The Training Process

1. Needs Assessment• Organizational, Person and Task Analysis

2. Ensuring Employees’• Readiness for training• Attitudes and motivation• Basic skills

3. Creating a Learning Environment• Identify learning objectives and training outcomes• Meaningful material• Practice, feedback and observation of others• Administering and coordinating program

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Designing Effective Training Activities

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Needs Assessment Process

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Factors That Influence Motivation to Learn

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Ensure Employee Motivation for Learning

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Ensuring Employee Readiness for Learning

To increase employees' self-efficacy level:1. Let employees know that the purpose of training is to

improve performance.

2. Provide information about the training program and purpose prior to actual training.

3. Show employees their peers’ training success.

4. Provide employees feedback that learning is under their control and they have the ability and responsibility to overcome

learning difficulties experienced in the program.

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Basic Skills

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7 Conditions for Learning

1. Need to know why they should learn.

2. Meaningful training content.

3. Opportunities to practice or social network interaction.

4. Feedback.

5. Observe, experience, and interact with others.

6. Good program coordination and administration.

7. Commit training content to memory.

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Transfer of Training

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Selecting Training Methods

Presentation Methods Instructor-led classroom instruction Distance learning, teleconferencing &

webcasting Audiovisual techniques Mobile technologies

Hands-on Methods On-the-job training Self-directed learning Simulations Business games and case studies Behavior modeling Interactive video E-learning

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Evaluating Training Programs

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Evaluation Designs

Pretest/Posttest with comparison group

Posttest only with comparison group

Pretest/Posttest

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Managing Diversity and Inclusion

Managing Diversity- is the process of creating an environment that allows all employees to contribute to organizational goals and experience personal growth.

2 Types of Diversity Training:1. Attitude awareness and change programs2. Behavior-based programs

2 Goals of Diversity Training and Inclusion:

1. Eliminate values, stereotypes, and managerial practices that inhibit employees’ personal development .

2. Allow employees to contribute to organizational goals regardless of their race, sexual orientation, gender, family status, religious orientation, or cultural background.

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Managing Diversity Programs

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