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The SCC Community Evaluation Capacity Building Program: Towards a Social Accountability Model
Ms. Dalia Bayoumi and
Dr. Yasmine Khodary November 2012
The Advanced Community Evaluation Capacity Building Program- Background
• The advanced program represents the second intensive phase of an introductory civic engagement program that targeted 151 of the poorest villages in 6 governorates (April 2011-).
• The introductory program included a two-day workshop on participatory community evaluation providing participants with basic understanding of the Community Service Evaluation concepts and tools and thus enabled them with very basic skills on the use of simple tools such as Community Score Cards.
• The SCC realized that few village groups were eager to take more of an active role in evaluating their basic services and a two-day introduction was not enough.
• In February 2012, the SCC launched a four week hands-on coaching/training capacity building program that would target 24 villages of the 151 villages (representing 24 local units in the 6 governorates-two parallel workshops at a time)
• These 24 villages and their representatives (8 out of 15 introductory participants) are selected by virtue of a transparent criteria of readiness and performance based on an assessment framework by trainers and SCC staff.
C R EAT I N G A N D C U LT I VAT I N G A C U LT U R E O F S O C I A L AC C O U N TA B I L I T Y O N
T H E G R A S S - R O OT V I L L AG E L E V E L
T H RO U G H
B U I L D I N G A N E W C O N S T RU C T I V E F O R WA R D T H I N K I N G M O D E L F O R C O N S E N S U S B U I L D I N G B E T W E E N S E R V I C E P ROV I D E RS A N D T H E C O M M U N I T Y O N I M P R OV I N G B A S I C S E R V I C E S P ROV I S I O N
Our vision for the Advanced Program
Objective
The 8- member Evaluation Groups include:
1.representatives of local NGOs, 2.community leaders
3. 3. Female leaders 4. 5. Service providers5. 6. Youth (50% of the team have to be
below 35 years of age)
6. These village evaluation groups would act as indigenous/internal Evaluation bodies that evaluate and provide recommendations /interventions for improving services and monitoring the implementation of these interventions.
7.
The program is working towards empowering the village citizens to take an active role in evaluating and improving basic service delivery of the most undeveloped service through:
upgrading the evaluation groups Knowledge and skills in developing and applying and the community score-card tool to conduct community service evaluations , recommending improvements and monitoring their implementation
How? A four-week coaching/hands-on training program
Preparation
•Village and team selection
• orientation session with community leaders and team
• 4 day hands-on classroom training on concepts and process of conducting village level community evaluations
• participatory selection of service with representatives of the village community
•finalizing tools and field evaluation plan
•Elections for the evaluation team head and secretary and defining team roles
Field -Data Gathering
and Analysis
•beneficiary Focus group meetings and service providers in-depth interviews
• Data summing and analysis coaching sessions
•orientations with Higher service officials (centre and governorate level)
Community Dialogue
•Evaluation team meeting on logistics invites and set up and preparing presentation
•Community dialogue session + Commitment of officials on timed recommendation procedures plan to upgrade service delivery
Follow up monitoring
• Refining recommendation monitoring plan
•Following up with officials on recommendations procedures plan according to monitoring plan and reporting bottlenecks
Program Partners
Village Evaluation TeamPartner NGOVillage CommunityService providers SCC teamTraining Consultants
Basic Rights standards
Availability
Service is
available
to all
Accessibility
Service is
accessi
ble
to all
Acceptability
Quality
Service is
provided
with adequate
quality
SustainabilityService provisio
n is co
nsistent
with th
e same good quality
أ
Service
is deliv
ered in
an
acceptable and re
spectf
ul
fashion re
levant t
o recip
ient
cultu
re and exp
ectatio
ns
الخطة التفيذية المقترحة
ماذا نفذ
المتابعة
تاريخ التفيذ
األطراف المرتبطة
االجراءات التوصية
شركة المياه
التركيبات الئحة تعديلالجديدة
العدادات وتركيب توصيل تكاليف قيمة تخفيضالجدد .للمشتركين
شركة المياه
للقرية عدادات قارى تعيين وتكلفة قيمة األهالى ليدفع العداد قارىء توفيرللمياه الفعلي .األستهالك
شركة المياه
موتورات / تقوية محطةأضافية
القريDة في المنDازل كDل إلي لتصDل الميDاه ضDغط .زيDادة
المحطة لتطهير معتمد برنامج عملالشبكة
) الشبكة ) غسيل المياه مواسير لشبكة الدورى التطهيرللحريق عمومية حنفيات توفير خالل .من
المحطة الشركة من قرار إصدار ) / ( للتعامل مسئول فرعى مكتب آلية أو نظام وضعالشرب مياه وصالحية أعطال عن الشكاوى مع اليومى
المواطنين لشكاوى الفورية االستجابة تتم .حتى
شركة المياه
الشركة من قرار إصدار إجراءات لتيسير بالقرية مسئول أو فرعى مكتب توفيرالجديدة .االشتراكات
المحطة للصيانة معتمد برنامج عمل مواسير وكفاءة صالحية على الدورى والكشف الصيانةبالقرية المياه .وشبكة
فريق التقييم
ندوات بعمل القيامللمجتمع
مياه استخدام في الترشيد بضرورة المواطنين توعية .الشرب
فريق التقييم
ندوات بعمل القيامللمجتمع
الشرعية غير التوصيالت بخطورة المواطنين .توعية
شركة المياه
جديدة خطوط تركيب السكانية المناطق لبعض الرئيسية الخطوط توفير. بالقرية الشرب مياه من المحرومة
شركة المياه
جديدة خطوط تركيب من المحرومة الشوارع لبعض الفرعية الخطوط توفير. بالقرية الشرب مياه
شركة المياه
وتجديد بتغيير قرارالمواسير
) ( بمواسير اسبستوس القديمة الخطوط وإحالل تجديد.بالستيك
شركة المياه
بنقل الشركة من قرارالمياه وابور
عن بعيد آخر مكان إلى ونقله المياه وابور غلق . السكنية المناطق
شركة المياه
قرار وإصدار ميزانية توفير من المحطة سعة إلى 400رفع الثانية فى لتر 800لتر. للمياه رفع مواتير توفير خالل من الثانية فى
شركة المياه
قرار وإصدار ميزانية توفير جودة لتحسين بالقرية مياه وتحلية تنقية محطة إنشاء) والرواسب ) الملوحة إزالة .المياه
11
To date
Since February 2012 to date: 7 village groups were formed 7 Community Evaluations have been conduced -1 in Sharkeya;
4 in Minya (4 villages in 4 local units in the Center of malawi) and 2 in Qena (One village in a local unit in Deshna and Abu Tesht Centres) and two scheduled by the end of 2012.
6 out of which selected the drinking water service and one selected the basic school.
Two review meetings on the methodology, manual content and results review with Trainers were conducted and some lessons learned drawn.
Some good news
Some positive behavioural shifts were observed: Village Evaluation group are having more of an open channel with top
decision makers on the governorate level and taking ownership with regards to pushing for the interventions needed have been observed.
Decision makers are more receptive. Service providers on the village level are more cooperative. Some short-term recommended interventions are currently being
implemented: In a Minya villages, evaluation group representatives are regularly
included in quality rounds by the water company taking samples for analysis.
Evaluation groups also in Minya are working together with the local NGO to help underprivileged families with installing water meters and constantly in-direct contact with the water company to schedule payments for water bills.
Problem is?
Some recommendations were reported as unattainable by the evaluation groups despite initial commitment on the part of decision makers at the community dialogue. These interventions required: central decisions, heavy resources and intense lobbying.
Natural leaders Youth, Service
providers NGOs
Natural leaders Youth, Service
providers NGOs
Natural leaders Youth, Service
providers NGOs
Representatives from the below groups (special focus on
youth)
A national Workshop
with decision makers
A New Social Accountability Model
(2) On the District level
(3) On the national level
(1) On the Village level
SHOWCASING
CAPACITY BUILDUBG
CAPACITY DEVELOPMENY
The new modelIncreasing the Demand for
better service deliver
y
Strengthening
the supply
for better service deliver
y
Building Capacities
Providing the right entry point to better
service delivery
Provide a new model for social accountability
For more information, contact the Social Contract Centre
0756 / 2971 / 3198 2792 202+