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WorkForce Center
The ultimate goal of the WFC System is to help the
customer find a job. To accomplish this goal,
customers need to access information successfully,
maximize their job searching efforts and
employ a comprehensive job search approach. With
so much information on job searching, capturing and presenting all the
information to customers can be challenging. Let’s take a look at a scenario.
“Hello. My name is Gao. Welcome to
the WFC. How may I help you today?”
“Hi. My name is Antwan. I need help writing a
resume and finding a job,
any job.”
Direct Antwan to the computer,
provide a list of online job boards,
refer printed materials and
workshops, and help him write a
resume.
Explain to Antwan that an the job
searching process takes more than a resume to find a
job. Conducting an effective job search
takes a comprehensive
approach.
How should Gao help Antwan in this situation?
Click ClickBack
This is a good start. However, this is a basic approach to job searching. For Antwan to maximize his job searching efforts, he’ll need to prepare for
the process, learn about branding, make connections, understand how to tap into the hidden
job market and gain valuable tips to land a job.
Back
This approach renders limited growth of job searching skills, connections and opportunities that
lead to employment.
This a comprehensive approach to job searching. Antwan will learn more himself, how to make
connections through social networking, tap into the hidden job market, create a professional image
through branding, and learn tips that will help him land the job.
Back
This approach renders stronger self-awareness of knowledge, skills and abilities (KSAs), life-long job searching skills, connections and opportunities that
lead to employment.
As we have seen in the Customer A and Customer B examples, the level of assistance depends on the level
of KSAs customers possess. To ensure that each customer has the opportunity to maximize his or her job searching efforts, we’ll use the Job Searching Guide to illustrate a
comprehensive approach for customers at all levels.
“The Job Searching Steps Guide is a step-by-step guide that illustrates a comprehensive approach to the job searching process. 1) Getting Started2) Branding – Showing Your Best Self 3) Job Searching Tools4) Researching5) Job Searching6) Stepping Stones7) Landing a Job To help you understand how to use the guide, each section has a box that explains the contents along with a box of Planned Actions to guide the customer on activities.”
“The beginning is the most important part of the work.” ~ Plato
1. Getting Started
This section shows the customer how to prepare for the job searching
process. The customer creates a foundation by learning how to get
organized, develop problem-solving skills, identify personal attributes, and develop life-long job searching
skills throughout the process.
Planned Actions • Obtain supplies, personal information and documentation
• Identify barriers and solutions• Perform assessment exercises • Perform the skills transfer exercise with the JobStat tool to
identify occupational choices
2. Branding – Showing Your Best Self
"The most prepared are the most dedicated.“ ~ Raymond Berry
This section illustrates how branding creates a professional image both
in-person and online. The customer reviews her personal attributes, i.e.
KSAs, and leverages that information to brand herself and conducts a personal research of herself online to find out what
others know about her.
Planned Actions• Research name on internet
• Review personal attributes and select the best KSAs that say,
“This is who I am.”• Create or improve branding tools
that reflect a professional image
3. Job Searching Tools Man is a tool-using animal. Without tools he is nothing, with tools he is all. ~ Thomas Carlyle
This section shows the customer how to create job searching tools
that reflect his personal brand, showcase his accomplishments, work history and education and
leverage social networking sites to make connections.
Planned Actions• Create or improve branding tools
that reflect a professional image, such as an email address and
voicemail message• Showcase accomplishments • Create a resume template
• Tailor and post resumes specific to jobs
• Create an online presence
4. Researching
This section illustrates how customers can use research as a tool
to gain knowledge about job searching methods, make a good impression, explore careers and employers, and develop labor
market intelligence.
Planned Actions• Research articles on job
searching strategies • Explore careers
• Research employers• Research labor market
information• If not completed in Section One,
perform the Job Skills Transfer assessment tool
"The best way to predict the future is to invent it.“ ~ Alan Kay
5. Job Searching
This section illustrates how to leverage temporary assignments to gain skills and create opportunities,
develop connections and gain knowledge through social
networking sites, and find jobs in the open and hidden job markets.
Planned Actions• Work temporary assignments to
develop a work history • Create an online presence • Contact companies directly to
inquire about opportunities• Maximize internet job boards
“Everyone enjoys doing the kind of work for which he is best suited.” ~ Napoleon Hill
6. Stepping Stones
This section illustrates how to gain work experience, skills and
references through temporary assignments, internships and
volunteer opportunities.
Planned Actions• Contact temporary employment
agencies for temp-to-hire, contract or direct hire
employment opportunities• Check into paid and non-paid
internships• Check into volunteer
opportunities
“I couldn't wait for success, so I went ahead without it.” ~ Jonathan Winters
7. Landing the Job “By failing to prepare, you are preparing to fail.” ~ Benjamin Franklin
Planned Actions• Research tips and common
mistakes• Prepare for the interview
• Research the company to gain knowledge about it
• Follow up with hiring manager after the interview
This section illustrates the last step, yet, the important step in the job
searching process: getting ready to meet the employer, avoiding mistakes, being smart about
conducting company research, planning questions, and following
up.
Scenario - 1“The ultimate goal of the WFC System is to help the customer find a job. This goal and
ensuring that each customer has the opportunity to maximize his or her job searching efforts can be accomplished
through a comprehensive approach. As the customer learns about preparing for the
job search, tapping into the open and hidden job markets, branding, leveraging social networking to make connections, and getting ready for an interview, he or she develops life-long job searching skills
and conducts a more successful job search.”