TigerPaw Productions Mission Statement

TPP exists to facilitate the production of major events for Clemson University and

the surrounding community, strives to utilize the talents of Clemson students in all capacities, and provides its members a fun, educational, and professional work

environment.

Campus Life

Central Spirit

TigerPaw Productions

TPP Fanatics

TPP Crews

Hospitality

Guest Services

Box Office

Marketing

Change Over

Production

Mobile Events

Venue Operations

M & AClemsonLIVE

TPP Breakdown (in detail)

TPP Advisors LeadershipTPP Directors

Campus Life Events Staff

TPP Members

TPP Fanatics •Advises Directors on concerts by representing student body opinion•Recommends artists, bands, and acts•Voluntary position, with member benefits & dues

TPP Crews•Provide labor and staffing for concerts, basketball and other events•Receive training in technical skills, hospitality, and customer service•Compensated positions

TPP Fanatics• TPP Fanatics serves as Clemson

University’s Concert Committee• TPP receives an allocation from

Student Government every year that is used to attract popular national acts and to offer student discounts on tickets

• As a member of TPP Fanatics you will attend Concert Committee meetings, gain industry knowledge, and have the inside track on Clemson entertainment

• You will be able to recommend the bands, artists, and acts that are of most interest to the student body as a whole

• So come and let your voice be heard!

TPP Crews Guest Services Hospitality Box Office Marketing Changeover Production Mobile Events Venue Ops Membership &

Administration

• TigerPaw Productions physically produces the events on and off campus

• The responsibilities include everything from building the stage to setting the court for basketball games, from rigging light sets to running sound boards, from coordinating dressing rooms to catering for crews, and from selling the ticket to ushering them to their seats… TigerPaw does it all!

• There are multiple crews to have a fit for everyone

• Training is offered in all areas, with multiple advanced opportunities as well as room for promotion

• Hands-on industry learning and experience

Trying to decide which is for you?

Why not both?

TigerPaw Productions

Production:

Ben Halula

Advisors: Campus Life Staff

Executive Director: Javier Ayala

Box Office:

Arun Subra

Crew Members

Crew Leads

Associate Directors

Changeover:

Nick Purrington

Guest Services:

Deanna Burns

Hospitality:

Brad Behrends

M&A:

Erin Gallagher

Marketing:

Derek New

Mobile Events:

Omar Hills

The Crews

Guest Services

Guest Services workers are enthusiastic, friendly, professional, and respectful, as well as knowledgeable about our building.

If you love to interact with and meet new people, then this is the crew for you! Guest Services is a great crew to work if you love helping people and sharing your knowledge. The Guest Services crew experience includes:

• Face-to-face time with guests for all types of events

• Checking items and operating lost & found

• Providing directional information

• Making people comfortable during TigerPaw’s events

Hospitality• Supplies food for the

crews and Artists• Dressing room setup and

service• Fulfills requests made by

Artists and Clients• Used as runners on the

day of show, driving artists and crew around town

• This crew demands a professional attitude toward the Artist and all of their associates, as well as some decision making ability and time management

Box Office• Provides all ticketing services

to guests. Including ticket sales, ticket scanning, directional information, and seat relocations.

• Working in the box office, you will gain a working knowledge of Ticketmaster. You will also learn to work with money, cash registers, and financial duties.

• Working as a ticket taker and seller you will develop strong customer service skills.

• Box Office is the first people any patron sees. We want to start off their experience at Littlejohn Coliseum right! 

Marketing• Promotes upcoming

Concerts• Promotes TPP• Drives the Promo Van• Papers surrounding stores,

bars, and local venues• Gets students pumped up

for the shows and events coming to Clemson

• Design and carry out remotes

• Viral & Online marketing

The Street Team

Change Over• Setup and Tear down for

events• Build the stage for the

performances• Clearing of basketball goals

and putting them back after events

• Returns the venue to a state of readiness for whatever is to come

• Crews are over a wide range of times including some at night, possibly late which allows it to fit into your schedule

• On a changeover crew you will learn how to work together as a team to accomplish a goal in a timely manner

• Must be able to lift heavy equipment

Production• Is responsible for loading

& unloading trucks full of show equipment

• Works with the road crew• Runs lights & sound for

events, including basketball games

• Understands the importance of professionalism when working with artist road crews

• Must perform heavy lifting • Must have specific

Production Training

Mobile Events

• Staffs events in Outdoor Spaces and many other places on campus.

• Works with tech equipment including sound systems, lighting, projectors, etc.

• Sets events with tables, chairs, barricade, and whatever else may be needed.

• Work directly with Clients to ensure their event is a success.

• Monitors events to help the guests have a wonderful experience.

• Great crew to be a part of it you want to always be “doing something different”

Venue Ops• Staffs events in Tillman

Auditorium and Clemson’s other venues such as Hendrix

• Works with tech equipment including sound systems, lighting, projectors, etc.

• Sets events with tables, chairs, barricade, and whatever else may be needed.

• Work with Clients to ensure their event is a success.

• Monitors events to help the guests have a wonderful experience.

• A-little-bit-of-everything crew

• Every crew will have their own individual training put on by the directors. Be sure to use this as an introduction to the different crews and see which one interests you the most!

• In addition to these basic trainings, many areas have additional advanced trainings such as sound board operation, forklift licenses, hospitality, and many others.

• The more training you receive, the more opportunities you have to work.

• These trainings are linked to raises, so not only can you work more, but you get paid more at the same time!

• If you are unavailable to attend a training, contact the director of the crew and he/she will be more than happy to give you individual training! We’re here for you!

Trainings

Crew Calls not regular enough?

Then no worries! There are other opportunities for contribution called “Building Hours.” Responsibilities of Building Hours include:

– Opening/Closing the building– Setting up for smaller events– Maintaining equipment and inventory– Various Projects

For more information, please contact the supervisor at each respective venue.

HSC LJC Tillman

The Venues

• 10,000 seat multi-purpose auditorium• Host everything from concerts, to basketball

games, to graduations, to conferences, to galas, and anything in between.

• Can be used as multiple separate spaces or one large space.

Littlejohn Coliseum

Tillman Auditorium• 820 seat Theater• Used for seminars, lectures, pageants,

small concerts, dances, and much more.

Hendrix/Union Student Center

• Student center with many reservable areas including ballrooms, meeting rooms, a conference room, and even a 150 seat movie theater.

• Houses the TPP and many Campus Life Offices• Home to the Campus Life HUB

Outdoor Reservable Spaces• Bowman Field• Military Heritage Plaza• Carillon Gardens• Outdoor Theater• Johnstone Meadows• Cox Plaza• More to come…

Rules & Policies

Here at TigerPaw Productions:• ANYONE and EVERYONE who attends our events or

visits any one of our buildings are our GUESTS• Our primary job is to SERVE (be it students, community,

etc.) • To do this, all TigerPaw employees need to be

knowledgeable about our venues, emergency procedures, and the Campus Life fulltime staff and student directors

• This training will give you the tools you need to serve our guests with the professionalism, thoughtfulness, sincerity, and enthusiasm that makes us known nationwide!

• Our motto is “Whatever It Takes!” which helps us achieve our mission statement that you read in the second slide

TigerPaw Productions Employee Rules

Because we function in a professional capacity it is necessary that every member act in a professional manner. Our employee rules exist to protect both you and the organization. By signing the worker’s contract you are signifying that you have read and understand our employee rules. Failure to comply can result in immediate dismissal from the organization.

Campus Life Event Rules & Regulations

For their own safety and enjoyment, Guests are required to follow these Facility Rules:___________________________________________________________________________________________________________________________

No Alcohol Unless Otherwise PostedNo Outside Food or DrinkNo Weapons or Fireworks of Any KindNo Tobacco ProductsNo Audio or Video Recording Devices

(Event Specific)No Strollers or UmbrellasNo Re-Entry for Ticketed EventsNo Animals other than service animalsNo GlitterNo Helium Balloons

Employee ExpectationsAt TigerPaw Productions, we like to have a lot of fun, but we definitely have to get down to business as well. Here are some expectations we have for you every time you work with us:

•Be on time and ready to work (on time is no later than 5 minutes prior to call start time)•Dress appropriately for the crew you are on•Be professional towards guests, clients, and other members•Respect yourself and others•No IPODS•No Personal Phone Calls, Text Messages, or Emails (ESPECIALLY NO GAMES) •Record your time honestly and accurately•Follow the TigerPaw Worker’s Contract•Have a great attitude!

ConfidentialitySome jobs at TigerPaw may be exposed to sensitive material.

Don’t assume that anything is public knowledge without asking your supervisor.

Some of this information may include any information on shows that havent been released yet, or possibly an incident that may have occurred at an event.

These things can need to stay confidential for a number of reasons, from proper business practices, to a person’s right to privacy, so please respect both.

Remember… What happens at TigerPaw, Stays at TigerPaw!

What do I wear to work?

1. Dress appropriately for the crew that you are working. This may include nice khaki pants or black pants, be sure to ask your supervisor.

2. Closed toe shoes. This may be extended to closed toe, closed heel, for certain crews.

3. Most crews will be given a uniform shirt to wear, so be sure you have on an appropriate undershirt for the crew you are working.

What do I never wear to work?

1. Athletic shorts2. Pants with holes in them3. Flip Flops4. iPods5. Cell phones 6. Blue tooth NOT LIMITED TO WHAT APPEARS

HERE…

First Aid ProceduresThe following procedures must be followed in the case of serious illness or injury for a guest or staff member:

1. DO NOT TOUCH or MOVE the injured person. 2. Remain Calm. Do not create a panic situation.3. Alert your supervisor or First Aid by means of radio, phone, or JTECH

pager. 4. Stay with the guest until the paramedics or a supervisor take charge of

the situation.5. Assistance may be needed to keep the area clear of on-lookers.6. All medical incidents must be documented by a TPP Director or

Campus Life Staff Member.7. Under no circumstances should you discuss the incident with anyone

other than TPP Directors or Campus Life Staff.8. CAVEAT: If you are First Aid Certified/CPR Certified (and you

have your certification card with you) PLEASE do not hesitate to help. If you are certified, inform the director prior to the call.

Emergency NotificationAt every major event open to the public, the Fire

Alarm is disabled and monitored by an on-site fireman. This prevents false alarms for large events. If it is determined that an evacuation is necessary, the alarm will be activated manually.

For smaller events, the alarm will not be monitored and we should assume it was activated for an emergency.

IF YOU HEAR THE ALARM, IT IS AN EMERGENCY

Basic Emergency Procedures1. Remain calm and professional. Assist the

people in your area and direct them to the nearest exit.

2. Instruct the patrons to meet at the designated location. If they ask about more information, tell them that it will be provided there.

3. Be sure your staff assembles at their designated area to ensure everyone is accounted for.

4. In the event of an evacuation, we will not allow access to the facility until the emergency response team gives the all-clear.

5. Be sure you are familiar with the detailed plans of each facility you work in.

Safety• We are here to ensure the safety of

everyone around us. • This includes the patrons, your

fellow workers, clients, as well as yourself.

100% Safety100% Of The Time

Handicap Accommodations

• We must make ALL guests feel welcome and provide assistance as needed.

• No guest with a disability is to be excluded from or discriminated against.

• We meet all ADA requirements in our buildings and provide Accessible seating for our guests with disabilities.

• Handicap Parking is located adjacent to all our indoor venues. At Littlejohn Coliseum handicap is near the North gate.

Now you are ready to work, right?

How do I sign up to work?Crew Calls are used for events1. Once you become a member of TPP Crew you will start receiving

crew call emails. These will direct you to our crew call system web site. This system can be accessed anytime at www.clemson.edu/tpp . You will log in with your CUID & password that you use for other campus applications. (There is a tutorial that will walk you through how to use the system.)

2. If you have any questions, please feel free to contact any of the directors.

3. It is in your best interest to sign up early if you want a spot!4. Don’t be discouraged if you are not chosen for the first couple of

calls you sign up for. (The more you work and do well on crews the more directors know your name which will increase your chances on being placed on more calls)

5. Sign up for as long of a time segment as possible! The more you are willing to contribute your time, the more likely the directors will be to put you on the call

How do I get paid for events?• TigerPaw Productions employees are paid bi-weekly

through Direct Deposit. • You will be paid on every other Friday at midnight (this will

be the night of Thursday, early morning Friday)

Please remember that you cannot get paid if you do not sign your signature on the sign-in sheet for each crew. We want to make sure you get paid so make sure you sign in and out!