates and harmonizes the existing policy frameworks and various sub-sector strategies
into one coherent plan for holistic development of the sector. It is expected that this SIP will enable the sector
attract and mobilize the necessary resources for the growth of the sector.
Situational Analysis
A situation analysis of the ICT sector in the country was carried out aimed at identifying strengths, weaknesses,
threats and opportunities so as to come up with appropriate strategic interventions. This covered key and critical
areas for ICT sector growth and development such as: ICT Governance; Infrastructure Development and Access;
ICT Human Capital Development; Information Security; ICT Health, Safety and Environment; Research and
Innovation; e-Services; Local Content creation; Awareness and Promotion; and Regional and International
Cooperation.
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ICT Sector Achievements
Over the last 5 years, the ICT Sector has been growing at an average rate of 19.7% per annum resulting in an
average contribution to GDP of 2.5%. At macro level, the sector contributes 449 billion shillings annually in tax
revenue (June, 2015) and employs over 1.3 million people. The use of ICT especially electronic services has
significantly contributed to the efficiency and effectiveness of service delivery in both public and private sector
institutions. Examples include: Integrated Financial Management System (IFMS)-Ministry of Finance, Planning
and Economic Development; Integrated Personnel and Pension System (IPPS) - Ministry of Public Service; Land
Information Management System- Ministry of Lands and Urban Development; and E- Tax of Uganda Revenue
Authority.
Specifically, the sector has registered the following achievements:
i. Telephone subscriptions stand at 22.4 million active subscribers (Tele-density of 63.9%) as of June 2015
compared to 16.2 million (Tele-density of 51.3) in June 2013.
ii. The number of active internet subscribers rose to 6.2 million by June 2015 compared to 4.3 million in
June 2014.
iii. The internet users grew to 12.9 million as of June 2015 compared to 8.5 million in June 2014.
iv. The number of licensed TV stations is 67 with 62 operational.
v. There are 229 licensed FM radio stations, out of which 208 are operational.
vi. The number of registered Mobile money subscribers grew to 19.5 million by June 2015 compared to
17.64 million in June 2014
vii. The value of mobile money transactions was over UGX 18 trillion compared to 13.8 trillion in 2013
viii. The volume of mails has reduced from 3 million in 2010 to 2 million in 2015.
ix. Revenue collection (VAT, PAYE and exercise duty) from telecom companies amounted to UGX484.4Bn
in 2015, a rise from UGX. 416.7Bn in December 2014
ICT Sector Constraints
Despite these achievements, the sector has not grown to the desired levels to enable it play a pivotal role in the
country‟s development agenda due to two major constraints as illustrated below.
Inadequate public funding
The notion that ICT is Private Sector-led and, therefore, should predominantly be funded by the Private Sector is
erroneous. There are some strategic interventions that require direct Government interventions such as
Infrastructure, Information Security, e-Government and extension of services to areas that are not attractive to
private sector investors. Unfortunately, for the last five years, the sector has been consistently underfunded. For
example, the budget for Financial Year 2013/14 for the MoICT (Votes 020 and 126) was UGX 32.17 billion
representing only 0.01% of the national budget excluding UCC budget. Increased investment in ICT is justified, as
demonstrated by findings in various studies. For example, World Bank studies indicate that an increase in internet
penetration in low income economies by 10% results into a 1.12% increase in GDP, and a 10% increase in
broadband connectivity correlates to a 1.38% increase in GDP.
Inappropriate institutional framework
The current institutional framework was developed based on distinct ICT sub-sectors (Information Technology,
Broadcasting, Telecommunications and Postal), and the prevailing technologies then. Overtime, the dynamism of
ICT has led to convergence of technologies and services. In a converged technology environment, there is no
clear distinction between sub-sectors with regard to infrastructure platforms and services. This, therefore, renders
the current institutional framework inappropriate to meet the evolving needs of the sector.
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Consequently, the above mentioned constraints have resulted into:
i. Inadequate ICT Infrastructure.
ii. High Cost of ICT services relative to other countries in the region.
iii. Limited local and relevant content.
iv. Inadequate human resource.
v. Low levels of awareness.
vi. Inadequate ICT related research, innovation and development.
Process for developing the ICT-SIP
The ICT-SIP has been developed through a consultative process within the sector and with various stakeholders
outside the sector. A comprehensive literature review has also been undertaken as well as benchmarking for best
practices from selected countries that have leveraged on ICTs to transform their societies.
Rationale for ICT-SIP
Significant achievements have been made in the ICT sector over the years, especially with regard to the Sector‟s
contribution to growth in terms of GDP, employment and facilitation of service delivery in other sectors (e-
Government, e-justice e-Commerce, e-Education, e-Health etc.).
Despite these achievements, the sector has not grown to the desired levels to enable it play a pivotal role in the
country‟s development agenda due to several constraints and resultant consequences.
Subsequently, Uganda‟s global ranking based on the ICT development indices such as access to ICT
infrastructure, affordability and usage of ICT services is low. Indeed, Uganda is ranked 156th out of 193 countries
with regard to the e-Government development index (UN e-Participation public administration country studies
2014), 130th out of 157 countries on the ICT development index (ITU 2012), 115th out of 148 countries on the
network readiness index (World Economic Forum 2013), and 227th
out of 1000 points on the broadband
development index (Ovum 2014).
Based on the above, it is clear that a lot is yet to be done to not only sustain the achievements made so far but
also grow the sector as a transformative tool to a knowledge based country and catch up with the rest of the world
with regard to ICT. In addition, if these constraints are not addressed, the country risks losing its competitiveness
and capacity to attract investments. The world over, processes and procedures have been made more effective
and efficient using ICT.
The ICT sector presents enormous opportunities for transforming this country. These include income generation,
job creation, improvement of service delivery and reduction of the cost of doing business, thereby increasing the
country‟s competitiveness. This, therefore, calls for increased public and private investment in the sector.
It is against this background that the ICT - SIP 2015/16 – 2019/20 has been developed. It is based on four
strategic themes namely; foundational support for ICT development; enabling environment to spur ICT growth;
ICT for governance and service delivery; and ICT as an engine of growth.
Strategic Direction
Mandate: „‟To provide strategic and technical leadership, overall coordination, support and advocacy on all
matters of policy, laws, regulations and strategy for the ICT sector for sustainable, effective and efficient
development, as well as harnessing and utilization of ICT in all spheres of life to enable the country achieve its
development goals‟‟.
Vision:„‟A knowledge-based Uganda enabled by a vibrant ICT sector‟‟
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Mission:To provide leadership and enabling environment for promotion of ICT as an industry and enabler for
Uganda‟s socio-economic development.
To achieve this, a tagline “ConnectedUgand@2020” has been developed to rally all stakeholders in the ICT
Sector. The ICT-SIP is based on three themes namely:
Foundational Support for ICT Development;
Enabling Environment to spur ICT growth and utilization;
ICT for Service Delivery.
The Action Areas for this ICT-SIP are as follows:
Policy, Legal and Regulatory Framework
There is need for a favourable policy, legal and regulatory environment that is responsive to the dynamic ICT
Sector. This will attract investment, ensure optimal use of communications resources and provide a diversity of
quality communication services. It will also ensure consistent support for the planned activities and be responsive
to technological demands. The proposed strategy is to review the policy, legal and regulatory framework to align it
with international norms and practices while taking into consideration national peculiarities.
Institutional Framework
The role of ICT as a tool and enabler of other sectors‟ performance calls for an institutional arrangement and
coordination mechanism that ensures coherence in the development and implementation of programs and
projects in the sector. The institutional arrangement shall also take into consideration convergence of
technologies and global trends. The proposed strategic interventions are aimed at reviewing, establishing and
strengthening the ICT institutional framework that will be able to drive the national agenda. It is expected that this
will support the implementation of the SIP and lead to the growth of the sector and integration of ICT into other
sectors.
ICT Infrastructure
A functioning ICT infrastructure is a prerequisite for adoption of e-government services which would in turn lead to
efficient delivery of services. The proposed strategic interventions will ensure efficiency in coordination, planning,
investment, deployment and utilization of end-to-end ICT infrastructure, ensure the ubiquity of communications
services, protection of investment and a robust network that will provide international connectivity for Uganda. The
strategic interventions are also aimed at reducing the cost of ICT devices and services.
Human Capital Development and Planning
There are a number of universities and other tertiary institutions that offer training in ICT related subjects.
However, the system of accreditation and standardization needs to be strengthened. There is need for a
collaborative mechanism for rationalization, standardization and accreditation of the ICT syllabus at all levels so
as to develop and nurture a competitive domestic ICT human resource base that will keep abreast with global
trends. The strategic interventions are aimed at developing a critical mass of ICT skilled Ugandans,
institutionalizing and building capacity of ICT cadres in MDAs, transforming Uganda Institute of Information and
Communications Technology (UICT) into a centre of excellence and reviewing the ICT school curriculum in
collaboration with the Ministry of Education, Science, Technology and Sports.
Information Security
In an increasingly knowledge driven and networked world, information security is of paramount importance.
Information Security is critical if the country is to reap the benefits of e-services such as e-commerce. There is,
therefore, need to create awareness about cyber-security, build capacity for handling cybercrime and put in place
the necessary legal and regulatory framework. The strategy is to build a secure, reliable and resilient information
ConnectedUgand@2020
XVI
security system with national capacity to respond to cyber security threats and build confidence. The interventions
are to implement the National Information Security Strategy, create awareness, build the capacity of the key
institutions like the Legislature, Judiciary and other law enforcement agencies, put in place mechanisms like
Public Key Infrastructure (PKI) and ensure protection of consumers of ICT services.
Research, Innovation and Development
ICT research in this country has not been given the attention it deserves. In an inherently dynamic and globalised
ICT Sector, the marketplace is becoming increasingly competitive. More players are coming on the scene and
exploring new ways of working to increase their productivity levels. This will enable them to keep abreast with
technology advancements, business needs and discover virgin areas in which to operate as a way of maintaining
their competitive advantage. The proposed strategic intervention is to promote Research, Development and
Innovation of ICT and relevant ICT-enabled services. This will entail creating an enabling environment to support
Research and Development, establish an ICT research Fund, support programs to facilitate establishment of
incubation centres, establish IT parks and establish collaboration mechanisms with industry leaders.
Health, Safety and Environment
The production, operation and use of ICTs comes with health, safety and environmental issues. These call for
interventions to ensure the wellbeing of the users and protection of the environment. ICTs can, on the other
hand, improve the environmental sustainability of other sectors hence the need to increase the diffusion of Green
ICTs in all sectors. The proposed interventions are: to promote the use of green ICTs; create awareness about
green ICTs; promote the use of ICT-enabled solutions for climate change mitigation and adaptation; implement
efficient management and disposal mechanisms of e-waste in line with the e-waste policy; and establish and
implement mechanisms for stakeholder collaboration and involvement in ICT for environmental sustainability to
safeguard the well-being of ICT consumers.
Promotion and Coordination of ICT in other Sectors
ICT has the capacity to make public services more efficient, grow businesses, strengthen and expand social
networks. It is important, therefore, that ICT is promoted in all sectors so as to improve efficiency and productivity.
Strategic interventions that have been proposed will enable the sector to empower non ICT-sectors to improve
efficiency. Specifically, the sector will collaborate with MDAs, LGs and the private sector in major projects that
can be improved with the use of ICTs; and provide support to other sectors to integrate ICTs in their respective
core activities.
Promotion of e-Services and Local Content
e-Applications have been embraced by both small, medium and large enterprises. However, more can be done
with positive impact on efficiency, productivity and overall economic benefits including jobs creation. The sector
will endeavour to incentivize and promote the development of ICT enabled and value added services.
Adoption of the use of local content in ICTs, on the other hand, has been very low. It is important that the media
adopts the use of locally generated content which is relevant to the communities. The relevant agencies of the
sector will develop a framework, policies and strategies for facilitating the development and access to a wide
range of local content for the various communications media.
e-Government
The application of ICTs to Government functions and procedures for efficiency, transparency and citizen
participation is very crucial. With the laying of the National backbone Infrastructure (NBI) country wide, it is
expected that e-government will be expanded to all government institutions in the country.
To further enhance the integration and automation of e-government services, the sector will carry out a number of
interventions including securing of e-government cloud; establishing regional information access centres;
implementing the government Citizen Interaction Centre; and strengthening the institutional framework for
implementation of e-government.
ICT Industry Promotion in Target Markets
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Increasing the level of ICT awareness domestically and promotion of Ugandan ICT initiatives, products and
solutions in target markets globally is crucial for strategic and economic reasons. The sector intends to promote
Uganda as an ICT hub and in that regard will work with other countries in the region and abroad on a mutually
beneficial basis for all–round development of the sector.
Expected Outcomes
Implementation of the ICT-SIP is expected to achieve the following outcomes, among others:
i. Increased access and usage of ICT equipment and devices for example increased tele-density (number
of telephone lines per 100 people) from 63.7 to 90.
ii. Increased employment in the ICT sector from 1.3million to 3million people.
iii. Increased annual ICT growth to 20%.
iv. Overall improvement of Uganda‟s ranking on global ICT indices.
v. Improved access to high speed broadband services to facilitate communications, economic activities
and service delivery. The target is to improve broadband access from 512Kbps to 5Mbps and 30Mbps
for rural and urban households respectively.
Cross-cutting Areas
There are cross-cutting issues that will be addressed in the use of ICTs. They include Gender, Persons with
Disabilities, Youth, Environment, HIV/AIDS and Poverty.
Implementation Mechanism
The ICT-SIP will be implemented by various agencies, institutions and stakeholders in the Public and Private
sector. The success of implementation will greatly be enhanced by Political support, clear delineation of roles and
responsibilities, adequate human and financial resources, proper monitoring and evaluation as well as intra and
inter-sectoral collaboration in the context of sector-wide approach.
Institutional Framework
The convergence of technologies has rendered the clear cut traditional subsectors of ICT outdated. One of the
proposed strategic interventions in the ICT-SIP is to review the current institutional framework with a view of
aligning it to the current trends. Currently, the institutional framework is as elaborated in section 5.0 of the ICT-SIP
document. The section also highlights the roles of other stakeholders in both the public and private sectors.
Monitoring and Evaluation
An elaborate monitoring and evaluation framework has been proposed taking into consideration section 108 (a) of
the Constitution of the Republic of Uganda. The framework is to improve accuracy, frequency and timeliness of
reporting on achievements of the ICT sector based on the core and agreed upon indicators. It is also in line with
other accountability frameworks such as the performance monitoring by the Ministry of Finance, Planning and
economic Development, Government Annual Performance Reviews by Office of the Prime Minister and NDP II
evaluation processes. Consideration has also been given to the international ICT reporting platforms such as the
ICT development index by the International Telecommunications Union (ITU), the Global networking index, e-
government development index and ICT price basket. The plan will be subjected to quarterly and annual
performance assessments, a mid-term review and an impact and end of period evaluation.
Investment Plan
Funding constitutes one of the key resources required for the successful implementation of the SIP and the
overall development of the sector. Major financial investments are necessary to create the country‟s capacity with
regard to formulation of policies, laws and regulations, ICT human resource capital, infrastructure development,
delivery of e-services (including e-Government), information security, ICT safety, development of local content,
and research and innovation among others.
Financial Resource
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The major sources of funding to the sector have been the Government, Private Sector and Development
Partners. The Public Sector funding for the development budget for ICT (including UCC)has been at an average
of UGX 109 Billion annually both from the treasury and non-tax revenues collected by Agencies. The resources
required for executing this ICT-SIP on the other hand will be UGX 1,122.67 billion over the next 5 years which
translates into UGX 225 billion annually.
To raise the required funds, it will entail various sources and financing models. These will include:
a) Government financing through budgetary provision;
b) Public Private Partnerships (PPPs);
c) Foreign Direct Investment (FDI); and
d) Support from Development Partners.
Conclusion
The ICT-SIP provides a coherent set of strategies, interventions, actions and attendant resource requirements to
enable ICT play a pivotal role in the country‟s socio-economic transformation and development as envisaged in
the NDP II and Vision 2040. It also spells out the outcome and output level targets that will be achieved over the
next five years. To realize tangible success, it‟s imperative that all stakeholders in both public and private sectors,
be mobilized to actively participate in the implementation including funding, execution of activities, monitoring and
evaluation. This will enable the country achieve the overall desired goal of a ConnectedUganda@2020.
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1 Introduction
1.0 Background
Over the last 25 years, the Government of Uganda (GoU) has undertaken a number of initiatives aimed at socio-
economic transformation of the country. This has been through a number of policy reforms which include
privatization, liberalization, decentralization, democratization and good governance. These have been
implemented through programmes such as the Structural Adjustment Programme and the Poverty Eradication
Action Plan. In 2007, Government adopted a Comprehensive National Development Planning Framework
(CNDPF) which provides for the development of a 30-year Vision to be implemented through 5-year National
Development Plans (NDPs), Sector Development Plans (SDPs), Local Government Development Plans (LGDPs),
Annual work plans and Budgets.
Under CNDPF and in conformity with the National Vision 2040, Information and Communications Technology
(ICT) has been identified as one of the key priority thematic areas in the development process. Individual
agencies in the sector have overtime developed their own strategic and corporate investment plans to guide their
business strategies and investment decisions, which they are currently implementing. In order to enable
alignment of institutional strategic and corporate investment plans towards a common sector goal and enhance
collaboration and synergies among the sector players, the sector has developed an Information and
Communications Technology Sector Strategic and Investment Plan (ICT-SIP) which sets the National ICT
priorities for a 5 year period covering 2015/16 to 2019/20. The ICT-SIP will consolidate and harmonize all the
existing parallel policy frameworks in the ICT Sector into one coherent plan. The plan is also aimed at improving
service delivery, creating employment and wealth to fast track social economic transformation through utilization
of quality as well as affordable ICT services in all spheres of life.
1.1 Historical Perspective
Fundamental changes in the Ugandan ICT Sector commenced in 1993. Prior to this, there was a Government
Monopoly (Uganda Posts and Telecommunications Corporation) which was established by an Act of Parliament in
1983 to provide telecommunications and postal services. In 1987, the Government embarked on economic reform
programmes and among others recognized the need to reform the Telecommunications sub-sector. A multi-
sectorial inter-ministerial committee was set up to make recommendations on investment in the
Telecommunications sector. The committee identified liberalisation as one way of attracting private participation in
the sector and this was in line with the macro-economic reforms which the Uganda Government had embarked
on.
As a result of liberalisation, the first mobile operator was licensed in 1993. The broadcasting sub-sector was also
liberalised and several FM radio stations were licensed in 1994. This was closely followed by the licencing of
Wavah Broadcasting Services (WBS) station as the first private television broadcaster. In 1995, more
liberalisation ensued and this saw the introduction of the following services:
Paging services;
Satellite Services including V-Sat; Mobile Trunked Radio services to offer Telephony;
Customer Premises block wiring; and
Internet access services.
The fruits of liberalisation were evident. However the Government recognised that in order to attract more
investment in the Telecommunications sector, it was necessary to open up to allow more players in the sector.
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In 1996, a Ministerial Policy Statement was issued for the Telecommunications and Broadcasting sub-sectors.
This provided for the enactment of the Uganda Communications Act of 1997 and the Electronic Media Act. The
Uganda Communications Act1997 provided for the following:
The establishment of the Uganda Communications Commission in 1998;
Un-bundling of the Uganda Posts and Telecommunications Corporation (UP&TC) and creating Uganda
Telecom Limited and Uganda Post Limited among others, as the First National Operator in 1998; and
The Licensing of MTN Uganda as the second National Operator in 1998.
In 2000, Uganda Telecom was privatized with the Government retaining 49% shares and this marked the
commencement of the 5 year exclusivity (duopoly) period as provided for in Uganda Communications Act.
Borrowing from best practice and realizing that private operators would not cover the country evenly, Government
developed the Rural Communications Development policy which saw the establishment of the Rural
Communications Development Fund (RCDF) to facilitate Universal Access in un-served and underserved areas.
In May 2005, the exclusivity period ended paving the way for full liberalisation of the telecom services. In June
2006, the MoICT was established and the Telecommunications Infrastructure market was thereafter fully
liberalised following the issuance of Ministerial Policy Guidelines in October 2006.
In 2013,The Uganda Communications Act and the Electronic Media Act were merged resulting into the
establishment of the Uganda Communications Act of 2013.Regulations for operationalization of the Act have been
drafted and due for submission to Parliament.
1.2 Institutional Setup
The ICT Sector is composed of the Ministry of Information and Communications Technology (MoICT) and two
regulatory bodies the Uganda Communications Commission (UCC) and National Information Technology
Authority Uganda (NITA-U), and Uganda Post Limited as a service provider. The ICT Sector is also composed of
telecommunications, postal, information technology (IT), and broadcasting sub sectors. The set-up of the ICT
Sector has 2 main dimensions – the Public and the Private Sector dimensions. It is further organised along 3
functional levels namely Policy, Regulatory, and Service Provision levels.
The Mandate of the MoICT is „‟to provide strategic and technical leadership, overall coordination, support and
advocacy on all matters of policy, laws, regulations and strategy for the ICT Sector for sustainable, effective and
efficient development; harnessing and utilization of ICT in all spheres of life to enable the country achieve its
development goals‟‟. The Ministry is also responsible for developing and/or reviewing policies, laws, regulations
and standards to ensure a conducive environment for sustainable growth and development of the ICT Sector.
The Uganda Communications Commission‟s mandate is to regulate communications including the film industry
(the stage play and public entertainments act, theatres for public entertainment), broadcasting infrastructure and
postal services in the country. UCC in addition manages the Uganda Institute of Information and Communications
Technology (UICT), which is the only Government institution specializing in training ICT middle-level technicians.
In line with provisions of the Rural Communication Development Fund (RCDF) policy, UCC also manages the
Rural Communications Development Fund (RCDF) that was established under the Uganda Communications Act
1997 revised in the Uganda Communications Act 2013, to cater for under-served and un-served areas of the
country.
NITA-U‟s mandate is to coordinate, promote and monitor the development of Information Technology (IT), e-
Government implementation and information security in Uganda. NITA-U coordinates the implementation of the
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National Backbone Infrastructure/E-Government Infrastructure (NBI-EGI) project, and Business Process
Outsourcing (BPO).
Uganda Post Limited is the only operator of postal services expected to deliver Universal service. It operates the
whole range of postal services (mail and parcel delivery, financial services, addressing, agency services, real
estate as well as passenger services).
The service provision function is delivered by both Private and Public Sector players. The Private Sector players
are broadly categorized under Telecom Operators, Broadcasters, Internet Service Providers (ISPs), IT companies
and ICT industry (software and hardware). In addition to the traditional ICT services, there are other emerging
areas which are enabled by ICT such as the creative industry and e-Applications in various sectors. The Public
Sector interventions are mainly restricted to implementing programmes and projects, which are strategic in nature
such as those aimed at attaining universal access, bridging the digital divide between urban and rural areas,
stimulating and catalysing private sector investment in areas such as Business Process Outsourcing (BPO), as
well as provision of high-level technical support to government.
1.3 Rationale for ICT-SIP
Significant achievements have been registered in the ICT Sector over the years, especially with regard to the
Sector‟s contribution to the country‟s socio-economic transformation and growth in terms of GDP, contribution to
employment and facilitation of service delivery in other sectors (e-Government, e-Commerce, e-Education, e-
Health, etc) as detailed in chapter two.
Despite these achievements, the sector has not grown to the desired levels to enable it play a pivotal role in the
country‟s development agenda due to the following key constraints:
Inadequate public funding: The notion that ICT is Private Sector-led, and therefore, should predominantly be
funded by the Private Sector is erroneous. There are some strategic interventions that require direct Government
intervention such as Public Key Infrastructure, Information Security and extension of services to areas that are not
attractive to private investments among others. There is need for Government to increase budgetary allocation for
investment in strategic interventions in the sector, such as ICT Infrastructure, e-Government, Information Security,
Human Resource development and Research, Innovation and Development. For the last five years, the sector
has been consistently underfunded. For example the approved budget for Financial Year 2013/14 for the MoICT
(Votes 020 and 126) was UGX 32.17 billion representing only 0.01% of the national budget. Increased investment
in ICT is justified, as demonstrated by findings in various studies. For example, according to the ITU Publication
on the impact of broadband on the economy (2012), a 10% increase in broadband penetration yields an additional
1.38% increase in GDP growth for developing countries.
Inappropriate institutional framework: The current institutional framework was developed based on distinct ICT
sub-sectors (Information Technology, Broadcasting, Telecommunications and Postal). Overtime, the dynamism of
ICT has led to convergence of technologies and services. In a converged technology environment, there is no
clear distinction between sub-sectors with regard to infrastructure platforms and services. This, therefore, renders
the current institutional framework inappropriate to meet the evolving needs of the sector.
The manifestations of the above challenges are illustrated by:
1. Inadequate ICT Infrastructure: For example the National Backbone Infrastructure (by both Government and
private sector) consists of only 5000 kilometres of Optic fibre, and does not cover some key areas of the
country such as West Nile and Karamoja regions. This is further exacerbated by high levels of vandalism and
theft of the installed infrastructure;
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2. High Cost of ICT services relative to other countries in the region: For example, the cost of bandwidth in
Uganda ranges between USD 300 to 600 for 1Mbps per month compared to USD 80 to 150 1Mbps per
month in neighbouring countries. This affects affordability and, consequently, usage of services such as
Internet;
3. Limited Local and Relevant Content: The content available on ICT media such as TV and Internet is
mostly foreign and does not meet the needs and aspirations of the majority of, the would-be, consumers.
This has negatively affected the uptake of e-Services. There is need to deliberately promote and support
development of local content, in local languages and tailored to the needs of the population. There is over-
reliance on imported software solutions which is costly and the local software development industry is still
under-developed;
4. Inadequate Human Resource: Although there has been an increase in the number of training Institutions for
ICT professionals, there has not been a coordinated approach with regard to standards at various levels,
specialised training to meet specific industry needs in terms of quantity and quality. In addition, the
Government Institutions are not adequately staffed and there is high turnover of ICT professionals. For
example, only 30% of the posts for ICT professionals in the MoICT are filled. This has adversely affected
performance and delivery of services in the sector. The main constraint has been poor remuneration and
motivation;
5. Low levels of awareness: A big section of the population, including MDAs and Local Governments, are not
fully aware of the potential of ICT in socio-economic transformation of their lives and the country. This has
affected the uptake of ICT in various categories of society and the country as a whole. Consequently, using
the 2014 United Nations ICT usage sub index, Uganda is ranked 125th out of 148 countries surveyed; and
6. Inadequate ICT related research, innovation and development: Whereas in Uganda, the National Council
of Science and Technology is mandated to coordinate and promote research in science and technology,
research in the ICT sector is not fully coordinated. This is attributed partly due to lack of a well-defined policy
and institutional framework for coordination of ICT research and its integration in the overall national research
agenda. Although there has been an increase in the number of innovators in various areas of ICT such as
software development and applications, they have been haphazard, not coordinated and not linked to the
industry. Yet, this area has high potential for job and wealth creation.
Subsequently, Uganda‟s ranking globally is low based on the ICT development indices such as access to ICT
infrastructure, affordability and usage of ICT services. Indeed, Uganda is ranked 156th
out of 193 countries with
regard to the e-Government development index (UN e-Participation public administration country studies 2014),
130th
out of 157 countries on the ICT development index (ITU 2012), 115th
out of 148 countries on the network
readiness index (World Economic Forum 2013), and 227th out of 1000 points on the broadband development
index (Ovum 2014).
Based on the constraints highlighted above, it is clear that a lot is yet to be done to not only sustain the
achievements made but also grow the sector as a transformative tool for socio-economic development of the
country as well as catch up with the rest of the world as far as ICT is concerned. In addition, if these constraints
are not addressed, the country risks losing its competitiveness and capacity to attract investments since the world
over processes and procedures have been made effective and efficient using ICTs.
It is evident from the situational analysis that the ICT sector presents enormous opportunities for transforming this
country. These include income generation, job creation, improved delivery of services and increased country‟s
competitiveness, among others. This calls for increased public and private investment in the sector. For example
according to Byoung Nam Lee (2005), one of the key success factor for Korea as an ICT driven economy was
heavy investment on the development of core technology and ICT professionals. S. Korea Government‟s
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investment of 150 billion translated into generation of revenue worth 7 trillion won between 1989 and 2002,
investment of 400 billion translated into 108 trillion revenue generation between 1991 and 2002. While the
investment of 100 billion won in Code Division Multiple Access (CDMA) translated into a total revenue of 54 trillion
between 1996 and 2003. This was supported by Government investment into Human Resource to meet market
demands and inform the people.
Only 6.2m people out of 37 million were connected to internet in Uganda in 2012 representing internet penetration
of 8.2% of the population. Most countries are keen to stimulate economic growth and job creation as a means to
transform their economy. According to McKinsey of October, 2012 as countries go on line, they realize
efficiencies in the delivery of public services and the operations of both large and small business alike. ICT also
creates tremendous value for consumers. Online prices are on average around 10 % lower than offline prices as
a result of the transparency provided by search tools, generating tens of billions of dollars of consumer‟s surplus
in nations with the widest internet use. ICT also enables people to keep in contact with friends, relatives and
customers; access public information and services; manage their health; and advance their education. With more
connection, millions will tap into information and opportunities that were once beyond their reach. Attainment of
the ICT-SIP objectives is dependent upon the ability to mobilize resources for the implementation of the plan.
Investments are required in all the action areas of the ICT-SIP throughout the period of the Plan.
It is against this background that the ICT Sector Strategic and Investment Plan 2015/16 – 2019/20 has been
developed.
The need for an ICT-SIP has further been necessitated by the need to implement Vision 2040 and the revised
National Development Plan (NDP). The strategy consolidates the achievements attained in NDP 1 and
operationalizes ICT priority interventions for NDP 2. The ICT-SIP will also identify and enhance the fundamentals
that have supported the ICT Sector, and undertake priority interventions for ensuring a more conducive
ecosystem as well as institutional arrangements that are appropriate to technological and industry needs.
In addition, the ICT-SIP seeks to exploit Uganda‟s potential such as the demographic characteristics (youthful
population), educated workforce (high literacy rates), diverse local content, a fluent English speaking population,
and increasing demand for ICT-enabled services in all sectors of the economy. Furthermore, ICT being cross-
cutting, it has many players from both the Public and Private sectors involved in the development and
implementation of ICT services. Their initiatives have not been harmonized hence the need to rally the various
players towards a common strategic direction.
The forces of globalization and technological advancement make it incumbent upon Uganda to leverage ICT for
all-round growth and development of ICTs is inevitably drawing people towards it as they realise the value that
ICT can add to their lives. The need for an ICT-SIP therefore cannot be overemphasized.
1.4 Process for developing the ICT-SIP
A multi-institutional and multi-disciplinary task team assisted by a team of consultants was constituted to develop
the plan. The process was consultative and involved all the relevant stakeholders. A comprehensive literature
review was undertaken, followed by a benchmarking exercise to draw lessons from countries that have achieved
significant success in the growth and utilisation of ICT. An analysis of the current ICT situation was undertaken to
provide information on the current level of ICT development based on desk review and primary data collection
exercise (baseline survey). The information collected was analysed to establish the critical areas that would
propel the adoption of ICTs in the different sectors leading to sustainable economic growth. To define the
strategic direction, the approach detailed below was adopted.
Approach for ICT-SIP
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The Approach for ICT-SIP was based on the Strategic Architecture, which illustrates how the strategy is
structured in terms of not only conceptualization but also spelling out the implementation modalities. The
architectural framework will operate in 3 key tracks namely:
1. Strategic Elements – these are the different strategic items that constitute the whole strategy (Vision
Strategic Theme Action Areas Strategic Interventions Work plan);
2. Strategic Attributes – these are the ways in which the strategic elements are defined or described; and
3. Measurement Parameters – this entails the indicators which will be used to confirm if a certain element
denoted by pre-defined attributes has been accomplished or not.
The following was noted:
The Vision will be realised through interventions in several themes each of which is associated with a Goal.
The Vision itself is associated with targets;
Every theme will be realised through strategic interventions in one or more Action Areas to achieve Goals of
the theme. Each such Action Area is associated with one or more Strategic Objectives and Strategies. The
programme is the vehicle of implementation for a group of strategic interventions;
Every strategic intervention is associated with tangible outputs. Generally speaking a programme is a long-
range intervention to be implemented through strategic interventions which are short-term measures; and
Whereas Vision, Themes and Strategies are all design constructs, Programmes, Projects and Work plans are
implementation constructs. Therefore, while the first 3 represent the effectiveness of planning, the last 3
represent the efficiency of implementation.
Figure 1 represents the strategic approach graphically.
1.5 Layout of the ICT-SIP
The ICT Sector Strategic and Investment Plan (ICT-SIP) is divided into 6 chapters as follows:
Str
ate
gic
Ele
ment
Str
ate
gic
Att
ribu
te
Me
asu
rem
ent
Pa
ram
ete
r
VIS
ION
Envis
ione
d
Imp
act
Ta
rge
t fo
r
Vis
ion
Envisioned
Scenarios with
GOALS
ACTION AREA “A”Identified with Strategic
Objectives
Strategic Objectives to be
realised by Programmes
Strategies implemented
by
PROGRAMME “A”
STRATEGIC
INTERVENTION A1 Workplan
including• Timeplan
• Resource
Reqmts
• Institutional
Support
• Budgets
• Infrastructure
• Partnerships etc
Input
Requirements
Strategic
Intervention
Outputs
Input
IndicatorsOutput
IndicatorsOutcome Indicators
Impact
Indicators
Strategic
Theme “1”
Strategic Theme
“2”
ACTION AREA “A”
ACTION AREA “J”
PROGRAMME “B”
PROGRAMME “C”
PROGRAMME “J”
Effectiveness- “What is to be done” Efficiency- “How it is to be done”
Strategic Theme
“n”
ACTION AREA “B”
STRATEGIC
INTERVENTION Jn
STRATEGIC
INTERVENTION A2
Figure 1: Strategic Architecture for Uganda's ICT-SIP
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Chapter 1: Introduction covering the background of the ICT Sector, institutional setup within the sector,
rationale and process for development of the plan;
Chapter 2: Sector Achievements highlighting how far the sector has come and its achievements;
Chapter 3: Situational Analysis providing an assessment of the current situation of the ICT Sector and the
challenges or gaps faced;
Chapter 4: Strategic Direction pointing out the Strategic Direction for the ICT Sector namely the Vision,
Mission, Strategic Themes, Strategies and Strategic Interventions for the next 5 years;
Chapter 5: Implementation Mechanism indicating how the ICT-SIP will be implemented through the
monitoring and evaluation framework, and communication strategy; and
Chapter 6: Investment Plan highlighting the funding framework and cost of the ICT-SIP.
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2 Sector Achievements
2.0 Enabling Environment
Over the years, Government through the ICT Sector has put in place policy, legal and regulatory frameworks
aiming at providing a conducive environment for Private Sector participation and investment. At the cornerstone of
this policy was liberalisation and privatisation to attract investment, bring competition and consequently spur
growth and efficiency in the sector.
Among the policies developed, is the ICT Policy Framework 2003 that has provided overall policy direction to the
sector in the past 10 years. The policy has now been reviewed to incorporate new developments in the sector and
global technological trends. The emerging policy areas include enabling environment for the internet and new
technologies including convergence, diffusion of ICT in all spheres of life (such as e-Government, e-Commerce,
e-Employment, ICT in education, ICT in health, ICT in science and ICT in agriculture), and cultural diversity and
local content.
Other policies that have been formulated to guide the development of specific subsectors include the National
Telecommunications Policy 1996, National Broadcasting Policy 2006, National IT Policy 2011, National e-
Government Policy Framework 2011, National Postal Policy 2011, Migration from Analogue to Digital Terrestrial
TV broadcasting policy 2011, E-waste Management Policy 2012, Country Code Top Level Domain (.ugccTLD)
Policy 2013, and National ICT Policy 2014.
Currently, the sector is in the process of reviewing some policies to align them with emerging global, regional and
national developments in ICT. They include the National Information Management Services (IMS) Policy, the
National Telecommunications Policy, the National Broadband Policy, and the National Broadcasting Policy.
The sector has also put in place various laws and regulations to operationalize provisions of the different policies,
and protect the sector players and users. The key laws enacted include the Electronic Signatures Act 2011, the
Electronic Transactions Act 2011, and the Computer Misuse Act 2011. Other legislations such as the NITA-U Act
2009 and the Uganda Communications Act 2013 were enacted to create and empower new institutions to deliver
specific mandates in the sector. Other laws are being developed to address critical areas including Data
Protection and Privacy, Analogue to Digital Migration, and Post Code and Addressing System.
In order to ensure harmonised and rationalised delivery of ICT in both the Private and Public Sectors, a number of
strategies have also been developed. The key ones are the Strategy for Rationalization of IT initiatives in
Government 2012, Uganda Broadband Infrastructure Strategy 2008 (currently under review), National e-
Government Master Plan 2012, National Information Security Strategy2011, Business Process outsourcing
Strategy (2008, revised 2012), and Transition from Internet Protocol version 4 to Internet Protocol version 6.
2.1 Infrastructure Development and Access to Communication Services
Growth in the sector has been reflected in the increased deployment of infrastructure for Communication services.
The number of Base Transmitter Stations (BTS) countrywide currently (March 2013) stands at 3,524 sites country
wide.
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Optic fibre deployment in the country stands at 5,110.65 kilometres of optic fibre laid by both the Government and
Private Sector with connectivity to the Northern Border with South Sudan at Nimule, to the Southern border with
Tanzania at Mutukula and to the Eastern border with Kenya at Busia. This has further enabled border to border
connectivity from the East (Busia and Mutukula) to the West (Mpondwe). This is illustrated in the map below:
Figure 2: Map of Optic Fibre in Uganda
As a result of investment in infrastructure and voice coverage of telecommunication services in Uganda at sub
county level stands at 85%. Data Coverage on the other hand is at 45% largely accessed through mobile
technologies i.e. GPRS, 3G+ (HSPA, HSDPA), Wi-Fi and 4G (LTE).
The country has attained 100% analogue radio broadcasting signal coverage. Analogue Television signals exist
in over 45% of the country. In conformity with the GE06decisions of International Telecommunications Union
(ITU), all countries are expected to complete migration from analogue to digital television broadcasting by June
2015. Consequently, Uganda using a multi-stakeholder approach is implementing a program to ensure that the
ITUdeadline of June 2015 is met. To date, the installation of digital signal transmission infrastructure for greater
Kampala has been completed. The coverage includes; Jinja, Mukono, Masaka, Mpigi, Mityana, Bombo, and
Nakasongola.
Postal access points exist in 58% of the 112 districts with over 20 post offices offering ICT facilities such as basic
office applications like printing, scanning and photocopying, and internet access. This is complemented by private
courier operators.
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In order to increase access of ICT facilities, infrastructure has been set up countrywide under the Rural
Communication Development Fund (RCDF). This includes computer laboratories in 1,027 secondary schools, 46
tertiary institutions, 5 universities, 126 telemedicine ICT facilities in health centres and hospitals, 2 digital
terrestrial television broadcasting sites, and 11 district business information centres.
2.2 Human Capital
Skilled and competent manpower is critical for the growth and development of the local ICT industry to take root
on a large scale in Uganda. The ICT industry needs a large pool of skilled manpower to meet both local and
export needs. In Uganda, many people have undergone professional ICT training in areas such as ICT
infrastructure, networking, information security and applications. However more is required to organise and
comprehensively develop ICT human capital.
Currently, there are many training institutions offering ICT related courses in Uganda. In terms of numbers, there
are 32 universities most of which offer different ICT related diploma and degree programs up to doctorate level.
There are also other tertiary institutions (public and private) offering certificates and diplomas in ICT related
courses. The Master Plan for the Uganda Institute of Information and Communications Technology (UICT) is
being finalized by UCC and hopefully its implementation will go a long way in improving as well as increasing the
ICT human capital. There is need however to put in place standards and measures to ensure quality as well as
consistency.
Government has recognised the importance of ICT in the education system, and to this end, the National
Curriculum for Higher school of Education has been reviewed to include ICT as a compulsory discipline. In
addition, computer as a subject is examinable at secondary school level. More needs to be done in schools
starting with pre-primary education, primary level all the way to tertiary institutions in order to consolidate this.
In its effort to promote ICTs in the rural areas, Government through the UCC (the Rural Communications
Development Fund) has conducted over 160 community training programs countrywide and implemented a
teacher re-tooling program for those teaching ICT in schools. This programme is however limited to Government
institutions, the computers provided are fewer compared to the students, and most schools lack teachers to teach
ICT as a subject. The programme should be reviewed and strengthened to consolidate the gains so far.
The MoICT is working with the Ministry of Public Service to bring ICT cadres in Government under one home so
as to ensure their growth and development. This should be pursued and concluded.
2.3 Information Security
The Government over the years has implemented various ICT solutions to ensure confidentiality, integrity, and
availability of information which are essential to maintaining reputation and trust in the use of ICT enabled
services. The uptime and availability of networks and systems is however often increasingly threatened by
widespread cyber incidents of both national and international nature.
In an effort to provide an appropriate legal framework to deal with cybercrime and provide for secure electronic
transactions, Government developed and enacted a suite of cyber laws which include the Computer Misuse Act
2011, the Electronic signatures Act 2011 and the Electronic Transactions Act 2011. There is also the National
Information Security Strategy (NISS) 2011, the National Information Security Framework (NISF) and the
Communications Sector Computer Emergency Response Team (CERT).
There have been information security incidents in both the Public and Private Sectors that have been addressed
using the existing cyber laws; however the capacity to handle these incidents is still weak. There is need to build
national and sectorial capacity to investigate and prosecute cyber related crimes.
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The increased uptake of information systems in both the Public and Private Sectors that deal with citizens‟
personal information has necessitated the need for a Data Protection and Privacy law to safeguard this data. To
address this challenge, the MoICT is currently developing the Data Protection and Privacy Act.
2.4 Research, Innovation and Development
ICT research is of paramount importance to the development of products and solutions to enhance
competitiveness of Uganda‟s economy. Currently ICT research is being undertaken by individuals, academia and
industry. However, greater emphasis has been on basic research and little attention to foresight and applied
research in ICT solutions and product development. Research in product development is still in her infancy and
largely an initiative of private players. Currently Uganda is majorly a net importer of ICT products and services.
That notwithstanding Uganda boasts of a few home-grown ICT products such as Matatu, Ffene, Matibabu and
WinSenga. Furthermore, the industry has developed a number of value added services responsive to local needs
such as financial transactions over the mobile network.
The research and innovation ecosystem in Uganda is guided by among others the National Science Technology
and Innovation (STI) Policy. A regional STI framework has also been developed under the Common Market for
Eastern and Southern Africa (COMESA). A STI council to guide member states on spurring innovation and
research initiatives has also been put in place. Specifically for the ICT Sector, the National ICT Policy 2014
highlights innovations in ICT and ICT driven innovations as a key policy priority area. Regional initiatives under
the East African Communications Organisation (EACO) have also established a regional working group to focus
on innovations in the ICT Sector.
2.5 Usage of Communication Services
2.5.1 e-Services and Local Content
Electronic Services (e-Services) refers to the application of ICTs in different areas to deliver services in a more
efficient and effective manner. e-Services can be categorised into e- business and e-Government. Currently e-
business is to a large extent being driven by the Private Sector offering services like, e-banking, e-billing, e-
payments e-commerce among others to improve their business processes. There is also a growing number of
Private Sector driven social media and health care information services.
On the other hand, Local Content is the development of local skills, technology transfer, use of local manpower
and locally owned and adapted knowledge. In the current setting local content is defined as locally owned and
adapted knowledge. It mainly covers broadcast content and e-content in terms of applications and solutions.
The Private Sector provides services like e-banking, mobile money access, e-commerce and e-learning. Mobile
Money has been adopted as a value added service and has grown to not only provide a fast, secure, affordable
and convenient way to send money through mobile phones anywhere in Uganda but also provide services like
payment for utilities, insurance and taxes. Some banks have also rolled out e-Banking as a quick and convenient
way to access financial services without physically visiting the banking halls.
Despite the availability of e-Services, there is low adoption among Small and Medium Enterprises (SMEs) due to
limited awareness, ICT illiteracy and high cost of ICT services. To address this challenge, there is a drive to
integrate local content into e-services so as to make it more relevant and attractive to intended beneficiaries.
The incubation spaces support young technology (tech) entrepreneurs in creation and development of
technology-oriented companies involved in developing, realizing and selling new services that end up being
commercially viable and competitive, hence generating youth employment. Some applications that have come up
are in Table 1:
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Table 1: Common applications developed in Incubation Spaces
Application Service
Remit Remittance transfer service that offers real-time debit / credit card to mobile-money
transfers from all over the world to registered mobile-money users in Uganda.
WASH Reporter Online crisis reporting for persons living in rural areas facing challenges in water,
sanitation and health.
Inforex Easy access to currency information in Uganda (bridge the gap between forex bureaus,
financial institutions & public).
Tech4farmers Accessing market prices of agricultural products and other agriculture-related information
in real-time.
Ensibuuko agri-
solution
Utilizing the power of a mobile and web technologies to help small-holder rural farmers in
Uganda acquire and pay loans to (non) microfinance institutions easily, quickly and in an
accessible way.
ClinicMaster Healthcare information management and medical billing.
Plotus Mobile-based receipting that eliminates paper, monitors and tracks expenses and stock
for SME.
2.5.2 e-Government
e-Government (short for electronic government) is the comprehensive implementation of ICT in Government
MDAs and Local Governments. It is also defined as the use of information and communication technologies to
deliver public services in a convenient, efficient customer-oriented and cost-effective way. The primary delivery
models of e-Government can be divided into Government-to-Government (G2G); Government-to-Citizen or
Government-to-Consumer (G2C); Government-to-Business (G2B); and Government-to-Employees (G2E).
The Government has invested in the National Backbone Infrastructure/E-Government Infrastructure (NBI / EGI)
that is expected to connect all Government Ministries, Departments, Agencies and Local Governments. The
infrastructure will provide the foundation on which the e-Services can be delivered.
The GoU has harnessed the potential of e-Government to transform service provision to citizens, businesses and
interagency cooperation through the e-Government network, improving collaboration as well as communication.
The video conferencing and video over internet protocol (VoIP) applications were deployed to facilitate this
service provision. Furthermore, bulk purchase of bandwidth has been initiated to ensure affordable, efficient and
reliable access.
The GoU has utilized ICT as an enabler to ensure efficiency and effectiveness in different aspects of financial
management, tax related services, and land administration, among others. The following applications and
initiatives are in place:
1. Integrated Financial Management System (IFMS) – an IT-based budgeting and accounting system that
assists MDAs and LGs to initiate, spend and monitor their budgets, initiate and process their payments,
manage and report on their financial activities;
2. Integrated Personnel and Payroll System (IPPS) – a fully integrated web-based human resource information
management and payroll system designed exclusively for MDAs and Local Governments (LGs);
3. e-Tax – an application that supports electronic mode of registration, filing and payments related to tax for
improvement of service delivery and boosting revenue collections;
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4. Land Information System (LIS) – a decision-making tool that creates, visualizes, analyses, reports and
published land-based data such as parcel information, zoning, land use, ownership and general property
information. Government has undertaken efforts and initiatives to modernize land administration and develop
institutional transformation through the deployment of the LIS;
5. Local Government Information Coordination System (LoGICS) – an application implemented by the
Government to improve efficiency and effectiveness of managing service delivery by Local Governments;
6. AskYourGov – an electronic platform implemented by Government that citizens can utilize when making
online requests for information from MDAs;
7. Court Case Administration System (CCAS) – an electronic system used by the Ugandan High Court for
managing cases and case records;
8. Registration and Exam Results Short Messaging System – a platform implemented by the Uganda National
Examinations Board (UNEB) to improve the dissemination and access to exam results on the tenets of
efficiency and effectiveness;
9. eStatements – an online feature implemented by the National Social Security Fund (NSSF) as an initiative to
serve NSSF members better on a more user-friendly, quicker and easier digital platform. The National Utility
companies (such as umeme and national water & sewerage corporation) have also improved their customer
service provision through use of enhanced eStatement features (eBilling and account status) as well as
various faster payment options;
10. Tele-Medicine – access to expert health care consultations and continued medical education has been
provided under the Tele-Medicine initiative at Mulago national referral hospital; and
11. Tele-Education – access to educational content from Indian universities has been provided through the Tele-
Education initiative at Makerere University (so far 460 students have graduated in various disciplines at both
Bachelors‟ and Masters‟ level.
The Government web portal (www.gov.ug) has been put in place to act as a one stop centre and gateway for
citizens to access all e-Government services. It links Government to Government, Government to Business and
Government to Citizen. Government has also installed e-Government intercom infrastructure in several MDAs
such as voice over internet protocol (VoIP) phones and video conferencing facilities. Once fully operational, it will
improve efficiency, allow easy information sharing and reduce the cost of doing business.
The East African Community regional e-Government programme has identified the following priority areas as
flagship e-Government projects: e-commerce, e-procurement, e-parliament, e-Health, e-Tourism, e-banking and
customs and immigration. The Government of Uganda has developed an e-Government Master Plan with a
roadmap that focuses on 3 major components namely building infrastructure, creating an enabling environment
and delivering interoperable services.
2.6 Regional and International Cooperation
Uganda is a member of several international and regional fora where decisions and commitments for the
promotion of ICT are made. These fora include; the International Telecommunications Union (ITU), Universal
Postal Union (UPU), World Conference on International Telecommunication (WCIT), Commonwealth
Telecommunications Organization (CTO) and World Summit on the Information Society (WSIS) at international
level. At the Continental level, commitments have been made with the Pan African Postal Union (PAPU), Africa
Telecommunications Union (ATU), Association for Regional Regulators of Information and Communications for
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Eastern and Southern Africa (ARIECA), African Universal Service and Access Fund Association (AUSAFA) and
African Advanced Level Telecommunications Institute (AFRALTI).
In implementing these decisions, Uganda's ICT Sector has made several strides towards achieving growth and
meeting the set targets. Several of these commitments have been integrated in the various legal policy and
regulatory interventions to ensure improved service delivery.
Uganda is implementing the Doha Postal Strategy as an avenue for increasing access and usage of postal
services. Uganda further continues to progress towards achievement of analogue to digital migration in line with
the ITU guidelines to meet the deadline of June 2015. In that regard, the relevant regulatory framework is being
put in place, establishment of infrastructure to facilitate access to digital terrestrial television broadcasting services
and coordination with neighbouring states on frequency planning and allocation to ensure access to services for
communities along the border is on-going. Significant progress has also been made in achieving the World
Summit on the Information Society (WSIS) targets especially the target aimed at ensuring access to and use of
ICT services for the underserved/un-served areas.
Within the East African region, the East African Communications Organization (EACO) brings together regulators
and operators to harmonize policy and regulatory frameworks that facilitate development of ICT services within
the region. In addition, as a means of fast tracking the implementation and application of ICTs to attain
socioeconomic transformation, Uganda, partnered with member states along the Northern Corridor, to fast track in
a harmonized manner the implementation of ICT initiatives in the region. This is among other things to ensure
implementation of internationally agreed resolutions aimed at ensuring ubiquity in access and delivery of quality
ICT services; ensure cross border connectivity, harmonize standards, and taxes with respect to broadband in the
region and ensure affordability of broadband services.
The benefits that accrue to Uganda as a result of strengthened participation in regional and international initiatives
are enormous. Opportunities that exist at infrastructure level include shared costs of building critical infrastructure
leading to linkage to the rest of the world. Other opportunities lie in the broad market for Ugandan ICT services
and products, harmonization in the use of common resources leading to diversity and affordability of ICT services.
There will also be knowledge transfer and capacity building in the course and as a result of adopting
internationally accepted practices.
2.7 ICT Awareness and Promotion
Considerable awareness creation and promotion efforts coupled with increasing availability, access and
affordability have been undertaken. At national level, Government with the support from development partners
has established a number of initiatives/projects to promote ICT awareness creation and usage in key sectors such
as agriculture, education and health. For example, in Education, the projects include World Bank/World links for
Development School Net project, and NEPAD e-schools initiatives.
These Government efforts are supplemented by activities of a number of international and domestic NGOs
involved in promoting awareness and usage of ICTs among communities. The common approach is to deploy and
publicize ICT applications and solutions that help to meet communities‟ day-to-day needs such as market
information, health information, disease prevalence and education information. They include UNICEF,
Text2change, Wougnet, I-network, and Uganda Chartered Healthnet among others.
Community level ICT awareness and promotional activities have also been established both by Government and
the civil society. Through the Rural Communications Development Fund (RCDF), Government has carried out
community ICT awareness and training countrywide through over 500 awareness sessions in the past 5 years.
Further, Government has established Community information centres in different parts of the country to enable
communities have hands-on experiences with ICT devices thereby promoting ICT usage among remote and rural
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communities. These initiatives have taken different forms such as tele-centres, district business centres (DBICS)
and Internet Point of Presence (PoPs) to offer communities a variety of services to choose from.
All ministries and district local governments have websites/web portals to provide information to the public.
Government has also undertaken preliminary activities towards establishment of the Government Citizen
Interaction Centre (GCIC) and Information Access Centre (IAC). These two initiatives will provide additional
space and/or platform for citizen interaction and engagement with ICTs.
A number of initiatives have been taken at institutional, community and national levels to promote ICT adoption
and usage through awareness creation. There has been a growing trend of ICT access and use in most higher
education institutions especially universities. The 2012 computer to student ratio in higher education was
averaged at 1 to 15. A number of institutions have created ICT implementation and support units, and designated
them with the responsibility of creating awareness and promoting usage of ICTs for example, Makerere
University‟s Directorate of ICT Support (DICTS). For others, this responsibility vests in their IT departments
Professional bodies and networks exist right from schools where ICT clubs have been introduced to enable
students associate with ICTs and share their aspirations and ambitions in this fast growing field. These include; i-
network, Wougnet, Outbox, LAN-ICTAU and Mobile Monday.
The mass media both print and electronic media play a substantial role in sensitizing Ugandans about the ICTs
and their applications. Most print media issue regular ICT pull outs, and columnists writing on ICT. However, a lot
remains to be done to increase public awareness about the use and potential of ICT for increased demand of ICT
services and growth. It is only the mobile phones whose increased availability resulted in spontaneous adoption
and use, without the need for formal sensitization of users.
2.8 ICT Contribution to the Economy
ICT has proved very critical in facilitating individuals and organisations to reduce costs, improve business
processes, boost innovation, and increase productivity. ICT has also proved to be a key tool for efficiency and
effectiveness in delivery of services to the Public. Consequently ICT has made major contributions in the following
areas:
2.8.1 Gross Domestic Product
At the macro level, the posts and telecommunications subsector has been one of the fastest growing sectors in
the economy with an average growth rate of 19.7% over the last 5 years. This has resulted in an average
contribution to Gross Domestic Product (GDP) of 2% over the same period. The contribution of the posts and
telecommunications subsectors to GDP and growth rates over the years is illustrated in the table below:
Table 2: Contribution of posts and telecom sectors
Financial Year Percentage Growth rate Percentage contribution
2008/09 19.8% 3.1%
2009/10 23.7% 3.3%
2010/11 21.2% 2.1%
2011/12 18.9% 1.7%
2012/13 14.8% 1.9%
Source: UBOS 2013, statistical abstract
2.8.2 Tax Contribution
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-
50,000
100,000
150,000
200,000
250,000
300,000
350,000
2008/09 2009/10 2010/11 2011/12 2012/13
Tax R
even
ue
(U
GX
'0
00,0
00)
The growth in the sector has also been reflected in its tax contribution which grew from UGX155 billion in 2008/09
to UGX449 billion in 2014/15. Figure 3shows the telecommunications sector contribution to tax revenue over the
years:
Figure 3: Contribution of telecom sector
2.8.3 Employment
While the actual number of directly employed staff in the sector has gone down due to increasingly higher
productivity driven by competition, there has been high growth in the number of jobs in the sector. The growth is
a result of the overall expansion of the sector combined with the outsourcing policies of the operators (MTN for
example currently out sources to more than 3,000 people), the liberalisation of the provision of access services
through internet cafes and telephone kiosks, the growth of the support services for the sector (including law,
accounting, marketing etc), and user equipment sales, installation and maintenance. The education sector has
also generated a large number of jobs related to developing the human resource required to service the sector at
all levels. This ranges from small scale institutions providing end user skills to large institutions providing
university level education. It is estimated that the total number of jobs currently stands at1,300,000 as per the
Ministerial Policy Statement 2014/15.
2.8.4 Investment
One of the key challenges Uganda faced prior to the reforms was securing sufficient investment to revamp a
dilapidated telecommunication network and expand it to extend services to the entire country. Investment
especially by the Private Sector has shown a steady increase over the years but a lot more remains to be done.
2.8.5 ICT Exports
In terms of the ICT share in export and import revenue, Uganda‟s ICT service exports stood at USD 74.9 million in
2011. According to a World Bank report published in 2012, Uganda‟s ICT service exports included computer and
communications services (telecommunications, postal and courier services) and information services (computer
data and news-related service transactions). However given that there is no manufacturing or assembly known to
be currently taking place, these must have been re-exports. Even with this scenario, Uganda is still a net importer
of ICT services. The comparative data captured in the World Bank Report 2012 indicates that ICT goods imports
were at 7.4% in 2010, while ICT exports were at 5.7% of the total exports in the same period. The ICT goods
exports covered in the report included telecommunications, audio and video, computer and related equipment,
electronic components, and other ICT goods but excluded software.
There is need for Government to put in place specific measures and strategies for boosting production of ICT
goods and services from within both for local consumption and export, if it is to meet the country‟s vision 2040
aspirations.
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3 Situational Analysis
Two techniques were deployed in analysis of the Current State of the ICT Sector namely Strengths Weaknesses
Opportunities and Threats (SWOT), and Political Economic Social Technological (PEST) Analysis. The SWOT
Analysis was applied to 8 thematic areas namely ICT Governance (enabling environment and institutional setup);
Infrastructure Development and Access; ICT Human Capital development; Information Security; ICT health, safety
and environment; Research and Innovation, e-Services and local content development; and ICT Promotion and
Awareness Creation. On the other hand, the PEST Analysis focused on the identification of major signals and trends
that are likely to influence the national ICT landscape.
3.0 SWOT Analysis
3.0.1 Strengths
The key strengths of the ICT Sector across all the major thematic areas were identified as follows:
A conducive ICT governance environment in place: It comprises both a well elaborate ICT institutional set up with
a fairly clear articulation of the roles and responsibilities of key actors, as well as a favourable policy, legal and
regulatory environment for private sector participation and investment in the sector.
Interagency working groups, platforms and forums in place: These have been established to coordinate specific
activities of the sector although these require institutional strengthening. In line with the overall policy guidance
regarding sector-wide approach, the ICT Sector constituted the ICT Sector Working Group (ICT-SWG) for the
purpose of collective planning, budgeting, resource allocation and performance review. The SWG draws
representation beyond the key public players in the sector to include Development Partners, the Private Sector and
Academia. In addition, the sector has a Top Management Team (TMT), which assists in arriving at collective policy
decisions within the sector. It is chaired by the Minister and comprises the chief executives of the agencies in the
sector, the Permanent Secretary, the 2 Directors in the MoICT, and the Under Secretary.
The Private Sector has also put in place various fora and platforms that promote different interests. They include
consumer associations, ICT professional bodies and Internet Service Providers (ISPs). The emerging professional
bodies include the ICT Association of Uganda (ICTAU), the Uganda Technicians and Information Technology
Association (UTITA) and the Uganda Business Process Outsourcing Association (UBPOA). The success of these
associations and professional bodies will be measured not only on how best they advocate for the needs of the
special interests groups they serve but also how closely they work with government to develop Uganda‟s ICT
industry.
3.0.2 Weaknesses
Traditional hierarchical set up: The ICT Sector has been organised along traditional sub-sectors, which makes the
sector segmented along individual mandates. The dynamic nature of the ICT Sector however, demands for an
institutional arrangement that takes into account the dynamic nature of ICT and convergence of technology. Such an
institutional framework may not be appropriate given that thisICT-SIP is structured along a number of pillars that were
not considered at the time the Ministry structure was put in place.
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Weak Sector Working Group (SWG): Going by best practices in other sectors, the ICT-SWG needs to be
strengthened in order to provide stewardship for implementation of the ICT-SIP. The SWG has been lacking a
common vision and purpose, clear definition of membership terms and conditions, roles and responsibilities of
members, as well as articulation of a working calendar. A strong ICT-SWG is a prerequisite for a concerted advocacy
and lobby for the rightful share of the sector from the national coffers as well as building strong networking with
development partners.
Lack of an interagency coordination arrangement at technical level: Besides TMT, there is no other structure
that brings together the key actors in the sector to brainstorm on topical issues that influence ICT development.
Inadequate staffing in the sector: None of the agencies in the sector has had their approved established structures
fully operationalized. The overall staffing level for the sector is about 40%, and this acute shortage of human
resource negatively affects sector performance.
Low capacity to attract and retain highly performing ICT professionals: World over, ICT personnel are highly
marketable and attract higher remuneration. Due to non-competitive remuneration especially at the Ministry, the
sector continues to grapple with the challenge of attracting and retaining quality staff. Despite continuous placement
of advertisement, the Ministry has failed to attract and recruit a certain cadre of public officials. The problem is
compounded by high attrition rate of staff leaving the sector for greener pastures elsewhere. There is need to boldly
realign the remuneration of the Ministry staff with that of the ICT industry so as to attract, maintain and retain
motivated and skilled manpower in the Ministry.
Existence of best practices in remuneration of ICT public employees: Countries such as Kenya pay a
discretionary remuneration to Government ICT employees, which is over and above the normal civil service salary.
The Uganda public service salary scale for Judges and other categories of staff in the Judiciary is also over and
above the normal civil service salary. In addition, under the support to Scientists scheme, scientists including ICT
personnel are provided a salary top-up but this has not solved the problem. Drawing from such initiatives, an optimal
remuneration for MoICT staff could be adopted.
Low ICT promotion and public awareness: Whereas the policies, laws regulations and standards have been put in
place, in most cases, public awareness about them is hardly done due to inadequate resources. Research has
indicated that by making ICT available (through supply side interventions) only does not automatically lead to their
adoption and usage. Therefore a concerted ICT promotion and awareness creation effort to create demand would go
a long way to improve the situation.
3.0.3 Opportunities
Existing business cases and models in favour of a central domicile of ICT personnel: Best practices from
some of the countries that were benchmarked showed that domiciling ICT personnel in a single agency facilitates
faster implementation of ICT policies in government. The ICT personnel serve as focal points (such as Government
Chief Information Officers – GCIOs) and capacity building and professional development of ICT personnel becomes
better coordinated.
ICT being an examinable subject at various levels of education: Government has recognised the importance of
ICT in the education system, and to this end, the National Curriculum for Higher school of Education has been
reviewed to include ICT as a compulsory discipline. In addition, computer as a subject is examinable at ordinary level
(senior 4). However there is gross inadequacy of ICT equipment, ICT infrastructure and teachers for the subject.
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There are also challenges of power especially in rural areas. Funding for the ICT Sector should be increased to
enable it address these issues. The sector should take this opportunity and use the ICT-SIP to raise funds including
enhancement from the consolidated fund.
Increased private sector activity in the sector: There is increased Private Sector participation in the ICT industry
that has been brought about by the liberalised economy. This has boosted ICTs adoption with increased uptake
utilization of foreign content and applications. Like the developed economies, there is need to develop and implement
guidelines to encourage knowledge transfer and participation of the local population.
High Turnover of ICT graduates: This avails potential human resource for deployment in tandem with the dynamic
growth of the sector, to build sustainable capacity in ICT development, management and innovation.
3.0.4 Threats
Inter-sectorial coordination mechanism: ICT is cross-cutting and there are several ICT initiatives that happen
outside the ICT Sector. However, the ICT Sector currently lacks a mechanism to coordinate, monitor and evaluate
ICT developments for the benefit of the entire economy.
ICT personnel working in other sectors: The ministry currently lacks a mechanism for supervising and developing
capacities of the numerous ICT personnel working in the Public Sector (both at central and LG). The proposal to
institutionalize ICT professionals in the Government is yet to be approved into a policy that would enable common
recruitment and deployment of ICT Personnel by the MoICT. Uganda already has experience of common cadre
personnel such as administrators, economists and accountants to name but a few whose recruitment and deployed is
undertaken centrally with tremendous success.
Impact of digital convergence on the current regulatory framework: As stated earlier, regulatory roles are spread
in different agencies within the sector. For example, UCC regulates the Communications sub-sector encompassing
telecommunications, broadcasting infrastructure and postal services while NITA-U sets and enforces standards for
the IT sub-sector. While this was justifiable in the past and seems to work in the present, it is likely that the sweeping
wave for digital convergence (convergence of technologies and industries) will necessitate regulatory functions to be
brought under a single roof and therefore restructuring of the existing institutional framework for ICT regulation and
bringing on board the Broadcasting sub-sector.
Absence of a national broadband strategy and ICT structure plan: This is responsible for duplication and
sometimes overprovision especially in the urban areas, leaving the rural communities un/underserved. The traditional
licensing framework that requires voice and data service providers to deploy their own infrastructure is a barrier to
entry for new players into the ICT market. In addition, weak enforcement of infrastructure sharing has led to high
costs of network expansion and has limited innovative approaches to expansion.
Vandalism and theft of ICT infrastructure and installations: this is largely due to weak enforcement of laws and
regulations, and to some extent a weak governing infrastructure.
Appendix G has more details on the SWOT Analysis.
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3.1 PEST Analysis
In the PEST analysis, key ICT aspects and trends that impact the sector alongside their anticipated influence on
Uganda‟s ICT development landscape were assessed. These are as elaborated below:
3.1.1 Political Aspects
Strong political will to support ICT development: This is enshrined in the overall Uganda Vision 2040 and the
NDP, which recognise ICT as a pinnacle for socio-economic transformation and development as well as a channel for
improving efficiency and effectiveness in service delivery.
The requisite policy, legal and regulatory framework is in place to facilitate private sector activity and investment. The
Government recognizes the value of research and innovation in the development ecosystem. To this end, a National
Science and Technology Innovation (STI) Policy was developed to guide the STI agenda. There is however no
mechanism for coordinating research and innovation initiatives both at national and sector level. The lack of a
national research agenda, disconnect between the academia and industry in promoting research initiatives as well as
inadequate protection of intellectual property rights are critical policy areas that require urgent attention.
Development of the policy legal and regulatory framework to support convergence has been embarked on with the
establishment of technology and service neutral licensing regimes. In addition, creation of a partial converged
regulator was achieved with the merger of the Uganda Communications Commission (UCC) and the then
Broadcasting Council (BC) into one Regulatory body for the communications industry under the Uganda
Communications Act 2013. There is need to further consolidate this in view of convergence.
Despite efforts to put in place conducive regulatory environment for sector players to operate, there still exist some
gaps that need to be addressed. The gaps in the current policy, legal and regulatory framework include absence of a
data protection and privacy law, encryption and identification systems, e-government regulations, and regulations to
protect consumers from ICT spam. ICT is dynamic and requires regular policy reviews.
The process of harmonizing policies, laws and regulations with international norms and practice has been slow.
There is also delayed ratification of international and regional agreements and lack of clear distinction in the role of
public and private sector stakeholders in the implementation of these resolutions. It has been noted that there is
limited coordination in the development of country positions on ICTs for presentation during international fora, which
puts Uganda at a disadvantage.
Due to the absence of the National Data Standards for data sharing and interoperability, Uganda has witnessed
uncoordinated development and deployment of public infrastructure/utilities. This is responsible for duplication of
efforts and wastage of public resources. Currently the agencies responsible for roads development, water reticulation,
and electricity transmission implement their plans independently. The ICT infrastructure suffers from cable cuts
caused by occasional construction and repair of road networks.
3.1.2 Economic Aspects
There is no doubt the liberalisation of the ICT Sector allowed competition, which in turn brought about efficiency in the
sector and increased service availability. That notwithstanding, there are some other economic considerations from
both the Public and Private Sector mentioned below, that influence future growth and productivity in the sector as well
as full realization of the benefits of the information age.
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From the Private Sector perspective, these include high taxes on the ICT Sector, lack of incentives to attract new
investments, and unreliability of supporting facilities such as power which ultimately raises the cost of doing business.
From the Public Sector domain, the key economic issues affecting the sector include:
Inadequate budgetary allocations to the sector: Whereas Government recognises the pivotal role of ICT in
enabling Uganda‟s economic growth and socio-economic transformation, the sector allocation from the consolidated
fund is only about 0.01% of the budget. If this sector was to be adequately resourced to fully execute its mandate,
there would be strong macro-economic impact in terms of improving efficiency and effectiveness in service delivery
by government, job creation, and generation of revenue.
High cost of ICT devices: The cost of ICT devices / gadgets is high and not affordable to many Ugandans. This has
hindered penetration of SMART gadgets and subsequently use of SMART applications.
High cost of Internet Bandwidth: The cost of internet bandwidth in Uganda (average USD 600 per 1Mbps) is the
second highest in the region after Burundi. Part of the reasons for this is the fact that Uganda has no direct access to
the international submarine cables. It obtains international connectivity through private networks transiting through
Kenya and Tanzania thereby paying huge hauling costs. The high cost and less reliable internet connectivity is a key
factor that negatively impacts the country‟s competitiveness in strategic ICT enabled businesses such as Business
Process Outsourcing (BPO).
3.1.3 Social Aspects
Local Content development: The country is endowed with a diverse culture and youthful tech savvy population with
an interest in ICT entrepreneurship. This young population is a great resource for ICT innovation and content
development. Current interventions by Government and Development Partners (Civil Society) in form of ICT hubs,
ICT contests and innovation awards have helped to nurture and grow a few starter-ups, and there are some local
brands of ICT applications on the market. However, the supportive frameworks such as intellectual property and
copyright laws are still in the development stages.
Universal service and universal access: ICT infrastructure development has mainly been driven by the Private
Sector that is mainly profit-driven and as such investment in areas that are commercially viable to them. As a result,
some areas in the country have remained un/underserved. To mitigate this imbalance, Government established the
Rural Communications Development Fund (RCDF) managed by UCC whose broad objective is to promote universal
access to communications services through specific intervention in those communities that are not ordinarily covered
by the operators and other service providers. RCDF has made significant achievements with regard to establishment
of ICT infrastructure in targeted areas. Examples include internet cafes, health centre facilities, and internet points of
presence, ICT laboratories in schools and tertiary institutions and broadcasting infrastructure. An active Monitoring
and Evaluation (M&E) component is required to gauge the impact of these ICT establishments in rural areas and a
baseline survey to evaluate the status of national ICT development should include such initiatives.
ICT Promotion and Awareness Creation: Community level ICT awareness and promotional activities have been
established both by the Government and Civil Society. Through the Rural Communications Development Fund
(RCDF), Government has carried out community ICT awareness and training countrywide through over 500
awareness sessions in the past 5 years. Furthermore, Government has established community information centres
in different parts of the country to enable communities have hands-on experiences with ICT devices thereby
minimizing stigma and promoting ICT usage among remote and rural communities. These initiatives have taken
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different forms such as tele-centres, district business centres (DBICS) and Internet Points of Presence (PoPs) to offer
communities a variety of services to choose from. All ministries and 80 district local governments have websites/web
portals to provide information to the public. Government has undertaken preliminary activities towards establishment
of the Government Citizen Interaction Centre (GCIC) and Information Access Centre (IAC). These two initiatives will
provide additional space and/or platform for citizen interaction and engagement with ICTs. More sensitization and
awareness creation among the general public is still required to encourage them to demand for as well as use ICT or
ICT-related services.
ICT professional associations and networking: Social media and professional associations are key conduits for
enhancing ICT awareness in the country. There is an increasing number of Ugandans subscribing to and actually
using social media such as facebook, twitter, whatsapp and linkedIn to name but a few. Higher Education Institutions
have increasingly adopted social media platforms for quick and timely delivery of information to students and
stakeholders. Though there are some locally opened individual blogs with some reasonable number of „likes‟ and
„followers‟, no local social media has been established with such relative degree of success compared to other
developing countries like Nigeria. Professional bodies and networks exist right from schools where ICT clubs have
been introduced to enable students associate with ICTs and share their aspirations and ambitions in this fast growing
field. In the work environment, professional associations and loose networks such as i-network, Wougnet, Outbox,
LAN-ICTAU and Mobile Monday bring ICT enthusiasts and professionals together to strategize for the future of ICT in
the country and create awareness about emerging issues in ICT.
ICT education and human capital development: ICT training is offered by several universities and other tertiary
institutions. In addition, the Uganda Institute for Information and Communications Technology (UICT) is run as an
ICT training institution for middle cadres (diplomas and certificates). However, the Uganda e-Readiness Assessment
Survey report 2012 indicates that institutions of learning lack a standardized curriculum and are not in touch with the
industry demands. The academia has remained isolated from the industry or communities within which they exist
hence the graduates from these institutions do not meet the expectations of the industry.
3.1.4 Technological Aspects
Broadly speaking the ICT Sector is a dynamic sector with fast technological and economic developments with
associated opportunities and risks that have far reaching implications for society. The key technological issues
influencing Uganda‟s ICT Sector include but are not limited to the following:
Digital Convergence: Convergence of communications platforms has resulted in the merger of previously separate
subsectors like telecommunications, broadcasting and, information technology and media. Both the Broadcasting and
Telecom infrastructure have merged into a seamless digital data enabling the transmission of broadcasting content
over telecommunication networks. A common infrastructure platform is now usable for transmission of voice, data,
and video and this has resulted in the emergence of operators exclusively providing infrastructure services.
Analogue to digital Migration for TV broadcasting: In conformity with the decisions of ITU, which requires all
countries to complete migration from analogue to digital television broadcasting by June 2015, Uganda using a multi-
stakeholder approach is implementing the program to ensure that the deadline is met. To-date, the installation of
digital signal transmission infrastructure for greater Kampala has been completed. The coverage includes Jinja,
Mukono, Masaka, Mpigi, Mityana, Bombo, and Nakasongola. The rollout plans to cover the whole country have also
been drawn. However, the key constraint is the lack of funds to complete the task. Consequently, Uganda is lagging
behind other countries in the region and needs to expedite some processes if it is to meet the June 2015 deadline.
The delay in migration to the digital broadcasting platform might hold back the country from realising the digital
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dividend, and subsequently a whole new line of business opportunities, jobs, spectrum resource and socio-economic
transformation.
Information security readiness: There have been information security incidents in both the Public and Private
Sector that have been addressed using the existing cyber laws; however the capacity to handle these incidents is still
weak. According to the Uganda Police force, a total of 36 typical cybercrime cases were reported in 2013 ranging
from electronic fraud, phishing, email hacking, pornography/defamation, offensive communication, mobile money,
ATM/VISA fraud among others. The increased uptake of information systems in both the public and private sectors
that process citizen‟s personal information on the other hand has brought about the need for a Data Protection and
Privacy law to safeguard this data. There are still challenges in the Justice and Law Sector (JLOS) ranging fromlack
of proper cyber-crime investigation, electronic evidence handling to litigation etc.
3.2 Crosscutting Issues
In addition to the areas above, there are a number of cross-cutting issues that must be addressed to enable the ICT-
SIP adopt a holistic approach covering all stakeholders. These include gender, youth, environment and persons with
disabilities.
3.2.1 Gender
Information has been observed as a pre-requisite for empowerment (World Bank 2002). Informed citizens are better
equipped to take advantage of opportunities, access services, exercise their rights and hold those responsible
accountable. If gender issues are not articulated in ICT policies and strategies, it is unlikely that girls and women will
reap the benefits of the information age. The majority of women live in rural areas and are disadvantaged as far as
education opportunities are concerned. They are mostly affected by poverty and therefore least likely to benefit from
ICTs in the absence of specific intervention tailored to their needs. This is particularly so because ICT infrastructure is
concentrated in the urban areas. Where it exists in the rural areas, it is located in places that culturally disadvantage
access by women, such as entertainment centres. In addition, the ICT platforms are expensive and not readily
afforded by women. The women are further disadvantaged by their relative low levels of education; hence they
cannot cope up with some media of communication which use foreign languages such as English and French. Girls
are also generally discouraged from taking science subjects. The result is that there are fewer women in ICT related
professions like Computer Science and Engineering.
The strategies in the ICT-SIP will mainstream gender in all programmes and projects to ensure equity and equality, in
collaboration with Ministry of Gender, Labour and Social Development (MoGLSD). Such programmes will include
appropriate infrastructure and network deployment, technology choice and affordability, regulatory frameworks,
universal access, research and development and training opportunities for learning. Where necessary affirmative
action will be applied to encourage and promote the participation of women. Collection of gender disaggregated
statistics will be promoted in the sector to keep track of progress on gender mainstreaming.
3.2.2 Persons With Disabilities (PWDs)
More than a billion people live with some form of disability with 80% of them living in developing countries. Disability
is both a cause and a consequence of poverty: poor people are more likely to become disabled, and people with
disabilities are among the poorest and most vulnerable groups of the global population. Regrettably, disability was not
included in the Millennium Development Goals (MDGs) or in their operationalizing targets and indicators. As a result,
disability has largely been invisible in their implementation, and is rarely included in national policies, programmes, or
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in monitoring and evaluation efforts related to the MDGs. This has perpetuated a situation in which environmental
barriers are still preventing persons with disabilities from accessing, participating and being fully-included in social,
economic and political activities.
Accessible ICTs have the potential to provide PWDs unprecedented levels of access to education, skills training and
employment, as well as the opportunity to participate in the economic, cultural and social life of their communities. As
of April 2013 and considering that 15% of the world‟s population, one billion people, has a disability that affects their
access to modern communications, there is a dire need to improve the access to ICTs for persons with disabilities.
Government plans to liaise with stakeholders in developing technologies that can facilitate the disabled to use ICTs
such as computers and telephones. All ICT Sector policies, programmes and projects will prioritize and mainstream
issues related to PWDs.
3.2.3 Youth
Youth account for the biggest percentage of the country‟s population. According to the census report of 2002, the
number of people below 30 years constitutes 76% of the population. The ICT-SIP, therefore, will undertake
interventions that address the needs of the youth in collaboration with other stakeholders. Special focus will be on job
creation, income generation, entrepreneurship, education, skills development and entertainment.
The youth will play a leading role in the implementation of the following interventions, among others:
Information Technology Enabled Services (ITES) such as Business Process Outsourcing (BPO) and software
development in collaboration with the Ministry of Finance, Planning and Economic Development (MoFPED),
Uganda Investment Authority and Private Sector;
Promoting use of ICT in schools and tertiary institutions (e-learning, tele-education) in collaboration with Ministry
of Education and Sports and civil society;
Enhancing the film industry through skills training as well as production and marketing of local content (e.g.
“Ugawood”); and
Mobilization of resources to implement strategic interventions e.g. the Youth Fund in Ministry of Gender, Labour
and Social Development, production of bankable proposals for funding by finance institutions and development
partners.
3.2.4 Environment
As ICTs develop the impact on human society and the environment increases, new challenges like e-waste and
effects of radiation, among others have to be boldly dealt with. Human health and environment would be drastically
endangered if concerted actions are not taken for efficient management of effects ICTs on the environment.
Energy use is the single largest contributor to the carbon footprint of the ICT Sector. The ICT industry relies on the
increasing use of electricity for manufacturing, distributing, running equipment, applications, and services. According
to the World Summit on the Information Society (WSIS), electricity demand by the ICT Sector for industrialised
countries is between 5% and 10% of total electricity demand. An important amount of the electricity used by ICT is
consumed when equipment is switched off or is not performing its main function. Today, these standby losses are of
the order of 50% of the electricity used by ICT – representing a huge opportunity for change and improvement.
Still, greenhouse gas emissions from the ICT sector are small relative to the sector's share of the world economy. A
recent independent analysis by Gartner Consulting estimates the ICT sector is responsible for an estimated 2% of
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global carbon dioxide emissions. Despite tremendous efficiency improvements in electronic components, demands
for new services are increasing, and so is the amount of total electricity consumed by ICT.
Government formulated the e-Waste Management Policy (2012) and attendant Strategy to deal with the threat of e-
Waste. Studies will also be carried out on the effects of radiation emitted from ICT infrastructure and equipment on
humans, animals and plants, in collaboration with regional and international Agencies such as ITU, World Health
Organisation (WHO) and Food and Agricultural Organisation (FAO). A legal framework to regulate all facets of
adverse effects of ICTs on the environment shall be developed in collaboration with Ministry of Water and
Environment and National Environment Management Authority (NEMA)
ICTs, such as satellites, mobile phones or the Internet, play a key role in addressing the major challenges related to
climate change and sustainable development. ICTs are fundamental for monitoring climate change, mitigating and
adapting to its effects and assisting in the transition towards a green economy. Government plans to raise awareness
of the role of ICTs in curbing climate change.
3.2.5 HIV/AIDS
HIV/AIDS continues to be major challenge in people‟s lives, affecting productivity of labour as well as the cost of its
prevention and treatment. ICT will play an important role in implementation of HIV/AIDS Policy and programmes by
providing platforms for information collection, analysis, storage and dissemination. In addition various ICT media such
as radio, television, Internet, telephony and social media will be utilized for awareness creation. All these will be
undertaken in collaboration with Ministry of Health, Uganda AIDS Commission, Civil society and the Private Sector.
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4 Strategic Direction
4.0 Mandate
To provide strategic and technical leadership, overall coordination, support and advocacy on all matters of policy,
laws, regulations and strategy for the ICT Sector for sustainable, effective and efficient development, as well as
harnessing and utilization of ICT in all spheres of life to enable the country achieve its development goals.
4.1 Vision
A knowledge-based Uganda enabled by a vibrant ICT Sector.
4.2 Mission
To provide leadership and enabling environment for promotion of ICT as an industry and enabler for the
transformation of Uganda to a knowledge-based country.
4.3 Goal
The overall goal of the ICT-SIP is to increase access and usage of ICT in the country so as to transform the economy
and improve service delivery.
4.4 Strategic Themes and Action Areas
A collaborative exercise was conducted with stakeholders and the following Strategic Themes were identified as the
basic fundamental clusters of influence leading to the realisation of the Vision:
1. Foundational Support for ICT Development – includes all components that render foundational support to the
initiatives of the sector i.e. policy, legal, infrastructure, manpower resources and information security;
2. Enabling Environment to spur ICT growth and utilisation – includes components in which initiatives will inspire
trust and confidence in the use of ICTs and thereby bring about growth in ICT and its utilisation; and
3. ICT for Service Delivery – includes all interventions aimed at harnessing the potential of ICTs as an enabler of
growth and service delivery.
Each of the Strategic Themes mentioned above has been further conceptualised into Action Areas. In each of them,
strategic objectives to be realised through strategic interventions have been proposed. Table 3 brings out the different
Action Areas associated with the Strategic Themes discussed above.
Table 3: Strategic Themes and Action Areas
Strategic Themes Action Areas
Foundational Support for ICT
Development
A. ICT Governance
B. Human Capital Development and Planning
C. ICT Infrastructure
D. Information Security
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Strategic Themes Action Areas
Enabling Environment to spur ICT growth
and utilization
E. Research, Innovation and Development
F. ICT Health, Safety and Environment
G. ICT in other Sectors
ICT for Service Delivery H. Promoting e-Services and Local Content
I. e-Government
J. ICT Industry Promotion in Target Markets
FOUNDATIONAL SUPPORT FOR ICT DEVELOPMENT
A. ICT Governance
Policy, Legal and Regulatory Framework
A favourable policy, legal and regulatory framework ensures consistent support of the planned initiatives and ensures
responsiveness to the technological as well as business environment.
The proposed objectives, strategies and interventions are as below.
Objective 1: To ensure a conducive policy, legal and regulatory framework that is responsive to industry
demands.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Review the policy, legal and regulatory framework to align it with international norms and practices, while
taking into consideration national peculiarities.
Strategic Interventions:
1.1 Review National ICT Policies to address requirements in the priority areas of
research and development, ICT convergence, human capital development, and ICT
exports
1.2 Develop, regularly review and enforce regulations and standards
1.3 Strengthen the enforcement mechanism of laws, regulations and standards
1.4 Review Spectrum Management Framework to facilitate realisation of the broadband
goals
1.5 Develop and implement a policy and legal framework for multi-sectorial
infrastructure deployment and sharing
1.6 Finalise the development and implementation of the Data Protection and Privacy
Bill, and develop Information Security legal framework
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1.7 Finalize the development of the National Broadband Policy and Strategy as well as
its implementation framework
1.8 Review and implement the policy for the postal sector to encompass opportunities
offered by e-Government and e-Commerce
1.9 Develop and implement a cross-cutting M&E framework for the ICT Sector
1.10 Develop a Strategy for increasing access of ICT devices & services to Special
Interest Groups
1.11 Develop and implement an Open Source policy and strategy for Uganda.
Institutional Framework
The strategic role of ICT as a tool and enabler of other sectors‟ performance calls for an institutional arrangement and
coordination mechanism that ensures coherence in the development and implementation of policies, laws, programs
and projects in the sector. The proposed objectives, strategies and interventions are as below.
Objective 2: To strengthen the ICT institutional framework to drive the national ICT agenda.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Establish a multi-institutional collaborative framework to drive the national ICT agenda.
Strategic Interventions:
2.1 Review and align the existing institutional framework to drive the national ICT
agenda by clearly articulating and harmonising the roles of various institutions, and
ensuring synergies and collaboration
2.2 Build institutional capacities to ensure development, implementation and
enforcement of policies, laws and regulations
2.3 Strengthen the ICT Sector Working Group that is premised on collaboration among
stakeholders, so as to take advantage of vast knowledge, experience and other
resources from the various stakeholders in developing the sector
2.4 Strengthen platforms and forums for stakeholder engagement in the sector.
B. Human Capital Development and Planning
The ICT Sector being very dynamic requires skilled human capital that is abreast with global trends and technological
developments. Strategic and collaborative interventions between academia and industry are required to ensure that
the right numbers of human capital with the required competencies are timely and available. The proposed
objectives, strategies and interventions are as below.
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Objective 3: To develop and nurture a competitive domestic human resource base.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Develop critical mass of ICT skilled Ugandans and industry ready workforce.
Strategic Interventions:
3.1 Establish the current stock and quality of ICT competencies in the country
3.2 Institutionalize and build capacity of ICT cadres in Government
3.3 Implement the Master Plan to transform UICT into a Centre of Excellence
3.4 Establish a sustainable ICT training program for Citizens
3.5 Implement the certification and accreditation for ICT professionals, trainers / training
entities, products and services
3.6 Partner with Ministry of Education and training institutions to review, develop and
implement ICT training curriculum at all levels of the education system
3.7 Develop and implement a mechanism for joint planning and ICT internship between
academia and the industry
3.8 Develop and implement targeted capacity building for teachers to incorporate ICT in
pedagogy.
Objective 4: To create mass awareness about ICTs and their relevance in people’s day-to-day lives.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Build an ICT-aware society.
Strategic Interventions:
4.1 Collaborate with development partners including civil society to scale up and
implement community ICT awareness creation initiatives
4.2 Develop a coherent strategy on the use of social media for ICT awareness
4.3 Intensify the use of print and electronic media as a tool for mass sensitization and
awareness about ICTs
4.4 Coordinate the formation of ICT associations and professional bodies as a
mechanism to create ICT awareness.
Strategy 2: Enhance access to public information.
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Strategic Interventions:
4.5 Develop and implement a mechanism that will ensure mass sensitization and
awareness about ICT policies, programmes and projects
4.6 Collaborate with the Ministry of Information and National Guidance to publicize the
Access to Information Act in relation to online platforms
4.7 Provide technical support including standards for operationalization and update of the
Government Web Portal, websites and social media
4.8 Develop Open Data for Government.
C. ICT Infrastructure
The establishment of a robust and well-functioning ICT infrastructure is a prerequisite for the efficient delivery of
services. The proposed objectives, strategies and interventions are as below.
Objective5: To ensure efficiency in coordination, planning, investment, implementation and utilization of end-
to-end ICT infrastructure.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1:Ensure coordinated and collaborative planning as well as development of ICT infrastructure.
Strategic Interventions:
5.1 Establish and implement a mechanism for planning, development, deployment and
management of ICT infrastructure
5.2 Develop and implement National ICT Infrastructure Structural Plan
5.3 Establish a mechanism for collaborative monitoring and evaluation of ICT
infrastructure deployment in line with the Plan and developed standards
5.4 Embrace convergence of ICT technologies through common infrastructure
deployment and sharing
5.5 Develop and implement a National Postal and Courier Services Master Plan to
exploit opportunities in e-Government and e-Commerce
5.6 Participate in National Coordination Mechanism for synchronized planning and
delivery of Utilities infrastructure.
Strategy 2:Ensure availability and reliability of ubiquitous broadband network with interconnection to regional
networks.
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Strategic Interventions:
5.7 Monitor the implementation of ICT infrastructure in line with National Broadband
Strategy
5.8 Extend NBI to cover the NDPII priority areas and ensure interconnectivity with
regional backbone infrastructure
5.9 Implement innovative spectrum management practices to ensure optimal utilization
of the national resource
5.10 Promote the development and use of Internet Exchange Points
5.11 Develop a mechanism for national backbone connectivity to international sub-marine
cables.
Strategy 3: Ensure accessibility and affordability of ICT devices as well as services.
Strategic Interventions:
5.12 Implement last mile connectivity countrywide in partnership with the Private Sector
5.13 Promote production and use of low-cost locally assembled devices in collaboration
with the Private Sector
5.14 Implement interventions that will ensure affordability of ICT devices and services.
D. Information Security
In an increasingly knowledge-driven and networked world, activities that breach lawful online conduct lead to erosion
of trust and confidence. While it is important to combat these threats, measures must be taken to create awareness
of what are desirable and building capacities for the same. On the other hand, the measures must be supported by
an enforcement and compliance regime. The proposed objectives, strategies and interventions are as below.
Objective6: To develop a secure, reliable and resilient information security system with national capacity to
respond to cyber security threats.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Implement the National Information Security Strategy (NISS).
Strategic Interventions:
6.1 Implement the National Information Security Framework (NISF) including
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operationalization of the National Information Security Advisory Group
6.2 Establish the National CERT, and ensure development and integration of sectorial
CERTs.
Strategy 2: Ensure protection of consumers of ICT services.
Strategic Interventions:
6.3 Build capacity of key institutions across the board (legislature, judiciary, law
enforcement agencies etc)
6.4 Mount concerted ICT security awareness campaigns
6.5 Develop national authentication mechanisms like PKI
6.6 Implement website regulation and social media for Government
6.7 Establish and maintain partnership agreements with regional and international
players on information security with partner states.
ENABLING ENVIRONMENT TO SPUR ICT GROWTH AND UTILIZATION
E. Research, Innovation and Development
In the inherently dynamic and globalised ICT Sector, the marketplace is becoming increasingly competitive with more
players climbing onto the bandwagon and exploring ever newer ways of working to increase their productivity levels
in order to keep abreast with technology advancements, business needs and discovering virgin areas in which to
operate as a way to maintain their competitive advantage. Research is envisaged as a critical enabler for both of
these developments. The proposed objectives, strategies and interventions are as below.
Objective7: To promote Research, Innovation and Development of ICT and Relevant ICT enabled services.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Create an enabling environment to support Research, Innovation and Development.
Strategic Interventions:
7.1 Develop an ICT Research, Innovation and Development Strategy for Uganda
including assistance to entities in obtaining patents
7.2 Establish a sector-wide coordination mechanism for ICT research, innovation and
development
7.3 Establish an ICT Research, Innovation and Development Fund
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7.4 Establish ICT laboratories in institutions of higher learning
7.5 Develop support programmes to facilitate development of ICT incubation facilities
and activities
7.6 Establish ICT Parks and special economic zone
7.7 Develop and implement a programme to attract leading companies in the industry
and development partners to establish ICT research, innovation and development
facilities.
Strategy 2: Enhance participation of academia in Research, Innovation and Development for ICT based solutions to
local and regional needs.
Strategic Interventions:
7.8 Develop a framework for collaboration between research institutions, academia and
industry to generate the relevant and applicable solutions.
F. ICT Health, Safety and Environment
The production, operation and use of ICTs necessitate interventions to ensure the well-being of the populace and
integrity of mother earth. ICTs have also been identified as a critical enabler in improving the environmental
sustainability of other sectors. The proposed objectives, strategies and interventions are as below.
Objective8: To increase the diffusion of Green ICTs in the ICT Sector as well as other sectors.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Promote the use of Green ICTs.
Strategic Interventions:
8.1 Create awareness about Green ICTs
8.2 Promote the use of ICT-enabled solutions for climate change mitigation and
adaptation
8.3 Implement efficient management and disposal mechanisms of e-waste in line with e-
waste policy
8.4 Establish and implement mechanisms for stakeholder collaboration and involvement
in ICT for environmental sustainability.
Objective 9: To safeguard the well-being of ICT consumers and the public.
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Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Promote the development of and conformity to health and safety standards related to the deployment and
use of ICTs.
Strategic Interventions:
9.1 Localize / adopt relevant international standards and guidelines for human safety with
respect to ICT products
9.2 Champion the development of requisite ICT standards
9.3 Review the national conformity regime and enhance the associated processes and
facilities.
Strategy 2: Empower consumers to make informed decisions.
Strategic Interventions:
9.4 Establish mechanisms to increase awareness of consumers and their ease in
establishing conformity of ICTs products.
G. Promoting and Coordinating ICT in other Sectors
ICT has the power to make public services more efficient, grow businesses, strengthen and expand social networks.
It can also act as a very useful enabler for non-ICT Sectors. The proposed objectives, strategies and interventions
are as below.
Objective10: To increase efficiency and productivity of non-ICT Sectors.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Promote the application and usage of ICT in other sectors.
Strategic Interventions:
10.1 Collaborate with the respective MDAs in other sectors on major ICT projects (e.g.
Integrated Justice Information Management System, Land Information System,
Integrated Personnel and Payroll System, e-Parliament including e-Cabinet, e-Voting,
e-Tax, e-Immigration, etc)
10.2 Provide Support for other sectors in integrating ICTs within their respective core
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activities (such as exploitation of oil fields, eLearning, health research, teleworking,
agricultural information dissemination, and scientific knowledge sharing).
ICT FOR SERVICE DELIVERY
H. Promoting e-Services and Local Content
e-Services
The impact of ICTs ranges from how operations are performed in our daily lives, to the way Small and Medium
Enterprises (SMEs) function, to how governments and large multi-national corporations provide services to citizens.
The use of ICT in business is considered key not only to business administration but also its growth. The proposed
objectives, strategies and interventions are as below.
Objective11: To promote the development of ICT enabled services among citizens.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Develop and promote the use of e-Services.
Strategic Interventions:
11.1 Encourage the use of ICT tools for trade, service delivery and exchange of
information
11.2 Promote the development and use of ICT value-added services
11.3 Incentivize the adoption of ICT in SMEs.
Local Content
Local Content is an expression and communication of a community‟s locally generated, owned and adapted
knowledge and experience that is relevant to the community‟s situation. The proportion of local content in ICT is low
in Uganda and its proliferation is considered by many as a major pull-factor in lifting the currently lagging ICT
adoption among communities in Uganda. The proposed objectives, strategies and interventions are as below.
Objective 12: To develop a framework for facilitating the development and access to a wide range of relevant
content for the various communication mediums.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Enhance capacity for local content development and usage in the various ICT services.
Strategic Interventions:
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12.1 Develop and implement a strategy for promoting the development and use of local
content for ICT services
12.2 Develop and implement policies as well as guidelines for local quotas in the
employment and adoption of local content in ICT services.
Strategy 2: Promote use of locally developed solutions and applications.
Strategic Interventions:
12.3 Develop and implement a strategy for promotion and use of local ICT products by
Government and Private Sector through a comprehensive incentive scheme for
entities adopting and using locally developed ICT solutions, products and
applications
12.4 Promote accessibility to archived digital information and multimedia content in digital
repositories
12.5 Collect, package and preserve in digital form all information regarding cultural
heritage of Uganda.
I. e-Government
e-Government is considered as the application of ICTs to and in Government functions and procedures with the
purpose of increasing efficiency, transparency, and citizen participation. The proposed objectives, strategies and
interventions are as below.
Objective 13: To ensure effective and efficient e-Government services.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Enhance integration and automation of e-Government services.
Strategic Interventions:
13.1 Ensure automation and integration of priority sectors and services i.e. National ID, e-
Procurement, Single Window for Government, e-Agriculture, e-Tourism, e-Education,
e-Energy, e-Health, and e-Justice
13.2 Implement an electronic document management and workflow system for
Government
13.3 Execute digital archiving and digitalization of Government records
13.4 Establish a national data centre, disaster recovery centre, secure Government cloud
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(UG-Cloud) and national databank
13.5 Monitor the implementation of the e-Government enterprise architecture and
interoperability framework
13.6 Strengthen the institutional framework for implementing e-Government
13.7 Support the implementation of the National Financial Information System
13.8 Establish One Stop Shop Centres for e-Government service delivery through the
postal network.
Strategy 2: Enhance development and uptake of e-Government services.
Strategic Interventions:
13.9 Establish regional information access centres
13.10 Operationalize the IT Project Management Methodology
13.11 Implement the Government Citizen Interaction Centre (GCIC)
13.12 Promote utilization of Open Source software and mobile apps
13.13 Develop and implement a change management strategy for adoption of e-
Government services
13.14 Build capacity for e-Government adoption.
J. ICT Industry Promotion in Target Markets
As a country, the need to market our ICT goods and services both locally and globally represents a major area of
interest in revenue terms. It also has the potential of being a major engine of growth for the ICT Sector in Uganda.
The proposed objectives, strategies and interventions are as below.
Objective 14: To promote Uganda as an ICT Hub.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Work with other countries of the region on a mutually beneficial basis for all-round development of the ICT
Sector.
Strategic Interventions:
14.1 Undertake joint interventions with neighbouring countries to explore areas of
competitive strengths and interest
14.2 Support the establishment of a secure, competitive and sustainable internet
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bandwidth market in Uganda.
Objective 15: To promote Ugandan ICT goods and services internationally.
Under the above objective, the following strategies and accompanying strategic interventions are proposed:
Strategy 1: Position Uganda competitively in the Global ICT market.
Strategic Interventions:
15.1 Develop and implement a strategy to promote Uganda as an attractive ICT-enabled
services centre of the world
15.2 Undertake market intelligence to identify target markets and services
15.3 Incentivize and reward companies that invest in promoting Uganda‟s ICT goods and
services abroad
15.4 Empower Ugandan Missions abroad to promote the country
15.5 Prioritize participation in international ICT initiatives
15.6 Ensure ratification of signed ICT protocols.
Delivery of the Strategy: Strategic Interventions by Action Area
In order for the agreed goals to be achieved, strategic interventions have been identified and aligned to the strategic
objectives. From these, action areas or programs have been developed as the vehicles for delivery of the strategy.
Appendix E highlights this relationship.
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5 Implementation Mechanism
For a smooth implementation of the ICT-SIP, the following critical factors will be put in place:
Political support and strong leadership at all levels;
Clear delineation of implementation roles, responsibilities and accountability structures;
Adequate human resource capacity with appropriate ICT skills across all institutions in both the Public and the
Private Sector;
Intra and inter-sectorial collaboration to ensure synergies and effective coordination;
Adequate financial resources to implement the identified initiatives; and
Proper monitoring and evaluation mechanisms to facilitate regular stock-taking of the progress achieved during
implementation.
5.0 Institutional Framework
The primary responsibility for ICT-SIP implementation rests on the MoICT and its agencies. The ministry will ensure
coordination and harmonisation of the implementation process, monitoring, inspection and compliance audit of
programmes and projects as well as evaluation of the overall effect of the plan. Actual implementation of the priority
programmes and projects will be the responsibility of relevant agencies of the ministry such as NITA-U, UCC, Uganda
Post Limited (UPL) and Uganda Institute for Information and Communications Technology (UICT). The specific roles
and responsibilities of the MoICT and its agencies in implementation of ICT-SIP are elaborated in Appendix B. These
have been assigned based on the institutional mandates and functions. In practice, implementation of the strategic
interventions will in most cases cut across more than one institution.
In order to exploit synergies and leverage on the cross-cutting nature of ICT, the ministry and its agencies
undertakes to implement the ICT-SIP following a multi-sectorial approach that harnesses experiences and
competences of all key stakeholders in the Public and Private Sector as well as Development Partners (Donors) and
Civil Society. The key actors in each of the above categories are broadly specified below:
The Public Sector: actors include MDAs and LGs that execute ICT-enabled projects (henceforth referred to as the
„Non-ICT sector actors‟). This category will be frontline service delivery agencies for ICT-SIP programmes and
projects, and therefore major implementation partners to the MoICT and its agencies.
In this regard, the Ministry of Information and Communications Technology in collaboration with the Ministry of Public
Service will finalize and implement the strategy to institutionalize the ICT functions in MDAs and LGs. This will entail
re-organising the current staffing structures in these organisations to cater for ICT professionals, under the overall
guidance and coordination of the MoICT. MDAs and LGs will be equipped with the necessary skills, tools and
equipment.
The Private Sector: actors include ICT service providers in telecommunication, broadcasting, postal and internet
services as well as professional and consumer associations such as the Information Communication Technology
Association of Uganda (ICTAU). Others include academia (private institutions) and special ICT interest groups such
as the Presidential Investors Round Table (PIRT) – ICT committee. The Private Sector actors will be key
implementing agencies for the projects to be implemented under the Private Public Partnership arrangement.
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Public Sector (MDAs & LGs)
Private Sector & Academia
Civil Society & Media
Development Partners
ICT SWG
MoICT &
Agencies
Development Partners: this group entails for partners that provide finances and technical support to the sector. It
caters for both multilateral and bilateral donors supporting programmes and projects in ICT Sector. The Development
Partners will be primarily responsible for financing of the priority ICT programmes and projects, as well as providing
technical support towards and building capacity for effective implementation of the ICT-SIP.
The Civil Society: entails all individuals and institutions that are primarily involved in creating demand for the ICT
products and services to be delivered by the ICT-SIP. This category include ICT advocacy and lobby groups at
different levels including Parliament (Parliamentary Sessional Committee on ICT), the press (media) as well as NGOs
promoting use of ICT in public service delivery.
To be able to bring the above actors together and ensure their interaction and proper coordination, the ICT sector
working group (SWG) will be re-constituted and strengthened. The Sector Working Group shall be main platform for
joint planning and review of ICT-SIP implementation. It will draw representation from the Private Sector, MDAs,
Development Partners, Academia and Civil Society Organisations (CSOs). The implementation framework described
above, is being illustrated in the figure below:
Figure 4: Institutional Framework for implementing the ICT-SIP
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Composition of the Sector Working Group
The SWG will be chaired by the Permanent Secretary MoICT and the member will be the Directors in MoICT, Chief
Executives of the agencies in MoICT, Permanent Secretaries / Directors of selected sector implementing ICT-enabled
projects and representatives of Development Partners, Private Sector, Civil Society and the Academia. The
committee will meet on a quarterly basis to plan and provide guidance to the sector as well as review progress on
implementation of progammes and projects. The TMT of the sector will play the over-sight role to the SWG.
Roles and Activities of the Sector Working Group
The terms of reference for the ICT Sector Working Group (SWG) will be refined at the point of operationalization.
However, in general the SWG will be responsible for:
i. Coordination and harmonization of the ICT-SIP implementation to ensure that it is in line with the NDP goals
and objectives;
ii. Ensure ICT-SIP investment programmes are aligned with sector priorities;
iii. Pursue solutions to structural, institutional and other constraints for effective ICT-SIP implementation at
central and local levels;
iv. Review mechanisms for enhancing stakeholder participation in implementing the ICT-SIP;
v. Review the ICT Budget Framework Paper (BFP) as a basis on which the annual budget for the sector is
compiled;
vi. Provide the main forum for the sector-wide approach to planning and budgeting for the ICT-SIP;
vii. Identify on the basis for sector expenditure and investment plans and the BFP, policy issues for consideration
and action by the TMT;
viii. Provide information for the Joint GoU Reviews;
ix. Monitor budget implementation vis-a-vis the aims and objectives set out in the BFP.
In addition to the above, ICT-SIP will also take into consideration the existing Government of Uganda Policy
implementation framework as elaborated below:
Cabinet level – there is a Policy Coordination Committee (PCC) which is a sub-committee of Cabinet chaired by the
Prime Minister and it is responsible for implementation as well as coordination of Government programs. The
committee meets quarterly to review progress on implementation of programs across Government and also review
new as well as obsolete policies and plans to ensure that they are consistent with the Government direction and
mechanisms;
Parliament level – there are several committees (standing and sessional) responsible for the implementation
aspects of various Government programs including ICT. Examples include the Committee on Finance and Budget,
the Committee on National Economy and the Sessional Committee on ICT;
Policy Steering Committee level – there is the Implementation Coordination Steering Committee (ICSC) which is
chaired by the Head of Public Service and Secretary to the Cabinet and is comprised of Permanent Secretaries. It
meets once in 2 months and is responsible for ensuring effective implementation of decisions made by the Cabinet
and PCC; and
Technical Level – there is the Technical Implementation Committee (TICC) composed of Directors and
Commissioners from all MDAs as well as representation from NGOs, the Private Sector and Development Partners. It
is chaired by the Permanent Secretary, Office of the Prime Minister. It is responsible for coordination of
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implementation of actions that come from the ICSC, conducting relevant analyses on key constraints and monitoring
the performance of Government.
5.1 Monitoring and Evaluation Framework
The overall purpose of the Monitoring and Evaluation (M&E) framework for the ICT-SIP is to improve accuracy,
frequency and timeliness of reporting on achievements of ICT Sector (based on core ICT indicators), to meet the
national and international reporting needs. The framework will assist to build consensus on high level indicators and
targets, and standardize the reporting mechanisms and processes.
The M&E framework has been designed to rhyme with the established performance assessment, reporting and
accountability frameworks of Government such as the budget performance monitoring by Ministry of Finance
Planning and Economic Development (MoFPED), Government Annual Performance Review (GAPR) by Office of the
Prime Minister, and NDP evaluation processes. The framework has also been designed in such a way that it feeds
into international ICT reporting platforms such as global ICT development index by ITU, global networking index, e-
Government development and ICT price basket (affordability index).
The M&E framework is illustrated in Figure 5 below and outlines the monitoring and evaluation of the ICT-SIP based
on 3 levels of impact, outcomes and process implementation levels.
Impact Level: this constitutes a set of indicators and targets that will measure the overall achievement of the ICT-SIP
in relation to growth and transformation of the ICT Sector as well as its contribution to the economy. In other words
the translation of the vision aspirations and overall goal of the ICT-SIP into tangible changes to the lives of the target
population.
Outcome Level: indicators are derived from the strategic themes of the ICT-SIP and these assist to measure the
extent of attainment of SIP objectives.
Process Implementation Level: this will entail all key performance indicators and targets measuring implementation
of the ICT-SIP in the process in which inputs will translate into activities and activities into outputs.
Based on the above monitoring and evaluation levels, 4 major M&E activities will be carried out periodically. These
are impact assessment, end of period evaluation, mid-term review and periodic performance assessments and
review (Quarterly and Annual).
Impact assessment and terminal evaluation will be carried out by an independent evaluator towards the end of
the ICT-SIP implementation to assess its contribution to the economy and inform future ICT strategic planning
processes;
Midterm review will be done half way into the implementation of the ICT-SIP to establish whether the
implementation is on schedule and assist in correcting deviations (if any) and bring the implementation back on
course; and
Process / implementation Monitoring will entail production of quarterly performance monitoring reports and
undergoing comprehensive ICT Sector annual reviews. With a strengthened ICT Sector Working Group (SWG),
annual reviews will form an important aspect of this M&E framework. During the reviews the sector will take
stock of the achievements in the outgoing year and set investment priorities for the new planning period. Annual
reviews will also be avenues for allocating budgeting resources within the sector.
The types of reporting expected from this framework will include but not be limited to:
(i) Impact assessment report;
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(ii) End of period evaluation report;
(iii) Mid-term evaluation report;
(iv) Quarterly performance; and
(v) Annual review reports.
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ecte
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Hig
h L
eve
l M&
E F
ram
ew
ork
Fig
ure
5: H
igh
Le
ve
l M&
E F
ram
ew
ork
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Operationalization of M&E Framework
Different sets of indicators and targets have been developed to help measure performance of the ICT-SIP at different
target levels. The first set of indicators also termed as high-level indicators aim at measuring achievement of the ICT-
SIP Vision and overall goal as well as improvement of Uganda‟s performance in global ICT indices such as ICT
development, e-Government development, Network Readiness and ICT Price basket index. In essence, these are
macro level indicators and targets for the ICT-SIP. The targets have been set based on the baseline and projected
emerging trends and signals in ICT sector as presented below.
Table 4: ICT-SIP Targets &Outcome Indicators
Outcome Indicators Current state
(2014/15)
Targeted
(2019/2020)
1. ICT Infrastructure access and utilization
Proportion of households with a mobile telephone 57.9 90
Proportion of households with a computer 2.0 5.0
Proportion of households with a TV 11.6% 18%
Proportion of households with a radio 58% 70%
Proportion of businesses using the Internet 4% 10%
2. ICT contribution to the economy
Annual Average ICT GDP Growth 19.8% 20%
Share of ICT to total employment (direct) 1.3million 3million
3. e-Readiness
Proportion of persons employed in central government organizations
routinely using computers
51% 90%
Proportion of persons employed in central government organizations
routinely using the Internet
38% 80%
Proportion of central government organizations with a Local Area
Network (LAN)
76% 95%
Proportion of central government organizations with a web presence 96% 100%
Proportion of Local governments (Districts and Municipalities) with a
web presence
50% 80%
Proportion of central government organizations with Internet access,
by type of access (Fibre Cable)
51% 95%
4. e-Services and e-Government development
e-Government development index
i. Index/score
ii. Position/ ranking
0.2593
156
0.5142
100
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Outcome Indicators Current state
(2014/15)
Targeted
(2019/2020)
e-Participation index
iii. Index / score
Position / ranking
0.137
152
0.297
100
Network readiness index
i. Index / score
ii. Position / ranking
3.25
115
3.65
90
ICT affordability
i. ICT price basket
ii. Percentage change in ICT price basket
iii. ICT price basket ranking
30.2
135
10.1
(66.6%)
100
5. Broadband
Ovum‟s broadband development index 227 350
Broadband per household (urban) 512 kbps 30 mbps
Broadband per household (rural) 512 kbps 5 mbps
Source: e-Government development index 2014, Network readiness index 2014, ITU‟s ICT Price Basket 2014, and
Ovum‟s broadband development index
5.2 Communication Strategy
This Communication Strategy articulates how the ICT Sector will interact with the stakeholders in the execution of the
ICT-SIP. It will promote effective communication of the initiatives in a strategic and effective way that engages the
targeted stakeholders.
The strategy sets the communication objectives, identifies the critical target audiences for communication and the
channels through which the messages will be relayed. It further justifies why specific channels should be used for the
target audiences in order to arouse the desired objective.
The strategy therefore sets a roadmap that will guide MoICT, NITA-U, UCC and related stakeholders in
communicating and enhancing public awareness that will eventually result into adoption of ICTs in Uganda.
Communication Objectives
The objectives of this strategy and the key results area for each of the objectives are as below:
Objective 1: Increase awareness of the existing and planned ICT policies, programmes and projects amongst the
general public, internal and external stakeholders.
Key Activity Areas
Internal stakeholders
(i) Launch the ICT SIP internally;
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(ii) Constitute a strong sector working group that will meet on a regular basis to review performance and give
necessary guidance;
(iii) Conduct sector annual meetings to review performance and re-strategize;
(iv) Undertake sector retreats to create cohesion amongst the institutions; and
(v) Develop and disseminate joint internal quarterly e-newsletters/ annual reports.
External stakeholders
(i) Develop and implement a comprehensive framework to communicate the projects to the local governments
and district officers;
(ii) Introduce permanent communication channels where information flow can be sustained.( e.g. e-mail);
(iii) Develop a framework to leverage on the existing ICT programmes;
(iv) Develop and implement a social media strategy to keep the stakeholders aware of what is going on;
(v) Develop and publish quarterly e-newsletters;
(vi) Develop promotional give-aways that can be distributed at events;
(vii) Exploit all media channels to promote ICT awareness; and
(viii) Utilise the quotas secured from the media houses to inform the public about on-going initiatives and benefits of
ICTs.
Objective 2: Promote usage and adoption of ICTs amongst the publics.
Key Activity Areas
(i) Increase and maintain stakeholder participation forums such as ICT Awards, launches etc;
(ii) Participate in trade fair exhibitions in collaboration with other MDAs such as UIA, Ministry of Tourism and
Ministry of Internal Affairs among others;
(iii) Effectively communicate the available incentives for ICT research and innovation; and
(iv) Develop and implement a comprehensive launch plan (including media for publicity).
Objective 3: Encourage development partners and potential investors to invest in Uganda‟s ICT industry.
Key Activity Areas
(i) Active participation in international and regional ICT conferences and initiatives across the different thematic
areas (innovation, e-learning, content, Infrastructure etc);
(ii) Design a strategy to train and equip Uganda‟s foreign missions abroad as champions for ICT investment in
Uganda; and
(iii) Utilize social media and other communication platforms to keep the stakeholders informed of what is going on.
In order to achieve the above objectives, the targeted audiences together with the relevant communication channels
to reach the audiences were identified.
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Communication Audience
To yield the desired results, the stakeholders have been grouped into broad homogeneous segments based on their
interest. This approach makes it easy to tailor specific communication messages and use the efficient channel to
deliver it.
(i) Internal Audience – The internal audience is directly involved in the development and implementation of the
ICT-SIP. The stakeholders include; Ministry of ICT (MoICT), National Information Technology Authority (NITA),
Uganda Communications Commission (UCC), Uganda Post Limited, Uganda Information and Communications
Technology Institute (UICTI) and the ICT-Sector working Group(SWG);
(ii) External Audience – The external audience is mostly composed of several key stakeholders that the internal
stakeholders will work with to realise the overall vision of the SIP. Strong working relationships and
collaborations between the internal and external stakeholders are required if the “ConnectedUgand@2020” tag
line is to be achieved.
These audiences include:
(i) Ministries Departments and Agencies (MDAs) – such as Ministry of Finance Planning and Economic
Development( MoFPED), Ministry of Internal Affairs (MIA), Ministry of Foreign affairs (MoFA), Uganda
Investment Authority(UIA), Export Promotions Boards (EPB), Ministry of Education and Sports (MoES), and
Ministry of Energy and Mineral Development (MEMD);
(ii) Parliament – this is a key partner with the ICT sector. Communication to this audience will among other things
focus on the benefits of ICT in promoting good governance. The Parliamentary committee on ICT on the other
hand will be targeted with updated on performance in regard to operationalizing the ICT-SIP; and
(iii) Local Government and Urban Authorities nationwide – they are the key drivers in the implementation of
government programmes. Effective communication and constant engagements of this target audience with
regard to ICT initiatives will improve the adoption of ICTs country wide.
Other key external stakeholders include the Academia and Research institutions, Presidential Investors Round Table
(PIRT), Civil Society Organisations and Development Partners such as the World Bank, and UNIDO among others.
5.3 Implementation Risks
During the process of implementing this ICT-SIP, the following risks are likely to be encountered:
Lack of consistent political and executive support;
Non availability of funds;
Delay in implementation could arise due to a number of reasons for example non-availability of stakeholders,
slow approvals, prolonged formulation of requisite institutional structures, among others;
Inadequate collaboration among stakeholders leading to delayed inputs; and
Leadership changes that can interrupt continuity and hence progress of activities in the plan.
The impact and mitigation measures for the risks above can be found in Appendix D.
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5.4 Critical Success Factors
The following are identified as some of the key Critical Success Factors that would influence the implementation of
this strategy:
1. Collaborative Partnerships particularly between different agencies of Government and members from the ICT
industry
Being a national level strategic plan, it covers the whole ICT Sector. Should the involvement be less than
envisaged the benefits emanating out of this exercise will be less than expected. This may even set an
unwelcome precedent. It is necessary, therefore, to have the involvement of all concerned stakeholders in this
exercise in a win-win spirit.
2. Continued Budgetary Support
Since this plan spans across five years it is important that there be sustained commitment and budgetary support
required for the Action Plan all through its course. In fact, there must not only be continued political and
executive commitment which is a pre-requisite for a successful implementation of this plan, but also a
commensurate participation and ownership from members of the ICT industry and academia.
3. Institution Alignment
Clear roles and responsibilities and defined reporting mechanisms to ensure easy implementation and
accountability of results.
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6 Investment Plan
ICT has a high potential for increasing its contribution to the National GDP, creating employment, contribution to
revenue collection and as an enabler of other sectors. The World Bank research 2009 indicated that a 10% point rise
in broadband penetration adds 1.38% point rise in economic growth for low and middle income countries.
This section highlights the critical investments that the sector intends to take to ensure realization of the Plan‟s goals
and objectives. It further takes cognizance of existing projects/finances to ensure sustainability of gains so far
achieved. The detailed estimates are provided in Appendix B.
Objectives of the Investment Plan
The overall objective of the Investment Plan is to identify and mobilize the required resources for implementation of
the ICT-SIP in line with the implementation plan.
The specific objectives of the Investment Plan include:
Mobilize funds for the implementation of initiatives under the ICT-SIP;
Encourage multi-sectorial and multi-stakeholder participation in the implementation of strategies under the ICT-
SIP;
Provide a roadmap for public sector investments in the ICT-SIP;
Ensure accountability for investments made under the ICT-SIP; and
Explore possible sources of investment for initiatives under the ICT-SIP.
Investment will be guided by the following principles:
Equity: This is to ensure all services provided avoid exclusion and social disparities. Investments are defined to
ensure access to services is equitable, irrespective of persons with disability, gender, age, geographical location
and income level;
People-centred: To ensure that ICT, and ICT interventions are organized around people's legitimate needs and
expectations. Interventions prioritizing community involvement and participation should be prioritized;
Participation: Interventions involving different actors should also be prioritized, as they allow more scope for
financing, and attainment;
Multi-sectorial approach: This is based on the recognition that ICT cannot be improved by interventions
relating to ICT services alone, with a focus of „ICT in all sectors‟ required. Interventions implemented by ICT
related sectors are also prioritized, as their attainment does not only require significant ICT investments, but can
also lead to high ICT outcomes;
Efficiency: To maximize the use of existing resources. Interventions that show high levels of cost efficiency are
prioritized, as the potential benefits from these are high; and
Social accountability: To improve on the public perception of ICT services, interventions that involve
performance reporting, public awareness, transparency and public participations in decision making on ICT
related matters are prioritized.
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6.0 Current Investment Framework
Funding constitutes one of the key resources required for the development of the sector. Major financial investments
are necessary to create the country‟s capacity with regard to ICT human resource capital, infrastructure, and delivery
of services (including e-Government), information security and development of local content among others.
The major sources of funding to the sector have been Government, Development Partners and the Private Sector.
The Public Sector funding for the development budget for ICT has been at an average of UGX 70 billion annually
both from the treasury and non-tax revenues collected by agencies.
ICT has been identified as one of the key priority sectors to spur socio-economic development of the country as
stated in the NDP and Vision 2040. Despite this pronouncement, the funding from Government has been on average
UGX 17 billion annually, representing only 0.1% of the national budget. This has been greatly inadequate public
investment. Inevitably, critical programs and projects have been delayed or not implemented hence the slow
development of the sector and consequently a very low ICT development index for the country.
The funding by Development Partners has equally been low. Notable among them is funding from the People‟s
Republic of China amounting to USD 106 million for the implementation of the National Backbone Infrastructure and
E-Government (NBI/EGI) project and the World Bank funding for the Rural Communications Development Fund
(RCDF).
The biggest portion of funding in the sector has been the Private Sector. Quite a number of multi-lateral and local
companies have invested in the sector especially in the telecommunications and broadcasting industry. This has
been in form of putting up the required ICT infrastructure (such as optic fibre, base stations and towers, transmission
sites, radio and TV stations). In addition, these companies have been contributing a levy of 2% of their gross annual
revenue to the RCDF managed by UCC. The said fund has played a big role in enhancing universal access to and
usage of ICT countrywide.
Table 5: ICT Sector Resource Allocation
Item FY
2009/10
(UGX BN)
FY
2010/11
(UGX BN)
FY
2011/12
(UGX BN)
FY
2012/13
(UGX BN)
FY
2013/14
(UGX BN)
FY
2014/15
(UGX BN)
MoICT (GoU MTEF) 9.53 13.36 16.76 15.63 4.96 6.18
MoICT (Devt) 7.26 10.30 11.89 7.25 2.49 0.97
NITA-U (GoU MTEF)* - - - - 10.47 10.80
NITA-U (Devt)* - - - - 1.83 1.83
Total Devt (MoICT & NITA-
U)
7.26 10.30 11.89 7.25 4.32 2.80
NITA-U (NTR) - - - - - 10.40
UCC (Devt) 11.48 19.26 13.32 42.69 29.10 63.89
TOTAL (Devt + NTR) 18.74 29.55 25.21 49.94 33.42 77.09
Source: Approved Budgets for the respective institutions
Note:
(i) The above figures are derived from the Approved Budgets for the respective institutions; and
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(ii) Prior to FY 2013/14, the budget for NITA-U was under the MoICT.
6.1 Priority Areas for Investment
The Priority areas identified in the investment plan include those areas that are directly linked to the growth and
development of the ICT Sector, those that are cross cutting in nature (appeal to different sectors) and those whose
benefits extend beyond the ICT Sector. Prioritization for investment has not been restricted to the thematic areas due
to the need to embark on all the action areas almost simultaneously and consolidate the gains made under current
and previous investments.
All initiatives identified have been costed and the resource requirement for executing this ICT-SIP has been
estimated at UGX 1,122.67 billion over the next 5 years. This amount translates into UGX 224.53 billion on average
annually.
Table 6: Resource Requirements for Implementing the ICT-SIP
Strategic Themes Action Areas Estimated Cost
(UGX BN)
Foundational Support
for ICT Development
A. ICT Governance 60.58
B. Manpower Development and Planning 93.05
C. ICT Infrastructure 202.555
D. Information Security 58.58
Sub-total 414.765
Enabling Environment
to spur ICT growth and
utilization
E. Research, Innovation and
Development
118.1
F. ICT Health, Safety and Environment 10.54
G. ICT in other Sectors 22.27
Sub-total 150.91
ICT for Service Delivery H. Promoting e-Services and Local
Content
19.325
I. e-Government 333.3
J. ICT Industry Awareness and
Promotion in Target Markets
204.37
Sub-total 556.995
Total 1,122.67
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0.000
100.000
200.000
300.000
400.000
500.000
600.000
Foundational Support for ICTDevelopment
Enabling Environment to spur ICTgrowth abd utilization
ICT for Service Delivery
Esti
mate
d C
os
t (U
GX
'0
00,0
00,0
00)
Strategic Theme
The graph below illustrates the costs for each of the three (3) strategic themes:
Figure 6: Theme-wise split of the ICT-SIP budgetary requirements
Please refer to Appendix B for a detailed costing.
6.2 Funding Options
In order for the ICT-SIP to realize its vision, mission, objectives and targets, it will require appropriate and adequate
resources. To this end, the financing of the ICT Sector will be within the broad financing structure and strategy for the
Vision 2040 and NDP II, in addition to other innovative investment options. To raise the required funds, it will entail
various sources and financing models. These include among others:
1. Government financing through budgetary provision including Non Tax Revenues (NTRs);
2. Public Private Partnerships (PPPs);
3. Foreign Direct Investment (FDI); and
4. Support from Development Partners.
The main driver for the financing strategy for the ICT Sector will be the National Treasury. By Government
spearheading the financing strategy for ICT-SIP, it will be a demonstration of the pivotal role of ICT in the socio-
economic transformation of the country. The Government of Uganda is expected to spear head investments in areas
that are public in nature as well as those for improving the delivery of government services. The table below provides
some highlights:
The Private Sector has been an engine of growth for the country‟s economy in general and the ICT Sector in
particular. Accordingly, PPPs will continue to play a key role in implementation of the SIP. The key areas of focus will
be in those areas under the ICT-SIP where public private collaboration can result in great benefits.
The Private Sector will also be a major source of Investment. This will be facilitated by an enabling environment
created by appropriate policies, laws and taxation regimes. The Private sector will also bring in the much needed
technical and technological expertise for the development of the sector.
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The support from the Development Partners will be critical for the successful implementation of ICT-SIP. Investment
will particularly be in form of direct budget support as well as technical and financial support to specific programmes
and projects. In addition, the implementation of ICT-SIP will leverage on the vast experience of Development
Partners in implementation of regional and international programmes and projects.
Table 7: Funding for ICT-SIP 2015/16 – 2019/20
Item FY
2015/16
(UGX BN)
FY
2016/17
(UGX BN)
FY
2017/18
(UGX BN)
FY
2018/19
(UGX BN)
FY
2019/20
(UGX BN)
FUNDING REQUIREMENT (ANNUALLY) 194.86 283.63 252.83 199.48 191.88
FUNDS AVAILABLE
GoU (MTEF Projections) 17.01 18.26 19.56 21.52 23.67
Devt Partners 0 0 0 0 0
NTR (Projections) 39.21 41.12 43.17 45.33 47.60
Total funds available 56.22 59.38 62.73 66.85 71.27
FUNDING GAP 138.64 224.25 190.09 132.63 120.61
PROPOSED FINANCING OF THE FUNDING GAP
Increased GoU MTEF allocation 80.23 165.84 131.68 74.21 62.20
Devt Partners(Loans / Grants) 15.14 15.14 15.14 15.14 15.13
Public Private Partnerships 43.27 43.27 43.27 43.28 43.28
Note:
(i) GoU (MTEF Projections) are based on Ministry of Finance MTEF projections(2015/16- 2017/18). An increment of
10% p.a has been factored in for the proceeding years; and
(ii) NTR projections are based on the expected collections from Commercialisation of NBI (NITA-U) and collections
from the 1% levy (UCC).
ConnectedUgand@2020
73
7 Conclusion
The ICT-SIP provides a coherent set of strategies, interventions, actions and attendant resource
requirements to enable ICT play a pivotal role in the country‟s socio-economic transformation and
development as envisaged in the NDP II and Vision 2040. It also spells out the outcome and output level
targets that will be achieved over the next five years. To realize tangible success, it‟s imperative that all
stakeholders in both public and private sectors, be mobilized to actively participate in the implementation
including funding, execution of activities, monitoring and evaluation. This will enable the country achieve the
overall desired goal of a ConnectedUganda@2020.
Co
nn
ecte
dU
ga
nd
@2020
74
8
Actio
n P
lan
Th
e A
ctio
n P
lan w
ill se
rve
as th
e ro
ad
map
for h
arm
oniz
atio
n a
s w
ell a
s a
lignm
ent o
f the
va
riou
s in
stitu
tion
al s
trate
gic
pla
ns w
ith th
e IC
T S
IP.
Ta
ble
8: A
ctio
n P
lan
for Im
ple
me
nta
tion
Ac
tion
Are
as
an
d S
trate
gic
Inte
rve
ntio
ns
Ye
ar 1
Y
ea
r 2
Ye
ar 3
Y
ea
r 4
Ye
ar 5
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
A.
ICT
Go
ve
rna
nc
e
1.1
. R
evie
w N
atio
na
l ICT
Po
licie
s to
ad
dre
ss
req
uire
men
ts in
the
prio
rity a
rea
s o
f re
se
arc
h a
nd
de
ve
lop
men
t, ICT
co
nve
rgen
ce
, hum
an c
ap
ital
de
ve
lopm
ent, o
pe
n s
ou
rce
and
ICT
e
xp
orts
1.2
. D
eve
lop
, reg
ula
rly re
vie
w a
nd
en
forc
e
reg
ula
tion
s a
nd
sta
nd
ard
s
1.3
. S
tren
gth
en
the
en
forc
em
en
t me
ch
an
ism
o
f law
s, re
gu
latio
ns a
nd
sta
nda
rds
1.4
. R
evie
w S
pe
ctru
m M
an
ag
em
en
t F
ram
ew
ork
to fa
cilita
te re
alis
atio
n o
f the
bro
ad
ba
nd
go
als
1.5
. D
eve
lop
an
d im
ple
me
nt a
polic
y a
nd
le
gal fra
me
wo
rk fo
r multi-s
ecto
rial
infra
stru
ctu
re d
eplo
ym
en
t and
sh
arin
g
1.6
. F
ina
lise
the d
eve
lop
me
nt a
nd
im
ple
me
nta
tion o
f the
Da
ta P
rote
ctio
n
an
d P
rivacy B
ill, an
d d
eve
lop
In
form
atio
n S
ecu
rity le
gal fra
me
wo
rk
1.7
. F
ina
lize
the d
eve
lop
me
nt o
f the
Na
tion
al
Bro
ad
ban
d P
olic
y a
nd
Stra
tegy a
s w
ell
as its
imple
me
nta
tion fra
me
wo
rk
1.8
. R
evie
w a
nd
imple
me
nt th
e p
olic
y fo
r the
p
osta
l se
cto
r to e
nco
mp
ass
op
po
rtun
ities o
ffere
d b
y e
-Go
ve
rnm
en
t a
nd
e-C
om
me
rce
1.9
. D
eve
lop
an
d im
ple
me
nt a
cro
ss-c
uttin
g
M&
E fra
me
wo
rk fo
r the
ICT
Secto
r
Co
nn
ecte
dU
ga
nd
@2020
75
Ac
tion
Are
as
an
d S
trate
gic
Inte
rve
ntio
ns
Ye
ar 1
Y
ea
r 2
Ye
ar 3
Y
ea
r 4
Ye
ar 5
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
1.1
0.
Deve
lop
a S
trate
gy fo
r incre
asin
g
acce
ss o
f ICT
de
vic
es &
se
rvic
es to
S
pe
cia
l Inte
rest G
roup
s
1.1
1.
Deve
lop
an
d im
ple
me
nt a
n O
pe
n
So
urc
e p
olic
y a
nd
stra
teg
y fo
r Uga
nd
a
2.1
. R
evie
w a
nd
alig
n th
e e
xis
ting
in
stitu
tion
al fra
me
wo
rk to
driv
e th
e
na
tion
al IC
T a
ge
nd
a b
y c
lea
rly
artic
ula
ting
an
d h
arm
on
isin
g th
e ro
les o
f va
riou
s in
stitu
tions, a
nd
en
su
ring
syn
erg
ies a
nd
co
llab
ora
tion
2.2
. B
uild
institu
tion
al c
apa
citie
s to
en
su
re
de
ve
lopm
ent, im
ple
men
tatio
n a
nd
e
nfo
rce
me
nt o
f polic
ies, la
ws a
nd
re
gu
latio
ns
2.3
. S
tren
gth
en
the
ICT
Se
cto
r Work
ing
Gro
up
that is
pre
mis
ed
on
co
llab
ora
tion
a
mo
ng
sta
ke
ho
lde
rs, s
o a
s to
take
a
dva
nta
ge
of v
ast k
no
wle
dg
e,
exp
erie
nce
an
d o
the
r reso
urc
es fro
m
the
va
riou
s s
take
ho
lde
rs in
deve
lop
ing
th
e s
ecto
r
2.4
. S
tren
gth
en
pla
tform
s a
nd
foru
ms fo
r sta
ke
hold
er e
nga
gem
en
t in th
e s
ecto
r
B.
Hu
ma
n C
ap
ital D
eve
lop
me
nt a
nd
Pla
nn
ing
3.1
. E
sta
blis
h th
e c
urre
nt s
tock a
nd
qu
ality
o
f ICT
co
mp
ete
ncie
s in
the
cou
ntry
3.2
. In
stitu
tion
aliz
e a
nd
build
cap
acity
of IC
T
ca
dre
s in
Gove
rnm
en
t
3.3
. Im
ple
men
t the
Ma
ste
r Pla
n to
tran
sfo
rm
UIC
T in
to a
Ce
ntre
of E
xce
llence
3.4
. E
sta
blis
h a
susta
ina
ble
ICT
train
ing
p
rog
ram
for C
itize
ns
3.5
. Im
ple
men
t the
ce
rtificatio
n a
nd
accre
dita
tion
for IC
T p
rofe
ssio
na
ls,
train
ers
/ train
ing e
ntitie
s, p
rodu
cts
an
d
se
rvic
es
3.6
. P
artn
er w
ith M
inis
try o
f Ed
uca
tion
an
d
train
ing
institu
tions to
revie
w, d
eve
lop
a
nd
imp
lem
en
t ICT
train
ing
curric
ulu
m
Co
nn
ecte
dU
ga
nd
@2020
76
Ac
tion
Are
as
an
d S
trate
gic
Inte
rve
ntio
ns
Ye
ar 1
Y
ea
r 2
Ye
ar 3
Y
ea
r 4
Ye
ar 5
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
at a
ll leve
ls o
f the e
duca
tion
syste
m
3.7
. D
eve
lop
an
d im
ple
me
nt a
mech
an
ism
fo
r join
t pla
nn
ing
and
ICT
inte
rnsh
ip
be
twe
en
aca
dem
ia a
nd th
e in
du
stry
3.8
. D
eve
lop
an
d im
ple
me
nt ta
rge
ted
ca
pacity
bu
ildin
g fo
r tea
ch
ers
to
inco
rpo
rate
ICT
in p
ed
ago
gy
4.1
. C
olla
bo
rate
with
de
ve
lop
men
t pa
rtne
rs
inclu
din
g c
ivil s
ocie
ty to
sca
le u
p a
nd
im
ple
me
nt c
om
mun
ity IC
T a
ware
ness
cre
atio
n in
itiativ
es
4.2
. D
eve
lop
a c
ohe
rent s
trate
gy o
n th
e u
se
of s
ocia
l me
dia
for IC
T a
wa
ren
ess
4.3
. In
tensify
the
use
of p
rint a
nd
ele
ctro
nic
m
ed
ia a
s a
too
l for m
ass s
ensitiz
atio
n
an
d a
wa
ren
ess a
bou
t ICT
s
4.4
. C
oo
rdin
ate
the
form
atio
n o
f ICT
a
sso
cia
tion
s a
nd
pro
fessio
na
l bo
die
s a
s
a m
ech
an
ism
to c
rea
te IC
T a
ware
ness
4.5
. D
eve
lop
an
d im
ple
me
nt a
mech
an
ism
th
at w
ill en
su
re m
ass s
en
sitiz
atio
n a
nd
a
wa
ren
ess a
bou
t ICT
po
licie
s,
pro
gra
mm
es a
nd
pro
jects
4.6
. C
olla
bo
rate
with
the
Min
istry
of
Info
rma
tion
an
d N
atio
nal G
uid
an
ce to
p
ub
liciz
e th
e A
ccess to
Info
rma
tion A
ct
in re
latio
n to
on
line p
latfo
rms
4.7
. P
rovid
e te
ch
nic
al s
up
po
rt inclu
din
g
sta
nd
ard
s fo
r op
era
tion
aliz
atio
n a
nd
u
pd
ate
of th
e G
ove
rnm
ent W
eb
Po
rtal,
we
bsite
s a
nd
socia
l me
dia
4.8
. D
eve
lop
Ope
n D
ata
for G
ove
rnm
ent
C.
ICT
Infra
stru
ctu
re
5.1
. E
sta
blis
h a
nd
imp
lem
en
t a m
ech
anis
m
for p
lan
nin
g, d
eve
lop
men
t, dep
loym
ent
an
d m
an
ag
em
en
t of IC
T in
frastru
ctu
re
5.2
. D
eve
lop
an
d im
ple
me
nt N
atio
na
l ICT
In
frastru
ctu
re S
tructu
ral P
lan
5.3
. E
sta
blis
h a
mech
anis
m fo
r colla
bo
rativ
e
mo
nito
ring
an
d e
va
lua
tion
of IC
T
Co
nn
ecte
dU
ga
nd
@2020
77
Ac
tion
Are
as
an
d S
trate
gic
Inte
rve
ntio
ns
Ye
ar 1
Y
ea
r 2
Ye
ar 3
Y
ea
r 4
Ye
ar 5
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
infra
stru
ctu
re d
eplo
ym
en
t in lin
e w
ith
the
Pla
n a
nd
de
ve
lop
ed
sta
nda
rds
5.4
. E
mb
race
co
nve
rgen
ce
of IC
T
techn
olo
gie
s th
rou
gh
co
mm
on
infra
stru
ctu
re d
eplo
ym
en
t and
sh
arin
g
5.5
. D
eve
lop
an
d im
ple
me
nt a
Na
tion
al
Po
sta
l and
Co
urie
r Se
rvic
es M
aste
r P
lan
to e
xp
loit o
pp
ortu
nitie
s in
e-
Go
ve
rnm
en
t an
d e
-Com
me
rce
5.6
. P
artic
ipa
te in
Na
tion
al C
oo
rdin
atio
n
Me
ch
an
ism
for s
yn
ch
ron
ize
d p
lan
nin
g
an
d d
eliv
ery
of U
tilities in
frastru
ctu
re
5.7
. M
on
itor th
e im
ple
me
nta
tion
of IC
T
infra
stru
ctu
re in
line w
ith N
atio
na
l B
roa
db
an
d S
trate
gy
5.8
. E
xte
nd
NB
I to c
ove
r the
ND
PII p
riority
a
rea
s a
nd e
nsu
re in
terc
on
nectiv
ity w
ith
reg
iona
l ba
ckb
on
e in
frastru
ctu
re
5.9
. Im
ple
men
t inn
ova
tive
sp
ectru
m
ma
nag
em
en
t pra
ctic
es to
en
su
re
op
tima
l utiliz
atio
n o
f the
na
tiona
l re
so
urc
e
5.1
0.
Pro
mo
te th
e d
eve
lop
me
nt a
nd u
se
of
Inte
rnet E
xch
an
ge
Po
ints
5.1
1.
Deve
lop
a m
ech
an
ism
for n
atio
na
l b
ackb
one
co
nne
ctiv
ity to
inte
rna
tion
al
su
b-m
arin
e c
ab
les
5.1
2.
Imp
lem
en
t last m
ile c
on
ne
ctiv
ity
co
untry
wid
e in
pa
rtne
rsh
ip w
ith th
e
Priv
ate
Se
cto
r
5.1
3.
Pro
mo
te p
rod
uctio
n a
nd u
se
of lo
w-c
ost
locally
assem
ble
d d
evic
es in
co
llab
ora
tion
with
the P
riva
te S
ecto
r
5.1
4.
Imp
lem
en
t inte
rve
ntio
ns th
at w
ill en
su
re
affo
rdab
ility o
f ICT
de
vic
es a
nd
se
rvic
es
D.
Info
rma
tion
Se
cu
rity
6.1
. O
pe
ratio
na
lize
a m
ulti-s
ecto
rial
co
llab
ora
tive
fram
ew
ork
on
Info
rma
tion
S
ecu
rity e
.g. N
atio
na
l Info
rma
tion
Co
nn
ecte
dU
ga
nd
@2020
78
Ac
tion
Are
as
an
d S
trate
gic
Inte
rve
ntio
ns
Ye
ar 1
Y
ea
r 2
Ye
ar 3
Y
ea
r 4
Ye
ar 5
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Se
cu
rity A
dvis
ory
Gro
up
6.2
. E
sta
blis
h th
e N
atio
nal C
ER
T, a
nd
e
nsu
re d
evelo
pm
en
t an
d in
tegra
tion o
f se
cto
rial C
ER
Ts
6.3
. B
uild
ca
pa
city
of k
ey in
stitu
tions a
cro
ss
the
boa
rd (le
gis
latu
re, ju
dic
iary
, law
e
nfo
rce
me
nt a
ge
ncie
s e
tc)
6.4
. M
ou
nt c
on
ce
rted
ICT
se
cu
rity
aw
are
ne
ss c
am
paig
ns
6.5
. D
eve
lop
na
tion
al a
uth
en
tica
tion
m
ech
an
ism
s lik
e P
KI
6.6
. Im
ple
men
t we
bsite
regu
latio
n a
nd
so
cia
l m
ed
ia fo
r Gove
rnm
en
t
6.7
. E
sta
blis
h a
nd
ma
inta
in p
artn
ers
hip
a
gre
em
en
ts w
ith re
gio
na
l an
d
inte
rna
tion
al p
laye
rs o
n in
form
atio
n
se
cu
rity w
ith p
artn
er s
tate
s
E.
Res
ea
rch
, Inn
ova
tion
an
d D
eve
lop
me
nt
7.1
. D
eve
lop
an
ICT
Re
se
arc
h, In
no
va
tion
a
nd
De
ve
lop
me
nt S
trate
gy fo
r Uga
nd
a
inclu
din
g a
ssis
tan
ce
to e
ntitie
s in
o
bta
inin
g p
ate
nts
7.2
. E
sta
blis
h a
secto
r-wid
e c
oo
rdin
atio
n
me
ch
an
ism
for IC
T re
se
arc
h, in
no
va
tion
a
nd
de
ve
lopm
ent
7.3
. E
sta
blis
h a
n IC
T R
ese
arc
h, In
no
va
tion
an
d D
eve
lop
me
nt F
un
d
7.4
. E
sta
blis
h IC
T la
bo
rato
ries in
institu
tion
s
of h
igh
er le
arn
ing
7.5
. D
eve
lop
su
ppo
rt pro
gra
mm
es to
fa
cilita
te d
eve
lopm
ent o
f ICT
incu
ba
tion
fa
cilitie
s a
nd
activ
ities
7.6
. E
sta
blis
h IC
T P
ark
s a
nd s
pe
cia
l e
co
no
mic
zo
ne
7.7
. D
eve
lop
an
d im
ple
me
nt a
pro
gra
mm
e to
a
ttract le
ad
ing
co
mp
an
ies in
the
in
dustry
an
d d
eve
lop
me
nt p
artn
ers
to
esta
blis
h IC
T re
se
arc
h, in
no
vatio
n a
nd
d
eve
lopm
ent fa
cilitie
s
Co
nn
ecte
dU
ga
nd
@2020
79
Ac
tion
Are
as
an
d S
trate
gic
Inte
rve
ntio
ns
Ye
ar 1
Y
ea
r 2
Ye
ar 3
Y
ea
r 4
Ye
ar 5
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
7.8
. D
eve
lop
a fra
me
wo
rk fo
r co
llab
ora
tion
b
etw
ee
n re
se
arc
h in
stitu
tions, a
ca
de
mia
a
nd
ind
ustry
to g
en
era
te th
e re
leva
nt
an
d a
pp
licab
le s
olu
tion
s
F.
ICT
Hea
lth, S
afe
ty a
nd
En
viro
nm
en
t
8.1
. C
rea
te a
wa
ren
ess a
bou
t Gre
en
ICT
s
8.2
. P
rom
ote
the u
se
of IC
T-e
na
ble
d
so
lutio
ns fo
r clim
ate
ch
an
ge
mitig
atio
n
an
d a
da
pta
tion
8.3
. Im
ple
men
t effic
ient m
an
age
me
nt a
nd
d
ispo
sal o
f e-w
aste
in lin
e w
ith e
-wa
ste
p
olic
y
8.4
. E
sta
blis
h a
nd
imp
lem
en
t me
cha
nis
ms
for s
takeh
old
er c
olla
bo
ratio
n a
nd
in
vo
lve
men
t in IC
T fo
r en
viro
nm
en
tal
su
sta
ina
bility
9.1
. L
ocalis
e / a
do
pt re
leva
nt in
tern
atio
na
l sta
nd
ard
s a
nd
guid
elin
es fo
r hu
ma
n
sa
fety
with
resp
ect to
ICT
pro
du
cts
9.2
. C
ha
mpio
n th
e d
eve
lopm
en
t of re
qu
isite
IC
T s
tan
da
rds
9.3
. R
evie
w th
e n
atio
na
l con
form
ity re
gim
e
with
resp
ect to
sta
nd
ard
s a
nd
en
ha
nce
th
e a
ssocia
ted
pro
ce
sses a
nd
facilitie
s
9.4
. E
sta
blis
h m
echa
nis
ms to
incre
ase
a
wa
ren
ess o
f co
nsu
me
rs a
nd
the
ir ea
se
in e
sta
blis
hin
g c
on
form
ity o
f ICT
p
rod
ucts
G.
ICT
in o
the
r Se
cto
rs
10
.1.
Colla
bo
rate
with
the
respe
ctiv
e M
DA
s in
o
the
r se
cto
rs o
n m
ajo
r ICT
pro
jects
(e
.g. In
teg
rate
d J
ustic
e In
form
atio
n
Ma
na
ge
me
nt S
yste
m, L
and
Info
rma
tion
S
yste
m, In
teg
rate
d P
ers
on
ne
l an
d
Pa
yro
ll Syste
m, e
-Pa
rliam
en
t inclu
din
g
e-C
ab
ine
t, e-V
otin
g, e
-Ta
x, e
-Im
mig
ratio
n, e
tc)
10
.2.
Pro
vid
e S
upp
ort fo
r oth
er s
ecto
rs in
in
teg
ratin
g IC
Ts w
ithin
the
ir resp
ectiv
e
co
re a
ctiv
ities (s
uch a
s e
xp
loita
tion o
f oil
Co
nn
ecte
dU
ga
nd
@2020
80
Ac
tion
Are
as
an
d S
trate
gic
Inte
rve
ntio
ns
Ye
ar 1
Y
ea
r 2
Ye
ar 3
Y
ea
r 4
Ye
ar 5
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
field
s, e
Le
arn
ing
, hea
lth re
se
arc
h,
tele
wo
rkin
g, a
gric
ultu
ral in
form
atio
n
dis
se
min
atio
n, a
nd
scie
ntific
kn
ow
led
ge
sh
arin
g)
H.
Pro
mo
ting
e-S
erv
ice
s a
nd
Lo
ca
l Co
nte
nt
11
.1.
En
co
ura
ge
the
use
of IC
T to
ols
for
trad
e, s
erv
ice
de
live
ry a
nd
exch
an
ge o
f in
form
atio
n
11
.2.
Pro
mo
te th
e d
eve
lop
me
nt a
nd u
se
of
ICT
va
lue
-ad
de
d s
erv
ices
11
.3.
Incen
tiviz
e th
e a
do
ptio
n o
f ICT
in S
ME
s
12
.1.
Deve
lop
an
d im
ple
me
nt a
stra
teg
y fo
r p
rom
otin
g th
e d
eve
lop
me
nt a
nd
use
of
local c
on
ten
t for IC
T s
erv
ices
12
.2.
Deve
lop
an
d im
ple
me
nt p
olic
ies a
s w
ell
as g
uid
elin
es fo
r local q
uo
tas in
the
e
mp
loym
en
t an
d a
dop
tion
of lo
ca
l co
nte
nt in
ICT
se
rvic
es
12
.3.
Deve
lop
an
d im
ple
me
nt a
stra
teg
y fo
r p
rom
otio
n a
nd u
se
of lo
ca
l ICT
pro
ducts
b
y G
ove
rnm
en
t an
d P
riva
te S
ecto
r th
rou
gh
a c
om
pre
he
nsiv
e in
cen
tive
sche
me fo
r en
tities a
do
ptin
g a
nd
usin
g
locally
de
ve
lop
ed
ICT
so
lutio
ns,
pro
ducts
an
d a
pplic
atio
ns
12
.4.
Pro
mo
te a
ccessib
ility to
arc
hiv
ed
dig
ital
info
rma
tion
an
d m
ultim
ed
ia c
on
ten
t in
dig
ital re
posito
ries
12
.5.
Colle
ct, p
acka
ge a
nd p
rese
rve in
dig
ital
form
all in
form
atio
n re
ga
rdin
g th
e
cu
ltura
l he
ritag
e o
f Ugan
da
I. e
-Go
ve
rnm
en
t
13
.1.
En
su
re a
uto
ma
tion a
nd in
teg
ratio
n o
f p
riority
se
cto
rs a
nd s
erv
ice
s i.e
. N
atio
nal ID
, e-P
rocu
rem
en
t, Sin
gle
W
ind
ow
for G
ove
rnm
en
t, e-A
gric
ultu
re,
e-T
ou
rism
, e-E
du
catio
n, e
-Energ
y, e
-H
ea
lth, a
nd e
-Ju
stic
e
13
.2.
Imp
lem
en
t an
ele
ctro
nic
docum
en
t m
an
ag
em
en
t an
d w
ork
flow
syste
m fo
r
Co
nn
ecte
dU
ga
nd
@2020
81
Ac
tion
Are
as
an
d S
trate
gic
Inte
rve
ntio
ns
Ye
ar 1
Y
ea
r 2
Ye
ar 3
Y
ea
r 4
Ye
ar 5
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Go
ve
rnm
en
t
13
.3.
Exe
cu
te d
igita
l arc
hiv
ing
an
d
dig
italiz
atio
n o
f Go
ve
rnm
en
t reco
rds
13
.4.
Cre
ate
a n
atio
nal d
ata
ce
ntre
, dis
aste
r re
co
ve
ry c
en
tre, s
ecu
re G
ove
rnm
ent
clo
ud
(UG
-Clo
ud
) an
d n
atio
na
l d
ata
ba
nk
13
.5.
Mo
nito
r the
imp
lem
en
tatio
n o
f the
e-
Go
ve
rnm
en
t en
terp
rise
arc
hite
ctu
re a
nd
in
tero
pe
rab
ility fra
me
wo
rk
13
.6.
Stre
ng
the
n th
e in
stitu
tion
al fra
me
wo
rk
for im
ple
me
ntin
g e
-Go
ve
rnm
en
t
13
.7.
Su
pp
ort th
e im
ple
me
nta
tion
of th
e
Natio
nal F
ina
ncia
l Info
rma
tion
Syste
m
13
.8.
Esta
blis
h O
ne
Sto
p S
ho
p C
entre
s fo
r e-
Go
ve
rnm
en
t se
rvic
e d
eliv
ery
thro
ug
h
the
posta
l netw
ork
13
.9.
Esta
blis
h re
gio
na
l info
rma
tion
acce
ss
ce
ntre
s
13
.10
. Op
era
tion
aliz
e th
e IT
Pro
ject
Ma
na
ge
me
nt M
eth
od
olo
gy
13
.11
. Imp
lem
en
t the
Gove
rnm
en
t Citiz
en
In
tera
ctio
n C
en
tre (G
CIC
)
13
.12
. Pro
mo
te u
tiliza
tion
of O
pe
n S
ou
rce
so
ftwa
re a
nd
mo
bile
app
s
13
.13
. Deve
lop
an
d im
ple
me
nt a
chan
ge
m
an
ag
em
en
t stra
teg
y fo
r ad
optio
n o
f e-
Go
ve
rnm
en
t se
rvic
es
13
.14
. Bu
ild c
apa
city
for e
-Go
ve
rnm
en
t a
do
ptio
n
J.
ICT
Ind
us
try P
rom
otio
n in
Ta
rge
t Ma
rke
ts
14
.1.
Und
erta
ke
join
t inte
rve
ntio
ns w
ith
ne
ighb
ou
ring
co
un
tries to
exp
lore
are
as
of c
om
petitiv
e s
tren
gth
s a
nd
inte
rest
14
.2.
Su
pp
ort th
e e
sta
blis
hm
ent o
f a s
ecu
re,
co
mp
etitiv
e a
nd
su
sta
inab
le
inte
rna
tion
al b
and
wid
th m
ark
et in
U
ga
nd
a
Co
nn
ecte
dU
ga
nd
@2020
82
Ac
tion
Are
as
an
d S
trate
gic
Inte
rve
ntio
ns
Ye
ar 1
Y
ea
r 2
Ye
ar 3
Y
ea
r 4
Ye
ar 5
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
Q1
Q
2
Q3
Q
4
15
.1.
Deve
lop
an
d im
ple
me
nt a
stra
teg
y to
p
rom
ote
Ug
an
da
as a
n a
ttractiv
e IC
T-
en
ab
led
se
rvic
es c
entre
of th
e w
orld
15
.2.
Und
erta
ke
ma
rke
t inte
llige
nce
to id
en
tify
targ
et m
ark
ets
and
se
rvic
es
15
.3.
Incen
tiviz
e a
nd
rew
ard
com
pan
ies th
at
inve
st in
pro
motin
g U
ga
nd
a‟s
ICT
go
od
s
an
d s
erv
ices a
bro
ad
15
.4.
Em
po
we
r Ug
an
da
n M
issio
ns a
bro
ad
to
pro
mote
the
co
un
try
15
.5.
Prio
ritize
pa
rticip
atio
n in
inte
rna
tion
al
ICT
initia
tive
s
15
.6.
En
su
re ra
tifica
tion
of s
ign
ed IC
T
pro
toco
ls
Co
nn
ecte
dU
ga
nd
@2020
83
9
Ap
pen
dices
Ap
pen
dix
A
Th
e ta
ble
describ
es th
e in
tere
sts
of th
e k
ey ta
rge
t aud
ience a
nd
the
ke
y m
essa
ge
them
es o
n w
hic
h th
e c
om
mun
ica
tion
will b
e h
inge
d. T
he
ch
an
nels
of d
eliv
ery
ha
ve
a
lso
be
en
p
rovid
ed
. T
he
ta
rge
t a
ud
ien
ces a
re cate
go
rised
in
to in
tern
al
and
e
xte
rna
l sta
keh
old
ers
. A
sta
keh
old
er
an
aly
sis
w
as co
ndu
cte
d fo
r th
e key
gro
up
ings in
each
of th
e s
eg
me
nts
.
Ta
ble
9: D
eta
iled
Com
mu
nic
atio
n S
trate
gy
Au
die
nc
e
Mo
tiva
tion
/Inte
res
ts
Ke
y m
es
sa
ge
s th
em
es
Ch
an
ne
ls
Prim
ary
Au
die
nc
es
Inte
rnal
Sta
ke
ho
lde
rs
Mo
ICT
N
ITA
-U
UC
C
PO
ST
A
UIC
T
(i) R
ea
lise
the
ove
rall v
isio
n to
pro
mote
IC
T a
s a
tran
sfo
rma
tive
too
l for S
ocio
-e
co
no
mic
G
row
th
an
d
Go
od
G
ove
rna
nce;
(ii) Im
pro
ve
U
gan
da
‟s IC
T in
de
x o
n th
e
UN
e
-Go
ve
rnm
ent
an
d
Netw
ork
R
ea
din
ess In
dic
es;
(iii) O
pe
ratio
na
lise th
e IC
T-S
IP;
(iv)
Pro
mo
te, c
oo
rdin
ate
an
d re
gula
te th
e
ind
ustry
in
th
e
de
velo
pm
en
t a
nd
imp
lem
en
tatio
n o
f ICT
pro
jects
; (v
) C
rea
te
an
e
na
blin
g
en
viro
nm
en
t to
sp
ur g
row
th o
f the
ICT
se
cto
r; an
d
(vi)
Ob
tain
fu
nd
ing
fo
r th
e
prio
rity
un
fund
ed
pro
jects
.
Th
e
go
ve
rnm
en
t sh
ould
p
rom
ote
a
nd
sup
po
rt IC
T a
s a
transfo
rma
tive
tool fo
r de
ve
lopm
en
t. T
he
ne
ed to
incre
ase
aw
are
ne
ss a
nd
ad
op
tion
of IC
Ts a
cro
ss a
ll sta
ke
ho
lde
rs.
Th
e in
tern
al s
takeh
old
ers
to e
nsu
re th
at th
e IC
T-
SIP
is e
ffectiv
ely
imp
lem
en
ted
. C
rea
te a
wa
ren
ess a
mo
ngst th
e p
riva
te s
ecto
r of
the
ICT
dire
ctio
n.
Re
gu
lar e
nga
gem
ents
/ me
etin
gs w
ith
MD
As.
e-m
ails
T
rain
ing
/
Aw
are
ne
ss
cre
atio
n
Se
ssio
ns.
Ne
ws le
tters
IC
T –
SIP
inte
rna
l lau
nch
even
t, P
erfo
rma
nce
Re
trea
ts.
Work
sh
ops
An
nu
al IC
T C
on
fere
nces
Se
cto
r W
ork
ing
Gro
up
(i)
Imp
rove
coo
rdin
atio
n
an
d
ha
rmon
isa
tion
of IC
T p
roje
cts
; (ii)
Offe
r exp
ert s
up
po
rt to th
e s
ecto
r; and
(iii)
Ma
ke
inp
uts
and
pro
vid
e fe
edb
ack o
n
the
on
-goin
g
pro
jects
to
in
form
th
e
stra
teg
ic d
irectio
n.
Ste
er th
e s
ecto
r for e
ffectiv
e d
eve
lop
me
nt.
Th
e
se
cto
r w
ork
ing
g
rou
p
will
ne
ed
to
h
ave
p
roje
ct p
rog
ress re
po
rts h
igh
ligh
ting
cha
llen
ges
if an
y.
Se
cto
r wo
rkin
g g
rou
p m
ee
tings.
e-M
ail C
om
mun
ica
tion
N
ew
s le
tters
S
em
ina
rs
Qu
arte
rly re
po
rts.
Me
etin
gs
Ex
tern
al S
tak
eh
old
ers
Pa
rliam
ent
(i) D
esire
to u
se
ICT
s to
tran
sfo
rm th
eir
co
nstitu
encie
s; a
nd
(ii) T
he
IC
T
Pa
rliam
en
tary
com
mitte
e
Me
mb
ers
of P
arlia
me
nt s
ho
uld
su
pp
ort th
e IC
T-
SIP
imple
me
nta
tion
and
fun
din
g.
Me
etin
gs/ E
ng
age
men
ts w
ith re
leva
nt
co
mm
ittees o
f Pa
rliam
en
t W
ork
sh
ops
Co
nn
ecte
dU
ga
nd
@2020
84
Au
die
nc
e
Mo
tiva
tion
/Inte
res
ts
Ke
y m
es
sa
ge
s th
em
es
Ch
an
ne
ls
wo
uld
w
an
t to
se
e
full
op
era
tiona
liza
tion
of th
e IC
T-S
IP.
Me
mb
ers
o
f P
arlia
me
nt
sh
ou
ld
cha
mpio
n
the
aw
are
ne
ss a
nd
usa
ge
of IC
Ts
Th
e s
ecto
r offic
ials
sh
ou
ld b
e a
va
ilable
atte
nd
to
an
y
qu
estio
ns
rais
ed
b
y
the
M
em
be
rs
of
Pa
rliam
en
t on
th
e
sta
tus,
pro
gre
ss
an
d
ch
alle
ng
es
/ m
ea
su
res.
Th
ey
sh
ould
p
rovid
e
gu
idan
ce
the
y w
ill be
ne
fit the
co
un
try.
Le
tters
N
ew
s le
tters
B
roch
ure
s
Website
info
rma
tion
R
ad
io p
rog
ram
me
s
TV
pro
gra
mm
es
Rele
va
nt
Min
istrie
s
an
d
Age
ncie
s
of
Go
ve
rnm
en
t
(i) S
ha
re a
respo
nsib
ility to
pro
mo
te th
e
use
of
ICT
s to
p
rom
ote
effic
ien
cy in
G
ove
rnm
en
t; (ii)
Desire
to
see
d
eve
lop
me
nt
of
the
diffe
ren
t secto
rs
thro
ug
h
the
use
o
f IC
Ts; a
nd
(iii) D
esire
to s
ee
free
flow
of in
form
atio
n
with
in G
ove
rnm
en
t.
Th
e M
oIC
T c
ha
mp
ion
the
rele
va
nt m
inis
tries a
nd
Ag
en
cie
s in
the
imple
me
nta
tion
of th
e id
entifie
d
pro
jects
. T
he
Mo
ICT
, NIT
A-U
an
d U
CC
to s
up
po
rt oth
er
min
istrie
s a
nd
ag
en
cie
s in
edu
ca
ting
the
pu
blic
o
n th
e v
alu
e o
f the
ICT
s.
Work
ing
me
etin
gs.
Work
sh
ops
Le
tters
E
ma
ils
Se
min
ars
W
ork
sh
ops
Te
lep
ho
ne
Th
e m
ass m
ed
ia
(i) E
ase
o
f a
ccess
to
ICT
o
fficia
ls
to
co
mm
ent
on
e
me
rgin
g
issue
s,
su
ccess s
torie
s;
(ii) P
roa
ctiv
e P
ub
lic R
ela
tions w
he
re th
e
ICT
se
cto
r
initia
tes
co
nta
ct
an
d
en
ga
ge
th
e
me
dia
o
n
an
on
-go
ing
ba
sis
; an
d
(iii) D
esire
to
be
fu
rnis
he
d
with
in
form
atio
n o
n im
ple
men
tatio
n o
f ICT
p
roje
cts
.
A
rea
dily
a
va
ilab
le
co
mm
un
icatio
ns
team
to
a
nsw
er is
su
es ra
ise
d b
y th
e m
ed
ia o
n a
regu
lar
ba
sis
. S
up
po
rt of IC
T in
itiativ
es to
de
ve
lop
the
co
un
try
thro
ugh
p
rom
otio
n a
nd
u
se
o
f IC
T a
cro
ss th
e
diffe
ren
t se
cto
rs.
Tra
inin
g w
ork
sh
ops
Me
dia
Kits
P
ress
co
nfe
rence
s
co
ndu
cte
d
on
a
qu
arte
rly b
asis
G
uid
ed
m
ed
ia
tou
rs
(e.g
. in
frastru
ctu
ral p
roje
cts
) W
eekly
Pre
ss re
lea
se
s
Bi-a
nn
ua
l b
reakfa
st
me
etin
gs
for
ed
itors
an
d p
rog
ram
me
pro
duce
rs
Se
min
ars
E
-ma
il W
ebsite
F
acts
he
ets
Pre
sid
en
tial
Inve
stm
en
t R
ou
nd
Ta
ble
(PIR
T)
(i) P
ossib
le
pa
rtne
rsh
ips
with
g
ove
rnm
en
t in
th
e
de
live
ry
of
se
rvic
es; a
nd
(ii) D
esire
to
se
e go
ve
rnm
en
t to
cre
ate
a
n
app
rop
riate
e
nviro
nm
en
t fo
r in
ve
stm
en
t.
Fo
cus
on
th
e
inve
stm
en
t p
lan
‟s
pro
pose
d
alte
rna
tive
fun
din
g s
trate
gie
s th
at in
clu
de
PP
Ps
Upd
ate
o
n
pro
gre
ss
of
the
p
olic
ies,
law
s,
gu
idelin
es, s
tan
da
rds a
nd
regu
latio
ns.
Me
etin
gs
Se
cto
r wo
rkin
g g
rou
p
e-m
ails
W
ork
sh
ops
Lo
cal G
ove
rnm
en
ts
(i) In
tere
ste
d
in
the
de
ve
lopm
en
t a
nd
tran
sfo
rma
tion
of th
eir c
om
mun
ities;
(ii) T
he
y m
ostly
wa
nt to
be
re-e
lecte
d in
th
eir
po
sitio
ns,
will
leve
rage
on
th
e
go
ve
rnm
en
t p
rog
ram
s
to
ga
in
po
pu
larity
; an
d
(iii) T
he
ir p
erfo
rma
nce
is
m
ea
su
red
Th
ere
is
g
rea
t in
tere
st
in
imp
rovin
g
se
rvic
e
de
live
ry to
the
citiz
en
s.
Dis
trict a
nd
low
er lo
ca
l go
ve
rnm
en
ts s
up
po
rt ICT
a
wa
ren
ess a
nd
ad
op
tion
ca
mpa
igns.
Po
ste
rs
Le
tters
E
-ma
il T
ele
ph
one
Ne
wsle
tters
M
ee
ting
s
Se
min
ars
Co
nn
ecte
dU
ga
nd
@2020
85
Au
die
nc
e
Mo
tiva
tion
/Inte
res
ts
Ke
y m
es
sa
ge
s th
em
es
Ch
an
ne
ls
thro
ugh
th
e
imp
lem
en
tatio
n
of
go
ve
rnm
en
t pro
gra
ms.
T
rain
ing
wo
rksh
ops
Civ
il S
ocie
ty
/ IC
T
Associa
tions
(i) C
ha
mpio
n
the
rig
hts
o
f th
e
co
nsu
me
rs;
(ii) A
dvo
ca
te fo
r effe
ctiv
e im
ple
me
nta
tion
of IC
T p
roje
cts
; an
d
(iii) D
esire
to
b
e
info
rme
d
of
the
p
lan
s,
de
sig
n a
nd
pro
gre
ss o
f ICT
pro
jects
.
Pro
mo
te
co
mpe
tive
ness
of
the
secto
r in
tern
atio
na
lly th
rou
gh
im
pro
ve
d q
uality
o
f IC
T
pro
ducts
an
d s
erv
ice
s.
Th
e s
ecto
r‟s c
om
mu
nic
atio
n p
lan
to c
ate
r for th
e
invo
lve
men
t sta
ke
hold
ers
.
Work
sh
ops
So
cia
l Me
dia
e
-Ma
ils
Pa
rticip
atio
n in
even
ts
Ne
wsle
tter
Priv
ate
S
ecto
r (e
.g.
Te
leco
mm
unic
atio
n
Com
pa
nie
s
(i) W
ork
with
go
ve
rnm
en
t to a
ttain
the
ir b
usin
ess o
bje
ctiv
es;
(ii) O
ffer s
erv
ices to
go
ve
rnm
ent c
itize
ns
for p
rofit; a
nd
(iii) S
up
po
rtive
e
nviro
nm
en
t fo
r in
ve
stm
en
t.
Th
e IC
T-S
IP p
rop
oses th
e u
se
of P
ublic
Priv
ate
P
artn
ers
hip
s
(PP
Ps)
as
one
o
f th
e
fun
din
g
stra
teg
ies.
Pa
rticip
atio
n
in
the
S
ecto
r W
ork
ing
gro
up
. N
ew
s le
tters
e
-ma
il S
em
ina
rs
Aca
dem
ia
/ In
stitu
tion
s
of
lea
rnin
g
(i) T
he
sta
ke
hold
ers
in
tere
ste
d
in
institu
tions
an
d
pro
gra
ms
tha
t a
re
ce
rtified a
nd a
ccre
dite
d;
(ii) R
ele
va
nt
an
d
ap
pro
pria
te
ICT
p
rog
ram
me
s
inco
rpo
rate
d
in
the
cu
rricu
lum
; an
d
(iii) T
o b
e in
vo
lve
d in
the
ICT
pro
mo
tion
eve
nts
(inn
ova
tion
, secu
rity e
tc).
Th
e IC
T S
ecto
r to s
trea
mlin
e th
e q
ua
lity o
f ICT
T
rain
ing
institu
tions a
nd
pro
fessio
na
ls.
Th
e S
ecto
r to w
ork
with
ed
uca
tiona
l institu
tion
s
to d
esig
n a
suita
ble
cu
rricu
lum
w
ith in
pu
t fro
m
the
em
plo
ye
rs.
Th
e
ICT
S
ecto
r a
pp
recia
tes
the
effo
rts
of
ed
uca
tion
al a
ca
dem
ia in
the
field
of IC
T.
Tra
inin
g
Se
min
ars
P
artic
ipa
tion
in e
ven
ts
Web s
ites
So
cia
l me
dia
e
-ma
il
Ge
ne
ral p
ublic
(i)
Th
ey
de
sire
e
fficie
nt
go
ve
rnm
en
t se
rvic
e
deliv
ery
. R
ed
uce
d
wa
iting
time
for g
ove
rnm
en
t se
rvic
es;
(ii) T
he
ICT
pro
du
cts
an
d s
erv
ice
s s
ho
uld
a
dd
ress s
pecific
ne
ed
s;
(iii) H
igh
q
uality
a
nd
a
fford
able
IC
T
pro
ducts
an
d s
erv
ice
s; a
nd
(iv
) In
cre
ased
e
mp
loym
en
t o
pp
ortu
nitie
s
for th
e o
rdin
ary
citiz
ens.
Th
e
ICT
in
itiativ
es
sh
ou
ld
co
mm
unic
ate
lo
ng
term
be
ne
fits o
f imple
me
ntin
g th
e IC
T-S
IP.
Lo
cal
pro
du
ctio
n
of
ICT
s
thro
ug
h
inn
ova
tion
s
sh
ould
be
pro
mo
ted
. A
gg
ressiv
e c
om
mun
ica
tion
of th
e b
en
efits
of th
e
exis
ting
and
ne
w IC
T b
en
efits
Po
ste
rs
Te
lep
ho
ne
Ne
wsle
tters
M
ee
ting
s
Se
min
ars
T
rain
ing
wo
rksh
ops
Ne
wsp
ap
er a
rticle
s a
nd
su
pp
lem
ents
W
ebsite
info
rma
tion
R
ad
io a
nd
TV
pro
gra
mm
es
Re
po
rts
Billb
oa
rds
ICT
Bu
se
s &
Roa
d s
ho
ws.
Deve
lop
me
nt
Pa
rtne
rs / In
vesto
rs
(i) D
esire
to
o
ffer
sup
po
rt to
co
un
tries
tha
t a
lrea
dy
ha
ve
an
IC
T
stra
teg
ic
dire
ctio
n;
Th
e
ICT
stra
teg
y
com
mun
ica
tes
the
5
ye
ar
vis
ion
, stra
teg
ies
that
will
be
u
nd
erta
ke
n
to
rea
lise
the
se
t ob
jectiv
es.
Me
etin
gs
Website
s
Co
nfe
rences
Co
nn
ecte
dU
ga
nd
@2020
86
Au
die
nc
e
Mo
tiva
tion
/Inte
res
ts
Ke
y m
es
sa
ge
s th
em
es
Ch
an
ne
ls
(ii) In
ve
st
in
are
as
of
tan
gib
le
retu
rns;
an
d
(iii) In
ve
st
in
are
as
tha
t w
ill cre
ate
a
ta
ng
ible
ou
tcom
e
with
in
th
e
co
mm
unitie
s.
Cle
ar
com
mu
nic
atio
n o
f th
e p
roje
cts
an
d th
eir
de
sire
d
imp
act
with
in
the
p
erio
d
of
imp
lem
en
tatio
n.
Fo
cus als
o to
b
e g
iven
to
th
e M
on
itorin
g an
d
Eva
lua
tion
fram
ew
ork
tha
t cle
arly
artic
ula
tes th
e
ou
tco
me
indic
ato
rs.
Co
pie
s
of
the
IC
T-S
IP
Ab
ridg
ed
ve
rsio
n.
Uga
nd
an
F
ore
ign
Mis
sio
ns
Th
ey
de
sire
to
re
pre
se
nt
co
un
tries
with
g
oo
d in
dic
ato
rs o
f eco
no
mic
de
ve
lop
me
nt.
Effe
ctiv
ely
com
mun
ica
te
the
exis
ting
e
na
blin
g
en
viro
nm
en
t for IC
T in
ve
stm
en
t in U
ga
nda
. C
lea
r com
mu
nic
atio
n
of
the
prio
rity
bu
t u
nfu
nd
ed
pro
jects
Me
etin
gs
Website
s
Co
nfe
rences
Co
pie
s
of
the
IC
T-S
IP
Ab
ridg
ed
ve
rsio
n.
Glo
ba
l ICT
rep
ortin
g
bo
die
s
Fa
irly u
nd
erta
ke
th
e g
lob
al
ran
kin
g ba
sed
o
n th
e c
om
mu
nic
ate
d p
ara
me
ters
. S
tron
g a
lignm
en
t of p
erfo
rman
ce
ind
ica
tors
to
the
inte
rna
tion
al o
nes.
Pe
rform
an
ce
R
ep
orts
, D
efin
ed
rep
ortin
g fra
me
wo
rk.
ConnectedUgand@2020
87
Communication Channels
In order to attain the stated objectives, the most appropriate /effective communication channels were identified. They
include workshops, trainings, social media, website information etc. Attention must be drawn to the communication
channels in order to promote the two-way communication flow.
Below-the-line
Meetings / Engagements
These are important avenues to relay message and get feedback. These media channels benefit the communicator
through the two-step flow theory of communication in which messages are delivered to a few but influential members.
Through meetings / engagements the influential members obtain a clearer understanding of the projects and as a
result will percolate to the other members. For key stakeholders, meetings, seminars and workshops should be
organized, such include:
(i) Members of Parliament;
(ii) Development Partners;
(iii) Chief Administrative Officers;
(iv) Private sector; and
(v) Academia and Civil Society.
Other media channels e.g. e-mail and web site should be used to complement the interaction.
Above-the-line (ATL)
(i) Newspapers, Radio and TV
The above media channels target a wide spectrum of stakeholders. The medium can be used to communicate
the sectors achievements, project progress and events targeting the public.
Newspaper supplements, Publishing feature articles, News stories obtained through regular periodical press
briefings or when need arises.
The radio talk shows, documentaries and regional programmes can be used to promote any of the ICT
projects and services for adoption.
Television programmes / talk shows focusing on ICTs should be planned and executed. The programmes can
be executed in partnership with the private sector.
(ii) Newsletters / Flyers
The external and internal newsletters will be published on a quarterly basis. These can be distributed to stake
holders to inform them about the sector performance and ICT products and services.
Flyers can be used to communicate events and other engagements that target the mass market / public.
(iii) Website
This resource will be capitalized to reach both the internal and external stakeholders. The websites shall
contain all the relevant information that allows the stakeholders to interact with the Ministry and its agencies.
ConnectedUgand@2020
88
(iv) Media
Engagement with the media will take different forms that include; Trainings / Meetings, media tours, press
conferences, social media, Media contact list among other avenues. ICT terminologies and acronyms may not
be so clear; therefore, training the journalists is critical in order to minimize misreporting.
Key Guidelines for Implementation
A designated team will be constituted to guide the implementation of the communication strategy. The team will be
composed of the communication personnel and other representatives from the key stakeholders. The group will work
closely to implement this strategy. The strategy will guide the action plans / tasks for the duration of the ICT-SIP.
Independent surveys will be undertaken to establish the impact of the communication strategy.
In order to ensure effective communication to the targeted segments, this strategy will be supported by the following
guidelines:
(i) Clear roles, responsibilities and expectations at all levels should be established;
(ii) The communication messages sent out for specific ICT initiatives should be uniform;
(iii) Clear and consistent internal communication, sharing, exchange and coordination within the sector players
should be adhered to;
(iv) Timely and effective feedback management is key at every opportunity of interacting with the external
stakeholders; and
(v) There should be proper documentation and dissemination of knowledge.
Feedback Mechanism
The regular and comprehensive feedback received from the stakeholders will be attended to accordingly. The various
institutions communication and Public Relations‟ personnel will align their communication implementations plan to the
ICT-SIP Communications Strategy.
Designated teams will be placed position to attend to the reactions of stakeholders as raised through different
avenues that include; Website (MoICT, UCC and NITA-U), Social Media, Media Interactive Sessions (Radio, TVs and
Print media), Question and answer sessions during meetings among others.
HIV/AIDS continues to be major challenge in people‟s lives, affecting productivity of labour as well as the cost of its
prevention and treatment. ICT will play an important role in implementation of HIV/AIDS Policy and programmes by
providing platforms for Information collection, analysis, storage and dissemination. In addition various ICT media such
as radio, television, Internet, telephony and social media will be utilized for awareness creation. All these will be
undertaken in collaboration with Ministry of Health, Uganda AIDS Commission, Civil Society and the Private Sector.
Co
nn
ecte
dU
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nd
@2020
89
Ap
pen
dix
B
Ta
ble
10
: De
taile
d C
ostin
g a
nd
Bu
dge
t
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
Fo
un
da
tion
al
Su
pp
ort fo
r IC
T
De
ve
lop
me
nt
ICT
G
ove
rna
nc
e
Ob
jectiv
e 1
:
To
en
su
re a
co
ndu
civ
e
po
licy, le
ga
l a
nd
re
gu
lato
ry
fram
ew
ork
th
at is
re
sp
on
siv
e to
in
dustry
d
em
an
ds
Stra
teg
y 1
:
Revie
w th
e
po
licy, le
ga
l a
nd
re
gu
lato
ry
fram
ew
ork
to
alig
n it w
ith
inte
rna
tion
al
no
rms a
nd
b
est
pra
ctic
es,
wh
ile ta
kin
g
into
co
nsid
era
tion
n
atio
na
l p
eculia
rities
1.1
. R
evie
w N
atio
na
l IC
T P
olic
ies s
o
as to
ca
ter fo
r re
qu
irem
en
ts in
th
e p
riority
are
as
of re
se
arc
h a
nd
d
eve
lopm
ent, IC
T
co
nve
rgen
ce
, h
um
an
ca
pita
l d
eve
lopm
ent a
nd
IC
T e
xp
orts
Mo
ICT
N
on
e
No
P
olic
y
Fra
me
wo
rk
inclu
din
g
pa
pe
rs,
gu
idelin
es,
an
d
stra
teg
ies
4.4
9
3.0
0
3.0
0
3.0
0
4.0
0
17
.49
1.2
. D
eve
lop
, re
gu
larly
revie
w
an
d e
nfo
rce
re
gu
latio
ns a
nd
sta
nd
ard
s
Mo
ICT
N
ITA
-U
& U
CC
N
o
Reg
ula
tions
an
d
Sta
nd
ard
s
up
da
ted
0.6
0
0.6
0
0.6
0
0.6
0
0.6
0
3.0
0
1.3
. S
tren
gth
en
the
e
nfo
rce
me
nt
me
ch
an
ism
of
law
s, re
gu
latio
ns
an
d s
tand
ard
s
Mo
ICT
N
ITA
-U
& U
CC
N
o
En
forc
em
en
t M
ech
an
ism
0.4
0
0.4
0
0.4
0
0.4
0
0.4
0
2.0
0
1.4
. R
evie
w S
pe
ctru
m
Ma
na
ge
me
nt
Fra
me
wo
rk to
fa
cilita
te th
e
rea
lisa
tion
of th
e
bro
ad
ba
nd
go
als
UC
C
Deve
lop
me
nt
Pa
rtne
rs
No
P
olic
y
Fra
me
wo
rk
inclu
din
g
pa
pe
rs,
gu
idelin
es,
an
d
stra
teg
ies
0.3
5
0.5
1
0.0
0
0.0
0
0.0
0
0.8
6
Co
nn
ecte
dU
ga
nd
@2020
90
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
1.5
. D
eve
lop
an
d
imp
lem
en
t a
po
licy a
nd
lega
l fra
me
wo
rk fo
r m
ulti-s
ecto
rial
infra
stru
ctu
re
de
plo
ym
en
t an
d
sh
arin
g
Mo
ICT
N
on
e
No
P
olic
y
Fra
me
wo
rk
inclu
din
g
pa
pe
rs,
gu
idelin
es,
an
d
stra
teg
ies
0.4
5
0.5
1
0.0
0
0.0
0
0.0
0
0.9
6
1.6
. F
ina
lise
the
de
ve
lopm
ent a
nd
im
ple
me
nta
tion o
f th
e D
ata
P
rote
ctio
n a
nd
P
riva
cy B
ill, an
d
de
ve
lop
In
form
atio
n
Se
cu
rity le
gal
fram
ew
ork
Mo
ICT
N
ITA
-U
&P
riva
te
Se
cto
r p
laye
rs
No
D
ata
P
rote
ctio
n
leg
isla
tion;
an
d
Com
plia
nce
&
A
dju
dic
atio
n R
ep
orts
0.3
0
0.0
0
0.0
0
0.0
0
0.0
0
0.3
0
1.7
. F
ina
lize
the
de
ve
lopm
ent o
f th
e N
atio
nal
Bro
ad
ban
d P
olic
y
an
d S
trate
gy a
s
we
ll as its
im
ple
me
nta
tion
fram
ew
ork
Mo
ICT
D
eve
lop
me
nt
Pa
rtne
rs
No
N
atio
nal
Bro
ad
ban
d
Po
licy
inclu
din
g
pa
pe
rs,
gu
idelin
es,
an
d
stra
teg
ies
0.5
0
0.0
0
0.0
0
0.0
0
0.0
0
0.5
0
1.8
. R
evie
w a
nd
im
ple
me
nt p
olic
y
for th
e p
osta
l se
cto
r to e
nsu
re
it encom
passes
op
po
rtun
ities
offe
red b
y e
-G
ove
rnm
en
t an
d
e-C
om
me
rce
Mo
ICT
U
CC
, U
PL
&D
eve
lop
me
nt
Pa
rtne
rs
No
P
olic
y
refo
rms
inclu
din
g
pa
pe
rs,
gu
idelin
es,
an
d
stra
teg
ies
0.4
6
0.9
0
0.0
0
0.0
0
0.0
0
1.3
6
Co
nn
ecte
dU
ga
nd
@2020
91
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
1.9
. D
eve
lop
an
d
imp
lem
en
t a
cro
ss-c
uttin
g
M&
E fra
me
wo
rk
for th
e IC
T S
ecto
r
Mo
ICT
P
riva
te
Se
cto
r p
laye
rs
No
M
&E
fra
me
wo
rk
0.2
5
0.1
3
0.1
1
0.1
0
0.0
9
0.6
8
1.1
0.
Deve
lop
a
Stra
teg
y fo
r in
cre
asin
g
acce
ss o
f ICT
d
evic
es to
S
pe
cia
l Inte
rest
Gro
up
s
Mo
ICT
M
oG
LS
D
&
Deve
lop
me
nt
Pa
rtne
rs
No
S
trate
gy
an
d
Incen
tive
G
uid
elin
es
0.0
0
1.7
0
0.0
0
0.0
0
0.0
0
1.7
0
1.1
1.
Deve
lop
an
d
imp
lem
en
t an
O
pe
n S
ou
rce
p
olic
y a
nd
stra
teg
y fo
r U
ga
nd
a
Mo
ICT
N
ITA
-U
& U
CC
Y
es
Op
en
S
ou
rce
po
licy a
nd
stra
teg
y
0.7
0
5.0
0
5.0
0
0.0
0
0.0
0
10
.70
Ins
titutio
na
l F
ram
ew
ork
Ob
jectiv
e 2
:
To
stre
ng
the
n
the
ICT
in
stitu
tion
al
fram
ew
ork
to
driv
e th
e
na
tion
al IC
T
ag
en
da
Stra
teg
y 1
:
Esta
blis
h a
m
ulti-
institu
tion
al
co
llab
ora
tive
fra
me
wo
rk to
d
rive
the
n
atio
na
l ICT
a
ge
nda
2.1
. R
evie
w a
nd
alig
n
the
exis
ting
in
stitu
tion
al
fram
ew
ork
to
driv
e th
e n
atio
nal
ICT
ag
en
da
by
cle
arly
a
rticu
latin
g a
nd
h
arm
on
izin
g th
e
role
s o
f va
riou
s
institu
tions, a
nd
e
nsu
ring
syn
erg
ies a
nd
co
llab
ora
tion
Mo
ICT
N
on
e
Ye
s
Refin
ed
Institu
tion
al
Fra
me
wo
rk
1.0
0
0.5
0
0.0
0
0.0
0
0.0
0
1.5
0
Co
nn
ecte
dU
ga
nd
@2020
92
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
2.2
. B
uild
ing
in
stitu
tion
al
ca
pacitie
s to
e
nsu
re
de
ve
lopm
ent,
imp
lem
en
tatio
n
an
d e
nfo
rce
me
nt
of p
olic
ies, la
ws
an
d re
gu
latio
ns
Mo
ICT
N
ITA
-U,
UC
C
&R
esp
ec
tive
M
DA
s &
L
Gs
No
Im
pro
ve
d
Skills
et fo
r In
stitu
tion
s
4.8
3
6.4
4
1.0
0
1.0
0
1.0
0
14
.27
2.3
. S
tren
gth
en
the
IC
T S
ecto
r W
ork
ing
Gro
up
th
at is
pre
mis
ed
o
n c
olla
bo
ratio
n
am
ong
sta
ke
hold
ers
, so
a
s to
take
a
dva
nta
ge
of th
e
va
st k
no
wle
dg
e,
exp
erie
nce
an
d
oth
er re
sou
rces
from
the
va
riou
s
sta
ke
hold
ers
in
de
ve
lopin
g th
e
se
cto
r
Mo
ICT
N
ITA
-U,
UC
C
&R
esp
ec
tive
M
DA
s &
L
Gs
No
A
ctiv
e IC
T
Se
cto
r W
ork
ing
G
rou
p
0.3
0
0.3
0
0.3
0
0.3
0
0.3
0
1.5
0
2.4
. S
tren
gth
en
p
latfo
rms a
nd
fo
rum
s fo
r sta
ke
hold
er
en
ga
ge
me
nt in
th
e s
ecto
r
Mo
ICT
N
ITA
-U,
UC
C
&R
esp
ec
tive
M
DA
s &
L
Gs
No
P
latfo
rms
an
d
Fo
rum
s
0.3
0
1.0
8
0.9
2
0.7
9
0.6
7
3.7
6
Co
nn
ecte
dU
ga
nd
@2020
93
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
Hu
ma
n
Cap
ital
Deve
lop
me
nt
an
d P
lan
nin
g
Ob
jectiv
e 3
:
To
de
ve
lop
a
nd
nu
rture
a
co
mp
etitiv
e
do
mestic
h
um
an
re
so
urc
e
ba
se
Stra
teg
y 1
:
Deve
lop
critic
al m
ass
of IC
T s
kille
d
Uga
nd
an
s
an
d in
dustry
re
ad
y
wo
rkfo
rce
3.1
. E
sta
blis
h th
e
cu
rrent s
tock a
nd
q
ua
lity o
f ICT
co
mp
ete
ncie
s in
th
e c
ou
ntry
Mo
ICT
P
riva
te
Se
cto
r p
laye
rs
No
IC
T H
um
an
R
eso
urc
e
su
rve
y; a
nd
ICT
Sta
te
of N
atio
n
pu
blic
atio
n
0.5
0
0.0
0
0.0
0
0.0
0
0.0
0
0.5
0
3.2
. In
stitu
tion
aliz
e
an
d b
uild
ca
pacity
of IC
T
ca
dre
s in
G
ove
rnm
en
t
Mo
ICT
N
ITA
-U
No
S
kille
d IC
T
ca
dre
s in
G
ove
rnm
en
t
8.1
0
5.0
0
4.0
0
4.0
0
4.0
0
25
.10
3.3
. Im
ple
men
t the
M
aste
r Pla
n to
tra
nsfo
rm U
ICT
in
to a
Ce
ntre
of
Exce
llence
UC
C
UIC
T
Ye
s
(RC
DF
)
UIC
T
Ma
ste
r P
lan
0.0
0
2.0
0
2.2
0
2.4
2
2.6
6
9.2
8
3.4
. E
sta
blis
h a
su
sta
ina
ble
ICT
tra
inin
g p
rog
ram
fo
r Citiz
ens
UC
C
Non
e
Ye
s
(RC
DF
)
Citiz
en
tra
inin
g
pro
gra
m
1.3
0
1.4
3
1.5
7
1.7
3
1.9
0
7.9
3
3.5
. Im
ple
men
t the
ce
rtifica
tion
and
a
ccre
dita
tion
for
ICT
p
rofe
ssio
nals
, tra
ine
rs / tra
inin
g
en
tities, p
rod
ucts
a
nd
se
rvic
es
NIT
A-U
R
esp
ecti
ve
M
DA
s,
Aca
dem
ic a
nd
P
riva
te
Se
cto
r p
laye
rs
No
D
ata
base
o
f Se
rvic
e
Pro
vid
ers
a
nd
T
rain
ing
In
stitu
tion
s;
an
d
Com
plia
nce
A
ud
its
0.0
0
0.4
0
0.7
9
0.7
9
0.7
9
2.7
7
Co
nn
ecte
dU
ga
nd
@2020
94
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
3.6
. P
artn
er w
ith
Min
istry
of
Ed
uca
tion a
nd
train
ing
in
stitu
tions to
re
vie
w, d
eve
lop
a
nd
imp
lem
en
t IC
T tra
inin
g
cu
rricu
lum
at a
ll le
ve
ls o
f the
e
du
ca
tion
syste
m
Mo
ICT
N
ITA
-U,
UC
C
&M
inis
try
of
Ed
uca
tion
&
Aca
dem
ia
No
R
evie
we
d
ICT
C
urric
ulu
m
1.0
0
3.1
2
1.0
0
1.0
0
1.0
0
7.1
2
3.7
. D
eve
lop
an
d
imp
lem
en
t a
me
ch
an
ism
for
join
t pla
nn
ing
an
d
ICT
inte
rnship
b
etw
ee
n
aca
de
mia
an
d
the
ind
ustry
Mo
ICT
N
ITA
-U,
UC
C
&A
ca
de
mia
&
Priv
ate
S
ecto
r p
laye
rs
No
M
ech
an
ism
0
.00
1.5
3
0.5
0
0.5
0
0.5
0
3.0
3
3.8
. D
eve
lop
an
d
imp
lem
en
t ta
rge
ted
ca
pacity
b
uild
ing fo
r te
ach
ers
to
inco
rpo
rate
ICT
in
ped
ag
og
y
UC
C
Aca
dem
ia
N
o
ICT
T
ea
ch
er re
-to
ole
d
0.0
0
2.0
0
2.0
0
2.0
0
2.0
0
8.0
0
Ob
jectiv
e 4
:
To
cre
ate
m
ass
aw
are
ne
ss
ab
ou
t ICT
s
an
d th
eir
rele
va
nce
in
pe
op
le‟s
da
y-
to-d
ay liv
es
Stra
teg
y 1
:
Bu
ild a
n IC
T-
aw
are
so
cie
ty
4.1
. C
olla
bo
rate
with
d
eve
lopm
ent
pa
rtne
rs in
clu
din
g
civ
il so
cie
ty to
scale
up
and
im
ple
me
nt
co
mm
unity
ICT
a
wa
ren
ess
cre
atio
n
initia
tives
Mo
ICT
N
ITA
-U,
UC
C
&D
eve
lop
me
nt
Pa
rtne
rs
No
C
olla
bo
rati
on
s w
ith
de
ve
lopm
en
t pa
rtne
rs
0.6
0
0.6
6
0.7
3
0.8
0
0.8
8
3.6
7
Co
nn
ecte
dU
ga
nd
@2020
95
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
4.2
. D
eve
lop
a
co
he
ren
t stra
teg
y
on
the u
se
of
so
cia
l me
dia
for
ICT
aw
are
ne
ss
Mo
ICT
N
ITA
-U
& U
CC
N
o
Stra
teg
y fo
r th
e u
se
of
so
cia
l m
ed
ia fo
r IC
T
aw
are
ne
ss
0.4
0
0.1
0
0.1
0
0.1
0
0.0
0
0.7
0
4.3
. In
tensify
the
use
o
f prin
t and
e
lectro
nic
me
dia
a
s a
too
l for m
ass
se
nsitiz
atio
n a
nd
a
wa
ren
ess a
bou
t IC
Ts
Mo
ICT
N
ITA
-U
& U
CC
N
o
Num
be
r of
prin
t an
d
ele
ctro
nic
m
ed
ia
utiliz
ed
0.3
0
0.1
8
0.1
9
0.2
1
0.2
3
1.1
1
4.4
. C
oo
rdin
ate
the
fo
rma
tion o
f ICT
a
sso
cia
tion
s a
nd
p
rofe
ssio
nal
bo
die
s a
s a
m
ech
an
ism
to
cre
ate
ICT
a
wa
ren
ess
Mo
ICT
N
ITA
-U,
UC
C
&IC
T
Associa
tio
ns
No
C
olla
bo
rati
on
s w
ith
ICT
a
sso
cia
tion
s a
nd
p
rofe
ssio
na
l bo
die
s
0.3
0
0.5
0
0.5
0
0.5
0
0.3
0
2.1
0
Stra
teg
y 2
:
En
ha
nce
a
cce
ss to
p
ub
lic
info
rma
tion
4.5
. D
eve
lop
an
d
imp
lem
en
t a
me
ch
an
ism
that
will e
nsu
re m
ass
se
nsitiz
atio
n a
nd
a
wa
ren
ess a
bou
t IC
T p
olic
ies,
pro
gra
mm
es a
nd
p
roje
cts
Mo
ICT
N
ITA
-U
& U
CC
N
o
Me
ch
an
ism
fo
r mass
se
nsitiz
atio
n a
nd
a
wa
ren
ess
on
ICT
p
olic
ies,
pro
gra
mm
es a
nd
p
roje
cts
0.8
0
0.8
8
0.9
7
1.0
6
1.1
7
4.8
8
Co
nn
ecte
dU
ga
nd
@2020
96
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
4.6
. C
olla
bo
rate
with
M
inis
try o
f In
form
atio
n a
nd
N
atio
nal
Gu
ida
nce
to
pu
blic
ize
the
A
ccess to
In
form
atio
n A
ct in
re
latio
n to
onlin
e
pla
tform
s
Mo
ICT
N
ITA
-U,
UC
C
&M
oIN
G
No
A
ccess to
In
form
atio
n
Act
co
llab
ora
tion
/ a
gre
em
en
t
0.0
0
3.6
6
2.0
0
0.0
0
0.0
0
5.6
6
4.7
. P
rovid
e
Te
ch
nic
al
Su
pp
ort in
clu
din
g
sta
nd
ard
s fo
r o
pe
ratio
na
liza
tion
a
nd
up
da
te o
f the
G
ove
rnm
en
t Web
P
orta
l, we
bsite
s
an
d s
ocia
l med
ia
NIT
A-U
N
on
e
No
T
ech
nic
al
Su
pp
ort
1.0
0
2.4
1
1.6
4
1.4
4
0.6
8
7.1
7
4.8
. D
eve
lop
Ope
n
Data
for
Go
ve
rnm
en
t
NIT
A-U
D
eve
lop
me
nt
Pa
rtne
rs
Ye
s
Op
en
Da
ta
for
Go
ve
rnm
en
t
1.0
2
2.0
2
0.9
6
0.0
3
0.0
0
4.0
3
ICT
In
fras
truc
tur
e
Ob
jectiv
e 4
:
To
en
su
re
effic
iency in
Stra
teg
y 1
:
En
su
re
co
ord
ina
ted
a
nd
co
llab
ora
tive
p
lan
nin
g a
s
we
ll as
5.1
. E
sta
blis
h a
nd
im
ple
me
nt a
m
ech
an
ism
for
pla
nnin
g,
de
ve
lopm
ent,
de
plo
ym
en
t an
d
ma
nag
em
en
t of
ICT
infra
stru
ctu
re
Mo
ICT
N
ITA
-U,
UC
C
&P
riva
te
Se
cto
r p
laye
rs
No
A
fford
able
, re
liab
le &
q
ua
lity
bro
ad
ba
nd
in
frastru
ctu
re
0.0
0
4.0
0
4.0
0
7.4
7
5.6
2
21
.09
Co
nn
ecte
dU
ga
nd
@2020
97
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
co
ord
ina
tion,
pla
nnin
g,
inve
stm
en
t, im
ple
me
nta
tion
an
d
utiliz
atio
n o
f e
nd
-to-e
nd
IC
T
infra
stru
ctu
re
de
ve
lopm
ent
of IC
T
infra
stru
ctu
re
5.2
. D
eve
lop
an
d
imp
lem
en
t a
Natio
nal IC
T
Infra
stru
ctu
re
Stru
ctu
ral P
lan
Mo
ICT
N
ITA
-U,
UC
C
&P
riva
te
Se
cto
r p
laye
rs
Ye
s
Natio
nal
ICT
In
frastru
ctu
re
Stru
ctu
ral
Pla
n
1.2
0
1.0
0
1.0
0
1.0
0
1.0
0
5.2
0
5.3
. E
sta
blis
h a
m
ech
an
ism
for
co
llab
ora
tive
m
on
itorin
g a
nd
e
va
lua
tion
of IC
T
infra
stru
ctu
re
de
plo
ym
en
t in
line
with
the
Pla
n
an
d d
eve
lope
d
sta
nd
ard
s
Mo
ICT
N
ITA
-U
& U
CC
N
o
M&
E
me
ch
an
ism
fo
r ICT
in
frastru
ctu
re
0.2
1
0.2
0
0.2
0
0.2
0
0.2
0
1.0
1
5.4
. E
mb
race
co
nve
rgen
ce
of
ICT
tech
no
log
ies
thro
ugh
co
mm
on
in
frastru
ctu
re
de
plo
ym
en
t an
d
sh
arin
g
Mo
ICT
N
ITA
-U,
UC
C
&P
riva
te
Se
cto
r p
laye
rs
No
C
om
mon
in
frastru
ctu
re
de
plo
ye
d
an
d s
ha
red
2.5
0
0.4
0
0.4
05
0.4
1
0.4
1
4.1
25
5.5
. D
eve
lop
an
d
imp
lem
en
t a
Natio
nal P
osta
l &
Cou
rier S
erv
ices
Ma
ste
r Pla
n to
e
xp
loit
op
po
rtun
ities in
e
-Go
ve
rnm
ent
an
d e
-Com
me
rce
UC
C
UP
L
No
N
atio
nal
Ma
ste
r P
lan
for
po
sta
l an
d
co
urie
r se
rvic
es
0.0
0
0.6
6
1.2
0
0.6
6
0.0
0
2.5
2
Co
nn
ecte
dU
ga
nd
@2020
98
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
5.6
. P
artic
ipa
te in
N
atio
nal
Coo
rdin
atio
n
Me
ch
an
ism
for
syn
ch
ron
ise
d
pla
nnin
g a
nd
de
live
ry o
f U
tilities
infra
stru
ctu
re
Mo
ICT
N
ITA
-U,
UC
C
&P
riva
te
Se
cto
r p
laye
rs
No
N
atio
nal
Coo
rdin
atio
n
Me
ch
an
ism
0.0
0
2.5
0
3.7
5
3.7
5
4.6
0
14
.60
Stra
teg
y 2
:
En
su
re
ava
ilability
a
nd
relia
bility
o
f ubiq
uito
us
bro
ad
ba
nd
n
etw
ork
with
in
terc
on
ne
ctio
n to
reg
ion
al
ne
two
rks
5.7
. M
on
itor th
e
imp
lem
en
tatio
n o
f IC
T in
frastru
ctu
re
in lin
e w
ith th
e
Natio
nal
Bro
ad
ban
d
Stra
teg
y
Mo
ICT
N
on
e
No
In
tero
pe
rab
le IC
T
Infra
stru
ctu
re
0.0
0
0.3
0
0.9
0
0.3
0
0.0
0
1.5
0
5.8
. E
xte
nd
NB
I to
co
ve
r the N
DP
II p
riority
are
as a
nd
en
su
re
inte
rco
nne
ctiv
ity
with
reg
iona
l b
ackb
one
in
frastru
ctu
re
NIT
A-U
N
on
e
Ye
s
(RC
IP
)
Exte
nd
ed
N
BI
0.0
0
15
.00
20
.00
20
.00
20
.00
75
.00
5.9
. Im
ple
men
t in
no
va
tive
sp
ectru
m
ma
nag
em
en
t p
ractic
es to
e
nsu
re o
ptim
al
utiliz
atio
n o
f the
n
atio
na
l reso
urc
e
UC
C
Non
e
No
S
pe
ctru
m
ma
nag
em
en
t pra
ctic
es
0.0
0
3.3
5
3.5
2
1.3
8
1.3
0
9.5
5
Co
nn
ecte
dU
ga
nd
@2020
99
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
5.1
0.
Pro
mo
te th
e
de
ve
lopm
ent a
nd
u
se
of In
tern
et
Exch
an
ge P
oin
ts
Mo
ICT
N
ITA
-U
& U
CC
N
o
Red
uced
In
tern
et
ch
arg
es /
co
sts
0.0
0
6.7
0
7.0
4
2.7
5
2.6
0
19
.09
5.1
1.
Deve
lop
a
me
ch
an
ism
for
Natio
nal
Ba
ckb
on
e
co
nne
ctiv
ity to
in
tern
atio
na
l sub
-m
arin
e c
ab
les
Mo
ICT
N
ITA
-U,
UC
C
&D
eve
lop
me
nt
Pa
rtne
rs
No
N
atio
nal
Ba
ckb
on
e
Con
ne
ctiv
ity
me
ch
an
ism
0.0
0
6.0
0
4.8
0
0.0
0
0.0
0
10
.80
Stra
teg
y 3
:
En
su
re
acce
ssib
ility
an
d
affo
rdab
ility o
f IC
T d
evic
es
as w
ell a
s
se
rvic
es
5.1
2.
Imp
lem
en
t last
mile
con
nectiv
ity
co
untry
wid
e in
p
artn
ers
hip
with
th
e P
riva
te
Se
cto
r
NIT
A-U
P
riva
te
Se
cto
r p
laye
rs
Ye
s
(RC
IP
)
Inte
rope
rab
le IC
T
Infra
stru
ctu
re
(Con
ne
ctiv
ity o
f en
d-
use
rs)
8.1
0
8.1
0
8.1
0
5.4
0
2.7
0
32
.40
5.1
3.
Pro
mo
te
pro
ductio
n a
nd
u
se
of lo
w-c
ost
locally
assem
ble
d
de
vic
es in
co
llab
ora
tion
with
th
e P
riva
te
Se
cto
r
Mo
ICT
N
ITA
-U,
UC
C
&P
riva
te
Se
cto
r p
laye
rs
No
In
cre
ased
a
va
ilability
o
f low
cost
locally
d
evic
es
0.8
0
0.3
5
0.3
5
0.3
0
0.2
0
2.0
0
5.1
4.
Imp
lem
en
t in
terv
en
tions th
at
will e
nsu
re
affo
rdab
ility o
f IC
T d
evic
es a
nd
se
rvic
es
Mo
ICT
N
ITA
-U,
UC
C
&P
riva
te
Se
cto
r p
laye
rs
No
In
terv
en
tion
s fo
r a
fford
ab
le
ICT
de
vic
es
an
d
se
rvic
es
0.6
0
0.6
6
0.7
3
0.8
0
0.8
8
3.6
7
Co
nn
ecte
dU
ga
nd
@2020
100
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
Info
rma
tion
S
ec
urity
Ob
jectiv
e 6
:
To
de
ve
lop
a
se
cu
re,
relia
ble
an
d
resilie
nt
info
rma
tion
se
cu
rity
syste
m w
ith
na
tion
al
ca
pacity
to
resp
on
d to
cyb
er s
ecu
rity
thre
ats
Stra
teg
y 1
:
Imp
lem
en
t th
e N
atio
nal
Info
rma
tion
S
ecu
rity
Stra
teg
y
(NIS
S)
6.1
. Im
ple
men
t the
N
atio
nal
Info
rma
tion
S
ecu
rity
Fra
me
wo
rk
(NIS
F) in
clu
din
g
op
era
tiona
liza
tion
o
f the
Na
tion
al
Info
rma
tion
S
ecu
rity A
dvis
ory
G
rou
p
NIT
A-U
&
UC
C
Non
e
No
N
atio
nal
Info
rma
tion
S
ecu
rity
Fra
me
wo
rk
(NIS
F)
2.7
5
3.1
3
3.9
2
3.8
5
3.3
0
16
.95
6.2
. E
sta
blis
h th
e
Natio
nal C
ER
T,
an
d e
nsu
re
de
ve
lopm
ent a
nd
in
teg
ratio
n o
f se
cto
rial C
ER
Ts
Mo
ICT
N
ITA
-U,
UC
C
&D
eve
lop
me
nt
Pa
rtne
rs
No
N
atio
nal
CE
RT
an
d
Se
cto
rial
CE
RT
s
2.5
0
3.3
6
4.0
0
2.9
0
2.5
0
15
.26
Stra
teg
y 2
:
En
su
re
pro
tectio
n o
f co
nsu
me
rs o
f IC
T s
erv
ice
s
6.3
. B
uild
ca
pa
city
of
ke
y in
stitu
tion
s
acro
ss th
e b
oa
rd
(leg
isla
ture
, ju
dic
iary
, law
e
nfo
rce
me
nt
ag
encie
s e
tc)
Mo
ICT
N
ITA
-U,
UC
C
&R
esp
ec
tive
M
DA
s
No
E
mp
ow
ere
d k
ey
institu
tions
1.2
0
2.0
0
2.6
5
1.0
0
1.0
0
7.8
5
6.4
. M
ou
nt c
on
ce
rted
IC
T s
ecu
rity
aw
are
ne
ss
ca
mp
aig
ns
Mo
ICT
N
ITA
-U
& U
CC
N
o
ICT
se
cu
rity
aw
are
ne
ss
ca
mp
aig
ns
0.5
0
0.1
8
0.0
8
0.0
8
0.0
8
0.9
2
6.5
. D
eve
lop
na
tion
al
au
then
tica
tion
m
ech
an
ism
s lik
e
PK
I
NIT
A-U
M
oIC
T
No
N
atio
nal
Au
the
ntic
ati
on
M
ech
an
ism
s lik
e P
KI
3.5
0
4.2
8
3.0
0
0.0
0
0.0
0
10
.78
Co
nn
ecte
dU
ga
nd
@2020
101
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
6.6
. Im
ple
men
t w
eb
site
re
gu
latio
n a
nd
so
cia
l me
dia
for
Go
ve
rnm
en
t
Mo
ICT
N
ITA
-U
No
S
ocia
l M
ed
ia
Gu
ide
lines
imp
lem
en
ted
0.3
0
0.1
5
0.1
5
0.1
5
0.1
5
0.9
0
6.7
. E
sta
blis
h a
nd
m
ain
tain
p
artn
ers
hip
a
gre
em
en
ts w
ith
reg
iona
l an
d
inte
rna
tion
al
pla
ye
rs o
n
info
rma
tion
se
cu
rity w
ith
pa
rtne
r sta
tes
Mo
ICT
N
ITA
-U
& U
CC
N
o
Pa
rtne
rsh
ips,
Ag
ree
me
nt
s &
Mo
Us
0.0
0
1.0
7
1.4
9
1.6
1
1.7
5
5.9
2
En
ab
ling
E
nviro
nm
en
t to
sp
ur IC
T
gro
wth
an
d
utiliz
atio
n
Res
ea
rch
, In
no
va
tion
a
nd
D
eve
lop
me
nt
Ob
jectiv
e 7
:
To
pro
mo
te
Rese
arc
h,
Inn
ova
tion
a
nd
D
eve
lop
me
nt
of IC
T a
nd
R
ele
va
nt IC
T
en
ab
led
se
rvic
es
Stra
teg
y 1
:
Cre
ate
an
e
na
blin
g
en
viro
nm
en
t to
sup
po
rt R
ese
arc
h,
Inn
ova
tion
a
nd
D
eve
lop
me
nt
7.1
. D
eve
lop
an
ICT
R
ese
arc
h,
Inn
ova
tion
an
d
Deve
lop
me
nt
Stra
teg
y fo
r U
ga
nd
a in
clu
din
g
assis
tan
ce
to
en
tities in
o
bta
inin
g p
ate
nts
Mo
ICT
N
ITA
-U,
UC
C
&D
eve
lop
me
nt
Pa
rtne
rs
Ye
s
ICT
R
ese
arc
h &
In
no
va
tion
S
trate
gy
0.5
0
0.0
0
0.0
0
0.0
0
0.0
0
0.5
0
7.2
. E
sta
blis
h a
se
cto
r-wid
e
me
ch
an
ism
for
ICT
rese
arc
h,
inn
ova
tion
an
d
de
ve
lopm
ent
Mo
ICT
N
ITA
-U,
UC
C,
Aca
dem
ia
&
Priv
ate
S
ecto
r p
laye
rs
Ye
s
Rese
arc
h &
In
no
va
tion
M
ech
an
ism
0.6
0
0.6
6
0.7
3
0.8
0
0.8
8
3.6
7
Co
nn
ecte
dU
ga
nd
@2020
102
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
7.3
. E
sta
blis
h a
n IC
T
Rese
arc
h,
Inn
ova
tion
an
d
Deve
lop
me
nt
Fu
nd
Mo
ICT
N
on
e
No
IC
T
Rese
arc
h,
Inn
ova
tion
a
nd
D
eve
lop
me
nt F
und
5.0
0
15
.00
10
.00
10
.00
10
.00
50
.00
7.4
. E
sta
blis
h IC
T
lab
ora
torie
s in
in
stitu
tions o
f h
igh
er le
arn
ing
NIT
A-U
&
UC
C
Aca
dem
ia
&
Priv
ate
S
ecto
r p
laye
rs
No
IC
T
lab
ora
torie
s
0.0
0
5.5
3
10
.00
10
.00
10
.00
35
.53
7.5
. D
eve
lop
su
ppo
rt p
rog
ram
me
s to
fa
cilita
te
de
ve
lopm
ent o
f IC
T in
cu
ba
tion
facilitie
s a
nd
a
ctiv
ities
NIT
A-U
&
UC
C
Priv
ate
S
ecto
r p
laye
rs
No
IC
T
Incub
atio
n
initia
tives
2.0
7
2.0
8
0.0
0
0.0
0
0.0
0
4.1
5
7.6
. E
sta
blis
h IC
T
Pa
rks a
nd
spe
cia
l e
co
no
mic
zo
ne
Mo
ICT
N
ITA
-U
&P
riva
te
Se
cto
r p
laye
rs
No
IC
T P
ark
s
0.0
0
3.2
0
5.1
3
4.1
3
1.0
0
13
.46
7.7
. D
eve
lop
an
d
imp
lem
en
t a
pro
gra
mm
e to
a
ttract le
ad
ing
co
mp
an
ies in
the
in
dustry
an
d
de
ve
lopm
ent
pa
rtne
rs to
e
sta
blis
h IC
T
rese
arc
h,
inn
ova
tion
an
d
de
ve
lopm
ent
facilitie
s
Mo
ICT
N
ITA
-U,
UC
C,
Aca
dem
ia
&
Priv
ate
S
ecto
r p
laye
rs
No
R
ese
arc
h &
In
no
va
tion
p
rog
ram
me
fo
r a
ttractin
g
lea
din
g
co
mp
an
ies
0.0
0
2.0
0
2.0
0
2.0
0
2.0
0
8.0
0
Co
nn
ecte
dU
ga
nd
@2020
103
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
Stra
teg
y 2
:
En
ha
nce
p
artic
ipatio
n
of a
ca
dem
ia
in R
ese
arc
h,
Inn
ova
tion
a
nd
D
eve
lop
me
nt
for IC
T b
ased
so
lutio
ns to
lo
cal a
nd
re
gio
na
l n
ee
ds
7.8
. D
eve
lop
a
fram
ew
ork
for
co
llab
ora
tion
with
re
se
arc
h/a
cad
em
ia fo
r cre
atin
g
ind
ustry
req
uire
d
so
lutio
ns
Mo
ICT
N
ITA
-U,
UC
C,
Aca
dem
ia
, P
riva
te
Se
cto
r p
laye
rs,
UN
CS
T
& N
CH
E
No
F
ram
ew
ork
fo
r co
llab
ora
tion
with
re
se
arc
h/a
ca
de
mia
0.0
0
0.6
0
0.6
6
0.7
3
0.8
0
2.7
9
ICT
Sa
fety
a
nd
E
nviro
nm
en
t
Ob
jectiv
e 8
:
To
incre
ase
th
e d
iffusio
n
of G
ree
n IC
Ts
in th
e IC
T
Se
cto
r as w
ell
as o
the
r se
cto
rs
Stra
teg
y 1
:
Pro
mo
te th
e
use
of G
ree
n
ICT
s
8.1
. C
rea
te
aw
are
ne
ss a
bou
t G
ree
n IC
Ts
Mo
ICT
N
ITA
-U
& U
CC
N
o
Gre
en
ICT
a
wa
ren
ess
0.6
0
0.6
6
0.7
3
0.8
0
0.8
8
3.6
7
8.2
. P
rom
ote
the u
se
o
f ICT
-en
ab
led
so
lutio
ns fo
r clim
ate
cha
nge
m
itiga
tion
an
d
ad
ap
tatio
n
Mo
ICT
N
ITA
-U,
UC
C &
M
oW
E
No
C
lima
te-
frien
dly
ICT
so
lutio
ns
0.4
0
0.4
0
0.4
0
0.4
0
0.4
0
2.0
0
8.3
. Im
ple
men
t e
fficie
nt
ma
nag
em
en
t an
d
dis
po
sal
me
ch
an
ism
s o
f e-
wa
ste
in lin
e w
ith
the
e-w
aste
p
olic
y
Mo
ICT
N
ITA
-U,
UC
C &
U
NC
ST
No
E
-wa
ste
m
an
ag
em
en
t an
d
dis
po
sal
me
ch
an
ism
s
0.3
0
0.1
5
0.1
5
0.1
5
0.1
5
0.9
0
Co
nn
ecte
dU
ga
nd
@2020
104
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
8.4
. E
sta
blis
h a
nd
im
ple
me
nt
me
ch
an
ism
s fo
r sta
ke
hold
er
co
llab
ora
tion
and
in
vo
lve
men
t in
ICT
for
en
viro
nm
en
t su
sta
ina
bility
Mo
ICT
N
ITA
-U,
UC
C &
M
oW
E
No
M
ech
an
ism
fo
r sta
ke
hold
er
co
llab
ora
tion
an
d
invo
lve
men
t
0.0
0
0.6
6
0.7
3
0.8
0
0.8
8
3.0
7
Ob
jectiv
e 9
:
To
sa
feg
ua
rd
the
we
ll-bein
g
of IC
T
co
nsu
me
rs
an
d th
e p
ub
lic
Stra
teg
y 1
:
Pro
mo
te th
e
de
ve
lopm
ent
of a
nd
co
nfo
rmity
to
he
alth
and
sa
fety
sta
nd
ard
s
rela
ted
to
de
plo
ym
en
t a
nd
use
of
ICT
s
9.1
. L
ocalis
e / a
do
pt
rele
va
nt
inte
rna
tion
al
sta
nd
ard
s a
nd
g
uid
elin
es fo
r h
um
an
sa
fety
w
ith re
sp
ect to
IC
T p
rod
ucts
Mo
ICT
N
ITA
-U
& U
CC
N
o
Lo
cal
sta
nd
ard
s
an
d
gu
idelin
es
for h
um
an
sa
fety
with
re
sp
ect to
IC
T
pro
ducts
0.0
0
0.0
75
0.0
75
0.0
0
0.0
0
0.1
5
9.2
. C
ha
mpio
n th
e
de
ve
lopm
ent o
f re
qu
isite
ICT
sta
nd
ard
s
Mo
ICT
N
ITA
-U
& U
CC
N
o
Req
uis
ite
ICT
sta
nd
ard
s
0.0
0
0.0
75
0.0
75
0.0
0
0.0
0
0.1
5
9.3
. R
evie
w th
e
na
tion
al
co
nfo
rmity
re
gim
e w
ith
resp
ect to
sta
nd
ard
s a
nd
e
nh
ance
the
a
sso
cia
ted
pro
cesse
s a
nd
fa
cilitie
s
Mo
ICT
N
ITA
-U
& U
CC
N
o
Ap
pro
pria
te
na
tion
al
co
nfo
rmity
re
gim
e
0.0
0
0.0
75
0.0
75
0.0
75
0.0
75
0.3
0
Co
nn
ecte
dU
ga
nd
@2020
105
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
Stra
teg
y 2
:
Em
po
we
r co
nsu
me
rs to
m
ake
in
form
ed
d
ecis
ion
s
9.4
. E
sta
blis
h
me
ch
an
ism
s to
in
cre
ase
aw
are
ne
ss o
f co
nsu
me
rs a
nd
th
eir e
ase
in
esta
blis
hin
g
co
nfo
rmity
of IC
T
pro
ducts
Mo
ICT
N
ITA
-U
& U
CC
N
o
Me
ch
an
ism
s fo
r in
cre
asin
g
aw
are
ne
ss
0.0
0
0.0
75
0.0
75
0.0
75
0.0
75
0.3
0
ICT
in o
the
r S
ec
tors
Ob
jectiv
e 1
0:
To
incre
ase
e
fficie
ncy fo
r n
on
-ICT
S
ecto
rs
Stra
teg
y 1
:
Pro
mo
te th
e
ap
plic
atio
n
an
d u
sa
ge
of
ICT
in o
the
r se
cto
rs
10
.1.
Colla
bo
rate
with
th
e re
sp
ectiv
e
MD
As in
oth
er
se
cto
rs o
n m
ajo
r IC
T p
roje
cts
(e.g
. In
teg
rate
d J
ustic
e
Info
rma
tion
M
an
ag
em
en
t S
yste
m, L
an
d
Info
rma
tion
S
yste
m,
Inte
gra
ted
P
ers
onn
el a
nd
P
ayro
ll Syste
m,
e-P
arlia
men
t in
clu
din
g e
-C
ab
ine
t, e-
Vo
ting
, e-T
ax, e
-Im
mig
ratio
n, e
tc)
Mo
ICT
N
ITA
-U,
UC
C,
Mo
JC
A,
Mo
LH
UD
, Mo
PS
, M
oIA
&
oth
er
resp
ectiv
e M
DA
s
No
IC
T
pro
jects
su
ppo
rted
in o
the
r se
cto
rs
1.9
7
1.9
7
2.1
7
2.1
8
2.6
3
10
.92
Co
nn
ecte
dU
ga
nd
@2020
106
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
10
.2.
Pro
vid
e S
upp
ort
for o
the
r se
cto
rs
in in
teg
ratin
g
ICT
s w
ithin
the
ir re
sp
ectiv
e c
ore
a
ctiv
ities (s
uch
as
exp
loita
tion
of o
il fie
lds, e
Le
arn
ing
, h
ea
lth re
se
arc
h,
tele
wo
rkin
g,
ag
ricu
ltura
l in
form
atio
n
dis
se
min
atio
n,
an
d s
cie
ntific
kn
ow
led
ge
sh
arin
g)
Mo
ICT
N
ITA
-U,
UC
C &
R
esp
ecti
ve
MD
As
No
IC
T
so
lutio
ns
su
ppo
rted
in o
the
r se
cto
rs
0.8
3
2.6
3
2.6
3
2.6
3
2.6
3
11
.35
ICT
for S
erv
ice
D
eliv
ery
P
rom
otin
g e
-S
erv
ice
s a
nd
L
oc
al
Co
nte
nt
Ob
jectiv
e 1
1:
To
pro
mo
te
the
d
eve
lopm
ent
of IC
T
en
ab
led
se
rvic
es
am
ong
citiz
ens
Stra
teg
y 1
:
Deve
lop
an
d
pro
mote
the
u
se
of e
-S
erv
ice
s
11
.1.
En
co
ura
ge
the
u
se
of IC
T to
ols
fo
r trade
, se
rvic
e
de
live
ry a
nd
e
xch
an
ge
of
info
rma
tion
Mo
ICT
N
ITA
-U
& U
CC
N
o
ICT
too
ls,
Se
rvic
e
Deliv
ery
a
nd
E
xch
an
ge
of
Info
rma
tion
in
pla
ce
0.8
0
0.2
0
0.0
0
0.0
0
0.0
0
1.0
0
11
.2.
Pro
mo
te th
e
de
ve
lopm
ent a
nd
u
se
of IC
T v
alu
e-
ad
de
d s
erv
ices
Mo
ICT
N
ITA
-U,
UC
C &
D
eve
lop
me
nt
Pa
rtne
rs
No
V
alu
e-
ad
de
d
se
rvic
es
up
take
in
cre
ased
0.7
9
0.1
9
0.1
9
0.1
9
0.1
9
1.5
5
11
.3.
Incen
tiviz
e th
e
ad
op
tion
of IC
T in
S
ME
s
Mo
ICT
N
ITA
-U,
UC
C &
D
eve
lop
me
nt
Pa
rtne
rs
No
S
ME
s
ad
op
ting
IC
T
0.8
0
0.8
1
0.0
0
0.0
0
0.0
0
1.6
1
Co
nn
ecte
dU
ga
nd
@2020
107
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
Ob
jectiv
e 1
2:
To
de
ve
lop
a
fram
ew
ork
for
facilita
ting th
e
de
ve
lopm
ent
an
d a
cce
ss to
a
wid
e ra
nge
o
f rele
va
nt
co
nte
nt fo
r th
e v
ario
us
co
mm
unic
atio
n m
ed
ium
s
Stra
teg
y 1
:
En
ha
nce
ca
pacity
for
local c
on
ten
t d
eve
lopm
ent
an
d u
sa
ge
in
the
va
riou
s
ICT
se
rvic
es
12
.1.
Deve
lop
an
d
imp
lem
en
t a
stra
teg
y fo
r p
rom
otin
g th
e
de
ve
lopm
ent a
nd
u
se
of lo
cal
co
nte
nt fo
r ICT
se
rvic
es
Mo
ICT
N
ITA
-U,
UC
C &
D
eve
lop
me
nt
Pa
rtne
rs
No
S
trate
gy fo
r p
rom
otin
g
the
d
eve
lopm
en
t an
d u
se
o
f loca
l co
nte
nt
0.4
4
0.4
4
0.0
0
0.0
0
0.0
0
0.8
8
12
.2.
Deve
lop
an
d
imp
lem
en
t p
olic
ies a
nd
g
uid
elin
es fo
r lo
cal q
uo
tas in
th
e e
mp
loym
en
t a
s w
ell a
s
ad
op
tion
of lo
cal
co
nte
nt in
ICT
se
rvic
es
Mo
ICT
N
ITA
-U,
UC
C &
U
NC
ST
No
P
olic
ies
an
d
gu
idelin
es
for lo
ca
l q
uo
tas
0.7
2
0.7
9
0.8
7
0.9
6
1.0
5
4.3
9
Stra
teg
y 2
:
Pro
mo
te u
se
o
f loca
lly
de
ve
lope
d
so
lutio
ns a
nd
a
pp
lica
tions
12
.3.
Deve
lop
an
d
imp
lem
en
t a
stra
teg
y fo
r p
rom
otio
n a
nd
use
of lo
cal IC
T
pro
ducts
by
Go
ve
rnm
en
t an
d
Priv
ate
Se
cto
r th
rou
gh
a
co
mp
reh
en
siv
e
incen
tive
sche
me
for e
ntitie
s
ad
op
ting
an
d
usin
g lo
cally
d
eve
lope
d IC
T
so
lutio
ns,
pro
ducts
an
d
ap
plic
atio
ns
Mo
ICT
N
ITA
-U
& U
CC
N
o
Incen
tive
S
ch
em
e in
p
lace
1.8
0
2.6
0
1.0
0
0.7
75
0.0
0
6.1
75
Co
nn
ecte
dU
ga
nd
@2020
108
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
12
.4.
Pro
mo
te
acce
ssib
ility to
a
rch
ive
d d
igita
l in
form
atio
n a
nd
m
ultim
ed
ia
co
nte
nt in
dig
ital
rep
osito
ries
Mo
ICT
N
ITA
-U
& U
CC
N
o
Accessib
le
dig
ital
info
rma
tion
a
nd
m
ultim
ed
ia
0.0
0
0.4
0
0.4
4
0.4
9
0.5
3
1.8
6
12
.5.
Co
llect, p
acka
ge
an
d p
rese
rve
in
dig
ital fo
rm a
ll in
form
atio
n
reg
ard
ing
the
cu
ltura
l he
ritag
e
of U
ga
nd
a
Mo
ICT
N
ITA
-U,
UC
C,
Mo
TW
H
&
Resp
ecti
ve
MD
As
No
D
igita
l cu
ltura
l h
erita
ge
p
acka
ge
0.0
0
0.4
0
0.4
4
0.4
9
0.5
3
1.8
6
e-
Go
ve
rnm
en
t
Ob
jectiv
e 1
3:
En
su
re
effe
ctiv
e a
nd
e
fficie
nt e
-G
ove
rnm
en
t se
rvic
es
Stra
teg
y 1
:
En
ha
nce
in
teg
ratio
n
an
d
au
tom
atio
n o
f e
-G
ove
rnm
en
t se
rvic
es
13
.1.
En
su
re
au
tom
atio
n a
nd
in
teg
ratio
n o
f p
riority
se
cto
rs
an
d s
erv
ices i.e
. N
atio
nal ID
, e-
Pro
cu
rem
ent,
Sin
gle
Win
do
w
for G
ove
rnm
en
t, e
-Ag
ricu
lture
, e-
To
uris
m, e
-E
du
ca
tion, e
-E
ne
rgy, e
-Health
, a
nd
e-J
ustic
e
NIT
A-U
M
AA
IF,
Mo
TW
H,
Mo
ES
, M
EM
D,
Mo
H,
Mo
JC
A,
& o
the
r re
sp
ectiv
e M
DA
s
No
N
atio
nal ID
, e
-P
rocu
rem
en
t, Sin
gle
W
ind
ow
for
Go
ve
rnm
en
t, e-
Ag
ricultu
re,
e-T
ou
rism
, e
-E
du
ca
tion,
e-E
ne
rgy,
e-H
ea
lth,
an
d e
-Ju
stic
e)
5.5
0
5.5
0
5.5
0
5.0
0
5.0
0
26
.50
Co
nn
ecte
dU
ga
nd
@2020
109
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
13
.2.
Esta
blis
h a
n
ele
ctro
nic
d
ocum
ent
ma
nag
em
en
t an
d
wo
rkflo
w s
yste
m
for G
ove
rnm
en
t
NIT
A-U
N
on
e
No
E
lectro
nic
d
ocum
ent
ma
nag
em
en
t an
d
wo
rkflo
w
syste
m
4.5
0
4.5
0
4.5
0
4.0
0
4.0
0
21
.50
13
.3.
Sp
ea
rhea
d d
igita
l a
rch
ivin
g a
nd
d
igita
liza
tion
of
Go
ve
rnm
en
t re
co
rds
NIT
A-U
N
on
e
No
E
lectro
nic
G
ove
rnm
en
t Reco
rds
0.0
0
4.1
5
5.5
5
5.5
5
6.6
8
21
.93
13
.4.
Esta
blis
h a
n
atio
na
l da
ta
ce
ntre
, dis
aste
r re
co
ve
ry c
en
tre,
se
cu
re
Go
ve
rnm
en
t C
lou
d (U
G-
Clo
ud
) an
d
na
tion
al d
ata
ba
nk
Mo
ICT
N
ITA
-U
Ye
s
Natio
nal
da
ta c
en
ter,
dis
aste
r re
co
ve
ry
ce
ntre
and
U
G C
lou
d
30
.00
35
.10
21
.60
8.0
0
8.0
0
10
2.7
0
13
.5.
Mo
nito
r the
im
ple
me
nta
tion o
f th
e e
-G
ove
rnm
en
t e
nte
rpris
e
arc
hite
ctu
re a
nd
in
tero
pe
rab
ility
fram
ew
ork
Mo
ICT
N
ITA
-U
&
Deve
lop
me
nt
Pa
rtne
rs
No
In
tero
pe
rab
ility
Fra
me
wo
rk;
an
d
Go
ve
rnm
en
t Arc
hite
ctu
ra
l Blu
ep
rint
3.4
0
3.9
3
3.0
0
1.0
0
1.0
0
12
.33
Co
nn
ecte
dU
ga
nd
@2020
110
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
13
.6.
De
ve
lop
in
stitu
tion
al
fram
ew
ork
for
imp
lem
en
tatio
n o
f e
-Go
ve
rnm
ent
Mo
ICT
N
ITA
-U
No
In
stitu
tion
al
Fra
me
wo
rk;
an
d
e-
Go
ve
rnm
en
t reg
ula
tion
s
2.0
0
6.5
0
3.7
1
0.0
0
0.0
0
12
.21
13
.7.
Su
pp
ort th
e
imp
lem
en
tatio
n o
f N
atio
nal
Fin
ancia
l In
form
atio
n
Syste
m
NIT
A-U
N
on
e
No
N
atio
nal
Fin
ancia
l In
form
atio
n
Syste
m
15
.88
8.0
0
8.0
0
8.0
0
8.0
0
47
.88
13
.8.
Esta
blis
h O
ne
S
top
Sh
op
C
en
tres fo
r e-
Go
ve
rnm
en
t se
rvic
e d
eliv
ery
th
rou
gh
the
p
osta
l ne
two
rk
Mo
ICT
N
ITA
-U,
UC
C &
U
PL
Ye
s
On
e S
top
S
ho
p
Cen
tres
6.1
3
5.2
5
3.5
0
1.3
1
1.3
1
17
.50
Stra
teg
y 2
:
En
ha
nce
d
eve
lopm
ent
an
d u
pta
ke
of
e-
Go
ve
rnm
en
t se
rvic
es
13
.9.
Esta
blis
h re
gio
na
l in
form
atio
n
acce
ss c
en
tres
Mo
ICT
N
ITA
-U
No
In
form
atio
n
Access
Cen
tre
13
.70
13
.46
8.0
0
8.0
0
3.0
0
46
.16
13
.10
. Op
era
tion
aliz
e
the
IT P
roje
ct
Ma
na
ge
me
nt
me
tho
do
log
y
NIT
A-U
N
on
e
No
N
um
be
r of
MD
As
utiliz
ing
the
IT
pro
ject
ma
nag
em
en
t m
eth
od
olo
gy
15
.88
0.0
0
0.0
0
0.0
0
0.0
0
15
.88
Co
nn
ecte
dU
ga
nd
@2020
111
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
13
.11
. Imp
lem
en
t the
G
ove
rnm
en
t C
itize
n
Inte
ractio
n
Cen
tre (G
CIC
)
Mo
ICT
N
ITA
-U,
OP
M &
re
sp
ectiv
e M
DA
s
No
O
nlin
e
Citiz
en
P
artic
ipa
tion
po
rtal;
Go
ve
rnm
en
t Citiz
en
In
tera
ctio
n
Cen
tre
(GC
IC);
an
d
Inte
ractiv
e
Access
Cen
tre
(IAC
)
3.9
4
3.8
9
2.0
0
2.0
0
2.0
0
13
.83
13
.12
. Pro
mo
te
utiliz
atio
n o
f O
pe
n S
ou
rce
so
ftwa
re a
nd
m
ob
ile a
pps
Mo
ICT
N
ITA
-U
&
Deve
lop
me
nt
Pa
rtne
rs
No
R
ep
lica
ble
o
pe
n
so
urc
e &
m
ob
ile
ap
ps fo
r e-
Go
ve
rnm
en
t
0.0
0
4.1
4
3.8
9
2.0
0
2.0
0
12
.03
13
.13
. Deve
lop
an
d
imp
lem
en
t a
ch
ang
e
ma
nag
em
en
t stra
teg
y fo
r a
do
ptio
n o
f e-
Go
ve
rnm
en
t se
rvic
es
Mo
ICT
N
ITA
-U
No
C
ha
ng
e
Ma
na
ge
me
nt S
trate
gy;
an
d
Aw
are
ne
ss
Pro
gra
m
1.2
0
1.2
0
1.2
0
1.2
0
1.2
0
6.0
0
13
.14
. Bu
ild c
apa
city
for
e-G
ove
rnm
ent
ad
op
tion
Mo
ICT
N
ITA
-U
&
Resp
ecti
ve
MD
As
No
In
cre
ased
a
do
ptio
n o
f e
-G
ove
rnm
en
t
5.0
5
4.3
1
3.6
7
3.1
4
2.6
8
18
.85
Co
nn
ecte
dU
ga
nd
@2020
112
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
ICT
Ind
us
try
Aw
are
nes
s
an
d
Pro
mo
tion
in
Ta
rge
t M
ark
ets
Ob
jectiv
e 1
4:
To
pro
mo
te
Uga
nd
a a
s a
n
ICT
Hu
b
Stra
teg
y 1
:
Work
with
o
the
r co
untrie
s o
f th
e re
gio
n o
n
a m
utu
ally
b
en
efic
ial
ba
sis
for a
ll-ro
un
d
de
ve
lopm
ent
of th
e IC
T
Se
cto
r
14
.1.
Und
erta
ke
join
t in
terv
en
tions w
ith
ne
ighb
ou
ring
co
untrie
s to
e
xp
lore
are
as o
f co
mp
etitiv
e
stre
ng
ths a
nd
inte
rests
Mo
ICT
N
ITA
-U,
UC
C &
P
riva
te
Se
cto
r p
laye
rs
No
Jo
int
Inte
rve
ntio
ns
8.0
0
8.0
0
8.0
0
8.0
0
8.0
0
40
.00
1
4.2
. S
up
po
rt the
e
sta
blis
hm
en
t of
a s
ecu
re,
co
mp
etitiv
e a
nd
su
sta
ina
ble
in
tern
et
ba
nd
wid
th m
ark
et
in U
ga
nd
a
Mo
ICT
N
ITA
-U,
UC
C &
P
riva
te
Se
cto
r p
laye
rs
No
S
ecu
re,
co
mp
etitiv
e
&
su
sta
ina
ble
in
tern
atio
na
l ba
nd
wid
th
ma
rke
t
0.0
0
7.6
0
8.3
6
9.2
0
10
.12
35
.28
Ob
jectiv
e 1
5:
To
pro
mo
te
Uga
nd
an
ICT
g
oo
ds a
nd
se
rvic
es
inte
rna
tion
ally
Stra
teg
y 1
:
Po
sitio
n
Uga
nd
a
co
mp
etitiv
ely
in
the
Glo
ba
l IC
T m
ark
et
15
.1.
Deve
lop
an
d
imp
lem
en
t a
stra
teg
y to
p
rom
ote
Ugan
da
a
s a
n a
ttractiv
e
ICT
-en
ab
led
se
rvic
es c
en
tre o
f th
e w
orld
Mo
ICT
N
ITA
-U,
UC
C &
P
riva
te
Se
cto
r p
laye
rs
No
S
trate
gy
pro
motin
g
Uga
nd
a
0.0
0
4.4
5
8.4
9
5.0
0
5.0
0
22
.94
15
.2.
Und
erta
ke
m
ark
et
inte
llige
nce
to
ide
ntify
targ
et
ma
rke
ts a
nd
se
rvic
es
Mo
ICT
N
ITA
-U,
UC
C &
P
riva
te
Se
cto
r p
laye
rs
No
M
ark
et
Inte
lligen
ce
R
ep
ort; a
nd
Ma
rke
t S
urv
eys
0.6
5
0.7
2
0.7
9
0.8
7
0.9
5
3.9
8
Co
nn
ecte
dU
ga
nd
@2020
113
Stra
teg
ic
Th
em
es
Ac
tion
Are
a
& O
bje
ctiv
es
Stra
teg
ies
Inte
rve
ntio
ns
Le
ad
Ag
en
cy
Oth
er
Ag
en
cy
Pro
j. O
utp
ut(s
) Y
ea
r 1
Ye
ar 2
Y
ea
r 3
Ye
ar 4
Y
ea
r 5
To
tal
Co
st
(Billio
n
Sh
illing
s)
15
.3.
Incen
tiviz
e a
nd
re
wa
rd
co
mp
an
ies th
at
inve
st in
p
rom
otin
g
Uga
nd
a‟s
ICT
g
oo
ds a
nd
se
rvic
es a
bro
ad
Mo
ICT
N
ITA
-U,
UC
C &
P
riva
te
Se
cto
r p
laye
rs
No
In
cen
tive
s
an
d A
wa
rds
/ Rew
ard
s
0.0
0
5.5
1
5.2
3
5.2
5
5.2
8
21
.27
15
.4.
Em
po
we
r U
ga
nd
a M
issio
ns
ab
roa
d to
p
rom
ote
the
co
untry
Mo
ICT
N
ITA
-U,
UC
C &
M
oF
A
No
C
ap
acity
B
uild
ing
5.0
0
5.0
0
5.0
0
5.0
0
5.0
0
20
.0
15
.5.
Prio
ritize
p
artic
ipatio
n in
in
tern
atio
na
l ICT
in
itiativ
es
Mo
ICT
N
ITA
-U
& U
CC
N
o
Mo
Us; a
nd
P
artn
ers
hip
s
3.0
0
3.0
0
3.0
0
3.0
0
3.0
0
15
.00
15
.6.
En
su
re
ratific
atio
n o
f sig
ne
d IC
T
pro
toco
ls
Mo
ICT
N
ITA
-U
& U
CC
N
o
Mo
Us; a
nd
P
artn
ers
hip
s
1.0
0
1.0
0
1.0
0
1.0
0
1.0
0
5.0
0
TO
TA
L
194.8
6
283.6
3
252.8
25
199.4
75
191.8
8
1,1
22.6
7
ConnectedUgand@2020
114
Table 11:Summary of Investment Plan
Interventions Total Cost
(BN
Shillings)
Government Development
Partners
Public Private
Partnerships
1.1. Review ICT Policies so as to cater for requirements in the priority areas of research and development, ICT convergence, human capital development and ICT exports
17.49 17.49 0 0
1.2. Develop, regularly review and enforce regulations and standards
3.00 3.00 0 0
1.3. Strengthen the enforcement mechanism of laws, regulations and standards
2.00 2.00 0 0
1.4. Review Spectrum Management Framework to facilitate the realisation of the broadband goals
0.86 0 0.86 0
1.5. Develop and implement a policy and legal framework for multi-sectorial infrastructure deployment and sharing
0.96 0.96 0 0
1.6. Finalise the development and implementation of the Data Protection and Privacy Bill, and develop Information Security legal framework
0.30 0.15 0 0.15
1.7. Finalize the development of the National Broadband Policy and Strategy as well as its implementation framework
0.50 0 0.50 0
1.8. Review and implement policy for the postal sector to ensure it encompasses opportunities offered by e-Government and e-Commerce
1.36 0 1.36 0
1.9. Develop and implement a cross-cutting M&E framework for the ICT Sector
0.68 0.34 0 0.34
1.10. Develop a Strategy for increasing access of ICT devices to Special Interest Groups
1.70 0 1.70 0
1.11. Develop and implement an Open Source policy and strategy for Uganda
10.70 5.35 0 5.35
2.1. Review and align the existing institutional framework to drive the national ICT agenda by clearly articulating and harmonizing the roles of various institutions, and ensuring synergies and collaboration
1.50 1.50 0 0
2.2. Building institutional capacities to ensure development, implementation and enforcement of policies, laws and regulations
14.27 14.27 0 0
ConnectedUgand@2020
115
Interventions Total Cost
(BN
Shillings)
Government Development
Partners
Public Private
Partnerships
2.3. Strengthen the ICT Sector Working Group that is premised on collaboration among stakeholders, so as to take advantage of the vast knowledge, experience and other resources from the various stakeholders in developing the sector
1.50 1.50 0 0
2.4. Strengthen platforms and forums for stakeholder engagement in the sector
3.76 3.76 0 0
3.1. Establish the current stock and quality of ICT competencies in the country
0.50 0.125 0 0.375
3.2. Institutionalize and build capacity of ICT cadres in Government
25.10 25.10 0 0
3.3. Implement the Master Plan to transform UICT into a Centre of Excellence
9.28 9.28 0 0
3.4. Establish a sustainable ICT training program for Citizens
7.93 7.93 0 0
3.5. Implement the certification and accreditation for ICT professionals, trainers / training entities, products and services
2.77 0.693 0 2.077
3.6. Partner with Ministry of Education and training institutions to review, develop and implement ICT training curriculum at all levels of the education system
7.12 5.34 0.89 0.89
3.7. Develop and implement a mechanism for joint planning and ICT internship between academia and the industry
3.03 0.758 0 2.272
3.8. Develop and implement targeted capacity building for teachers to incorporate ICT in pedagogy
8.00 6.00 0 2.00
4.1. Collaborate with development partners including civil society to scale up and implement community ICT awareness creation initiatives
3.67 0 3.67 0
4.2. Develop a coherent strategy on the use of social media for ICT awareness
0.70 0.70 0 0
4.3. Intensify the use of print and electronic media as a tool for mass sensitization and awareness about ICTs
1.11 1.11 0 0
4.4. Coordinate the formation of ICT associations and professional bodies as a mechanism to create ICT awareness
2.1 1.05 0 1.05
4.5. Develop and implement a mechanism that will ensure mass sensitization and awareness about ICT policies, programmes and projects
4.88 4.88 0 0
ConnectedUgand@2020
116
Interventions Total Cost
(BN
Shillings)
Government Development
Partners
Public Private
Partnerships
4.6. Collaborate with Ministry of Information and National Guidance to publicize the Access to Information Act in relation to online platforms
5.66 5.66 0 0
4.7. Provide Technical Support including standards for operationalization and update of the Government Web Portal, websites and social media
7.17 7.17 0 0
4.8. Develop Open Data for Government 4.03 0 4.03 0
5.1. Establish and implement a mechanism for planning, development, deployment and management of ICT infrastructure
21.09 10.545 0 10.545
5.2. Develop and implement a National ICT Infrastructure Structural Plan
5.20 2.60 0 2.60
5.3. Establish a mechanism for collaborative monitoring and evaluation of ICT infrastructure deployment in line with the Plan and developed standards
1.01 1.01 0 0
5.4. Embrace convergence of ICT technologies through common infrastructure deployment and sharing
4.125 2.0625 0 2.0625
5.5. Develop and implement a National Postal & Courier Services Master Plan to exploit opportunities in e-Government and e-Commerce
2.52 2.52 0 0
5.6. Participate in National Coordination Mechanism for synchronised planning and delivery of Utilities infrastructure
14.60 2.92 0 11.68
5.7. Monitor the implementation of ICT infrastructure in line with the National Broadband Strategy
1.50 1.50 0 0
5.8. Extend NBI to cover the NDPII priority areas and ensure interconnectivity with regional backbone infrastructure
75.00 37.50 0 37.50
5.9. Implement innovative spectrum management practices to ensure optimal utilization of the national resource
9.55 9.55 0 0
5.10. Promote the development and use of Internet Exchange Points
19.09 19.09 0 0
5.11. Develop a mechanism for National Backbone connectivity to international sub-marine cables
10.80 0 10.80 0
5.12. Implement last mile connectivity countrywide in partnership with the Private Sector
32.40 8.10 0 24.30
5.13. Promote production and use of low-cost locally assembled devices in collaboration with the Private Sector
2.00 1.00 0 1.00
ConnectedUgand@2020
117
Interventions Total Cost
(BN
Shillings)
Government Development
Partners
Public Private
Partnerships
5.14. Implement interventions that will ensure affordability of ICT devices and services
3.67 1.835 0 1.835
6.1. Implement the National Information Security Framework (NISF) including operationalization of the National Information Security Advisory Group
16.95 16.95 0 0
6.2. Establish the National CERT and ensure development and integration of sectorial CERTs
15.26 0 15.26 0
6.3. Build capacity of key institutions across the board (legislature, judiciary, law enforcement agencies etc)
7.85 7.85 0 0
6.4. Mount concerted ICT security awareness campaigns
0.92 0.92 0 0
6.5. Develop national authentication mechanisms like PKI
10.78 10.78 0 0
6.6. Implement website regulation and social media for Government
0.90 0.90 0 0
6.7. Establish and maintain partnership agreements with regional and international players on information security with partner states
5.92 5.92 0 0
7.1. Develop an ICT Research, Innovation and Development Strategy for Uganda including assistance to entities in obtaining patents
0.50 0 0.50 0
7.2. Establish a sector-wide mechanism for ICT research, innovation and development
3.67 1.835 0 1.835
7.3. Establish an ICT Research, Innovation and Development Fund
50.00 50.00 0 0
7.4. Establish ICT laboratories in institutions of higher learning
35.53 7.106 0 28.424
7.5. Develop support programmes to facilitate development of ICT incubation facilities and activities
4.15 0.83 0 3.32
7.6. Establish ICT Parks and special economic zone
13.46 6.73 0 6.73
7.7. Develop and implement a programme to attract leading companies in the industry and development partners to establish ICT research, innovation and development facilities
8.00 1.60 0 6.40
7.8. Develop a framework for collaboration with research/academia for creating industry required solutions
2.79 0.558 0 2.232
8.1. Create awareness about Green ICTs 3.67 0 3.67 0
ConnectedUgand@2020
118
Interventions Total Cost
(BN
Shillings)
Government Development
Partners
Public Private
Partnerships
8.2. Promote the use of ICT-enabled solutions for climate change mitigation and adaptation
2.00 2.00 0 0
8.3. Implement efficient management and disposal mechanisms of e-waste in line with the e-waste policy
0.90 0.90 0 0
8.4. Establish and implement mechanisms for stakeholder collaboration and involvement in ICT for environment sustainability
3.07 3.07 0 0
9.1. Localise / adopt relevant international standards and guidelines for human safety with respect to ICT products
0.15 0 0 0.15
9.2. Champion the development of requisite ICT standards
0.15 0 0 0.15
9.3. Review the national conformity regime with respect to standards and enhance the associated processes and facilities
0.30 0 0 0.30
9.4. Establish mechanisms to increase awareness of consumers and their ease in establishing conformity of ICT products
0.30 0 0 0.30
10.1. Collaborate with the respective MDAs in other sectors on major ICT projects (e.g. Integrated Justice Information Management System, Land Information System, Integrated Personnel and Payroll System, e-Parliament including e-Cabinet, e-Voting, e-Tax, e-Immigration, etc)
10.92 10.92 0 0
10.2. Provide Support for other sectors in integrating ICTs within their respective core activities (such as exploitation of oil fields, eLearning, health research, teleworking, agricultural information dissemination, and scientific knowledge sharing)
11.35 11.35 0 0
11.1. Encourage the use of ICT tools for trade, service delivery and exchange of information
1.00 1.00 0 0
11.2. Promote the development and use of ICT value-added services
1.55 1.55 0 0
11.3. Incentivize the adoption of ICT in SMEs 1.61 0 1.61 0
12.1. Develop and implement a strategy for promoting the development and use of local content for ICT services
0.88 0 0.88 0
12.2. Develop and implement policies and guidelines for local quotas in the employment as well as adoption of local content in ICT services
4.39 4.39 0 0
ConnectedUgand@2020
119
Interventions Total Cost
(BN
Shillings)
Government Development
Partners
Public Private
Partnerships
12.3. Develop and implement a strategy for promotion and use of local ICT products by Government and Private Sector through a comprehensive incentive scheme for entities adopting and using locally developed ICT solutions, products and applications
6.175 6.175 0 0
12.4. Promote accessibility to archived digital information and multimedia content in digital repositories
1.86 1.86 0 0
12.5. Collect, package and preserve in digital form all information regarding the cultural heritage of Uganda
1.86 1.860 0 0
13.1. Ensure automation and integration of priority sectors and services i.e. National ID, e-Procurement, Single Window for Government, e-Agriculture, e-Tourism, e-Education, e-Energy, e-Health, and e-Justice
26.50 15.90 10.60 0
13.2. Establish an electronic document management and workflow system for Government
21.50 21.50 0 0
13.3. Spearhead digital archiving and digitalization of Government records
21.93 21.93 0 0
13.4. Establish a national data centre, disaster recovery centre, secure Government Cloud (UG-Cloud) and national databank
102.70 102.70 0 0
13.5. Monitor the implementation of the e-Government enterprise architecture and interoperability framework
7.33 0 7.330 0
13.6. Develop institutional framework for implementation of e-Government
12.21 12.21 0 0
13.7. Support the implementation of National Financial Information System
47.88 47.88 0 0
13.8. Establish One Stop Shop Centres for e-Government service delivery through the postal network
17.50 17.50 0 0
13.9. Establish regional information access centres
9.16 9.16 0 0
13.10. Operationalize the IT Project Management methodology
15.88 15.88 0 0
13.11. Implement the Government Citizen Interaction Centre (GCIC)
13.83 13.83 0 0
13.12. Promote utilization of Open Source software and mobile apps
12.03 0 12.03 0
13.13. Develop and implement a change management strategy for adoption of e-Government services
6.00 6.00 0 0
ConnectedUgand@2020
120
Interventions Total Cost
(BN
Shillings)
Government Development
Partners
Public Private
Partnerships
13.14. Build capacity for e-Government adoption
18.85 18.85 0 0
14.1. Undertake joint interventions with neighbouring countries to explore areas of competitive strengths and interests
40.00 20.00 0 20.00
14.2. Support the establishment of a secure, competitive and sustainable internet bandwidth market in Uganda
35.28 17.64 0 17.64
15.1. Develop and implement a strategy to promote Uganda as an attractive ICT-enabled services centre of the world
22.94 11.47 0 11.47
15.2. Undertake market intelligence to identify target markets and services
3.98 0 0 3.98
15.3. Incentivize and reward companies that invest in promoting Uganda‟s ICT goods and services abroad
9.27 1.854 0 7.416
15.4. Empower Uganda Missions abroad to promote the country
2.90 2.90 0 0
15.5. Prioritize participation in international ICT initiatives
45.00 45.00 0 0
15.6. Ensure ratification of signed ICT protocols
45.00 45.00 0 0
TOTAL 1,122.67 830.61 75.69 216.37
Co
nn
ecte
dU
ga
nd
@2020
121
Ap
pen
dix
C
Ta
ble
12
:M&
E In
dic
ato
rs M
atrix
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
Ob
jec
tive
1: T
o e
nsu
re a
co
nd
uciv
e p
olic
y, le
ga
l an
d re
gula
tory
fram
ew
ork
tha
t is re
spo
nsiv
e to
indu
stry
de
man
ds
Stra
teg
y 1
: Re
vie
w
the
polic
y, le
ga
l
an
d re
gu
lato
ry
fram
ew
ork
to a
lign
it with
inte
rna
tion
al
no
rms a
nd
best
pra
ctic
es, w
hile
takin
g in
to
co
nsid
era
tion
na
tion
al
pe
culia
rities
1.1
. R
evie
w N
atio
na
l ICT
Po
licie
s s
o a
s to
ca
ter fo
r req
uire
men
ts in
the
prio
rity
are
as o
f resea
rch
an
d d
eve
lopm
en
t, ICT
co
nve
rgen
ce
, hum
an c
ap
ital
de
ve
lopm
ent a
nd
ICT
exp
orts
1.2
. D
eve
lop
, reg
ula
rly re
vie
w a
nd
en
forc
e
reg
ula
tion
s a
nd
sta
nd
ard
s
1.3
. S
tren
gth
en
the
en
forc
em
en
t me
ch
an
ism
of la
ws, re
gu
latio
ns a
nd
sta
nda
rds
1.4
. R
evie
w S
pe
ctru
m M
an
ag
em
en
t
Fra
me
wo
rk to
facilita
te th
e re
alis
atio
n o
f
the
bro
ad
ba
nd
go
als
1.5
. D
eve
lop
an
d im
ple
me
nt a
polic
y a
nd
leg
al fra
me
wo
rk fo
r multi-s
ecto
rial
infra
stru
ctu
re d
eplo
ym
en
t and
sh
arin
g
1.6
. F
ina
lise
the d
eve
lop
me
nt a
nd
imp
lem
en
tatio
n o
f the
Da
ta P
rote
ctio
n
an
d P
rivacy B
ill, an
d d
eve
lop
Info
rma
tion
Secu
rity le
gal fra
me
wo
rk
1.7
. F
ina
lize
the d
eve
lop
me
nt o
f the
Na
tion
al
Bro
ad
ban
d P
olic
y a
nd
Stra
tegy a
s w
ell
A
t least 5
po
licie
s,
stra
teg
ies d
eve
lope
d
an
d/o
r revie
we
d;
A
t least 5
law
s a
nd
reg
ula
tion
s e
nacte
d;
an
d
A
t least 2
reg
ula
tions /
sta
nd
ard
s re
vie
we
d.
O
pe
n s
ou
rce
po
licy a
nd
stra
teg
y;
R
evis
ed
po
sta
l
se
rvic
es d
eliv
ery
po
licy in
pla
ce
;
D
igita
l
Con
ve
rge
nce
law
in p
lace
;
D
ata
pro
tectio
n
an
d P
rivacy B
ill
pa
sse
d a
nd
op
era
tiona
l;
R
evis
ed
Sp
ectru
m
Ma
na
ge
me
nt
Fra
me
wo
rk in
pla
ce
and
op
era
tiona
l;
M
ulti-s
ecto
rial
infra
stru
ctu
re
Ad
min
istra
tive
reco
rds
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
Se
cto
r
acto
rs; a
nd
C
ivil
So
cie
ty.
Co
nn
ecte
dU
ga
nd
@2020
122
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
as its
imple
me
nta
tion fra
me
wo
rk
1.8
. R
evie
w a
nd
imple
me
nt p
olic
y fo
r the
po
sta
l se
cto
r to e
nsu
re it e
ncom
passes
op
po
rtun
ities o
ffere
d b
y e
-Go
ve
rnm
en
t
an
d e
-Com
me
rce
1.9
. D
eve
lop
an
d im
ple
me
nt a
cro
ss-c
uttin
g
M&
E fra
me
wo
rk fo
r the
ICT
Secto
r
1.1
0.
Deve
lop
a S
trate
gy fo
r incre
asin
g
acce
ss o
f ICT
de
vic
es &
se
rvic
es to
Sp
ecia
l Inte
rest G
roup
s
1.1
1.
Deve
lop
an
d im
ple
me
nt a
n O
pe
n
So
urc
e p
olic
y a
nd
stra
teg
y fo
r Uga
nd
a
de
plo
ym
en
t law
in p
lace;
N
atio
nal
Bro
ad
ban
d
Po
licy a
nd
Stra
teg
y
op
era
tiona
l;
M
ulti-s
ecto
rial
ICT
M&
E s
yste
m
in p
lace a
nd
op
era
tiona
l; an
d
S
trate
gy fo
r
incre
asin
g
acce
ss to
ICT
by
Sp
ecia
l Inte
rest
Gro
up
s in
pla
ce
.
Ob
jec
tive
2: T
o s
tren
gth
en
the
ICT
institu
tion
al fra
me
wo
rk to
driv
e th
e n
atio
na
l ICT
ag
en
da
Stra
teg
y 1
:
Esta
blis
h a
mu
lti-
institu
tion
al
co
llab
ora
tive
fram
ew
ork
to d
rive
the
natio
na
l ICT
ag
en
da
2.1
. R
evie
w a
nd
alig
n th
e e
xis
ting
institu
tion
al fra
me
wo
rk to
driv
e th
e
na
tion
al IC
T a
ge
nd
a b
y c
lea
rly
artic
ula
ting
an
d h
arm
on
izin
g th
e ro
les o
f
va
riou
s in
stitu
tions, a
nd
en
su
ring
syn
erg
ies a
nd
co
llab
ora
tion
2.2
. B
uild
ing
institu
tiona
l ca
pa
citie
s to
en
su
re d
evelo
pm
en
t, imp
lem
en
tatio
n
A
n a
lign
ed
and
ha
rmon
ise
d
institu
tion
al fra
me
wo
rk
pu
t in p
lace
and
op
era
tiona
lize
d;
IC
T S
ecto
r institu
tion
s
ad
eq
ua
tely
sta
ffed
an
d
A
lign
ed
an
d
ha
rmon
ize
d
institu
tion
al
fram
ew
ork
; an
d
S
ecto
r wo
rkin
g
gro
up
in p
lace
an
d o
pe
ratio
na
l.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
Mo
ICT
&
ag
encie
s
Co
nn
ecte
dU
ga
nd
@2020
123
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
an
d e
nfo
rce
me
nt o
f polic
ies, la
ws a
nd
reg
ula
tion
s
2.3
. S
tren
gth
en
the
ICT
Se
cto
r Work
ing
Gro
up
that is
pre
mis
ed
on
co
llab
ora
tion
am
ong
sta
ke
ho
lde
rs, s
o a
s to
take
ad
va
nta
ge
of th
e v
ast k
no
wle
dg
e,
exp
erie
nce
an
d o
the
r reso
urc
es fro
m
the
va
riou
s s
take
ho
lde
rs in
deve
lop
ing
the
se
cto
r
2.4
. S
tren
gth
en
pla
tform
s a
nd
foru
ms fo
r
sta
ke
hold
er e
nga
gem
en
t in th
e s
ecto
r
re-to
ole
d;
A
vib
ran
t ICT
Se
cto
r
wo
rkin
g g
rou
p w
ill all
its s
tructu
res fu
lly
fun
ctio
na
l; an
d
R
eg
ula
r foru
m fo
r
sta
ke
hold
er
en
ga
ge
me
nt.
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
Ob
jec
tive
3: T
o d
eve
lop
an
d n
urtu
re a
com
pe
titive
dom
estic
hu
man
reso
urc
e b
ase
Stra
teg
y 1
: De
ve
lop
critic
al m
ass o
f ICT
skille
d U
ga
nd
ans
an
d in
dustry
rea
dy
wo
rkfo
rce
3.1
. E
sta
blis
h th
e c
urre
nt s
tock a
nd
qu
ality
of IC
T c
om
pe
ten
cie
s in
the
cou
ntry
3.2
. In
stitu
tion
aliz
e a
nd
build
cap
acity
of IC
T
ca
dre
s in
Gove
rnm
en
t
3.3
. Im
ple
men
t the
Ma
ste
r Pla
n to
tran
sfo
rm
UIC
T in
to a
Ce
ntre
of E
xce
llence
3.4
. E
sta
blis
h a
susta
ina
ble
ICT
train
ing
pro
gra
m fo
r Citiz
ens
3.5
. Im
ple
men
t the
ce
rtificatio
n a
nd
accre
dita
tion
for IC
T p
rofe
ssio
na
ls
3.6
. P
artn
er w
ith M
inis
try o
f Ed
uca
tion
an
d
H
um
an
Cap
ital s
urv
ey
co
ndu
cte
d a
nd
rep
ort
pro
duce
d;
In
stitu
tion
aliz
atio
n
Stra
teg
y a
pp
rove
d;
A
t least 5
0%
of M
DA
s
with
ce
ntra
lly d
eplo
ye
d
ICT
ca
dre
;
A
t least 1
00
of IC
T
offic
ials
train
ed
in
rele
va
nt fie
lds; a
nd
H
um
an
Cap
ital
su
rve
y re
po
rt;
IC
T c
ad
re in
go
ve
rnm
en
t
ce
ntra
lly
de
plo
yed
;
C
ap
acity
of IC
T
ca
dre
in
go
ve
rnm
en
t
stre
ng
then
ed
;
an
d
M
aste
r Pla
n to
Su
rve
ys a
nd
Ad
min
istra
tive
reco
rds
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
Se
cto
r
acto
rs;
C
ivil
So
cie
ty; a
nd
A
ca
dem
ia.
Co
nn
ecte
dU
ga
nd
@2020
124
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
train
ing
institu
tions to
revie
w, d
eve
lop
an
d im
ple
me
nt IC
T tra
inin
g c
urric
ulu
m
tailo
red
to in
du
stry
ne
eds
3.7
. D
eve
lop
an
d im
ple
me
nt a
mech
an
ism
for jo
int p
lann
ing
and
ICT
inte
rnsh
ip
be
twe
en
aca
dem
ia a
nd th
e in
du
stry
3.8
. D
eve
lop
an
d im
ple
me
nt ta
rge
ted
ca
pacity
bu
ildin
g fo
r tea
ch
ers
to
inco
rpo
rate
ICT
in p
ed
ago
gy
M
aste
r Pla
n to
tran
sfo
rm U
ICT
into
a
Cen
tre o
f Exce
llence
imp
lem
en
ted
.
tran
sfo
rm U
ICT
into
a C
en
tre o
f
Exce
llence
imp
lem
en
ted
.
Ob
jec
tive
4: T
o c
rea
te m
ass a
wa
ren
ess a
bo
ut IC
Ts a
nd
their re
leva
nce
in p
eo
ple
‟s d
ay-to
-da
y liv
es
Stra
teg
y 1
: Bu
ild a
n
ICT
-aw
are
so
cie
ty
4.1
. C
olla
bo
rate
with
de
ve
lop
men
t pa
rtne
rs
inclu
din
g c
ivil s
ocie
ty to
sca
le u
p a
nd
imp
lem
en
t co
mm
un
ity IC
T a
ware
ness
cre
atio
n in
itiativ
es
4.2
. D
eve
lop
a c
ohe
rent s
trate
gy o
n th
e u
se
of s
ocia
l me
dia
for IC
T a
wa
ren
ess
4.3
. In
tensify
the
use
of p
rint a
nd
ele
ctro
nic
me
dia
as a
too
l for m
ass s
ensitiz
atio
n
an
d a
wa
ren
ess a
bou
t ICT
s
4.4
. C
oo
rdin
ate
the
form
atio
n o
f ICT
asso
cia
tion
s a
nd
pro
fessio
na
l bo
die
s a
s
a m
ech
an
ism
to c
rea
te IC
T a
ware
ness
A
t least 2
0 n
atio
na
l
ICT
aw
are
ne
ss
initia
tives u
nd
erta
ke
n;
an
d
A
t least 7
0%
gro
wth
in
so
cia
l me
dia
co
ve
rag
e.
M
ass IC
T
Aw
are
ne
ss
Cam
paig
n
mo
unte
d a
nd
su
sta
ine
d;
S
ocia
l me
dia
stra
teg
y a
nd
gu
idelin
es
de
ve
lope
d a
nd
en
forc
ed
;
S
tron
g IC
T
pro
fessio
nal
bo
dy in
pla
ce
an
d fu
nctio
na
l;
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Fe
ed
ba
ck fro
m
eve
nts
.
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
Se
cto
r
acto
rs;
C
ivil
So
cie
ty;
A
ca
dem
ia;
an
d
M
ed
ia.
Co
nn
ecte
dU
ga
nd
@2020
125
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
an
d
IC
T in
du
stry
asso
cia
tion
s
cre
ate
d a
nd
use
d a
s c
on
du
it
for IC
T
pro
motio
n a
nd
ma
ss
se
nsitis
atio
n.
Stra
teg
y 2
:
En
ha
nce
acce
ss to
pu
blic
info
rma
tion
4.5
. D
eve
lop
an
d im
ple
me
nt a
mech
an
ism
tha
t will e
nsu
re m
ass s
en
sitiz
atio
n a
nd
aw
are
ne
ss a
bou
t ICT
po
licie
s,
pro
gra
mm
es a
nd
pro
jects
4.6
. C
olla
bo
rate
with
Min
istry
of In
form
atio
n
an
d N
atio
nal G
uid
ance
to p
ub
liciz
e th
e
Access to
Info
rma
tion
Act in
rela
tion
to
on
line
pla
tform
s
4.7
. P
rovid
e T
ech
nic
al S
up
po
rt inclu
din
g
sta
nd
ard
s fo
r op
era
tion
aliz
atio
n a
nd
up
da
te o
f the
Gove
rnm
ent W
eb
Po
rtal,
we
bsite
s a
nd
socia
l me
dia
4.8
. D
eve
lop
Ope
n D
ata
for G
ove
rnm
ent
A
t least 1
00
se
nsitiz
atio
n s
essio
ns
ca
mp
aig
ne
d; a
nd
A
t least 6
0%
of o
nlin
e
pla
tform
s c
om
ply
ing
with
the
guid
elin
es.
G
ove
rnm
en
t
Op
en
da
ta in
pla
ce
and
op
era
tiona
l; an
d
G
ove
rnm
en
t we
b
po
rtal
op
era
tiona
l.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Fe
ed
ba
ck fro
m
eve
nts
.
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
Se
cto
r
acto
rs; a
nd
C
ivil
So
cie
ty.
Ob
jec
tive
5: T
o e
nsu
re e
fficie
ncy in
co
ord
ina
tion
, pla
nnin
g, in
ve
stm
en
t, imple
me
nta
tion
and
utiliz
atio
n o
f en
d-to
-end
ICT
infra
stru
ctu
re
Co
nn
ecte
dU
ga
nd
@2020
126
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
Stra
teg
y 1
: En
su
re
co
ord
ina
ted
an
d
co
llab
ora
tive
pla
nnin
g a
s w
ell a
s
de
ve
lopm
ent o
f ICT
infra
stru
ctu
re
5.1
. E
sta
blis
h a
nd
imp
lem
en
t a m
ech
anis
m
for p
lan
nin
g, d
eve
lop
men
t, dep
loym
ent
an
d m
an
ag
em
en
t of IC
T in
frastru
ctu
re
5.2
. D
eve
lop
an
d im
ple
me
nt a
Na
tion
al IC
T
Infra
stru
ctu
re S
tructu
ral P
lan
5.3
. E
sta
blis
h a
mech
anis
m fo
r colla
bo
rativ
e
mo
nito
ring
an
d e
va
lua
tion
of IC
T
infra
stru
ctu
re d
eplo
ym
en
t in lin
e w
ith th
e
Pla
n a
nd
de
ve
lope
d s
tand
ard
s
5.4
. E
mb
race
co
nve
rgen
ce
of IC
T
techn
olo
gie
s th
rou
gh
co
mm
on
infra
stru
ctu
re d
eplo
ym
en
t and
sh
arin
g
5.5
. D
eve
lop
an
d im
ple
me
nt a
Na
tion
al
Po
sta
l & C
ou
rier S
erv
ice
s M
aste
r Pla
n
to e
xp
loit o
pp
ortu
nitie
s in
e-G
ove
rnm
en
t
an
d e
-Com
me
rce
5.6
. P
artic
ipa
te in
Na
tion
al C
oo
rdin
atio
n
Me
ch
an
ism
for s
yn
ch
ron
ise
d p
lan
nin
g
an
d d
eliv
ery
of U
tilities in
frastru
ctu
re
A
me
ch
anis
m fo
r
pla
nnin
g, d
eve
lop
me
nt
an
d d
ep
loym
en
t of IC
T
infra
stru
ctu
re
esta
blis
hed
;
A
me
ch
anis
m fo
r
co
llab
ora
tive
mo
nito
ring
an
d
eva
lua
tion
of IC
T
infra
stru
ctu
re
de
plo
ym
en
t in p
lace
;
N
atio
nal IC
T
Infra
stru
ctu
re
Stru
ctu
ral P
lan
; an
d
N
atio
nal P
osta
l &
Cou
rier S
erv
ices
Ma
ste
r Pla
n.
N
atio
nal IC
T
Infra
stru
ctu
re
Stru
ctu
ral P
lan
;
an
d
N
atio
nal P
osta
l &
Cou
rier S
erv
ices
Ma
ste
r Pla
n.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
se
cto
r
acto
rs; a
nd
C
ivil
So
cie
ty.
Stra
teg
y 2
: En
su
re
ava
ilability
an
d
relia
bility
of
ub
iquito
us
bro
ad
ba
nd
ne
two
rk
with
5.7
. M
on
itor th
e im
ple
me
nta
tion
of IC
T
infra
stru
ctu
re in
line w
ith th
e N
atio
na
l
Bro
ad
ban
d S
trate
gy
5.8
. E
xte
nd
NB
I to c
ove
r the
ND
PII p
riority
are
as a
nd e
nsu
re in
terc
on
nectiv
ity w
ith
A
t least 2
75
0
kilo
me
tres o
f fibre
laid
;
an
d
A
t least 8
0%
of
targ
ete
d s
trate
gic
U
se
of In
tern
et
Exch
an
ge P
oin
ts
pro
mote
d; a
nd
L
ast m
ile
co
nne
ctiv
ity to
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Mo
ICT
&
ag
encie
s
Co
nn
ecte
dU
ga
nd
@2020
127
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
inte
rco
nne
ctio
n to
reg
iona
l ne
two
rks
reg
iona
l ba
ckb
on
e in
frastru
ctu
re
5.9
. Im
ple
men
t inn
ova
tive
sp
ectru
m
ma
nag
em
en
t pra
ctic
es to
en
su
re
op
tima
l utiliz
atio
n o
f the
na
tiona
l
reso
urc
e
5.1
0.
Pro
mo
te th
e d
eve
lop
me
nt a
nd u
se
of
Inte
rnet E
xch
an
ge
Po
ints
5.1
1.
Deve
lop
a m
ech
an
ism
for n
atio
na
l
ba
ckb
one
co
nne
ctiv
ity to
inte
rna
tion
al
su
b-m
arin
e c
ab
les
are
as (b
oa
rde
r po
ints
,
ND
PII p
riority
are
as
co
nne
cte
d e
tc).
ke
y ta
rget u
se
r
gro
ups.
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
Stra
teg
y 3
: En
su
re
acce
ssib
ility a
nd
affo
rdab
ility o
f ICT
de
vic
es a
s w
ell a
s
se
rvic
es
5.1
2.
Imp
lem
en
t last m
ile c
on
ne
ctiv
ity
co
untry
wid
e in
pa
rtne
rsh
ip w
ith th
e
Priv
ate
Se
cto
r
5.1
3.
Pro
mo
te p
rod
uctio
n a
nd u
se
of lo
w-c
ost
locally
assem
ble
d d
evic
es in
co
llab
ora
tion
with
the P
riva
te S
ecto
r
5.1
4.
Imp
lem
en
t inte
rve
ntio
ns th
at w
ill en
su
re
affo
rdab
ility o
f ICT
de
vic
es a
nd
se
rvic
es
A
t least 8
0%
of p
ub
lic
scho
ols
co
nn
ecte
d to
NB
I;
A
t least 3
0%
pu
blic
un
ive
rsitie
s c
on
ne
cte
d
to N
BI; a
nd
A
t least 8
0%
of p
ub
lic
he
alth
facilitie
s
co
nne
cte
d to
NB
I.
Pu
blic
sch
oo
ls,
pu
blic
un
ive
rsitie
s,
rese
arc
h in
stitu
tions
an
d p
ub
lic h
ea
lth
facilitie
s c
onn
ecte
d.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
Se
cto
r
acto
rs; a
nd
C
ivil
So
cie
ty.
Ob
jec
tive
6: T
o d
eve
lop
a s
ecu
re, re
liable
an
d re
silie
nt in
form
atio
n s
ecu
rity s
yste
m w
ith n
atio
nal c
ap
acity
to re
sp
on
d to
cyb
er s
ecu
rity th
rea
ts
Co
nn
ecte
dU
ga
nd
@2020
128
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
Stra
teg
y 1
:
Imp
lem
en
t the
Na
tion
al
Info
rma
tion
Se
cu
rity S
trate
gy
(NIS
S)
6.1
. Im
ple
men
t the
Na
tion
al In
form
atio
n
Se
cu
rity F
ram
ew
ork
(NIS
F) in
clu
din
g
op
era
tiona
liza
tion
of th
e N
atio
na
l
Info
rma
tion
Secu
rity A
dvis
ory
Gro
up
6.2
. E
sta
blis
h th
e N
atio
nal C
ER
T, a
nd
en
su
re d
evelo
pm
en
t an
d in
tegra
tion o
f
se
cto
rial C
ER
Ts
A
t least 7
0%
of c
yb
er
se
cu
rity in
cid
en
ts
de
tecte
d; a
nd
A
t least 8
5%
of c
yb
er
se
cu
rity in
cid
en
ts
reso
lve
d.
N
atio
nal C
ER
T
in p
lace; a
nd
S
ecto
r CE
RT
op
era
tiona
l an
d
inte
gra
ted in
to
the
natio
na
l
CE
RT
.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
Mo
ICT
&
ag
encie
s
Stra
teg
y 2
: En
su
re
pro
tectio
n o
f
co
nsu
me
rs o
f ICT
se
rvic
es
6.3
. B
uild
ca
pa
city
of k
ey in
stitu
tions a
cro
ss
the
boa
rd (le
gis
latu
re, ju
dic
iary
, law
en
forc
em
en
t ag
encie
s e
tc)
6.4
. M
ou
nt c
on
ce
rted
ICT
se
cu
rity
aw
are
ne
ss c
am
paig
ns
6.5
. D
eve
lop
na
tion
al a
uth
en
tica
tion
me
ch
an
ism
s lik
e P
KI
6.6
. Im
ple
men
t we
bsite
regu
latio
n a
nd
so
cia
l
me
dia
for G
ove
rnm
en
t
6.7
. E
sta
blis
h a
nd
ma
inta
in p
artn
ers
hip
ag
reem
en
ts w
ith re
gio
na
l an
d
inte
rna
tion
al p
laye
rs o
n in
form
atio
n
se
cu
rity w
ith p
artn
er s
tate
s
A
t least L
eve
l 2 o
f the
CO
BIT
ma
turity
mo
de
l
atta
ine
d;
A
t least 2
5%
gro
wth
in
pu
blic
aw
are
ness o
n
info
rma
tion
se
cu
rity;
an
d
C
olla
bo
rativ
e n
etw
ork
s
for in
form
atio
n s
ecu
rity
cre
ate
d a
nd
su
sta
ine
d.
In
form
atio
n
Se
cu
rity
aw
are
ne
ss
cre
ate
d;
P
KI in
pla
ce
and
op
era
tiona
lize
d;
an
d
W
ebsite
reg
ula
tion
s
en
forc
ed
.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
se
cto
r
acto
rs; a
nd
C
ivil
So
cie
ty.
Co
nn
ecte
dU
ga
nd
@2020
129
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
Ob
jec
tive
7: T
o p
rom
ote
Re
sea
rch
, Inn
ova
tion
an
d D
eve
lopm
en
t of IC
T a
nd
rele
va
nt IC
T e
na
ble
d s
erv
ice
s
Stra
teg
y 1
: Cre
ate
an
ena
blin
g
en
viro
nm
en
t to
su
ppo
rt Rese
arc
h,
Inn
ova
tion
an
d
Deve
lop
me
nt
7.1
. E
sta
blis
h a
secto
r-wid
e m
ech
an
ism
for
ICT
rese
arc
h, in
no
va
tion
an
d
de
ve
lopm
ent
7.2
. E
sta
blis
h a
n IC
T R
ese
arc
h, In
no
va
tion
an
d D
eve
lop
me
nt F
un
d
7.3
. E
sta
blis
h IC
T la
bo
rato
ries in
institu
tion
s
of h
igh
er le
arn
ing
7.4
. D
eve
lop
su
ppo
rt pro
gra
mm
es to
facilita
te d
eve
lopm
ent o
f ICT
incu
ba
tion
facilitie
s a
nd
activ
ities
7.5
. E
sta
blis
h IC
T P
ark
s a
nd s
pe
cia
l
eco
no
mic
zo
ne
7.6
. D
eve
lop
an
d im
ple
me
nt a
pro
gra
mm
e to
attra
ct le
ad
ing
co
mp
an
ies in
the
indu
stry
an
d d
eve
lopm
ent p
artn
ers
to e
sta
blis
h
ICT
rese
arc
h, in
no
va
tion
an
d
de
ve
lopm
ent fa
cilitie
s
A
t least 1
00
0 IC
T
lab
ora
torie
s
esta
blis
hed
in
scho
ols
;
A
t least 1
00
ICT
firms
incub
ate
d p
er a
nnu
m
thro
ugh
pub
lic IC
T
inn
ova
tion
hu
bs;
A
t least o
ne
na
tion
al
an
d tw
o re
gio
nal IC
T
pa
rks e
sta
blis
he
d; a
nd
M
em
ora
nd
um
of
Und
ers
tan
din
g (M
oU
)
sig
ne
d w
ith a
t least 3
mu
ltina
tiona
l
co
mp
an
ies to
foste
r
rese
arc
h.
IC
T re
se
arc
h
an
d In
no
va
tion
Fu
nd
;
IC
T la
bo
rato
ries
esta
blis
hed
in
scho
ols
; an
d
A
t least 5
ICT
inn
ova
tion
hu
bs
esta
blis
hed
or
su
ppo
rted b
y
Go
ve
rnm
en
t.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
Se
cto
r
acto
rs;
A
ca
dem
ia;
an
d
C
ivil
So
cie
ty.
Stra
teg
y 2
:
En
ha
nce
pa
rticip
atio
n o
f
aca
de
mia
in
Rese
arc
h,
Inn
ova
tion
an
d
7.7
. D
eve
lop
a fra
me
wo
rk fo
r co
llab
ora
tion
with
rese
arc
h/a
ca
de
mia
for c
rea
ting
ind
ustry
req
uire
d s
olu
tion
s
M
em
ora
nd
um
s o
f
Und
ers
tan
din
g (M
oU
s)
esta
blis
hed
and
op
era
tiona
lize
d w
ith a
t
lea
st 1
0 re
se
arc
h
institu
tions a
nd
Me
mo
ran
du
m o
f
un
de
rsta
nd
ing
de
ve
lope
d w
ith
aca
de
mia
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
Co
nn
ecte
dU
ga
nd
@2020
130
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
Deve
lop
me
nt fo
r
ICT
ba
se
d
so
lutio
ns to
loca
l
an
d re
gio
na
l ne
eds
aca
de
mia
; an
d
A
t least 1
0
co
llab
ora
tive
ICT
rese
arc
h &
inno
va
tion
activ
ities c
ha
mpio
ne
d.
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
Se
cto
r
acto
rs; a
nd
A
ca
dem
ia.
Ob
jec
tive
8: T
o in
cre
ase
the
diffu
sio
n o
f Gre
en
ICT
s in
the
ICT
Se
cto
r as w
ell a
s o
the
r secto
rs
Stra
teg
y 1
:
Pro
mo
te th
e u
se
of
Gre
en
ICT
s
8.1
. C
rea
te a
wa
ren
ess a
bou
t Gre
en
ICT
s
8.2
. P
rom
ote
the u
se
of IC
T-e
na
ble
d
so
lutio
ns fo
r clim
ate
ch
an
ge
mitig
atio
n
an
d a
da
pta
tion
8.3
. Im
ple
men
t effic
ient m
an
age
me
nt a
nd
dis
po
sal m
ech
an
ism
s o
f e-w
aste
in lin
e
with
e-w
aste
po
licy
8.4
. E
sta
blis
h a
nd
imp
lem
en
t me
cha
nis
ms
for s
takeh
old
er c
olla
bo
ratio
n a
nd
invo
lve
men
t in IC
T fo
r en
viro
nm
en
tal
su
sta
ina
bility
At le
ast 5
ICT
so
lutio
ns
utiliz
ed
for m
itiga
ting
ne
ga
tive
effe
cts
of
clim
ate
cha
nge
.
M
ech
an
ism
for
sp
read
ing
aw
are
ne
ss a
bou
t
Gre
en
ICT
;
E
-wa
ste
ma
nag
em
en
t
po
licy
imp
lem
en
ted
;
an
d
A
me
ch
anis
m fo
r
sta
ke
hold
er
co
llab
ora
tion
and
invo
lve
men
t in
ICT
for
en
viro
nm
en
tals
u
sta
ina
bility
.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
Se
cto
r
acto
rs;
C
ivil
So
cie
ty; a
nd
M
ed
ia.
Ob
jec
tive
9: T
o s
afe
gu
ard
the w
ell-b
ein
g o
f ICT
con
sum
ers
an
d th
e p
ub
lic
Co
nn
ecte
dU
ga
nd
@2020
131
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
Stra
teg
y 1
:
Pro
mo
te th
e
de
ve
lopm
ent o
f an
d
co
nfo
rmity
to h
ea
lth
an
d s
afe
ty
sta
nd
ard
s re
late
d
to th
e d
eplo
ym
en
t
an
d u
se
of IC
Ts
9.1
. L
ocaliz
e / a
do
pt re
leva
nt in
tern
atio
na
l
sta
nd
ard
s a
nd
guid
elin
es fo
r hu
ma
n s
afe
ty
with
resp
ect to
ICT
pro
ducts
9.2
. C
ha
mpio
n th
e d
eve
lopm
en
t of re
qu
isite
ICT
sta
nd
ard
s
9.3
. R
evie
w th
e n
atio
na
l con
form
ity re
gim
e a
nd
en
ha
nce
the
asso
cia
ted
pro
cesses a
nd
facilitie
s
At le
ast 2
0 re
qu
isite
ICT
sta
nd
ard
s d
eve
lop
ed
and
en
forc
ed
.
IC
T s
tan
da
rds
an
d g
uid
elin
es
de
ve
lope
d; a
nd
IC
T s
tan
da
rds
an
d g
uid
elin
es
en
forc
ed
.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
Se
cto
r
acto
rs;
C
ivil
So
cie
ty; a
nd
M
ed
ia.
Stra
teg
y 2
:
Em
po
we
r
co
nsu
me
rs to
ma
ke
info
rme
d d
ecis
ions
9.4
. E
sta
blis
h m
echa
nis
ms to
incre
ase
aw
are
ne
ss o
f co
nsu
me
rs a
nd
the
ir ea
se in
esta
blis
hin
g c
on
form
ity o
f ICT
pro
ducts
Ob
jec
tive
10
: To
incre
ase
effic
iency a
nd p
rodu
ctiv
ity o
f no
n-IC
T S
ecto
rs
Stra
teg
y 1
:
Pro
mo
te th
e
ap
plic
atio
n a
nd
usa
ge
of IC
T in
oth
er s
ecto
rs
10
.1.
Colla
bo
rate
with
the
respe
ctiv
e M
DA
s in
oth
er s
ecto
rs o
n m
ajo
r ICT
pro
jects
(e.g
.
Inte
gra
ted
Justic
e In
form
atio
n
Ma
na
ge
me
nt S
yste
m, L
and
Info
rma
tion
Syste
m, In
teg
rate
d P
ers
on
ne
l an
d
Pa
yro
ll Syste
m, e
-Pa
rliam
en
t inclu
din
g
e-C
ab
ine
t, e-V
otin
g, e
-Ta
x, e
-
Imm
igra
tion
, etc
)
10
.2.
Pro
vid
e S
upp
ort fo
r oth
er s
ecto
rs in
inte
gra
ting
ICT
s w
ithin
the
ir resp
ectiv
e
co
re a
ctiv
ities (s
uch a
s e
xp
loita
tion o
f oil
A
t least 6
0%
of IC
T
pro
jects
imp
lem
ente
d
in a
cco
rda
nce
with
gu
idelin
es p
rovid
ed
by
the
se
cto
r; an
d
A
t least 5
ICT
-en
ab
led
pro
jects
sup
po
rted
.
Prio
rity IC
T-
en
ab
led
pro
jects
in
oth
er s
ecto
rs
su
ppo
rted.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
M
oIC
T &
ag
encie
s;
O
the
r
MD
As; a
nd
P
riva
te
Se
cto
r
acto
rs.
Co
nn
ecte
dU
ga
nd
@2020
132
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
field
s, e
Le
arn
ing
, hea
lth re
se
arc
h,
tele
wo
rkin
g, a
gric
ultu
ral in
form
atio
n
dis
se
min
atio
n, a
nd
scie
ntific
kn
ow
led
ge
sh
arin
g)
Ob
jec
tive
11
: To
pro
mote
the
de
ve
lopm
ent o
f ICT
en
ab
led
se
rvic
es a
mo
ng
citiz
en
s
Stra
teg
y 1
: De
ve
lop
an
d p
rom
ote
the
use
of e
-Se
rvic
es
11
.1.
En
co
ura
ge
the
use
of IC
T to
ols
for
trad
e, s
erv
ice
de
live
ry a
nd
exch
an
ge o
f
info
rma
tion
11
.2.
Pro
mo
te th
e d
eve
lop
me
nt a
nd u
se
of
ICT
va
lue
-ad
de
d s
erv
ices
11
.3.
Incen
tiviz
e th
e a
do
ptio
n o
f ICT
in S
ME
s
A
t least 6
0%
of o
n lin
e
e-tra
de a
ctiv
ities
utiliz
ed
; and
U
se
of IC
T p
rom
ote
d
in a
t least 2
5%
of
SM
Es.
Prio
rity IC
T e
xp
orts
ide
ntifie
d a
nd
pro
mote
d.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
M
oIC
T &
ag
encie
s;
O
the
r
MD
As; a
nd
P
riva
te
se
cto
r
acto
rs.
Ob
jec
tive
12
: To
de
ve
lop
a fra
me
wo
rk fo
r facilita
ting
the
deve
lop
men
t an
d a
cce
ss to
a w
ide
rang
e o
f rele
va
nt c
on
ten
t for th
e v
ario
us c
om
mu
nic
atio
n m
ed
ium
s
Stra
teg
y 1
:
En
ha
nce
ca
pacity
for lo
ca
l con
ten
t
de
ve
lopm
ent a
nd
usa
ge
in th
e
va
riou
s IC
T
se
rvic
es
12
.1.
Deve
lop
an
d im
ple
me
nt a
stra
teg
y fo
r
pro
motin
g th
e d
eve
lop
me
nt a
nd
use
of
local c
on
ten
t for IC
T s
erv
ices
12
.2.
Deve
lop
an
d im
ple
me
nt p
olic
ies a
nd
gu
idelin
es fo
r local q
uo
tas in
the
em
plo
ym
en
t as w
ell a
s a
dop
tion
of lo
ca
l
co
nte
nt in
ICT
se
rvic
es
At 3
polic
ies a
nd
3
gu
idelin
es fo
r local
qu
ota
s.
Stra
teg
y fo
r
pro
motin
g th
e
de
ve
lopm
ent a
nd
use
of lo
cal c
on
ten
t
for IC
T s
erv
ices.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
Se
cto
r
acto
rs;
Co
nn
ecte
dU
ga
nd
@2020
133
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
C
ivil
So
cie
ty; a
nd
M
ed
ia.
Stra
teg
y 2
:
Pro
mo
te u
se
of
locally
de
ve
lop
ed
so
lutio
ns a
nd
ap
plic
atio
ns
12
.3.
Deve
lop
an
d im
ple
me
nt in
ce
ntiv
e
sche
me fo
r SM
Es a
do
ptin
g a
nd
usin
g
locally
de
ve
lop
ed
ICT
so
lutio
ns,
pro
ducts
an
d a
pplic
atio
ns
12
.4.
Pro
mo
te a
ccessib
ility to
arc
hiv
ed
dig
ital
info
rma
tion
an
d m
ultim
ed
ia c
on
ten
t in
dig
ital re
posito
ries
12
.5.
Colle
ct, p
acka
ge a
nd p
rese
rve in
dig
ital
form
all in
form
atio
n re
ga
rdin
g th
e
cu
ltura
l he
ritag
e o
f Ugan
da
A
t least 6
0%
of lo
ca
lly
de
ve
lope
d IC
T
so
lutio
ns u
tilize
d; a
nd
E
lectro
nic
Kn
ow
led
ge
ma
nag
em
en
t syste
m
de
ve
lope
d.
In
cen
tive
sche
mes fo
r
SM
Es a
do
ptin
g
an
d u
sin
g lo
cally
de
ve
lope
d IC
T
so
lutio
ns,
pro
ducts
an
d
ap
plic
atio
ns
de
ve
lope
d; a
nd
C
ultu
ral h
erita
ge
info
rma
tion
co
nve
rted
to
dig
ital fo
rm.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
se
cto
r
acto
rs;
C
ivil
So
cie
ty; a
nd
M
ed
ia.
Ob
jec
tive
13
: To
en
su
re e
ffectiv
e a
nd
effic
ien
t e-G
ove
rnm
ent s
erv
ice
s
Stra
teg
y 1
:
En
ha
nce
inte
gra
tion
and
au
tom
atio
n o
f e-
Go
ve
rnm
en
t
se
rvic
es
13
.1.
En
su
re a
uto
ma
tion a
nd in
teg
ratio
n o
f
prio
rity s
ecto
rs a
nd s
erv
ice
s i.e
.
Natio
nal ID
, e-P
rocu
rem
en
t, Sin
gle
Win
do
w fo
r Gove
rnm
en
t, e-A
gric
ultu
re,
e-T
ou
rism
, e-E
du
catio
n, e
-Energ
y, e
-
Hea
lth, a
nd e
-Ju
stic
e
13
.2.
Esta
blis
h a
n e
lectro
nic
docum
en
t
ma
nag
em
en
t an
d w
ork
flow
syste
m fo
r
A
t least 3
0%
of M
DA
s
at tra
nsactio
na
l leve
l
of e
-go
ve
rnm
en
t
de
ve
lopm
ent; a
nd
Im
ple
men
tatio
n o
f the
e-G
ove
rnm
ent
en
terp
rise a
rch
itectu
re
an
d in
tero
pe
rab
ility
E
lectro
nic
do
cum
ent
ma
nag
em
en
t
syste
m;
N
atio
na
l
da
taba
nk
esta
blis
hed
;
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
M
oIC
T &
ag
encie
s;
O
the
r
MD
As;
P
riva
te
Se
cto
r
acto
rs;
Co
nn
ecte
dU
ga
nd
@2020
134
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
Go
ve
rnm
en
t
13
.3.
Exe
cu
te d
igita
l arc
hiv
ing
an
d
dig
italiz
atio
n o
f Go
ve
rnm
en
t reco
rds
13
.4.
Esta
blis
h a
na
tion
al d
ata
ce
ntre
,
dis
aste
r reco
ve
ry c
en
tre, s
ecure
Go
ve
rnm
en
t Clo
ud (U
G-C
lou
d) a
nd
na
tion
al d
ata
ba
nk
13
.5.
Mo
nito
r the
imp
lem
en
tatio
n o
f the
e-
Go
ve
rnm
en
t en
terp
rise
arc
hite
ctu
re a
nd
inte
rop
era
bility
fram
ew
ork
13
.6.
Stre
ng
the
n th
e in
stitu
tion
al fra
me
wo
rk
for im
ple
me
ntin
g e
-Go
ve
rnm
en
t
13
.7.
Su
pp
ort th
e im
ple
me
nta
tion
of N
atio
nal
Fin
ancia
l Info
rma
tion
Syste
m
13
.8.
Esta
blis
h O
ne
Sto
p S
ho
p C
entre
s fo
r e-
Go
ve
rnm
en
t se
rvic
e d
eliv
ery
thro
ug
h
the
posta
l netw
ork
fram
ew
ork
mo
nito
red
.
UG
-Clo
ud
esta
blis
hed
; and
N
atio
nal
Fin
ancia
l
Info
rma
tion
Syste
m
su
ppo
rted.
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
C
ivil
So
cie
ty;
A
ca
dem
ia;
an
d
M
ed
ia.
Stra
teg
y 2
:
En
ha
nce
de
ve
lopm
ent a
nd
up
take
of e
-
Go
ve
rnm
en
t
se
rvic
es
13
.9.
Esta
blis
h re
gio
na
l info
rma
tion
acce
ss
ce
ntre
s
13
.10
. O
pe
ratio
na
lize
the
IT P
roje
ct
Ma
na
ge
me
nt m
eth
od
olo
gy
13
.11
. Im
ple
men
t the
Gove
rnm
en
t Citiz
en
Inte
ractio
n C
en
tre (G
CIC
)
A
t least 7
0%
of th
e
po
pu
latio
n o
f
po
pu
latio
n w
ith
info
rma
tion
acce
ss
ce
ntre
s th
at a
re w
ithin
5 k
ilom
etre
s ra
diu
s;
A
t least 6
0%
of th
e
IT
Pro
ject
Ma
na
ge
me
nt
me
tho
do
log
y
rolle
d o
ut;
G
ove
rnm
en
t
Citiz
en
Inte
ractio
n
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
Pu
blic
Secto
r
acto
rs
Co
nn
ecte
dU
ga
nd
@2020
135
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
13
.12
. P
rom
ote
utiliz
atio
n o
f Op
en
Sou
rce
so
ftwa
re a
nd
mo
bile
app
s
13
.13
. D
eve
lop
an
d im
ple
me
nt a
chan
ge
ma
nag
em
en
t stra
teg
y fo
r ad
optio
n o
f e-
Go
ve
rnm
en
t se
rvic
es
13
.14
. B
uild
ca
pa
city
for e
-Go
ve
rnm
en
t
ad
op
tion
co
untry
's k
ey
sta
ke
hold
ers
utiliz
ing
e-G
ove
rnm
ent
se
rvic
es; a
nd
A
t least 2
5%
incre
ase
in u
tiliza
tion
of O
pe
n
So
urc
e s
oftw
are
an
d
mo
bile
ap
ps.
Cen
tre (G
CIC
)
imp
lem
en
ted
;
an
d
A
ch
ang
e
ma
nag
em
en
t
stra
teg
y fo
r
ad
op
tion
of e
-
Go
ve
rnm
en
t
se
rvic
es
imp
lem
en
ted
.
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
Ob
jec
tive
14
: To
pro
mote
Uga
nd
a a
s a
n IC
T H
ub
Stra
teg
y 1
: Work
with
oth
er c
ou
ntrie
s
of th
e re
gio
n o
n a
mu
tua
lly b
en
efic
ial
ba
sis
for a
ll-roun
d
de
ve
lopm
ent o
f the
ICT
Se
cto
r
14
.1.
Und
erta
ke
join
t inte
rve
ntio
ns w
ith
ne
ighb
ou
ring
co
un
tries to
exp
lore
are
as
of c
om
petitiv
e s
tren
gth
s a
nd
inte
rest
14
.2.
Su
pp
ort th
e e
sta
blis
hm
ent o
f a s
ecu
re,
co
mp
etitiv
e a
nd
su
sta
inab
le in
tern
et
ba
nd
wid
th m
ark
et in
Ug
an
da
At le
ast 9
0%
of k
ey
reg
iona
l initia
tive
s
pa
rticip
ate
d in
.
Effe
ctiv
e
pa
rticip
atio
n
run
nin
g re
gio
na
l
pro
jects
such
as
the
No
rthe
rn
Corrid
or
Infra
stru
ctu
re
Pro
ject.
Ad
min
istra
tive
reco
rds,
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
Pu
blic
and
Priv
ate
Se
cto
r
acto
rs
Ob
jec
tive
15
: To
pro
mote
Uga
nd
an IC
T g
oo
ds a
nd
se
rvic
es in
tern
atio
nally
Stra
teg
y 1
: Po
sitio
n
Uga
nd
a
15
.1.
Deve
lop
an
d im
ple
me
nt a
stra
teg
y to
pro
mote
Ug
an
da
as a
n a
ttractiv
e IC
T-
IC
T in
ve
stm
ents
in
Uga
nd
a s
ou
rced
from
S
ign
ed IC
T
pro
toco
ls ra
tified
;
Ad
min
istra
tive
reco
rds,
M
oIC
T &
Co
nn
ecte
dU
ga
nd
@2020
136
Stra
teg
ies
Inte
rve
ntio
ns
KP
I Ta
rge
t T
arg
ete
d
Mile
sto
ne
s
Me
an
s o
f
Ve
rifica
tion
K
ey A
cto
rs
co
mp
etitiv
ely
in th
e
Glo
ba
l ICT
ma
rke
t
en
ab
led
se
rvic
es c
entre
of th
e w
orld
15
.2.
Und
erta
ke
ma
rke
t inte
llige
nce
to id
en
tify
targ
et m
ark
ets
and
se
rvic
es
15
.3.
Incen
tiviz
e a
nd
rew
ard
com
pan
ies th
at
inve
st in
pro
motin
g U
ga
nd
a‟s
ICT
go
od
s
an
d s
erv
ices a
bro
ad
15
.4.
Em
po
we
r Ug
an
da
Mis
sio
ns a
bro
ad
to
pro
mote
the
co
un
try
15
.5.
Prio
ritize
pa
rticip
atio
n in
inte
rna
tiona
l
ICT
initia
tive
s
15
.6.
En
su
re ra
tifica
tion
of s
ign
ed IC
T
pro
toco
ls
at le
ast 4
0%
of
de
ve
lope
d c
ou
ntrie
s;
an
d
A
t least 9
0%
of k
ey
ICT
glo
ba
l me
etin
gs
atte
nde
d.
an
d
IC
T-e
na
ble
d
ma
rke
t inte
llige
nt
se
rvic
es
un
de
rtaken
.
Te
ch
nic
al
Re
po
rts, a
nd
Mo
nito
ring
Re
po
rts a
nd
Sta
tus R
ep
orts
from
imp
lem
en
tatio
n
tea
ms d
uly
ve
rified
.
ag
encie
s;
O
the
r
MD
As;
P
riva
te
Se
cto
r
acto
rs;
C
ivil
So
cie
ty;
M
ed
ia; a
nd
A
ca
dem
ia.
Co
nn
ecte
dU
ga
nd
@2020
137
Ap
pen
dix
D
Th
e ta
ble
be
low
pre
se
nts
ea
ch o
f these
risks a
nd
an
aly
se
s p
ossib
le m
itiga
tion
me
asu
res fo
r ea
ch
of th
em
.
Ta
ble
13
: Imple
me
nta
tion R
isks a
nd
their M
itiga
tion
Me
asu
res
Ris
k
Des
crip
tion
Im
pa
ct, if ris
ks
mate
rializ
e
Mitig
atio
n M
ea
su
re(s
)
La
ck o
f Con
sis
ten
t
an
d C
ontin
ue
d
po
litica
l an
d
exe
cu
tive
su
pp
ort
Bo
th p
olitic
al a
nd
exe
cu
tive
su
pp
ort is
imp
orta
nt h
ere
, sin
ce
eve
n
as th
e fo
rme
r len
ds
dire
ctio
n, th
e la
tter is
the
pa
rt tha
t wo
uld
en
su
re
exe
cu
tion
as e
nvis
age
d. It
is a
lso im
po
rtan
t tha
t the
su
ppo
rt no
t just b
e
co
nsis
ten
t with
stra
teg
ies
tha
t co
nstitu
te th
e p
lan
bu
t
als
o b
e c
ontin
ue
d w
itho
ut
an
y m
ajo
r lap
se
s.
Imp
lem
en
tatio
n w
ill su
ffer, o
n a
cco
un
t of th
e
follo
win
g re
aso
ns:
If p
olitic
al le
ad
ers
hip
is n
ot m
atc
hed
by
exe
cu
tive
com
mitm
en
t, the
imp
lem
en
tatio
n
will la
ng
uis
h a
s a
ctu
al a
ch
ievem
en
ts w
ill fall
sh
ort o
f req
uire
men
ts o
f stra
teg
ic d
irectio
ns;
an
d
O
n th
e o
the
r ha
nd
, if exce
llence
in
exe
cu
tion
is n
ot s
up
po
rted b
y p
olitic
al
lea
de
rship
‟s s
up
po
rt, ma
ny a
ctiv
ities m
ay
ge
t dela
ye
d b
eyo
nd
the
exe
cu
tive
‟s c
on
trol,
thu
s c
uttin
g in
to th
eir e
nvis
ag
ed
be
ne
fits.
Mitig
atio
n m
easu
res c
onsid
ere
d d
urin
g th
e
form
ula
tion
of th
e p
lan
inclu
de
, inte
r alia
, the
follo
win
g:
T
he
pro
cess o
f asse
ssm
en
t and
an
aly
sis
has
invo
lve
d a
nd
take
n in
to c
on
sid
era
tion
vie
ws
from
all s
take
ho
lde
rs w
ho
pa
rticip
ate
d in
the
pla
nnin
g p
roce
ss, th
us e
nsu
ring
tha
t no
t on
ly
are
their v
iew
s ta
ke
n o
n b
oa
rd b
ut a
lso th
at
the
y h
ave
a ro
le a
nd
he
nce
sen
se
of
ow
ne
rsh
ip fo
r the
pla
n its
elf; a
nd
F
urth
er in
itiativ
es d
urin
g th
e p
lan
imp
lem
en
tatio
n m
ust k
eep
these
co
nsid
era
tion
s p
ara
mo
un
t to m
inim
ise
impa
ct
of th
is ris
k.
Non
-ava
ilab
ility o
f
fun
ds
Me
asu
res re
co
mm
en
de
d
as p
art o
f the
pla
n m
ust b
e
su
ppo
rted w
ith a
co
ntin
ue
d
su
pply
of a
de
qua
te fu
ndin
g
as re
qu
ired
Ina
deq
ua
te a
va
ilab
ility o
f funds w
ou
ld h
ave
the
follo
win
g im
pa
ct:
B
ein
g n
ot in
a p
ositio
n to
imp
lem
en
t
eve
ryth
ing
, the
de
cis
ion
ma
rkets
wo
uld
the
n
ch
oose
be
twe
en
diffe
ren
t pro
jects
an
d
pro
gra
mm
es. T
he
ho
listic
focus o
f the
pla
n
wo
uld
the
n b
e im
pa
ired;
S
take
ho
lde
rs w
ho
are
no
t involv
ed
wo
uld
lose in
tere
st;
T
he
re is
a c
ha
nce
of in
terd
ep
en
de
ncie
s n
ot
be
ing c
on
sid
ere
d c
om
ple
tely
wh
ile p
ickin
g
an
d c
ho
osin
g fro
m a
mo
ng
pro
jects
an
d
pro
gra
mm
es; a
nd
M
an
y a
ctiv
ities w
he
re a
com
pre
he
nsiv
e
Th
e fo
rmula
tion
of s
trate
gie
s a
nd
pro
gra
mm
es
ha
s ta
ken
up m
itiga
tion
me
asure
s to
ad
dre
ss th
is
risk in
the
follo
win
g w
ays:
M
akin
g p
rog
ram
me
s a
s lo
osely
co
up
led
as
po
ssib
le e
nsu
res th
at p
artia
l imp
lem
en
tatio
n
risks a
re m
inim
ize
d;
S
eq
ue
ncin
g w
ithin
a p
rog
ram
me
am
ong
the
pro
jects
ensu
res th
at th
e o
ne
s a
cco
rded
hig
hest p
riority
are
taken
up o
n b
oa
rd firs
t to
de
live
r qu
ick re
sults
;
T
his
actio
n p
lan
itse
lf take
s in
to a
cco
un
t pre
-
req
uis
ites fo
r the
imp
lem
en
tatio
n o
f the
pro
jects
;
It is
als
o re
com
men
ded
that w
he
reve
r a
Co
nn
ecte
dU
ga
nd
@2020
138
Ris
k
Des
crip
tion
Im
pa
ct, if ris
ks
mate
rializ
e
Mitig
atio
n M
ea
su
re(s
)
pla
nnin
g is
req
uire
d e
ithe
r do
ne
inte
rna
lly o
r
thro
ugh
exte
rna
l co
nsu
ltancie
s, w
ou
ld h
ead
imm
atu
rely
into
the im
ple
me
nta
tion w
itho
ut
the
su
ppo
rt of th
e p
lan
nin
g.
pla
nnin
g e
xe
rcis
e is
recom
men
de
d to
be
taken
up
, it is a
ctu
ally
do
ne
so. T
he
pru
nin
g
of th
e c
osts
cou
ld b
e d
on
e th
rou
gh
un
de
rtakin
g a
com
pre
he
nsiv
e in
tern
al
pla
nnin
g e
xe
rcis
e in
lieu o
f exte
rna
l
co
nsu
ltan
ts; a
nd
D
urin
g th
e im
ple
me
nta
tion o
f the
pla
n, th
e
ab
ove
nee
d to
be
bo
rne
in m
ind
.
Exp
ectin
g re
su
lts
too
so
on
Th
ere
is a
cha
nce
tha
t in
the
ove
r-ea
ge
rne
ss to
imp
lem
en
t the
pla
n, to
o
mu
ch
is a
ttem
pte
d to
be
de
live
red
and
too
soo
n
with
ou
t con
sid
erin
g h
ow
rea
listic
tha
t wo
uld
be
.
Th
e im
ple
men
tatio
n m
ay tu
rn o
ut to
be
un
pla
nn
ed
and
ad
-ho
c. D
eliv
ery
in a
ll
pro
gra
mm
es m
ay n
ot b
e p
rope
rly te
ste
d a
nd
he
nce
ma
y b
e s
usce
ptib
le to
erro
rs, th
us e
rodin
g
the
sta
ke
hold
ers
‟ inte
rest in
the
initia
tive
s.
A
s fa
r as p
ossib
le th
e im
ple
men
tatio
n p
lan
recom
men
ded
as p
art o
f this
rep
ort m
ust b
e
follo
we
d;
A
ny c
ou
rse
co
rrectio
ns o
r ch
an
ge
s to
the
sa
me
mu
st b
e d
elib
era
ted
we
ll am
on
g th
e
sta
ke
hold
ers
befo
re c
om
ing
to a
solu
tion
;
S
tan
da
rd tim
efra
mes a
ssu
med a
s p
art o
f the
imp
lem
en
tatio
n a
re c
om
forta
ble
; an
d
In
terd
ep
end
encie
s e
nsu
re th
at fo
r an
y
activ
ity to
be
taken
up
, the
pre
-req
uis
ites a
re
taken
on
bo
ard
first.
Dela
y in
imp
lem
en
tatio
n
Dela
y in
imple
me
nta
tion
co
uld
aris
e o
win
g to
ma
ny
rea
son
s fo
r exa
mp
le, n
on
-
ava
ilability
of s
takeh
old
ers
,
de
lay in
nece
ssa
ry
ap
pro
va
ls, d
ela
y in
the
form
atio
n o
f the
req
uis
ite
institu
tion
al s
tructu
res fo
r
imp
lem
en
tatio
n a
nd th
e
like.
Dela
y in
the
imple
me
nta
tion w
ou
ld re
sult in
sta
ke
hold
ers
losin
g in
tere
st. A
lso
, an
ino
rdin
ate
de
lay m
ay a
lso
resu
lt in k
ey s
take
ho
lde
rs n
ot
be
ing a
va
ilab
le a
t all, fo
r exa
mp
le o
win
g to
tran
sfe
rs a
nd
the
like
.
Th
is is
su
e h
as b
ee
n a
dd
ressed
thro
ug
h th
e
follo
win
g m
ean
s:
T
he
actio
n p
lan
giv
es s
uffic
ient tim
e fo
r such
activ
ities a
s th
e fo
rma
tion
of in
stitu
tion
al
stru
ctu
res th
at w
ou
ld lo
ok in
to th
e p
lan
imp
lem
en
tatio
n;
W
here
recom
me
nda
tion
s a
re m
ad
e fo
r
effe
ctin
g s
ign
ifica
nt c
han
ges in
the
institu
tion
al a
rran
gem
ents
, inte
rim m
easu
res
ha
ve
be
en
reco
mm
en
de
d w
hic
h w
ou
ld m
ake
for a
sm
oo
th tra
nsitio
n; a
nd
A
ll sta
ke
ho
lde
rs a
re in
vo
lve
d rig
ht fro
m th
e
ea
rly s
tag
es s
o th
at th
eir c
on
tinu
ed
Co
nn
ecte
dU
ga
nd
@2020
139
Ris
k
Des
crip
tion
Im
pa
ct, if ris
ks
mate
rializ
e
Mitig
atio
n M
ea
su
re(s
)
invo
lve
men
t is e
nsu
red
.
Go
ing
by th
e b
oo
k
Pro
jects
in th
e p
lan
are
ba
sed
ma
inly
on
find
ing
s
as o
f 20
14
; ho
we
ve
r,
techn
olo
gy b
ein
g a
fast-
evo
lvin
g fie
ld re
alitie
s a
re
pro
ne
to c
ha
ng
es. G
oin
g
by th
e b
oo
k m
ay n
ot
alw
ays d
eliv
er th
e re
qu
ired
resu
lts. W
ha
t is re
quire
d is
find
ou
t me
asu
res th
at
ne
ed
to b
e ta
ke
n in
the
ligh
t of e
me
rgin
g re
alitie
s
Where
as th
e is
su
es to
be
add
resse
d m
ay re
ma
in
larg
ely
the
sa
me
, stra
teg
ies a
nd
mea
su
res
req
uire
d to
ad
dre
ss th
em
ma
y w
ell c
ha
ng
e w
ith
time
kee
pin
g in
min
d e
me
rgin
g re
alitie
s. Im
pact
of g
oin
g b
y th
e b
oo
k m
ay b
e u
nd
erta
kin
g
inte
rve
ntio
ns th
at a
re n
ot in
syn
c w
ith e
me
rgin
g
rea
lities a
nd
thus w
ou
ld m
ake
for
un
de
rachie
ve
men
t of th
e re
su
lts. S
yn
erg
ies
acro
ss p
rog
ram
me
s a
nd
pro
jects
wo
uld
als
o
su
ffer.
It is
reco
mm
en
de
d, th
ere
fore
tha
t eve
ry
exe
rcis
e b
e p
rece
de
d b
y a
pla
nn
ing w
ith a
wid
e s
take
hold
er p
artic
ipa
tion
so
as to
brin
g
on
boa
rd e
me
rgin
g is
su
es;
S
uch
cro
ss-s
take
hold
er m
eetin
gs a
re
en
vis
age
d a
t thre
e tie
rs, th
e p
roje
ct, th
e
pro
gra
mm
e a
nd
fina
lly th
e s
tee
ring
co
mm
ittee
leve
l;
T
o g
et a
bre
ast w
ith e
me
rgin
g re
qu
irem
en
ts,
an
exclu
siv
e re
sea
rch
unit h
as b
ee
n
recom
men
ded
that h
as b
ee
n ta
ske
d w
ith
rese
arc
h a
nd
an
aly
sis
activ
ities; a
nd
T
he
Sta
te o
f the
ICT
Re
po
rt will b
ecom
e a
co
mp
en
diu
m o
f activ
ities in
the
secto
r an
d
co
ntin
ue to
info
rm s
take
hold
ers
of th
e la
test
de
ve
lopm
ents
.
Ina
deq
ua
te
co
llab
ora
tion
be
twe
en
sta
ke
hold
ers
Ina
deq
ua
te c
olla
bo
ratio
n
wo
uld
no
t ma
ke
for tim
ely
inp
uts
from
the
diffe
ren
t
sta
ke
hold
er g
roup
s a
s to
wh
at is
requ
ired
to b
e
do
ne
in lig
ht o
f em
erg
ing
rea
lities.
T
he
imp
lem
en
tatio
n w
ou
ld s
uffe
r sin
ce if
the
re is
ina
de
qua
te p
artic
ipa
tion
from
the
sta
ke
hold
ers
;
A
dvis
ory
an
d fu
nctio
na
l inp
uts
from
acro
ss
diffe
ren
t are
as o
f invo
lve
me
nt w
ou
ld n
ot
co
me
in tim
ely
;
T
he
exe
cu
tion
su
ppo
rt an
d fa
cilita
tion
from
the
diffe
ren
t gro
ups w
ou
ld la
ng
uis
h to
o; a
nd
Im
ple
men
tatio
n w
ou
ld g
et d
ela
ye
d th
us
de
layin
g a
ll activ
ities w
hic
h h
ave
this
de
laye
d a
ctiv
ity a
s a
pre
-req
uis
ite.
C
olla
bo
rativ
e re
quire
me
nts
of th
e p
lan
ha
ve
be
en
ke
pt in
min
d b
y in
vo
lvin
g s
take
hold
ers
acro
ss d
iffere
nt a
reas o
f activ
ity b
y g
ivin
g
ow
ne
rsh
ip in
itiativ
es to
sta
keho
lde
rs fo
r
ma
ny p
rog
ram
mes a
nd
pro
jects
and
lea
vin
g
it com
ple
tely
to th
em
as to
how
the
y w
ou
ld
like to
exe
cu
te th
e in
stitu
tion
al a
nd
co
llab
ora
tive
asp
ects
of th
e im
ple
me
nta
tion
;
an
d
T
his
wo
uld
make
for h
igh
bu
y-in
,
invo
lve
men
t an
d o
wn
ers
hip
from
the
sta
ke
hold
ers
.
Cha
ng
e a
t the
he
lm o
f affa
irs
Dela
ys w
ou
ld a
lso re
su
lt in
all a
ctiv
ities w
he
re th
e
de
laye
d a
ctiv
ity is
a p
re-
Rep
lace
me
nts
ma
y n
ot a
sso
cia
te
the
mse
lves a
s c
lose
ly a
s d
id th
eir
pre
dece
sso
rs. A
lso
, it wo
uld
take
so
me
A
t the
exe
cu
tive
leve
l at th
e to
p a
gro
up
rath
er th
an
indiv
idu
als
ha
ve
bee
n a
ssocia
ted
in d
iscu
ssio
ns; it is
un
like
ly th
at a
ll of th
em
Co
nn
ecte
dU
ga
nd
@2020
140
Ris
k
Des
crip
tion
Im
pa
ct, if ris
ks
mate
rializ
e
Mitig
atio
n M
ea
su
re(s
)
req
uis
ite.
time
for th
em
to le
arn
the
nu
ance
s
em
erg
ing
from
the p
lan
nin
g e
xe
rcis
e. It is
likely
tha
t the
imp
lem
en
tatio
n w
ou
ld g
et
de
laye
d th
us a
ffectin
g a
wh
ole
list o
f
inte
rve
ntio
ns.
wo
uld
be
dep
loye
d e
lse
wh
ere
; an
d
P
olitic
al le
ad
ers
hip
and
dire
ctio
n th
ou
gh
has
be
en
assu
me
d a
nd
is c
ritical fo
r a s
moo
th
imp
lem
en
tatio
n o
f the
pla
n.
Irreg
ula
r
mo
nito
ring
Cha
ng
e a
t the
top
level
wh
eth
er e
xe
cu
tive
or
po
litica
l ca
n h
inde
r the
pro
gre
ss o
f activ
ities o
f the
pla
n
T
he
pro
ject o
r the
pro
gra
mm
e e
xe
cu
tion
win
g w
ou
ld b
e b
ere
ft of a
ny tim
ely
ad
vis
ory
inp
uts
for th
eir e
fforts
;
S
take
ho
lde
r inte
rests
ma
y a
lso
wa
ne
as a
resu
lt; and
A
rea
dy s
tock ta
ke
of th
e s
tatu
s o
f the
imp
lem
en
tatio
n w
ill like
ly e
lude
the
top
leve
l
pla
nne
rs.
M
itiga
tion
me
asu
res in
clu
de
the
recom
men
da
tion
of a
Se
cre
taria
t to b
e
co
nstitu
ted
wh
ich
wo
uld
be
taske
d
exclu
siv
ely
with
mo
nito
ring
the
imp
lem
en
tatio
n o
f the
pro
gra
mm
es o
n a
timely
ba
sis
; an
d
A
t the
pro
gra
mm
e le
vel, to
o, m
on
itorin
g
freq
uen
cy h
ave
be
en re
co
mm
en
de
d, b
ase
d
on
ind
ica
tors
and
mile
sto
ne
s.
Co
nn
ecte
dU
ga
nd
@2020
141
Ap
pen
dix
E
Ta
ble
14
: Lis
t of A
ctio
n A
rea
s, O
bje
ctiv
es, S
trate
gie
s a
nd S
trate
gic
Inte
rve
ntio
ns
Ac
tion
Are
as
O
bje
ctiv
es
Stra
teg
ies
Stra
teg
ic In
terv
en
tion
s
ICT
Gove
rna
nce
Ob
jectiv
e 1
:
To
en
su
re a
co
ndu
civ
e p
olic
y,
leg
al a
nd
regu
lato
ry
fram
ew
ork
tha
t is
resp
on
siv
e to
ind
ustry
dem
an
ds
Stra
teg
y 1
:
Revie
w th
e p
olic
y, le
ga
l
an
d re
gu
lato
ry fra
me
wo
rk
to a
lign
it with
inte
rnatio
na
l
no
rms a
nd
best p
ractic
es,
wh
ile ta
kin
g in
to
co
nsid
era
tion
na
tion
al
pe
culia
rities
1.1
. R
evie
w N
atio
na
l ICT
Po
licie
s to
ad
dre
ss re
qu
irem
ents
in th
e p
riority
are
as o
f resea
rch
an
d d
eve
lopm
en
t, ICT
co
nve
rgen
ce, h
um
an
cap
ital
de
ve
lopm
ent, a
nd
ICT
exp
orts
1.2
. D
eve
lop
, reg
ula
rly re
vie
w a
nd
en
forc
e re
gu
latio
ns a
nd
sta
nda
rds
1.3
. S
tren
gth
en
the
en
forc
em
en
t me
ch
an
ism
of la
ws, re
gu
latio
ns a
nd
sta
nd
ard
s
1.4
. R
evie
w a
nd
imple
me
nt a
co
mp
reh
ensiv
e S
pe
ctru
m P
olic
y a
nd
Ma
na
ge
me
nt F
ram
ew
ork
based
on
prin
cip
les o
f techn
olo
gy &
se
rvic
e
ne
utra
lity
1.5
. D
eve
lop
an
d im
ple
me
nt a
polic
y a
nd
leg
al fra
me
wo
rk fo
r multi-s
ecto
rial
infra
stru
ctu
re d
eplo
ym
en
t and
sh
arin
g
1.6
. F
ina
lise
the d
eve
lop
me
nt a
nd
imp
lem
en
tatio
n o
f the
Da
ta P
rote
ctio
n
an
d P
rivacy B
ill, an
d d
eve
lop
Info
rma
tion
Secu
rity le
gal fra
me
wo
rk
1.7
. F
ina
lize
the d
eve
lop
me
nt o
f the
Na
tion
al B
roa
db
an
d P
olic
y a
nd
Stra
teg
y a
s w
ell a
s its
imp
lem
en
tatio
n fra
me
wo
rk
1.8
. R
evie
w a
nd
imple
me
nt th
e p
olic
y fo
r the
posta
l secto
r to e
ncom
pass
op
po
rtun
ities o
ffere
d b
y e
-Go
ve
rnm
en
t an
d e
-Com
me
rce
1.9
. D
eve
lop
an
d im
ple
me
nt a
cro
ss-c
uttin
g M
&E
fram
ew
ork
for th
e IC
T
Se
cto
r
1.1
0.
Deve
lop
a S
trate
gy fo
r incre
asin
g a
cce
ss o
f ICT
de
vic
es &
se
rvic
es to
Sp
ecia
l Inte
rest G
roup
s
1.1
1.
Deve
lop
an
d im
ple
me
nt a
n O
pe
n S
ou
rce
po
licy a
nd s
trate
gy fo
r
Uga
nd
a
Ob
jectiv
e 2
:
To
stre
ng
the
n th
e
ICT
institu
tiona
l
fram
ew
ork
to d
rive
the
natio
na
l ICT
ag
en
da
Stra
teg
y 1
:
Esta
blis
h a
mu
lti-
institu
tion
al c
olla
bo
rativ
e
fram
ew
ork
to d
rive
the
na
tion
al IC
T a
ge
nd
a
2.1
. R
evie
w a
nd
alig
n th
e e
xis
ting
institu
tion
al fra
me
wo
rk to
driv
e th
e
na
tion
al IC
T a
ge
nd
a b
y c
lea
rly a
rticu
latin
g a
nd h
arm
oniz
ing
the
role
s o
f
va
riou
s in
stitu
tions, a
nd
en
su
ring
syn
erg
ies a
nd
co
llab
ora
tion
2.2
. B
uild
institu
tion
al c
apa
citie
s to
en
su
re d
evelo
pm
en
t, imp
lem
en
tatio
n
an
d e
nfo
rce
me
nt o
f polic
ies, la
ws a
nd
reg
ula
tions
2.3
. S
tren
gth
en
the
ICT
Se
cto
r Work
ing G
rou
p th
at is
pre
mis
ed
on
Co
nn
ecte
dU
ga
nd
@2020
142
Ac
tion
Are
as
O
bje
ctiv
es
Stra
teg
ies
Stra
teg
ic In
terv
en
tion
s
co
llab
ora
tion
am
ong
sta
keh
old
ers
, so
as to
take
ad
va
nta
ge
of th
e v
ast
kn
ow
led
ge, e
xp
erie
nce
and
oth
er re
so
urc
es fro
m th
e v
ario
us
sta
ke
hold
ers
in d
eve
lop
ing
the s
ecto
r
2.4
. S
tren
gth
en
pla
tform
s a
nd
foru
ms fo
r sta
ke
ho
lde
r en
gag
em
en
t in th
e
se
cto
r
Hum
an
Cap
ital
Deve
lop
me
nt a
nd
Pla
nn
ing
Ob
jectiv
e 3
:
To
de
ve
lop
an
d
nu
rture
a c
om
pe
titive
do
mestic
hu
man
reso
urc
e b
ase
Stra
teg
y 1
:
Deve
lop
critic
al m
ass o
f
ICT
skille
d U
gan
dan
s a
nd
ind
ustry
rea
dy w
ork
forc
e
3.1
. E
sta
blis
h th
e c
urre
nt s
tock a
nd
qu
ality
of IC
T c
om
pe
tencie
s in
the
co
untry
3.2
. In
stitu
tion
aliz
e a
nd
build
cap
acity
of IC
T c
ad
res in
Go
ve
rnm
en
t
3.3
. Im
ple
men
t the
Ma
ste
r Pla
n to
tran
sfo
rm U
ICT
into
a C
entre
of
Exce
llence
3.4
. E
sta
blis
h a
susta
ina
ble
ICT
train
ing
pro
gra
m fo
r Citiz
en
s
3.5
. Im
ple
men
t the
ce
rtificatio
n a
nd a
ccre
dita
tion
for IC
T p
rofe
ssio
na
ls,
train
ers
/ train
ing e
ntitie
s, p
rodu
cts
an
d s
erv
ices
3.6
. P
artn
er w
ith M
inis
try o
f Ed
uca
tion
an
d tra
inin
g in
stitu
tions to
revie
w,
de
ve
lop
an
d im
ple
me
nt IC
T tra
inin
g c
urric
ulu
m a
t all le
ve
ls o
f the
ed
uca
tion
syste
m
3.7
. D
eve
lop
an
d im
ple
me
nt a
mech
an
ism
for jo
int p
lan
nin
g a
nd
ICT
inte
rnsh
ip b
etw
ee
n a
ca
dem
ia a
nd
the
ind
ustry
3.8
. D
eve
lop
an
d im
ple
me
nt ta
rge
ted
ca
pacity
build
ing
for te
achers
to
inco
rpo
rate
ICT
in p
ed
ago
gy
Ob
jectiv
e 4
:
To
cre
ate
mass
aw
are
ne
ss a
bou
t
ICT
s a
nd
the
ir
rele
va
nce
in p
eo
ple
‟s
da
y-to
-da
y liv
es
Stra
teg
y 1
:
Bu
ild a
n IC
T-a
wa
re s
ocie
ty
4.1
. C
olla
bo
rate
with
de
ve
lop
men
t pa
rtne
rs in
clu
din
g c
ivil s
ocie
ty to
sca
le
up
and
imp
lem
en
t co
mm
unity
ICT
aw
are
ne
ss c
rea
tion
initia
tive
s
4.2
. D
eve
lop
a c
ohe
rent s
trate
gy o
n th
e u
se o
f so
cia
l med
ia fo
r ICT
aw
are
ne
ss
4.3
. In
tensify
the
use
of p
rint a
nd
ele
ctro
nic
med
ia a
s a
too
l for m
ass
se
nsitiz
atio
n a
nd
aw
are
ne
ss a
bo
ut IC
Ts
4.4
. C
oo
rdin
ate
the
form
atio
n o
f ICT
asso
cia
tions a
nd
pro
fessio
na
l bod
ies
as a
mech
an
ism
to c
rea
te IC
T a
wa
ren
ess
Stra
teg
y 2
:
En
ha
nce
acce
ss to
pu
blic
info
rma
tion
4.5
. D
eve
lop
an
d im
ple
me
nt a
mech
an
ism
tha
t will e
nsu
re m
ass
se
nsitiz
atio
n a
nd
aw
are
ne
ss a
bo
ut IC
T p
olic
ies, p
rog
ram
mes a
nd
pro
jects
4.6
. C
olla
bo
rate
with
the
Min
istry
of In
form
atio
n a
nd
Natio
na
l Guid
an
ce
to
Co
nn
ecte
dU
ga
nd
@2020
143
Ac
tion
Are
as
O
bje
ctiv
es
Stra
teg
ies
Stra
teg
ic In
terv
en
tion
s
pu
blic
ize
the
Access to
Info
rma
tion A
ct in
rela
tion
to o
nlin
e p
latfo
rms
4.7
. P
rovid
e te
ch
nic
al s
up
po
rt inclu
din
g s
tan
da
rds fo
r ope
ratio
naliz
atio
n a
nd
up
da
te o
f the
Gove
rnm
ent W
eb
Po
rtal, w
eb
site
s a
nd
so
cia
l me
dia
4.8
. D
eve
lop
Ope
n D
ata
for G
ove
rnm
ent
ICT
Infra
stru
ctu
re
Ob
jectiv
e 5
:
To
en
su
re e
fficie
ncy
in c
oo
rdin
atio
n,
pla
nnin
g, in
vestm
en
t,
imp
lem
en
tatio
n a
nd
utiliz
atio
n o
f en
d-to
-
en
d IC
T
infra
stru
ctu
re
Stra
teg
y 1
:
En
su
re c
oo
rdin
ate
d a
nd
co
llab
ora
tive
pla
nn
ing a
s
we
ll as d
evelo
pm
en
t of IC
T
infra
stru
ctu
re
5.1
. E
sta
blis
h a
nd
imp
lem
en
t a m
ech
anis
m fo
r pla
nn
ing
, de
ve
lopm
en
t,
de
plo
ym
en
t an
d m
ana
gem
ent o
f ICT
infra
stru
ctu
re
5.2
. D
eve
lop
an
d im
ple
me
nt N
atio
na
l ICT
Infra
stru
ctu
re S
tructu
ral P
lan
5.3
. E
sta
blis
h a
mech
anis
m fo
r colla
bo
rativ
e m
on
itorin
g a
nd e
va
lua
tion
of
ICT
infra
stru
ctu
re d
ep
loym
en
t in lin
e w
ith th
e P
lan
and
de
velo
pe
d
sta
nd
ard
s
5.4
. E
mb
race
co
nve
rgen
ce
of IC
T te
ch
no
log
ies th
rou
gh c
om
mo
n
infra
stru
ctu
re d
eplo
ym
en
t and
sh
arin
g
5.5
. D
eve
lop
an
d im
ple
me
nt a
Na
tion
al P
osta
l an
d C
ou
rier S
erv
ice
s M
aste
r
Pla
n to
exp
loit o
pp
ortu
nitie
s in
e-G
ove
rnm
ent a
nd
e-C
om
me
rce
5.6
. P
artic
ipa
te in
Na
tion
al C
oo
rdin
atio
n M
ech
an
ism
for s
ynch
roniz
ed
pla
nnin
g a
nd d
eliv
ery
of U
tilities in
frastru
ctu
re
Stra
teg
y 2
:
En
su
re a
va
ilab
ility a
nd
relia
bility
of u
biq
uito
us
bro
ad
ba
nd
ne
two
rk w
ith
inte
rco
nne
ctio
n to
reg
ion
al
ne
two
rks
5.7
. M
on
itor th
e im
ple
me
nta
tion
of IC
T in
frastru
ctu
re in
line
with
Na
tion
al
Bro
ad
ban
d S
trate
gy
5.8
. E
xte
nd
NB
I to c
ove
r the
ND
PII p
riority
are
as a
nd
ensu
re
inte
rco
nne
ctiv
ity w
ith re
gio
na
l ba
ckb
one
infra
stru
ctu
re
5.9
. Im
ple
men
t inn
ova
tive
sp
ectru
m m
an
age
men
t pra
ctic
es to
en
su
re
op
tima
l utiliz
atio
n o
f the
na
tiona
l reso
urc
e
5.1
0.
Pro
mo
te th
e d
eve
lop
me
nt a
nd u
se
of In
tern
et E
xch
an
ge
Po
ints
5.1
1.
Deve
lop
a m
ech
an
ism
for n
atio
na
l ba
ckb
on
e c
onn
ectiv
ity to
inte
rna
tion
al s
ub
-ma
rine
cab
les
Stra
teg
y 3
:
En
su
re a
ccessib
ility a
nd
affo
rdab
ility o
f ICT
de
vic
es
as w
ell a
s s
erv
ices
5.1
2.
Imp
lem
en
t last m
ile c
on
ne
ctiv
ity c
ou
ntry
wid
e in
pa
rtne
rsh
ip w
ith th
e
Priv
ate
Se
cto
r
5.1
3.
Pro
mo
te p
rod
uctio
n a
nd u
se
of lo
w-c
ost lo
ca
lly a
sse
mb
led d
evic
es in
co
llab
ora
tion
with
the P
riva
te S
ecto
r
5.1
4.
Imp
lem
en
t inte
rve
ntio
ns th
at w
ill en
su
re a
fford
ab
ility o
f ICT
de
vic
es a
nd
se
rvic
es
Info
rma
tion
Secu
rity
Ob
jectiv
e 6
: S
trate
gy 1
: 6
.1.
Imp
lem
en
t the
Natio
nal In
form
atio
n S
ecu
rity F
ram
ew
ork
(NIS
F)
Co
nn
ecte
dU
ga
nd
@2020
144
Ac
tion
Are
as
O
bje
ctiv
es
Stra
teg
ies
Stra
teg
ic In
terv
en
tion
s
To
de
ve
lop
a s
ecu
re,
relia
ble
an
d re
silie
nt
info
rma
tion
se
cu
rity
syste
m w
ith n
atio
nal
ca
pacity
to re
sp
ond
to c
yb
er s
ecu
rity
thre
ats
Imp
lem
en
t the
Na
tion
al
Info
rma
tion
Secu
rity
Stra
teg
y (N
ISS
)
inclu
din
g o
pe
ratio
na
liza
tion
of th
e N
atio
nal In
form
atio
n S
ecu
rity
Ad
vis
ory
Gro
up
6.2
. E
sta
blis
h th
e N
atio
nal C
ER
T, a
nd
en
su
re d
evelo
pm
en
t an
d in
teg
ratio
n
of s
ecto
rial C
ER
Ts
Stra
teg
y 2
:
En
su
re p
rote
ctio
n o
f
co
nsu
me
rs o
f ICT
se
rvic
es
6.3
. B
uild
ca
pa
city
of k
ey in
stitu
tions a
cro
ss th
e b
oa
rd (le
gis
latu
re, ju
dic
iary
,
law
en
forc
em
en
t age
ncie
s e
tc)
6.4
. M
ou
nt c
on
ce
rted
ICT
se
cu
rity a
wa
ren
ess c
am
paig
ns
6.5
. D
eve
lop
na
tion
al a
uth
en
tica
tion
mech
an
ism
s lik
e P
KI
6.6
. Im
ple
men
t we
bsite
regu
latio
n a
nd
so
cia
l med
ia fo
r Go
ve
rnm
en
t
6.7
. E
sta
blis
h a
nd
ma
inta
in p
artn
ers
hip
ag
ree
me
nts
with
reg
ion
al a
nd
inte
rna
tion
al p
laye
rs o
n in
form
atio
n s
ecu
rity w
ith p
artn
er s
tate
s
Rese
arc
h, In
no
va
tion
an
d D
eve
lop
me
nt
Ob
jectiv
e 7
:
To
pro
mo
te
Rese
arc
h, In
no
va
tion
an
d D
eve
lop
me
nt o
f
ICT
an
d re
leva
nt IC
T
en
ab
led
se
rvic
es
Stra
teg
y 1
:
Cre
ate
an
ena
blin
g
en
viro
nm
en
t to s
up
po
rt
Rese
arc
h, In
no
va
tion
an
d
Deve
lop
me
nt
7.1
. D
eve
lop
an
ICT
Re
se
arc
h, In
no
va
tion
an
d D
evelo
pm
en
t Stra
teg
y fo
r
Uga
nd
a in
clu
din
g a
ssis
tance
to e
ntitie
s in
ob
tain
ing
pa
ten
ts
7.2
. E
sta
blis
h a
secto
r-wid
e c
oo
rdin
atio
n m
echa
nis
m fo
r ICT
rese
arc
h,
inn
ova
tion
an
d d
eve
lopm
en
t
7.3
. E
sta
blis
h a
n IC
T R
ese
arc
h, In
no
va
tion a
nd D
eve
lopm
ent F
un
d
7.4
. E
sta
blis
h IC
T la
bo
rato
ries in
institu
tion
s o
f hig
he
r lea
rnin
g
7.5
. D
eve
lop
su
ppo
rt pro
gra
mm
es to
facilita
te d
eve
lop
me
nt o
f ICT
incub
atio
n fa
cilitie
s a
nd a
ctiv
ities
7.6
. E
sta
blis
h IC
T P
ark
s a
nd s
pe
cia
l eco
nom
ic z
on
e
7.7
. D
eve
lop
an
d im
ple
me
nt a
pro
gra
mm
e to
attra
ct le
adin
g c
om
pa
nie
s in
the
ind
ustry
an
d d
eve
lop
me
nt p
artn
ers
to e
sta
blis
h IC
T re
sea
rch
,
inn
ova
tion
an
d d
eve
lopm
en
t facilitie
s
Stra
teg
y 2
:
En
ha
nce
pa
rticip
atio
n o
f
aca
de
mia
in R
ese
arc
h,
Inn
ova
tion
an
d
Deve
lop
me
nt fo
r ICT
ba
se
d
so
lutio
ns to
loca
l an
d
reg
iona
l ne
eds
7.8
. D
eve
lop
a fra
me
wo
rk fo
r co
llab
ora
tion
be
twe
en
rese
arc
h in
stitu
tions,
aca
de
mia
an
d in
dustry
to g
ene
rate
the
rele
va
nt a
nd
ap
plic
ab
le
so
lutio
ns
7.9
. IC
T H
ea
lth,
Ob
jectiv
e 8
: S
trate
gy 1
: 8
.1.
Cre
ate
aw
are
ness a
bou
t Gre
en
ICT
s
Co
nn
ecte
dU
ga
nd
@2020
145
Ac
tion
Are
as
O
bje
ctiv
es
Stra
teg
ies
Stra
teg
ic In
terv
en
tion
s
Sa
fety
an
d
En
viro
nm
en
t
To
incre
ase
the
diffu
sio
n o
f Gre
en
ICT
s in
the IC
T
Se
cto
r as w
ell a
s
oth
er s
ecto
rs
Pro
mo
te th
e u
se
of G
ree
n
ICT
s
8.2
. P
rom
ote
the u
se
of IC
T-e
na
ble
d s
olu
tions fo
r clim
ate
ch
ange
mitig
atio
n
an
d a
do
ptio
n
8.3
. Im
ple
men
t effic
ient m
an
age
me
nt a
nd
dis
po
sal m
echa
nis
ms o
f e-w
aste
in lin
e w
ith e
-wa
ste
po
licy
8.4
. E
sta
blis
h a
nd
imp
lem
en
t me
cha
nis
ms fo
r sta
ke
ho
lde
r colla
bora
tion a
nd
invo
lve
men
t in IC
T fo
r en
viro
nm
en
tal s
usta
ina
bility
Ob
jectiv
e 9
:
To
sa
feg
ua
rd th
e
we
ll-be
ing
of IC
T
co
nsu
me
rs a
nd
the
pu
blic
Stra
teg
y 1
:
Pro
mo
te th
e d
eve
lop
me
nt
of a
nd c
on
form
ity to
he
alth
an
d s
afe
ty s
tand
ard
s
rela
ted
to d
eplo
ym
ent a
nd
use
of IC
Ts
9.1
. L
ocaliz
e / a
do
pt re
leva
nt in
tern
atio
na
l sta
nd
ard
s a
nd
guid
elin
es fo
r hum
an
sa
fety
with
resp
ect to
ICT
pro
du
cts
9.2
. C
ha
mpio
n th
e d
eve
lopm
en
t of re
qu
isite
ICT
sta
nd
ard
s
9.3
. R
evie
w th
e n
atio
na
l con
form
ity re
gim
e a
nd
en
ha
nce
the
associa
ted
pro
cesse
s a
nd
facilitie
s
Stra
teg
y 2
:
Em
po
we
r co
nsum
ers
to
ma
ke
info
rme
d d
ecis
ion
s
9.4
. E
sta
blis
h m
echa
nis
ms to
incre
ase
aw
are
ne
ss o
f co
nsum
ers
an
d th
eir
ea
se in
esta
blis
hin
g c
onfo
rmity
to IC
T p
rod
ucts
ICT
in o
the
r Se
cto
rs
Ob
jectiv
e 1
0:
To
incre
ase
effic
iency fo
r no
n-IC
T
Se
cto
rs
Stra
teg
y 1
:
Pro
mo
te th
e a
pplic
atio
n
an
d u
sa
ge
of IC
T in
oth
er
se
cto
rs
10
.1.
Co
llabo
rate
with
the
respe
ctiv
e M
DA
s in
oth
er s
ecto
rs o
n m
ajo
r ICT
pro
jects
(e.g
. Inte
gra
ted
Ju
stic
e In
form
atio
n M
an
ag
em
ent S
yste
m,
La
nd
Info
rma
tion
Syste
m, In
teg
rate
d P
ers
on
nel a
nd
Pa
yro
ll Syste
m, e
-
Pa
rliam
en
t inclu
din
g e
-Ca
bin
et, e
-Vo
ting
, e-T
ax, e
-Imm
igra
tion
, etc
)
10
.2.
Pro
vid
e S
upp
ort fo
r oth
er s
ecto
rs in
inte
gra
ting IC
Ts w
ithin
the
ir
resp
ectiv
e c
ore
activ
ities (s
uch a
s e
xp
loita
tion
of o
il field
s, e
Le
arn
ing
,
he
alth
rese
arc
h, te
lew
ork
ing
, ag
ricultu
ral in
form
atio
n d
issem
ina
tion
,
an
d s
cie
ntific
kno
wle
dg
e s
ha
ring
)
Pro
mo
ting
e-S
erv
ice
s
an
d L
ocal C
on
ten
t
Ob
jectiv
e 1
1:
To
pro
mo
te th
e
de
ve
lopm
ent o
f ICT
en
ab
led
se
rvic
es
am
ong
citiz
ens
Stra
teg
y 1
:
Deve
lop
an
d p
rom
ote
the
use
of e
-Se
rvic
es
11
.1.
En
co
ura
ge
the
use
of IC
T to
ols
for tra
de
, se
rvic
e d
eliv
ery
and
exch
an
ge
of in
form
atio
n
11
.2.
Pro
mo
te th
e d
eve
lop
me
nt a
nd u
se
of IC
T v
alu
e-a
dd
ed s
erv
ice
s
11
.3.
Incen
tiviz
e th
e a
do
ptio
n o
f ICT
in S
ME
s
Ob
jectiv
e 1
2:
To
de
ve
lop
a
fram
ew
ork
for
facilita
ting th
e
Stra
teg
y 1
:
En
ha
nce
ca
pacity
for lo
ca
l
co
nte
nt d
eve
lopm
ent a
nd
usa
ge
in th
e v
ario
us IC
T
12
.1.
Deve
lop
an
d im
ple
me
nt a
stra
teg
y fo
r pro
mo
ting
the
de
ve
lopm
en
t an
d
use
of lo
cal c
on
ten
t for IC
T s
erv
ice
s
12
.2.
Deve
lop
an
d im
ple
me
nt p
olic
ies a
s w
ell a
s g
uid
elin
es fo
r local q
uota
s in
the
em
plo
ym
en
t an
d a
dop
tion
of lo
ca
l con
ten
t in IC
T s
erv
ices
Co
nn
ecte
dU
ga
nd
@2020
146
Ac
tion
Are
as
O
bje
ctiv
es
Stra
teg
ies
Stra
teg
ic In
terv
en
tion
s
de
ve
lopm
ent a
nd
acce
ss to
a w
ide
ran
ge
of re
leva
nt
co
nte
nt fo
r the
va
riou
s
co
mm
unic
atio
n
me
diu
ms
se
rvic
es
Stra
teg
y 2
:
Pro
mo
te u
se
of lo
ca
lly
de
ve
lope
d s
olu
tions a
nd
ap
plic
atio
ns
12
.3.
Deve
lop
an
d im
ple
me
nt a
stra
teg
y fo
r pro
mo
tion
an
d u
se
of lo
ca
l ICT
pro
ducts
by G
ove
rnm
en
t and
Priv
ate
Se
cto
r thro
ugh
a c
om
pre
he
nsiv
e
incen
tive
sche
me fo
r en
tities a
do
ptin
g a
nd
usin
g lo
cally
de
ve
lop
ed
ICT
so
lutio
ns, p
rod
ucts
and
app
lica
tions
12
.4.
Pro
mo
te a
ccessib
ility to
arc
hiv
ed
dig
ital in
form
atio
n a
nd
mu
ltime
dia
co
nte
nt in
dig
ital re
po
sito
ries
12
.5.
Colle
ct, p
acka
ge a
nd p
rese
rve in
dig
ital fo
rm a
ll info
rma
tion re
ga
rdin
g
the
cu
ltura
l he
ritag
e o
f Ug
an
da
e-G
ove
rnm
ent
Ob
jectiv
e 1
3:
En
su
re e
ffectiv
e a
nd
effic
ient e
-
Go
ve
rnm
en
t se
rvic
es
Stra
teg
y 1
:
En
ha
nce
inte
gra
tion
an
d
au
tom
atio
n o
f e-
Go
ve
rnm
en
t se
rvic
es
13
.1.
En
su
re a
uto
ma
tion a
nd in
teg
ratio
n o
f prio
rity s
ecto
rs a
nd s
erv
ice
s i.e
.
Natio
nal ID
, e-P
rocu
rem
en
t, Sin
gle
Win
do
w fo
r Go
ve
rnm
ent, e
-
Ag
ricultu
re, e
-To
uris
m, e
-Ed
uca
tion, e
-Ene
rgy, e
-He
alth
, an
d e
-Justic
e
13
.2.
Imp
lem
en
t an
ele
ctro
nic
docum
en
t man
ag
em
ent a
nd
wo
rkflo
w s
yste
m
for G
ove
rnm
en
t
13
.3.
Exe
cu
te d
igita
l arc
hiv
ing
an
d d
igita
liza
tion
of G
ove
rnm
en
t reco
rds
13
.4.
Cre
ate
a n
atio
nal d
ata
ce
ntre
, dis
aste
r reco
ve
ry c
en
tre, s
ecure
Go
ve
rnm
en
t clo
ud
(UG
-Clo
ud
) an
d n
atio
na
l da
tab
ank
13
.5.
Mo
nito
r the
imp
lem
en
tatio
n o
f the
e-G
ove
rnm
en
t en
terp
rise
arc
hite
ctu
re a
nd
inte
rop
era
bility
fram
ew
ork
13
.6.
Stre
ng
the
n th
e in
stitu
tion
al fra
me
wo
rk fo
r imple
me
ntin
g e
-Go
ve
rnm
ent
13
.7.
Su
pp
ort th
e im
ple
me
nta
tion
of th
e N
atio
nal F
ina
ncia
l Info
rma
tion
Syste
m
13
.8.
Esta
blis
h O
ne
Sto
p S
ho
p C
entre
s fo
r e-G
ove
rnm
en
t se
rvic
e d
eliv
ery
thro
ugh
the
posta
l ne
two
rk
Stra
teg
y 2
:
En
ha
nce
de
ve
lopm
ent a
nd
up
take
of e
-Go
ve
rnm
en
t
se
rvic
es
13
.9.
Esta
blis
h re
gio
na
l info
rma
tion
acce
ss c
en
tres
13
.10
. O
pe
ratio
na
lize
the
IT P
roje
ct M
an
ag
em
en
t Me
tho
dolo
gy
13
.11
. Im
ple
men
t the
Gove
rnm
en
t Citiz
en
Inte
ractio
n C
en
tre (G
CIC
)
13
.12
. P
rom
ote
utiliz
atio
n o
f Op
en
Sou
rce
so
ftwa
re a
nd
mo
bile
ap
ps
13
.13
. D
eve
lop
an
d im
ple
me
nt a
chan
ge
ma
nag
em
en
t stra
teg
y fo
r ad
op
tion
of
e-G
ove
rnm
ent s
erv
ices
13
.14
. B
uild
ca
pa
city
for e
-Go
ve
rnm
en
t ad
op
tion
ICT
Ind
ustry
O
bje
ctiv
e 1
4:
Stra
teg
y 1
: 1
4.1
. U
nd
erta
ke
join
t inte
rve
ntio
ns w
ith n
eig
hb
ou
ring
co
un
tries to
exp
lore
Co
nn
ecte
dU
ga
nd
@2020
147
Ac
tion
Are
as
O
bje
ctiv
es
Stra
teg
ies
Stra
teg
ic In
terv
en
tion
s
Aw
are
ne
ss a
nd
Pro
mo
tion
in T
arg
et
Ma
rke
ts
To
pro
mo
te U
ga
nd
a
as a
n IC
T H
ub
Work
with
oth
er c
oun
tries
of th
e re
gio
n o
n a
mu
tua
lly
be
ne
ficia
l ba
sis
for a
ll-
rou
nd
de
ve
lop
men
t of th
e
ICT
Se
cto
r
are
as o
f co
mp
etitiv
e s
tren
gth
s a
nd
inte
rest
14
.2.
Su
pp
ort th
e e
sta
blis
hm
ent o
f a s
ecu
re, c
om
pe
titive
an
d s
usta
ina
ble
inte
rne
t ba
nd
wid
th m
ark
et in
Ug
an
da
Ob
jectiv
e 1
5:
To
pro
mo
te U
ga
nd
an
ICT
go
od
s a
nd
se
rvic
es
inte
rna
tion
ally
Stra
teg
y 1
:
Po
sitio
n U
ga
nda
co
mp
etitiv
ely
in th
e G
lob
al
ICT
ma
rke
t
15
.1.
Deve
lop
an
d im
ple
me
nt a
stra
teg
y to
pro
mo
te U
gan
da
as a
n a
ttractiv
e
ICT
-en
ab
led
se
rvic
es c
en
tre o
f the
wo
rld
15
.2.
Und
erta
ke
ma
rke
t inte
llige
nce
to id
en
tify ta
rge
t ma
rke
ts a
nd
se
rvic
es
15
.3.
Incen
tiviz
e a
nd
rew
ard
com
pan
ies th
at in
vest in
pro
mo
ting
Ug
an
da‟s
ICT
go
od
s a
nd
se
rvic
es a
bro
ad
15
.4.
Em
po
we
r Ug
an
da
n M
issio
ns a
bro
ad
to p
rom
ote
the
co
un
try
15
.5.
Prio
ritize
pa
rticip
atio
n in
inte
rna
tiona
l ICT
initia
tive
s
15
.6.
En
su
re ra
tifica
tion
of s
ign
ed IC
T p
roto
cols
Co
nn
ecte
dU
ga
nd
@2020
148
Ap
pen
dix
F
Ta
ble
15
:Lis
t of P
olic
ies, L
aw
s, R
eg
ula
tion
s a
nd
Stra
teg
ies
Ap
pro
ve
d P
olic
ies
En
ac
ted
Law
s
Ap
pro
ve
d S
trate
gie
s
Po
licie
s, L
aw
s, R
eg
ula
tion
s &
Stra
teg
ies
be
ing
de
ve
lop
ed
/
revie
we
d
1.
Natio
nal IC
T P
olic
y
20
14
2.
Cou
ntry
Co
de
To
p
Le
ve
l Do
ma
in
(.ug
ccT
LD
) Po
licy 2
01
3
3.
E-w
aste
Ma
na
ge
me
nt
Po
licy 2
01
2
4.
Natio
nal e
-Go
ve
rnm
ent
Po
licy F
ram
ew
ork
20
11
5.
Natio
nal P
osta
l Po
licy
20
11
6.
Mig
ratio
n fro
m
An
alo
gu
e to
Dig
ital
Te
rrestria
l TV
bro
adca
stin
g p
olic
y
20
11
7.
Natio
nal In
form
atio
n
Te
ch
no
log
y (IT
) Po
licy
20
11
8.
Natio
nal B
roa
dca
stin
g
Po
licy 2
00
6
9.
Natio
nal In
form
atio
n
an
d C
om
mun
ica
tion
s
1.
Uga
nd
a
Com
mun
ica
tion
s A
ct
20
13
2.
Ele
ctro
nic
sig
na
ture
s
Act 2
01
1
3.
Ele
ctro
nic
tran
sactio
ns
Act 2
01
1
4.
Com
pu
ter M
isu
se
Act
20
11
5.
Natio
nal In
form
atio
n
Te
ch
no
log
y A
uth
ority
-
Uga
nd
a (N
ITA
-U) A
ct
20
09
1.
Stra
teg
y fo
r
Ratio
naliz
atio
n o
f IT
initia
tives in
Go
ve
rnm
en
t 20
12
2.
Natio
nal e
-Go
ve
rnm
ent
Ma
ste
r pla
n 2
01
2
3.
Natio
nal In
form
atio
n
Se
cu
rity S
trate
gy
(NIS
S) 2
01
1
4.
Tra
nsitio
n fro
m In
tern
et
Pro
toco
l ve
rsio
n 4
to
Inte
rnet P
roto
col
ve
rsio
n 6
add
ress
sp
ace
Stra
teg
y 2
01
1
1.
Natio
nal In
form
atio
n M
an
ag
em
en
t Se
rvic
es (IM
S) P
olic
y
(Su
bm
itted
to C
abin
et fo
r ap
pro
va
l)
2.
Natio
nal T
ele
co
mm
unic
atio
ns P
olic
y (C
ertific
ate
of F
ina
ncia
l
imp
lica
tion
s o
bta
ined
, Dra
ft Polic
y b
e s
ub
mitte
d to
Cab
inet)
3.
Natio
nal B
roa
db
an
d P
olic
y (s
eco
nd
dra
ft pro
duce
d)
4.
Natio
nal B
roa
dca
stin
g P
olic
y (firs
t dra
ft ha
s b
een
pro
du
ce
d)
5.
Natio
nal D
ata
Pro
tectio
n a
nd
Priv
acy B
ill (1st d
raft re
ad
y)
6.
E-T
ran
sa
ctio
ns re
gu
latio
ns (fin
aliz
ed
an
d s
ubm
itted
to th
e
Min
iste
r for a
pp
roval/s
ign
atu
re)
7.
E-S
ign
atu
res re
gula
tions (fin
aliz
ed
an
d s
ubm
itted
to th
e M
inis
ter
for a
ppro
va
l/sig
na
ture
)
8.
NIT
A- U
Act re
gu
latio
ns (b
ein
g fin
aliz
ed
)
9.
Natio
nal IC
T s
trate
gy a
nd
Investm
en
t Pla
n (A
mu
lti institu
tiona
l
Ta
sk te
am
co
nstitu
ted
to d
eve
lop
the S
IP, p
rocu
rem
en
t for a
co
nsu
ltan
t to w
ork
with
the
team
is in
pro
gre
ss)
10
. In
stitu
tion
aliz
atio
n o
f ICT
s in
MD
As a
nd
LG
s s
trate
gy
(Su
bm
itted
to M
inis
try o
f Pu
blic
Se
rvic
e fo
r furth
er a
ctio
n)
11
. B
PO
Stra
teg
y a
nd M
od
el fo
r Ug
an
da
12
. N
atio
nal IT
Re
sea
rch, D
eve
lopm
en
t an
d In
no
va
tion S
trate
gy
13
. N
atio
nal IT
da
ta c
olle
ctio
n a
naly
sis
an
d d
issem
ina
tion
fram
ew
ork
14
. N
atio
nal IT
Pro
ject M
an
ag
em
en
t Me
tho
do
log
y
Co
nn
ecte
dU
ga
nd
@2020
149
Ap
pro
ve
d P
olic
ies
En
ac
ted
Law
s
Ap
pro
ve
d S
trate
gie
s
Po
licie
s, L
aw
s, R
eg
ula
tion
s &
Stra
teg
ies
be
ing
de
ve
lop
ed
/
revie
we
d
Po
licy 2
00
3
10
. N
atio
nal
Te
leco
mm
unic
atio
ns
Po
licy 1
99
6
15
. C
ertific
atio
n a
nd
Accre
dita
tion
fram
ew
ork
for IT
pro
ducts
and
se
rvic
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Appendix G
Table 16: Details of SWOT Analysis for the ICT Sector
Strengths
1. Recognition of the ICT Sector as a priority sector
under the Vision 2040 and NDP;
2. Existence of a mature and experienced regulator
(UCC) for the communications sector;
3. Private-sector involvement in the implementation of
ICT programmes;
4. A policy, legal and regulatory environment geared
towards attracting investment is in ICT;
5. Existence of basic ICT infrastructure;
6. Strong partnership with the Ministry of Education
and Sports leading to inclusion of ICT in the
primary school curriculum;
7. Cyber Laws developed and frameworks to
operationalize them in place;
8. International Recognition of Ugandan ICT
initiatives e.g. innovations, RCDF program;
9. Existence of industry associations to address
common challenges; and
10. High level political support for use of ICT in service
delivery.
Weaknesses
1. Weak institutional framework to drive the national
ICT agenda;
2. Inadequacy of policies, laws, regulations
,guidelines and strategies coupled with limited
capacity to enforce and monitor compliance to
policy laws and regulations;
3. Regulatory role split between two bodies UCC and
NITA-U amidst convergence of technologies;
4. Poor quality of communication services;
5. High cost of communication services;
6. Slow pace of review of policies, laws, regulations,
guidelines and standards;
7. Limited network resilience as a result of Low level
of interoperability within existing infrastructure;
8. Limited awareness on information security coupled
with Law enforcement and Litigation challenges as
regards information security;
9. Insufficient linkage between academia and industry
to ensure relevance of research done;
10. Low levels of ICT awareness and implementation
in key functional areas such as health, banking,
procurement, education, commerce among others;
11. Limited scalability, roll out and sustainability of
ICT promotion and awareness creation initiatives;
and
12. Inadequate power supply and other support
infrastructure.
Opportunities
1. Dynamic technology;
2. Globalizations and the linkage of ICT markets;
3. International fora on ICT such as ITU, PAPU,
EACO, etc) with opportunity for participation;
4. Innovation on infrastructure deployment and
services;
Threats
1. Inadequate funding including poor remuneration of
staff leading to unmotivated staff/attrition of staff;
2. High taxes on the ICT Sector;
3. Lack of incentives to attract new investments;
4. Unreliability of supporting facilities e.g. power;
5. Unpredictable Settlement patterns;
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5. Youthful population that is responsive to change
and appreciates ICT;
6. Market demand for ICT personnel;
7. e-Services and e-Government in critical sectors
such as governance, JLOS, Education, Health,
Mineral Development and Agriculture;
8. Collaborative incident response and prosecution
with Judiciary and law enforcement;
9. International collaborations on information security;
10. Regional and international initiatives on research
and innovation, information security, e-
Government, spectrum management as well as
ICT promotion among others;
11. Green ICT;
12. Training and education in advanced/applied
research; and
13. Increasing civil society participation in promotion
and adoption of ICTs.
6. High cost of broadband;
7. Destruction to infrastructure and vandalism and
theft; and
8. Brain drain of ICT Professionals.
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Appendix H
Table 17: ICT Sector Institutions and their Mandates
Organisation Vision, Mission and Functions
MoICT Mandate “To provide strategic and technical leadership, overall coordination, support and
advocacy on all matters of policy, laws, regulations and strategy for the ICT Sector for
sustainable, effective and efficient development; harnessing and utilization of ICT in all
spheres of life to enable the country achieve its development goals”.
Vision “A knowledge based Uganda where national development and good governance
are sustainably enhanced and accelerated by timely and secure access to information
and efficient application of ICT”.
Mission “To promote the development of Information and Communications Technology
infrastructure and services throughout the country”.
UCC Vision “Sustainable development through nationwide access to modern communication
services”.
Mission “To realise superior communication services through excellence in our
regulation”.
The functions of the Commission are to:
1. License, standardise and monitor communication services;
2. Facilitate the ubiquitous access to a diversity of quality and innovative
communications services;
3. Manage the use of scarce communications resources;
4. Promote competition within the communications sub-sector;
5. Protect consumers with respect to quality of services, equipment and content;
6. Promote research in the communications sub-sector;
7. Provide advice to Government with regards to the communications sub-sector;
8. Promote development of requisite human resources in the communications sub-
sector including the management and operation of Uganda Institute of Information
and Communications Technology (UICT); and
9. Coordinating the participation of Uganda in international fora in the communications
sub-sector.
NITA-U Vision “A globally competitive Uganda through Information Technology (IT)”.
Mission “To transform Uganda into a knowledge-based society by leveraging IT as a
strategic resource to enhance government services, enrich businesses and empower
citizens”.
The main objectives to which the Authority was created include but not limited to the
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Organisation Vision, Mission and Functions
following:
1. Provide high quality IT services to Government;
2. Promote standardization in the planning, acquisition, implementation, delivery,
support and maintenance of information technology equipment and services to
ensure uniformity in quality, adequacy and reliability of IT usage throughout Uganda;
3. Provide guidance and other assistance as may be required to other users and
providers of IT;
4. Promote cooperation, coordination and rationalization among users and providers of
IT at national and local levels so as to avoid duplication of efforts and ensure optimal
utilization of scarce resources;
5. Promote and be the focal point of cooperation for IT users and provider at regional
and international levels; and
6. To promote access to and utilization of IT by the special interest groups.
UPL Vision “To be a World Class Service Provider”.
Mission “To provide customer focused communications, financial and logistics solutions in
a sustainable manner”.
UPL offers a wide range of postal, communications and logistical services to domestic
and international customers and clients. The services offered include:
1. Private (written) communications;
2. Business communications (business mails, bank statements, invoices and
advertisements);
3. Courier services (EMS);
4. Counter services (traditional counter and agency services);
5. Financial services (money orders); and
6. Logistics (passenger and parcel transport services).
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Appendix I
Table 18: List of Task Team Members
Name Title Designation Institution
01 Ethel Kamba Under Secretary Chairperson MoICT
02 Sam Bikangaga Assistant Commissioner Policy and
Planning
Member MoICT
03 James Kasigwa Commissioner Broadcasting Infrastructure Member MoICT
04 Robert Bataringaya Principal Policy Analyst Member MoICT
05 Michael Ocero Principal Information Technology Officer Member MoICT
06 Emmanuel Mugabi Systems Analyst Member MoICT
07 Ali Jazilah Broadcasting Engineer Member MoICT
08 Morris Seddy Ekwang Senior Policy Analyst Member/
Secretary
MoICT
09 Irene Kaggwa Sewankambo Head Research and Development Member UCC
10 Andrew Otim Strategic and Business Planning
Specialist
Member UCC
11 John B. Kavuma Manager Planning Member NITA-U
12 Viola M. Othieno Manager Strategy and Performance
Monitoring
Member NITA-U
