The Truth:

• Are you 1 of the 9 out of 10 dealers losing up to 10 deals every month?

• We can help your dealership turn lost Internet lead opportunities into sales!

Introducing:

Dealer Challenges:• JD Power studies now

show that nearly 3 out of 4 customers shop online before visiting the showroom

• Yahoo estimates over 300 websites give web users a venue to car pricing

• 74 percent of dealers are not responding within 6 hours

JD Power’s Nationwide Survey Of Dealership Internet Inquiry Responses:

• 15% of all dealerships never respond at all

• 15% take 3 days or longer

• 13% take 2 to 3 days

• 31% take 6 to 24 hours

• 18% respond within 1 to 6 hrs

• 8% respond within 1 hour

• Based on these statistics 74% of dealerships take longer than six hours to respond to customers

Communication With The Internet Customer:

• According to JD Power, 87% of those who use the Internet want to use e-mail as their primary mode of communication with the dealer.

•Statistics from Auto Retailing on The Web show that the average person submits six email purchase requests to various dealerships or online services.

• Answer New, Used, Parts and Service leads in under 2 hours

• Reduce dealership operational costs

• Provide Internet coverage for dealerships before, during and after hours of operation

AutoILM’s Objectives• Improve the quality

and consistency of the dealership email responses

• Provide real time on-line reporting for every lead

• Help dealers sell more vehicles

AutoILM Provides The Answers…• Provide accurate price

quotes in two hours or less! (Avg. 40 Minutes)

• Hours of coverage: 8 am to Midnight M-F Sat. & Sun. 9am to 7:30pm

• Perform 30 day follow up phone / email campaign to set appointments

• Send 5 day follow up survey

• Provide detailed management reports for the dealer

How Does AutoILM Work?Customer sends price request

AutoILM gets request

Dealership gets request

AutoILM builds vehicle as specified on the request, adds dealer mark up and simultaneously sends price quote to the dealer and customer.

Customer receives itemized price quote with dealer contact in less than 2 hours.

Dealership receives a copy of the AutoILM price quote and makes follow up call to customer.

Dealer Completes AutoILM Pricing Guide

Customized New & Used Price Quote Templates

• ILM can use existing dealership email responses

• ILM can assist dealership with customizing new email responses

Customized Parts & Service Quote Templates

• Email Templates for confirming service appointments and parts pricing and availability

Web Access Detailed ReportsProvide Charts that Shows Monthly Lead Volume and Average Response Time

Provide Chart that Shows Percent of

Leads by Type.

More Follow Up Means More Sales!

48%

2%

25%

3%12%

5% 5%5%10%

80%

0%

10%

20%

30%

40%

50%

60%

70%

80%

1 2 3 4 5

# of Contacts

% ofSalespeople

% of Sales

Several studies as purported by Autobytel show that 80% of sales are made after the 5th contact.

Follow Up & Appointments

ILM’s 30 day follow up program includes:

A phone specialist who contacts Internet customers directly to set an appointment

A customized 30 day follow up email campaign

Appointment List Available Online

AutoILM Helps Make the Calls to Set Up the Sales

• After 24 hours an email is sent to ensure customer received the Price Quote

• AutoILM attempts to contact the customer by phone for six consecutive days or until the customer is reached

• If AutoILM cannot contact the customer by phone, 3 follow up emails are sent the first week, and 4 additional emails are sent over the next 3 weeks

AutoILM Helps Make the Calls to Set Up the Sales

• Customer comments and appointments are entered into the AutoILM Website for dealership review

• Customers who haven’t responded to contact attempts receive a final courtesy email on the 30th day

Cost vs. Revenue by Lead Volume

(Based on 12% Closed at only $750 gross)

$0

$2,000

$4,000

$6,000

$8,000

$10,000

$12,000

$14,000

$16,000

$18,000

15 leads 50 leads 100 leads 200 leads

AutoILMCost

Dealer Rev.Made

Summary of AutoILM Benefits…

• All Incoming Sales, Parts and Service Inquiries are Answered within Two Hours.

• CSI scores increase due to complete and professional response.

• Hours of coverage exceed dealership hours.

• Free up Sales Manager’s time

• Reduces dealership staffing requirements and overhead

• Follow up system keeps sales from “falling through the cracks”

• More sales result in more PROFIT