The worst of times,

the best of times

Life as a carer in the 2010’s.

The need for leadershipleadership, the economics of carer enrolmentenrolment and being demandingdemanding on yourself – and everyone else!

Neil TurnerOctober 2010

My objectives

•My outcomes for today

•Outside-in perspective•Inspire my peer group•Recognise your contribution

•Offer Insight: Life as a carer in the 2010’s:

•Leadership•Enrolment•Demanding

The top 10 jobs in Europe

•IT director

•Inner city social worker

•North Sea ferry cabin cleaner

•New entry: Carer•100+ hours per week•No holidays•No training•No career development•No bonus•Just £50 week

Adversity

•Transformation: Revolution not evolution

•Chief cook, cleaner and bottlewasher

•Personal adversity

•Stress

•Information (data) overload

•What’s the outcome ? Erik

The Worst of Times, The best of Times

•Recognise where you are and what you have

•Ignore sunk emotions, plans and even money

•Focus on Outcome

•Make something happen

"Do what you can, with what you have, where you are."

- Theodore Roosevelt

Insights

1. Leadership1. Leadership 2. Enrolment2. Enrolment 3. Demanding3. Demanding

Insight #1: Leadership•“...leaders raise or lower the team performance by +/-40%”

•Too much data/information

•Strategy too detailed

•Overcoming adversity and personal transformation

•Lead from the front or back

•Quality of first meeting critical

•Coach

Insight #2: Enrolling

•Run the numbers.... £311m unpaid economic value in carers

•Enrol carers into your team

•They share the same goal as you: improving the outcome for their cared and ourselves!

•EEEExplainEngageEmpower

Insight #3: Demanding

•You demand a lot of yourselves

•Demand a lot of others ?

•Visible performance and tough actions

•Change behaviours not just processes

•Be innovative

•NCODP: a positive example of support and services

Making a difference

Thank you Thank you very much!very much!

•Every day, you do make a difference...

•The capability to be a +40% leader and help others overcome adversity

•The opportunity to enrol carers and build an empowered team

•The position to demand quality and value from service providers