The Selection InterviewThe Selection Interview

ObjectivesObjectives

Understanding the role of an InterviewUnderstanding the role of an Interview Recruiting the applicant to the OrganizationRecruiting the applicant to the Organization Measuring applicant KSAsMeasuring applicant KSAs Selection evaluation systemSelection evaluation system Types of InterviewsTypes of Interviews Training of InterviewersTraining of Interviewers Developing the right interview questionsDeveloping the right interview questions Recommendations for the Interview Recommendations for the Interview

The Role of the InterviewThe Role of the Interview

Provides a method for measuring a Provides a method for measuring a candidate’s KSAscandidate’s KSAs

Provides a method for determining cultural Provides a method for determining cultural fitfit

Provides a method for selecting or Provides a method for selecting or recruiting the best candidaterecruiting the best candidate

Provides a method for disqualifying the Provides a method for disqualifying the wrong candidatewrong candidate

Recruiting The ApplicantRecruiting The Applicant

Providing Job Information Providing Job Information – Discussing the jobDiscussing the job– Selling the jobSelling the job– Sharing the job description Sharing the job description – Sharing the context of the position Sharing the context of the position

Impact on ApplicantsImpact on Applicants– Public relations devicePublic relations device– Experience in the processExperience in the process– Recruiter impactRecruiter impact

Measuring Applicant KSAsMeasuring Applicant KSAs

More Data?More Data?– Substituting the interviewSubstituting the interview– Assessment testAssessment test– Additional referencesAdditional references

Appropriate KSAsAppropriate KSAs– Sociability Sociability – DependabilityDependability– Job knowledgeJob knowledge

Interview Selection EvaluationInterview Selection Evaluation

Questions usedQuestions used

Applicant Characteristics Applicant Characteristics & Appearance& Appearance

Non-verbal BehaviorNon-verbal Behavior

Weighting InformationWeighting Information

Interview ModelInterview Model

Pre-interview

Interview

Post-interview

Evaluate

Set plan and structure

Gather information

Share and collect data

Assess and select

Improving the InterviewImproving the Interview

Training of InterviewersTraining of Interviewers Talking excessivelyTalking excessively Using inconsistent questionsUsing inconsistent questions Asking unrelated job questionsAsking unrelated job questions Unable to put the interviewee at easeUnable to put the interviewee at ease Making an evaluation in the first few Making an evaluation in the first few

minutesminutes Stereotyping applicantsStereotyping applicants Being over confident of their Being over confident of their

interviewing skillsinterviewing skills

Components of the InterviewComponents of the InterviewStructured InterviewStructured Interview Consistent methods used to collect Consistent methods used to collect

information from applicantsinformation from applicants Based on key areas that are job relatedBased on key areas that are job related

Unstructured InterviewUnstructured Interview Inconsistent methods used to collect Inconsistent methods used to collect

information from applicantsinformation from applicants Decisions are based on guessesDecisions are based on guesses

The Interview ProcessThe Interview Process Creating an open communicationCreating an open communication Maintaining control of the interviewMaintaining control of the interview Taking appropriate notesTaking appropriate notes Learning listening skillsLearning listening skills Developing good probingDeveloping good probing Utilizing a good balance of open-Utilizing a good balance of open-

end and close-ended questionsend and close-ended questions

The Interview ProcessThe Interview Process Decision-making methodsDecision-making methods

- Halo error, central tendency and - Halo error, central tendency and contrast effects contrast effects

Systematic ScoringSystematic Scoring-Use formal evaluation forms-Use formal evaluation forms

Results of TrainingResults of Training- Measure how much error has been - Measure how much error has been

removed removed

Developing Interview QuestionsDeveloping Interview QuestionsSituational QuestionsSituational Questions Identify critical activitiesIdentify critical activities Sort into behavioral dimensionsSort into behavioral dimensions Review and write questionsReview and write questionsBehavioral Questions Behavioral Questions Identify critical behavioral Identify critical behavioral

competenciescompetencies Sort in order of importanceSort in order of importance Review, write initial questions and Review, write initial questions and

write probing questionswrite probing questions

Developing Interview QuestionsDeveloping Interview QuestionsJob ContentJob Content Identify critical job tasksIdentify critical job tasks Identify KSAs needed to perform Identify KSAs needed to perform

taskstasks Link KSAs to job tasksLink KSAs to job tasks Determine selection measure for Determine selection measure for

measuring job tasksmeasuring job tasks

Type of InterviewsType of Interviews Individual Individual PanelPanel Reverse Panel Reverse Panel Serial Serial

Recommendations For The Recommendations For The Interview Interview

Restrict the scopeRestrict the scope Limit the use of Pre-interview Limit the use of Pre-interview

datadata Adopt a structured formatAdopt a structured format Use job-related questionsUse job-related questions Use multiple questions for KSAsUse multiple questions for KSAs Apply a formal scoring systemApply a formal scoring system Train the interviewerTrain the interviewer

Cultural FitCultural Fit

Assess and Define Culture Hire for Fit vs. Skills Company Values

Cultural Fit Cultural Fit

Process for assessing fit:Process for assessing fit: Define overall company cultural Define overall company cultural Define team cultural Define team cultural Identify core gaps to enhance teamIdentify core gaps to enhance team Develop cultural criteria Develop cultural criteria Identify and select predictors Identify and select predictors Assess fit Assess fit

ExerciseExercise

Read company profileRead company profile Read job descriptionRead job description Identify a team member to scribe Identify a team member to scribe Develop 4 – 6 questions that reflect core Develop 4 – 6 questions that reflect core

competencies and cultural fitcompetencies and cultural fit Discuss and hand-in Discuss and hand-in