This lab exercise demonstration will show how to …learningcenter.polycom.com/plconline/courses/BreakingNews...This lab exercise demonstration will show how to access and review Call

Breaking News Lab Transcript: RPAD 3.0 Call History

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Slide notes

This lab exercise demonstration will show how to access and review Call History now stored on the RealPresence Access Director 3.0 system.



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There are three steps to this lab exercise: first, we will review and modify the current history retention settings on the RPAD system, next we will examine the RPAD Call History for a SIP call and the final step will be to review the call history for an H.323 call.



Slide notes

Accessing the RPAD with an administrative account, navigate to Admin > History Retention Settings.



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Using the retention values configured on this page, the system purges the oldest registration history, call history, and registration signaling message records when:

• The number of records exceeds the maximum number to retain • The records have been stored for the maximum number of days

Note that the default number of call history records to retain is 250,000 and the number of days retention is 90.



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To extend the retention time frame to 120 days, simply enter the new value and click Update.



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Now let's return to the Dashboard...



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...and navigate to Diagnostics > Call History.



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The Search window is already set to show today's calls, so we'll simply change the Signaling Type...



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...to SIP...



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...and then click Search.



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Let's select the point-to-point call initiated by User Two and take the Action to Show Call Details.



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The Call Info pane shows the call status, duration, signaling type along with originator and destination information. We can see the originator’s SIP URI is [email protected] and the dial string was [email protected].

Now let's take a look at the Call Events pane.



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The second line item is the INBOUND_REQUEST SIP_INVITE. Click on the Show Message button to see additional details.



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This additional level of detail shows the INVITE details including the transport protocol used (TCP) and the model of the endpoint making the call (RealPresence Desktop for Windows, Release 3.0).

When finished, click OK.



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Click OK again to close the Call Details window.



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Now let's change the Signaling type...



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...to H.323...



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... and then click Search to list today's H.323 calls.



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Select a call from the list and take the Action to Show Call Details.



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The Call Info pane for an H.323 call also shows the call status, duration, signaling type along with originator and destination information. We can see the H.323 ID and e.164 alias information for the originator and the dialed digits of 5158.

Now let's take a look at the Call Events pane.



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The first row shows the INBOUND_REQUEST for RAS Admission or the ARQ for the inbound call. Click Show Message to see more detailed information.



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Click the button to Expand all...



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...to reveal the RAS messaging for the inbound Call Request. The Destination and Source information can be seen here.



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Scrolling to the bottom shows the bandwidth requested and the name of the H.323 gatekeeper.

Click OK when finished viewing the ARQ.



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Click OK again to close the Call Details window.



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This concludes the lab exercise demonstration of RPAD version 3.0 Call History. In this lab exercise, we modified the history retention settings on the RPAD system and examined the RPAD Call Details for both a SIP and H.323 call.



Slide notes

Thank you for taking the time to view this lab exercise demonstration on the Call History feature of the RealPresence Access Director.

Documents

This lab exercise demonstration will show how to …learningcenter.polycom.com/plconline/courses/BreakingNews...This lab exercise demonstration will show how to access and review Call