“HR Strategies to Support a Lean Culture”

October 31, 2012

How2Hire Speaker SeriesPresented by The Resumator

The Resumator is the recruiting platform that helps employershire with confidence through:

• Industry leading hiring software

• Community of entrepreneurs and HR thought leaders

• Original How2Hire content

• Access to leaders at fast-growing companies

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Chris KlinvexCo-Founder and Author, Hiring Great People

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• Pioneer in assessment technology• Co-authored the book, Hiring Great People • M.A. in International Business

Management from Point Park University• B.A. in Education from Southern Adventist

University

Select International

– Nearly 20 years as a leader in hiring technology and software applications

– Millions of assessments annually in over 80 countries– Highest Documented Validity (Accuracy)– Perfect legal track record regarding EEO and OFCCP

Challenges– Trusted partner for large and smaller corporations– 96% Client retention rate– Civic minded with high involvement in local charities

Today’s agenda

• Builders, Cutters & Maintainers• LEAN Interviewing techniques• Uncovering the behavioral DNA of your successful people• Fine-Tuning your job profiles• Creating LEAN job profiles for entire company• Applicant Screening Tools• Keeping your hiring process “LEAN”

HR Strategies to Support a Lean Culture

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Three Types of Applicants

Builders Cutterso Maintainers

Three Types of Applicants• Builders – high work ethic,

responsible, proactive, high energy, can-do attitude, committed; they get a lot of work done

• Cutters – cynical, excuses abound for subpar work, manipulate co-workers, do the minimum; they are Bad Apples!

• Maintainers – dependable, task focused, comfortable with status quo; they are the “Steady Eddie” employees

Interviews: Learn How Because…

• Most inaccurate part of selection process (r =.2; no correlation)

• Where abuses occur and legal issues abound

• The Questions are easy – Interpreting responses is difficult!

• Rarely well integrated into the overall selection process

Online Behavioral Interviewing

• Common Benefits:– Only takes a few hours to complete with flexibility for

participants to start/stop as necessary

– Built in skills practice to ensure participants take away valuable interviewing skills

– Can be coupled with classroom led facilitator portion that only takes a few hours

Online Interview Training

Online Interview Training

Behavioral DNA of Successful People

Positive Communications: Developing and maintaining positive relationships through effective exchange of ideas and opinions.

Team Work

Problem Solving

Work Ethic Service

Orientation

Positive Attitude

Judgment

Transformational Leadership

Motivational Fit

Conscientiousness

Flexibility

Critical

Thinking

CoachingWhich

competencies are more important and how do I account for

differences?

Fine-tuning Your Recipe for Success

There is a science behind most everything important…even though many will still dabble and do it on their own.

Fine-tuning Your Success Profiles

Customer Service Rep Weighting

Continuous Improvement 7%Customer focus 16%Flexibility 7%Listening to Others 18%Positive Communications 15%Problem Solving 12%Taking Responsibility 20%Team Work 5%

100%

Competency Analysis

1. Define Behaviors

2. Weight Behaviors

3. Choose tools that accurately and reliably measures these Behaviors

Creating LEAN Profiles for Entire Company

Three Key Questions:Which common competencies for

all positions? Which specific competencies for

this position? Can I create a simple competency

model for my entire company?

Applicant Screening Tools

Web Application

Quick Screen-out Tests

In-depth Testing

Lean Web App

• Automated, interactive application process allowing candidates to apply via internet

• Entire process lasts 10 minutes• Screens out unqualified candidates,

cutting costs in the next phase of the process

• Automatically schedules candidates for next step in the process if they pass

Web Application

Quick Screen-out Tests

In-depth Testing

Quick Screen-out Tests

Key Attributes

Focus: Screens out bottom 25% of applicant poolDeliver: Via the webScoring: Automated/ImmediateTime: No longer than 20 minutes/no less than 10Accuracy: Demonstrated validity/reliabilityIntuitive: Easy to interpret resultsRisk Factors: Likelihood of hiring a poor performer

Let’s look at two examples…

Web Application

Quick Screen-out Tests

In-depth Testing

Testing & Interviewing

Testing & Interviewing

In-Depth Assessments

• Differentiate among top applicants• Approximately one hour in duration• Assess majority of key skills, abilities and

motivations, including cultural fit• Increased accuracy• Documented fairness, consistency and legal

defensibility

Web Application

Quick Screen-out Tests

In-depth Testing

In-Depth Assessments

In-Depth Assessments

Reports for In-Depth Assessments

More competencies measured Footprint analysis Clear hire recommendation with custom

interview questions Developmental recommendations

Automated Scheduling

Behavioral Interview

Background Review/ Drug and Alcohol Screen

Web-based Application & Prescreening

ApplicantTrackingSystem

Web-based Testing

Recruiting and Sourcing

Each step in the hiring funnel has evaluation content, with pass rates. These should be reviewed for adverse impact and efficiency rates.

Lean Hiring Systems

Map Hiring Processes

• Map existing hiring processes

• Eliminate bottle necks & unnecessary steps

• Ensure each process is accurate, efficient and legally defensible

Hiring the Right Team

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Less than 5% makes all the difference

Q&A

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Please chat us your questions. Below are the areas we covered today.

• Builders, Cutters & Maintainers

• Online Behavioral Interviewing – just do it!

• Uncovering the behavioral DNA of your successful people

• Fine-Tuning your job profiles

• Creating LEAN job profiles for entire company

• Applicant Screening Tools; web app, screen-out tests, in depth testing

• Keeping your hiring process “LEAN” by monitoring pass-rates – removing bottlenecks.

Connect

Twitter:

@select_intl

Linkedin:

http://www.linkedin.com/company/43018

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Thank you

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