The rules are new.The savings are substantial.

© 2004. FedEx Kinko’s Office and Print Services, All rights reserved.

1.888.546.5671 fedexkinkos.com/commercial

52907-Folder 7/15/04 12:04 PM Page 1

Creating betterways to dobusiness.

For years, you had to do it their way. Lock yourself into theircontracts. Settle for their technologies. Create materials on theirterms. Play by their rules.

No longer.

FedEx Kinko’s plays by a new set of rules. Your rules.

Rules that take the expected and turn it on its head. Rules thatchange as quickly as a market does. Rules that apply to you andyou alone.

In doing so, we’re changing the way today’s fast-paced businessesdo business. With customized, needs-based document outsourcingsolutions that save money. Virtually unlimited points of accessaround the world that enhance productivity. And scalable, digitaltools that increase efficiency.

Just ask 370 of the Fortune 500®. They’ll tell you that CommercialDocument Solutions from FedEx Kinko’s is doing what no otherdocument provider can: Delivering needs-based solutions whereyou need them, when you need them and how you need them. We call it NeedSourcing.

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If you’re still playing by the old rules, chances are you’re spending millions of dollars more than youshould in document-related costs.

Impossible? Consider these facts:

On average, document processes can consume up to 15 percent of a company’s top-line revenue.*

Thirteen percent of the documents companies produce become obsolete before they can be used.*

And 28 percent of a company’s document budget gets absorbed by costly, mundane administrativetasks – such as warehousing and fulfillment.*

For companies constantly looking for additional ways to maximize profits, those are some prettyshocking figures. But what’s even more shocking is this: That’s just the tip of the iceberg.

In the world of business documents, inefficient processes have been the rule rather than the exception.Odds are you’ve already experienced it yourself.

Waste. Obsolescence. Poor quality. Errors. Slow turnaround. Downtime.

They’re all things that eat away at your bottom line. And they’re all part of playing by the old rules.

Fortunately, Commercial Document Solutions from FedEx Kinko’s can change that.

* Source: CAP Ventures, Inc.

The old rules are costing you millions each year.

The new rules can save you substantial dollars each year.

FedEx Kinko’s has built an unparalleled global network of digitallyconnected facilities and resources dedicated to meeting thedocument needs of today’s marketplace.

In doing so, we haven’t just created a better way for organizationsto get the documents they need. We’ve created an entirely newbusiness model for document services. One that can benefitcompanies of every size. One many have already embraced. In fact,organizations that implement Commercial Document Solutions withFedEx Kinko’s can save up to 25 percent and sometimes even morein document-related costs.*

How do we do it?

By providing you with solutions rather than products. By studyingyour markets and understanding your needs – then customizing our resources to meet those needs. By knocking down the accessbarriers so critical information can flow when, where and how youneed it most.

* Cost savings are not independently verified by FedEx Kinko’s.

FedEx Kinko’s solves the hardware conundrum.

Most businesses are either paying formore technology than they need, ormaking do with less than they need.

Not so for FedEx Kinko’s customers.

Rather than burden you withequipment leases, contracts andsupport staff that don’t meet yourimmediate needs, we offer just-righttechnology solutions that evolve along with you.

Commercial Document Solutionsfrom FedEx Kinko’s plays by a newset of rules that will forever changethe way you create, print anddistribute documents:

1

FedEx Kinko’s constantlyreinvests in best-in-classtechnology.

When you buy a new piece ofequipment today, you know it’s going to be obsolete the day after tomorrow.So why bother?

At FedEx Kinko’s, we’re constantlyinvesting in new technology so you don’thave to. The result? Your documents will always look their best. You’ll neverhave to worry about downtime. Andyou’ll always be assured of the fastesttime-to-market available.

FedEx Kinko’s replaces fixedcosts with a variable-cost model.

According to the old rules of facilitiesmanagement, when you buy or lease a piece of equipment, you pay for it.Whether it works or not.

FedEx Kinko’s changes that by chargingfor services on a per-click basis. That means you only pay for what youactually print. There simply is no better or easier way to take control of your document costs.

FedEx Kinko’s removes the barriers to document access.

FedEx Kinko’s has a built-in globalnetwork that ensures you virtuallyunlimited points of access.

When you choose FedEx Kinko’s, you put the power of our reach andtechnology investment to work for you. No matter which services youimplement, you can be sure yourdocuments get into the right hands, in the right format, right on time.

FedEx Kinko’s puts the tired oldoutsourcing concept to rest.

In the business world, documentoutsourcing isn’t nearly as beneficial as it could be.

That’s because an outsourcing firmtypically operates on its terms, utilizingyour real estate.

Clearly, there’s not much value in thatarrangement.

Instead, FedEx Kinko’s solves yourdocument problems based on your bestinterests. We’ll go on-site, off-site oranywhere that works best for you.

2 3 4 5

FedEx Kinko’suncovers hiddencosts.

Exactly how much do you spend on documents each year?

Don’t be surprised or embarrassed if you don’t know. The truth is, not many organizations do.

But rest assured, buried beneath all those documents are significant dollars in potential savings. And at FedEx Kinko’s our goal is to find those savings.

In fact, it’s what we do best.

Our experts will identify areas where FedEx Kinko’s can save you time and money, then create a plan for implementing change. We’ll help you optimize space and staff, eliminate dead-end leasing agree-ments, reduce print and paper waste, streamline distribution, track and control document spending and much more.

The bottom line? Only Commercial Document Solutions from FedEx Kinko’s can make digital workflowpossible for your organization.

Below are a few examples of how we helped our customers save money.

Where will we find your potential savings?

By implementing our variable-cost solutions, a major financial institution savedmore than $700,000 a year in black and white copy services.

The same organization consolidated the services of 13 vendors through theFedEx Kinko’s Mobile Professional Program, eliminating billing headaches and saving even more in document-related expenditures.

A major healthcare network turned to FedEx Kinko’s for document outsourcing. By eliminating its in-house print shop, FedEx Kinko’s saved the organization $3.5 million in equipment maintenance alone.

A well-known telecommunications conglomerate eliminated its current fixed-cost document outsourcing contract and implemented a FedEx Kinko’s variable-cost solution, saving the organization $13 million over a three-year period.

A retail giant saved $200,000 annually by implementing a scalable, point-of-need document outsourcing solution. In addition, its sales executives are enjoying a higher level of service through the FedEx Kinko’s Mobile Professional Program.

NeedSourcing instead of outsourcing.

What does FedEx Kinko’s bring to the table that no other document provider can?

NeedSourcing. It’s a unique philosophy that’s focused on your needs, not ours. Instead of rigid contracts,we offer a true variable-cost solution that requires no capital investment and ensures that you pay onlyfor what you produce.

When you think about it, traditional document outsourcing offers minimal value. Documents are usuallyproduced on-site – and the operation often requires more equipment, staff and real estate than you wereusing in the first place.

Boil it down, and you have nothing more than a glorified equipment contract.

Not so with FedEx Kinko’s. Instead, we offer true blended outsourcing solutions that can change as fastas your needs. Best of all, FedEx Kinko’s shoulders the costs for everything: the equipment, the people,the facilities, even the delivery. You simply pay for the documents you use.

And our outsourcing solutions are based on flexibility. Sometimes, that flexibility means bringing thepower of FedEx Kinko’s right to your doorstep, with a dedicated FedEx Kinko’s location right in yourbuilding. This not only eliminates the need to make purchasing and leasing decisions, it saves considerabletime and money. And because FedEx Kinko’s is by your side 24/7/365, change is fast and simple.

Other times, our flexibility may involve a custom blend of on-site, off-site and distributed solutions. If we can save you more time and money by performing some services at your location and some at ours,we’ll do it. We can even take your entire document production operation off-site and set up shop in adedicated, secure Commercial Production Center.

The choices are virtually endless. And best of all, they’re yours to make.

distributed >

What exactly is the FedEx Kinko’s network?

It starts with 1,200 digitally connected FedEx Kinko’s locations and 35 dedicated CommercialProduction Centers strategically located throughout the world.

Our network is staffed by 20,000 well-trained document specialists, along with scores of dedicated Account Managers and Network Administrators. And it’s the convenient, cost-effective solution to all of your company’s document needs.

All you have to do is tap into it.

In addition to our North American locations, the network extends to Asia, Europe, the Middle East and Australia. Just transfer your electronic files to the branch closest to yourdestination, and we’ll do the rest.

The network also extends to your desktop. Through e-based document ordering systems such as FedEx Kinko’s DocStore or FedEx Kinko’s Business Stationery Print System, you can give access to those who need it most: administrators, marketing staffers, even yourmobile workforce.

Products and services available throughCommercial Document Solutions fromFedEx Kinko’s include:

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FedEx Kinko’s Managed Services

A true outsourcing solution from theindustry’s most dedicated documentsolutions provider. Only FedEx Kinko’scan create a customized on-site, off-site or distributed document solution designed to save you time and money. Unlike our competitors, we assume all equipment and laborexpenses. You simply pay for thedocuments you produce.

FedEx Kinko’s Business Stationery Print System

Slash printing costs with our enterprise-level stationery print procurementsolution. This powerful system enablesyou to order, manage and distributebranded stationery and business cardsvia your own customized e-catalogs.Boasting the lowest error rate in theindustry, it enables authorized users to create, edit and approve materialsbefore they’re printed.

Document Services

Document production is our core competency, so you can count on us for all your business document needs.We offer a wide array of products andservices our competitors simply can’t or won’t, including digital printing andcopying; large-sized prints, posters,signs and banners; folding, cutting,laminating and mounting; POS displays;tradeshow graphics and much more.

FedEx Kinko’s DocStore

Stop wasting money printing documentsyou’ll never use. Our online, on-demandprinting solution can save you time,money and real estate by enabling youto print only what you need, only whenyou need it. You create an online catalogof your company’s most frequentlyprinted documents. Authorized users can then access, customize and printthem any time, anywhere.

FedEx Kinko’s Mobile Professional Program

Give your traveling professionals accessto state-of-the-art technology – withouthaving to actually purchase theequipment. Imagine how much moreproductive they’ll be with access topresentation materials, printing andcopying services, conference rooms,stationery supplies, videoconferencing,computers, the Internet and otherservices 24/7/365. It’s an easy way tolower costs and ensure high documentquality across the organization.

Doing for businesseswhat no one else can.

What really separates FedEx Kinko’s from the pack – and makes us an invaluable tool for business –isn’t so much all the money we can save you.

It’s all the ways we can help your organization work better.

Besides our network of digitally connected locations, FedEx Kinko’s also offers you access todedicated Commercial Production Centers. Confidential and secure, they’re designed to handle thehigh-volume document needs of large organizations. These are far more than just dedicated printshops. They’re state-of-the-art, secure facilities designed specifically to ensure confidentiality of your mission-critical data.

We also offer a full suite of flexible national discount programs. Designed to help your company controlspending and protect your bottom line even further, these innovative programs are ideal if you havenumerous locations or a distributed workforce.

Most important, FedEx Kinko’s puts the power of 10,000 pieces of digitally connected equipment at your command. With this much firepower, queue time is never an issue. If a large group needs a largenumber of color printouts at the same time, we can handle it. FedEx Kinko’s has the capacity to handlenearly any job. And, best of all, the network just keeps on growing. Today it spans five continents. Injust a few years, the numbers will grow significantly – making us the world’s fastest-growing documentservices provider.

As you can see, the FedEx Kinko’s network provides virtuallyunlimited points of access to unlimited document possibilities –around the clock, around the globe. That’s a feat any business ownercan appreciate. And no other document services provider can match.

Let’s talk business.

The choice is simple, really.

You can continue playing by the old rules and contend with obsolete technologies, costly equipmentdowntime, low productivity and poor-quality documents.

Or you can play by the new rules.

You’ll be able to do more than simply save up to 25 percent or even more in document-related expenses.*

You’ll be able to invest those savings in ways that enable you to take your company – and profits – to a whole new level.

To find out how your business can start benefiting from the new rules, call 1.888.546.5671 today.

Rules are not guidelines. Rules are not suggestions. Rules, as they say, are rules. And since FedEx Kinko’s is playing by a new set of rules when it comes to the production of your documents, we demand that our rules elicit tangible results on your profits and productivity.

But our outlook extends far beyond saving time and money. FedEx Kinko’s has made a global commitment to minimize its impact on the environment. That means you can trust FedEx Kinko’sto deliver more than just documents that look good. You can trust us to deliver documents you feel good about.

We also believe that maintaining a healthy global network requires a healthy dose of social and economic diversity. So,whenever possible, we encourage small businesses, minority-owned businesses and other commercial enterprises that might be underutilized to work with FedEx Kinko’s. This not only injectseconomic vitality into the communities we serve, but often enables us to pass additional savings on to our customers.

FedEx Kinko’s keeps its eye on the big picture.

* Cost savings are not independently verified by FedEx Kinko’s.

Creating betterways to dobusiness.

For years, you had to do it their way. Lock yourself into theircontracts. Settle for their technologies. Create materials on theirterms. Play by their rules.

No longer.

FedEx Kinko’s plays by a new set of rules. Your rules.

Rules that take the expected and turn it on its head. Rules thatchange as quickly as a market does. Rules that apply to you andyou alone.

In doing so, we’re changing the way today’s fast-paced businessesdo business. With customized, needs-based document outsourcingsolutions that save money. Virtually unlimited points of accessaround the world that enhance productivity. And scalable, digitaltools that increase efficiency.

Just ask 370 of the Fortune 500®. They’ll tell you that CommercialDocument Solutions from FedEx Kinko’s is doing what no otherdocument provider can: Delivering needs-based solutions whereyou need them, when you need them and how you need them. We call it NeedSourcing.

52907-Folder 7/15/04 12:05 PM Page 2

The rules are new.The savings are substantial.

© 2004. FedEx Kinko’s Office and Print Services, All rights reserved.

1.888.546.5671 fedexkinkos.com/commercial

52907-Folder 7/15/04 12:04 PM Page 1