Tickets No Appname

8/12/2019 Tickets No Appname

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GID Metric

Note:

1. This template must be updated at the time

. The pro!ect should get the details from thei

&. The data "alues should be entered in the sa

(ield

Problem Ticket ID Y

Problem Ticket Type Y

Ticket Severity Y

Ticket Complexity N

Problem Ticket Received Timestamp Y

O

O

Problem Ticket Responded Timestamp O

Problem Ticket Resolved Timestamp O

Problem Ticket Closed Timestamp D

Ticket Status Y

Is Rejected by ser D

!et Response S"#$ D

!et Resolution S"#$ D

Total %&ort 'in P() D

Problem Description O

Resolution Description OTechnology O

T#C Name Y

T#C Service O&erin* Name Y

T#C Cluster ID Y

Source Type [Max 100 Chars] O

#pplication Name '!ax +,, C-ars) O

)e$

Y

*. The order of header columns in the +Ticket

,. The name of header columns in the +Ticket

euired/

Problem Ticket %xpected Response

Problem Ticket %xpected ResolutionTimestamp


2/90

C

D

O

Date ersion

./0!ar0.,++ +1,

+,0!ay0.,++ +1+

.203un0.,++ +1.

+413uly1.,++ +15

..13uly1.,++ +16

.71Sep1.,++ +1/

418eb1.,+. +17

.218eb1.,+. +12

.21Nov1.,+5 +14

+/13an1.,+5 +19

/18eb1.,+5 .1,

.+1!ay1.,+5 .1+

.+1!ay1.,+5 .1+

41Oct1.,+5 .1.

+71Dec1.,+5 .15


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s Tool - Maintenance Tickets Data Collection Template

f the uploading the ticket details into GID Metrics Tool.

respecti"e ticket management tool #if an$% or should enter manuall$.

me format as mentioned in header ro'.

Description

Problem Ticket Identi:er1 ni;ue < to identi=y eac- ticket1

Date and Time t-e ticket >as received =or resolution1 Time must be in .6-rs =ormat1

Date and Time by >-en t-e user is expectin* a response =or t-e ticket1 Time must be in .6-rs =ormat1

Date and Time by >-en t-e user is expectin* a resolution =or t-e ticket1 Time must be in .6-rs =ormat1

Date and Time by >-en t-e support team ?Responded? =or t-e ticket1 Time must be in .6-rs =ormat1

Date and Time by >-en t-e support team ?Resolved? t-e ticket1 Time must be in .6-rs =ormat1

@rie= description o= t-e problem ticket1 !aximum o= ./, c-aracters only1

@rie= description o= t-e resolution1 !aximum o= ./, c-aracters only1Tec-nolo*y o= t-e ticket raised1 S-ould be one o= t-e options =rom t-e drop do>n values provided1

T#C Name o= t-e ticket1 S-ould be one o= t-e options =rom t-e drop do>n values provided1

Name o= t-e external source Ai= anyB like TSR! (P C etc =rom >-ere data -as been extracted to repoName o= t-e application Ai= anyB1 T-is in=ormation >ill be mandatory provided t-e project -as a*reed to

Description

Yes re;uired

ata+'orksheet should not beinterchanged.

ata+'orksheet should not bechanged.

Type o= t-e problem ticket and it must -ave one o= t-e =ollo>in* values only as applicable to t-e projectBug Fix, PMR, User Query, Production Problem, Production Support, Proactive Maintenance, RelManagement, d!oc nalysis " #ocumentation or $t!ers%

Severity o= t-e ticket1 It must -ave one o= t-e =ollo>in* values only as applicable to t-e ticket0 ESeverity 0 +E ESeverity 0 .E ESeverity 0 5E ESeverity 0 6E ESeverity 0 /E EOt-ersE

Complexity o= t-e ticket1 It must -ave one o= t-e =ollo>in* values only as applicable to t-e ticket1

0 EFery (i*- E(i*-E E!ediumE E"o>EEFery "o>E

To be provided i= t-e ?Ticket Status? is ?C"OS%D?1Date and Time by >-en t-e support team ?Closed? t-e ticket1 Time must be in .6-rs =ormat1

Status o= t-e problem Ticket1 It must -ave one o= t-e =ollo>in* values only& $P'(, $()$*#, +(PR$R'SS, R'S$*-'# or .*$S'#%

+1 Is problem ticket >as rejected by end user$ It must -ave eit-er ?Y? or ?N? values only1.1 To be provided i= t-e ?Ticket Status? is ?C"OS%D?1

+1 Is problem ticket met t-e Response time S"# as per t-e contract >it- t-e customer1 It must -ave eit?N#? values only1.1 To be provided i= t-e ?Ticket Status? is ?C"OS%D?1+1 Is problem ticket met t-e Resolution time S"# as per t-e contract >it- t-e customer1 It must -ave ei?N#? values only1.1 To be provided i= t-e ?Ticket Status? is ?C"OS%D?1+1 Total %&ort spent =or t-e resolution and s-ould be reported only in ?Person (ours?1.1 To be provided i= t-e ?Ticket Status? is ?C"OS%D?1

Service O&erin* name o= t-e Ticket1 S-ould be one o= t-e options =rom t-e drop do>n values provided1Selected Service O&erin* s-ould be one belon*s to T#C

Cluster ID o= t-e ticket1 S-ould be one o= t-e options =rom t-e drop do>n values provided1Selected Cluster s-ould be one belon*s to T#C G Service O&erin*1 Re=er to >ork s-eet ?#dditional Detailin=ormation1


4/90

Yes calculated or may be entered

Depends on ot-er data1

Optional

Document e"ision 0istor$

2uthor

@aseline Fersion

Resolved Date is made optional even t-e ticket status is ?Resolved?1

8omat o= t-e cells in t-e ?Tickets Data? applied upto /,, ro>s only1

+1 R6 #T de=ect issue :xed

@aseline Fersion

C-an*es to T#C SO Cluster !aster

pdated ETickets DataE >orks-eet as per t-e PCR o= Rel +1,1+1 !arked mandatory columns in blue1

!arked ?Total Resolution %&ort? and ?Problem Description? as non madatory and :x applied in t-e macr+1 To mandate ?Total Resolution %&ort? in=ormation only i= status o= t-e ticket is ?Closed?1.1 EProblem desriptionE and EResolution descriptionE to accept additional special c-aracters like =ull stopAand colon AB =or>ard slas- AJB and back>ard slas- AGB apart =rom %n*lis- alp-abets Numbers ', to 9) (yp-enA0B and parant-eses1EProblem desriptionE and EResolution descriptionE to accept additional special c-aracters like comma AB

#T Rel .1, comments incorporated

+1 #llo>ed to -ave %nter G Ne> "ine c-aracter a*ainst t-e Problem G Resolution Description details1.1 Is Rejected by ser !et Resolution S"# and !et Response S"#s made mandatory only =or ?Closed? ti

+1 Removed t-e restiction o= allo>in* only %n*lis- c-aracters a*ainst Ticket ID Problem G Resolution des.1 !andated Lve numeric value *reater t-an M%RO a*ainst ?Total Resolution %&ort? column1

+1 Introduced Ticket Complexity.1 Falidations added to mandate t-e ticket expected G actual response and resolution dates based on !S"# G !et Resolution S"# and Ticket Status1

Removed t-e macro validations >-ic- >as mandatin* t-e ?%xpected ResponseGResolution? and ?#ctual Resolution? in=ormation >-en ?!et Response S"#? and ?!et Resolution S"#? >as -avin* t-e value ?N#

Removed t-e macro validations >-ic- >as mandatin* t-e ?%xpected ResponseGResolution? and ?#ctual

Resolution? in=ormation >-en ?!et Response S"#? and ?!et Resolution S"#? >as -avin* t-e value ?N#@aseline Fersion as o= R61. 0 Introduced Tec-nolo*y T#C Name T#C Service O&erin* Name T#C Cluste

Type '!ax +,, C-ars) #pplication Name '!ax +,, C-ars) and macro code c-an*es are done to -andle lo*ic related to t-ese ne> columns1


5/90

tion attribute1


6/90

emarks

I@! #ccount 0 Development Team
















7/90

GID Metrics Tool - Maintenance Tickets Data Collection Template

3 4hile opening the 5le6 +7nable Macros+ button must be clicked for the tem

3 (ile 'ill not get sa"ed until the user corrects the data as per the "alidatio

Problem Ticket Type

14964713 Producton Support Se!erty " # $gh #013"1#"31 17%&'

149644&3 Producton Support Se!erty " # $gh #013"1#"30 1'%3'

14963#10 Producton Support Se!erty " # $gh #013"1#"#9 17%40

14963#09 Producton Support Se!erty " # $gh #013"1#"#9 17%16

1496196# Producton Support Se!erty " # $gh #013"1#"#6 17%&7

14960&71 Producton Support Se!erty " # $gh #013"1#"#3 10%#'

14960&4& Producton Support Se!erty " # $gh #013"1#"## 17%4#

149&&747 Producton Support Se!erty " 1 (ery $gh #013"1#"1' 04%3#

149'3 Producton Support Se!erty " # $gh #013"1#"1& #1%07

149B Producton Support Se!erty " 1 (ery $gh #013"1#"13 07%4#

149& Producton Support Se!erty " 1 (ery $gh #013"1#"13 0&%49

149&1349 Producton Support Se!erty " # $gh #013"1#"11 19%4&

14946#1# Producton Support Se!erty " # $gh #013"1#"09 09%&3

1494#7 Producton Support Se!erty " # $gh #013"1#"0& #0%4&

14914'#& Producton Support Se!erty " # $gh #013"11"04 1#%#3

1490346& Producton Support Se!erty " # $gh #013"10"#3 03%0&

1496471' Producton Support Se!erty " 4 )o* #013"1#"31 #0%3#

14964634 Producton Support Se!erty " 3 Medu+ #013"1#"31 11%#'

14964633 Producton Support Se!erty " 4 )o* #013"1#"31 11%10

1496463# Producton Support Se!erty " 4 )o* #013"1#"31 10%17

14964631 Producton Support Se!erty " 4 )o* #013"1#"31 10%1&

149646#' Producton Support Se!erty " 4 )o* #013"1#"31 06%16

149646#7 Producton Support Se!erty " 4 )o* #013"1#"31 06%16

149646#6 Producton Support Se!erty " 4 )o* #013"1#"31 06%1614964496 Producton Support Se!erty " 3 Medu+ #013"1#"31 0&%&1

1496449# Producton Support Se!erty " 3 Medu+ #013"1#"31 00%31

14963'&3 Producton Support Se!erty " 3 Medu+ #013"1#"30 10%10

14963737 Producton Support Se!erty " 4 )o* #013"1#"30 09%#7

14963#4& Producton Support Se!erty " 3 Medu+ #013"1#"30 13%07

14963#41 Producton Support Se!erty " 3 Medu+ #013"1#"30 11%37

14963#39 Producton Support Se!erty " 4 )o* #013"1#"30 10%3#

14963#30 Producton Support Se!erty " 4 )o* #013"1#"30 07%&4

14963##' Producton Support Se!erty " 4 )o* #013"1#"30 07%#7

14963##7 Producton Support Se!erty " 4 )o* #013"1#"30 06%##

14963##6 Producton Support Se!erty " 4 )o* #013"1#"30 06%0&

14963##& Producton Support Se!erty " 4 )o* #013"1#"30 06%0&

14963##4 Producton Support Se!erty " 4 )o* #013"1#"30 06%04

3 Mandator$ 5elds are marked as 8lue. Cell le"el format and data lookup "al

3 Click on +alidate Data+ button to "alidate the data at an$ time. The res

3 Click on +Delete o'+button 'ill delete the selected ro'.3 Click on +Insert o'+button 'ill insert a blank ro' abo"e the selected ro

3 Data against Columns +7+ to +=+ must be entered in the +$$$$-mm-dd hh:mm+

Problem TicketID

Ticket>e"erit$

TicketComple


8/90

14963##3 Producton Support Se!erty " 4 )o* #013"1#"30 06%00

14963### Producton Support Se!erty " 4 )o* #013"1#"30 04%4&

14963##1 Producton Support Se!erty " 3 Medu+ #013"1#"30 04%4#

14963#19 Producton Support Se!erty " 4 )o* #013"1#"30 01%#4

14963#1' Producton Support Se!erty " 3 Medu+ #013"1#"#9 #3%31

14963#13 Producton Support Se!erty " 4 )o* #013"1#"#9 #0%&'

14963#1# Producton Support Se!erty " 4 )o* #013"1#"#9 19%4&

14963#07 Producton Support Se!erty " 4 )o* #013"1#"#7 #0%31

149631#' Producton Support Se!erty " 4 )o* #013"1#"30 00%19

1496#016 Producton Support Se!erty " 4 )o* #013"1#"#7 17%36

1496#01& Producton Support Se!erty " 4 )o* #013"1#"#7 16%17

1496#014 Producton Support Se!erty " 3 Medu+ #013"1#"#7 1&%07

1496#011 Producton Support Se!erty " 3 Medu+ #013"1#"#7 09%#6

1496#00' Producton Support Se!erty " 3 Medu+ #013"1#"#7 0'%1#

1496#007 Producton Support Se!erty " 3 Medu+ #013"1#"#7 07%&7

1496#006 Producton Support Se!erty " 3 Medu+ #013"1#"#7 07%#&

1496#00& Producton Support Se!erty " 3 Medu+ #013"1#"#7 07%00

1496#004 Producton Support Se!erty " 3 Medu+ #013"1#"#7 07%001496#001 Producton Support Se!erty " 4 )o* #013"1#"#7 03%3'

14961999 Producton Support Se!erty " 3 Medu+ #013"1#"#7 00%#4

14961997 Producton Support Se!erty " 4 )o* #013"1#"#6 #0%3#

14961960 Producton Support Se!erty " 4 )o* #013"1#"#6 09%33

149619&9 Producton Support Se!erty " 3 Medu+ #013"1#"#6 09%19

149619&' Producton Support Se!erty " 3 Medu+ #013"1#"#6 09%1&

149619&6 Producton Support Se!erty " 3 Medu+ #013"1#"#6 0'%44

149619&& Producton Support Se!erty " 4 )o* #013"1#"#6 07%19


149619&0 Producton Support Se!erty " 4 )o* #013"1#"#6 01%06

1496194' Producton Support Se!erty " 3 Medu+ #013"1#"#& #3%44

14961947 Producton Support Se!erty " 4 )o* #013"1#"#& #0%31149616 Producton Support Se!erty " 3 Medu+ #013"1#"#4 #0%&4

149616&1 Producton Support Se!erty " 4 )o* #013"1#"#4 #0%3#

14961631 Producton Support Se!erty " 3 Medu+ #013"1#"#4 13%#3

14961630 Producton Support Se!erty " 3 Medu+ #013"1#"#4 1#%04

149616#9 Producton Support Se!erty " 3 Medu+ #013"1#"#4 10%&&

149616#& Producton Support Se!erty " 3 Medu+ #013"1#"#4 06%&4

149616#4 Producton Support Se!erty " 3 Medu+ #013"1#"#4 06%&4

149616#1 Producton Support Se!erty " 4 )o* #013"1#"#4 0&%06

1496161' Producton Support Se!erty " 3 Medu+ #013"1#"#4 04%&3

1496161& Producton Support Se!erty " 4 )o* #013"1#"#4 04%01

14961614 Producton Support Se!erty " 4 )o* #013"1#"#4 03%#9

14961613 Producton Support Se!erty " 4 )o* #013"1#"#4 0#%#3

14961611 Producton Support Se!erty " 4 )o* #013"1#"#4 00%13

14961366 Producton Support Se!erty " 3 Medu+ #013"1#"#6 0'%&0

1496136# Producton Support Se!erty " 4 )o* #013"1#"#6 0&%07

14960933 Producton Support Se!erty " 3 Medu+ #013"1#"#3 1&%33

14960&'1 Producton Support Se!erty " 4 )o* #013"1#"#3 1&%41

14960&74 Producton Support Se!erty " 4 )o* #013"1#"#3 11%3&

14960&73 Producton Support Se!erty " 3 Medu+ #013"1#"#3 10%&114960&7# Producton Support Se!erty " 3 Medu+ #013"1#"#3 10%3'


9/90

14960&70 Producton Support Se!erty " 3 Medu+ #013"1#"#3 10%#4

14960&66 Producton Support Se!erty " 4 )o* #013"1#"#3 0'%11



14960&&9 Producton Support Se!erty " 4 )o* #013"1#"#3 06%03


14960&&& Producton Support Se!erty " 3 Medu+ #013"1#"#3 0&%44

14960&&4 Producton Support Se!erty " 4 )o* #013"1#"#3 0#%46


14960&&0 Producton Support Se!erty " 4 )o* #013"1#"## #3%&4

14960&49 Producton Support Se!erty " 4 )o* #013"1#"## #3%03

14960&4' Producton Support Se!erty " 4 )o* #013"1#"## ##%&4

14960&47 Producton Support Se!erty " 4 )o* #013"1#"## #0%3'

14960&46 Producton Support Se!erty " 4 )o* #013"1#"## 17%&4

14960&44 Producton Support Se!erty " 3 Medu+ #013"1#"## 17%37

14960&43 Producton Support Se!erty " 4 )o* #013"1#"## 17%17

14960&40 Producton Support Se!erty " 4 )o* #013"1#"## 09%&1

14960&3& Producton Support Se!erty " 4 )o* #013"1#"#1 #3%3114960&31 Producton Support Se!erty " 4 )o* #013"1#"#1 #3%11

14960&30 Producton Support Se!erty " 4 )o* #013"1#"#1 #3%10

14960 Producton Support Se!erty " 4 )o* #013"1#"#1 #3%01

14960' Producton Support Se!erty " 4 )o* #013"1#"#1 #3%00

14960 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%&0

14960 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%&0

14960& Producton Support Se!erty " 4 )o* #013"1#"#1 ##%40

14960 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%40

14960 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%31

14960# Producton Support Se!erty " 4 )o* #013"1#"#1 ##%30

14960 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%#0

14960 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%#014960&19 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%10

14960&0' Producton Support Se!erty " 4 )o* #013"1#"#1 17%#0



149&9377 Producton Support Se!erty " 3 Medu+ #013"1#"#0 0&%44

149&9376 Producton Support Se!erty " 4 )o* #013"1#"#0 0&%04

149&937& Producton Support Se!erty " 4 )o* #013"1#"#0 04%&1

149&9370 Producton Support Se!erty " 3 Medu+ #013"1#"#0 01%1&

149&9367 Producton Support Se!erty " 4 )o* #013"1#"19 ##%#6

149&9366 Producton Support Se!erty " 4 )o* #013"1#"19 #1%36

149&936& Producton Support Se!erty " 4 )o* #013"1#"19 #1%36


149&9363 Producton Support Se!erty " 4 )o* #013"1#"19 #1%3&

149&936# Producton Support Se!erty " 4 )o* #013"1#"19 #0%3#

149&'#69 Producton Support Se!erty " 3 Medu+ #013"1#"19 1&%37

149&'#6' Producton Support Se!erty " 3 Medu+ #013"1#"19 14%##

149&'#6& Producton Support Se!erty " 4 )o* #013"1#"19 11%0'

149&'#60 Producton Support Se!erty " 3 Medu+ #013"1#"19 0'%&'

149&'#&9 Producton Support Se!erty " 3 Medu+ #013"1#"19 0'%30

149&'#44 Producton Support Se!erty " 4 )o* #013"1#"19 04%

149&'#4# Producton Support Se!erty " 4 )o* #013"1#"19 04%#3

149&'#39 Producton Support Se!erty " 4 )o* #013"1#"19 0#%

149&'#3' Producton Support Se!erty " 4 )o* #013"1#"19 0#%#&149&'#37 Producton Support Se!erty " 4 )o* #013"1#"19 01%&'


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149&'#36 Producton Support Se!erty " 4 )o* #013"1#"19 01%#'

149&'#3& Producton Support Se!erty " 4 )o* #013"1#"1' #0%3#

149&674& Producton Support Se!erty " 3 Medu+ #013"1#"1' 06%#3

149&&94& Producton Support Se!erty " 4 )o* #013"1#"17 09%11

149&&7&7 Producton Support Se!erty " 3 Medu+ #013"1#"1' 09%#6

149&&7&& Producton Support Se!erty " 3 Medu+ #013"1#"1' 0'%&9

149&&7&4 Producton Support Se!erty " 3 Medu+ #013"1#"1' 0'%&'

149&&7 Producton Support Se!erty " 3 Medu+ #013"1#"1' 0'%46

149&&7&0 Producton Support Se!erty " 3 Medu+ #013"1#"1' 0'%17

149&&746 Producton Support Se!erty " 3 Medu+ #013"1#"1' 04%#4

149&&74& Producton Support Se!erty " 3 Medu+ #013"1#"1' 03%##

149&&744 Producton Support Se!erty " 4 )o* #013"1#"1' 0#%39

149&&743 Producton Support Se!erty " 4 )o* #013"1#"1' 01%&'

149&&74# Producton Support Se!erty " 3 Medu+ #013"1#"1' 00%#1

149&&69# Producton Support Se!erty " 4 )o* #013"1#"17 1&%#9

149&&6'1 Producton Support Se!erty " 3 Medu+ #013"1#"17 0'%16

149&&6'0 Producton Support Se!erty " 4 )o* #013"1#"17 06%19

149&&67' Producton Support Se!erty " 4 )o* #013"1#"17 0&%3&149&&677 Producton Support Se!erty " 3 Medu+ #013"1#"17 03%19

149&&676 Producton Support Se!erty " 4 )o* #013"1#"17 01%&3

149&&674 Producton Support Se!erty " 4 )o* #013"1#"17 00%#1

149&&67# Producton Support Se!erty " 4 )o* #013"1#"16 ##%31

149&&671 Producton Support Se!erty " 4 )o* #013"1#"16 #1%0&

149&&&00 Producton Support Se!erty " 3 Medu+ #013"1#"17 ##%07

149&&44# Producton Support Se!erty " 4 )o* #013"1#"17 09%#3

149&&440 Producton Support Se!erty " 4 )o* #013"1#"17 09%#0

149&&43& Producton Support Se!erty " 3 Medu+ #013"1#"17 0'%49

149&4494 Producton Support Se!erty " 3 Medu+ #013"1#"16 1#%&0

149&4461 Producton Support Se!erty " 4 )o* #013"1#"16 09%#9

149&44&6 Producton Support Se!erty " 3 Medu+ #013"1#"16 0'%&6149&39'0 Producton Support Se!erty " 4 )o* #013"1#"13 1&%0#

149&39&7 Producton Support Se!erty " 3 Medu+ #013"1#"13 14%31

149&337' Producton Support Se!erty " 4 )o* #013"1#"13 07%#7

149 Producton Support Se!erty " 3 Medu+ #013"1#"1# 1&%31

149 Producton Support Se!erty " 3 Medu+ #013"1#"16 11%&1

149# Producton Support Se!erty " 3 Medu+ #013"1#"16 09%&'

149 Producton Support Se!erty " 3 Medu+ #013"1#"16 0'%&4

149 Producton Support Se!erty " 3 Medu+ #013"1#"16 0'%#3

149' Producton Support Se!erty " 3 Medu+ #013"1#"16 07%4'

149 Producton Support Se!erty " 4 )o* #013"1#"16 06%4'

149 Producton Support Se!erty " 3 Medu+ #013"1#"16 06%4&

149& Producton Support Se!erty " 3 Medu+ #013"1#"16 06%1&




149 Producton Support Se!erty " 3 Medu+ #013"1#"16 06%03


149#' Producton Support Se!erty " 4 )o* #013"1#"16 04%#9


149#6 Producton Support Se!erty " 4 )o* #013"1#"16 0#%&7

149#& Producton Support Se!erty " 4 )o* #013"1#"16 0#%#3

149#4 Producton Support Se!erty " 4 )o* #013"1#"16 0#%#3

149#3 Producton Support Se!erty " 4 )o* #013"1#"16 0#%##149## Producton Support Se!erty " 4 )o* #013"1#"16 0#%##


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149w Producton Support Se!erty " 4 )o* #013"1#"16 0#%#1

149' Producton Support Se!erty " 4 )o* #013"1#"16 0#%#1

149u Producton Support Se!erty " 4 )o* #013"1#"16 0#%#1

149t Producton Support Se!erty " 4 )o* #013"1#"16 0#%#1

149& Producton Support Se!erty " 4 )o* #013"1#"16 0#%#1

149r Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0

149q Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0

149# Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0

149o Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0

149n Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0

149m Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0

149' Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0

149k Producton Support Se!erty " 4 )o* #013"1#"16 0#%19

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149& Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'

149h Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'149g Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'

149# Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'

149e Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'

149d Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'

149c Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'

149' Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'

149a Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'

149` Producton Support Se!erty " 4 )o* #013"1#"16 0#%17

149& Producton Support Se!erty " 4 )o* #013"1#"16 0#%17

149^ Producton Support Se!erty " 4 )o* #013"1#"16 0#%17

149] Producton Support Se!erty " 4 )o* #013"1#"16 0#%17

149# Producton Support Se!erty " 4 )o* #013"1#"16 0#%17149[ Producton Support Se!erty " 4 )o* #013"1#"16 0#%17

149Z Producton Support Se!erty " 4 )o* #013"1#"16 0#%17

149'9 Producton Support Se!erty " 4 )o* #013"1#"16 0#%17

149'' Producton Support Se!erty " 4 )o* #013"1#"16 0#%17

149'7 Producton Support Se!erty " 4 )o* #013"1#"16 0#%17

149'6 Producton Support Se!erty " 4 )o* #013"1#"16 00%06

149'& Producton Support Se!erty " 4 )o* #013"1#"1& #3%4#

149'4 Producton Support Se!erty " 4 )o* #013"1#"1& ##%

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149L Producton Support Se!erty " 4 )o* #013"1#"13 16%&0

149J Producton Support Se!erty " 4 )o* #013"1#"13 16%30

149I Producton Support Se!erty " 3 Medu+ #013"1#"13 1&%19


149E Producton Support Se!erty " 3 Medu+ #013"1#"13 13%#3

149' Producton Support Se!erty " 3 Medu+ #013"1#"13 13%1#

149@ Producton Support Se!erty " 4 )o* #013"1#"13 0&%40

149? Producton Support Se!erty " 4 )o* #013"1#"13 0&%3#

149< Producton Support Se!erty " 4 )o* #013"1#"13 03%0&

149&9 Producton Support Se!erty " 4 )o* #013"1#"13 0#%4&

149&' Producton Support Se!erty " 4 )o* #013"1#"13 00%40

149&7 Producton Support Se!erty " 3 Medu+ #013"1#"13 00%14

149&& Producton Support Se!erty " 4 )o* #013"1#"1# #3%&7

149 Producton Support Se!erty " 4 )o* #013"1#"1# #0%3#149( Producton Support Se!erty " 4 )o* #013"1#"1# 16%40


12/90

149' Producton Support Se!erty " 4 )o* #013"1#"1# 16%30

149' Producton Support Se!erty " 3 Medu+ #013"1#"1# 13%#6

149% Producton Support Se!erty " 4 )o* #013"1#"1# 13%01

149$ Producton Support Se!erty " 3 Medu+ #013"1#"1# 11%34

149& Producton Support Se!erty " 3 Medu+ #013"1#"1# 10%43

149" Producton Support Se!erty " 3 Medu+ #013"1#"1# 09%13

149&1371 Producton Support Se!erty " 3 Medu+ #013"1#"1# 0'%##

149&1370 Producton Support Se!erty " 3 Medu+ #013"1#"1# 0'%0&

149&136' Producton Support Se!erty " 4 )o* #013"1#"1# 06%1#

149&1366 Producton Support Se!erty " 4 )o* #013"1#"1# 0&%43

149&136& Producton Support Se!erty " 4 )o* #013"1#"1# 0&%37

149&1364 Producton Support Se!erty " 3 Medu+ #013"1#"1# 0&%#1

149&1363 Producton Support Se!erty " 4 )o* #013"1#"1# 04%47

149&136# Producton Support Se!erty " 4 )o* #013"1#"1# 04%#1

149&1361 Producton Support Se!erty " 4 )o* #013"1#"1# 04%#1

149&1360 Producton Support Se!erty " 4 )o* #013"1#"1# 04%#0

149&13&9 Producton Support Se!erty " 4 )o* #013"1#"1# 04%19

149&13&' Producton Support Se!erty " 4 )o* #013"1#"1# 04%19

149&13&7 Producton Support Se!erty " 4 )o* #013"1#"1# 0#%

149&13&6 Producton Support Se!erty " 4 )o* #013"1#"1# 00%#7

149&13&4 Producton Support Se!erty " 4 )o* #013"1#"11 ##%&0

149&13 Producton Support Se!erty " 4 )o* #013"1#"11 #1%4#

149&13&1 Producton Support Se!erty " 4 )o* #013"1#"11 #0%49

149&13&0 Producton Support Se!erty " 4 )o* #013"1#"11 #0%31

149&134' Producton Support Se!erty " 3 Medu+ #013"1#"11 19%1&

149&1# Producton Support Se!erty " 4 )o* #013"1#"11 16%&0

149&091' Producton Support Se!erty " 4 )o* #013"1#"11 13%49

14949''7 Producton Support Se!erty " 3 Medu+ #013"1#"11 0'%46

14949''6 Producton Support Se!erty " 4 )o* #013"1#"11 0'%4#

1494963' Producton Support Se!erty " 4 )o* #013"1#"11 16%30


14949636 Producton Support Se!erty " 3 Medu+ #013"1#"11 1&%#7


14949633 Producton Support Se!erty " 4 )o* #013"1#"11 1#%47

1494963# Producton Support Se!erty " 3 Medu+ #013"1#"11 09%#4

14949631 Producton Support Se!erty " 3 Medu+ #013"1#"11 09%##


149496#9 Producton Support Se!erty " 4 )o* #013"1#"11 09%13149496#' Producton Support Se!erty " 3 Medu+ #013"1#"11 0'%46

149496#7 Producton Support Se!erty " 3 Medu+ #013"1#"11 0'%46

149496#6 Producton Support Se!erty " 3 Medu+ #013"1#"11 0'%3&

1494961# Producton Support Se!erty " 3 Medu+ #013"1#"11 0'%0'

14949611 Producton Support Se!erty " 3 Medu+ #013"1#"11 06%&9

14949610 Producton Support Se!erty " 3 Medu+ #013"1#"11 0&%41

14949609 Producton Support Se!erty " 3 Medu+ #013"1#"11 0&%09

1494960& Producton Support Se!erty " 4 )o* #013"1#"11 04%00

14949604 Producton Support Se!erty " 4 )o* #013"1#"11 03%&9

14949&99 Producton Support Se!erty " 4 )o* #013"1#"11 00%#&


1494'31' Producton Support Se!erty " 3 Medu+ #013"1#"10 0'%111494'179 Producton Support Se!erty " 3 Medu+ #013"1#"10 10%3'


13/90


1494'17& Producton Support Se!erty " 4 )o* #013"1#"10 09%1&

1494'174 Producton Support Se!erty " 3 Medu+ #013"1#"10 0'%4&

1494'171 Producton Support Se!erty " 3 Medu+ #013"1#"10 06%3#

1494'170 Producton Support Se!erty " 4 )o* #013"1#"10 0&%1#

1494'169 Producton Support Se!erty " 4 )o* #013"1#"10 03%&'

1494'16' Producton Support Se!erty " 4 )o* #013"1#"10 03%44

1494'16& Producton Support Se!erty " 4 )o* #013"1#"10 00%&&

1494'164 Producton Support Se!erty " 4 )o* #013"1#"09 #0%3#

149474&3 Producton Support Se!erty " 3 Medu+ #013"1#"09 14%

14946'13 Producton Support Se!erty " 3 Medu+ #013"1#"09 04%43

14946'1# Producton Support Se!erty " 3 Medu+ #013"1#"09 04%3'

14946##' Producton Support Se!erty " 4 )o* #013"1#"09 1#%3&

14946##7 Producton Support Se!erty " 4 )o* #013"1#"09 1#%14

14946#03 Producton Support Se!erty " 3 Medu+ #013"1#"09 06%##

14946#0# Producton Support Se!erty " 3 Medu+ #013"1#"09 06%04

14946#01 Producton Support Se!erty " 3 Medu+ #013"1#"09 06%03

1494619' Producton Support Se!erty " 4 )o* #013"1#"09 0&%3014946197 Producton Support Se!erty " 4 )o* #013"1#"09 0&%16

14946196 Producton Support Se!erty " 4 )o* #013"1#"09 04%&1

14946193 Producton Support Se!erty " 4 )o* #013"1#"09 01%#'

1494619# Producton Support Se!erty " 4 )o* #013"1#"09 01%14


149461'' Producton Support Se!erty " 4 )o* #013"1#"07 16%30

149461'6 Producton Support Se!erty " 3 Medu+ #013"1#"06 #1%1&

149461'& Producton Support Se!erty " 4 )o* #013"1#"06 #0%3#

1494&974 Producton Support Se!erty " 3 Medu+ #013"1#"06 16%43

1494&699 Producton Support Se!erty " 3 Medu+ #013"1#"06 1#%0#

1494( Producton Support Se!erty " 4 )o* #013"1#"0& #1%4&

149446#7 Producton Support Se!erty " 4 )o* #013"1#"0& 1#%4&

1494339& Producton Support Se!erty " 3 Medu+ #013"1#"06 13%39

1494339# Producton Support Se!erty " 3 Medu+ #013"1#"06 0'%&&

14943391 Producton Support Se!erty " 3 Medu+ #013"1#"06 0'%&&

14943390 Producton Support Se!erty " 3 Medu+ #013"1#"06 0'%&&

149433'' Producton Support Se!erty " 3 Medu+ #013"1#"06 0'%30

149433'7 Producton Support Se!erty " 3 Medu+ #013"1#"06 0'%0&

149433'6 Producton Support Se!erty " 3 Medu+ #013"1#"06 07%&6

149433'& Producton Support Se!erty " 3 Medu+ #013"1#"06 07%&&149433'4 Producton Support Se!erty " 4 )o* #013"1#"06 07%41

149433'# Producton Support Se!erty " 3 Medu+ #013"1#"06 06%0'

149433'1 Producton Support Se!erty " 4 )o* #013"1#"06 0&%41

149433'0 Producton Support Se!erty " 4 )o* #013"1#"06 0&%41

14943379 Producton Support Se!erty " 4 )o* #013"1#"06 0&%33

1494337' Producton Support Se!erty " 4 )o* #013"1#"06 0&%#'

14943377 Producton Support Se!erty " 4 )o* #013"1#"06 0&%16


1494337& Producton Support Se!erty " 4 )o* #013"1#"06 04%3'


14943373 Producton Support Se!erty " 4 )o* #013"1#"06 00%

14943371 Producton Support Se!erty " 4 )o* #013"1#"0& #0%3114943370 Producton Support Se!erty " 3 Medu+ #013"1#"0& 19%1'


14/90

14943369 Producton Support Se!erty " 4 )o* #013"1#"0& 1'%01

1494336' Producton Support Se!erty " 3 Medu+ #013"1#"0& 17%01

14943367 Producton Support Se!erty " 3 Medu+ #013"1#"0& 16%30


14943364 Producton Support Se!erty " 3 Medu+ #013"1#"0& 1#%&0

149433&9 Producton Support Se!erty " 3 Medu+ #013"1#"0& 10%&&

149433 Producton Support Se!erty " 3 Medu+ #013"1#"0& 10%0'


1494331' Producton Support Se!erty " 3 Medu+ #013"1#"0& 09%3&

14943316 Producton Support Se!erty " 3 Medu+ #013"1#"0& 0'%39

1494331& Producton Support Se!erty " 3 Medu+ #013"1#"0& 0'%3'

14943313 Producton Support Se!erty " 3 Medu+ #013"1#"0& 07%#6

1494331# Producton Support Se!erty " 4 )o* #013"1#"0& 07%0#

14943310 Producton Support Se!erty " 3 Medu+ #013"1#"0& 06%3#

14943307 Producton Support Se!erty " 3 Medu+ #013"1#"0& 03%&6

14943306 Producton Support Se!erty " 4 )o* #013"1#"0& 03%4'

1494330& Producton Support Se!erty " 4 )o* #013"1#"0& 01%&&

14943304 Producton Support Se!erty " 4 )o* #013"1#"0& 01%0'14943303 Producton Support Se!erty " 4 )o* #013"1#"0& 01%0'

1494330# Producton Support Se!erty " 4 )o* #013"1#"0& 00%1&



14943#9& Producton Support Se!erty " 4 )o* #013"1#"04 16%33

14943#9# Producton Support Se!erty " 3 Medu+ #013"1#"04 1&%17

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1494#94& Producton Support Se!erty " 3 Medu+ #013"1#"04 10%&'

1494#'31 Producton Support Se!erty " 3 Medu+ #013"1#"04 09%3#

1494#703 Producton Support Se!erty " 4 )o* #013"1#"04 0'%40

1494#10# Producton Support Se!erty " 4 )o* #013"1#"03 14%1#

14941&7# Producton Support Se!erty " 4 )o* #013"1#"03 0'%0#14941 Producton Support Se!erty " 3 Medu+ #013"1#"03 0&%07

14941#3' Producton Support Se!erty " 3 Medu+ #013"1#"0# 1&%04

14940 Producton Support Se!erty " 3 Medu+ #013"1#"0# 07%&4

149404&6 Producton Support Se!erty " 4 )o* #013"1#"0# 0'%11

14940390 Producton Support Se!erty " 4 )o* #013"1#"04 1#%#4

149403'' Producton Support Se!erty " 3 Medu+ #013"1#"04 10%36

149403'7 Producton Support Se!erty " 3 Medu+ #013"1#"04 10%#7

149403'& Producton Support Se!erty " 3 Medu+ #013"1#"04 09%43

149403'4 Producton Support Se!erty " 3 Medu+ #013"1#"04 09%#7

149403'3 Producton Support Se!erty " 3 Medu+ #013"1#"04 09%#&

149403'# Producton Support Se!erty " 3 Medu+ #013"1#"04 09%#4

149403'0 Producton Support Se!erty " 3 Medu+ #013"1#"04 0'%46

1494037' Producton Support Se!erty " 3 Medu+ #013"1#"04 0'%#'

14940377 Producton Support Se!erty " 3 Medu+ #013"1#"04 0'%#6

14940376 Producton Support Se!erty " 3 Medu+ #013"1#"04 0'%1'

14940373 Producton Support Se!erty " 4 )o* #013"1#"03 ##%31

1494037# Producton Support Se!erty " 4 )o* #013"1#"03 1'%46

14940369 Producton Support Se!erty " 3 Medu+ #013"1#"03 1'%0&

1494036' Producton Support Se!erty " 3 Medu+ #013"1#"03 17%34

14940367 Producton Support Se!erty " 4 )o* #013"1#"03 17%#'

149403&' Producton Support Se!erty " 3 Medu+ #013"1#"03 14%49

149403&6 Producton Support Se!erty " 4 )o* #013"1#"03 14%19

149403&& Producton Support Se!erty " 3 Medu+ #013"1#"03 14%1114940349 Producton Support Se!erty " 4 )o* #013"1#"03 11%&0


15/90

1494034' Producton Support Se!erty " 4 )o* #013"1#"03 11%&0

14940347 Producton Support Se!erty " 3 Medu+ #013"1#"03 07%&'

14940346 Producton Support Se!erty " 3 Medu+ #013"1#"03 07%




1494033' Producton Support Se!erty " 4 )o* #013"1#"03 00%&7

14940309 Producton Support Se!erty " 3 Medu+ #013"1#"0# 17%34

14940304 Producton Support Se!erty " 3 Medu+ #013"1#"0# 14%#0

14940301 Producton Support Se!erty " 4 )o* #013"1#"0# 13%49

14940300 Producton Support Se!erty " 4 )o* #013"1#"0# 13%40

14940#9' Producton Support Se!erty " 4 )o* #013"1#"0# 13%33

14940#97 Producton Support Se!erty " 4 )o* #013"1#"0# 13%#4

14940#96 Producton Support Se!erty " 4 )o* #013"1#"0# 13%01

14940#93 Producton Support Se!erty " 3 Medu+ #013"1#"0# 11%4'

14940#91 Producton Support Se!erty " 4 )o* #013"1#"0# 0'%&9

14940#90 Producton Support Se!erty " 4 )o* #013"1#"0# 0'%&'

14940#'9 Producton Support Se!erty " 4 )o* #013"1#"0# 0'%&'14940#'' Producton Support Se!erty " 3 Medu+ #013"1#"0# 07%&9

14940#'7 Producton Support Se!erty " 3 Medu+ #013"1#"0# 07%#7

14940#'6 Producton Support Se!erty " 3 Medu+ #013"1#"0# 07%16

14940#'4 Producton Support Se!erty " 4 )o* #013"1#"0# 06%#1

14940#'3 Producton Support Se!erty " 4 )o* #013"1#"0# 06%07

14940#'# Producton Support Se!erty " 4 )o* #013"1#"0# 06%07



14940#79 Producton Support Se!erty " 4 )o* #013"1#"0# 0&%&9

14940#7' Producton Support Se!erty " 4 )o* #013"1#"0# 0&%46

14940#77 Producton Support Se!erty " 4 )o* #013"1#"0# 0&%43

14940#76 Producton Support Se!erty " 4 )o* #013"1#"0# 0&%#014940#7& Producton Support Se!erty " 4 )o* #013"1#"0# 0&%1&

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14940#66 Producton Support Se!erty " 3 Medu+ #013"1#"01 19%#'

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14940#64 Producton Support Se!erty " 3 Medu+ #013"1#"01 17%4'

1494019# Producton Support Se!erty " 4 )o* #013"1#"0# 01%&1

149401#9 Producton Support Se!erty " 4 )o* #013"11"30 1'%01

149401#' Producton Support Se!erty " 4 )o* #013"11"30 1'%01

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149396&& Producton Support Se!erty " 4 )o* #013"11"30 10%3'

14939390 Producton Support Se!erty " 3 Medu+ #013"1#"0# 07%#0

14939077 Producton Support Se!erty " 3 Medu+ #013"11"#9 17%30

14939070 Producton Support Se!erty " 4 )o* #013"11"#9 0&%01

1493906& Producton Support Se!erty " 4 )o* #013"11"#' #3%46

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1493'0'7 Producton Support Se!erty " 4 )o* #013"11"#' 07%##1493'0'6 Producton Support Se!erty " 3 Medu+ #013"11"#' 06%&0


16/90

1493'0'1 Producton Support Se!erty " 4 )o* #013"11"#' 03%0#

1493'07' Producton Support Se!erty " 4 )o* #013"11"#' 00%36


1493633' Producton Support Se!erty " 4 )o* #013"11"#7 14%0'

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1493631& Producton Support Se!erty " 3 Medu+ #013"11"#7 07%1'

14936#94 Producton Support Se!erty " 4 )o* #013"11"#7 0&%43

14936#'4 Producton Support Se!erty " 3 Medu+ #013"11"#7 0#%&1

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14936##3 Producton Support Se!erty " 3 Medu+ #013"11"#6 11%&'

1493&6'3 Producton Support Se!erty " 4 )o* #013"11"#6 0&%#6

1493439& Producton Support Se!erty " 3 Medu+ #013"11"#& 11%13

1493#'63 Producton Support Se!erty " 3 Medu+ #013"11"## 09%#0

1493#'6# Producton Support Se!erty " 3 Medu+ #013"11"## 0'%11

1493#'61 Producton Support Se!erty " 4 )o* #013"11"## 0&%3'14931710 Producton Support Se!erty " 3 Medu+ #013"11"#1 0'%01

14931701 Producton Support Se!erty " 4 )o* #013"11"#1 00%0&

149#9171 Producton Support Se!erty " 3 Medu+ #013"11"#0 06%33

149#9169 Producton Support Se!erty " 4 )o* #013"11"#0 0&%3#

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149#9110 Producton Support Se!erty " 3 Medu+ #013"11"19 10%3'

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1491'707 Producton Support Se!erty " 3 Medu+ #013"11"0' 07%1'

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14911'&9 Producton Support Se!erty " 4 )o* #013"11"01 1#%&3

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14906011 Producton Support Se!erty " 3 Medu+ #013"10"#& 11%37

1490347# Producton Support Se!erty " 3 Medu+ #013"10"#3 10%09

14''4969 Producton Support Se!erty " 3 Medu+ #013"10"0# 1#%#9

14''4966 Producton Support Se!erty " 3 Medu+ #013"10"0# 10%3914''496# Producton Support Se!erty " 3 Medu+ #013"10"0# 10%#6

14''0309 Producton Support Se!erty " 3 Medu+ #013"09"#7 13%&3

14'76034 Producton Support Se!erty " 3 Medu+ #013"09"#6 10%10

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14'&' Producton Support Se!erty " 3 Medu+ #013"09"03 0'%&1


17/90

late to 'ork properl$.

comments.

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19/90

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#013"11"#7 03%1# #013"1#"#6 06%39 #013"1#"#6 06%39

#013"11"#6 #0%16 #013"1#"06 19%&7 #013"1#"06 19%&7

#013"11"#6 1&%#9 #013"1#"03 06%&9 #013"1#"03 06%&9

#013"11"#6 13%#& #013"1#"03 09%&1 #013"1#"03 09%&1

#013"11"#6 0&%&1 #013"1#"0' 06%#4 #013"1#"0' 06%#&

#013"11"#& 11%31 #013"1#"03 0#%#0 #013"1#"03 0#%#1

#013"11"## 09%4& #013"1#"11 14%3# #013"1#"11 14%3#

#013"11"## 09%09 #013"1#"04 1#%3& #013"1#"04 1#%36

#013"11"#& 04%17 #013"1#"#& 0&%47 #013"1#"#& 0&%47#013"11"#1 10%0& #013"1#"06 19%&& #013"1#"06 19%&&

#013"11"#1 01%40 #013"1#"10 1'%34 #013"1#"10 1'%34

#013"11"#0 09%04 #013"1#"10 04%0& #013"1#"10 04%0&

#013"11"#0 06%## #013"1#"0& 14%1& #013"1#"1# 03%01

#013"11"#0 06%16 #013"1#"1# 11%#6 #013"1#"1# 11%#6

#013"11"19 11%0' #013"1#"0# 0#%1& #013"1#"0# 0#%1&

#013"11"19 00%33 #013"1#"06 0#%&9 #013"1#"1# 07%39

#013"11"17 #1% #013"1#"#3 06%#7 #013"1#"#3 06%#7

#013"11"14 0'%11 #013"1#"0& 0#%#' #013"1#"0& 0#%#9

#013"11"1# 1&%0# #013"1#"10 04%46 #013"1#"10 04%46

#013"11"1# 10%#& #013"1#"03 01%04 #013"1#"03 01%04

#013"11"0' 07%39 #013"1#"#3 16%39 #013"1#"#3 16%39

#013"11"06 1#%3' #013"1#"0# 1'%&9 #013"1#"03 09%4'

#013"11"04 16%43 #013"1#"10 04%&1 #013"1#"10 04%&1

#013"11"01 1&%#3 #013"1#"16 16%34 #013"1#"17 11%44

#013"1#"03 13%1' #013"1#"03 13%1' #013"1#"03 13%1'

#013"10"#& 1#%1' #013"1#"03 ##%3& #013"1#"04 1#%40

#013"10"#3 10%3& #013"1#"03 03%4& #013"1#"03 03%46

#013"1#"03 11%43 #013"1#"03 11%43 #013"1#"03 11%43

#013"1#"03 11%3' #013"1#"03 11%3' #013"1#"03 11%3'#013"1#"03 11%#' #013"1#"03 11%#' #013"1#"03 11%#'

#013"09"#7 14%44 #013"09"#7 14%44 #013"1#"03 11%#3

#013"1#"#0 0'%16 #013"1#"#0 0'%16 #013"1#"#0 0'%16

#013"1#"17 06%&3 #013"1#"17 06%&3 #013"1#"17 06%&3

#013"1#"1# 06%10 #013"1#"1# 06%10 #013"1#"1# 06%10

#013"1#"#0 0'%1& #013"1#"#0 0'%1& #013"1#"#0 0'%1&


27/90

Closed , - - 0.9177'

Closed , - - 0.6#639

Closed , - - &.&0694

Closed , - , ##.0&77'

Closed , - - #.03444

Closed , - - 6.#&47#

Closed , - , 46.'#944

Closed , - , 3.'0&'3

Closed , - - 0.97333

Closed , - , 10.0'&&6

Closed , - - 0.'&611

Closed , - - #6.04306

Closed , , , 300.&9611

Closed , - - 1.13333

Closed , , , #11.717&0

Closed , , , #11.39694

Closed , - - #.'1#7'

Closed , - - 0.49194

Closed , - - 0.74667

Closed , - - 1.39194

Closed , - - 1.40#7'

Closed , - - 0.7'611

Closed , - - 0.77'61

Closed , - - 4.&&611Closed , - - 1.4#0&6

Closed , - - 0.&3'

Closed , - - 3.34917

Closed , - - 1'.1677'

Closed , - - 4.4#47#

Closed , - - 0.94917

Closed , , - 7.14###

Closed , - - 4.'0417

Closed , - - #.&17&0

Closed , - - #0.&73'9

Closed , - - 0.&7361

Closed , - - 0.&67&0

Closed , - - 0.&&97#

format to be copied to the rest of the ro's.

ta 'ill also be automaticall$ "alidated6 e"er$ time the 5le i

Ticket!tatus

Ise!ectedb$ ?ser/

"et Response!#$%

"et Resolution!#$%

Totalesolution

7@ort 9in A0


28/90

Closed , - - 0.&6639

Closed , - - 1.

Closed , - - 0.6177'

Closed , - - 4.317&0

Closed , - - &.33361

Closed , - - 7.09611

Closed , - - 3.4'000

Closed , - - &0.9#917

Closed , - - 1.01639

Closed , - - #.#3#&0

Closed , - - 0.36944

Closed , - - 4.'7'33

Closed , - - 10.&6611

Closed , - - 1.#'&00

Closed , - - 1.16'61

Closed , - - 0.33000

Closed , - - 0.#3111

Closed , - - 0.76'61Closed , - - 3.337##

Closed , - - #4.0'139

Closed , - - 0.16611

Closed , - - 0.31944

Closed , - - 17.79694

Closed , - - #1.03333

Closed , - - #.0&7##

Closed , - - 6.

Closed , - - 0.33000

Closed , - - &.&'444

Closed , - - 4.33917

Closed , - - 1.67694Closed , - - #6.7#417

Closed , - - 1.66'

Closed , - - 0.6&944

Closed , - - 0.69667

Closed , - - 49.073'9

Closed , - - 0.9#'06

Closed , - - 0.91417

Closed , - - #.6#7&0

Closed , - - 3.&347#

Closed , - - 17.14111

Closed , - - #.49306

Closed , - - 1.67&&6

Closed , - - &.'3&00

Closed , - - 3.17194

Closed , - - 0.01167

Closed , - - 1'.93306

Closed , - - 0.7&'33

Closed , - - 0.1'444

Closed , - - 0.173'9Closed , - , 96.3'


29/90

Closed , - - 0.36306

Closed , - - 1.#0194

Closed , - - #.11'33

Closed , - - 3.14&00

Closed , - - 3.1347#

Closed , - - #4.03''9

Closed , - - 3.4#0&6

Closed , - - #3.34'61

Closed , - - 3.&1'

Closed , - - 1.'07##

Closed , - - #3.71&&6

Closed , - - 1.7'97#

Closed , - - 1.77306

Closed , - - 3.61944

Closed , - - #4.&&&&6

Closed , - - #3.7&639

Closed , - - '.&93'9

Closed , - - 1.63&&6Closed , - - 1.&&7##

Closed , - - 1.&37##

Closed , - - 1.&1#&0

Closed , - - 1.4'7&0

Closed , - - 1.46917

Closed , - - 1.4&167

Closed , - - 1.43306

Closed , - - 1.40'33

Closed , - - 1.390&6

Closed , - - 1.36&&6

Closed , - - 1.347&0

Closed , - - 1.3#917Closed , - - 1.31000

Closed , - - #.10&&6

Closed , - - #.07139

Closed , - - 4.&7&&6

Closed , - - 1.''9

Closed , - - #.13000

Closed , - - #.#7###

Closed , - - 0.69'61

Closed , , - '&.9&97#

Closed , - - &.63#&0

Closed , - - &.6#0'3

Closed , - - &.&90&6

Closed , - - &.&'0#'

Closed , - - 3.37&'3

Closed , - - 1.71694

Closed , - - 1.09'

Closed , - - 4.4#417

Closed , - - 1.1&333

Closed , - - 1.64###

Closed , - - 17.4#333

Closed , - - 4.3####

Closed , - - #&.37###

Closed , - - 7.#37&0Closed , - - 0.'0&&6


30/90

Closed , - - 39.3'694

Closed , - - #.#1&00

Closed , - - 3.&0194

Closed , - - #0.'747#

Closed , - - 0.6977'

Closed , - - 1.1&333

Closed , - - 1.1&0&6

Closed , - - 1.#9&&6

Closed , - - 1.&'167

Closed , - - 1.0'7##

Closed , - - 7.'1&&6

Closed , , - 7.47333

Closed , - - 0.437##

Closed , - - 6.94306

Closed , - - 1&4.4097#

Closed , - - #.1397#

Closed , - - 1.4#361

Closed , - - 1.7#'33Closed , - - 0.7#306

Closed , - - #3.6447#

Closed , - - 3.10611

Closed , - - 11.'647#

Closed , - - #.4#0'3

Closed , - - &.'4'06

Closed , - - 0.'7'61

Closed , - - 0.'977'

Closed , - - 34.30#7'

Closed , - - #.91'33

Closed , - - 0.6#667

Closed , - - 0.&4&'3Closed , - - 0.00694

Closed , - - 0.#1306

Closed , - - #.'0&'3

Closed , - - 1.170#'

Closed , - - #.&9'

Closed , - - 4&.'73'9

Closed , - - 1&.1&694

Closed , - - 1.&'667

Closed , - - 1.16000

Closed , - - 17.#3'

Closed , - - #.#677'

Closed , - - 1.3'###

Closed , - - 1.&6&&6

Closed , - - 1.34167

Closed , - - 1.343'9

Closed , - - 1.3677'

Closed , - - #.4'47#

Closed , - - 0.9#97#

Closed , - - #.#0667

Closed , - - 1.3'417

Closed , - - 34.7&3'9

Closed , - - 34.7&0'3

Closed , - - 34.76#7'Closed , - - 34.76139


31/90

Closed , - - 34.77139

Closed , - - 34.7697#

Closed , - - 34.7&333

Closed , - - 34.7&639

Closed , - - 34.7&306

Closed , - - 34.74917

Closed , - - 34.74&&6

Closed , - - 34.74444

Closed , - - 34.740&6

Closed , - - 34.73'06

Closed , - - 34.73944

Closed , - - 34.7347#

Closed , - - 34.730&6

Closed , - - 34.7#944

Closed , - - 34.73'61

Closed , - - 34.74944

Closed , - - 34.7477'

Closed , - - 34.74&00Closed , - - 34.73417

Closed , - - 34.7#'61

Closed , - - 34.7#417

Closed , - - 34.7197#

Closed , - - 34.71&00

Closed , - - 34.71###

Closed , - - 34.7077'

Closed , - - 34.70'06

Closed , - - 34.70361

Closed , - - 34.70111

Closed , - - 34.69'61

Closed , - - 34.6'306Closed , - - &.47167

Closed , - - &.460'3

Closed , - - &.44694

Closed , - - &.4####

Closed , - - &.3&139

Closed , - - #.'177'

Closed , - - 6.06306

Closed , - - 66.077&0

Closed , - - 69.000&6

Closed , - - 0.67###

Closed , - - 0.73###

Closed , - - 1.43&00

Closed , - - #.97361

Closed , - - 0.97111

Closed , - - 6.7'&'3

Closed , - - 1.0347#

Closed , - - 0.#9694

Closed , - - 1.'3

Closed , - - #.##

Closed , - - 0.77306

Closed , - - 6.&177'

Closed , - - 3.4'667

Closed , - - 1.&3639Closed , - - 1.&4361


32/90

Closed , - - 1.70917

Closed , - - #.17667

Closed , - - 1.4777'

Closed , - - #.7&944

Closed , - - #.7&639

Closed , - - 3.41'61

Closed , - - 1.0977'

Closed , - - 1.&0''9

Closed , - - 0.&0'06

Closed , - - 1.1197#

Closed , - - #1.#'361

Closed , - - 1.433'9

Closed , - - 0.#6'06

Closed , - - 0.70444

Closed , - - 0.7147#

Closed , - - 0.74&&6

Closed , - - 0.7&7##

Closed , - - 0.76417

Closed , - - 3.1'306

Closed , - - 1.&07&0

Closed , - - 1.71'61

Closed , - - 1.730&6

Closed , - - 1.&&3'9

Closed , - - 1.31639

Closed , - - 0.74167

Closed , - - 0.30306

Closed , - - 19.'6444

Closed , - - &.39611

Closed , - - #.40&00

Closed , - - 1.&6694

Closed , - - 4.#3'

Closed , - - 0.#4'

Closed , - - 0.77111

Closed , - - #.#6944

Closed , - - 1#.99&'3

Closed , - - 1.&'361

Closed , - - 0.61694

Closed , - - 0.6&0Closed , - - 1.0''

Closed , - - 1.0'194

Closed , - - 1.#3'33

Closed , - - 7.1####

Closed , - - 1.'3194

Closed , - - 4.#1111

Closed , - - 17.##361

Closed , - - 1'.33&'3

Closed , - - &.91###

Closed , - - 3.4'###

Closed , - - #.6&&'3

Closed , - - 4.6'167Closed , - - 0.44&&6


33/90

Closed , - - 0.4477'

Closed , - - #.1047#

Closed , - - &4.7&0#'

Closed , - - 0.6'3'9

Closed , - - 3'.&'0#'

Closed , - - 0.3647#

Closed , - - 36.9#917

Closed , - - #.&6&&6

Closed , - - 3.0&611

Closed , - - #3.710'3

Closed , - - 3.1647#

Closed , - - #0.90667

Closed , - - 0.9#97#

Closed , - - 1.09167

Closed , - - 1.14944

Closed , - - 17.97694

Closed , - - 17.9'0#'

Closed , - - 3'.&'944Closed , - - 3.330#'

Closed , - - #.&&694

Closed , - - #.6####

Closed , - - #6.767##

Closed , - - #&.03'61

Closed , - - #&.a#

Closed , - - 7'.'4&00

Closed , - - &0.99'61

Closed , - - 13.&&361

Closed , - - 0.4'###

Closed , - - 0.06944

Closed , - - 0.0147#

Closed , - - 4.9'77'

Closed , - - 9.76'33

Closed , - - 9.7&77'

Closed , - - 9.74639

Closed , - - 0.16111

Closed , - - 1.03944

Closed , - - 0.6&3'9

Closed , - - 0.&4#7'Closed , - - #.#'

Closed , - - #.197##

Closed , - - 0.9&7&0

Closed , - - 0.94194

Closed , - - 0.36667

Closed , - - 0.&&&&6

Closed , - - 0.91639

Closed , - - 3.64444

Closed , - - 1.37###

Closed , - - 1.9697#

Closed , - - 1.61&&6

Closed , - - 0.&3###Closed , - - #0.6'667


34/90

Closed , - - 1.97'06

Closed , - - 1.6077'

Closed , - - #.10'

Closed , - - 1.6&&'3

Closed , - - 0.73639

Closed , - - 3.0'77'

Closed , - - 4

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