visitnsw.com/love-nsw

#LoveNSW

The time has come to hit the road and reboot 2020… one unforgettable experience at a time! After months of inspiring travellers to dream about their next adventure,

we can finally encourage people to plan and take their next NSW holiday.Thank you for helping them turn those dreams into a reality.

Click here to receive all the latest news and information on travel in NSW

Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 1

www.traveldaily.com.auFriday 12th June 2020

2021-2022 Ocean CruisesNew BrochureOrder now through TIFS

VIEW ONLINE

Today’s issue of TDTravel Daily today has seven

pages of news including our PUZZLES and a front cover from Destination NSW.

Crystal river cutsCRYSTAL Cruises has cancelled

all of its European river cruise departures through until 06 Sep aboard Crystal Bach, Crystal Debussy, Crystal Mahler and Crystal Ravel.

The company cited differing restrictions regarding cross-border travel and the temporary closures of some European ports for the further extension of its cruising pause.

Guests on the impacted sailings will receive future cruise credits worth 125% of their cruise fare paid, valid on any Crystal ocean, river, yacht or expedition voyage embarking up to 31 Dec 2023.

Affected passengers will also receive a refund of port charges, taxes and fees plus air and hotel packages booked via Crystal.

The 25% bonus credit must be applied to one booking as a saving, is not available to incentive or charter groups, or combinable with any other savings including flex fares, best available fares and advance purchase savings.

Today marks the final day at Crystal for the company’s Senior VP & MD Australia and New Zealand, Karen Christensen, after the company decided to close its local office (TD 09 Apr).

CATO travel protocols outTHE Council of Australian

Travel Operators (CATO) today announced the launch of a set of new COVID-safe Travel Protocols for its members to utilise as they relaunch operations.

Based on guidelines published by the World Travel & Tourism Council, the member-only protocols are “intended to lead the Australian land supply sector through the travel and tourism industry’s journey to recovery,” according to CATO MD Brett Jardine.

“By their nature as travel experience creators, tour operators and wholesalers weave all of the industry’s moving parts together in their bespoke consumer offerings—airlines, hotels, ground transport, attractions, guides, government regulations and more,” he said.

“And while all CATO Member businesses and their offerings are unique, we believe it’s essential that a closely aligned, global approach to COVID-safety is the best way to navigate our way through the industry’s recovery.”

Jardine said the protocols will see the land-supply sector lead the definition of industry best practice as the sector moves from crisis management to recovery, putting the health and safety of travellers and the industry’s workforce at their core.

The detailed protocols focus on three key areas: Operational and Staff Preparedness; Delivering a Safe Experience; and Rebuilding Trust and Confidence, and include recommendations around signage, staff training and sanitation, health and hygiene, social distancing, contactless payment, contact tracing and communication.

The document will be subject to change as borders begin to re-open and restrictions ease “to ensure it remains relevant through every stage of recovery and beyond,” Jardine concluded.

Let’s love NSWDESTINATION NSW is

celebrating the fact that after months of inspiring travellers to dream about their next adventure “we can finally encourage people to plan and take their next NSW holiday”.

For more news and information on travel in NSW see the cover page of today’s Travel Daily.

Conspiracy alert...WE HAVE all survived another

week of COVID-19, and so it’s time for another Travel Daily video - but this time with a twist.

It’s just a brief update from publisher Bruce Piper, addressing claims that some of the recipes he’s created during lockdown are not fit for human consumption.

See traveldaily.com.au/videos.MEANWHILE the latest episode

in our popular News on the Fly podcast has also dropped - listen wherever you get your podcasts or at traveldaily.com.au/podcasts.

WhiteWater Fully 6THE Gold Coast’s WhiteWater

World has opened its first new attraction in five years, with the new Fully 6 waterslide debuting in time for the upcoming school holiday period.

Unfortunately at this stage only accessible to Qld residents due to ongoing border closures, Fully 6 features six body slides with varying thrill levels, and is part of a $7m investment in the park.

Scoot ATH, TXL axeSINGAPORE Airlines offshoot

Scoot has removed Athens and Berlin from its upcoming flight schedules, having previously planned to resume European services as early as 01 Jul, with reservations now unavailable to both destinations until 28 Mar 21.

LH job warningLUFTHANSA has warned that

the jobs of up to 22,000 staff are at risk due to COVID-19, which is expected to see the carrier’s 763-aircraft fleet reduced by about 100 planes once the coronacrisis passes.

The carrier is negotiating with unions about potential layoffs and wage reductions to reduce the impact of the downturn.

LH pilots have offered to take a pay cut of up to 45% to help save jobs in the group.

Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 2

Friday 12th June 2020 CLICK HERE TO ENQUIRE

INTRODUCING THE TRAVEL DAILY TRAINING ACADEMYA NEW SOLUTION TO GROW KNOWLEDGE IN THE TRAVEL INDUSTRY.

News on the fly

New episode available today!

CLICK HERE TO LISTEN

IATA live travel trackingTHE International Air Transport

Association (IATA) has released a new “Interactive COVID-19 Travel Regulations Map” which provides information on the latest entry restrictions country-by-country in real time.

The platform, which is freely accessible by the travel industry, airlines, airports and other industry stakeholders, is based on IATA’s Timatic database which airlines and other aviation partners use to securely manage the passenger document verification process.

Timatic is updated more than 200 times a day to provide accurate travel restriction information specific to the COVID-19 pandemic, based on traveller citizenship and country of residence.

“As the aviation industy prepares to safely restart, travellers will need to know which

countries’ borders are open and what health restrictions exist,” said IATA’s Anish Chand.

“Travellers can rely on Timatic for comprehensive and accurate information on travel during the pandemic,” he added.

A recent survey commissioned by IATA found more than 80% of travellers were more concerned about potential quarantine restrictions than they were about actually contracting COVID-19 during travel.

The interactive world map can be viewed at iatatravelcentre.com.

Flexible IntrepidINTREPID Travel has updated its

booking and safety policies and is now allowing changes to travel plans 21 days before a scheduled departure.

New travel dates or an entirely different trip can be selected with no change fees applicable, with the company’s Chief Commercial Officer Brett Mitchell saying “we want to ensure your clients can book confidently and change, move or cancel their travels with no fuss”.

Deposits are the only cost travellers will pay until 21 days before departure, and if plans change the payment will be transferred toward another trip.

All Intrepid trips will now be operated under new Safe Travel protocols developed and endorsed by the World Travel & Tourism Council, Mitchell added, with the company also understood to be close to launching a new domestic range.

ATG safe protocolsTHE APT Travel Group (ATG)

today released new Safe Travel Protocols for its operations, with all domestic classic coach touring products to only carry 24 pax on a 48-seat vehicle to adhere to social distancing requirements.

Other measures include pre-travel health screenings, the availability of hand sanitiser, no self-serve buffets and extensive staff and crew training.

Small ship cruising will be limited to 114 guests, and the measures will be implemented across APT, Travelmarvel, TravelGlo and Botanica World Discoveries for all upcoming departures and trip styles.

MD Chris Hall said in forming the protocols ATG had worked closely with its river cruise, small ship, rail and touring partners, with a dedicated COVID-19 Health and Safety Team creating the comprehensive programs - see aptouring.com.au/tour-protocols.

AC plots returnAIR Canada looks set to resume

flights between Sydney and Vancouver from 01 Sep, with GDS screens indicating plans to operate daily 777s on the route.

AC’s Brisbane-Vancouver flights are cancelled through to 22 Oct.

Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 3

Friday 12th June 2020

Keep your clients engaged and planning their next trip with keep dreaming...

©To

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Lots of love for Venus

VIKING Venus is another big step closer to her debut in early 2021, with Viking Cruises’ 930-passenger vessel touching water for the first time this week.

The traditional float out ceremony took place at Fincantieri’s Ancona shipyard in Italy (pictured), marking the final stage of the ship’s construction.

Venus will spend her maiden season sailing itineraries in the Mediterranean and in northern Europe, servicing journeys such as Stockholm to Bergen, Venice to Athens and Barcelona to Venice.

“We started Viking’s ocean project eight years ago, and together with Fincantieri...we are pleased to celebrate this important milestone in the construction of our seventh

ocean ship,” said Viking Chairman Torstein Hagen.

The cruse line’s Chair also noted that despite the obvious challenges posed to the sector by COVID-19, the Viking brand was in a strong position and well placed for future growth.

“As the world continues its path to recovery from COVID-19, we remain focused on the future, and with strong bookings for 2021 and the enthusiasm of our guests, we are optimistic about what is to come,” he said.

“I would like to thank our partners at Fincantieri...for the hard work and dedication on the building of Viking Venus”.

Crystal webinarCRYSTAL Cruises is holding a

webinar on Wed 17 Jun, which will feature an interactive Q&A session with Director of Sales Monique Ross.

The webinar will cover updates to Crystal’s travel assurance programs, such as Crystal confidence, as well as Crystal assured savings, 2021 advanced purchase savings and new easy book & voyage assurance policies.

One lucky attendee will also score a US$250 Crystal gift card.

CLICK HERE for more details.

ATAC lends a handTHE Australian Travel Agents Co-

operative (ATAC) is now making it easier for travel agents to sell Australia, with the addition of Australian Tourism Board content on ATAC 360.

Now included on ATAC’s customised technology platform is over 50 ready-to-use social posts, which features approved images from Australian tourism boards along with recommended accompanying wording.

Members can also select their preferences in ATAC 360 and upload the posts to their agency’s social media pages in less than five minutes.

HAL cancellationsHOLLAND America Line (HAL)

is further extending its pause of cruise operations, including the cancellation of more departures from Vancouver in 2020 as well as selected Hawaii itineraries in early 2021.

Affected voyages include the 26 Sep Panama voyage from Vancouver to Fort Lauderdale aboard Eurodam, Koningsdam’s Pacific Northwest cruise from Vancouver to San Diego as well as 16 Jan and 02 Feb 2021 Circle Hawaii trips from San Diego.

Sep and Oct departures aboard Maasdam, Noordam, Volendam and Westerdam are also off, with impacted guests to receive a future cruise credit or the option of a full refund.

China Express buysCHONGQING-BASED China

Express Airlines has signed a strategic partnership agreement with the Commercial Aircraft Corporation of China to buy 100 of its airplanes.

The purchase of the Chinese-made jets is set to give a boost to the manufacturer, which is yet to launch its C919 narrowbody.

The order is a mix of C919s and ARJ21s, and will complement the carrier’s existing fleet of 11 A320s and 38 CRJ900s.

DL cleaning divisionDELTA Air Lines has launched a

Global Cleanliness division.Housed within the Customer

Experience organisation, the new division will be dedicated to innovating and evolving Delta’s cleanliness standards.

Leading the organisation will be Vice President Global Cleanliness Mike Medeiros, who said “nothing is more important than the health and safety of our colleagues and our customers.”

AFTA urges appTHE Australian Federation of

Travel Agents (AFTA) has renewed its call for the sector to reinforce with clients the importance of downloading the COVIDSafe app and self-distancing, to avoid a second wave of infection and accelerate the return to normal.

“As restrictions on gatherings and travel lift, it’s even more important that we listen to the medical experts about the ongoing need for self-distancing and the importance of opening the COVIDSafe App in order to reduce the potential impact of the predicted second wave and get life back to normal as quickly as possible,” said AFTA Chairman Tom Manwaring.

States to charge travellers?AUSTRALIA’S highly successful

COVID-19 quarantine policy for incoming travellers is likely to evolve under plans by state governments to make Australians returning from abroad pay for their own hotel isolation.

The policy, which has already seen NSW and Vic pay millions of dollars to put arrivals up in hotels, has been widely hailed as helping contain the virus, with almost all new cases in Australia picked up during the quarantine period.

However other states including Queensland are believed to be baulking at the cost of the

measure, according to a Nine Publishing report, which says NSW has already spent over $16 million to house international travellers arriving here.

Almost 21,000 people have been quarantined in NSW hotels so far, with NSW Treasurer Dominic Perrotet saying the move had been “instrumental in helping NSW flatten the curve”.

The report says today’s meeting of the National Cabinet will see Prime Minister Scott Morrison renew his call for border restrictions to be relaxed in South Australia, Western Australia, Tasmania and Queensland to allow travel to restart.

Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 4

CORPORATE UPDATE

Friday 12th June 2020 INDUSTRY SURVIVE & REVIVE SESSIONSIndustry support Facebook LIVE speaker series

CLICK HERE

BROUGHT TO YOU BY

CORPORATE CHATTERwith Penny Spencer

Are you ready for Tomorrowland?HOW’S your grasp of the NDC? Are you all over it? Is it already impacting your business and revenue streams? And more importantly, have you brought your clients and team along for the ride?

I recently immersed myself in the pages of Robert Iger’s book, The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company.

When Iger became Disney CEO in 2005, competition was more intense and technology was changing faster than at any time in the company’s history. Sounds all too familiar, doesn’t it?

Notably, his vision for success came down to three ideas:

• Recommit to the concept that ‘quality’ matters;

• Embrace technology, instead of fighting it; and

• Think bigger.Wrapped up

in there, is the truth that the businesses that do not innovate will perish. More than ever before, we TMCs need to keep our focus on “tomorrowland” and not the “fantasyland” of the past.

Change is coming - it may feel like a wrestle, but we have to embrace it.

Here are some of my tips for the travel industry to help deal

with these issues:

• Understand the change;• Be aware, prepared and

embrace it;• Keep ‘service’ at the centre

of everything you do. After all, ‘quality matters’;

• Ensure your consultants are skilled at the new GDS technology for NDC;

• Speak to your GDS and airline partners;

• Look at the revenue you’ll be losing and determine how to compensate for it; and

• Have a plan in place.We put our

June 2020 plan together in November last year to be ready for Qantas’ next tranche of QDP content. There is much to do to be truly NDC ready.

Taking it on unprepared is like Space Mountain—a wild ride in the dark.

With a thoughtful plan, contingencies & communication, embracing NDC might not quite be the ‘ride of a lifetime’, but it

will lead you to tomorrowland.Whatever that may hold.

** Opinions expressed are those of the author.

Comments are welcome, please email corporatechatter@traveldaily.com.au.

Are you ready for Tomorrowland?HOW’S your grasp of the NDC? Are you all over it? Is it already impacting your business and revenue streams? And more importantly, have you brought your clients and team along for the ride?

I recently immersed myself in the pages of Robert Iger’s book, The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company.

When Iger became Disney CEO in 2005, competition was more intense and technology was changing faster than at any time in the company’s history. Sounds all too familiar, doesn’t it?

Notably, his vision for success came down to three ideas:

• Recommit to the concept that ‘quality’ matters;

• Embrace technology, instead of fighting it; and

• Think bigger.Wrapped up

in there, is the truth that the businesses that do not innovate will perish. More than ever before, we TMCs need to keep our focus on “tomorrowland” and not the “fantasyland” of the past.

Change is coming - it may feel like a wrestle, but we have to embrace it.

Here are some of my tips for the travel industry to help deal

with these issues:

• Understand the change;• Be aware, prepared and

embrace it;• Keep ‘service’ at the centre

of everything you do. After all, ‘quality matters’;

• Ensure your consultants are skilled at the new GDS technology for NDC;

• Speak to your GDS and airline partners;

• Look at the revenue you’ll be losing and determine how to compensate for it; and

• Have a plan in place.We put our

June 2020 plan together in November last year to be ready for Qantas’ next tranche of QDP content. There is much to do to be truly NDC ready.

Taking it on unprepared is like Space Mountain—a wild ride in the dark.

With a thoughtful plan, contingencies & communication, embracing NDC might not quite be the ‘ride of a lifetime’, but it

will lead you to tomorrowland.Whatever that may hold.

** Opinions expressed are those of the author.

Comments are welcome, please email corporatechatter@traveldaily.com.au.

Penny Spencer is the Founder and Managing Director of the Spencer Group of Companies. She is a passionate advocate for mentoring, having founded the not-for-profit Travel Industry Mentoring Experience (TIME) in 2009 to develop the future leaders of Australia’s travel industry.

“More than ever before,

we TMCs need to keep our focus on

“tomorrowland” and not the

“fantasyland” of the past...

change is coming

ˮ

CORPORATE CHATTERwith Penny Spencer

CAPA forecastsCAPA Centre for Aviation

has launched a new series of interactive data models aiming to build and interpret projections of aviation capacity in key markets.

Supported by OAG, the CAPA Airline Capacity Models gives a breakdown of each nation’s domestic and international outlook for seat capacity, drilling down to each city and route pair.

CAPA MD Derek Sadubin said users would be able to trace the pace of recovery in each market based on assumptions around six key phases: Zero/Grounded, Skeleton, Acutely Restricted, Basic, Restrained and Standard.

“The impact of COVID-19 has damaged the efficacy of traditional methods of understanding the future size and scale of our industry,” he said.

“Frustrated by the lack of a model that takes into account border closures and other key assumptions around the pace of recovery of domestic and international passenger markets, we set out to build our own model with the support of OAG.”

CAPA models are now available for Australia, NZ and China, with upcoming releases covering the UK, France, Germany, the USA, India, Japan and South Korea.

See centreforaviation.com.

Japan to allow biz travel? JAPAN is examining the

prospect of partially reopening its international borders, imposing strict number limits and from selected countries, with Aussie business travellers in the box seat to be the first to make the return.

Starting with the corporate market, the country may soon allow up to 250 arrivals each day, from Australia, New Zealand, Thailand and Vietnam.

Corporate travellers would need to show a negative test result for COVID-19 before boarding flights to Japan, as well as undergo a second test on arrival.

Once in the country, visitors’ movements will be restricted to areas including place of stay, company offices and factories, with the use of services such as public transport prohibited.

Further details surrounding what freedoms travellers will

enjoy are still to be determined, with parameters of the partial reopening concept still being discussed by a govt taskforce.

Japan’s Chief Cabinet Secretary Yoshihide Suga said nothing specific had yet been decided.

“Relevant ministries are looking into the matter, while taking into consideration infection situations in and outside of Japan and exchanging views with various countries,” he said.

Alongside the other four countries, China and South Korea could also be taken off Japan’s entry ban currently applying to more than 100 countries.

GBT exemption pushAMERICAN Express Global

Business Travel (GBT) has urged that managed corporate travel be exempted from the 14-day mandatory quarantine measures which have been imposed by the UK Government.

GBT Chief Commercial Officer Drew Crawley said the self-isolation rule was “irrational, disproportionate and unhelpful”, with GBT in talks with the UK Department for Transport to allow trips booked through TMCs to be made an exception.

“Bookings through TMCs mean travellers can be contacted and located during, before and after their trips...that data should give comfort to employers and employees,” Crawley added.

The UK Government is also reportedly considering the concept of authorised international travel corridors or “air bridges,” while other measures under discussion include a proposal for COVID-19 testing of pax returning from Paris, Frankfurt & Amsterdam.

Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 5

Friday 12th June 2020

CRUISE ports around the world have found themselves practically deserted in the wake of the global pandemic, but you’ll be relieved to know that there are still a few visitors who have continued to make their journeys through the docks.

Just this week for example, a two-metre alligator was spotted taking a leisurely stroll through Port Canaveral’s empty cruise terminals.

There is still no confirmation as to which ship the giant reptile was attempting to board, but we have it on good authority that this scaly creature would be a nightmare to share the all-you-can-eat buffet with.

WindowSeat

CLICK to read

With Jayson Westbury’s shock resignation and no income for the rest of the year, what is the future of AFTA? Find out in the June issue of travelBulletin.

CLICK HERE TO ENQUIRE

INTRODUCING THE TRAVEL DAILY TRAINING ACADEMYA NEW SOLUTION TO GROW KNOWLEDGE IN THE TRAVEL INDUSTRY.

Siam me up to learning

THE Amazing Thailand Specialist Program, built via the Travel Daily Training Academy, was launched successfully to the market on 28 May.

More than 300 Australian and New Zealand agents used the opportunity to build their knowledge about the Land of Smiles over the last two weeks.

The Tourism Authority of Thailand Australia team is now introducing the next two stages of the exciting program, with module three educating agents about the northern and northeastern regions of Thailand,

such as Chiang Mai, Chiang Rai, Mae Hong Son, Sukhothai & Isan.

Eastern Thailand is the focus of module four, which takes an in-depth look at the destinations of Pattaya, Rayong and Trat.

Participating advisors with the highest scores can win a range of prizes, including 80 Coles group gift cards, 20 luxury bed and breakfast vouchers in Bangkok, and three grand prizes offering a six nights at luxury hotels in Bangkok - access modules HERE.

Pictured: Marketing Officer Sudarat Sepsamutr; Marketing Officer Maevadi Rosenfeldt; Marketing Manager Sherly Handjojo; Director Suladda Sarutilavan; Deputy Director Natnipa Nagavajara; Marketing Officer Wasawadee Sanpradith; Marketing & Communications Ong-on Piyaritthipong and Marketing Officer Kylie Noenuirai.

Indo webinar oppAUSTRALIAN travel agents

are invited to hear from leading figures in the Indonesian tourism sector on what the latest updates are on the ground in the country.

The latest instalment in Indonesia’s International Tourism Webinar series will cover topics such as the latest travel safety protocols, a five-star safe-zone pilot project in Nusa Dua, and the status of popular Aussie destination Bali.

The webinar will take place Wed 17 Jun at 2.pm (AEST).

Register for the upcoming online session HERE.

Check it yourselfUNITED Airlines has become

the first major American airline to ask all passengers to complete a health self-assessment as part of the check-in process.

The new health checklist asks passengers to confirm they have not experienced COVID-19-related symptoms in the last 14 days, including a temperature above 38°C, shortness of breath, sore throat, muscle pain, recent loss of smell and fever.

UV cleaning techTECHNOLOGY firm Honeywell

has partnered with sensitising specialist Dimer to bring a new ultraviolet-C (UVC) cleaning system to airlines.

When properly applied, the new Honeywell UV Cabin System can treat an aircraft cabin in less than 10 minutes for just a few dollars per flight, the companies said.

Roughly the size of an aircraft beverage cart, the system has UVC light arms that extend over the top of the seat, with orders now available for Jul deliveries.

Eiffel Tower to openFRANCE’S iconic tourist

attraction, the Eiffel Tower, will reopen to public from 25 Jun, following more than three months of closure.

The decision follows a phased easing of lockdown restriction in the country, with The Palace of Versaille opening to tourists earlier in the month.

Accor drives promoACCOR has launched a range

of “Time to Drive” deals across 340 of its hotels and resorts in Australia and New Zealand.

The discounted prices lead in at $85 per night and applies to bookings made before 30 Jun for stays up until 13 months from the purchase date.

Accor is also giving three bonus three rewards points on stays between now and 31 Aug.

Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 6

Friday 12th June 2020

Pub quiz1. True or false: Until the 1970s, the French region of Bordeaux

produced more white wine than red?

2. St Isaac’s Cathedral in St Petersberg rests on 10,000 what?

3. Approximately what angle is the optimum to pour a pint of Guinness, according to Dublin’s Guinness Academy?

4. How many kangaroos per person are there in Australia?

5. The island of O is located in which Scandinavian country?

6. What percentage of the British Museum’s collection is on display?a) 1% b) 5%c) 11%d) 14%

7. In which city’s zoo would you find the penguin Sir Nils Olav, who is knighted by Norway: Oslo or Edinburgh?

8. What is the name of the largest desert in Asia?

9. By name, what is the oldest country in Europe?

10. Where in the world would you find a floating post office?

11. What city does this collection of pictures spell out?

+ +

We’re still hungry for recipesSend us your meatball or mince recipe for our weekly feature.

CLICK HERE

ANSWERS 11 JUN

Pub quiz: 1 False, 2 The Great Barrier Reef, 3 People who deliver hot lunches from homes and restaurants to workers, 4 Seychelles, 5 d) Every seven years, 6 Disneyland Paris, 7 In Bosnia and Herzegovina, 8 Italy, 9 90%, 10 Australia, 11 Adelaide (add + Elle [Woods] + aid)

Whose flag is this: Qatar

E A E T N E E R G P S P Q J Y

Z W P F Z B D R I I A V E F T

T I F F S K V A L S H N B Y I

G S E T B W H K K D T M D R C

N B H Z W G R C S Y O T I A N

A S R L N O I M T L R C Z R E

Y M R A A T T O C A R R E T D

P X H D S M A N D A R I N U D

E S N P X V H W N F Z T M U I

U S O N B K U O X J J P E V B

J H G R E A T W A L L D U N R

C D T M A N X U O I L A P D O

C C M E O M S I N U M M O C F

A P Q W K U H G N I J I E B S

H U Z H O U S C H O W M E I N

Where in the world?

THIS fountain features 16 gilded statues, who each represent something (we can’t tell you what or it might give away where it is)

and was erected in 1956.Do you know where in the

world it is?Check Mon for the answer.Unscramble

HOW many words can you make out of these nine letters? Every word needs to include the centre letter, have four letters or more and not be a proper noun or a plural. You can only use each letter once.

IT N IDE

BI H

Good – 12 wordsVery good – 18 wordsExcellent – 23 words

NOTE: We’ve used Chambers Dictionary to decide what words are acceptable.

Funnies FlashbackWE’VE trawled through the TD Window Seat

archives to give you blast from the past. Here’s some gems from 10 Apr 2013:

PIZZA delivery...to a plane?Delta Air Lines splashed out recently, placing an order for 60

pizzas to be delivered airside to a plane during a flight diversion in Knoxville, Tennessee.

The service was meant to be travelling from Boston to Atlanta before being landed in the small Tennesseean town due to low fuel & nearby tornado warnings.

Although the passengers were able to leave the plane, Delta’s generosity in keeping them well fed helped ensure everyone remained calm during the delay.

Delta’s Knoxville station manager was the unlikely hero, feeling he needed to do something, with the passengers stranded for three hours waiting for the weather to clear.

The airline said it worked closely with the Transport Safety Administration to get the pizza boy past security to deliver the order with the police escort.

Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 7

Friday 12th June 2020

Got a confidential tip? Contact Travel Daily via our secure WhatsApp service on +61 2 8007 6760 or click HERE

business events news

EDITORIALEditor in Chief and Publisher – Bruce Piper Editor – Jasmine Hanna Contributors – Adam Bishop,Nicholas O’Donoghue, Myles Stedman,Jenny Piper, Christian Schweitzerinfo@traveldaily.com.au

ADVERTISING AND MARKETINGSean Harrigan and Hoda Alzubaidi advertising@traveldaily.com.au

BUSINESS MANAGERJenny Piper accounts@traveldaily.com.au

www.traveldaily.com.au

Travel Daily is part of the Business Publishing Group family of publications.

Produced each weekday since 1994, Travel Daily is Australia’s leading travel industry publication. Travel Daily is a publication of TDaily Pty Ltd ABN 34 108 508 765. All content fully protected by copyright. Please obtain written permission to reproduce any material. While every care has been taken in the preparation of Travel

Daily no liability can be accepted for errors or omissions. Information is published in good faith to stimulate independent investigation of the matters canvassed. Responsibility for editorial comment is taken by Bruce Piper.

Suite 1, Level 2, 64 Talavera Rd Macquarie Park NSW 2113 AustraliaPO Box 1010 Epping NSW 1710 AustraliaTel: 1300 799 220 (+61 2 8007 6760)

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CHECK OUT OUR EXPERIENCE OF THE

DINING ON BOARD NORWEGIAN ENCORE

SAA touches down in Brisbane

SOUTH African Airways (SAA) flight 2982 drew quite a crowd in Brisbane last Sun, with the airline landing in the Queensland capital for the first time ever.

The repatriation flight flew in from Johannesburg as the first leg of a return service, and is the result of a collaboration between SAA, the Australian Government and the South African High Commission to assist stranded travellers from both nations.

The flight returned to Johannesburg two days later.

SAA Queensland Sales

Manager Trent Malcolm was at Brisbane Airport as part of the airline’s team assisting with the operations (pictured left), commenting “it was fantastic to have the SAA aircraft here for the first time and to be at the airport talking to our passengers who are all so grateful to be finally flying home after being stuck in Australia and New Zealand after the travel ban”.

SAA plans to operate another repatriation flight from Johannesburg to Sydney on 17 Jun, returning three days later.

TRAVEL SPECIALSWELCOME to Travel Specials, Travel Daily’s Friday feature. If your firm has released a travel special you’d like to make the industry aware of, send the details to specials@traveldaily.com.au

Sri Lanka’s Sheraton Kosgoda Turtle Beach Resort is offering special Australian travel agents discounted rates of US$110 per night (A$161) when it reopens on 01 Aug. Offer expires 31 Oct, CLICK HERE for info.

Book a three-, four-, or seven-night cruise with Blue Lagoon Cruises and get 55% off. Valid for travel from 01 Aug 2020 to 30 Jun 2022, those booking now are currently able to choose travel dates later.

Murray River Paddlesteamers has released an additional four-night Explorer Cruise departing 31 Aug with a 15% discount. Priced from $3,171pp, the offer includes free car parking and more - View deal HERE.

AQSC new brochureAMERICAN Queen Steamboat

Company (AQSC) has launched its 2021 American river cruise brochure to the market.

The new program has been introduced with a savings offer of up to US$1,500 per couple on a Nov 2021 cruise for those booking by 30 Jun.

The new season also features a record 173 cruises on five American rivers and four paddlewheelers - CLICK HERE.

Polar incentivesQUARK Expeditions is

incentivising cruising to the polar regions by launching its “let’s get back to exploring” policy.

Features of the new initiative include a 50% cheaper deposit, an extension of the “pay in full and receive an additional 10%” discount, a lifetime future travel refund credit, no cancellation or rebooking fees up to 48 hours prior to departure, and in-market discounts of up to 30%.