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ByDavidJoyce
www.theoriesofwork.com
Copyright©2013-2018byDavidJoyce.
Allrightsreserved.
Thismaterial,oranypartthereof,maynotbereproduced,ortransmitted,inanyformor by any means, electronic, mechanical,photo-copying, recording or otherwise,withoutpriorwrittenpermission.
Image:Maninahead,FritsAhlefeldt,Added:Apr3,2013,colorillustrationCopyright©2013HikingArtist,AllRightsReserved.www.hikingartist.net
TheoriesofWork:OriginsoftheDesignandManagementofWork
Summary
SUMMARYTHEORIESOFWORK:
ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK
nPartIofTheoriesofWorkwehave
uncoveredtheoriginsofhowwedesignandmanageworktoday.
We have met many pioneers, inventors,influencersandimplementersofacollectionof ideas: ideas that solved problems atdifferent points1 in the eighteenth,nineteenthandearlytwentiethcenturies.
Together, they created the design andmanagementblueprintusedtoday.
AsGaryHamelreported:
Management is undoubtedly one ofhumankind’smostimportantinventions.
Managementwasoriginally inventedtosolvetwoproblems:thefirstgettingsemi-skilled
employees to perform repetitive activitiescompetently,diligently,andefficiently;thesecondcoordinating those efforts in ways that enabledcomplex goods and services to be produced inlargequantities.
In a nutshell, the problems were efficiency andscale,andthesolutionwasbureaucracy,withitshierarchical structure, cascading goals, preciserole definitions, and elaborate rules andprocedures.
For more than a hundred years, advances inmanagement; the structures, processes, andtechniquesusedtocompoundhumaneffort,havehelpedtopowereconomicprogress.…672
I
87
The Prevailing Logic
672ReprintedbypermissionofHarvardBusinessReview.ExcerptfromMoonShotsforManagementbyGaryHamel,issueFebruary2009.Copyright©2009bytheHarvardBusinessSchoolPublishingCorporation;allrightsreserved.
1540-AbriefhistoryofWesternmanagementthought,Copyright©VanguardConsultingLimited
“
”
SUMMARYTHEORIESOFWORK:
ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK9 10
These innovations proved to be extremelysuccessful in advancing industry, and insuccessfuladvancingprosperity.Itisthereforeunsurpr i s ing that these des ign andmanagement industrialisation methodsbecame engrained as the keys to success inmanagementthinking.
At the outset, innovation in the design andmanagement of work flowed freely and wasunbound.However,aftera fast start,wehavereachedthetopendofGaryHamel’sevolutionof management S-curve, where, as hedescribes that innovation “inrecentyearshasslowedtoacrawl”672
ThetopendoftheScurve iscalledtheslopeofdiminishingreturns.
At the top of the S curve, many peoplesuccumb to theeffectsof hubris,whichgivesthem a false sense of security because theworldbelievesandacknowledgesthattheyaretheexpertsinthatfield.678
672ReprintedbypermissionofHarvardBusinessReview.ExcerptfromMoonShotsforManagementbyGaryHamel,issueFebruary2009.Copyright©2009bytheHarvardBusinessSchoolPublishingCorporation;allrightsreserved.
678TheSCurve,Whatiswrongwithsuccess?,InterestingThingoftheDay,GuestArticlebyRajagopalSukumar,September25,2004itotd.com/articles/318/the-s-curve/
SUMMARYTHEORIESOFWORK:
ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK11 12
Thiscausesaproblem;arelianceoncurrentmethodswhichrepelsfurtherinnovationandchange. It has been well observed anddocumentedwherethistypeoffailureleads.
Studies have shown that half a centuryago,the life expectancyof a firm in the Fortune500wasaround75years.Nowit’slessthan15yearsanddecliningevenfurther.699
The pioneers, inventors, influencers andimplementersthatwehavemetinPartIwereeachtryingtosolveproblemsoftheirtime.
Theissueisnotthatthesewereofvalue;foritsolvedproblemsforeachofthesemanagementpioneersinnewways,butwehavenotcontinuedtolearn.692
Conventionbydesignissuboptimalinthe21stcentury,yetthemajorityofwhatwedofollowsthis conventional outdated design. We areconscious of this; every book written bytoday’s management thinkers tells us ourfailings,yetwestilldoit.
Inthe21stcenturywehavedifferentproblemsto solve. What is required is a new mentalrevolution.
A New Mental Revolution
Forsucharevolutiontooccur,executivesandexpertsmust first admit that they’ve reachedthelimitsof [conventional]Management;theindustrial age paradigm built atop theprinciples of standardization, specialization,hierarchy,control,andprimacyofshareholderinterests.672
672ReprintedbypermissionofHarvardBusinessReview.ExcerptfromMoonShotsforManagementbyGaryHamel,issueFebruary2009.Copyright©2009bytheHarvardBusinessSchoolPublishingCorporation;allrightsreserved.
692Freedomfromcommandandcontrol,JohnSeddon,ManagementServices,Summer2005,p.22
699www.forbes.com/sites/stevedenning/2011/11/19/peggy-noonan-on-steve-jobs-and-why-big-companies-die/
SUMMARYTHEORIESOFWORK:
ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK13 14
AsW.EdwardsDemingobserved: Phyllis Moen, a University of Minnesotasociology professor who researches work-lifeissues...saysmostcompaniesarestuckinthe1930s when it comes to employees’ andmanagers’ relationships to time and work.“Ourwholenotionofpaidworkwasdevelopedwithinanassemblylineculture,”680
SteveDenningdescribestheprevailinglogicas“Managers acting as controllers, work is co-ordinated by bureaucracy (rules, plans,reports),topdownstructure,themainvalueisefficiencyandcostcutting.”681
The design and management of work is adirect representation of what’s going on inmanager’sheads.676
It’s how leaders think about the work, thosewhodotheworkandthewaytheworkshouldbedone.279
700TheNewEconomics:ForIndustry,Government,EducationByWilliamEdwardsDemingPublisher:TheMITPress;2ndedition(July31,2000)p.xv
676HermanniHyytiälä@hemppah30thJuly2013basedonNewCaseStudy–O2byStuartCorriganwww.systemsthinkingmethod.com/blog/o2-case-study680SmashingTheClockDecember,BloombergBusinessWeekMagazine,ByMichelleConlin,10,2006www.businessweek.com/stories/2006-12-10/smashing-the-clockwww.businessweek.com/magazine/content/06_50/b4013001.htm
Most people imagine that the present style of management has always existed, and is a fixture. Actually, it is a modern invention, a prison created by the way in which people interact. 700Dr.W.EdwardsDeming
681SteveDenningpresentationLSSC12:MakingtheEntireFirmAgile(&Lean)vimeo.com/43458719
Image:RussianDemingInstitutedeming.ru/AboutDeming/foto_pages/Deming_BW1.jpg
SUMMARYTHEORIESOFWORK:
ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK
“Indeed, the thinkingandbehaviorofalmostallmanagersintoday’sbusinessworldreflectaworld-view grounded in the whole-equals-sum-of-parts and win-lose competitiveprinciples of 19th-century mechanics and18th-centuryclassicalphysics.Thatexplains,Ibelieve, why virtually all improvementinitiatives,includingso-calledleaninitiatives,inevitably generate long-run financial resultsthatfallfarshortofwhatwasintendedbytheinitiatives’ designers.” reports H. ThomasJohnson.682
This engineering mindset that served us sowellinthepasthasnowbecomeoutdated,andisshacklingourabilitytoimprove.
Druckersumsthisupwell:
682ASystemicPathToLeanManagement,ByH.ThomasJohnson,TheSystemsThinkerVol.20No.2March2009
1 540-A brief history of Western management thought, Copyright © Vanguard Consulting Limited
The conventional logic leads to certainmethodstobeappliedtosolvethedesignandmanagementofworkproblem.Unfortunatelymethod is not talked about much inorganisations. Many organisational culturesdo not tolerate questioning of the currentmethodsandtheirimplicitassumptions.1
So much of what we call management consists in making it difficult for people to work 701PeterDrucker
701PeterF.Drucker>Quoteswww.goodreads.com/author/quotes/12008.Peter_F_Drucker
Image:PeterDrucker,PhotographCourtesyofTheDruckerInstituteatClaremontGraduateUniversity
15 16
SUMMARYTHEORIESOFWORK:
ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK
Furthermore we can observe that thetheorieswith their resultingmethods remainmoreorlessstaticaspeoplejoinandleavetheenterprise.675
It isnotevenagenerationalthing;therehavebeen a succession of workforces and leaderssince their inception, yet the conventionallogicseemsremarkablyimpervioustochange.
Theconventionaltheoryofworkisseductive.
illusive forces
It isafactthatmanyalternativetheorieshavebeen proposed by various managementthinkers, but these have rebounded off theprevailingtheoryofwork.
Over and over again improvements arethwarted by commonly-known but illusiveforces.673
It istrue,thattherearesomecompanieswhodo not use all ofwhat has beendiscussed inPart I, but even in these companies theunderlyingdesignandmanagementlogicisinuse.Thisconventionallogicisubiquitous.
the need for change
Itsbeenwelldocumentedthathumanbeingsand the human spirit is designed to explore,innovate, and push boundaries in aneverceaselessquest.Thisisevidentinsomanyaspectsofourlives.
For example, in the last 100 years, we havegonefromthefirstmannedflighttoputtingaman on the moon and living in space, fromthe first gasoline powered car to electrichybrid cars, from rudimentary calculatingmachinestocomputers,frombasicwire
675TheImportanceofKnowledgewww.unreasonable-learners.com/knowledge/
673 www.systemsthinking.co.uk/members/library/systems1.asp Copyright © Vanguard Consulting Limited
1817
SUMMARYTHEORIESOFWORK:
ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK
basedcommunicationdevicestomobilesmartphones,fromabasicunderstandingofhumanbiology to organ transplants, preventativemedicinesandcures.
However, in that time, how we design andmanage work has barely changed. Isn’t thatcurious?Whyisthat?
What was appropriate for manufacturing intheindustrialage,isnolongerappropriateforthe 21st century workplace in the age oftechnology.
It’s the first time since the invention of thesteamenginethatthepersondoingtheworkismore important than the machinery ortechnologybeingused.168
This causes a profound change in labourmanagement relations in the organisation ofwork,andinthestructureofmanagement.168
Dr.RussellAckoffwouldoftenquoteEinsteinwhostated“Wecan’tsolveproblemsbyusingthe same kind of thinkingwe usedwhenwecreated them”. Ackoff would follow this upwith the fact that he had never found amanager or leader that disagreed with thisstatement, but hemet very few that actuallyknewwhatitmeant!
Ackoff stated “Its very easy to agree withsomething you don’t understand. Leadersneed to understand what is the differencebetween our current pattern of thought andonethat’srequired”679
168CC-MProductions,Inc.775516thStreet,NWWashington,DC20012ManagementWisdom.com(800)[email protected]
679Dr.RussellAckoff-KeynoteatICSTM2004,SteveBrant55'sYouTubeChannelwww.youtube.com/user/SteveBrant55
19 20
SUMMARYTHEORIESOFWORK:
ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK
JohnSeddonobserves:
W. Edwards Deming was clear in hisassessmentofhowtosolvetheproblem:
Managers are guilty but not to blame 279JohnSeddon-OccupationalPsychologist
What’s necessary is for management to understand the theory behind the changes that are needed. 702Dr.W.EdwardsDeming
279www.systemsthinking.co.ukCopyright©VanguardConsultingLimited
Image:JohnSeddon,ProvidedbyCharlottePell,Vanguard
702TheEssentialDeming:LeadershipPrinciplesfromtheFatherofQuality,byW.EdwardsDeming(Author),Joyce(editedby)Orsini(Author),Diana(editedby)DemingCahill(Author),Publisher:McGraw-Hill;1edition(November20,2012)p.169
Image:RussianDemingInstitutedeming.ru/AboutDeming/foto_pages/Deming_BW1.jpg
2221
SUMMARYTHEORIESOFWORK:
ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK
ForthistohappenChrisArgyrischallenges:
Wemustnowasksomehardquestions.
Given all the advice from literally hundreds ofbooks and thousands of articles that haveappeared over the past decades have wewitnessed a flowering of new forms of humanpotential?
Have we been astounded by new levels oforganizationalperformanceandcreativity?...
Anyone familiar with recent history knows thedisappointing, even sad, answers to thesequestions.
The world continues apace and we makeincremental technological improvements hereandthere—butonthebigquestionswemovenotaninch.
Wearestuck.Infact,wearetrapped.
A great deal of the theory and practice oforganizational research over the past fewdecades has been unable to change thissituation.674
escape
Butareweall trapped in theprison inwhichDemingandAckoffbothdescribe?
The answer to this is that a very differenttheory fordesigningandmanagingwork hasemergedintheEast,specificallyinJapan,whohave beenable to brake freeof thepast, andhave eschewed the dominant Westernmanagementthinking.
Thiswillbe thesubjectofPart IIofTheoriesofWork;“BeyondOurMindset”.
“”
674BypermissionofOxfordUniversityPresswww.oup.com©OrganizationalTraps:Leadership,Culture,OrganizationalDesignbyChrisArgyris(2010)478wfromChp.6“StrengtheningNewApproaches”pp.195-197
23 24
SUMMARYTHEORIESOFWORK:
ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK
In 1979, Konosuke Matsushita of MatsushitaCorporation (Panasonic, National, Technics,etc.) gave a presentation to a group ofAmericanandEuropeanmanagers.
Iwill leaveittohimtofinishPartIandopenupPartII.
Describingthecommercialbattleahead[betweentheEastandWest],hequietlyexplained:677282
Wearegoing towinandthe industrialWest isgoingtolose.There’snothingyoucandoaboutit, because the reasons for your failure arewithinyourselves.
Your firms are built on theTaylormodel. Evenworsesoareyourheads.
With your bosses doing the thinking whileworkerswieldthescrewdrivers,you’reconvinceddeep down that is the right way to run abusiness. For the essence of management isgettingthe ideasoutoftheheadsofthebossesandintotheheadsoflabour.
We are beyond your mindset. Business, weknow, is now so complex and difficult, thesurvival of firms so hazardous in anenvironment increasingly unpredictable,competitiveandfraughtwithdanger, thattheircontinued existence depends on the day-to-daymobilisationofeveryounceofintelligence.282
677PriceF.,“RightEveryTime”,Alders-hot,Gower,1990
282"QUALITY:QUOVADIS?",TheSwissDemingInstitute(December2006):ErnstC.
Glauser,p.10www.deming.ch/downloads/E_quo_vadis.pdfUsedwithkindpermission.
“ ”
25 26
Bibliography
Image:Maninahead,FritsAhlefeldt,Added:Apr3,2013,colorillustrationCopyright©2013HikingArtist,AllRightsReserved.www.hikingartist.net
ByDavidJoyce
Summary
SUMMARY:BIBLIOGRAPHYNOTES
THEORIESOFWORK:ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK
1 540-AbriefhistoryofWesternmanagementthought,Copyright©VanguardConsultingLimited
168 CC-MProductions,Inc.775516thStreet,NWWashington,DC20012ManagementWisdom.com(800)[email protected]
279 www.systemsthinking.co.ukCopyright©VanguardConsultingLimited
282 "QUALITY:QUOVADIS?",TheSwissDemingInstitute(December2006):ErnstC.Glauser,p.10www.deming.ch/downloads/E_quo_vadis.pdfUsedwithkindpermission.
672 ReprintedbypermissionofHarvardBusinessReview.ExcerptfromMoonShotsforManagementbyGaryHamel,issueFebruary2009.Copyright©2009bytheHarvardBusinessSchoolPublishingCorporation;allrightsreserved.
673 www.systemsthinking.co.uk/members/library/systems1.aspCopyright©VanguardConsultingLimited
674 BypermissionofOxfordUniversityPresswww.oup.com©OrganizationalTraps:Leadership,Culture,OrganizationalDesignbyChrisArgyris(2010)478wfromChp.6“StrengtheningNewApproaches”pp.195-197
675 TheImportanceofKnowledgewww.unreasonable-learners.com/knowledge/
677 PriceF.,“RightEveryTime”,Alders-hot,Gower,1990
678 TheSCurve,Whatiswrongwithsuccess?,InterestingThingoftheDay,GuestArticlebyRajagopalSukumar,September25,2004itotd.com/articles/318/the-s-curve/
679 Dr.RussellAckoff-KeynoteatICSTM2004,SteveBrant55'sYouTubeChannelwww.youtube.com/user/SteveBrant55
680 SmashingTheClockDecember,BloombergBusinessWeekMagazine,ByMichelleConlin,10,2006www.businessweek.com/stories/2006-12-10/smashing-the-clockwww.businessweek.com/magazine/content/06_50/b4013001.htm
682 ASystemicPathToLeanManagement,ByH.ThomasJohnson,TheSystemsThinkerVol.20No.2March2009
682 SteveDenningpresentationLSSC12:MakingtheEntireFirmAgile(&Lean)vimeo.com/43458719
SUMMARY:BIBLIOGRAPHYNOTES
THEORIESOFWORK:ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK
692 Freedomfromcommandandcontrol,JohnSeddon,ManagementServices,Summer2005,p.22
699 www.forbes.com/sites/stevedenning/2011/11/19/peggy-noonan-on-steve-jobs-and-why-big-companies-die/
700 TheNewEconomics:ForIndustry,Government,EducationByWilliamEdwardsDemingPublisher:TheMITPress;2ndedition(July31,2000)p.xv
701 PeterF.Drucker>Quoteswww.goodreads.com/author/quotes/12008.Peter_F_Drucker
702 TheEssentialDeming:LeadershipPrinciplesfromtheFatherofQuality,byW.EdwardsDeming(Author),Joyce(editedby)Orsini(Author),Diana(editedby)DemingCahill(Author),Publisher:McGraw-Hill;1edition(November20,2012)p.169
BIBLIOGRAPHYIMAGESTHEORIESOFWORK:
ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK
W.EdwardsDeming-RussianDemingInstitutedeming.ru/AboutDeming/foto_pages/Deming_BW1.jpg
PeterDrucker,PhotographCourtesyofTheDruckerInstituteatClaremontGraduateUniversity
JohnSeddon,ProvidedbyCharlottePell,Vanguard
INDEXOFNAMESTHEORIESOFWORK:
ORIGINSOFTHEDESIGNANDMANAGEMENTOFWORK
W.EdwardsDeming
JohnSeddon
GaryHamel
ChrisArgyris
PhyllisMoen
SteveDenning
H.ThomasJohnson
PeterDrucker
RussellAckoff
AlbertEinstein
KonosukeMatsushita