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This edition of FMA Online is proudly supported byEnter sponsor name

Issue 63, Jun 2012

Welcome to the June edition of FMA online. Without a doubt this time of year always presents asignificant time in our industry. The recent release of the Australian Government budget, the endof financial year and the preparation for the year ahead are but a few of the items, which fill ourtime. For your association, this time is currently being spent evaluating the outcomes of ideaction 12.The National conference was a resounding success with a great deal of focused and informativeresearch imparted through the course of the two days. The site visits were very well received andprovided an additional level of engagement for those who were able to attend. Overall theconference saw a growth in numbers participating in all areas of the conference. This has set thebench mark as the conference program in 2013 will continue to focus on the strategic andtechnical aspects of the industry. As you can imagine the preparation for the conference next year in Hobart is well underway andIdeaction 2013 is shaping up to be even bigger and better. Another defining opportunity for the association has been the first series of meetings of the newportfolio groups. The groups which have met are starting to put together a plan for their portfoliofor the next 12 months. This plan will set a short and medium term strategic direction formarketing, education, knowledge and advocacy. These directions/actions will provide insight forthe Board as they enter the next phase of strategic planning. Most groups still have availablespace for interested members from each State/Territory. If you are interested in helping drive arevitalised agenda in these portfolio areas, please contact info@fma.com.au This month marks World FM Day, which is to be held on Thursday 28th June. This Global FMinitiative provides an opportunity to celebrate the success of facilities management as aprofession. Around Australia each branch will be engaging in various activities (see branch

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reports). Although all of these are not on the actual day, Australia is certainly taking everyopportunity to celebrate our profession. The map of activities being undertaken across the globeis available by clicking here. As the new financial year approaches, FMA is recommencing a technical series of seminarsaround Australia specifically for members. The first in this series is focused on lighting andillumination. With many members expressing a great deal of interest in the area of LED lightingand lighting controls, this seemed like a logical topic to kick of this new technical series. Remember also to log in to the FMA Australia linkedin group to engage in interesting and topicalconversations about facilities management. Nicholas BurtCEO

Issue ContentsBranch News

Branch NewsACT BranchNSW BranchQLD BranchSA BranchVIC BranchWA Branch

inForMinForM

Professional DevelopmentMembers Only OpportunitiesDiscount opportunities with SGS

LinkedinAre you part of the conversation?

ideaction12Wrap upBranch & Member AwardsHobart in 2013

Member ProfilesAndrew HudsonHazel Lawrence

Total Facilities LiveTotal Facilities Live

Branch NewsBranch News

Branch activities have been varied and topical across Australia. They have been well received by

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members and the variety of activities has proven a success. Activities have consisted of Breakfast briefings, Site tours under the FM Smart banner and theluncheon speakers. Listed below are the past events and upcoming events. Please make use ofthe links and visit the write-ups, photos and registration forms for further information. Thank you to the organisations that support these activities as they make the opportunities andexperiences possible for members. It is great to see the inForM eventsfor those in the industry under 35 back this year and we thankKingfisher Recruitment for their support. Listed below is information on past and upcomingevents.

ACT Branch

Recent Events23 February ACT Branch FM Smart Seminar – National Capital Authority, Speaker AndrewSmith National Capital Authority22 March ACT Branch FM Smart Seminar – Designers & Facility Managers Friends or Foes?Speakers Chris Arkins – Stensen Varming Kindly supported by Jones Lang LaSalle19 April ACT Branch Luncheon – Activity Based Working A solution for the Canberraworkplace. Kindly supported by Jones Lang La Salle; Speakers Rajiv Nagrath Jones Lange LaSalle and Simon Teschendorf – Department of Finance and Deregulation24 May ACT Branch FM Smart Site Visit & Seminar – Introduction to Basic Building Services& Lovett Tower sponsored by Airmaster and presented by Vince Malouf – Cromwell PropertyGroup and Rob Liesegang - AIRAH

NSW Branch

Recent Events22 February NSW Branch Golf Day @ St Michaels Golf Club

144 players enjoyed a great day at St Michaels Golf Club. Special thanks to the sponsorsfor the day, Actrol, A G Coombs, Bayton, Capston Recruitment, Bosch, CP Electronics, FMSolutions ,GJK Facilities Management, Hirotec, Leighton Contractors, Philip Chun, PremierCrate Hire, TJS Services, Wilsons Security For all the photo of the day please click herehttp://www.flickr.com/photos/fmaaustralia/sets/72157629960725797/ Congratulations to the following winners.First Prize supported by Bosch

Culligan Water team: -Gavin SheehanCliff LyonsLevi Brett

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Michael Boston 2nd Prize supported by Capston Recruitment

Hays Facilities Management Team :-Paul BulmanBrian VaughanTroy MoorehouseDan Owen

3rd Prize

FDC Construction & Fitout Pty Ltd Team:-John PatonPaulCraigDave Stevens

Nearest the Pin supported by Philip Chun & Associates

Levi Brett from UGL Services Longest Drive supported by Hirotec

Tobias Salomonsson from Philip Chun & Associates23 March NSW Branch Luncheon – Activity Based working a solution for all business sizessponsored by Jones Lang LaSalle

Special thanks to the speakers Suzanne Young Executive General Manager of GroupCorporate Services Commonwealth Band and Rajiv Nagrath Director of CorporateConsulting Jones Lang La Salle

17 April NSW Branch FM Smart Site Tour – WorkSmart@420 Jones Lang LaSalle’s AustralianHQ sponsor Jones Lang LaSalle, Speaker Rajiv Nagrath

This site visit and presentation was held to follow on from the Activity Based Workingluncheon. Those that attended to this visit walked through and investigated the pro andcons of these areas following the presentation. All found the site most interesting andimpressed with the facilities and what has been done with sustainability, lighting, space andstaff requirements.

QLD Branch

Recent Events28 February QLD Branch Breakfast Seminar – How Carbon Pricing & the new Waste Levyaffect Facility Management

Thank you to our sponsor SITA and the presenters John Annas – Energetics Pty Ltd andDavid McAlister Brisbane City Council

18 April QLD Branch Luncheon & Site Visit – People and Property at the GabbaThank you to our supported by Hiflow Industries, Total Building Maintenance, and UniversalPacific Construction Group Pty Ltd More than 100 members and guests gathered at the GABBA to hear a presentation byKeynote Speaker Pat Howard General Manager of Team Performance for the Australian

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Cricket Team along with the GAB BA’s Facility Manager Alex Kovchenko and Electrical Co-Ordinator Russell Webster. Following these memorable presentations guests made their way to an exclusive site visitdeep within the GABBA. Gathering afterwards for drinks and cheese guests mingled andnetworked with speakers and asked all those burning questions about the in and outs of theGABBA and the Australian Cricket Team.

Upcoming Events28 June QLD Branch WORLD FM DAY Luncheon – Activity Based Working A solutionfor all business sizes

Proudly Supported by formula interiors Jones Lang LaSalle has recently launched their national headquarters at 420 George St,Sydney. Rolling out their proprietary activity based working program, WorkSmart, their new3,600 sqm tenancy has given the organisation a new lease of life. WorkSmart is the new standard in workplace at Jones Lang LaSalle providing a combinationof non-traditional work practices, non-territorial activity settings and multiple worklocations which support enhanced mobility of teams and individuals, as well as moreeffective utilisation of the workspace. WorkSmart is an integrated and innovative approach to the work environment andconsiders how people, places and technology enable all of our staff to work at their best. This presentation has been rolled out across Australia with rave reviews and greatattendance. Don’t miss this chance to hear all the ins and outs. A presentation that will notbe forgotten and one that you will walk away thinking of all the possibilities and options youhave for the future. Speaker:Rajiv Nagrath, Director Corporate Consulting Jones Lang LaSalle Click here for more information or to register.

18 October QLD Branch Golf Day QLD golf day Oxley golf course

If you wish to sponsor a hole or the longest drive, or even the drink cart or 1st Prize pleaseclick here If you would like to play or book a team please click here

SA Branch

Recent Events

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2 February SA Branch New Year EventSouth Australia Branch kicked the year off with a meet and great including a presentationfrom NicholasBurt with an update on the industry news and FMA Australia. This highlysuccessful event was held to allow members to get meet the committee and hear moreabout what FMA is all about. The turnout was testament to the industry support FMA SABranch are experiencing.

28 March SA Branch Luncheon all about FluoroCycle presented by Senator the Hon DonFarrelland sponsored by SITA .

This event highlighted the achievement of many companies who have joined theFluoroCycle scheme and it was a chance for participants to hear how they can get involvedin the future. This was the first event of the national event program that is being run byFMA Australia and FluoroCycle. Please click here to for Photo linkhttp://www.flickr.com/photos/fmaaustralia/sets/72157629699312179/

Upcoming Event

28 June SA Branch FM Smart WORLD FM DAY Seminar – Royal Adelaide Hospital 4-6pm

The new Royal Adelaide Hospital will be located in the heart of the CBD, and is scheduled to be completed in 2016. Thenew hospital will replace the existing Royal Adelaide Hospital which opened in 1840.The new Royal Adelaide Hospital will harness the latest in architectural design to create a healing environment forpatients and a positive working environment for staff, all while minimising the building’s environmental footprint. Joinus in celebrating World FM Day by attending the first in a series of seminars to be held by FMA Australia on this majorinfrastructure project for South Australia.This presentation will provide information about how the project is developingand the early involvement of FM during the design of the Hospital. Presenter: Pat O’Donnell, Project Co-Representive,SA Health Partnership Nominees Pty LtdDon’t miss this opportunity as spaces are limited!

For further information please click here

VIC Branch

Recent Events16 February VIC Branch FM Smart Seminar with the Small Business Commissioner withthanks to Geoff Browne the Victorian Small Business Commissionaire. Thank you to oursupporter GJK Facility Services.

28 February VIC Branch FM Smart Site Visit to Freshwater Place supported by FacilityManagement Victoria Pty Ltd and thanks to our speaker David McGlashan.

A new adventure for FM Members to go behind the scenes of a residential complex. Manylessons were learnt and many questions were raised. All walked away with a newunderstanding of residential FM.

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27 March VIC Branch FM Smart Site Visit to Simmonds Stadium in Geelong

This is the first time FMA Australia has held an event in Geelong and we were delighted tosee so many enjoy the experience of going behind the scenes of the stadium and findingout all the ins and outs. Following this success, other activities are planned for Geelong inthe New Year

30 March VIC Branch Golf Day @ Woodlands Golf Course

What a spectacular Day Victoria turned on for the annual golf challenge. As the sun roseover the course and the players made their way to their respective holes anticipation wasfelt all round, who would win this year? Who would be last this year? Who would hit thelongest drive or be nearest the pin? But the big question all asked was how many ballswould be lost today ?Thank you to our Sponsors AG Coombs, FM Solutions, GJK Facility Services, HydroChem,Judd Farris Recruitment, Kingfisher Recruitment, Leighton Contractors, Morgan Consulting,Multiserv, Veolia Environmental Services. Congratulations to our winners…. First Prize Sponsored by AG Coombs

Gavin Sheehan - Culligan WaterPeter Ritchie – Culligan WaterDerick Robert – AirmasterAndrew Furlong – Airmaster

Second Prize

Cameron Duck – Veolia Environmental ServicesNick Bole-Brown - Veolia Environmental ServicesSimon Pinwill - Veolia Environmental ServicesChris O’Neill - Veolia Environmental Services

Third Prize

Lou LaDelfa – GJK Facility ServicesAnton Greyling – UGL ServicesLevi Brett – UGL ServicesRoss McMahon – UGL Services

Nearest the Pin

Sponsored by Kingfisher Recruitment - Gavin Latross – ThyssenKrupp ElevatorServicesSponsored by Morgan Consulting – Luke Di Petro – Australian Essential Services PtyLtd

Longest Drive

Sponsored by Multiserv – Shane Smith – AHI CarrierSponsored by Judd Farris Recruitment – Clinton Brown – DMM

20 April VIC Branch Luncheon – Activity Based working a solution for all business sizessponsored by GKJ Facility Services

Following the huge success of the NSW presentation presenter Rajiv Nagrath - Jones Lang

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La Salle presented this outstanding presentation to a packed house at the RendezvousHotel in Flinders Street, and new location for luncheons.

Please click here for a copy of the presentation

08 May VIC Branch FM Smart Site Visit to Triptych Apartments hosted by FacilityManagement Victoria Pty Ltd

This site visit registration was closed soon after it was opened with the overwhelmingresponse of members wishing to go behind the scenes of an inspired luxury apartmentbuilding committed to leading the way in sustainability.Triptych is an excellent example of a residential building that was built using sustainableenvironmental design. Incorporated into the design and construction are large communityliving areas called villages, bamboo flooring in apartments and common areas, a verticalgarden, harvest water tanks and a co – generation plant. The gas turbines from this plant generate the majority of power for the common areas. Theby-product of this generation is heat, and this heat is used to warm the village areas, thepool and supplement the domestic hot water supply.

05 June VIC Branch FM Smart Site Visit to Victorian County Court maximum capacity

The Victorian County Court Facility was opened in May 2002. It is privately owned,maintained and operated by The Liberty Group, a wholly owned subsidiary of ChallengerLimited. The Facility was constructed to a premium quality in accordance with a public privatepartnership agreement. The Liberty Group provides the accommodation, security andinformation technologyServices through its service partners (Honeywell, G4S & Interform). The Facility is located in the heart of Melbourne’s Legal precinct, on the corner of Williamand Lonsdale Streets. It is in close proximity to the Supreme, Magistrates’, Children’s andCommonwealth Law Courts. This unique behind the scenes viewing of this prestigious complex was sold out just afternotification was released. Participants enjoyed a tour which included a variety of courtrooms, custody areas and main plant rooms, and we thank our host David Baguley,Facilities Leader for Honeywell for this informative and enjoyable tour.

Upcoming Event

22 June VIC Branch WORLD FM DAY Luncheon – Cogeneration & Trigeneration

The green building revolution has seen the emergence of cogeneration and trigenerationsystems as a means of generating energy on site and reducing the environmental impact ofthe building. At present, there are approximately 44 sites across Australia, which haveadopted the technology with varied success. But do the benefits outweight the costs? As our prospects of rising energy costs, increasing consumption and application of carbon

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taxes goes from conversation points to reality, our focus on onsite generation in the CBDhas become more intense. Our guest speakers divergent views will come together to explore some of the moresignificant opportunities and risks for facilities managers associated with the growing use ofthis technology. On completion of the brief presentations the speakers will sit as a panel to answer yourquestions. Our speakers are:• Mr Craig Walter – Manager (Emerging Markets), AG CoombsA presentation on the basics of generation technology including the financialdrivers and benefits. • Dr Vyt Garnys – Managing Director, CETECA presentation the emission issues that this green technology may causeoccupants and facility managers. • Representative from the power distribution industryA discussion on the challenges facing project participants in connecting to the grid. For more information or to book please click here

10 July VIC Branch FM Smart – Site Visit to Chadstone Shopping Centre

We all know Chadstone as a premium shopping destination, but how does it run sosmoothly from an operational viewpoint?

With a GLA of 176,000 sq meters and over 9,500 car parking spaces Chadstone seesapproximately 20M visitors through its doors each year. This includes over 238,000shoppers during 34 hour pre-Christmas trade and a further 166,500 on Boxing Day.

The FMA invites you, in conjunction with Colonial First State Asset Management, for anexclusive tour to learn how their 14 person operations team successfully operates. Yourhost, Rod Thomas, Operations Manager for Chadstone will take us through how his teammaintains the centre to ensure the initial impact is felt upon entering the complex to theease by which they leave.

He will explore the following:-

How are operations successfully maintained during major redevelopments? Contractormanagement including security, cleaning and waste management;

HVAC, vertical transportation and lighting systems overview;

How to successfully ensure your operational team (direct and non-direct) works effectivelytogether to deliver a first class service;

If you would like to attend this site visit please click here for further information. Places willfill fast so book now.

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WA Branch

Recent Events02 April WA Branch FM Smart – Site Visit to Bishops See

Special thanks to our sponsors Hawaiian, 235 St George and Brookfield This site visit to Bishops See, 235 St George’s Terrace, was a chance to chance to visit,explore and learn about a successful development which is a nine-level commercial toweron the heritage-listed Bishops See site, Perth’s best address set in historic gardens. TheBishops See South Building achieved the first 5-Star NABERS Energy rating for an officedevelopment in Western Australia. The office tower is also the first commercial property inWestern Australia to be awarded a 5 Star Green Star rating with the Green Building Councilof Australia.Thank you to our speakers:Phil Hues who is a Technical Director and Chartered Mechanical Engineer with Aureconspecialising in ESD, low energy design and advanced building analysis and Jim Chaffer whohas been with Brookfield Multiplex as Senior Services Manager for over 20 years working onmajor development projects from public infrastructure to commercial office towers.

3 May WA Golf Day – Burswood Golf Course

Sponsors BurkeAir, CPD Group, Urimat Australia, Cleandustial, Leighton Contractors

Upcoming Event

28 June WA Branch WORLD FM DAY FM Smart – Site Visit to State Theatre Centreof Western Australia

Sponosored by Airlite Group

Located on the corner of Roe and William Streets in Northbridge, the State Theatre Centreof Western Australia features the 575 seat Heath Ledger Theatre and the flexibleperformance space, Studio Underground, capable of seating over 200 people. Includedwithin The Centre is The Courtyard, a multi-purpose outdoor events space as well asrehearsal rooms and flexible use private suites. The State Theatre Centre of Western Australia was designed by Kerry Hill Architects, thedesign delivers a building which not only provides a functional and inspiring venue forperformers and their audiences, but is also a defining architectural landmark for Perth.This is a rare opportunity to see behind the scenes, of this landmark building in Perth. Presenters:Frank Piano from the State Theatre Centre of Western Australia This unique event is being held in conjunction with FMA Australia’s World FM Day. FULLY BOOK: to register your interest for a future tour contact info@fma.com.au

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Victoria branch held an inForM site visit on Thursday 31 May at Museum Victoria. Maximumnumbers attended for this very informative site visit lead by Matthew Cercone – Museum VictoriaFacility Manager and Chirs Axton the Building Service Engineer. Thank you to Kingfisher Recruitment for continual support helping of the inForM programs forunder 35’s. For pictures please click herehttp://www.flickr.com/photos/fmaaustralia/sets/72157630116236866/ Upcoming Event The next inForM for Victoria is to be held on Thursday 30 August at the Eureka Tower. If you havean interest to attend this site visit please email Amanda Crofts ac@fma.com.au inForM events are currently being finalised for all the other states and they will be advertised inthe weekly branch emails.

Professional DevelopmentMembers Only Opportunities

Get Illuminated with Lighting Short Course – Thursday 23 August | ibis MelbourneCome along to FMA Australia’s first full day seminar to learn how to improve and betterunderstand your lighting. You will get expert advice from an independent professionalarming you with the know-how to navigate energy reduction schemes and lightingspecification.

Winning Words Persuasive Tender and Proposal Writing Master ClassThe Master Class is a facilitated distance learning Program conducted over six weeks and isapproximately equivalent to a two-day classroom training course in terms of timecommitment. This course is delivered by webinar in one hour sessions and an additionalcoaching session. If you are interested in attending this course in your state please send FMA an email topd@fma.com.auCourses for 2012-2013 are still being finalized, keep posted for more coming to your state.

Discount opportunities with SGSEnergy Management Systems Foundation Training Course

This course is an introduction for anyone involved in the development, implementation andmanagement of energy management systems. Perth: 31st July 2012Brisbane: 22nd August 2012

Quality Management Systems Foundation Training Course

This course is an introduction for anyone involved in the development, implementation andmanagement of an ISO 9001:2008 management system.

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Perth: 24th July 2012Brisbane: 14th August 2012

Quality Management Systems Internal Auditor Training Course

This 2 day course will equip participants with the knowledge and skills needed to assessand report on the conformance and effective implementation of processes, and tocontribute to the continual improvement of the management system. Perth: 25th-26th July 2012Brisbane: 15th-16th August 2012

LinkedinAre you part of the conversation?

Launched last year, the FMA Australia Linkedin group is growing rapidly, recent passing 600members and is set to reach its first thousand in coming months. The group includes a widerange of discussions, jobs and information, all presented in a informal context where everyonecan be involved. It has become the social media place to go for discussions on facilitiesmanagement in Australia. If you haven’t already taken a look, we encourage you to visit today and join in one of theconversations, or even start your own. It’s a great way to connect with fellow FM professionalsoutside the high quality learning and networking opportunities (such as the breakfasts, lunches,site tours and seminars) presented throughout Australia by the association.

ideaction12Wrap up

The Facility Management Association of Australia ideaction12 was this year held in our NationsCapital Canberra on 16-18 May. ideaction12 has been a milestone event reflecting the recentgrowth and change within the facilities management industry. It has reaffirmed itself as theprinciple national event focused on the operation, management and maintenance of Australia’sbuildings, precincts and community infrastructure. Supported by a range of site visits to leading facilities throughout the region, including theChairman’s Welcome Reception at the National Portrait Gallery and Gala Dinner in the arena ofthe Australian Institute of Sport, more than 350 professionals attended ideaction12 over thethree days. Across the three days attendees were treated to a wide array of topics and experiences coveringevery aspect of facilities management. From expert discussions on tri-generation and energyefficiency, to residential fm and the challenges of succession planning in an ageing FM scene,there was something for everyone.

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Keynote speakers included an array of big thinkers, from Dr David Orsmond from the ReserveBank of Australia, to Romilly Madew speaking on green buildings, lessons from bad businessdecision making was discussed by Lionel Prodgers and effective engagement with governmentwas also covered. Attendees also had the opportunity to engage with a series of workshops throughout theprogram, including the first every Global FM International Workshop with speakers from theUnited States, New Zealand, the United Kingdom , as well as industry and governmentrepresentatives from Australia, all discussing the value of facilities management in the transitionto a low carbon economy. Presentations and papers from the event are available by visiting www.ideaction12.com.au. These images and many more can be viewed on the FMA Australia Flicker page:www.flickr.com/photos/fmaaustralia/sets/

Branch & Member Awards Each year at the conference dinner FMA Australia recognises it members for outstanding service. Congratulations to our winning members of the following awards:

2012 Branch Member of the Year - Australian Capital Territory

Congratulation to Lawrence Fraser (National Portrait Gallery) who has been activelyinvolved with the FMA ACT Branch through his input into Branch activities, includingparticipating with inForM for young Fmer’s presentations in 2009. He has continued hiscontributions to the Branch, by actively taking on tasks and responsibility for selectedBranch events. He has also has been generous in providing assistance towards the planningof ideaction this year.

2012 Branch Member of the Year - New South Wales

Congratulations to Walter Rafin (Hirotec) who is referred to as the person who finds “notask to hard and no trouble at all to undertake.” His support of the Golf Day’s and generalfunctions has been constant, including his tireless contributions to the branch committeeactivities and the support he give to the National Office staff.

2012 Branch Member of the Year - Queensland

Congratulations to Brad Collins (Cromwell Group) who has added his magic touch to thebranch with his enthusiasm to ensure that all members’ ideas and suggestions are listenedto. This has been a proven success with new major sponsors and increased turns-outs forthe Branches monthly functions. With his enthusiasm and leadership skills Brad is ensuringthat FMA Queensland will grow and have a positive future.

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2012 Branch Member of the Year - South Australia

Congratulations to Graham Dolman (ECH) who is very energetic with his commitment tothe branch committee activities, and often comes up with ideas to generate interest inmembership, events and other local challenges. He is very pro-active in seeking speakersfor events and he takes it upon himself to promote the FMA where ever possible throughhis wide network of contacts.

2012 Branch Member of the Year - Victoria

Congratulations to Lou La Delfa who has been committed to the FMA for many years andhas continued to be involved in the creation of new and innovative ideas for their branch.His contribution to policy discussion, planning and negotiations with branch speakers, hasinsured the success of many activities held by the Victorian Branch.

2012 Branch Member of the Year - Western AustraliaCongratulations to Ian Bonner who has demonstrated his leadership qualities at acommittee level, taking on the responsibility for event coordination or to support othermembers with events. He has contributed to FMA activities as an organiser, attendee and/or supporter. Ian has used his broad network of industry peers to develop interest in FMAAustralia and its activities through membership or the sponsorship of events.

FMA Australia Branch of the Year 2012

FMA are pleased to announce this years’ Branch of the Year is Australian CapitalTerritory (ACT) Branch. They ranked the highest of three separate categories which is agreat achievement.These rankings were rated over the period from 1/4/2011 to 31/3/12 and using thesecriteria who achieved first place with the highest ratio per member for:

- membership renewals (members retained),- number of events per state (these were the number of events scheduled and held);and- Financial achievement against budget.

Congratulations to the ACT Branch:

Chairman: Ami Sudjiman (GHD Pty Ltd)Committee Members:Lawrence Fraser (National Portrait Gallery)Stephen Morgan (Australian Sports Commission)James Elliott (UGL Services)Alison Daley (National Archives of Australia)

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Ian Phillips (Jones Lang La Salle)Steve Jones (Australian Sports Commission)Danny Cindric (Brookfield Multiplex Services)John Hawkins (CSIRO)Matthew Kelly (Hayes Facilities Management)

2012 FMA Australia Member of the Year Award

Congratulations to Louise Rowe (Judd Farris Recruitment) who has been with theassociation for twelve years and has participated strongly in all facets of their state branchand national activities. Membership is a key focus for Louise and over the years and has participated as a branchrepresentative on the national membership advisory group. Being a strong advocate fortracking down those members who move between jobs and engaging their replacements tojoin, this member was the instigator of a new process to be written into the newmembership database program when set up six years ago. As FMA Australia’s national office changed staff over the years, Louise is always available tobrief new staff from a member’s perspective on the dynamic of the industry and whatopportunities were opening for targeted membership campaigns.Not just happy to give personal support which was recognised a few years ago with aBranch Member of the year award, Louise encouraged their employer to become activelyinvolved with our industry magazine Facility Perspectives, sponsorship opportunities bothstate and nationally and projects that help research the FM industry.

Hobart in 2013 The 2013 National Facilities Management Conference & Exhibition will be held in Hobart,Tasmania, Commencing with the Chairman’s Welcome Reception on Sunday 19 May, followed bya two day conference program and concluding with a series of site visits on Wednesday 22 May. For more information on how you can be involved contact ideaction@fma.com.au or call 03 86416666.

Member ProfilesAndrew Hudson

Andrew Hudson – Window Energy Solutions What was the driving force behind your decision to become a supporter of FMAAustralia? As a supporter of FMA we will be in more of a position to assist facility managers to understandhow Window Film can be of value to their building. Whether it be to reduce heat or glare andhence increase workers comfort, reduce the load on air conditioners and therefore reduceelectricity usage or for privacy, decoration, safety or security there are film solutions.

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How does your work at Window Energy Solutions relate to the facilities managementsector? Over the next five to ten years more and more buildings will be updated to both bring them up to4 or 5 stars. In doing so the Facility Manager will have made their building more attractive, toprospective tenants, current tenants or the owner-occupier. They will look at upgrading lighting,air-conditioning and installing energy management systems. They should also look at window filmas a relatively cheap, easy to install, long lasting (15 years or more) product that can give a R.O.Iof between two to five years whilst at the same time refreshing the external appearance of thebuilding. What are some of the significant projects Window Energy Solutions has been involvedwith? W.E.S. has supplied and installed film on Parliament House in Canberra and two Council offices inTownsville. We have put safety film in 750 schools in Victoria and all of the 2,200 schools in NSW.You can see our work at the Lucient apartment block on St. Kilda Rd, Melbourne opposite ToorakRd. You can also see how window film has transformed and updated the look of 227 Collins St onthe corner of Swanston St. It is expected that the owners of this building will recoup the outlayfor the film within four years directly from energy savings. What does your current role involve on a daily basis? My broad role is to get out the message that window film can be of great benefit especially inlarge buildings. It is one of education and of working with facility managers and owners to findthe best solution for the range of difficulties faced at their particular location. A lot of this is aboutthe type of frames and glass in a building as well as the orientation of the building. We at W.E.S.can model any building with a range of films to demonstrate possible R.O.I. whilst still be mindfulof the overall aesthetics. What do you like most about your work? Meeting a variety of people and being able to assist them to solve issues that in many cases havebeen going on for years without ever being addressed.Do you have any sustainability initiatives in place at your organization and if so,elaborate on those?Obviously, because we are in the Sustainability Industry, we see it as exceptionally important thatW.E.S. is seen to be doing our bit and not just selling to others. We have initiated cardboard andpaper recycling. We have installed new energy saving light bulbs and purchase “green” electricity.W.E.S. also has, of course, window film on all of our windows. In your opinion, what are going to be the big issues facing the facilities industry overthe next five years? Knowing what measures to take to upgrade your building to achieve significant energy savings.Because each building is different in location, orientation age and materials each one requiresdifferent solutions to efficiently (both in time and money) upgrade. With electricity pricesincreasing at an alarming rate is imperative that facility managers move swiftly to position theirbuilding to cope, as well as to compete favorably with other buildings in a the marketplace. Finally, as a supporting member, what are you looking forward to most in terms of youraffiliation with FMA Australia? Hopefully being able to meet as many members as possible and be given the opportunity to showhow W.E.S. can assist in making their building more sustainable.

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Hazel Lawrence

Hazel Lawrence - InterfaceFLOR When and why did you join FMA Australia? I have been a FMA member previously attending functions including social, site visits andeducational for over 10 years. I have always found FMA functions a great form of networkingwith clients and my peers. As I have recently joined InterfaceFLOR it was a great opportunity torejoin FMA. How does your work at InterfaceFLOR tie in with facilities management? My role at InterfaceFLOR focuses on B2B relationships with Facilities Managers and end userclients. Working at InterfaceFLOR allows me to work closely with Facility Managers and supportthem in all aspects of procurement, churn and maintenance of carpeting, including greenpurchasing and ways to reduce costs for refurbishments by up to 50% (while occupied). What does your current role involve on a daily basis? InterfaceFLOR has been manufacturing carpet and supporting the needs of commercialbusinessesin Australia for 40 years. Their expertise and leadership allows me to add real valueto my client’sday to day activities. This involves assisting with budgeting, procurement, quoting and workingwith the contractor to help deliver the completed installation. With new builds, one of my key focuses is working with Facilities Managers to help writedesignbriefs with the mantra ‘maximise the first life of product’ in mind. Imagination andingenuity isapplied to the design brief so that the Architect or Interior Designer can respond withthe mostsustainable solution. More and more Facility Managers are requesting modular carpettiles to be selected in the first place, rather than conventional broadloom carpet, due to carpettilesdesign, as well as environmental credentials. The goal is to reduce the demand and need fornewproducts as well as the waste-to-landfill impact of companies. What do you like most about your work? The most rewarding part of my role is working from conceptual ideas, to budgets, proposals,quotes, delivery, installation, service, and seeing the final result come to fruition. I enjoy buildingand strengthening relationships throughout the Industry.Can you tell us something about InterfaceFLOR? As mentioned previously, InterfaceFLOR is Australia's leading manufacturer of modular carpettiles, producing locally for 40 years. From the way we design products and processes, to theinvolvement we have in promoting environmental stewardship in the wider community,sustainability is the guiding principle and philosophy for our company. We take responsibility forthe full life cycle impact of everything we do and work in partnership with suppliers andcustomers to minimise this impact. This leadership was recently recognised by both the NSWBusiness Chamber Awards and NSW Government’s Green Globe Awards. Do you have any sustainability initiatives in place at your organisation? Yes, for InterfaceFLOR design took on a whole new meaning in 1994, when the late Ray Andersonfounder of Interface had an epiphany he described as “a spear in the chest” which altered thedirection of the company forever. He set out to change InterfaceFLOR from a petroleum intensive

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industrial organisation to one driven by Mission Zero a promise toeliminate any negative impact it may have on the environment by 2020. As a result of thisthinking, we are always looking for ways to improve our products while reducing their impact onthe environment. We use life cycle analysis to measure the impact of every product we designand in 2012 our products will carry Environmental Product Declarations (EPDs). Similar to hownutrition labels help consumers compare the health benefits of food items, EPDs detail where allof the materials come from, as well as their environmental impacts across a product’s life cycle.This will be an Australian first for carpet tiles. What are some of the significant projects the company has been involved with? 1 Bligh Street, Darling Walk, 20 Bond Street, 420 George Street, NAB House and 1 Martin Placejust to name a few. Even our own office is an example of leadership and excellence, being thefirst heritage listed building in NSW to achieve a 5 Star Greenstar Office Interiors v.1 rating.In your opinion, what are going to be the big issues facing the facilities industry overthe next five years? I think a growing problem is the lack of regulation around green claims on products. Everyonewants to be seen to be green, but making a confident green product choice is challenging. That’sone of the reasons InterfaceFLOR is introducing EPDs for all their products. By fully understandingthe environmental impacts of a product, Facility Mangers will be able to see which marketing-based green claims are supported by facts and which are not. An EPD provides the information tohelp make more informed choices, like choosing a product based upon the amount of recycledcontent, ozone depletion or energy usage. Finally, as a new member of FMA Australia, what are you looking forward to most interms of your membership? Joining FMA again will allow me opportunities to further develop my relationships within theindustry whilst sharing some my industry knowledge. I am really looking forward to attending thewell organised lunches, site visits in a relaxed and professional environment.

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Total Facilities Live is an Australian exhibition and conference dedicated to facilities management, maintenance and operations. FMA Members receive a 20% discount using promotion code TFLD299. Hurry Early Bird closes midnight tonight. http://www.totalfacilities.com.au/

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