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Rider’s GuideDepartment of Transportation Services
City and County of Honolulu
Revised January 2017
TheHandi-VanO
If you would like a copy of this Guide in an accessible
format(i.e. large print,
audio orWord document
file),please call
(808) 768-8300.
TheHandi-Van Phone Numbers
New Reservations or Reservation Changes (Daily, 8:00 a.m. – 5:00 p.m.)
Cancellations(Daily, 24 hours)
Late Van Inquiries(Daily, 4:00 a.m. – 12:00 midnight)
Lost & Found(Monday – Friday, 7:30 a.m. – 4:00 p.m.)456-5555 (voice) • 454-5045 (TTY)
Fare Ticket PurchasesTheBus Pass Office
(Monday – Friday, 7:30 a.m. – 3:30 p.m.)848-4444 (voice) • 848-4500 (TTY)
Client Information ChangesTheHandi-Van Eligibility Center*
(Monday – Friday, 8:00 a.m. – 5:00 p.m.)538-0033
Customer Service CommentsOahu Transit Services, Inc.
(Monday – Friday, 7:30 a.m. – 4:00 p.m.)456-5555 (voice) • 454-5045 (TTY)
* To notify TheHandi-Van of address, phone number, mobility aid or other information changes
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TEL #s
TheHandi-Van
Department of Transportation Services(Monday – Friday, 7:45 a.m. – 4:30 p.m.)
768-8300This Rider’s Guide is intended to provide eligible riders, caregivers and agencies with a handy reference to using TheHandi-Van.
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The Rider’s Guide does not replace City, State, and Federal laws and regulations that govern operations of TheHandi-Van.
If you wish to obtain a copy of the City Ordinance Section 13 Article 4 – Special Transit (Paratransit) Service, please contact:
Department of Transportation ServicesCity and County of HonoluluWebsite: http://handi-van.honolulu.gov Email: [email protected]: 768-8300.
Table of Contents
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TheHandi-Van Phone Numbers 1
TABLE OF CONTENTS..................................3QUICK REFERENCE......................................5
REGISTRATION................................................5FARES............................................................5HOURS OF OPERATION AND SERVICE AREA.....6MAKING A RESERVATION.................................6GETTING READY FOR YOUR PICKUP................6REMEMBER….................................................7
ELIGIBILITY....................................................9REGISTRATION............................................11HOURS OF OPERATION AND SERVICE AREA.............................................................12FARES...........................................................14MAKING A RESERVATION..........................16
RESERVING MULTIPLE TRIPS.........................19REMEMBER…...............................................19OTHER THINGS TO KNOW WHEN MAKING A RESERVATION...............................................21CANCELLATIONS............................................24NO-SHOWS...................................................25A “NO-SHOW” OCCURS WHEN:........................25“WHERE DO I WAIT FOR MY RIDE?”.................26WHEN THEHANDI-VAN ARRIVES....................29
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TOC
TABLE OF CONTENTS
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