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July 2019
INSIDE THIS ISSUE
What’s New ........................ 2 Season Outlook .................. 2 Summer Trainings ............. 3 Symposium ......................... 4 Democratic Debates Recap 5 Appreciation Dinner .......... 6 Subscriptions………….……...6 ArtsLaunch ......................... 7 Next Season Tckt Requests 7 Advisory Team News ......... 8 Contemporary Gallery ....... 9
SPECIAL POINTS OF INTEREST
• National Intern Day
• Docent Assistant
• Colson Whitehead
• Vision Statement
• Listening Sessions
• Reminders
• Farewell Carlton
• Farewell Melissa
• Volunteer Pins
The Bridge
Volunteer Newsletter
Summer is here! This year, instead of one summer blockbuster show, we are hosting multiple summer shows! Be sure to check out the website for the variety of shows coming this summer
After a busy season we are looking forward to relaxing a bit and catching up. Although there won’t be a lot of shows, there are still plenty of other opportunities to help out this summer especially if you are available for administrative help.
This summer, we are also reflecting on what we did well and where we can improve to make the next season the best one yet!
We will keep you posted on everything! Thank you for joining us on the journey.
Happy Summer!
Sincerely,
Nicole
Interns are part of the volun-
teer program that don’t often
get mentioned. In honor of
National Intern Day on
July 25th, I thought I would
share some fun internship
facts!
We have interns from over
30 different colleges and
universities in the US and
abroad including NYU,
Tuskegee, Howard, FAMU,
FSU, UCF, UM, FIU and
Barry University.
We have almost 60 interns
per season
They represent over 8
different countries
So far this season they
have contributed 5700
volunteer hours
They take part in Arsht
University where the
Department heads give a
workshop on what their
dept. does at the Center.
Kindness And Respect Manifests Achievement
2
WHAT’S NEW WHAT’S COMING
1. Volunteer Symposium and
Photo Shoot
2. Arts Launch
3. 2019/2020 Volunteer Season
Outlook
National Intern Day 2019-2020 VOLUNTEER
SEASON OUTLOOK
Sunday, September 15, 2019
2p—5p
The 2019-2020 season is upon us and promises to bring a lot of
excitement and many more memorable moments. As we prepare for the upcom-
ing season, we would like to share with you updates on topics discussed at the
Town Hall meeting, survey results, proposed implementations based on the
survey results and the outlook and goals for both the Center and the volunteer
program for the next season. Please join us for an afternoon full of anticipation,
optimism and fun! Mark your calendars! You will receive hours for attendance
and parking is covered. Can’t wait to see you there!
Photo by Tony Tur (Arsht Employee)
Another way to earn hours
this summer is to sign up
for a Docent Assistant shift.
Any volunteer is eligible to
do so. It is a great way to
continue to learn more
about the Center and meet
new and interesting guests
from all over the world in a
different light! Tours are
every Monday and Saturday
at noon! Sign up and join in
the fun!
Seating for the Colson Whitehead event that will be held next Friday, July 26, 2019 at 8:00 PM in the KCH is chang-ing.
It will now be reverse config-uration, using the Miami Libre chairs (padded bistro-style chairs). The event will now be general admission, with a total capacity of 378 seats. This total capacity includes 128 choral riser locations, which we will move in to if sales warrant. If you requested tickets to this event, the box office will be reaching out to you regarding seat changes.
3
SUMMER TRAININGS Summer Trainings:
We are encouraging everyone this summer to take part in our summer training series. All of our new ushers who started as of January 1, 2019 have already been introduced to the training and we would like the rest of the team to hear the same inspiring message! All volunteers (ushers and admin) are encouraged to take the Ubuntu training and all ushers (trainee, usher, seasoned usher) are en-couraged to take all trainings listed below. You will receive 3 hours and parking is covered for each training.
Ubuntu / Scanning -
In this training you will learn about the spirit of UBUNTU and how it translates into being a volunteer. The second part of this training is an introduction / refresher on using the new scanners.
Wednesday, July 31 6:30 pm Thursday, August 1 2 pm Saturday, August 3 1 pm Tuesday, August 13 6:30 pm Thursday, August 15 2 pm Saturday, August 17 1 pm Seating / Emergency Procedures This training reviews basic venue knowledge, covers seating, emergency proce-dures and much more. All volunteers are eligible for this training and are encour-aged to participate. Great for any usher who feels as though they given the same assignments. This training will help to improve skills needed to be flexible to usher on any tier. Tuesday, August 6 6:30 pm Thursday, August 8 2 pm Saturday, August 10 1 pm Tuesday, September 10 6:30 pm Thursday, September 12 2 pm Saturday, September 14 1 pm
Seasoned Usher Status:
To have Seasoned Usher Status and access to the calendar on the first of each months, please see the below.
DOCENT
ASSISTANT
Current Seasoned Ushers Current Ushers Ushers starting as
of January 1, 2019
Usher a minimum of 130
usher hours per season
Attend *Seating / Emer-
gency Training
Attend Ubuntu /
Scanner Training
Attend *Seating /
Emergency Training
Attend Arsht Center
Sensitivity training
Successfully pass
the online Safety
training
Either 6 months or
minimum of 72
hours of ushering
hours
*The Seating/Emergency procedure training is replacing the former Seasoned Usher
Training. It is similar but has been updated and modified.
COLSON
WHITEHEAD
.
Remember, you can try as
many times as you like. The
only caveat is it must be
word for word correct to
receive the 5 incentive hours.
I would like to capture video
of our volunteers reciting the
vision to share with the staff
and as a gift to John Richard,
our CEO before he retires in
December.
This is a reminder of the
additional group challenge!
1.The group must be a
minimum of 5 people.
2.If the group can say the
vision in unison, every-
one will receive the same
5 hours, but in addition,
the entire group will re-
ceive one extra incentive
hour for the number of
people in the group.
Example:
Group of 5 says it
correctly.
Everyone receives a base
of 5 points
Since 5 people were in the
group, 5 extra hours are
earned.
Total incentive hours
awarded is 10 hours
Gather your friends and
lets earn some hours!
4
VISION
STATEMENT
2019-2020 VOLUNTEER
SYMPOSIUM
Sunday, August 25th
11a—2p
Announcing our annual Volunteer Symposium! This event will be taking place to
help prepare everyone for ArtsLaunch. See the tentative schedule below (you
will receive hours for attending):
11a – 12p – 2019-2020 season presentation by Programming
12p – 1p – Volunteer Photo Shoot (pics in both uniforms)
1p – 2p – Lunch
2p—3p— ArtsLaunch Tour Guide training (optional)
Season Overview: Programming will be presenting an overview of the
upcoming season to the entire volunteer team. You will not want to miss this!
You will have an opportunity to get an in depth look as well as ask questions
about the upcoming season.
Volunteer Photo Shoot: We have hired a professional photographer for the
day to capture new group photos. The photographer will be taking group pictures
in the ZBOH/CST and KCH in both the usher uniform as well as the “Red Shirt”
Uniform.
Docent Training: If you are interested in helping to lead an abridged tour, or
help assist the Artslaunch tours, we will have a brief training after lunch.
Over the past few months,
Johann has been busy visit-
ing local communities to
hear how they would like
the Arsht Center to impact
them. His first stop was
with the Arsht Center Vol-
unteer team. Several volun-
teers helped with the effort
going into the community to
support both Johann and
Suzette. They were nothing
less than thrilled with the
support they received from
the volunteer team!
Well Done!
5
LISTENING SESSIONS
Man Oh Man! They came, they saw, they left. What a historically monumental moment for the Arsht Center. I still feel the excitement and energy that flooded our halls when I remi-nisce about this event! We were seen across the world and our volunteers played a huge role in the event. Each volunteer who helped with the event received a personalized commemorative ticket specially printed for the debates and received a HUGE applaud at the debate recap party! Job well done team! Job well done! See the note Johann sent out to the team. I wanted to make sure you knew about it!
DEMOCRATIC DEBATES
Colleagues
WOW, WOW, WOW!
Over the last few days, hundreds of millions of people watched. They watched democracy
at work, and met twenty presidential hopefuls. They watched as US citizens, engaging in
the governance of our country. They also watched as global citizens – from every corner
of this planet (and maybe from Mars?) – eager to get a glimpse of where future global
leadership might go. And they watched us – the Arsht family – in action at our very best.
They saw beautiful drone footage of our “two mountains;” they saw gorgeous interiors, lit
to perfection; they saw huge crowds being shepherded through our facility with orderly
kindness; they saw people smiling because they felt excited and SAFE; they saw people
from every possible stripe on the demographic spectrum that is Miami, and they saw flaw-
less execution of impossibly complex productions – not just on the KCOH stage, but eve-
rywhere. They watched a complex puzzle coming together like a graceful ballet.
What they did NOT see are the endless hours of hard work, the incredibly creative problem
-solving, the many potential crises averted, the near-impossible logistical challenges, the
months of contractual push-and-pull, the negotiations between multiple stakeholders or the
other day-job demands happening here at the same time. They also did not see small acts
of kindness, like simply getting someone a bottle of water.
They just saw perfection. One prominent person coming out of the debate told me: “You
all made us proud to be Miamian, and to have the Arsht here!” I cannot say it any bet-
ter: I am ridiculously proud!!
Thank you, well done.
Proudly
Johann
6
VOLUTEER APPRECIATION
DINNER
2019—2020 SUBSCRIPTION SERIES
If you have enough tickets in your Year End
Balance, you can request a subscription to
the following series listed below. Simply fill
out the online ticket request form and in
the notes section be sure to indicate the day,
time and any special instructions. Please see
the chart for the number of tickets needed for
each series.
E-mail [email protected] if you
have any questions.
As the season winds down, it’s time to start thinking about the Annual Apprecia-
tion Dinner! It’s a Black and White Soiree!
If you volunteer for at least 72 hours this season (not including bonus hours), you
will receive an invite to the annual volunteer dinner.
If you are still short of your 72 hours, consider volunteering for AileyCamp final
performance, Camp Broadway and ArstLaunch. Also remember, any training you
take over the summer will count towards hours. You can retake the training as
many times as you would like.
2015-2016 2016-2017 2017-2018
1.Volunteers should
ALWAYS check in with
a Tier-Leader BEFORE
leaving for a break. This
is mostly for safety
reasons. If asked, a
tier-leader should be
able to find you at all
times.
2.If you get cold during
ushering (especially in
the CST) try layering!
You can wear a long
sleeve shirt under your
uniform to help keep
you warm. Be sure
patterns cannot be seen
through the white shirt
of the uniform.
Sweaters etc. cannot be
worn while ushering.
3.If seated in the theater
while ushering, please
remember not to
engage in conversation,
especially if you think
you are whispering. In
the last few months the
complaints of ushers
talking during the
performance has risen
from guest feedback /
comments
Thank you for your
cooperation!
7
ARTSLAUNCH 2019 ANNOUNCED
Mark your calendars and save the date! On September 7th, the Arsht Center will
be hosting its annual ArtsLaunch festivities. Not only will some individual tickets
go on sale for the upcoming season, but there will be all sorts of free activities
taking place including food tastings, Resident Company workshops, the Farmer’s
Market and much much more! Employees and volunteers alike will be working
together to make the event a huge success. There will be many volunteer opportu-
nities to help make this day run smoothly so be sure to sign up for this fun filled
day of events!
2019-2020 SEASON TICKET REQUESTS
Due to our new online ticket request process, we can accept ticket requests for the
2019-2020 season. Please be aware, however, that the request will not be processed
before October 1, 2019. The same rules apply. If a ticket is requested early, it cannot
be exchanged or refunded for any reason. Please keep this in mind for any ticket
requested way in advance.
In regards to Hamilton tickets, please note that any ticket requests for Hamilton that
were past the deadline mentioned on the ticket page will be first come first served and
are not guaranteed. Please see the online ticket page for more information regarding
Hamilton ticket requests.
1.Please oh please do not
leave open beverages in
the refrigerators. The
contents spill and then
usually it is a fellow
volunteer, not
housekeeping who has
to clean it up.
2.Please remember to
return your vests to the
racks prior to leaving
after your shift. We are
missing several vests
from when we started as
they are accidentally
going home. If you wait
to bring it back at your
next assignment, we are
still short that particular
vest.
3.If your vest becomes
soiled during your shift
or is missing a button,
please place them in the
white laundry baskets in
the clubhouse. We will
make sure the vests are
cleaned and button
sewn back on.
4.Please remember to
return your name tags to
the board (ZBOH) or
refrigerator (KCH) after
each shift. Some of the
nametags are shared
and we need to reuse
them. Lately, more and
more badges are going
home and we are having
to pay to replace them.
Thank you in advance
for your cooperation!
8
An Advisory Team Meeting took place on Monday, June 3 and July 1,
2019. Please see below agenda items that were discussed and the results:
Volunteer Season Outlook Meeting—
The team suggested that any potential changes for the upcoming season
should not be announced in the newsletter. They suggested that doing it
in a more personal informal manner may work better and allow for any
questions so people are better prepared on what to expect. Thus the new
Volunteer Season Outlook meeting has been scheduled in September.
Theater Improvements —
The team mentioned concerns about areas in the theater that need atten-
tion such as doors not working and mildew smells. They will be submit-
ted to the respective parties in hopes that it can be either fixed or re-
solved. Thank you for sharing your concerns!
Training—The advisory team had some really great suggestions for re-
fresher trainings over the summer. They have been discussed with the
FOH team and some adjustments are being made based upon their
suggestions.
Mid-Season Survey Feedback— Some results were shared with the
team. We plan on sharing more feedback with the entire team at the sea-
son outlook in September.
Our next meeting will take place on Monday, September 9, 2019. Please
e-mail us or be sure to notify your advisory team members with any
suggestions.
2018-2019 VOLUNTEER
ADVISORY TEAM NEWS
Pictured from Left to Right:
Judith Traum, Angela Chin-Tai, Ellie Stern, Bill McDonald, Ramon Suero,
Sondra Walsh, Betty Nessl-Brandow, Laura Mendoza (not pictured)
Carlton Ford, our beloved
Advancement Team
Member, is leaving the
Arsht Center for an amazing
opportunity. He will still be
in Miami and attending
shows. We wish him the
best of luck in his future
endeavors! Be sure to give
him a warm hello the next
time you see him in the
halls!
Congratulations and good
luck to Melissa Santiago!
She has taken an AMAZING
opportunity at the Kennedy
Center in D.C. Wishing her
the best of luck in her future
endeavors!
FAREWELL CARLTON
FAREWELL MELISSA
9
Mindy Solomon, the Upper Eastside gallery, nearby to the Shores, has a spacious exhi-
bition space to effectively showcase expressive, art with an impact. Just down the road
on NE Second Ave., there’s plenty of free parking. The Gallery’s open noon to five
Tuesday-Saturdays. A pioneer in 2015 migrating from Wynwood to Little River leading
the way for a burgeoning new arts enclave now proliferating with other galleries and
affordable studio spaces.
Mindy Solomon, the name sake and creative curator, is an educated, arts professional
and instructor.
Not instructing ‘how to’ create art, but how to appreciate it. She also makes the learning
fun. More about her later.
The Gallery’s exhibits include 2-dimensional paintings, sculptures and ceramics. She
encourages young, new collectors to start with the ceramics, and affordable and deco-
rative to their homes. As they discover their favored styles, mediums, colors and tex-
tures, additional collecting increases organically with their appreciation. Solomon’s gal-
lery includes ceramic pieces at an affordable $250 and she offers payment plans with
no interest encouraging the novice collector. The positioning of a painting juxtaposed w/
a ceramic piece creating an arts-conversation in a room is displayed in the space, as a
model for home display. Buying art you love makes your home a more pleasurable ex-
perience each and every day.
Mindy Solomon, both the Gallery and curator, represent 20 National and International
artists. They originate from Australia, New Zealand, Korea, California, Los Angeles,
New York, South Florida as well as other parts of the US. Solomon explains there is a
language of art communicating by visual interpretation as well as perspective and bal-
ance. (261). With a master’s Degree in fine arts, and psychology training Solomon vol-
unteers with art therapy classes for people with sensitive, emotional issues. Her volun-
teer work with the New World School of the Arts, encourages young, emerging artists as
she curates their show each year. She suggests this student exhibition is an excellent
way for enthusiastic new collectors to begin their journey with affordable and exciting
new talents’ works.
Beginning June through July, the gallery will feature a ceramics exclusive exhibit. Solo-
mon is the only representative you’ll meet at the gallery, explaining why she selected
each artist and how you can appreciate their works. The gallery, cooperating with five
others host a ‘Progressive brunch’ the last Sunday of every month. The locations span
both the Little River and Little Haiti arts collective.
Mindy Solomon Gallery, 8397 NE Second Ave., Little River, just about 10 minutes from
our neighborhoods with a free parking lot on the north side. Be prepared to be
WOWED! I was.
To call, 786)-953-6917. However, no appointments are necessary, drop by and meet
Mindy. She’ll introduce you to a wonderful world of Contemporary Art. (448)
- by Susan Ackley
CONTEMPORARY GALLERY ART MATTERS
Please remember
that the approved
uniform allows for
only one pin on
each shirt collar (even if you
own your vest).
You will see more new
ushers wearing this pin. Be
sure to welcome them and take
them under your wing!
If you need somewhere to
display your plethora of pins,
we are more than happy to
supply with you an Arsht
Volunteer hat to display your
badges of honor (while sup-
plies last) or you can put them
on your Arsht Volunteer tote if
you have one! Thank you for
your cooperation.
VOLUNTEER
PINS