SERVICE

ThyssenKrupp Elevator

WELCOME TO THE

In Next Level we promise you quality solutions,

customised to your requirements, and with an

ambitious aim: that of aspiring to higher things,

be it in terms of cost efficiency, performance,

reliability, sustainability or design.

No matter whether you are looking for the best

elevator system for a new property, upgrading an

existing installation � regardless of manufacturer

or model � to future requirements, or whether you

simply want to be able to rely on your service

partner whenever and wherever, our solutions

exceed by far the standards in the industry.

Why not take us up on our promise and move

up to the Next Level with us?

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FEELING GOOD

SERVICE THAT ADDS VALUE.

Our reliable, solution-oriented service will leave you more than merely satisfied. It covers

everything from individual, manufacturer-independent service concepts to sustainable

system support. You can call on ThyssenKrupp Elevator for service at any time � thanks

to our Call Center plus your personal local contact.

INDIVIDUALITY AS A PRINCIPLE.

Our understanding of service is based on the successful interplay between people,

processes and products. We work to ensure that our service concepts meet your individ-

and escalators in the long term.

SUSTAINABILITY FOR THE ENVIRONMENT�S SAKE.

Making a sustainable commitment to protecting the climate and the environment is

extremely important to us. Whether LED lighting, shaft smoke extraction components,

intelligent controllers or regenerative drives � we offer all kinds of products, concepts

and services designed to ensure your system meets the highest demands � both

ecologically and economically. For an even more eco-friendly future.

We�ll do all we can for you �because service is our world.

OUR STANDARDS

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On the road to complete satisfaction �our service technicians.

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Service the way it should be �Always there for you.

OUR COMPREHENSIVE SERVICE PORTFOLIO ENSURES HIGHEST

AVAILABILITY AND LASTING VALUE.

From high-performance elevator groups in multi-storey buildings to smaller, conventional

systems in residential buildings � our tailor-made, manufacturer-independent service

concepts make sure your system always delivers outstanding performance.

SERVICE CONCEPT

Our comprehensive 360° range of services meets

even your most specific needs.

SERVICE NETWORK

Thanks to our nation-wide service network and Call Center,

you can call on our expert support at any time.

TELESERVICE®

When it comes to emergency calls and remote support,

you�re always on the safe side with our Teleservice®.

ESCALATORS AND MOVING WALKS

With our service, your escalators and moving walks

always perform at their best. Guaranteed.

SERVICE EXPERTISE

Our international network and regular training sessions

safeguard the quality of our service.

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ALWAYS NEARBY.

Thanks to our close-knit network of

subsidiaries and service operations,

employing over 250 service engineers, we

can provide an experienced, highly-quali-

fied team within a very short time.

ALWAYS AVAILABLE.

Wherever you are, you can reach us 365 days a year, 7 days a week, 24 hours a day and

at 0 cents per minute � via our Call Center.

Whether you contact us via Internet, telephone, fax, email or by visiting one of our

regional offices, our team will provide you with professional support whenever you need

it. In the event of a fault, we work to ensure your system returns to normal operation

again as quickly as possible.

Every minute counts � so does every satisfied customer.

SERVICE NETWORK SERVICE 24

FREE SERVICE HOTLINE

AVAILABLE 24/7

RAPID SUPPORT

AVAILABLE THROUGHOUT THE

COUNTRY

FAST AND PROFESSIONAL

MANUFACTURER-INDEPENDENT

PERSONAL CONTACTS

Free service hotline:

0800 567 900

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CONSTANT AVAILABILITY � 24 HOURS A DAY, 365 DAYS A YEAR

FULFILS EMERGENCY CALL SYSTEM REQUIREMENTS AS PER EN 81-28

FAST RELEASE OF PASSENGERS

SAVE TIME AND MONEY WITH INDIVIDUAL ALARM PLANS

MISUSE DETECTION OPTION

GSM MODULE SUBSTITUTES ANALOGUE TELEPHONE CONNECTION

ALWAYS UNDER CONTROL.

Our Teleservice® emergency call system remotely activates functions to solve your

problem, registers emergency calls, and connects you to our Call Center when needed.

So if someone is trapped in your elevator, there is constant voice contact. Individual alarm

plans can be used to initiate the necessary measures, which are then carried out on site

by one of our over 250 service engineers.

In addition, our Teleservice® is also available with a GSM module that operates via the

mobile telephone network � a simple, flexible and cost-effective solution.

TELESERVICE®

We stay in contact with your systemday and night.

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SERVICE CONCEPT

COMPREHENSIVE SERVICE.

Our 360° service concept for elevator systems meets

even your most specific needs.

Whether you choose a basic, compact, full-service

maintenance package or a custom service package

tailored to your needs � our service concept will meet

all of your requirements.

And of course, whichever service package you

choose, you can also book additional options such as

our Teleservice® emergency call system or our new

customer portal.

Rarely was a range of servicesas comprehensive as ours.

CUSTOMISED SERVICE PACKAGES

MAXIMUM FUNCTIONAL AND OPERATIONAL

RELIABILITY FOR YOUR SYSTEMS

LONG-TERM VALUE AND COMFORT

PLANNING RELIABILITY AND INVESTMENT

PROTECTION

COMPLIANCE WITH LEGAL REGULATIONS

AND PROVISIONSENANCE

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BASIC MAINTENANCE (TO DIN EN 13015)

Inspection and visual inspection

Testing all safety components

Lubrication

Setting and adjusting

Cleaning any components soiled by operation

COMPACT MAINTENANCE

Lubricants and cleaning agents, incl. disposal-

Signal and acknowledgement lights

Provision of fitters for main inspection

Test equipment weights / electronic testing

system

Oil change for traction elevators

Release of passengers trapped in cabin

FULL-SERVICE MAINTENANCE

Maintenance of worn parts

Delivery and fitting of replacement parts

Troubleshooting 24 hours, 7 days a week

Cable replacement

Traction sheave replacement

Hydraulic oil change and disposal

Component servicing

TELESERVICE® OPTIONTeleservice® emergency call systems

(rental and activation)

Remote support option

Elevator attendant function option

Teleservice® activation

(with existing Teleservice device)

Communication costs are taken

over via GSM module

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04And a powerful portfolio.

OUTSTANDING PERFOMANCE.

Whether shopping centres, trade fair centres, airports or train stations � our tailored

service concepts for escalators and moving walkways ensure your systems always

deliver outstanding performance. We offer rapid, reliable replacement part delivery

and superb cost transparency, and we keep to your budget.

We�re also one of the first companies to offer online service, so you can plan the

maintenance of your systems even more efficiently and effectively.

Besides elevators, escalators and moving walks, we also offer services

for many other products:

ESCALATORS AND

MOVING WALKS

ADDITIONAL

PRODUCTS

TAILORED SERVICE CONCEPTS

FAST, RELIABLE REPLACEMENT PART DELIVERY

ORIGINAL REPLACEMENT PARTS AVAILABLE LONG-TERM

EFFICIENT SERVICING PLANNING

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°

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Elevator systems are in constant development. So it's particularly important that our

technicians can always make sure your systems function properly � no matter who

manufactured them and when.

A GLOBAL NETWORK.

Our ITS (International Technical Services) centres play a major role in ensuring our

technicians always have the necessary expertise. The centres form a global research

and development network that provides technical support and develops diagnostic tools

for systems and technologies from all manufacturers, thereby enabling comprehensive

system support.

ALWAYS UP TO DATE.

Thanks to our special training truck, our service technicians benefit from regular train-

ing sessions on site. The truck is fitted with the latest controls and elevator systems as

needed, helping our team reach state-of-the-art even faster and more efficiently.

Continuous development �Our motivation and responsibility

SERVICE EXPERTISE

DALLAS USA

MANCHESTERUnited Kingdom

SHANGHAIChina

INTERNATIONAL NETWORK

OUR OWN SOPHISTICATED DIAGNOSTIC TOOLS

RAPID SPARE PART DELIVERY AND REPAIRS

TRAINING COURSES FOR ALL MAKES

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Don�t worry about safety �we�ve got it covered.

SAFETY

WE INSIST ON TRANSPARENCY. DOWN TO EVERY DETAIL.

Our individual service concepts help you to meet all the applicable guidelines and

standards. As a certified maintenance company, we offer more than top-quality

maintenance � we provide you with transparent documentation of all work per-

formed.

SAFETY COMES FIRST. WE MAKE SURE OF IT.

We work to continuously expand our safety management and improve each employ-

ee�s safety awareness. One example is our �risk traffic light�, which warns of poten-

tial danger areas in your system�s environment. This tool and many others enable

ThyssenKrupp Elevator to live up to its responsibility for safety � across the board.

WITH US, YOU PLAY IT SAFE. AND MEET ALL STANDARDS.

Whether for product certification, safety components or proper retrofitting �

ThyssenKrupp Elevator is a partner you can rely on to ensure your system is operating in

compliance with requirements. This minimises your liability risk.

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RESPONSIBILITY

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Free service hotline:

0800 567 900

ThyssenKrupp Elevator UK

The Lookout, 4 Bull Close Road, Lenton, NG7 2UL Nottingham

Phone +44 (0) 115 986 8213

www.thyssenkruppelevator.co.uk · info.tkeuk@thyssenkrupp.com