Thenew Newsletter Summer 2009

calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston castlemilk calton bridgeton dalmarnock blackhill cranhill baillieston

NEWSLETTER FOR RESIDENTS OF THENEW HOUSING ASSOCIATION

With only eight short weeks to organise the event, it was all hands on deck for Calton Area Association Committee members on 6th June.

With face painting, dancing displays, bucking broncos, head massages - to name just a few of the attractions - there was something for all ages.

As well as the fun, the Calton Area Association used this opportunity to give local people a chance to have their say

about the area, using models and ‘Voxur’ boxes.

“It’s been a fantastic success” said Betty Cosgrove, Chair of Calton Area Association. “It shows what you can achieve when everyone works together”.

Voicing opinion - Voxur” style!

SUMMER EDITION 2009

Bringing all ages together

CONTENTS

thenewhousing.co.uk0141 550 3581

Front PageCalton Area Association

Update on Information/Fun Day

Pages 2-11Around the Areas

News and views from allthe areas

Page 12-17Development & Technical Update

News and information fromour Development & Technical

Services Team

Pages 18-19Supported Accommodation

News and information fromour Housing Needs &

Supported Accommodation Team

Pages 20-21Equalities & Diversity

Thenew’s commitment toequalities for all

Pages 22Bulk Uplift Service

Page 23Wider Role Update

News and information onour wider role projects

Pages 24Money Matters

Money advice from ourFinancial Inclusion Offi cer

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When the Scottish Government advertised to fi nd four communities from across Scotland, willing to pilot a new programme of support for communities and their volunteers, Thenew staff applied suggesting Calton and the Calton Area Association.

As one of the pilots, Calton Area Association Committee members have been working with staff from both Thenew and GERA since April.

Meeting weekly, the local volunteers (Betty Cosgrove, George Mulligan, Cathy Martin, Kitty Chalmers, Derek Quinn, Mary McPherson, Helen Mullen, Betty Spence and Ben Queenan) have shown outstanding commitment and organised the consultation event which was so successfully held on 6th June.

Following the event, the Committee will use the views expressed by local people and write up a local action plan which will be published in September.

The results of the four pilot studies will be published nationally by the Scottish Government later this year.

Calton Offi ce: 83 Green Street, Calton, Glasgow, G40 2TGTel: 0141 550 3581 Fax: 0141 550 2433 E-mail: [email protected]

Offi ce Opening Hours: Mon, Tues, Thurs, Fri 9.00am - 5.00pm Wed 9.00am - 12.30pm

CALTON

Bridgeton Offi ce: 2 Main Street, Bridgeton, Glasgow, G40 1HATel: 0141 554 5245 Fax: 0141 554 5758 E-mail: [email protected]

Offi ce Opening Hours: Mon, Tues, Thurs, Fri 9.00am - 5.00pm Wed 9.00am - 12.30pm

CALTON

CommunityPolice Surgery

Just a reminder that Community Police Offi cers are in our Green Street offi ce from 1.00pm to 3.00pm on the fi rst Tuesday of each month. They are able to offer advice on any concerns or worries you may have, in total confi dence.

Garden Competition

It’s no longer necessary to complete an entry form to nominate gardens for the competition - the Housing Offi cers will do this when out and about in the areas during July. Please contact us if you want to tell us about any garden in particular.

Bridgeton Gala DayFriday 7th AugustThe following week, it’s Bridgeton’s turn. Previous years’ Gala Days have been very successful, and this year looks set to be just as good!

The event will take place at the Bridgeton Community Learning Campus at Dale Street, Bridgeton. There will be a range of fun activities for all ages.

A variety of local groups will be on hand to offer information and advice. You can also find out more about the classes and courses on offer - for all age groups - at the Community Learning Campus.

Dalmarnock Gala DayFriday 31st July

Plans are well underway for this year’s Gala Day which is being held at the Dalmarnock Community Centre in Lily Street.

It looks set to be another successful event with a variety of activities for all the family including Thenew’s Bucking Bronco.

Look out for more information in the Bridgeton office soon.

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Calton Office: 83 Green Street, Calton, Glasgow, G40 2TGTel: 0141 550 3581 Fax: 0141 550 2433 E-mail: [email protected]

Office Opening Hours: Mon, Tues, Thurs, Fri 9.00am - 5.00pm Wed 9.00am - 12.30pm

Betty McAllister15 January 1931 - 5 May 2009

We were saddened to hear that Betty McAllister, Community Activist and former Chair of Calton Area Association passed away.

Betty was well known in the area and full of wonderful stories about the history of Calton. A formidable opponent, she created many a stir when championing Calton’s causes and will be greatly missed.

Betty received recognition for her work in the community when she was awarded the British Empire Medal in 1980 and the title of Scotswoman of the Year in 1984 from the Evening Times - but to many of us, she’ll be remembered for her fighting sprit and love of the Calton and its people.

CALTON

Bridgeton Office: 2 Main Street, Bridgeton, Glasgow, G40 1HATel: 0141 554 5245 Fax: 0141 554 5758 E-mail: [email protected]

Office Opening Hours: Mon, Tues, Thurs, Fri 9.00am - 5.00pm Wed 9.00am - 12.30pm

BRIDGETON & DALMARNOCKCALTON

Do you have a few hours per week to spare and would you like to support uswith the day to day running of the Project ?

We need volunteers to help with various roles including Cafe Assistants, Fresh Fruit & Veg Co-op,Maintenance Person and Administration/Reception.

Full training will be provided to suitable applicants.

If you can help, contact us as follows:109 Bellrock Street, Cranhill, Glasgow, G33 3HE

Tel: 0141 774 3344 [email protected] www.cranhillcp.co.uk

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We are please to offer a range of courses and activities at our project in Bellrock Street, Cranhill.

The project is open Monday to Friday and also on a Sunday. Our cafe is open Monday to Friday from 9am-3.30pm where a wide selection of food is available.

As you can see from the list below, there is something to suit everyone. All our courses are FREE and some even have a creche facility, so there’s really no excuse for not coming along and trying it out for yourself!

• FRESH FRUIT & VEGETABLE CO-OP • NEARLY NEW SALE SHOP • CITIZENS ADVICE BUREAU

• EMPLOYABILITY ADVICE • ENGLISH FOR SPEAKERS OF OTHER LANGUAGES

• LITERACY AND NUMERACY SUPPORT • SMOKING CESSATION • WEIGHT MANAGEMENT & EXERCISE

• COMPUTER COURSES • COOKERY • ARTS & CRAFTS 50+ • SALSA DANCING

Award WinnersWe were delighted to be among the winners at the recent East Centre & Calton Community Champion Awards Ceremony held at St Andrews in the Square.

More than 200 attended the event which was held to publicly thank local people who have worked hard to make a difference in their local communities.

Cranhill Community Partnership were winners in the Team Award category and we would like to thank all volunteers, project users and the local community for your efforts which have been recognised with this magnificent award ... WELL DONE!

CRANHILL/BLACKHILL/BAILLIESTON

CRANHILL YOUTH SUB-COMMITTEE

The Youth Club has been up and running since 6 April 2009 and is well attended - congratulations to their success in this venture. They continue to meet with GERA to further their training and will no doubt be organising more events and activities of their own.

If you are school age and interested in becoming involved and having a say, get in touch. Leave your contact details with staff at Thenew’s office and a member of the Youth Committee will get in touch.

Cranhill Office: 14 Ruchazie Place, Cranhill, Glasgow, G33 3HATel: 0141 774 3030 Fax: 0141 774 3366 E-mail: [email protected]

Office Opening Hours: Mon, Tues, Thurs, Fri 9.30am - 12.30pm and 1.30pm - 4.30pm Wed 9.30am - 12.30pm




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LADIES NIGHTA big thank you to all who attended this fundraising event on Friday 24 April 2009. The event was well attended and around £200 was raised for future events. A big thank you to Alice Mullen for her kind donation – a luxury hamper - which was raffled on the night - and won by Nicola Brummitt. Congratulations!


DRUM ACTIVITY CENTREA group of 16 youngsters from the area enjoyed a fun and action packed day at the Drum Activity Centre on Monday 6 April 2009. The day - organised by Cranhill Area Association and funded by Thenew - included a day mountain biking and canoeing with a quick lunch. A great time was had by all!

HARRY RAMSDENS OUTING‘Christian’ provided the entertainment for 33 of our 40+ residents and fish suppers provided the sustenance at this year’s Harry Ramsden’s night. By all accounts a good night was had by all.

SUMMER FAMILY TRIPCommittee are in the process of organising

this year’s family day trip to Loudoun Castle. The trip will take place on Sunday 26th July 2009, leaving Thenew’s Cranhill office at 9.45am.

GARDEN COMPETITIONThis year’s AGM will be held on 3rd September 2009, and, as always, the garden competition prize-giving will take place. Judging this year’s competition will follow the same lines as last year with Committee members from other areas being invited to select the two best gardens (flat and house). This will take place during the first two weeks in August so get gardening!






10th ANNIVERSARY CELEBRATIONIt’s hard to believe that the Area Association has been working with Thenew since 1999 - the time has flown by and much work has been done.

To celebrate this anniversary, a trip to Blair Drummond Safari Park - a first for us - has been arranged.

The trip is planned for Sunday 9th August 2009, leaving Cranhill at 9.30am.

Thanks to additional funding from Thenew to recognise our 10th year, tickets for the Park itself and the return journey will only cost £2.00 per person and the trip is open to the first 100 Cranhill Thenew residents who apply.

What a treat, two family trips this summer! A big thank you to Thenew for making this possible.

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Much work has been done to organise this year’s Fun Day, which is scheduled for Saturday 1st August 2009 between 12noon and 4pm. Activities planned include Gladiators, climbing wall etc. along with a variety of stalls providing all sorts of useful information, advice and freebies.

In recognition of our 30th anniversary, Thenew will be donating a Bucking Bronco activity for the day (see article on page 11) – yet another reason for you to come along!

CRANHILLWATER TOWER EVENT

We can again take pridein our local landmark

Cranhill Water Tower has been lit up again!

The tower was first lit up in the late 1990s to provide a beacon of hope to local people in the aftermath of the drugs epidemic in the area which saw the death of Britain’s youngest drugs victim.

The second ‘light up’ on 17 March 2009 involved kids from the local schools and Lord Provost, Bob Winter, who had the job of pushing the button at the switch-on ceremony. This local landmark now spotlights a pride in the community far removed from the problems that beset the area in the 90s.

Estate Action PlanCouncillor Frank Docherty, Chief Inspector Eddie Smith, PC Laura Duncan, Anne Fehilly of Glasgow Community Safety Services and Joe from Glasgow City Council joined staff from Thenew and FACT in a walkabout around the Cranhill area on 30 April 2009.

This was the first step in a joint initiative between ourselves, FACT and GHA to tackle issues such as use and upkeep of vacant land, dog fouling, ownership and maintenance of open spaces. Watch this space for updates on progress.

Molendinar Community CouncilThe above group meets every third Thursday of the month with local Councillors, Strathclyde Police and other agencies, where appropriate.

The meetings are held in Molendinar Community Centre and deal with a variety of issues at a local level, they are very well attended and provide a useful platform to address issues affecting the community.

Thenew staff also attend these meetings and would be happy to raise any concerns you may have on your behalf. Please contact Anne Marinelli, if you have any concerns you would like addressed.







6 7







Blackhill MoneyAdvice Project

As you know, funding for this project was extended to 30 June 2009 pending a decision regarding the provision of money advice services across the city.

At the time of writing, no further funding has been forthcoming. We will let you know if we hear anything more.

Operation ReclaimAssurances have been made that Blackhill will see Operation Reclaim coming to the area in the Summer.

No additional funding was made available but the Operation has been reduced in other areas to ensure that the project could, for the first time, come to Blackhill. We hope to see a range of supervised activities for all young people in the area during the summer.

That’s great news!

THENEW HOUSING ASSOCIATION /CRANHILL AREA ASSOCIATION

Joint Policy Statement

After careful consideration, we have agreed to take further steps in our attempts to reduce anti-social behaviour in our community.

Anti-social action, pursued by Thenew from the first warning stage onwards, will now include as part of our procedures, a statement advising that perpetrators will be excluded from social activities paid for by Thenew and organised by Cranhill Area Association.

The exclusion will apply for a period of six months following the issue of a warning letter. If, during this period, there have been no further reported incidents, this exclusion will be withdrawn.

The funding provided by Thenew aims to assist local community groups in their attempts to promote and manage initiatives for the benefit of the community. Both Thenew and the Area Association agree that, using this funding to allow individuals acting in a manner contrary to this ethos, defeats the purpose of our work.

It should be noted that this decision was not taken lightly.

Cranhill History ProjectFACT, Cranhill Community Project, Cranhill Arts Project, Playbusters, Thenew and a few local residents (current and former) are in the early stages of organising a project to document - in words and pictures - a social history of Cranhill.

We need local people to become involved. You can do this by either sending stories or pictures or by coming along to the meetings.

If you are interested in participating in this project please contact Anne Marinelli, at this office or, alternatively send your stories/pictures to Thenew’s office at 14 Ruchazie Place, Cranhill, Glasgow, G33 3HA.

There had been no proposal by GHA to fit new windows throughout the stock but Thenew staff and the local Sub-Committee worked tirelessly to demonstrate how much these windows were needed.

Before we get to ballot, Thenew has to submit a detailed Business Plan to GHA which shows how we would manage the stock and the investment we would wish to make.

DemolitionAfter carrying out a detailed Housing Futures Assessment, GHA, with the support of the local Sub-Committee, agreed that the 36 no. 1 apartment flats at 11, 15, 17 Blaeloch Drive, 12, 14, 16 Holmbyre Road and 2, 4, 6 Holmbyre Terrace should be demolished. Tenants from these properties are now being rehoused.

New BuildThenew has started discussions with the City Council about possible redevelopment on the site.

The final hurdle is now in sight - if you are interested in joining the Committee, why not pop in to the local Thenew office and talk to a member of staff.

At last, all the waiting is over!

Glasgow Housing Association have agreed that Holmbyre tenants can proceed to the next stage of the transfer process, where tenants are asked to vote ‘YES’ or ‘NO’ to the proposal to transfer ownership to Thenew.

For the last four years, Thenew has managed the houses ‘on behalf of GHA’ - now is the time to manage ‘on behalf of Thenew tenants’.

Local residents - Frank Soutar, Jean Soutar, Karen McCrohan, Lynn Gourlay, Anne Friel, Frank Soutar Jnr and Jeanette Lynch - make up the Holmbyre Sub-Committee, along with two Thenew Management Committee members, Yvonne McShea and George Alexander, who live in Thenew stock in Netherholm.

The Holmbyre Sub-Committee and Thenew staff have worked hard over the last four years to ensure that GHA investment was delivered locally. This has resulted in 47 houses with new fitted kitchens and bathrooms and, at long last, after years of campaigning .... New Windows.

8 9

Castlemilk Office: 49 Blaeloch Drive, Castlemilk, Glasgow, G45 9QJTel: 0141 634 7000 Fax: 0141 634 7077 E-mail: [email protected]

Office Opening Hours: Monday - Friday 9.30am - 12.30pm



CASTLEMILKCASTLEMILK - HOLMBYRE LHO

Properties due for demolition

8 9

Castlemilk Offi ce: 49 Blaeloch Drive, Castlemilk, Glasgow, G45 9QJTel: 0141 634 7000 Fax: 0141 634 7077 E-mail: [email protected]

Offi ce Opening Hours: Monday - Friday 9.30am - 12.30pm



CASTLEMILK

This year’s Castlemilk Family Day was a great success as usual, with residents from all over Castlemilk joining in the fun.

Thenew staff and Committee members from our two local community groups were also in attendance to make this the best day yet!

Thenew had a new fun addition to the event this year to mark our 30th anniversary - a bucking bronco - and this went down a treat; even our Chairperson, Yvonne McShea, had a go!

We would like to thank everyone who attended to make the day so successful - roll on next year!!

CASTLEMILK - HOLMBYRE LHO

Our young people had a ball during the Easter school break!

There was the usual outdoor activities and streetwork going on which our young people always enjoy - football, rounders and other traditional games - but far better than that was the canoeing and mountain bike trips that were co-ordinated by Urban Fox staff.

Due to the continued positive feedback from the young people, Urban Fox have arranged for similar exciting activities to take place during the summer school holidays.

Further information can be obtained by contacting The Urban Fox Programme on 0141 556 1195or why not have a look at their websitewww.urban-fox.org

Fun on the Water!

COMMUNITYINVOLVEMENT‘Come on Board’

Do you have time to help your local Committee?Netherholm Area Association meet every six weeks or so and discuss formal business matters affecting your community.

Would you like to help?It doesn’t have to be with the formal business - we are also keen to involve local residents who have a general interest in their community and could perhaps spare an hour or so of their time (every couple of months) to assist with leaflet drops, organising social events and the like. Any help you can give would be very welcome.

Please contact Ann at your local Thenew office if you can help.

Glasgow South East Regeneration Agency

Glasgow South East Regeneration Agency (GSERA) is one of five local regeneration agencies working together to get Glasgow’s people into work and training.

They can help every step of the way - from careers guidance, job searches, CVs, IT Training, short courses, mock inter-views, money advice, volunteering, customized training, and courses with placements as well as guaranteed interviews.

If you are interested, give them a call on 0141 634 1024 or why not drop in and see them at the Glenwood Business Centre, 21 Glenwood place, Castlemilk, G45 9UH.

10 11



CASTLEMILK CASTLEMILK



10 11



CASTLEMILK

Garden CompetitionDuring the month of July, the Castlemilk Team will be reinstating the annual ‘Best Garden’ Competition.

1st prize will be a £25 Asda voucher and the runner-up will receive a £15 voucher……..winners will be notifi ed early in August.

So come on, get your gardening gloves on!!

CLEAN GLASGOWEnforcement Officers

... Beware!!!We would like to inform our tenants that Enforcement Offi cers are continuing to patrol your area in relation to Dog Fouling and Fly Tipping (this can be a bin bag not disposed of in the bin store area or larger items where arrangements have not been made for the appropriate uplift).

The offi cers have the powers to issue ‘on the spot fi nes’ notices which if not paid may result in prosecution…….. Don’t let it be you!

Colour-changing Plasma wall !

Launch of the CADI busCOMMUNITIES AGAINST DISORDER

INITIATIVE (CADI)To combat the problem of local areas not having community centres for young people to meet, several agencies got together to fund a specially adapted mobile unit to travel round Glasgow and bring facilities out to them.

The CADI bus has now been fully kitted out with the latest technology and is almost ready to go. On the bus, the young people will be able to use computers with the latest software packages including internet access, electronic games consoles and Nintendo Wii. There is also a soft seating area for the young people to sit and chat. As well as the bus, there will be an area for football and other ball games.

The timetable for visits has not been fi nalised but hopefully it will be in our area soon. As soon as we know when it is coming we will pass on the news.

Tell your kids to watch our window for a poster giving all the details.

CASTLEMILK



12 13DEVELOPMENT & TECHNICAL DEVELOPMENT & TECHNICAL

Contacting the Development & Technical Services TeamBy Phone: 0141 550 3581 By Fax: 0141 550 2433

By Email: [email protected] or [email protected]



Photographs opposite show the recent Archaeological dig that was carried out on the site at Green Street/London Road.

The dig excavated the remains of a Clay Pipe Factory which stood on the site in the late 19th/early 20th Century.

The base of the old kiln and chimney were found, along with the fl ue to the chimney and the remains of the walls and foundations of the building.

Some of the old stones from the site have been saved and we hope to reuse them in our new build development.

Some of the old pipes recovered from the site are shown here.

Until the invention of the cigarette in 1832, smoking was by means of a pipe.

Clay pipes were introduced in the 16th Century and are based on those used by American Indians.

The manufacture of clay pipes did not change signifi cantly between the 16th-20th Century so the remains of factories give an interesting insight into this vanished technology.

Christie’s Clay Pipe factory stood on this site in the early years of the 20th Century - a similar one existing in Leith, Edinburgh (pictured left) which was demolished in 1960.

There is a long history of working in clay in Calton - there were local clay deposits - so local people would have the experience. This history is refl ected in street names such as ‘Claythorn Avenue’.

After hearing about the concerns of local residents at a Public Meeting on 1st April, Thenew, in conjunction with the Aberlour, arranged a month long consultation during May.

Plans of the whole development were on display in our main reception at Green Street and staff from both Thenew and Aberlour were available to answer any questions.

A second Open Afternoon on 26th May - to which all Calton residents, tenants and owners were invited - allowed local residents to voice their concerns and find out the facts about the development.

Hers is how we have tried to address local concerns in relation to:

Allocations: A local Lettings Plan is being developed in consultation with local residents which will address concerns regarding access to new build properties for local residents.

Community Facilities: In addition to the Community Room included in our new offices, the Association has written to the Calton Area Association regarding the possibility of using our existing offices as a community facility.

We are confident that this development, which will be well managed and maintained, will be an asset to Calton and we await the outcome of our application for Planning Permis-sion.

“I have received very good information aboutthe plans for new build housing and the Aberlour Trust -

I think these open days are very productive andam happy I attended.”

“I am glad that Aberlour is getting the green light, they (the residents) need flats/houses

to help the kids.” “I think the development will be great for the Calton.”

“So pleased to hear about what Thenew are going to do with our block of housing plus helping others into

our community (thanks Thenew).”

“I am worried this project will attract more trouble to the area.”

Some of your comments on our proposals .....

“I am against the Aberlour project as I feel the Calton needs something for the kids be-

fore doing projects which help other people.”

12 13DEVELOPMENT & TECHNICAL DEVELOPMENT & TECHNICAL





This block at 190-220 Millroad Street is typical of the 3 storey walk up tenement, built in the 1930s, in Calton & Bridgeton. These so called ‘Interwar’ properties provide accommodation for approximately 800 of our tenants in the communities of Bridgeton and Calton.

In addition to ensuring that these properties meet the Scottish Housing Quality Standards (SHQS), the Association wishes to promote the installation of external cladding. Cladding will change the appearance of the block and will increase the energy efficiency resulting in lower fuel bills for tenants and reduce CO2 emissions which is good news for global warming.

The block in the picture has been selected as a ‘pilot’ for this project since it is entirely in Thenew’s ownership and this will allow us to progress cladding as well as new windows, kitchens and bathrooms.

The pilot block will also provide us with information on costs for owners and to explore any grants that may be available.

It is hoped that work on this block will start in late 2009 or early 2010 but this is dependent on Planning Permission.

“Cladding ... will increase the energy efficiency resulting in lower fuel bills for tenants and reduce CO2 emissions which is good news for global warming.”

Cladding: one example of ‘before and after’

14 15





DEVELOPMENT & TECHNICAL

14 15





DEVELOPMENT & TECHNICAL DEVELOPMENT & TECHNICAL

Work continues on the Association’s £3.7 million development at Ruby Street.

Due for completion in early 2010, this project will provide 24 new houses including one specific house for a wheelchair user.

We are currently working on a Lettings Plan with local residents which will determine how these houses will be allocated.

Site at Main Street / Dunn Street to be developed for HousingThe Association is delighted to be able to advise residents in Bridgeton that Glasgow City Council have now issued Thenew with a formal Programme Agreement which will allow us to progress the development of the site at Main Street / Dunn Street / Reid Street / Rumford Street.

The Association has appointed consultants MAST Architects, along with Quantity Surveyors: Reid Associates, Engineers: AJ Balfour and CDM Co-ordinators: Carr McLean & Watson to progress this development.

Bridgeton Strategy Group will be working with Thenew in the development of proposals for this site and there will be an opportunity for local residents to see the proposals for the site later this summer.

The Programme Agreement requires that, in addition to mainstream housing, we have to include ‘particular needs’ accommodation and we will be discussing this aspect of the development with the Strategy Group and local Councillors.

We are aiming for a site start in 2010 so there will be a lot of hard work to meet this ambitious timetable.

New Houses for Ruby Street

These are being carried out in Bridgeton

Allow access at first visit and you will be entered into a

prize draw for a£30 Asda voucher -

donated by Scottish Hydro Contracting

Our aim is to achieve 100% access for our gas engineers with only one visit

You can help us achieve this ... please

phone 550 7220

and make a convenientappointment

text 07919 304119

Call in to83 Green Street





16 17DEVELOPMENT & TECHNICALDEVELOPMENT & TECHNICAL



Over the year from April 2009 to March 2010, we will be spending in excess of £2 millionon major repairs and planned maintenance.

Window ReplacementOur window replacement programme will restart after tendering in autumn this year. Feedback

from tenants on the windows fitted in the last programme has been positive with a number commenting specifically on noise reduction.

Investment in BridgetonThe Association has confirmed its view, that the 3-storey properties at Landressy Street, Landressy Place, Muslin Street and Acorn Street, have a long term future by investing in new central heating systems. Over the coming years these properties will be included in programmes for new windows, kitchens and bathrooms.

All Electric HousesInformation on different options, including gas, is being looked into and we hope to be able to consult with tenants later this summer.

Loft AccessThe Association’s programmes for Digital TV upgrades, loft insulation and water tank inspections all require access to the loft space.

To minimise disruption to tenants on the top floor, we will be changing the padlocks to all our hatches so that tradesmen will no longer need to disturb you.

Medical Adaptations

The Association hopes to receive a further £100,000 to enable it to carry out medical adaptations over the year. If you require an adaptation, please contact your local Occupational Therapist.



16 17DEVELOPMENT & TECHNICALDEVELOPMENT & TECHNICAL

18 19

Fundraising EventWe recently held a successful coffee afternoon in the common room at 71 Main Street. It was very well attended and through everyone’s contribution, we raised a fantastic £208 for Marie Curie Cancer Care.

A big thank you to all who donated raffle prizes and a special thanks to Land Engineering for the beautiful daffodils which we used to decorate the room.

Sheltered HousingDo you know anyone who wants to join our list for sheltered housing in Bridgeton?

The housing is in Main Street and Dale Path - ground and first floor - and each property has a community alarm system installed, as well as the services of our Housing Support Officer.

If you are interested in applying or know anyone who may be interested, please contact Dot Murray on 554 4032.

SUPPORTED ACCOMMODATION SUPPORTED ACCOMMODATION

Our Housing Support Service was recently inspected by the Care Commission as part of their regular monitoring of care and support services in Scotland. The inspector spent a lot of time talking to tenants, getting their views on our service and asking if there are any particular areas where they feel we could do better. She also spent time checking our records. The main themes of the inspection were participation, activities,

recruitment and quality assurance and these areas were measured against the Care Commission’s National Care Standards.

Following the inspection, we were delighted that the Inspector awarded the service a grade of 5 - ~”Very Good” (the top grade is a 6) and that she was

more than satisfied that we are providing a flexible, choice based service which is responsive to our tenants needs. We have a few areas which we wish to develop

further and have drawn up an Action Plan to help ensure we continue to provide a good quality service.

A big thank you to the tenants and residents who participated in our Focus Group meetings and to those who took the time to meet the Inspector. A big thank you also to Ann, David and Dot for their commitment and hard work in delivering our service.

18 19

This year, our Calton Sheltered Housing is celebrating its 25th birthday and this special occasion is being marked with a ‘Tea Party’ and an evening dance at the end June 2009.

All profi ts from the dance ticket sales are going to Marie Curie Cancer Care.

Look out for photos from both events in our next newsletter.

West of Scotland Seniors Forum

Calton Group Seeks New MembersWest of Scotland Seniors Forums are organisations established to engage with local organisations to ensure that local issues affecting older people are addressed. Jointly, they represent the interests of 400,000 seniors in 12 local authority areas and are the umbrella body for over 90 local groups.

The Calton group meets the fi rst Thursday of each month at 10.30am at Tureen Street and has recently been dealing with issues such as the condition of the roads and lack of pavements around Millroad Drive, meaning older people being forced to walk on the road, and the lack of maintenance or gritting in the winter, causes this surface to be unsafe underfoot when the conditions are icy.

The Forum is seeking new members. If you are an older person living locally and have an interest in your community, you are welcome to become involved. For more information, contact David or Ann at Tureen Street (Tel: 554 7904) or simply pop along on the day of any meeting – the next one is due to take place on 2 July.

More information on Seniors Forums can be found on their website - www.wssf.org.uk/index.php - or by phone to 0141 551 0595.

SUPPORTED ACCOMMODATION SUPPORTED ACCOMMODATION

Our Housing Support Service was recently inspected by the Care Commission as part of their regular monitoring of care and support services in Scotland. The inspector spent a lot of time talking to tenants, getting their views on our service and asking if there are any particular areas where they feel we could do better. She also spent time checking our records. The main themes of the inspection were participation, activities,

recruitment and quality assurance and these areas were measured against the Care Commission’s National Care Standards.

Following the inspection, we were delighted that the Inspector awarded the service a grade of 5 - ~”Very Good” (the top grade is a 6) and that she was

more than satisfi ed that we are providing a fl exible, choice based service which is responsive to our tenants needs. We have a few areas which we wish to develop

further and have drawn up an Action Plan to help ensure we continue to provide a good quality service.

A big thank you to the tenants and residents who participated in our Focus Group meetings and to those who took the time to meet the Inspector. A big thank you also to Ann, David and Dot for their commitment and hard work in delivering our service.

The Calton Sheltered Housing Tenants Association are planning their annual bus run to Ayr on Wednesday 12 August 2009.

Further details and booking information will follow to sheltered tenants nearer the time.

20 21

Our commitmentThenew’s Equality & Diversity Strategy sets out our commitment for ensuringthat our tenants and future tenants from an equality group do not experience disadvantagewhen using all our services. The strategy and our equalities policy can be downloaded at www.thenewhousing.co.ukor we can send you a copy – just ask.

We identify the following equalities groups who may face prejudice and barriers when accessing services:-

• Older people• Young people• Black and minority ethnic groups, including asylum seekers and refugees• Faith groups (different religions and beliefs)• Women• Lesbian, gay, bisexual and transgender people• People with disabilities, including people with a long-term illness and people with mental health problems)• Homeless people

Thenew will also actively support measures to tackle sectarianism.

We aim to:• make sure that our offices are easy for you to enter and move about in.• provide the information you need in ways that you find easy to understand. This may mean providing information in

large print, Braille, audio format or in a different language.• review our policies to ensure that they state what equalities issues need consideration so that we are fair to all our

customers.• take into account any particular needs you have during the letting process and once you are a tenant.• take prompt and effective action if you face harassment where you live (such as racial or homophobic harassment).

Why it is important to monitor equalities groupsWithout equalities monitoring we would never know whether our equal opportunities policies are working. Monitoring helps us remove any barriers to our services or unfairness. All of our monitoring information is treated as confidential as set out in Data Protection legislation.

20 21

Communication and Tenant Participation……is about people having their say about housing policies, conditions and the services that we provide. We aim to consistently improve the standard of housing and our services over time. We are always interested in hearing the views and experiences of a wide range of people. We would particularly like to hear the views of people from equalities groups who tend to be under-represented. If you would like your views and experiences to be heard, then we would like to hear from you. If enough people want a voice, then we are happy to form a ‘focus group’, so that we can listen. In addition, we are keen to hear any suggestions you may have that would help us respond to the needs of individuals, communities and equalities groups. This is a key priority for us. Please contact Alison Kevan on 0141 550 7224 or email her at [email protected]

Finally, if you have a complaint and/orare experiencing harassmentWe view any form of harassment, such as racial or homophobic harassment or because of a disability etc., as a serious breach of our tenancy. This means that such incidents brought to our attention will be treated as urgent. We will investigate all reports professionally and objectively. Where it is appropriate and possible, we will take action against the person identified as harassing you, but only with your agreement.

Therefore, if you have a complaint of this nature, and/or if you or anyone you know is experiencing harassment, you should contact your Housing Officer in the first instance. If you have a complaint about the way you have been treated by Thenew, then we will investigate your complaint carefully, sensitively and confidentially.

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Generally, if Thenew provide a backcourt service then our own contractor will take out bulk items the day before, or the day of the uplift service and place the items at the pavement area. Otherwise, it is your own responsibility to pull out any items and leave them at the pavement area on the uplift day only. This does not include white goods such as fridges, freezers or gas canisters etc. which need to be specifically phoned through on 287 9700. Glasgow City Council staff will advise you of the uplift date and therefore when these goods should be placed outside.

It is an offence to put out bulk uplift items at any other time and GCC enforcement staff can issue a £50 fixed penalty notices for offenders. This is classed as fly tipping where any resident can easily report incidents to GCC on 0800 027 7027.

It is also an offence for householders to dump refuse bags on the pavement area at any time where these bags must be put into the relevant bin and/or designated bin areas. If you have a wheelie bin, please remember to ensure that this is taken back in on the same day. If you fail to do this, then, again, GCC have enforcement powers to deal with relevant residents.

Finally, if the service falls on the week of a public holiday - please remember that no service will take place on that week.

Services Within Your Area - Who does WhatWe regularly receive phone calls from residents who are not entirely clear about what services both the City Council and Thenew provide respectively. The table opposite will hopefully make the reporting of various services much clearer.

Service Timescales ContactGLASGOW CITY COUNCIL - LAND & ENVIRONMENTAL SERVICES

Domestic & Commercial Refuse Uplift

Weekly Uplifts

Bridgeton/Dalmarnock 0141 554 0358Calton 0141 287 9700

Cranhill/Blackhill/Baillieston 0141 771 3466Castlemilk 0141 287 2018

Recycling

As determined by GCC Central Reporting 0141 287 9700

Street Cleansing

Bulk Uplift

Litter

Dog Fouling

Graffiti

Illegal Dumping

Fly Posting

Abandoned Cars Allocated Officer 0141 556 0371 / 0141 276 0859

Close Lighting Adopted lighting only Central Reporting 0800 595 595

Backcourt Lighting Adopted lighting only Central Reporting 0800 595 595

Pest Control Glasgow wide EPS Officer 0141 287 9700

Sewage & Drains 0800 731 0840

Roads & Lighting Faults 0800 37 36 35

THENEW HOUSING ASSOCIATIONBackcourt Sweeping

ServicesWeekly Technical Department 0141 550 3581

Landscape Services Seasonal Technical Department 0141 550 3581

Estate Management Inspections

Monthly - rotated staff list

0141 550 3581 (Calton)0141 554 5245 (Bridgeton/Dalmarnock)

0141 774 3030 (Cranhill/Blackhill/Baillieston)

0141 634 7000 (Castlemilk)

Major Repairs & Cyclical Works such as gutter

cleaning

As published in quarterly newsletter

Technical Department 0141 550 3581

Close Cleaning Service Weekly or fortnightly Technical Department 0141 550 3581

22 23WIDER ROLE

Applications toScottish Government Wider Role FundingWe said we would advise you of progress on our applications for grants, so an update is detailed below.

Financial Inclusion training postsWe still await fi nal approval from Scottish Government Wider Role team on this project but we hope to have this soon. This would mean that Willie Sinclair – our Financial Inclusion Offi cer – would have two Assistants to work with him.

As you know, Willie has helped over 200 tenants with welfare rights matters, and that raised over £300,000 for local people. So with two additional posts we can help more people.

Castlemilk Youth ProjectWe have submitted the fi rst part of a grant application to GHA for a further year of funding for the youth project. This will let Urban Fox continue until next summer.

Watch out for the information in the local Castlemilk offi ces and for the Urban Fox van/mini bus. The project will be running activities throughout the school holidays.

Bridgeton Youth Project We have had a number of meetings with the partners (BCLC, Dalmarnock Youth Project and Open Door) to develop this project for young men aged 16-25 in the Bridgeton area.

We plan to put in a full funding application by August 2009. Anne McGreechin at Open Door on Main Street is co-ordinating a number of meetings with the young people to develop the project.

If you want to know more, contact Anne at Open Door or phone Margaret Prior on 550 5940.

Grants from Thenew Housing Association to local groupsThere are grants available from Thenew Housing Association for community groups who operate in the areas and communities where we provide services.

Blackhill: £550No applications received as yet.

Bridgeton: £5944No applications as yet, but we expect to contribute to the gala day and also to the new youth project.

Dalmarnock: £964£500 awarded to the gala day, £464 available.

Calton: £3833We will be working closely with Calton Area Association as to how this money can be best used this year, and have already contributed towards the event on 6 June.

Castlemilk: £878The grant is awarded to Netherholm Area Association for a variety of local events to be run by them this year.

Cranhill: £ 1347Cranhill Area Association has been awarded the full grant for the area this year. They are using the grant for a wide range of family and youth activities.

Baillieston: £273No request received from this area.

Application forms can be downloadedfrom our website

www.thenewhousing.co.uk

or by contacting Margaret Prioron 550 5940

Second World War veterans across the UK can apply for funding to make anniversary trips to places where they saw active service.The Big Lottery Fund has launched a second round of commemorative funding schemes to enable veterans to attend overseas celebrations.

The multi-million pound ‘Heroes Return 2’ programme will provide cash support for veterans, along with their families and carers, to mark anniversaries in 2009 and 2010. A previous round of ‘Heroes Return’ saw more than 39,000 veterans share £16.6 million to visit WWII battlefields, cemeteries and other significant landmarks.

Announcing the new round of funding, Sir Clive Booth, Chair of Big Lottery Fund, revealed he was “delighted” that money would be available to “honour the service and sacrifice” that veterans made. He said “The generation of men and women who served this country during the Second World War gave so much to protect the freedoms we enjoy today. As they get older, pilgrimages to the areas where they saw service become ever more poignant and precious to our veterans.”

“This ‘Heroes Return 2’ funding announcement builds on our previous support for our veterans. We were proud that we were able to contribute to events marking the 60th anniversary leading up to the end of the Second World War – including helping 39,000 veterans and their carers go overseas to revisit those sites where they saw action.”

The new funding has been welcomed by Pat White, National Chair of the Italy Star Association, who said “We are delighted that the Big Lottery Fund has given us another opportunity for more of our veterans, some who have not had the chance to visit their areas of combat, to return and bury their nightmares.”

“The first time I entered a Commonwealth war grave cemetery, it felt as if I was entering a different world, so calm and peaceful: when you walk in peaceful lanes so green, remember them and think what might have been. We do remember them.”

Interested veterans urged to call the dedicated ‘Heroes Return 2’

hotline on 0845 0000 121

Health In Pregnancy Grant

From April 2009, you can claim a one-off, tax-free payment from HM Revenue & Customs (HMRC). The payment is called ‘Health in Pregnancy Grant’ and is to help you prepare for the birth of your baby.

Who can get Health in Pregnancy Grant?You can get the grant if all of the following apply:• you are at least 25 weeks pregnant • your expected date of delivery is on or after 6 April 2009 • you have been given health advice from a midwife or

doctor

you may not get the grant if:• you are subject to immigration control or • you are not present, ordinarily resident or have a right to

reside in the UK

How much do you get?The grant will be a one-off payment of £190 for each pregnancy. It will not affect your tax credits or any other benefits. Everyone will get the same amount – you will not be asked about your income.

How do you claim?Get a claim form from your midwife or doctor any time from 1 January 2009 onwards. Your midwife or doctor must fill in their part of the form and sign it before giving it to you.

You will need to get your claim form to HMRC within 31 days of your midwife or doctor signing the form - otherwise you may miss out on the grant.

You can get a free text message or email reminder to help you remember to claim if you are not 25 weeks pregnant yet.

How is the Grant paid?HMRC will pay the grant directly into your bank or building society account any time from April 2009 onwards. Don’t worry if you don’t have an account - any bank or building society will help you open one.

Documents

Thenew Newsletter Summer 2009