ThinDesk Confidential Hosted by TELUS; a Fully Managed IT Solution for Canadian SMB’s from 10 to 500 users

ThinDesk Confidential

Hosted by TELUS; a Fully Managed IT Solution for Canadian SMB’s from 10 to

500 users


ThinDesk & TELUS Partnership

ThinDesk Founded in 2006

2007 ThinDesk partnered with TELUS to offer a new business computing paradigm.

Currently have an established customer base of clients in all verticals.

Gaviller & Partners - GMA LLP - Cziraky Grossi – Cookson Walker LLPHarry James Financial Group - Independent Financial Concepts Group

Closing the Gap – Greenferd – Beer Barrons York Child - East York Family Services


ThinDesk Industry Recognition & Market Potential

Gartner Cool Vendor 2010Top 10 Cloud Computing Companies to Watch

Best Small Business Solution, 2009Profiled in Service Provider Guide

The market is large and growing. According to leading analyst firm Gartner, the HVD market, computing in the Cloud will accelerate through 2013, growing from 500,000 to 49 million units. Worldwide revenue will reportedly grow from about $1.3 billion in 2009 to somewhere around

$65.7 billion in 2013 – or roughly from the current 1% level to approximately 40% of the worldwide professional PC market.

Nominated, Best Small Business Solution, 2011Nominated, Best Cloud Solution, 2011


Cloud Computing – What is it?

The industry is buzzing with…

Application Service Provider (ASP)

Hosting

Software as a Service (SaaS)

Grid Computing

Platform as a Service (PaaS)

Virtualization

Infrastructure/IT as a Service (IaaS)


Cloud Computing – What is it?

Definition…

Internet-based computing, where technological capabilities are maintained off premises and

delivered on demand as a service via the internet, not unlike a

public utility.Wikipedia


Trends Driving Cloud Computing

Massive growth and adoption of Internet and cheap, high-speed broadband

Virtualization – applications separated from hardware

Utility Computing – High-performance, secure server capacity made available as a variably priced, shared service

Software as a Service – applications available on demand, tailored to user need, as a subscription service vs. one-time license fee

Growing disinterest in non-IT companies to be in the computer business


Amazon Web Services

Google Apps

Salesforce.com

No Panic Computing

Utility Services-Backup (Intronis/iDisk)

-Hosted Exchange (Radiant/Sherweb)-Security (Trend Micro/Global Dataguard)

Facebook

LinkedIn

Gmail

Hotmail

Two Kinds of Cloud Computing

Public – “A la Carte” Private

Complete, integrated, planned

IT infrastructure delivered via

secure, high-speed internet

connection, as a variable

cost service, virtualized

(desktop/server/SAN) for cost,

performance and security


What is Thin Computing & Virtual Desktop?

History

1960’s: Mainframe / Dumb Terminals

1970’s – 2000: Invent of the PC and Internet

2010 and Beyond: Shift back to server based computing including virtualization, private cloud computing, virtual desktop, data centre’s etc

Fully Managed Server Based Computing Service

Scalability – Customer never buys another server & unlimited storage

Utility Model – Priced on a per user / per month basis

(OPEX vs. CAPEX)

Enterprise Class Service to SMB


What is a Thin Client?

A Thin client is a “display only” terminal – Desktops & Laptops

Thin Client/Server Based Computing is defined by the fact that applications are executed on dedicated servers at TELUS while the desktop device only needs to provide the display.

It does not have a hard drive, needs no software loaded on it locally and it stores no data. If desktop fails you loose zero data. If laptop is lost, stolen or damaged you also loose zero data.

The Thin Client is connected by a secure private internet connection that provides access to all the desktop applications and data on the servers in TELUS Data Centre.

The service delivers an always on guarantee of 99.99% uptime


What do CEO’s/CIO’s worry about?

BCPBCP – Growing needs to quickly recover, re-provision and re-establish user access to complete desktop environments to ensure business continuity.Flood, Fire, Ice Storms, Power outages, Theft, etc.

Need for Instant Desktop Recovery & Provisioning

Need to be able to support a virtual work environment where users have alternative access to complete desktop resources while working remotelyRemote workers, commuting issues, Maternity, Transit Strikes, Flex Hours etc.Need for Alternative Workspace Access

Flexibility

Competitive confidence – Technologically, are we keeping up with our competitors? Can we move quickly enough? Is our information architecture able to support business growth? How can we maintain an edge?

The Competition

ComplianceNeed to contain desktop proliferation and build a standardized, centrally managed desktop environment that adheres to internal and external compliance guidelines

Need for Desktop Consolidation & Standardization

IT Costs IT Budgets and costs- Hardware and some software costs have dropped butthe costs of support, security, backup, mobile connectivity etc have soared.More and more IT services have been added in the last 5 years. Off site network backup, Security Audits, Software/Licensing audits, Staffing costs

Need for reliable, predictable costs, TCO


What do CIO’s and Tech Managers worry about?

Heterogeneity

Software Compliance Risks

Upgrades Patches

Threat of Licensing Audits!!

Internal

External

> 70% of TCO ($6,800 USD* / user/ year)

High Management Costs

-IDC

*Gartner

Admin Inefficiencies

Staff are too tactically focused

-IDC

Low Resource Utilization

The desktop is the least utilized resource on the

network!

“Over Buying” for the Desktop

Security ThreatsPhysical Security and TheftFirewallsPoliciesSecurity ComplianceViruses/Adware/Spyware


What do CIO’s and tech managers worry about?

Multi Locations Support

Bandwidth Between OfficesRemote UsersFile SynchronizationDocument Collaboration

Proper Backups Physical Theft -Verified Recovery -Offsite Hardware Failure E mail Archiving SOX compliance

BCP and Backup HR and Training

Application TrainingSecurity and Policy TrainingSupport /Help DeskTrouble TicketingManaging Spikes in Support

Time Wasting Irritants

Spam Spam Spam

Forgotten PasswordsException Support

……and more and more

VOIP- What to do?Hardware and Software Asset TrackingISO Compliance 17799

Growing Peripheral Management

PDA's Wireless and Mobile E mailIP conferences/CamerasPrinting


ThinDesk Managed Services – Total Product Offering

Data Centre & Hosted Infrastructure

Storage

Security

Private Network Connectivity

Applications

Remote – Travelling / Home Office

Management & Support

Other Services

• Hosted Server(s) VMware platform in a Tier III, SAS 70 TELUS Data Centre

• Each user’s Virtual Windows Desktop • All Applications• Active Directory

• Hosted Data Management• File Services• E-Archiving of older data• Daily Off-site Backup• Storage added as needed

• Enterprise Software Services (Virus Protection, Anti-spam, Malware)

• Enterprise Virtual Firewall • IDS/IPS for intrusion detection• Tight controls on physical access

• DSL / Bonded / T1 / Fibre Private, Monitored Dedicated Connection

• Microsoft Office 2007/10 – Enterprise Edition and Licencing Fees

• Hosted Microsoft Exchange Email• All Apps – Accounting, CRM, ERP, HR, etc.

• Remote Access – Juniper SSL VPN from any device, anywhere

• Smartphones – Blackberry (BES), iphone / ipad, Android with wireless integration

• 24x7x365 Data Centre Monitoring and Management

• 8am to 6pm – Unlimited user helpdesk support• Daily patches, updates and maintenance• Onsite Support

• Web Hosting• Web Filtering


Benefits – reduced total cost of ownership

Fewer IT resources

Lower IT maintenance

Lower IT support costs

Economical Thin Client hardware

Our Typical TCO study for new customers shows 30-40% savings

Industry analysts have showed thin clients can save more than 40% over the costs of running PCs

85% reduction in power usage


benefits – lower total cost of ownership

20% - 40% Annual Savings – Cost Calculator


Benefits – improved business continuity & productivity

TELUS’ SAS70 compliance to guarantee standards

Mobile worker support

Remote location support

Thin computing has been found to reduce worker downtime by 88%

Access to desktops and business systems at anytime, from any device anywhere !


Benefits - data security and compliance

Ensures strictest and most secure IT environment

Lower risk of viruses and malware

Reduced risk of data loss

Data protection legal compliance

Simplified protection of personal records and privacy

Regulatory Compliance

Enterprise Business Continuance Plan and Disaster Recovery are built into the solution


Benefits – green computing is good business

Thin clients 85% more energy efficient than PCs

Longer life than PCs

Generate less heat and NO noise

Eliminate your server room with heating and cooling and consolidate 10 servers to 1.

Reduction in CO2 emissions annually

Consolidated 120 Servers down to 4, hydro savings of $25,000 and reduction of100 tones of CO2 emissions.

New 2010 Toronto Hydro Rebate:

Toronto Hydro will give you a hard $$ rebate for moving to ThinDesk.

$1000’s or up to 50% of the project. Positive ROI!


Smaller Businesses – Before…Many Points of Pain and Failure

Core AppsExchange

OfficeAdobeBESVirus

FirewallBackup Protocol

OfficeAdobe

Local/Personal Files

PC LAN

VPNBES

Switch

Modem

Backup

Pain Points

•High Cost of IT Management•Heterogeneous PC mix (age/brand)•On-going desktop maintenance (patches/updates/repair) •Multiple Images•No business continuity plan (vulnerable to physical calamity)• Individual data at risk to loss through theft / damage• Poor On-site IT support (in-house or VAR contract)•Poor Remote Access• Little or No Physical Security• Poor Backup Process• Support for many different types of Devices• High User Expectations•Difficulty Supporting Multiple Locations

Points of Failure

•Local Power•UPS Failure•Physical Server Failure •Switching Failure•Modem Failure•Router Failure•Internet Failure•Operating System Failure•Software Failure•Failed Backup•Support Failure•Data Loss/Data Leakage


Large Enterprises Operate Tier 3 Data Centres

PC LAN

Front End Back End

Firewalls Climate Control F

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up

pre

ss

ion

24/7 Support

Co

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A

cc

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Backup Redundancy/Failover

Web Filtering

Ph

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Tier 3 Data Centre

High Performance / High Utilization Server and SAN through

VirtualizationThin Client LAN

Internet

VPN

BES

Remote and Mobile Users

Internet Gateway

Switch


Small Businesses - After

Front End

Thin Client LAN

Secure Private Network

Router

Firewalls Climate Control F

ire S

up

pre

ss

ion

24/7 Support

Co

ntro

lled

A

cc

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Backup Redundancy/Failover

Web Filtering

Ph

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High Performance / High Utilization Server and SAN through Virtualization

Internet

SSL VPN

BES

Remote and Mobile Users

Core AppsExchangeMS Office

AdobeBESVirus

FirewallBusiness Continuity

Same User Experience

Custom AppsAdobe

Local/Personal Files


THINDESK Centralized Solution

INTERNET

Mobile DevicesRemote and Mobile Users

Home Other Locations

Secure LAN Extension (Backbone)


The ThinDesk environmentis connected into all the

components required in a fully redundant SAS70

compliant facility.

Client Office 1

UserUser

Client Office 2

UserUser

ThinDesk Redundant VMware Server and SAN Farm

Client ServersWindows ServerMicrosoft Office

Standard Apps (Acrobat, Flash

Virus/Malware/Spyware/Adware Protection

All other client Applications



Partners

TELUS Data Centres – Fully connected across Canada

TELUS Data Centres

Bartor Road

Calgary IDCVancouver IDC

CalgaryTELUSTower

Montreal

Please click on the pictures above to access information specific to each Data Centre

TELUS National IP Network and Interconnection Points

TELUS Network

Alliance Network

TELUS Data Centres

Switching Centres

Interconnection with Tier 1 Canadian, US and global

Internet backbones including Cable & Wireless and Sprint

US

Please click here for information on Data Centre Design

Considerations, The Uptime Institute, etc.

Customers&

References

Feedback &SuggestionsWhiteboard

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Contacts CompetitiveMatrix

LaunchHosting

Pricing Tool

LaunchManaged

Service Request

Victoria

Laird

Rimouski

ComplexSolutioning

Matrix

TELUS Skills & Capabilities

8 Data Centres; 250 000+ sq ft rasied floor space

50 000+ desktops supported

500+ terabytes online storage

16 Automated Tape Libraries; 400 000+ tapes

600 000+ help desk interactions/yr; 60 000+ users

6 000+ managed servers 3 300+ MIPS

2 800+ production database instances

5+ million impressions per month

5+ million mail pieces per

month


Internet Data Centre – Security Audits

SAS 70 Type III and Canadian CICA5970• TELUS’ Managed IT Solutions (MITS) are audited yearly for

Managed IT Solutions services• Unqualified result• SAS 70 examination satisfies both Canadian regulatory

reporting requirements as well as the US’ Sarbanes Oxley regulatory financial requirements

ITIL• ITIL™ stands for Information Technology Infrastructure Library

TELUS’ current selective implementation of ITIL™ has focused on the processes that have the most impact, the highest value, to the customer;

Change Management, Problem Management, Incident Management and Service Desk Incident Management has been a notable success in TELUS’ ITIL implementation (resolution time has undergone a 45% reduction since implementation)


Data Loss and Security Breaches in the News

25% of laptop computers are lost, stolen or damaged each year

Many Professional do work and store data on their laptops

Much of this data is HIGHLY confidential

This data typically travels around unprotected and unencrypted.

Most people do not properly safeguard or backup their data.


Why now?

Technology

Hosted Exchange & Hosted Sharepoint

Better and more reliable bandwidth

Server Virtualization

Culture

Companies are more comfortable with Outsourcing

Companies are more comfortable on web for business

Economy

Companies are looking for long term savings


RECAP: KEY business drivers

Reduced Total Cost of Operation in IT

Improved Productivity: Removal of your IT headaches

Enterprise Data Security and Compliance

Implement Enterprise Disaster Recovery & Business Continuity

Green I.T. – Reduce your Carbon Footprint by 80% with server removal, consolidation and huge desktop power savings. Toronto Hydro Rebate will cover hardware purchase costs with Positive ROI.

Talk to us today for a FREE Total Cost of Operation Study and Proposal.


ThinDesk Partners: Questions?

Documents

ThinDesk Confidential Hosted by TELUS; a Fully Managed IT Solution for Canadian SMB’s from 10 to 500 users