The Value of Line of Business Certifications-Presentation

The Value of Line of Business Certificates

May 24, 2011

Agenda

• Introduction to Certification• Custodial

– Individual– Organization

• Hospital Housekeeping• Laundry• Fleet Management• Grounds Maintenance• Questions

Session Description and Purpose

• Certifications…..are they really worth it? If so, which ones?

• It can be difficult navigating the many certification options for organizations and individuals.

• This session will provide information on different types of certifications for several different lines of business.

• This information will be helpful for anyone making decisions on certification for an organization or for individuals.

What Is Certification?

• Certification– A designation earned by a person to assure qualification

to perform a job or task– Refers to the confirmation of certain characteristics of an

object, person, or organization. This confirmation is often, but not always, provided by some form of external review, education, or assessment

• There are two general types of professional certification: some are valid for a lifetime, once the exam is passed. Others have to be recertified again after a certain period of time.

http://en.wikipedia.org/wiki/Certification

Certification

• Individual Certification• Organizational Certification• Facilities Certification• Products/Services Certification

Certification

General Benefits of LOB Individual Certification:• Increase the competence level of your staff• Provides a documented level of assurance that

employees have demonstrated a certain level of job-related knowledge, skills and abilities

• Build a strong, dedicated team that is committed to high standards of service

• Promote ongoing enhancement of knowledge and skills

• Increase efficiency and reduce cost

Certification

General Benefits of LOB Organizational Certification:• Certification demonstrates that you use industry-

respected best practices• Certification helps you to demonstrate to

stakeholders that your business is run effectively• The process of achieving and maintaining the

certification also helps ensure that you are continually improving and refining your activities

• Certification may provide competitive advantage and increased sales opportunities

CUSTODIAL

Custodial

• Individual Certification – RBSM

• Organizational Certification – CIMS

RBSM CERTIFICATION(INDIVIDUAL CERTIFICATION)

Custodial Certifications - RBSM

Let’s Take a Little Test1. T/F When increasing worker productivity, it is not

necessary to maintain or improve the quality of work performed.

2. T/F Acidic values are between 7-14 on the pH scale.3. T/F Aluminum ladders can be used near power lines

if you wear rubber soled shoes.4. T/F Retuning a job means carefully reducing hours

while improving performance.5. T/F The best supervisors are cleaners who have

been with the company the longest.


What is an RBSM?• “Registered Building Service Manager”• Designation for Supervisors and Project Managers• Recognizes a high-level of professionalism within BSC

industry• Recognition and respect by your peers• Great marketing tool for new business• Utilize the Building Service Management Program• Eligibility requirements and written examination• Commitment to continuing education in your field

Is your company committed to excellence?


Who Is Eligible for an RBSM?• Must have been a manager or supervisor for a

minimum of one year.• Acceptable character, ability and reputation.• Pledge in writing to adhere to the BSCAI Code of

Ethics.• Person who wants to learn and grow in the BSC

industry.

Read the silver RBSM brochure for details.


What Others Say

“The RBSM designation is an integral part of our company’s training program. It enables our supervisory personnel to

exceed not only our expectations but their own.”


Subjects Covered in the RBSM• Basic Math, Communications, Employee Relations, First Aid• Labor Laws, Problem Solving, Retuning Jobs, Carpet and

Floor Care• Customer Relations, Employee Retention, Government

Regulations• Quality Control, Safety and Fire, Unions, Chemicals and

Chemistry• Employee Motivation, Employee Training, General

Management• Personnel Management, Restroom Cleaning, Security,

Work-loading


Study Materials for RBSM• Vol. 1 – Account Management

• Vol. 2 – Hiring and Firing

• Vol. 3 – Motivation and Training

• Vol. 4 – Personnel Policies

• Vol. 5 – Safety and Security

• Vol. 6 – Floor Care, Carpet Careand Cleaning Chemicals

• Vol. 7 – General Office Cleaningand Specialty Services

• Vol. 8 – Green Cleaning


What About the Exam?

• Divided into four sections• Must score at least 70% on each section• Must re-take any sections within one year• Plan on the whole day (8:15 AM - 4:45 PM)• You must sit for entire exam or re-take entire exam• BSCAI will contact everyone with their scores and

status


What’s In It for You (the Examinee)?• You will have proven to yourself and others that

you are a professional.• You can wear the pin, use it on your business cards

and letterhead.• You can use it to set your company apart from your

competition.• You will be a better manager/supervisor• Increased chance of advancement?• You will be one of an elite few who has earned the

RBSM/CBSE designation.


Results of the RBSM for Your Company• Knowledgeable Management – success!!!!• An investment that will pay dividends for years to

come• Best practices – new technologies• Energized, well trained, motivated workers• Respect within the BSC industry• A Reputation for Quality and Value• A Satisfied Customer who tells others • Profitable, well managed contracts $$$$

CIMS CERTIFICATION(ORGANIZATIONAL CERTIFICATION)

Custodial Certifications - CIMS

Current Market Situation - “Anything Goes”

• Service industry is highly-fragmented• Organizations with diverse capabilities• Margin compression and higher operating costs

stress bottom line• Hyper-competitive and cost-driven market


Current Market Situation

• Difficult to distinguish between potential service providers

• Uniform pre-qualification criteria lacking• In-House: Difficult to validate service and

performance: Budget Crunch!• Importance of cleaning increasing: Need to protect

public health


Why Create CIMS?

• Establish a Standard where none exists• Differentiate potential service providers• Increase professionalism of industry• Respond to End Users demand for a way of

choosing a “Best in Class”


What is CIMS?

• Management framework designed to assist organizations develop and maintain quality, customer-focused organizations

• Based on universally-accepted management principles that are the hallmarks of success


What is CIMS?

• Applies to an organization as a whole• Building service contractor or in-house cleaning

operation• Size, service-sector irrelevant• Non-Prescriptive


CIMS Development

• True consensus-based process• Collaboration between cleaning, facility

management and purchasing communities• Technical committees• Public review• Standard published: November 2006


CIMS Certification

• Third-party accredited assessor• Comprehensive Assessment

– Documentation review

– Management, personnel, customer interviews

– On-site customer facility visits: Implementation!

– Multiple branches (if necessary)

• Assessor Recommendation


Existing Certification Programs Apply To:• People (managers and

technicians)• Products (Green Seal;

EPA’s DfE)• http://www.epa.gov/dfe/• Cleaning Procedures

(IICRC)

CIMS Applies To:

• An entire cleaning organization

• Focuses on the organization’s management systems and processes used to deliver service

How is CIMS Different From Other Certification Programs?


How Does CIMS Interact With Other Standards?

• CIMS is a management framework for assessing an entire organization so existing certification programs play a crucial role

• Existing certification programs can be used to demonstrate compliance with an element of CIMS


How Does CIMS Interact With Other Standards?

• CIMS is a management framework for assessing an entire organization so existing certification programs play a crucial role

• Existing certification programs can be used to demonstrate compliance with an element of CIMS


What Does it Mean to YOU?

• Certification demonstrates that an organization’s business practices are structured to deliver consistent, quality service

• Certification provides assurance that an organization complies with the Standard and is a quality, customer-focused organization


The Cleaning Industry Management StandardUniversally-Accepted Management Principles

• Mission, Vision,

Values

• Planning

• Responsibility &

Authority

• Communication Plan

• Risk Management

• Definition of Cleaning Service Requirements

• Quality Plan to Meet Requirements

• Policies

• Hiring Practices

• Orientation

• Executive Development

• Management Training

• Cleaner Training

• Security

• Timekeeping Payroll

• Service Delivery Plan

• Purchasing Procedures

• Regulatory Compliance

• Organization Policy

Green Building


“When we’re hiring a cleaning company, we are dedicated to go out and look at as many companies as possible. If we look at 100, and 95 of them are not CIMS Certified, that’s 95 bidders I can cross off my list before I go any further.”

– Senior Master Sgt. Mark Gyure, Andrews Air Force Base

Why CIMS?


Page 34

www.issa.com/standard

Presented By

Mickey Crowe, CBSE, RBSMNISH South [email protected]

NISH Custodial POC

John CarmichaelNish National [email protected]

571‐226‐4652

ISSA CIMS POCDan Wagner: ISSA

800‐225‐4772

[email protected]

HOSPITAL HOUSEKEEPING

Hospital Housekeeping

• ISSA• BSCAI• International Executive Housekeepers Association

(IEHA)– Membership– Certifications

• American Hospital Association (AHA)– Membership– Certifications

Hospital HousekeepingIEHA Membership Benefits• Networking• Education• Executive Housekeeping Today publication• Technical Question Hotline• Discounts• Educational Conference and Convention• Resources• Standard Membership - $145.00 per year (plus

one time $15.00 processing fee: $160.00www.ieha.org


IEHA REH (Registered Executive Housekeeper)• Registered Executive Housekeeper is the highest

designation offered.• Members and nonmembers may attain it by completing

a degree program with required courses designated by IEHA. This is called the collegiate program.

• Registered Executive Housekeepers in good standing may use the letters, REH, following their names.

• REH status is renewed every three years by examination, or by submitting 30 hours of continuing educational credit.


IEHA CEH (Certified Executive Housekeeper)• A person may attain Certified Executive

Housekeeper status by fulfilling educational requirements through a certificate program, a Self-Study Program, or college hours equal to an Associate degree.

• Certified Executive Housekeepers in good standing may use the letters, CEH, after their names.

• CEH status is renewed every three years by examination, or by submitting 30 hours of continuing educational credit.


AHA Membership• Recognized as the national advocate for hospitals and the

communities and patients they serve, the AHA works with its members, state, regional, and metropolitan associations and other organizations to shape and influence federal legislation and regulation to improve the ability of its members to deliver quality health care.

• Personal Members - Annual dues vary by professional organization

• Associate Membership - Annual dues are $2,950 a year for commercial firms, suppliers, associations, and other patient care organizations other than hospitals.

www.aha.org


AHA CHESP status provides both internal and external rewards. CHESPs enjoy the pride of recognition of being among the elite in a critical field of healthcare. And CHESP is a premier credential based on a sound assessment that provides distinction in an increasingly competitive marketplace.

http://www.aha.org


AHA Certified Healthcare Environmental Services Professional (CHESP)• Eligibility requirements that are a blend of education and

experience and profile the individual who is likely to be successful on the Certification Examination

• A 110-item multiple-choice Certification Examination that tests tasks that are performed regularly in practice and are considered important to competent practice; and

• A renewal requirement. Certification is valid for three years at which time it must be renewed through retaking and passing the Certification Examination or documenting 45 contact hours of continuing professional education.

NISH Hospital Housekeeping POCJohn Carmichael

Nish National [email protected]

571-226-4652

LAUNDRY

Laundry

• Most PSWs and SOWs require certification from a qualified source.

• NISH has negotiated an educational partnership with ALM (Association for Linen Management) whereby we conduct a NISH sponsored course for NPAs needing this certification (they can also get it on their own). It is listed in the NISH Training Catalog.

• The course is: CLLM (Certified Linen and Laundry Manager). It requires continued educational credits of 45 units per 3 (three) years to be sent to ALM for validation.

Laundry

The Association for Linen Management (ALM)

• Founded in 1939 by Heywood Wiley to provide a network for the flow of information among its members leading toward their professional development and the advancement of the technologies they employ

• ALM accomplishes this purpose through the exchange of information, recognition and achievement and formal educational activities

• ALM is a non-profit professional organization

Laundry

ALM Membership Benefits:

• Guidance in complying with JCAHO regulations related to laundry/linen services.

• Collection and distribution of industry data including salaries, job descriptions, contract components, and service statistics.

• Networking opportunities with fellow industry leaders addressing concerns such as, automation, par levels, employee recruitment and retention, troubleshooting specific concerns.

• Independently operated test piece services provided by a national leading academic institution that will provide insight and identification of your facilities specific linen issues.

www.almnet.org

Laundry

ALM Membership Benefits (cont.)

• Educational opportunities including the industry’s premiere laundry/linen/environmental services college

• Innovative and progressively developing correspondence courses designed to direct frontline personnel in washroom chemistry and linen distribution; as well as emergent managers and directors.

• Independent educational offerings designed to keep the laundry/linen/environmental services community abreast of current and changing trends.

• Leading industry educational and informational conferences • The industry’s only technical journal dedicated to the

advancement of educational opportunities.www.almnet.org

Laundry

ALM Certifications:

• Certified Laundry and Linen Management Certification Program (CLLM)

• Certified Washroom Technician Certificate Program (CWT)

• Certified Linen Technician Certificate Program (CLT)

• Registered Laundry and Linen Director RLLD

Laundry

Certified Laundry and Linen Management Certification Program (CLLM)

The CLLM is a tool to equip individuals who are being groomed for a management or leadership position, for managers who want to increase their level of competency, or employees who desire to enhance their understanding of both management skills and industry specifics. Participants have 12 months to complete the correspondence program.

Laundry

The CLLM correspondence program includes:• Techniques for optimal employee recruitment and retention• The manager's role in financial management• The character and composition of textiles• Laundry and linen equipment utilization• Equipment specifications and selection• Equipment maintenance and safety• The proper use of chemicals to achieve desired results• The wash process• The impact of production standards, development and analysis• Optimal linen management methods, systems and practice• Basic microbiology for laundry managers

Requirements: A high school diploma or G.E.D is a prerequisite for this program. Continuing education is required to maintain CLLM certification.

Laundry

Certified Washroom Technician Certificate Program (CWT)This course is designed to educate frontline laundry personnel in the primary factors that impact laundry operations. This program will:• Increase awareness of the overall broad effect that washroom chemistry can

have on overall costs.• List the factors that influence cleaning• Discuss appropriate wash formulas to meet specific needs• Address water quality and how to affect change• Examine the results that chemical changes can provide• Describe the use of heat to achieve the best possible results• Review optimal work flow procedures• Explain wash formula operations• Analyze problematic stains and potential remedies

Laundry

Certified Linen Technician Certificate Program (CLT)An effective laundry operation entails a great deal more than producing a clean product. While this is a critical component of the operation, inappropriate product selection, poor inventory management, a poor distribution system, and poor lines of communication will rapidly overshadow a perfectly clean and pressed linen product.This program content provides:• Cost analysis• Strategies for working with a linen management committee• Goals, implementation guidelines, and procedures for linen usage• Analysis of various linen distribution systems• Guidelines for establishing linen standards• Key components to ensure a successful linen management program

Laundry

Registered Laundry and Linen Director (RLLD)• Intensive 3 week course offered by ALM

• Conducted on the campus of Eastern Kentucky University in 1 week sessions extending for 3 sessions with final exam on final section.

• This Registration is widely accepted by government sources and others (Joint Commission; DNV; HFAP; CDC; OSHA) as a in-depth educational session for attaining a high level of laundry understanding.

• This course has a potential 50% reimbursement from NISH training through advanced requests:

www.almnet.org

Laundry

Facility Accreditations:• HLAC (Healthcare Laundry Accreditation Council)

www.hlacnet.org, independent third party surveyor for three year accreditation to industry healthcare standards for the facility.

• This accreditation is not sanctioned by any regulatory requirement (CDC; OSHA; CMS; Joint Commission), however, it does involve third party validation

• Cost is $5,000 for the initial survey and $3,000 every three years thereafter. The process follows best practice standards for healthcare laundry processing.

NISH Laundry POCShane Woodson

Nish National [email protected]

571-246-4467

FLEET MANAGEMENT

Fleet Management

Fleet Certification – Fleet Counselor Services

• This certification certifies the fleet operation based on 20 fleet industry benchmarks.

• Timeline: 12 – 24 months of hard work for your fleet operation.

• Cost: Varies with fleet size: $2,500 (0-250) to $30,000 (20,000+)

Fleet Management

Individual Certification - There certifications for fleet managers from the following organizations:

• NAFA – National Association of Fleet Administrations

• AEMP – Association of Equipment Management Professionals

• APWA – American Public Works Associations

Fleet Management

Certifications for Fleet Managers• American Public Works Association (APWA)

– Must be completed within 24 months from start to finish.– Test is 3 ½ hours.– Cost - $550.00

• Association of Fleet Management Professionals (AEMP)– Certified Equipment Manager (CEM)

• Must be completed within 24 months from start to finish.• Cost: $545.00

– Equipment Management Specialist (EMS)• Cost: $425.00• This is an entry level certification pre-CEM

Fleet Management

Certifications for Fleet Managers

• National Association of Fleet Administrators (NAFA)– Must be completed in 36 months– Certified Automotive Fleet Manager (CAFM)

• Cost $1,600.00• 8 core disciplines

– Certified Automotive Fleet Specialist (CAFS)• Cost $1,100.00• 4 core disciplines.

NISH Fleet Management POCsSusan Retter

Nish Northwest [email protected]

GROUNDS MAINTENANCE

Grounds Maintenance

• The Professional Landcare Network (PLANET) is the most widely recognized landscaping professionals association and has the most members.

• The Professional Grounds Management Society (PGMS) has been around since 1911 and is sometimes used as a point of reference within federal statements of work for grounds maintenance.

• Both PLANET and PGMS are recognized nationally. PLANET is internationally recognized.

Grounds Maintenance

PLANET - the Professional Landcare Network, is an international association serving lawn care professionals, exterior maintenance contractors, installation/design/build professionals, and interiorscapers.

www.landcarenetwork.org

Grounds Maintenance

PLANET Certification Benefits

• A sense of personal achievement. • Increased respect and recognition in the industry

or profession. • Increased professional credibility among

customers and prospects. • Increased marketing advantages for your firm by

having certified individuals on staff.

Grounds Maintenance

PLANET Member Benefits:• Education & Networking: PLANET hosts a comprehensive

schedule of educational and networking events all year long; ranging from large, multi-day educational conferences, like our Green Industry Conference, to smaller symposia, to hour-long webinars.

• Industry News & Information: One of the most important functions of PLANET is to disseminate quality information to our members. We accomplish this through a variety of magazines, e-newsletters, web sites, our PLANET bookstore, and our safety programs.

http://www.landcarenetwork.org/membership

Grounds Maintenance

PLANET Member Benefits (cont.)• Professional Development & Mentoring: PLANET

members tell us that the professional development opportunities and mentoring programs are among the best benefits of being a part of our association.

• Government Affairs & Industry Development: PLANET is truly "the voice of the green industry." The association advocates on the federal, state and local level to promote policies that will ensure a healthy, fair business market for green industry companies.

• Cost Savings: Plain and simple, PLANET saves our members money. Through various exclusive affinity and supplier partnerships, we extend dozens of cost-saving opportunities to our members.

Grounds Maintenance

PLANET Certifications:• Landscape Industry Certified Manager (formerly CLP)• Landscape Industry Certified Interior Technician (formerly

CLTI)• Landscape Industry Certified Horticultural Technician (formerly

COLP)• Landscape Industry Certified Lawn Care Technician (formerly

CTP-CSL)• Certification exams are now available through computer-based

testing centershttp://www.landcarenetwork.org/certification

Grounds Maintenance

Professional Grounds Management Society (PGMS) was established in 1911 as a professional

society for the individual with the purpose of education and professional advancement.

www.pgms.org

Grounds Maintenance

PGMS Membership Benefits• Annual Conference and Green Industry Expo (GIE) - A

partner in the industry's most dynamic Green Industry Exposition, PGMS conducts its acclaimed annual education conference with the GIE.

• Forum Newsletter - The bimonthly publication of PGMS, the Forum helps keep members current on the affairs of the Society and provides helpful management and technical information and techniques.

• Membership Research and Surveys - Members receive a complimentary copy of the annual salary and benefits survey in addition to complimentary of discounted purchase fees for other statistical surveys conducted by PGMS.

Grounds Maintenance

PGMS Membership Benefits (cont.)• Awards • Scholarships • Education Manuals • Certified Grounds Manager• Local Branches

Grounds Maintenance

PGMS Certified Grounds Manager (CGM)• A candidate must meet one of the three criteria below:

– A Bachelor of Science in a recognized green industry field, including management and four years of experience in the field of grounds maintenance, of which two years are supervisory.

– A two year degree from a recognized college or junior college, plus six years of experience in the grounds maintenance field with a minimum of three years of supervisory experience.

– Eight years in the grounds maintenance field, with a minimum of four years of supervisory experience.

• Examination (two part exam)

Grounds Maintenance

PGMS Certified Grounds Technician (CGT)

• Test• Completed Application• High School Diploma or GED• Verification of Employment• Two Years of Experience as a Grounds Technician

NISH Grounds Maintenance POCShane Kanady

East Region [email protected]

703-584-3921

Session Evaluation Information

SESSION TITLE: Certification

SESSION CODE: Q-T130

Documents

The Value of Line of Business Certifications-Presentation