Upload
ncvo-the-national-council-for-voluntary-organisations
View
1.246
Download
7
Tags:
Embed Size (px)
DESCRIPTION
Presentation from NCVO's Annual Conference 2011 on The Value of Intrafrastructure, a three-year England-wide initiative to support infrastructure organisations in plan, assess, improve and communicate their impact.
Citation preview
Speakers:Richard PiperStephen QuashieValue of Infrastructure Programme, NCVO
AM4The value of infrastructure #NCVOAC
A three year England-wide initiative to support infrastructure organisations to plan,
assess, improve and communicate their impact.
Show your value Why is it important that your organisation
communicates your value now?
What are the main challenges that you face in communicating your value effectively?
What main things have you done to communicate your value and how effective were they?
Impact
Impact / outcomes = the changes, benefits or other effects that happen to those you’re
working on behalf of or who use your services.
The difference we make in the world
Types of Impact
Start immediately after an intervention or be delayed
Last a very short time, a medium time, a long time
Be intermediate, leading to other end outcomes
Be unexpected as well as expected Be negative as well as positive
Focusing on impact
Keeps you engaged with your purpose and the needs of your beneficiaries
Tells you what’s working well and what can be improved
Increases others’ understanding of what you do Motivates and empowers workers and participants Improves reporting (for funders, boards, managers) Enables better decision making
Where is your organisation now on impact?
Red:- your organisation is not even talking about impact or outcomes, let alone evidencing, communicating and learning from them.
Amber:- you have talked about your impact/outcomes and you capture your outputs but have struggled to capture information about your impact. Your plans are not always focused on intended impact and you’re not always good at communicating the difference you make.
Green:- Your organisation knows a fair bit about impact and has found ways of capturing some evidence of outcomes and communicating your value. However, you want to see if there are ways of improving what you do.
6 Things to do with Impact
• Think impact
• Plan to create it (when defining your strategy)
• Deliver impact
• Assess impact
• Improve it – create more of it
• Communicate it – internally and externally
‘We must not, in trying to think about how we can make a big difference, ignore the small daily differences we can make which, over time, add up to big differences that we often cannot foresee.’
Marian Wright Edelman
A shared frameworkfor Infrastructure
Building a shared evidence base Planning your impact and services Collaborating with other providers Learning about what works Communicating your value
An impact framework is a representation of the difference your work makes
Infrastructure
Connect
Develop
Influence
Networking
Collaboration
Brokering
Representation
Promotion
Direct Support
Consultation
Information Advice
Guidance
Facilitating Learning
Infrastructure Functions
This functions map has been developed by National Council for Voluntary Organisations (NCVO) for the Value of Infrastructure Programme. It is based on PERFORM: the Outcomes Framework for Infrastructure. Also influenced by the ‘Engage, Develop, Influence’ Model of Infrastructure Function as developed by Growing up in the West Midlands (G:Up)
capable people
dynamic sector
strong organisations
supportive externalagencies
InfrastructureImpacts
VIP Impact Framework
Impact levels
capable people
dynamic sector
strong organisations
supportive externalagencies
Income
Strategy
Learning
Leadership and Governance
People
Managing resources
Communications
Creating impact
Sector income
Sector strategy
Cross sector learning
Sector leadership
People
Sector resources
Sector Communications
Sector-wide impact
Financial Support
Commissioning Practices, Funding mechanisms
People and Resources
Roles and Responsibilities
Creating Impact, Meeting Needs,supporting Innovation
Communication and Consultation
attitudes and perspectives
knowledge and skills
behaviours
networks and relationships
InfrastructureImpacts
VIP Impact Framework
VIP Principles
Growing impact is even more important than showing it
Contribution not attribution Evidence not proof Impact is a leadership issue, not a measurement
issue Impact assessment works best when it fits quietly into
day-to-day working practices rather than being a burdensome extra
Audiences
• Funders• Beneficiaries• Other infrastructure organisations• Other providers of support• Staff• Trustees• Local and Central Government – policymakers,
heads of services, commissioners etc…• Local Strategic Partnerships• Community Councils• Business• General Public
Communicating Impact
• People don’t read reports
• Remember who your audience is
• Summarise and focus
• Consider different media
• Pictures and words
• Stats and stories
• Quotes
• Communicate to beneficiaries as well as funders
Key stakeholder questions
• Who do you want to communicate with?
• How do you want them to change?
• What contact do you have with them? (will this need to change?)
• What are their information needs and preferences?
Information Trail
Look at the range of information that you have
• Stats and stories
• Research
• Case studies
• Information from funders
The value of infrastructure
• The benefits of a shared approach• The impact framework for infrastructure• Some evidence is far better than no
evidence.• Tell stories which capture what’s most
important.• Communicating impact is an art
VIP Package
Access and use of VIP tools online until 2014
2 VIP training coursesEvidencing ImpactVIP online
Opportunity to work with other infrastructure organisations in learning clusters
External AgencyCase StudyTemplate
External Agency
Dial
External Agency
Interview
SectorCase Study Template
SectorDial
Action and Review Grid
Survey of Sector Organisations
People Questions
Internal Organisation
Survey
Organisation Case Study Template
Organisation Dial
VIP Tools
11 Tools to mix and match
The difference between the readings
Shows how much progress has been
made
VIP Dials
descriptors
VIP programme will also be:
Facilitating opportunities to work with other infrastructure organisations in learning clusters
Placing the learning about the impact of infrastructure into the national discussions around civil society.
Informing funders about the value of infrastructure
VIP Training
The set of tools looks fantastic -really looking forward to using them.
Especially like the info on a common framework- for our story – brilliant!
Great to learn something new in a timely, succinct and professional manner.
To find out more Web: www.ncvo-vol.org.uk/vipEmail: [email protected]: 020 7520 2445.