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The Samaya Sustainability Management Plan

The Samaya Vision & Mission

Our Vision:

"At the Samaya Bali, Ubud, we promise to preserve a safe and healthy environment for the island of Bali, its people

and visiting guests".

Our Mission:

Through teamwork, commitment and enthusiasm management &staff of the Samaya Bali:

Abides by the Green Globe standards, laws, regulations and standards of the island of Bali, and the Country of

Indonesia

Annually reviews its performance and improves year by year towards industry best practice levels

Gives preference to employing local people wherever possible

Wherever possible, purchases local products and services with minimal negative environmental impact

Takes on our social responsibility by educating its staff, guests, suppliers and community to build environmental

awareness and action

Reduces, Reuses, & Recycles throughout the property to prevent and control pollution while supporting the local

merchants

Conducts continues research in renewable and sustainable energy sources

Reduces environmental impacts including energy and water-saving practices

Records and tracks operational performance, an essential element of Samaya's effective Environmental

Sustainability Plan

The Samaya Bali is committed to sustainability, which by definition means meeting the needs of the present without

compromising the ability of future generations to meet their own needs. We understand the impact our Hotel has

on the natural resources of the earth. The core values at The Samaya Bali include our commitment to conserve

resources, preserve natural habitats and prevent pollution, to act with integrity and improve our customers’ lives,

and to support the local community in which we operate.

Samaya Bali has initiated the Green Globe program because it fits the company’s global commitment to corporate

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social responsibility and the environment. We believe our program is a not just about one or many green program

– it’s a way of living and working based on our vision and values.

Samaya Bali understands that our business activities impact the earth, our resources and people’s lives. We will

continue tapping into our green programs and green innovation ideas to conserve resources, preserve natural

habitats and prevent pollution. We are adopting best practices and building a culture that continuously strives to

improve and sustain our positive environmental results over time.

We will work and act locally by:

• Developing environmental programs, products and services

• Setting environmental impact targets and measuring performance of green programs

• Working with our associates, suppliers, owners and local communities to minimize our environmental impact

• Complying with climate policies and environmental laws.

Our Sustainability Plan encompasses 4 key areas:

1. Environmental – To be actively involved reducing energy consumption and track performance, reducing

pollution, conserving biodiversity, ecosystems and landscapes.

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2. Socio-cultural- Participate in local community programs that contribute to the wellness of our

environment, Implement sustainable procurement practices which assists local community development and

employment.

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3. Quality -Make environmental considerations an important aspect of decision-making, Value the natural and

cultural heritage of Bali, allowing us to give our guests an authentically local experience integrate with local

partnerships in the community where we do business. These partnerships allow us to share our stewardship message,

effect positive environmental change, and raise awareness for our guests and colleagues, we must also consider the

opinions and feedback of our guests when examining our environmental programs and procedures if we want

Samaya Bali to remain as sustainable business for the owners, stakeholders and its employees, who are like family.

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4. Health & Safety–The Samaya Bali prides itself at being fully compliant with all Health & Safety regulations

currently in force and goes above and beyond to ensure guests, staff and visitors safety and wellbeing are

prioritized.

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Menemukan api

Menemukan api

Meerima laporan

Meerima laporan

api tidak bisa dikendalikan

FLOW CHART FIRE INCIDENT

STAFF HOST CHIEF COMMANDER DEPT HEAD TEAM FIRE BRIGADE CITY FIRE BRIGADE

Menemukanapi

Meerima laporan

Meerima laporan

info bromo 1 di villa 101 /pakai HT atau dial 1 1. teruskan info bromo 1 di

vi l la 101 melalui HT2. catat semua info yang

didapat

Meerima laporan

bromo 1 di vi l la 101

bromo 1 di

vi l la 101

berusaha matikan api ambil

kendali

1. tentukan crisis center dekat lokasi

2. amati setiap perkembangan

3. intruksikan langkah langkah yang diperlukan

api mulai membesar

api tidak bisa

dikendalikan

Meerima intruksi

Meerima intruksi

1. intruksi BROMO 21. teruskan info BROMO 2 di vi l la 101 melalui HT

2. catat semua info yang didapat

1. intruksi BROMO 3

2. Intruksi memanggail city fi re bregade

3. intruksi proses evakuasi

1. teruskan info BROMO 3 di

vi l la 101 melalui HT2. contact dinas pemadam

kebakaran 113

3. contact ambulan 1184. catat semua info yang

didapat

Menerima laporan

meluncur ke tempat

kejadian

1. team fire extungisher ambil

ditempat terdekat2. team fire hydran siapkan

dari fi re hidran terdekat

3. team kesehatan menyiapkan P3K dan tandu

lansung melakukan

pemadaman

1. lakukan instruksi sesuai arahan chief commander

Meerima laporan

1. konfi rmai dan meluncur ke

tempat kejadian

ambil kendali

1. melakukan proses pemadaman2. kordinasi dengan chief commander

proses pemadaman

selesai

melakukanproses

evakuasi

1. FO melakukan evakuasi tamu di

da lam vi lla atau di luar vi lla dan kumpulkan di assembly point

2. Accounting dan Dept head line menyelamatkan file file penting

3. FBS dan SPA evakuasi tamu di areal masing masing

4. HRD kumpulkan seluruh karyawan denagn mengambil data absensi

lakukankordinasi

1. kordinasi internal2. kordinasi external dengan pihak

berwajib dan asuransi 3. melaporkan secara lansung

kepada pihak owner

membuat laporan tertulis

proses selesai

1. Melaporkan secara tertulis kepada owner penyebab dan

kerugian yang ditimbulkan secara detail

2. memberikan keterangan press

bi la diperlukan

1. ka lau status BROMO 1 bisa dikendalikan langsung ke

langkah kordinasi dan pelaporan

Team security melakukan pengamanan

jalur dan steril area

kebakaran

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Our Sustainability Management Plan is supported by the following documents:

a. The Samaya Bali Environmental Policy

b. Our Company Policy (PP)- Appendix 6

c. Our Guest service Directory – Guest service Directory

APPENDICES:

Appendix 1 – Environmental Policy, Statement & Initiatives

Appendix 2 – Socio-cultural Initiatives

Appendix 3 – Quality Issues

Appendix 4 – Health and Safety

Appendix 5 – Our Environmental Policy

Appendix 6 – Company Policy (PP)

Appendix 7 – Guest Service Directory

Appendix 8 – The Samaya Bali Green Team

APPENDIX 1

Environmental Initiatives

1. The Samaya Ubud being 6 years old, proud to be expansion of our sister hotel, The Samaya Seminyak,

has fully aware of sustainable tourism practices since beginning, the team without knowing it were

becoming Green, the linking up with Green Globe has helped our team understand the benefits of their

green strategy projects, such as replacing light bulbs, launching recycling programs or choosing more

energy efficient technology. These early efforts don't cost much to implement, have got employees engaged

with green ideals and deliver quick results to the benefit of all.

2. So, what next? Making the transition from newly born company, following oursister hotel The Samaya

Seminyak from easy to implement green initiatives to becoming a green company, and wanting to be

certified as such seemed overwhelming, and expensive in cost and time consumption. But we are all agreed

and willing to change the way we do business, and we will continually to look at all projects with an eye

towards the environment.

3. The Samaya Bali, and its Green Team are enthusiastically helping to make our Hospitality business more

environmentally friendly, and are working towards engaging all employees with their initiatives. Special

recycling programs of glass, paper, aluminum, and tetra pack, of which the employees see the financial

benefit has helped get the message home.

4. When we first decided that reducing environmental impacts would help to give Samaya a competitive edge,

we really had no clear idea of what we were doing. Our own guests started asking questions of us, why

are you changing towels every day, sometimes twice a day, why do I need my bed linen changed and so

on, at Samaya, listening to our guests feedback is deeply rooted in everything we do.

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5. With The Green Team and support of management now began with a simple goal, all initiatives must relate

to the mission of Samaya Bali, sustainable development has to be core to the business of what we do and

what we pay for. Our guests are right behind the initiatives we have in place, our linen changing choice

program, garbage collection already separated, LED lighting, and low usage bulbs in the villas, pumps on

timers and also external lighting.

6. Samaya Bali volunteered its involvement in a comprehensive tree planting program ‘Clean up The world”

7. We have over 1 year made major inroads into the minimizing of plastic within the operation, replace

bottled water with glass, what plastics are used we are attempting to re-use, and ensuring that plastics are

kept apart for separate specialist collect and disposal/recycle.

8. Our Green Team set up in house composting, utilizing kitchen waste, garden clippings, leaves etc, and this

is eventually returned to the grounds.

9. Our in room water conservation by inviting our guests to avoid the necessary daily changing of linens has

them involved too.

10. We are not paperless, but we are proactive with minimum paper usage, and recycle where possible, all

our menus and new paper needs are using recycled material. We ensure paper are used both sides for

offices purposes

11. Samaya Bali, Ubud involve in “Ubud Hotel Association” program “ Ubud Clean &Green”

12. Samaya Bali, Ubud also member of “Tri Hita Karana” local company which concern with environmental

sustainability

13. Our monthly “cleaning blitz” program, focusing on cleaning our river, our temples, community and

environment in general, is how we keep our sustainability in a simple way

APPENDIX 2

Socio-Cultural

As with other aspects of the environment, the relationship between business, culture and The Balinese Society

involves a two-way interaction. Although we tend to think of business as the social-cultural setting, also influences

operating according to a distinctive instrumental rationality of profit-and-loss and the ‘bottom line’ it in which it is

embedded. At the same time business affects the widerculture and society profoundly.

Samaya Bali being in the private sector and a service provider to other local industries, we take seriously our

involvement with corporate responsibility, fair trade, community development, and local hiring.

These influences can be seen as either positive or negative. Currently in Bali we are measuring and seeing some of

the negative and harmful affects of the success of tourism to the Island, and it is becoming a victim of its own success.

1. We at Samaya Bali support an orphanage called Chloe House in Tabanan, by providing living materials,

resources, food, and hotel visitations to enable the young people to have a better insight into a tourism

product

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2. We take a part in organizing public main road with government and other business partnership to ensure

we have good access for our guest, staff and local community

3. We undertake temple tours and simple Balinese Hindu educational lectures for our guests, including some

traditional food tasting, and a Balinese Cooking Class at our Ubud site, which includes a market tour with

a study on the indigenous foods of Bali.

4. Balinese cooking classes conducted on a per request basis enables us to promote local produce which

underpins the promotion of local culture and cuisine.

5. Samaya Bali is a member of BHA Bali Hotels Association which is heavily involved in destination marketing,

and other useful organizations with assist us getting our message out to a wider circle; PATA, SKAL, &

Rotary International.

6. Samaya Bali regularly supports & contributes to ongoing local charities, foundations yayasan, panti jompo

(nursing home), local school.

7. We employ from our local area wherever possible, Samaya Bali currently enjoys a high percentage of

local village people within its workforce, and enjoys bringing in local trainees for work experience.

8. We support a number of orphanages, and hospitals, which are in remotes areas with used towels, bed

linen slippers, some have been regularly donated to areas of Indonesia, which has suffered natural disasters

too.

9. We participate on blood donation as our yearly social activities

10. We launch product called “ Happy Hours & Cultural Show” by showing the guest how to prepare Balinese

offering and invite disabled local artist to demonstrate their skill

11. We have regular event called “Balinese Royal Rijstafel”, we introduce our guest our local cuisine

12. We gave opportunities for disables local people who supposed to redeem his quota but not really able to

work due to his condition by helping them and gave space to open “small warung “ near hotel premises to

support their daily lives

13. Gave donation and always become part of village temple ceremony

14. Provide an easy access to villagers to go to Ayung river located inside the resort and maintains our

relationship with them.

15. We have village temple in the middle of the resort (Beji Temple) and we maintain the cleanliness regularly

and allow villagers to do ceremony. We respect and consider this area was used by them to do their local

activities long time ago and we keep this happen until now even though this place is change from land

forest to a luxury resort without changing what it was in the past.

16. Samaya Bali, Ubud is a member of Ubud Hotel Association (UHA) which continually find solution to

maintain environment and keep Ubud exist as a spiritual, art and culture destination for tourist

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APPENDIX 3

Quality

Samaya Bali is doing its part, along with others, to sustain a healthy balance of natural resources on our Island of

Bali. We’ve developed a thoughtful and responsible plan, which is helping to ensure that future generations will

have abundant resources to enjoy. As an innovative community partner, Samaya is leading by example—showing

local communities what corporate social responsibility should look like. At the same time, we remain focused on

providing our guests with the luxury experiences they expect. We want our guests to be aware of, and take part

in, the simple and practical actions we undertake to help sustain our valuable resources.

Quality Initiatives

1. Working with vendors and partners to reduce our carbon footprint for procurement activities, Food &

Beverage working with 3 times a week market lists.

2. Installing more efficient system in our villas

3. Serving water only on request in restaurants and bars

4. Encouraging our guests to use our carpooling options, from the airport and transfers whenever possible

5. Converting to more energy efficient lighting options in targeted ways where the guest experience will not

be diminished

6. Considering local food purveyors when feasible to reduce the carbon footprint of the culinary options we

offer—a “farm to table” approach

7. Being a “Styrofoam-free” environment

8. Engage our team members through training, tools, green ideas and active involvement.

9. Ensure that our actions and tactics will integrate into the guest experience in a positive way.

10. Maintain healthy business ethics amongst staff, management and business contacts.

11. Converting private pool pump in villa to be automatically off after 10pm, unless guest request to use it late

night.

12. Using bamboo face towel for our spa

13. Good quality local product for bathroom amenities and spa product

14. We use local product natural insect repellent in our restaurant & spa.

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APPENDIX 4

Health & Safety

Samaya Bali has a purchase and operating policy for all mechanical equipment and facilities to ensure that they

are as environmentally friendly as possible: low emission and consuming minimum energy, and safe to use

We have an experienced team of engineers and electricians who maintain the facilities, so that we have constant

check on all equipment being in good working condition. All necessary and mandatory safety requirements for

team of engineers are in order.

National laws and regulations entail twice-yearly checks on all kitchen equipment and food processing procedures,

and all personnel who are involved in food handling, which we always pass at the highest level. All kitchen staff is

trained on food safety and procedures, and must undergo a 1-day mandatory course in food handling.

Samaya Bali ensures the health and safety of its guests and employees and is committed to the continuous

improvement of working conditions and well being at work, we aim to provide a motivating and value based work

environment.

Health & Safety Issues

1. To be able to provide our guests with emergency information in our guest directory:

What to do in the event of fire – and where to muster

What to do in the event of an earthquake

What to do in the event of an Tsunami – and where to go

General information – Medical facilities – how to arrange a doctor visit or consultation

Hints and tips on how guests should go about their business safely whilst under our care

2. Provide an Company Policy (PP) to all employees during their initial observation period

3. Health & Safety at work training is practiced at Samaya ( First Aid Training, fire brigade training, lifeguard

training)

4. Food handlers and kitchen staff are all trained under the auspices of The Royal Society Public of Health,

London, UK

5. HACCP principles are widely practiced within the food chain at Samaya Bali from delivery to plate.

6. Ensure to provide additional supplement for those who working frequently with chemical (vitamin, milk)

7. Well trained buggy ride and issue SIM (driving license) for those who already qualified

8. Always keep emergency number and nearby hospital

9. Ensure additional safety uniform for those who work related with electricity (safety shoes, mask, etc)

10. Keep maintain our facilities with regular servicing (bicycle, golf cart, vehicle, gym equipment, etc)

APPENDIX 5

ENVIRONMENTAL POLICY

The Samaya Green Team will identify areas of strengths and weakness environmentally within the overall operation

and attempt to substantially reduce the potential impacts to air, surface water, ground water, public health,

community quality of life, employee health, while operating a high quality luxury boutique resort environment for

it’s guests which anticipates to not to just meet their expectations, but to exceed them. The Green Team at Samaya

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Bali, Ubud with focus on improved communications with neighbors and strive for continual improvement in pollution

prevention while not just meeting but exceeding current regulations. We will continually search for and implement

activities that will improve our abilities to properly utilize natural and man-made resources both economically and

conservatively.

We recognize that sustainability is an ongoing, ever changing responsibility; therefore the Environment Policy will

be reviewed annually.

Policy Statement

The Samaya Bali is dedicated to the practice of sound environmental stewardship and promotion of health, safety

and well being of our employees. These values originate at the company’s top management and are emphasized

through all levels of responsibility within the organization. As such, the Company agrees to:

• Meet or exceed all applicable Indonesian National, local and company environmental, safety and health

standards.

• To provide a workplace free of recognized hazards and maintain healthy working conditions for all company

employees.

• Closely monitor all facilities for prevention of pollution.

• Participate in recycling programs, insist to be informed where are waste is being taken, and keep receipt

records, to reduce impact on landfills and promote recovery of valuable resources.

• Convey to our guests, industry associates, vendors and the general public our strong environmental, safety and

health commitment.

• Strive to continuously improve our commitment to the above-stated principles through exercise of our Environment

Management System, improved technology, production changes and due diligence.

Signed: Date:

With a good knowledge of our types and quantities of waste we follow the waste management hierarchy:

Here are some ideas which have been adopted elsewhere and we have found them to be applicable in our hotel

circumstances:

RETHINK - REDUCE -REUSE – RECYCLE& REPLACE

• RETHINK - We Did

We drew up an environment purchasing policy, considering whether single-serve packages and disposable goods

were necessary.The Green Teamcarried out an audit of our central waste bin and identified the materials that can

be avoided, reused or recycled. We now purchase goods made of recycled materials in preference to virgin

materials, we have learnt how to adjust our ordering quantities to prevent wastage.

• REDUCE – We do

We avoid the purchase of over-packaged goods, we try to purchase goods in bulk, preferably in refillable or

returnable containers.Weavoid or minimize single-serving products, e.g. sugars, butters, condiments,

cereals,biscuits, sweets, milk, salt, pepper, coffee/tea/drinking chocolate. We do our best toavoid disposable items,

e.g. plastic/Styrofoam/cardboard plates, cups, paper serviettes, tablemats, etc. We avoid plastic cutlery and

disposable utensils and minimize food wastage through portion control, self service, appropriate foodstorage.We

store food in reusable plastic containers to reduce use of plastic film; we try toavoid wrapping items in plastic film.

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In the office:Photocopy on both sides of paper is practiced,wetry to consolidate hotel business forms especially for

internal procedures.Weuse circulation slips for internal memos as much as possible.Weuse reusable envelopes for

internal memos.We prioritize theuse electronic mail to send information and to store information and data in

electronic form rather than paper form, where possible.

• REUSE – When we can

We are recycling out of order sheets as pillowcases or mattress covers.

Out of order or spotted worn tablecloths converted as serviettes or coasters. Unused food in the staff canteen

becomes food for a local community piggery. We give and donate worn towels, sheets, and tablecloths, uniforms

that cannot be repaired or reused to charity.

Badly damaged towels and sheets are converted to cleaning rags and cloths. Scrap paper as note pads/internal

memos.

Coat hangers from the laundry – returned.

We use only cloth bags for laundry service, and when finished for this purpose can be used for our shoeshine

service.

Where possible we use fabric rather than paper services.

We use rechargeable batteries where possible and available.

All our amenity kits are refillable.

• RECYCLE – When Possible

Recycling options on the Island of Bali are very limited in comparison with the more highly industrialized nations.

Many of The Indonesian Islands have no recycling services, several others have good recycling infrastructure only

for beer and soft drink bottles. In a few Islands office paper, newspaper, car batteries, motor oil and aluminum cans

are recycled but these are usually restricted to the larger cities and many resort and hotels are too distant and with

too small a volume for individual pick-ups. In these circumstances hotels and resorts in close proximity are

cooperating and consolidating their materials to a volume large enough to be of interest to the recycling operators.

“Recycling is (mistakenly) often seen as being more important than waste reduction or re-use, as guests are quite

likely to be critical of Hotel Operators who are not seen to be involved in recycling.”

REPLACE

In accordance of saving energy, we improved our electricityby replace our light bulb into LED light. Action in plan,

progress to be done step by step

Equipment after unused will be replaced using saving energy product such as computer, refrigerator, minibar, safety

deposit boxes, etc. Action is in management plan

We internally replace our chemical to eco friendly chemical product

REDUCING POLLUTION - MINIMIZING DISCHARGES AND EMISSIONS

All hotels and small resorts produce a number of discharges, which have the potential to pollute air, land and water.

The impact of these discharges depends primarily on the management practices undertaken by the hotel coupled

with the location of the hotel and the sensitivity of the surrounding environment.

The main sources of pollution from small hotels and resorts through waste discharges and emissions are:

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• Treated and untreated sewage (for those properties which are not on articulatedsewage system)

• Discharge of hazardous chemical down the drain

• Vehicle emissions

• CFCs from refrigeration and air conditioning systems

• Spills of fuels or hazardous chemicals to land or water

• Odors and spills from the kitchen and laundry

APPENDIX 6

THE SAMAYA BALI COMPANY POLICY (Peraturan Perusahaan)

Policy in place. Company Policy (PP) given to all new employee to socialize company rules.

APPENDIX 7 – Guest Service Directory

Our guest services directory is our tool to inform and invite our guest about our green mission and encourage them

to support our program.

Printed in quality recycle paper with useful information how and where to get closer with our facilities, services and

product.

APPENDIX 8

THE SAMAYA BALI GREEN TEAM

To coordinate the program efficiently, the management of The Samaya Bali appointed individuals to be directly

responsible for the running of this program. The team was titled the green team.

Advisor The Samaya Bali : Ray Clark – General Manager

Advisor The Samaya Ubud : Wayan Suambara - General Manager

Chairman : Wayan Sudiasa – Chief Engineering

Vice chairman : Gede Udiyana – Resort Service Manager

Secretary : Gusti Padmiasih- Executive Secretary