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BENEFITS
Credibility
*Bonding
Networking
Lobbying
Provident Fund
Legal advice
Special rates
Requirements
Including the SATSA logo in your marketing collateral will acknowledge that you have been certified by the association as a provider of quality tourism services – providing assurance to local and international buyers
Bonding provides clients and members assurance that your company is in a position to guarantee a refund on pre-tour deposits should you or another member be placed under involuntary insolvency. This is subject to the terms and conditions of the SATSA Lost Advances Fund.
SATSA members benefit from extensive networking opportunities with other members as well as leading industry figures and prospective clients that deal through SATSA.
SATSA champions member's interests with government to ensure South Africa has a legislative and fiscal framework conducive to growing a sustainable tourism industry.
The SATSA Employee Benefit and Provident Fund is accessible for member's staff.
By joining SATSA, you have access to the association legal advice club. The association offers arbitration facilities to settle disputes arising between members.
By producing your SATSA ID card, you can qualify for a variety of member-to-member benefits on accommodation, transport, services and activities. These benefits are negotiated on a regular basis and are detailed in full on our website at
All members are required to submit various forms that ensure their operational integrity, allowing SATSA to confidently recommend them as a credible provider of inbound tourism services. The application form and membership fee required to join SATSA need to be provided by potential members, while documents pertaining to the following will be requested upon application: evidence of operations, financial compliance, insurance, and legal compliance.
www.satsa.com
CONTACT
THE SATSA TEAM
Head officePhysical Address3rd FloorPetrob House343 Surrey AvenueFerndale, Randburg
Tel: +27 (0) 86 12 SATSA Tel: +27 (0) 86 12 72872Tel: +27 (11) 886 9996Fax: +27 (0) 11 886 7557
SATSA's National Executive Committee oversees policy decisions concerned with the running of the organisation and is a member-elected committee. The day-to-day running of the association is managed by the SATSA National Office under the guidance of an appointed Chief Executive Officer and Chief Operating Office and support staff. SATSA Chapters are lead by Chapter Chairs and their own committee in turn.
National Office teamDavid FrostChief Executive Officer
Jenny MewettChief Operating Officer
Joey MeintjiesFinance and HR Manager
Lin SmithPersonal Assistant to the Chief Executive Officer
Kate ElsPR and Communications manager
Lizzie MokgothuMembership Manager
Patricia DilotsothleProject Liaison and Member Compliance
Patricia HenningMembership and Communications Assistant
Postal Address
PO Box 900
Ferndale
2160
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SATSASouthern Africa Tourism
Services Association
B NDED
* The term 'Bonded' refers to the SATSA Lost Advances Fund.* The term 'Bonded' refers to the SATSA Lost Advances Fund.
WHY USE A SATSA MEMBER?
www.satsa.com)
SATSA members adhere to a strict Code of Conduct
that ensures that the highest standard of service
excellence, financial integrity and good quality
products are provided to buyers and their clients
when visiting Southern Africa. Our members offer a
wide range of services and products including tourism
transport, accommodation, attractions, adventure
activities and allied services.
SATSA has established a Lost Advances Fund (referred
to as a 'Bond', whereby members are 'Bonded'),
which is is administered by committee and aims to
deal with losses incurred by any customer of a
member as a result of that member being placed
under involuntary liquidation. (Terms and conditions
apply - for more information visit .
Any claims against the SATSA Bond must be brought
to the attention of the SATSA Chief Operating Officer
by directing an email to .
OUR CHAPTERS
Become a member
SATSA is a national organisation with provincial chapters managed by members. This structure allows members to get involved in provincial matters at a regional and local level. Regular chapter meeting serve as a means to obtain detailed feedback from members based in the various provinces. To get in touch with one of our chapters, view more details on our website at www.satsa.com.
SATSA members are entitled to a number of negotiated benefits as well as the support of the National Office team and provincial chapters. We stand to honour benefits that result in recognition, referrals and marketing for our members.
Our team strives to grow the authority of the association and therefore recognition from buyers, trade, government and our own members as credible, bonded travel partners for inbound tourism services into the region. SATSA acts as a conduit to market access through government entities such as South African Tourism and facilitates networking and business between members.
International buyers seeking niche market services, credibility and compliance checks, venues and advice are referred on a daily basis to members that could provide the services or product required for these enquiries.
As an association, we market our members through a variety of channels including our internationally-distributed trade directory, our website and its advertising channels, roadshows, workshops and our social media accounts.
Photo: South African Tourism
WHAT WE DO
Our Vision
Our Purpose
Our Aim
The Southern African Tourism Services Association (SATSA) is a member-driven association that offers buyers of inbound tourism services the highest level of quality assurance in the Southern African tourism industry. At SATSA, we strive to maintain our three key qualities in all of the work we do: credibility, value and authority. As an organisation, our members undergo a strict admission process that ensures peace of mind for those who seek to do business with credible tourism partners. SATSA members are required to sign a strict Code of Conduct and are required to submit updated documentation annually. SATSA further provides support to members who require key services and benefits on a local and regional level, and at international trade shows. The organisation also lobbies issues associated and affecting the inbound tourism industry.
is to be the ultimate endorsement for any tourism product in the Southern African Tourism Industry
is to provide domestic and international tourism buyers with quality advice and reliable information on credible tourism partners
is to aid members manage successful, profitable businesses that form a part of a vibrant and sustainable inbound tourism industry
