Third-party Default PreventionA Panel Discussion

Introductions Panel Discussion Q&A

Agenda

Kevin HarrisDirector

Customer Operations & SupportTG

Round Rock, TX

Judith WitherspoonSenior Vice PresidentEdfinancial Services

Knoxville, TN

Deb Barker-GarciaVice President, Financial Aid

CCiLos Angeles, CA

Rhonda MohrSpecialist, Student Financial AidCalifornia Community College

Chancellor’s OfficeSacramento, CA

Josh MoreyAssociate Director, Financial Aid

California Baptist UniversityRiverside, CA

Moderator:Eric Johnson

PresidentStudent Outreach Services

Indianapolis, IN

Panel Discussion

At what point does your institution become concerned about student loan default/cohort default rates?

Does the answer depend on school type?

What factors help determine which default management activities or responsibilities should be outsourced vs. maintained in-house?

Why?

What are your expectations of third-party default prevention providers?

What are some key features or attributes that are important when selecting a provider?

Is your buying process more formalized (RFI/RFP) or does your situation allow you the flexibility to make a sole-source purchase? Why?

What tips can you share about budgeting for default prevention services?

How can budget constraints impact the buying process?

How do you effectively communicate a third-party relationship to borrowers?

How do student borrowers respond to the addition of a third-party provider?

How can you determine if a partnership has been successful over the short-term and the long-term?

Is there any other information you would like to share with the audience?

Audience Q&A