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FIshBONE diagramGerald CerratoLean Six Sigma Black Belt

Presentation Objectives The objectives areProvide a brief history of the Fishbone diagramIntroduce the viewer to this problem-solving toolDemonstrate how to build a Fishbone Diagram Identify the 6MsDiscuss strategies for using the Fishbone

ConceptGraphical representation of potential causesIdentify the effectIdentify potential causes Place potential causes under common predetermined categories (6Ms)6Ms discussed on next slide

Brief HistoryCreated by Kaoru Ishikawa in 1968Other common names includeIshikawa DiagramCause and Effect Diagram

Getting StartedProblem Summary/ Statement or Effect

5Getting StartedProblem Summary/ Statement or EffectMan (operator)Mother NatureMeasurementsMaterialMethodsMachine

KPI = Key Performance Indicators. 6Getting StartedProblem Summary/ Statement or EffectMan (operator)Mother NatureMeasurementsMaterialMethodsMachine

*You do not need to fill out each category for every problem7StrategiesBrain StormingAssemble a cross functional teamUse posits to capture potential causes and place them on the correct bone (Man, Machine, Material etc.)Brain WritingHave individuals spend 15 minutes contracting a list on their ownSet up a meeting to discuss the ideasBenefitsPrepares everyone Encourages quiet members to speakGauge consensus

Strategies ContinuedGenba WalkGenba (Japanese word meaning the real place)Observe the process that created the effectFocus your problem-solving abilities

Thank youhttp://jerrycerrato.wordpress.com/