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The User Experience -From Inception to Deployment
Agenda
© 2013, ADP, Inc. Proprietary and Confidential Information. 2
Introductions UX @ ADP iRise @ ADP Personas User Stories & Scenarios Sketching High Fidelity Design Usability Testing CodeGen
Introductions
© 2013, ADP, Inc. Proprietary and Confidential Information. 3
Who are we?
Why should you care about what we are doing?
Introductions
With more than $11 billion in revenues and more than 60 years of experience, ADP® serves approximately
620,000 clients in more than 125 countries.
© 2013, ADP, Inc. Proprietary and Confidential Information. 4
Introductions
© 2013, ADP, Inc. Proprietary and Confidential Information. 5
One of just four non-financial U.S. companies to get a AAA credit rating - the top rating - from S&P and Moody's
Named to Forbes magazine’s 2012 list of the World’s Most Innovative Companies, for the second straight year
Introductions
© 2013, ADP, Inc. Proprietary and Confidential Information. 6
Pays 1-in-6 U.S. employees 52 million W-2s yearly >300,000 downloads
In Short...
© 2013, ADP, Inc. Proprietary and Confidential Information. 7
“They’re kind of a big deal”
Who Am I?
© 2013, ADP, Inc. Proprietary and Confidential Information. 8
ADP before iRise
© 2013, ADP, Inc. Proprietary and Confidential Information. 9
Requirements Gathering
© 2013, ADP, Inc. Proprietary and Confidential Information. 10
You guys start coding and I’ll go see what the
business wants…
UI Design
© 2013, ADP, Inc. Proprietary and Confidential Information. 11
User-Centered Design
© 2013, ADP, Inc. Proprietary and Confidential Information. 12
The Desired Result
© 2013, ADP, Inc. Proprietary and Confidential Information. 13
The Actual Result
© 2013, ADP, Inc. Proprietary and Confidential Information. 14
UX – from Evolution to Revolution
© 2013, ADP, Inc. Proprietary and Confidential Information. 15
(R)Evolution 1.0
(R)Evolution 2+
NextGen
(R)Evolution 2.0
iRise Adoption
ADP UI Standard
5-Year Implementation & Adoption Snapshot
© 2013, ADP, Inc. Proprietary and Confidential Information. 16
2008
Pilot Program
2013 2009
Key Strategic Projects
2011
Steady Adoption and Maturity
2012 2010
Enterprise Adoption Program
New Platform Components
670 41 220 Studio licenses Users trained Completed classes
UX Best Practices
© 2013, ADP, Inc. Proprietary and Confidential Information. 17
Personas
© 2013, ADP, Inc. Proprietary and Confidential Information. 18
“Personas are fictional characters created to represent the different user types
within a targeted demographic.”
Persona Picker built in iRise
© 2013, ADP, Inc. Proprietary and Confidential Information. 19
User Stories & Scenarios
© 2013, ADP, Inc. Proprietary and Confidential Information. 20
As a [user role]…
I want to [be able to do something]…
so that [it will provide value in this way].
Sketching
© 2013, ADP, Inc. Proprietary and Confidential Information. 21
From Low to High Fidelity
© 2013, ADP, Inc. Proprietary and Confidential Information. 22
Switch Master
UX Standard Resources
© 2013, ADP, Inc. Proprietary and Confidential Information. 23
UX Specifications iRise Library & Project Template
Patterns
UX Standard Resources
© 2013, ADP, Inc. Proprietary and Confidential Information. 24
User Experience Research
CodeGen
50% time savings
© 2013, ADP, Inc. Proprietary and Confidential Information. 27
Discussion
Anna Dihné Email: [email protected] Twitter: @annam8_r
