The Swiss experience- Case Studiessna.gov.it/...• The following axis complement the evaluation of a financial Return of Investment for a Government: Political return Operational

International Symposium on "Connected Governance: Vision or Reality“, Rome

© Anys Boukli 20091

The Swiss experience- Case Studies

Anys Boukli

Executive Director Governments & United Nations

Bedag Informatique SA

Switzerland

[email protected]

mailto:[email protected]



Swiss case studies:

Case Study Strategy

Back-office rationalization initiatives

Horizontal and Vertical initiatives

14:50- 15:00

Federal and State initiatives

Catalogue of Prioritized Projects

Case Studies

14:45 - 14:50

Switzerland eGovernment Strategy14:40 – 14:45

Questions & Answers

Agenda



Switzerland eGovernment Strategy



Swiss Federalism



Swiss eGovernment Strategy

Source: Jean-Jacques Didisheim

Responsable E-Government

USIC



G2C: Government

to Citizen

GI: Government to

Internal

G2G: Government

to GovernmentG2O: Government

to Organization

Swiss eGovernment Initiatives



Initiative of the Confederation 1/6

Description:

The unit of IT strategy

of the Confederation -

Unité de stratégie

informatique de la

Confédération (USIC)

The USIC defines the

strategy of the

Confederation

regarding matters of e-

Government

(accepted by the

Federal Counsel in

2002 updated in 2007)www.admin.ch




Description:

ch.ch is the swiss

portal

ch.ch gives access to

all states and cities

Portals

It also gives links to

most public services

It is the main Swiss

portal for Individuals,

Business, Authorities

www.ch.ch



Description:

Association that

develops, adopts, or

extends e-Government

standards for the

Confederation

The standards are

available free of

charge on the ech.ch

site

www.ech.ch




Description:

Portal for information

exchange of the

Confederation

regarding matters of

e-Govermnment

eVanti.ch host all

relevant and up-to

date information on e-

Government projects

and solutions for each

federal milestone

www.evanti.ch




Catalogue of Prioritized Projects 5/6

Organizations in charge of the

implementation projects

N. * Service / Prerequisites

Archivdirektorenkonferenz (ADK) B2.09 Electronic archive service

Federal Office of JusticeA1.07 Ordering and obtaining certified register extracts, civil status records, copies of

important public documents and procedural decisions

B2.10 Services to support the processing of electronic receipts

Swiss statisticsB1.04 Uniform person identifier

B1.05 Uniform company identifier

B1.09 Register harmonisation

B2.05 Service for electronic data exchange

Federal ChancelleryB1.03 Uniform inventory and reference database for public services

B2.01 Access to electronic public services (portals)

B2.02 Directory and competence service of the Swiss authorities

Federal ChancelleryA1.13 Electronic voting

Federal Office for Agriculture

(FOAG)

A1.16 Agrarsektoradministration (ASA 2011)

Swiss Federal Tax AdministrationA2.01 Portal VAT

Swiss Federal Customs

Administration

A1.04 Customs clearance for goods (import, export, transit)

Programme Office E-Government

Switzerland

B1.01 Established project organisation for implementation of eGovernment

B1.02 Legal foundations

http://www.bj.admin.ch/bj/en/home.html



http://www.bfs.admin.ch/bfs/portal/en/index.html

http://www.bk.admin.ch/index.html?lang=en

http://www.bk.admin.ch/org/index.html?lang=en

http://www.blw.admin.ch/index.html?lang=en

http://www.blw.admin.ch/index.html?lang=en

http://www.estv.admin.ch/e/index.php

http://www.ezv.admin.ch/index.html?lang=en

http://www.ezv.admin.ch/index.html?lang=en

http://www.egovernment.ch/en/index.php








Organizations in charge of the

implementation projects

N. * Service / Pre-requisites

Federal Strategy Unit for IT (FSUIT)B1.06 eGovernment Architecture Switzerland

State Secretariat for Economic Affairs SECO)A1.01 Formation of companies, reporting of changes

A2.10 Work permits

B2.04 Service for electronic forms

Swiss Tax ConferenceA2.02 Processing of profit and capital tax returns/tax returns for individuals

A2.03 Processing of deadline extension applications for the submission of individual tax

returns

Konferenz der kantonalen Justiz und

Polizeidirektorinnen und –direktoren (KKJPD)

A2.08 Access to legal data

Swiss IT Conference (SIK/CSI)B2.11 Integrated network infrastructure for all administrative levels

Association simap.chA1.05 Processing of public tenders including submissions, evaluations

eCH, expert group NotificationB1.07 Standardisation of personal data

eCH, expert group Records ManagementB1.11 Nationwide exchange standard for electronic documents and files

eCH, expert group Identity and

Accessmanagement

B2.06 Service for identification and administration of privileges

e-geo.ch (e-geo.ch)A1.14 Access to geobasis data and interactive map

B1.10 Organisation for the development of a national geographical data infrastructure (NGDI)

Schweizerische (BPUK)A1.06 Application for construction permit

Association eAHV/IV (eAHV)A1.03 Processing of transactions between compensation funds and their members (companies),

e.g. changes of employees

Association Swissdec (swissdec)A1.02 Transfer of salary data from companies' salary bookkeeping to the relevant authorities

and insurances

B1.08 Standardisation of company and salary data

Catalogue of Prioritized Projects 6/6

http://www.isb.admin.ch/themen/egovernment/index.html?lang=en

http://www.seco.admin.ch/index.html?lang=en

http://www.steuerkonferenz.ch/

http://www.kkjpd.ch/




http://www.sik.ch/

https://newwww.simap.ch/shabforms/COMMON/application/applicationGrid.jsp?template=1&view=15&page=/MULTILANGUAGE/simap/content/aboutus.jsp

http://www.ech.ch/

http://www.ech.ch/

http://www.ech.ch/

http://www.ech.ch/

http://www.ech.ch/

http://www.ech.ch/

http://www.e-geo.ch/





http://www.bpuk.ch/

http://www.bpuk.ch/

http://www.bpuk.ch/

http://www.eahv-iv.ch/





http://www.swissdec.ch/








Case Study- State of GenevaEvaluation & Selection ROI model



Why ROI?



• The Public action can not be measured only on the Financial return on Investment, this is not enough in a government context, there are many other aspects that need to be looked at in terms of benefits accrued by a community, and the impact that such a decision can have on a variety of policy outcomes.

• The following axis complement the evaluation of a financialReturn of Investment for a Government:

Political return

Operational Value

Constituent Value

Political

Client

Financial

Opérational

Evaluation of an Investment



Evaluation Criteria Exemple: Radar ( Political,Opérational, client,…)

Supplier

Indépendance

Innovation

Standards

Value

Organisational

Impact

E-Governement

Cost

Sécurity

Visibility

IT Skills

TCO

User

Productivity



Case Study- City of Lausanne



Structure et

méthodologie

Conduite du

changement

Tableau de bord:

mesures de

performance

Compétences

techniques

Définir et mettre en place les organes de pilotage

Développer la méthodologie de gouvernance

Définir les indicateurs clés stratégiques & opérationnels

Mettre en place les conditions de création/suivi de ces indicateurs

Identifier les compétences cyber. requises

Acquérir nouvelles compétences

Capitaliser ou monter en puissance sur celles existantes

Désigner une structure responsable du

changement

Développement du plan de gestion du changement

Implémentation du plan de gestion du changement

Network

Security

Define Physical Network Processing

Requirements for a set of Initiatives

(3.2.1)

Assimilate and Prepare for Next Iteration

(3.2.7)

Distribute and Train Users on Security Policies

(3.3.4)

Design Network Changes

(3.2.4)

Implement Network Technology Solution

Select Network Products/Technologies

(If Needed)(3.2.5)

Implement/Test Network Design

(3.2.6)

Design Network Changes

(3.2.4)


Select Network Products/Technologies

(If Needed)(3.2.5)

Implement/Test Network Design

(3.2.6)

Conduct a Security Risk Assessment

for a set of Initiatives(3.3.1)

Implement Security Audit &

Monitoring(3.3.5)

Define Information Caching

Opportunities(3.2.3)

Define Data Flows & Network

Constraints(3.2.2)

Define Security Policies

(3.3.2)

Define Security Standards &

Metrics(3.3.3)

Design Security Architecture

(3.3.6)


Select Security Products/Technologies

(If Needed)(3.3.7)

Implement/Test Security Design

(3.3.8)

Design Security Architecture

(3.3.6)


Select Security Products/Technologies

(If Needed)(3.3.7)

Implement/Test Security Design

(3.3.8)

Assimilate and Prepare for Next Iteration

(3.3.9)

Project Plan

Technical Plan

Organisational

Plan

Roadmap

Phase 1 Phase 2 Phase 3

Plateforme d’échanges

sécurisée

Gestion

Relation

Client

Facture en ligne

Intégration avec un

guichet virtuelGestion

d’affaires

Gestion de dossier / GED

Signature électronique Contrôle des accès

SynchronisationGestion

d’identité

Référentiels

Panier d’achatPaiement en ligne

Portail

Centre de contact

Gestion de contenu

Gestion de formulaires Guichet Virtuel

Phase 1 Phase 2 Phase 3

Plateforme d’échanges

sécurisée

Gestion

Relation

Client

Facture en ligne

Intégration avec un

guichet virtuelGestion

d’affaires

Gestion de dossier / GED

Signature électronique Contrôle des accès

SynchronisationGestion

d’identité

Référentiels

Panier d’achatPaiement en ligne

Portail

Centre de contact

Gestion de contenu

Gestion de formulaires Guichet Virtuel

Roadmap



Prioritisation Criterias

Financial

Aspect

Political

Aspects

« client »

Aspects

Opérational

Aspects

Long term Cost

reduction

Transparency Added Value User productivity

ROI-TCO Citizen

participation

Better services Standardisation

Impact on

local

economy

Sécurity Employees

Retention

a b c d

1- Défine the evaluation critèrias

Project 1

Project 2

Project 3

Project 4

Project 5

Project 6

Project 7

2 4 3 1 4 5

1 2 5 1 3 6

6 6 3 1 4 5

3 63 1 4 5

3 1 4 5 4 3

3 1 4 52 5

5 4 3 3 15

Cri

tèri

a 1

Cri

tèri

a 2

Cri

tèri

a 3

Cri

tèri

a 4

Cri

tèri

a 6

Cri

tèri

a 5

Strategic coverage score

Ponderate Initiative

Prioritization Matrix

Adéquati

on*

Coûts ( exemple*)

1

2

3

4

6

78

910

11

12

1415

16

17

21 2223

24

25

27

28

29

30

31

32

3334

5

13

18

19

2026

13

15

927

31

32

7

Capabilit

y*

Cost ( example*)* Criterias= * to Define

1

2

3

4

6

78

910

11

12

1415

16

17

21 2223

24

25

27

28

29

30

31

32

3334

5

13

18

19

2026

13

15

927

31

32

7

Leader

Projects



Governance Plan



What is the Optimal eGovernance Profile?

Control / Budget

eGov Initiative Visibility

E-Gov Processes

Interagency Coordination

E-Government Strategy

Technology Platforms

E-Governance Structure

Local Central

Limited Complete

Ad-hoc Formal

HighLow

Decentralized Unified

Shared / CommonMultiple platforms

Fewer / LargerMany / Small

Defined / EffectiveNone or weak

eGovernment Initiative Focus



Bedag- Horizontal and Vertical initiatives



Individual individual

Individual Software Individual Software

Community-Software

Bridge

Community of Common Interests

Standardized



Bedag- Case Study Election and Referendum platform



A solution provided by a

member canton

i.e. Voting platform BE

(code and know-how)

Community example:

Vote Counting-elections

Election & voting

Community CH(community

manager)

Goal

• Mutualisation of

resources

• Common solutions

• “Ownership” but not IP

• Evolution

• ROI

http://images.google.ch/imgres?imgurl=http://www.suchimweb.de/bilder/wappen-genf.gif&imgrefurl=http://www.suchimweb.de/schweiz/genf.htm&h=152&w=120&sz=6&hl=de&start=2&usg=__OYIfYf-0lknPfHITEHRa2hPZm1Q=&tbnid=kxPVbZg2TWqSIM:&tbnh=96&tbnw=76&prev=/images%3Fq%3Dgenf%2Bwappen%26gbv%3D2%26hl%3Dde

http://images.google.ch/imgres?imgurl=http://www.suchimweb.de/bilder/wappen-basel-landschaft.gif&imgrefurl=http://www.suchimweb.de/schweiz/basel-landschaft.htm&h=152&w=120&sz=4&hl=de&start=6&usg=__oNe88q7cVia8MG7DMFu_nZTb4O8=&tbnid=0mzhjvjlN-n97M:&tbnh=96&tbnw=76&prev=/images%3Fq%3Dbasel%2Bstadt%2Bwappen%26gbv%3D2%26hl%3Dde

http://images.google.ch/imgres?imgurl=http://www.alpinenblog.de/wp-content/uploads/2008/06/aargau-wappen.jpg&imgrefurl=http://www.alpinenblog.de/page/4/&h=264&w=217&sz=8&hl=de&start=1&usg=__4N9w7axkTDc48OJG0kQcVaXcWZA=&tbnid=rNI6b0Gv3kwIXM:&tbnh=112&tbnw=92&prev=/images%3Fq%3Daargau%2Bwappen%26gbv%3D2%26hl%3Dde

http://images.google.ch/imgres?imgurl=http://www.truog.ch/fab/images/bern.gif&imgrefurl=http://www.truog.ch/fab/bern.htm&h=300&w=247&sz=4&hl=de&start=3&usg=__uJ0eVZQ1W3aeHiBA1ZaLL3QvMy4=&tbnid=Aynd_uqQWARtQM:&tbnh=116&tbnw=96&prev=/images%3Fq%3Dbern%2Bwappen%26gbv%3D2%26hl%3Dde

http://images.google.ch/imgres?imgurl=http://www.suchimweb.de/bilder/wappen-luzern.gif&imgrefurl=http://www.suchimweb.de/schweiz/luzern.htm&h=152&w=120&sz=2&hl=de&start=1&usg=__Iu-trIvPfiDikAHoheu-JCUEWb4=&tbnid=pRt6WAb0wdgZbM:&tbnh=96&tbnw=76&prev=/images%3Fq%3Dluzern%2Bwappen%26gbv%3D2%26hl%3Dde

http://images.google.ch/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/a/a8/Uri.png&imgrefurl=http://commons.wikimedia.org/wiki/Image:Uri.png&h=264&w=217&sz=15&hl=de&start=1&usg=__gcFe-A5a-q9NefDYRbC9FcvkoqU=&tbnid=0jVNwJTejxmFMM:&tbnh=112&tbnw=92&prev=/images%3Fq%3Duri%2Bwappen%26gbv%3D2%26hl%3Dde

http://images.google.ch/imgres?imgurl=http://www.suchimweb.de/bilder/wappen-solothurn.gif&imgrefurl=http://www.suchimweb.de/schweiz/solothurn.htm&h=152&w=120&sz=2&hl=de&start=1&usg=__oVlqcgldi-diCferiq_1yewJHLg=&tbnid=2f14859jrxmQdM:&tbnh=96&tbnw=76&prev=/images%3Fq%3Dsolothurn%2Bwappen%26gbv%3D2%26hl%3Dde

http://images.google.ch/imgres?imgurl=http://www.adspa.ch/images/Graubuenden%2520Wappen.png&imgrefurl=http://www.adspa.ch/%3FSchweiz:Recht_%252F_Ius&h=146&w=120&sz=9&hl=de&start=2&usg=__mwl9rTOVP9BGcr5_DF0CKJz3Da8=&tbnid=cZikAGdWIUKSjM:&tbnh=95&tbnw=78&prev=/images%3Fq%3Dgraub%25C3%25BCnden%2Bwappen%26gbv%3D2%26hl%3Dde

http://images.google.ch/imgres?imgurl=http://www.presseportal.ch/showbin.htx%3Fid%3D100009786%26type%3Dlogo&imgrefurl=http://www.presseportal.ch/de/pm/100009786/100537883/bedag_informatik_ag&h=127&w=507&sz=7&hl=de&start=1&usg=__vdQunpn1NdsRU2MKySaD7Z5G8E0=&tbnid=rV8_ZG7FD8_yMM:&tbnh=33&tbnw=131&prev=/images%3Fq%3Dbedag%26gbv%3D2%26hl%3Dde



Portfolio of Solutions

Consulting/ Applications transversales / Integration systems / Infrastructure

States & Cities

HR/

Finance

(Persiska)

Tax

(Nesko)

Federal & Associations

GED/ WCMBusiness

IntelIigence..

Citizen

Registry

(GERES)

Building Permit /

Land re

(Capitastra)

Referendum/

Elections

(Votel)

Registre des

Personnes

(GERES-ZPV)

Cars &

Boat

(SUSA)

Education

Platform

( PER)

Citizen Services

(Zeus)

SI Vétérinaire

(Kodavet /ISVet)

Examens de

médicine

(Meduse)

Registre des

prof. médicales

(MedReg)

Car Claim IS

(ASA)

Attestation

d’assurance él.

(eVn)

Fédérations

(FEI)

CRMWorkflow

Collaboration

eParticipation

Legal Archiving

Long term

Scanning

Center &

Printing

ECM

http://de.wikipedia.org/wiki/Kanton_Waadt

http://de.wikipedia.org/wiki/Kanton_Freiburg

http://de.wikipedia.org/wiki/Aargau

http://de.wikipedia.org/wiki/Kanton_Jura

http://de.wikipedia.org/wiki/Kanton_Bern



Thank you !

Anys Boukli

Executive Director

Bedag Informatique AG

Prof: [email protected]

Private: [email protected]



Documents

The Swiss experience- Case Studiessna.gov.it/...• The following axis complement the evaluation of a financial Return of Investment for a Government: Political return Operational